We use Active Directory as a single sign-on when integrating it into applications.
Enterprise Technical Support at a government with 10,001+ employees
A solution with great audit, authentication and authorization features
Pros and Cons
- "Audit, authentication and authorization are the best features."
- "There is room for improvement."
What is our primary use case?
What is most valuable?
Audit, authentication and authorization are the best features.
What needs improvement?
There is room for improvement. Microsoft is always working to improve their solutions and features.
What do I think about the stability of the solution?
It is a stable solution. Microsoft Active Directory is the bread and butter for Microsoft, so they're always working on improvements.
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What do I think about the scalability of the solution?
It is a scalable solution. Our organization has more than 45,000 users and nearly 300 users in our IT sector. We have a dedicated team for maintenance and segregate responsibilities into different departments.
How are customer service and support?
We always use tech support from Microsoft. If we can solve it internally by ourselves, we do, but if there are other issues related to Active Directory, we create a ticker and reach out to them. I rate the technical support an eight out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is not complex but depends on the organization's policies.
What other advice do I have?
I rate this solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Enterprise System Administrator at a government with 201-500 employees
We can delegate the administration of Active Directory objects and apply group policies, manage replication between sites, and is straightforward to set up
Pros and Cons
- "We can also have separate domain controllers in different Active Directory sites based on their location."
- "If Microsoft is going to add anything to the on-prem solution, it should be an updated GUI."
What is our primary use case?
Active Directory has been a valuable tool throughout my career in IT. We have not found anything that can compete with it in terms of functionality or solutions. With Active Directory, we can manage users, groups, and machines, add domains and forests and create trust relationships between domains. This is just a small sampling of what Active Directory can do. Windows Server is a great platform on which Active Directory is built.
How has it helped my organization?
The solution helped us create and modify objects for each user in our environment. We gave them the delegation and permission they needed based on their function. It was very helpful, especially in managing these users on each site. We were able to implement domain controllers as a primary and additional domain controller as a redundancy for each other. We were also able to create users and additional UUs. It depends on the departments, the business need, and the group policies that we are going to apply.
What is most valuable?
We can delegate the administration of Active Directory objects and apply group policies to groups of OUs. This is the best way to manage Active Directory. We can also have separate domain controllers in different Active Directory sites based on their location. We manage replication between sites through Active Directory sites and services. We can provide insight into what is being done, which will replicate across these domain controllers in just a few seconds. This will ensure that our data or any modifications, any creations have been replicated successfully to the other domain controllers.
What needs improvement?
There is no room for improvement because Microsoft's solutions have moved from on-prem to the cloud. We won't see any improvement or enhancement in these on-prem solutions because, according to the Microsoft websites, all the information related to Active Directory and Windows Server has been retired and there is no more information about it. Microsoft has discontinued the solution and moved on. Microsoft has verified that all on-prem solutions will stop receiving support by 2030.
The GUI has been the same from 2012 to 2016, and from 2019 to 2022. If Microsoft is going to add anything to the on-prem solution, it should be an updated GUI.
For how long have I used the solution?
I have been using the solution for six years.
What do I think about the stability of the solution?
I give the stability a nine out of ten.
What do I think about the scalability of the solution?
I give the scalability a nine out of ten.
How are customer service and support?
The Microsoft Support team often lacks the ability to provide timely support. Their response time is often slow, which can be frustrating for customers.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup is straightforward. I am very familiar with the solution and the setup is a piece of cake.
I give the ease of setup a ten out of ten.
What was our ROI?
I have seen a return on investment with the solution.
What other advice do I have?
I give the solution a ten out of ten.
We need to know how many domain controllers we require in our environment in order to create a primary and redundant domain controller. Additionally, we need to follow a naming convention to avoid duplicate users and misspellings. The number and size of RAMs needed for our Active Directory will depend on our workload. We need to design our Active Directory well to ensure a good experience.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft Active Directory
December 2025
Learn what your peers think about Microsoft Active Directory. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
880,315 professionals have used our research since 2012.
Enterprise Systems Specialist at a financial services firm with 5,001-10,000 employees
Offers its users to use its authentication and authorization capabilities
Pros and Cons
- "The solution's technical support is good."
- "Microsoft Active Directory fails to provide MFA. MFA, which is also known as multi-factor authentication on top of the password and username, is what I would like to see in the product's future releases."
What is our primary use case?
My company uses Microsoft Active Directory as an identity and access management solution. The tool is used for its authentication capabilities in my company.
What is most valuable?
The most valuable features of the solution are its capabilities in areas like authentication and authorization, which include aspects like configuring permissions on folders and assigning permissions to security groups configured in Microsoft Active Directory.
What needs improvement?
I feel that Microsoft Active Directory is a superior solution to the other products available in the market.
Microsoft Active Directory fails to provide MFA. MFA, which is also known as multi-factor authentication on top of the password and username, is what I would like to see in the product's future releases.
For how long have I used the solution?
I have been using Microsoft Active Directory for more than ten years.
How are customer service and support?
The solution's technical support is good.
How was the initial setup?
The product's initial setup phase was straightforward as it can be done within the operating system, after which you can take care of the configuration part to complete the setup process.
The solution is deployed on a hybrid cloud model.
What other advice do I have?
Microsoft Active Directory is an excellent product.
I rate the overall tool a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior System Administrator at a mining and metals company with 1,001-5,000 employees
An easy-to-use tool that allows one to control multiple users while offering a good scalability option
Pros and Cons
- "The most valuable feature of the solution is that it is an easy-to-use tool."
- "The cloud service of Microsoft Active Directory is an area with certain shortcomings that need improvement."
What is our primary use case?
My company uses Microsoft Active Directory to control multiple users.
What is most valuable?
The most valuable feature of the solution is that it is an easy-to-use tool.
What needs improvement?
The cloud service of Microsoft Active Directory is an area with certain shortcomings that need improvement.
Microsoft Active Directory's stability can be improved.
For how long have I used the solution?
I have experience with Microsoft Active Directory. I use the solution's basic version.
What do I think about the stability of the solution?
Stability-wise, I rate the solution an eight or nine out of ten.
What do I think about the scalability of the solution?
It is a scalable solution.
Microsoft Active Directory is used by 150 employees in our company.
My company does plan to increase the use of Microsoft Active Directory in the future.
How was the initial setup?
The initial setup of Microsoft Active Directory is complex.
The deployment of Microsoft Active Directory took maybe half a year.
Including managers, engineers, and developers, there is a need for ten people to manage the solution's deployment and maintenance.
What about the implementation team?
The installation phase of Microsoft Active Directory was carried out with the help of a consultant.
What's my experience with pricing, setup cost, and licensing?
My company makes payments every quarter towards the licensing costs of the product. I feel Microsoft Active Directory is an affordable product.
What other advice do I have?
I would tell those planning to use the solution that it is a very easy-to-use product.
I rate the overall solution a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Security Manager at a computer software company with 11-50 employees
Manages credentials, lifecycle, dynamic provisioning, and network infrastructure and supports network management and security
Pros and Cons
- "Active Directory plays a focal point in security management, encompassing aspects like credential management, lifecycle, dynamic provisioning, and the network infrastructure of customers."
- "I would like to see more integration with cloud-based applications. This would make it easier to manage users and devices across multiple platforms."
What is our primary use case?
Active Directory can be useful as an identity provider and management solution. It helps network managers with the entire user lifecycle, from creation to termination. This includes the provisioning process, the accounting process, and the authorization process. By centralizing user management, Active Directory can help improve security.
How has it helped my organization?
Active Directory plays a focal point in security management, encompassing aspects like credential management, lifecycle, dynamic provisioning, and the network infrastructure of customers.
Our work pertains to security applications, not system management. In essence, it's about Microsoft's Active Directory, not Microsoft System. We are all collectively interested in its potential.
What is most valuable?
I like the integration with the Microsoft suite of products. This makes it easy to create a unified and centrally managed network.
What needs improvement?
I would like to see more integration with cloud-based applications. This would make it easier to manage users and devices across multiple platforms.
For how long have I used the solution?
I have been using Active Directory for more than ten years. We consistently upgrade our server system to incorporate the new version, ensuring that we operate with the most recent release.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
There were no problems with scalability. We could manage networks of hundreds and thousands of users.
Everyone in our organization is using this solution. We use this solution regularly.
How are customer service and support?
The support is quite good, but usually, we don't need to reach out to Microsoft's support directly because most issues can be resolved through our integrator. It's one of the standout aspects of this solution in the world. We easily find the solutions.
How was the initial setup?
The setup is not as straightforward as I would like it to be. It was a lot more complex to configure the console in Active Directory.
What about the implementation team?
The deployment process depends on the features you want to implement and the size of the network. In general, it can take a few days to a few weeks to deploy Active Directory.
We deploy and manage Active Directory in-house, but we do use a system integrator for some specific tasks, such as designing the Active Directory infrastructure. While we provide recommendations and implement certain functionalities, our customers are responsible for direct management, sometimes with the support of an integrator for tasks beyond their expertise.
To activate the Active Directory feature, you need to establish a controlled system. This involves creating a forest and distinguishing between various active directory instances and different forests.
Additionally, user insertion is essential, along with segmenting users and resources into distinct groups. Configuration is necessary for each parameter, from account metering to endpoint management. Ultimately, consolidation must be achieved. This process is complex and time-consuming.
Therefore, the number of people required for maintenance and deployment depends on the complexity and the size. It requires us to map out the architecture accurately. The infrastructure includes both managerial and technical roles.
What's my experience with pricing, setup cost, and licensing?
It's not overly expensive. It's considered a base function by Microsoft. We're required to pay for the license, which is based on the frequency of service usage. It's on a yearly basis.
What other advice do I have?
Overall, I would rate the solution a ten out of ten.
I suggest managing security aspects since it serves as a focal point for managing credentials and financial operations. A keen focus is essential.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Manager at a energy/utilities company with 501-1,000 employees
Easy-to-configure product with efficient scalability
Pros and Cons
- "It is easy to understand all the components."
- "The product's premium support services could be less expensive."
What is our primary use case?
We use Microsoft Active Directory to manage users, computers, servers, and group policies.
What is most valuable?
It is easy to use and configure. It is easy to understand all the components as well.
What needs improvement?
The product's premium support services are expensive. It could be better.
For how long have I used the solution?
We have been using Microsoft Active Directory since 2008.
What do I think about the stability of the solution?
We didn’t encounter stability-related issues with architecture.
What do I think about the scalability of the solution?
It is a scalable product. We have 20 administrators to manage multiple sites and 3000 users for Microsoft Active Directory.
How are customer service and support?
We used Microsoft premium support earlier. It was expensive, and we had to pay extra for a complex issue. Now, we take help from local support partners with access to different areas.
What about the implementation team?
We receive help from Microsoft partners for installation.
Which other solutions did I evaluate?
Microsoft Active Directory is the product that is most used around the world. So we follow that. We are a joint venture between national companies and international companies. They already use Microsoft; thus, we opted for the product.
What other advice do I have?
I recommend Microsoft Active Directory to others and rate it an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Systems and Infrastructures - IT Dept. at a retailer with 501-1,000 employees
I like that you can sync cloud and on-prem users and groups
Pros and Cons
- "One advantage of Active Directory is that you can sync it with Microsoft Office 365, so you can manage on-premise and cloud operations, which can have different requirements. The flexibility of a hybrid management solution is valuable."
- "Active Directory's user experience is a little dated. Group policy management should be more customizable."
What is our primary use case?
We use Active Directory for domain and infrastructure management.
What is most valuable?
One advantage of Active Directory is that you can sync it with Microsoft Office 365, so you can manage on-premise and cloud operations, which can have different requirements. The flexibility of a hybrid management solution is valuable.
What needs improvement?
Active Directory's user experience is a little dated. Group policy management should be more customizable.
For how long have I used the solution?
I have used Active Directory for a year and a half.
What do I think about the stability of the solution?
I rate Active Directory nine out of 10 for stability.
What do I think about the scalability of the solution?
I rate Active Directory eight out of 10 for scalability.
How are customer service and support?
I primarily go to the Microsoft knowledge base for support. It's fairly comprehensive.
How would you rate customer service and support?
Positive
What's my experience with pricing, setup cost, and licensing?
I rate Active Directory seven out of 10 for affordability.
What other advice do I have?
I rate Microsoft Active Directory nine out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Data Archirect at a comms service provider with 1,001-5,000 employees
Offers a user-friendly UI to help identify and authorize users
Pros and Cons
- "The user-friendliness of Microsoft Active Directory is a valuable feature."
- "We may occasionally experience difficulty integrating some solutions with Microsoft Active Directory, but I am unsure whether the issue lies with Microsoft Active Directory or the other solution."
What is our primary use case?
In our company, Microsoft Active Directory serves as the central component for registering users, storing them in different groups, and defining the type of access for various parts of the company. Additionally, we have rights associated with these groups, which allows us to use them for other tools to assess the permissions in specific areas. Essentially, we use authentication to determine a user's identity and authorization to decide which rights should be applied to them. This process helps us manage access to company resources effectively.
What is most valuable?
The user-friendliness of Microsoft Active Directory is a valuable feature.
What needs improvement?
We may occasionally experience difficulty integrating some solutions with Microsoft Active Directory, but I am unsure whether the issue lies with Microsoft Active Directory or the other solution.
For how long have I used the solution?
I have been using Microsoft Active Directory for several years.
What other advice do I have?
I give Microsoft Active Directory a nine out of ten.
We have thousands of end users who utilize Microsoft Active Directory.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
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Updated: December 2025
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