We use the solution for our networking.
Global Network Architect at a manufacturing company with 51-200 employees
Single-pane-of-glass, stable, and scalable
Pros and Cons
- "The most beneficial features of Meraki MS Switches are the visibility and convenience they provide."
- "Meraki MS Switches do not offer as many features as their competitors, so we are quite limited in what we can configure on the switches and firewalls."
What is our primary use case?
What is most valuable?
The most beneficial features of Meraki MS Switches are the visibility and convenience they provide. We have a single-pane-of-glass and a cloud-based management dashboard, so we do not need to manually configure each device. This is the greatest advantage. Additionally, they are easy to deploy with zero-touch provisioning, meaning that even those with limited technical knowledge can connect the devices.
What needs improvement?
Meraki MS Switches do not offer as many features as their competitors, so we are quite limited in what we can configure on the switches and firewalls. They are meant to be simple, but perhaps they should offer advanced features for more experienced users who would like to opt for them. I would suggest improving the price as well, as Meraki MS Switches are quite expensive due to their Cisco branding.
Perhaps in a future release, we could implement security technologies that are not yet available, such as SAC. To do this, we may need to purchase different types of switches; for example, Cisco has an access switch for data centers that allows for virtual port channeling, which cannot be done with a regular switch. However, this is a different market and use case.
The price of the solution has room for improvement.
For how long have I used the solution?
I have been using the solution for almost four years.
Buyer's Guide
Meraki MS Switches
January 2025
Learn what your peers think about Meraki MS Switches. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
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What do I think about the stability of the solution?
The solution is stable and we have not encountered any issues. Meraki MS Switches have a familiar life cycle, so we are not required to upgrade. Everything can be done automatically as long as we adhere to the most common scenarios; we should be good. We have 150 locations where we use them and we have not experienced any stability issues.
What do I think about the scalability of the solution?
The solution is scalable. The solution is suitable for all organization sizes, except for those that are very large and require a service provider or data center, footage. Meraki should be a good fit as long as a reasonable price can be negotiated and the technology is compatible.
How are customer service and support?
Technical support is quite satisfactory. It may not be as great as Cisco support, but it is much better than other vendors I have had to work with. Response times are still quite fast and we can call someone if we have an urgent problem, with reasonable waiting times. Whenever I have needed help, I either get the answer or am being pointed in the right direction. Overall, it is quite satisfactory.
How would you rate customer service and support?
Neutral
What's my experience with pricing, setup cost, and licensing?
The pricing varies. If we start with this small eight-plus switch, it is quite inexpensive. However, if we need some ten gig switches, it can be very expensive, ranging up to $10,000 or $18,000. Additionally, we also need to purchase the license, making it more costly than the regular Cisco Catellis.
Which other solutions did I evaluate?
I evaluated Ubiquiti UniFi.
What other advice do I have?
I give the solution an eight out of ten.
It makes sense to purchase Meraki MS Switches if we already have other Meraki devices, such as IPs. Getting the switches is a good choice, or if we plan to use the full Meraki stack, including the firewall, switch, and AP, then we will benefit from visibility in the dashboard. If we mix and match equipment, then it is not ideal as support may not be as good, and we may have difficulty identifying the source of any issues. If we use Meraki, then they will take responsibility for any issues on the network.
Ubiquiti UniFi Switches are the main competitor to Meraki MS Switches because they offer a range of products, including switches, access points, security appliances, cameras, and more. However, Ubiquiti is primarily focused on small-to-middle-sized businesses, and their prices are lower than Meraki's. However, they do not provide the same level of support or documentation as Meraki, and their warranty is much shorter - only one year compared to Meraki's lifetime warranty on data devices.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Solutions Architect at Ingram Micro
A easy to use solution with good application visibility
Pros and Cons
- "Meraki MS Switches is easy to use and implement."
- "I would like to see improvements to the dark mode in the next release, as I prefer the dark mode."
What is our primary use case?
I am a Solutions Architect. I work in presales. We make projects with our customers and then provide the solutions. We position the MS Switches. If the company changes from 24 ports to 48, for example, I will see that. I am also aware of when licenses are renewed.
Meraki MS Switches are used with the PoE version together with an access point. The solution is most common in the access layer.
What is most valuable?
My clients value the application visibility of this solution. For example, for the Layer 2 switch, our customers are able to see not only the wireless aspect, but its cloud management.
What needs improvement?
The price of Meraki MS Switches should come down, particularly for the Layer 3 switch, which is the most expensive switch.
Because we have Wi-Fi 6, which is 2.5 or sometimes 5 Gigabits, we want the biggest ports in the lowest, entry-level switch. Sometimes we have to provision the equipment because there are some gaps.
I would like to see improvements to the dark mode in the next release, as I prefer the dark mode.
For how long have I used the solution?
I have been using Meraki MS Switches for more than four years.
What do I think about the stability of the solution?
The product is stable, however, after we closed the project, our clients reported that they had some problems.
What do I think about the scalability of the solution?
Meraki MS Switches is scalable. Buy the licenses, and then plug them into the network.
How are customer service and support?
I require technical support when I need information regarding the product during presales. They meet my expectations and answer with clear and thorough information.
I would rate technical support a five out of five overall.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup of this cloud based solution is very easy.
What other advice do I have?
Meraki MS Switches is easy to use and implement. The solution has good support, functions, and features.
I would rate this solution a nine out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Buyer's Guide
Meraki MS Switches
January 2025
Learn what your peers think about Meraki MS Switches. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.
Senior Vice President at Horizon Mechanical Solutions
The VPN and VLAN features are easy to set up and use
Pros and Cons
- "Meraki's site-to-site VPN function is phenomenal, and the VLAN is simple to use and set up. If you need the VLAN to sort the networks out, that works very well. The performance is also excellent."
- "Licensing is the only thing I can complain about. It's expensive, but everything is these days."
How has it helped my organization?
When Meraki creates a VPN, you don't even have to configure it. You say that you want this to talk, and it automatically creates a connection. That's the greatest part of it. You don't have to deal with passwords and keys.
What is most valuable?
Meraki's site-to-site VPN function is phenomenal, and the VLAN is simple to use and set up. If you need the VLAN to sort the networks out, that works very well. The performance is also excellent.
For how long have I used the solution?
I've been using Meraki MS Switches for a couple of years now.
What do I think about the stability of the solution?
Meraki MS Switches are rock solid. We haven't had any downtime.
What do I think about the scalability of the solution?
It'll scale up as much as I need, and there are many more options higher than what I've got, so their scalability is superb. Right now, we have about 40 users.
How are customer service and support?
Cisco support is excellent.
Which solution did I use previously and why did I switch?
I had some Hewlett Packard switches before. We decided to go with Meraki because it offers a holistic integrated solution with management through a single pane of glass.
How was the initial setup?
Setting up a Meraki switch is straightforward. You just plug it in, and it goes. I could do it all myself.
What's my experience with pricing, setup cost, and licensing?
Licensing is the only thing I can complain about. It's expensive, but everything is these days. There are no added costs beyond the hardware. Overall, I rate Meraki MS Switches eight out of 10 for affordability.
What other advice do I have?
I rate Meraki MS Switches 10 out of 10. If you're considering Meraki, I say do it. You'll never look back.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Offers the ability to select multiple ports at a time in a checkbox
Pros and Cons
- "With Meraki, there is the advantage that you have dashboard access via the internet and you can work on it from anywhere."
- "In terms of troubleshooting, if we get more tools there is an issue."
What is most valuable?
When it comes to troubleshooting, in the past we had to take the console and do configuration changes, and we had to be on location or have a VPN connection to access it. But with Meraki, there is the advantage that you have dashboard access via the internet and you can work on it from anywhere. With Meraki switches, there is virtual stacking. Let's say you have two branches where two different switches are located. I can take a few ports from switch 1 and few ports from switch 2 and I can do a virtual stack between these ports. And there is a port schedule, as well. For example, some customers want to do make budget choices to save power or something. There is a port schedule option to give power for access points through these PoE ports on a schedule you choose, like during office hours. Morning 9:00 to evening 6:30, and it will work only Monday to Friday. I can schedule so these ports will be running those times only. In an annual scenario, this can mean more savings for the customer.
You can select multiple ports at a time in a checkbox, and you can do a port configuration. If uplinks are required, you can configure that, too. There are a couple of tools available in the Tools section where you can do ARP, Ping, LED status, etc. If any network goes down or is getting any warnings, you'll get an immediate amber symbol. We'll get alerts and an immediate email even if one link goes down or anything is wrong. We require some additional integrated tools for when a switch is down, like WhatsUp Gold, or SolarWinds. So on the back-end, we need to integrate our email servers into the process. We need more tools for that. But in the dashboard, it all comes together and gives greater visibility, including the UX pack if you want - everything will be there.
The features part is good. Everything in terms of access and everything else.
What needs improvement?
In terms of what could be improved, there's API. For example, we recently implemented Microsoft Azure. We have it integrated now into the dashboard for authentication. Dashboard authentication includes local users which we are creating in the dashboard itself. We integrated Azure with our local active directory. As the administrator in IT, I can log into the dashboard with my AD credentials only, so we used Xero and SAML with the Microsoft Azure. It's working fine. Similarly in the camera. Generally, the camera is in the cloud. In the camera, every field requires you to enter some information. If you have a cloud archive, it will be directed towards your Meraki cloud based on whatever storage license you have, 90 days or 30 days. But we worked on a different approach. We developed some more internal applications with other partners. We are pitching data from the Meraki camera, and we are putting into our internal storage with the Python script in the back-end.
Another thing is CMX. There is a location tracking for the employees who are inside, and with Meraki there is a Bluetooth option with a separate radio. They have a separate Bluetooth radio, Air Marshal radio, 2.4 and 5 GHz, for all the different radios, but it's all ELM mode in the old access points. It serves the clients as well as monitors the rogue access points. But in Meraki, we have a separate radio for it to monitor all the Bluetooth clients who are coming and who are identified from the dashboard. We will send it through the API to the location-scanning API to a third-party application and it gives you greater visibility. We can customize our own application of the dashboard. For example if you have a retail shop, you can put your store map on there and you can track the clients, like how many clients have visited. We can customize it. We worked on that customization pack.
In terms of troubleshooting, if we get more tools there is an issue. Our pack has some internal access, right? In traditional solutions we can go to the CLI and we can see whatever you want to change and you can play around with it. But in Meraki, if they got additional tools maybe it would help. In terms of MS I see some complications. There are some voice-related services that some customers are expecting, so they want to put an MS firewall in Azure or AWS, and they want to ship the traffic from that firewall. For example, I am at different branches, so the initial firewall will make the decision. They are looking at that kind of scenario. I hear from some of the customers with MS, that there are some voice-related, SIP services. So it's a limitation. If you have a voice service with AmEx, I saw something that SIP ALG will not support AmEx. So that's one limitation here.
For how long have I used the solution?
I have been working with Meraki Switches for the past year. I have actually worked with all Meraki products, not only a particular one, as it is a complete stack. I've worked with them for a couple of POC's that we did for the customers. They were implemented mostly in firewalls and access points. A feature we recently implemented for one location was Mindtree.
What do I think about the stability of the solution?
In terms of stability, it is stable.
What do I think about the scalability of the solution?
You can scale it up. You can take any traditional scenario that you have a license for and scale up. I'm working with 200 or so people, so I just bought a few access points and a few switches. If you compare Meraki with the traditional, every switch or every firewall and every access point, every WLCL switch in the traditional way requires some licenses. If that device has a MAC throughput capability, I need to go for another device. If there is a WLCL pack, it requires another device I need to purchase. But with Meraki, there is nothing like that, the license will cover the hardware, RMA, and the licensing plan.
Recently, it converted from the quote elimination to party-wise licenses. If you have a device license, you simply add the licenses and you can play around with it. There are more restrictions, like if you see access points with MR, ENT it will come with an MV, so it's not about the model. For example, today I have an MR42, tomorrow I'll buy some MR53 or MR87. It is independent of the model and you can add whenever you have the API licenses. Similarly, if you have a camera license, you can add. If you have MDM or MV, you can add. It's unlimited. It is scalable, and it gives you flexibility and security. Every device will establish a tunnel with official encryption towards the Meraki cloud and all the devices will be securely connected and it will take less than 1 kbps in terms of configuring data.
We have worked on the homes of CEO's and directors and up to to hospitals, retail and manufacturing establishments. Everything is supported and scalable.
How are customer service and technical support?
They give 24/7 support, so whenever you have an issue, you can write or call directly if you feel that it is higher-priority. You can simply call the toll-free number and they'll immediately come to the call and help. In terms of any troubleshooting, they will do it from their end. Because we have some limited access in terms of troubleshooting, if you want to do some changes like firmware-related bugs or something, they will fix it from their end on the back-end.
How was the initial setup?
The initial setup is very simple. I ordered the devices and immediately the software is loaded and you'll receive a dashboard key so you can start the configuration. Once the device is running you can simply play around with it.
It only takes minutes to set up for basic configuration. If you're looking for integrations you may need to do some registration or back-end coding or something. Apart from that, if it's a dashboard it is a configuration template. If you have multiple branches, you can create one template for other branches.
What other advice do I have?
I recommend Meraki MS Switches. If the user wants more flexibility in terms of configuration and manageability, I would definitely recommend implementing it.
On a scale of one to ten I would rate Meraki MS Switches a nine.
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
IT Operations Engineer at a retailer with 1,001-5,000 employees
Efficient, easy to run, convenient, and provides more visibility
Pros and Cons
- "The solution is efficient and easy to run."
- "The product has no CLI."
What is our primary use case?
I am using MX400, MS320, MX250, and MS250. We also used MX64 before. We have replaced it with MX67.
What is most valuable?
The solution is efficient and easy to run.
What needs improvement?
The product has no CLI. The solution must provide a command line interface like the one in the Cisco environment with a proper iOS interrogation ability. It's the biggest thing for me because we don't know what these devices are doing half the time. It takes a long time to know we've committed a configuration change in Meraki. Sometimes, we have to wait for long before anything happens.
For how long have I used the solution?
I have been using the solution for at least five years.
Which solution did I use previously and why did I switch?
We have also used Cisco routers. They were plugged into NETGEAR Switches in our branches throughout the country. However, my organization wanted more visibility and the ability for our first-line support to do things rather than needing a higher technical level. So, we switched to Meraki.
What's my experience with pricing, setup cost, and licensing?
The tool is expensive.
What other advice do I have?
I will recommend the tool to an organization depending on its needs. It is a convenient product. Overall, I rate the product an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Jun 6, 2024
Flag as inappropriateTechnical Support Operations Manager at a financial services firm with 10,001+ employees
Simple initial setup, helpful support, and easy to use GUI
Pros and Cons
- "The most valuable features of Meraki MS Switches are the GUI mode which is helpful for access and good dashboards."
- "When we do any changes to the core switch it causes the devices to reboot."
What is our primary use case?
We use Meraki MS Switches to can the VLANs to a particular port.
What is most valuable?
The most valuable features of Meraki MS Switches are the GUI mode which is helpful for access and good dashboards.
What needs improvement?
When we do any changes to the core switch it causes the devices to reboot.
For how long have I used the solution?
I have been using Meraki MS Switches for approximately one and a half years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
We have approximately 1,000 people using the solution.
How are customer service and support?
The support that Meraki MS Switches provides is good.
I rate the support from Meraki MS Switches a nine out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup of Meraki MS Switches is simple.
What's my experience with pricing, setup cost, and licensing?
I rate the price of Meraki MS Switches a two out of ten.
Which other solutions did I evaluate?
I did not evaluate other solutions. I have always used Cisco.
What other advice do I have?
I rate Meraki MS Switches a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Tech Engineer at Wipro
Reliable, easy to set up, and expand
Pros and Cons
- "The switches are very stable."
- "At times, we didn't know whether the switch was operating or not so we have to take the console and we have to do some troubleshooting."
What is our primary use case?
For our customers, there are multiple locations, around 3,500.
My configuration is to do the configurations on Cisco Meraki Dashboard. There are MS Avant switches, MS switches, MS routers, et cetera. Mostly, I work with all the switches, switch modems and routers, and access points also.
What is most valuable?
The switches are very stable.
It's able to expand.
The product is easy to set up.
What needs improvement?
Sometimes, when we plug the new switch into the internet, they will upgrade there and it'll take time. At times, we didn't know whether the switch was operating or not so we have to take the console and we have to do some troubleshooting. In the console, we can find out there if the Cisco Meraki switch is not connected with the Meraki cloud.
The MG21 is not working on a 5G SIM card. It requires 4G SIM cards. Therefore, we are using two links, an internet broadband link and one for MG21 that is on SIM card based for small sites. We all suffer a lot of issues for MG21.
For how long have I used the solution?
I've been using the solution for five years.
What do I think about the stability of the solution?
It is stable as a product. The solution is reliable. There aren't any bugs or glitches.
What do I think about the scalability of the solution?
It is a product that can scale. It's not a problem.
How are customer service and support?
Typically, if I run into issues, I'd run them by my team lead. I don't reach out to Cisco directly. It's a good solution. We don't run into many issues.
Which solution did I use previously and why did I switch?
I previously used Cisco and HP switches.
I've also used an Alcatel switch.
How was the initial setup?
The solution is very straightforward, actually. It is not complex. This is a simple product to configure.
In terms of the ease of setup, I'd rate it a nine out of ten.
What's my experience with pricing, setup cost, and licensing?
I'm not familiar with the exact cost of the solution.
What other advice do I have?
Our organization has a partnership with Meraki.
It is a good product and it is scalable. It is not too complex in terms of configuration. It supports a lot of technology.
I'd rate the product eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Principal & Director of Operations at Net3IT
Rock solid, good support, and easy to deploy
Pros and Cons
- "Quality of Service is easy to deploy. The ease of deployment, in general, is valuable. It is easy to do port configuration and VLAN assignments."
- "On the switches, I don't know a whole lot that I would change. Different levels of switches have different layer 2 and layer 3 functionality. It's always nice to have layer 3 functionality across the board if you can, but that drives up the cost. They've got different lines for different amounts of layer 3 functionality. However, on their models that do include full layer 3 access, when you choose to use layer 3 on a switch, it doesn't have the full functioning routing capabilities of an MX firewall. It can be limiting in some of those aspects."
What is our primary use case?
We are using it for local LAN switching.
What is most valuable?
Quality of Service is easy to deploy. The ease of deployment, in general, is valuable. It is easy to do port configuration and VLAN assignments.
What needs improvement?
On the switches, I don't know a whole lot that I would change. Different levels of switches have different layer 2 and layer 3 functionality. It's always nice to have layer 3 functionality across the board if you can, but that drives up the cost.
They've got different lines for different amounts of layer 3 functionality. However, on their models that do include full layer 3 access, when you choose to use layer 3 on a switch, it doesn't have the full functioning routing capabilities of an MX firewall. It can be limiting in some of those aspects. I have found myself in a situation where I thought I was going to have the ability to do all the routing from an MX firewall, but even on their fully functional layer 3 switches, you don't have that. There are drawbacks. So, it is not just a, "Oh, I can use a switch instead of a firewall for the routing part of it." The answer is, "That's probably not a good way to think about that."
For how long have I used the solution?
I have been using this solution for six years.
What do I think about the stability of the solution?
They are rock solid. I've got hundreds of these deployed, and we rarely had any issues. Meraki support is always great to handle advance replacement regardless of how old it is. It is really good.
How are customer service and technical support?
Their support is really good.
How was the initial setup?
The setup of all Meraki products is extremely simple.
What's my experience with pricing, setup cost, and licensing?
We don't use standard licensing. Most of the time, we use the advanced security model.
If there is a drawback to Meraki, it is the cost, but you also have to evaluate it based upon the other factors that you do get. Their support is really good; their hardware is really good. The ease of configuration and deployment is really good, but it is more expensive than most.
What other advice do I have?
If you're looking for a solution that is easy and quick to roll out, you can go for these switches. If you want to deploy them without having somebody on-site, you can hire somebody very inexpensively to plug these up and configure them remotely or do advanced configuration beforehand. For deployments of a changing environment, these are the best switches I've ever used.
I would rate Meraki MS Switches a nine out of 10. There is something that could be better, but I don't have a lot of performance needs that drive that situation.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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