We are using it for the source-code repository, automated bill process, very limited automated testing, and tracking trouble tickets or feature requests. We are using its latest version.
Senior .NET Engineer at Advance Storage Products
Helpful in tracking issues and works extremely well in terms of the build time, but it is complicated and should provide the ability to write your own scripts
Pros and Cons
- "The automated bill feature is most valuable. As with most software developers, I can build code on my machine, but if one of my coworkers can't build the same code on theirs, there are always issues in trying to track it down. The automated bill process makes it a lot easier to track down where the issues are and find out what bugs aren't being included for whatever reason."
- "They should expand it from just a PC, software, or server development platform to other kinds of software or engineering systems so that it is not necessarily built around a normal PC with a server. I would like to see the ability to write my own scripts in my own compiled program or online. Right now, there are things that you can do in the user interface, but you can't do them programmatically and vice versa. I want to see them both. If I can do it in a script, I should be able to do it from the user interface, and if I can do it in the user interface, I should be able to do it in a script."
What is our primary use case?
What is most valuable?
The automated bill feature is most valuable. As with most software developers, I can build code on my machine, but if one of my coworkers can't build the same code on theirs, there are always issues in trying to track it down. The automated bill process makes it a lot easier to track down where the issues are and find out what bugs aren't being included for whatever reason.
What needs improvement?
They should expand it from just a PC, software, or server development platform to other kinds of software or engineering systems so that it is not necessarily built around a normal PC with a server.
I would like to see the ability to write my own scripts in my own compiled program or online. Right now, there are things that you can do in the user interface, but you can't do them programmatically and vice versa. I want to see them both. If I can do it in a script, I should be able to do it from the user interface, and if I can do it in the user interface, I should be able to do it in a script.
For how long have I used the solution?
I have been using this solution for a total of four years.
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August 2025

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What do I think about the stability of the solution?
From what we've used it for so far, I have not seen any problems.
What do I think about the scalability of the solution?
We're using perhaps 10% of what it is capable of doing. It is far more capable than what we are using right now. With further experimentation and training, I'll probably go from 10% utilization of its capabilities to about 50% or 60% in the next couple of months. We'll never use 100% of what it is capable of doing, but it should handle 95% of everything we need to do. We can always write our own plugins to handle the side things that we need.
Scalability is not really applicable with the code that we write, but the build times and things like that typically take under 15 seconds before we get our responses back. So, it works extremely well.
In terms of the number of users, there are six of us who are software developers. Some of the managers might also partially use the reporting capabilities.
How are customer service and support?
I haven't called them up.
Which solution did I use previously and why did I switch?
I've used JIRA and a number of different systems going back almost 20 years. We were doing our development using Microsoft tools, and it just made sense to use what they integrate with. Azure DevOps is the perfect environment because we're using Microsoft technology for other stuff. It is always going to have slight favoritism towards the other Microsoft tools.
How was the initial setup?
The basic setup works very quickly, but there are so many things and options.
What about the implementation team?
We did it ourselves, which is one of the problems. We don't know what we're doing.
What's my experience with pricing, setup cost, and licensing?
I don't know what we pay, but I do know what I've seen online. If we switched to JIRA, we will basically have to double our costs because we still have to pay for the DevOps licensing. We're probably spending $100 a month on it. It has only standard licensing fees.
What other advice do I have?
It is a really complicated product. All DevOps stuff is complicated. The advice that I would give to anybody doing DevOps is to have a goal in mind of what you want to do. Then the product will do what you wanted it to do.
I would rate Microsoft Azure DevOps a four out of ten because I don't know it enough to rate it.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Director at a computer software company with 10,001+ employees
Easy to comprehend and easy to use but the pricing should be easier to manage
Pros and Cons
- "The simplicity is very good and the customer experience is also great."
- "It should be easier to manage Licenses especially because it's in the cloud."
What is our primary use case?
My team uses this solution for the CI/CD deployment, and code check-ins.
We are also using Azure Boards for tracking our work, all of the requirements, the backlogs the sprints, and the release planning.
What is most valuable?
What I like the most is that it is easy to comprehend, and it's easy to use.
The simplicity is very good and the customer experience is also great.
What needs improvement?
I am not suggesting this solution should be cheaper. I would like to see a bucket of licenses. for example, 10 licenses or 100 licenses that could be monitored to know how many of those licenses have been used. The price would be deducted accordingly.
I should not have to contact Microsoft daily to request a license or two. There should be a mechanism in place where you are able to find out where you are out of 100 licenses, or that you have used 90 licenses in that year.
I should be given a credit line of 10 licenses at the end of the year or at the end of the month.
It should be easier to manage licenses, especially because it's in the cloud. You should know the usage and based on the usage, you should be able to make decisions.
For how long have I used the solution?
I have been using Microsoft Azure DevOps for one year.
We are using the latest version.
What do I think about the stability of the solution?
It's a stable product. I have not experienced any issues.
What do I think about the scalability of the solution?
This is an area that has yet to be explored fully. We haven't taken it to this level.
We are a team of 25 to 30 members, which is fine for us. Every time we scale up we need a new license and that takes time, it's not just a click and it's done.
I don't know if it will be scalable for 200 to 300 people.
Which solution did I use previously and why did I switch?
Previously, I was working with Jira.
How was the initial setup?
I was not involved in the installation. My team completed it.
What's my experience with pricing, setup cost, and licensing?
Price is an area that could be improved. There are products on the market with a fixed price of 50 or 100 people, you are a bucket price.
With Azure, you have to pay for every user.
It's good to have a bucket such as 50 to 100, or 100 to 200, and flexible pricing.
The issue may be from having more than one license. When you procure one license or two licenses, it becomes difficult.
It should be easier to procure a license, it should not be one by one. We don't know how many members I will have on my team three months from now.
What other advice do I have?
We plan to continue using this solution.
I would recommend this solution, but I would not know their business needs.
Based on the various features, the deployments, licensing, pricing, and the customer experience, I would rate Microsoft Azure DevOps a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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August 2025

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Cloud Engineer at Hanu Software
Helps improve the productivity and efficiency of development teams
Pros and Cons
- "The product is easy to use...It is a stable solution."
- "The tutorials for building pipelines are an area that is a bit technical for a beginner."
What is our primary use case?
I use the solution in my company to mostly build CI/CD pipelines.
How has it helped my organization?
The benefits from the use of the product in our company stem from the ease that the tool provides when working with different teams. The product is also helpful in assigning tasks to team members easily. Following step-by-step processes, including testing and integration of the testing phase, all the other areas are easy with the use of the tool.
What is most valuable?
The product is easy to use. There are many options to choose from in the solution. Working with different teams in my company becomes easy when everything is integrated into Microsoft Azure DevOps.
What needs improvement?
The tutorials for building pipelines are an area that is a bit technical for a beginner. I would want the product to have some comments on the pipeline side to help beginners understand more about the solution.
For how long have I used the solution?
I have been using Microsoft Azure DevOps for around 6 months.
What do I think about the stability of the solution?
It is a stable solution. I did not face any issues with the tool.
What do I think about the scalability of the solution?
The product is scalable. That would already work with third-party platforms. In the future, I believe that the solution will be integrated with other platforms.
Around five to six people in my company use the product.
The product is deployed only at a single place in our company.
How was the initial setup?
The product's initial setup phase was not complex, especially since the work items are mostly descriptive, making it an area that everywhere can use easily. The CI/CD part is a bit technical. One can get a hold of the CI/CD part over a period of time, so I don't think it is a difficult task.
Our company's team handled the product's rollout phase. The rollout phase was divided into parts. A single person did not carry out the rollout phase. I only took care of some of its parts. I cannot tell the exact time taken by our company to deal with the product's rollout phase.
What other advice do I have?
My company utilizes Microsoft Azure DevOps for continuous integrations and deployments of CI/CD workflow since my company uses IaC. My company uses pipelines for continuous integrations. Moreover, one of the teams in my company uses the tools available in Microsoft Azure DevOps and various work items in it to integrate into the project.
My company utilizes Microsoft Azure DevOps for project management and collaboration across the software development lifecycle with the help of work items, like Azure Boards, which is a necessary part of team management. The task assigned to our company's team members is integrated into Azure Boards.
The feature of Azure Repos I find to be the most effective for source control management stems from the fact that it is integrated with third-party platforms, like Jenkins and GitHub, making it an option that is very usable in our company's environment.
I won't be able to comment on the product's reporting part. Our company's project manager takes care of the product's reporting part. To date, I have had no concerns with the project visibility area in the product. Working with Microsoft Azure DevOps is great because it provides top-notch integration capabilities.
Microsoft Azure DevOps has improved the productivity and efficiency of my company's development team. In the past, when my company wasn't using the portal in Microsoft Azure DevOps, there used to be no continuous integrations. After my company started to use Microsoft Azure DevOps, we got to know about the CI/CD pipelines. Now, it is easy for us to make changes in the code, and simultaneously, the code starts working at the production end. My company majorly uses the solution for CI/CD pipelines.
Speaking about the integration part, I would say that my company mostly works with Terraform as it is a scripting language. Along with Microsoft Azure DevOps, my company has only worked with Terraform for now. Though my company works with other platforms, like GitHub, we haven't done projects with GitHub. Working with TerraForm and Microsoft Azure DevOps has been great.
The tool's maintenance part is great. I did not face any issues during maintenance.
I recommend the product to those who plan to use it.
I suggest others watch some online tutorials before purchasing the product, as it can help them get the basic information related to the solution, making it easier for them to use it.
I rate the overall tool a nine to nine and a half out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
DevOps engineer at Q-pros
Significantly enhances our project management capabilities and simplifies package management
Pros and Cons
- "The most valuable feature in automating our build and release processes with Azure DevOps is the scheduling capability."
- "Azure DevOps could be improved with more security plugins, especially for SaaS scanning and vulnerability scans."
What is our primary use case?
With Azure DevOps, I plan and track my project using Azure Boards, manage my code with Azure Repos, and automate build, test, and deployment processes using Azure Pipelines. This streamlines my development workflow and ensures efficient collaboration and project management.
What is most valuable?
The most valuable feature in automating our build and release processes with Azure DevOps is the scheduling capability. At the end of each sprint, we schedule automatic releases to QA and development environments, ensuring our latest code gets deployed without manual intervention. Additionally, triggering pipelines upon code upload to the main repository adds significant value to our development workflow.
What needs improvement?
Azure DevOps could be improved with more security plugins, especially for SaaS scanning and vulnerability scans.
For how long have I used the solution?
I have been working with Azure DevOps for two years.
What do I think about the stability of the solution?
I would rate the stability of Azure DevOps as a ten out of ten.
What do I think about the scalability of the solution?
I would rate the scalability of Azure DevOps as a ten out of ten. At our company, it is used daily.
How are customer service and support?
Technical support from Microsoft is very helpful, especially when I need assistance with tasks like migrating work items between Azure DevOps and other platforms. I would rate the support as a ten out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is easy. Deployment typically takes around ten minutes at most. We have set up an automated process that recreates everything, so even if there is damage to the VM or target machine, we can quickly retrieve and redeploy everything ourselves.
We require about two DevOps engineers to maintain Azure DevOps for our company, which has around 400 users in total.
What's my experience with pricing, setup cost, and licensing?
I would rate the costliness of Azure DevOps at a seven out of ten.
What other advice do I have?
We ensure the security of our company's source code uploaded to Azure Repos by using a SonarQube Plugin and then automate its deployment to various environments like development and QA. Once approved by QA, we deploy to the production environment, passing through our firewall for protection. This streamlined process ensures efficient and secure CI/CD pipelines with Azure DevOps.
Azure Boards has significantly improved our project tracking and adjustability. It is a powerful tool where we can easily trace work items and monitor the progress of our projects.
Azure Boards is a powerful tool for tracing work items and project progress. It simplifies uploading and versioning of project assets and tools, enabling easy refreshes or benchmarks.
Overall, I would rate Azure DevOps as a nine out of ten. I would recommend it to others.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Freelance at Self
Great automation with version control and expands well
Pros and Cons
- "The most valuable feature is automation with version control."
- "It is essential that you get buy-in from the top management down to everyone in the pipeline."
What is our primary use case?
The main use of this solution are to combine software development and IT operations. Also, we use it for automation with version control and microservices. Automation is a core principle for achieving DevOps success and CI/CD is a critical component.
The application of continuous delivery and DevOps to data analytics has been termed DataOps. DevOps focuses on the deployment of developed software, whether it is developed via Agile or other methodologies. ArchOps presents an extension for DevOps practice, starting from artifacts, instead of source code, for operational deployment.
How has it helped my organization?
This solution has offered lots of improvements. The most important improvement was to provide continuous delivery with high-quality software. It helps with version control with automation using CI/CD components. It also helps to develop software using the agile methodology.
The ability of different disciplines (development, operations, and infosec) to achieve outcomes has been great. Increased focus on test automation and continuous integration methods are helpful. It helps release new features continuously into large-scale high-availability systems while maintaining a high-quality end-user experience.
What is most valuable?
The most valuable feature is automation with version control.
DevOps initiatives can create cultural changes in companies by transforming the way operations, developers, and testers collaborate during the development and delivery processes. We can release new features continuously into large-scale high-availability systems while maintaining a high-quality end-user experience.
Adopting DevOps will also help eliminate the old and monotonous way of agile activity among big IT teams like network, Storage Team, Linux/Unix, Windows, etc.
What needs improvement?
It’s commonly observed that you cannot just change a company’s culture on command. You can influence the culture, shift it, and while it can evolve over time, it’s nearly impossible to just instruct all employees to simply change the way they think and act about specific things.
The culture of any organization starts at the top of the leadership hierarchy and trickles down throughout, filling every empty space. It is essential that you get buy-in from the top management down to everyone in the pipeline.
In order to do this, all involved need to understand the advantages the shift is going to have on the organization and on the team members.
For how long have I used the solution?
I've been using the solution for the last two years.
What do I think about the scalability of the solution?
The scalability is very good.
Which solution did I use previously and why did I switch?
We didn't use any solution before.
Which other solutions did I evaluate?
We also looked at AWS.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Development and Release Compliance Officer at a computer software company with 1,001-5,000 employees
A reliable ecosystem with the capability to expand as needed
Pros and Cons
- "The solution is scalable."
- "The interface is very bad."
What is our primary use case?
We produce multiple different software for different markets in different countries. It's really for everything you can possibly think of, from online games to financial systems, to payment gateways, to APIs, to service desks, back-office analysis tools, admin tools, et cetera. We use it for anything and everything really.
What is most valuable?
The solution is great due to the fact that it's kind of an entire ecosystem. I'd say the work items are probably the most valuable aspect.
The stability has been great.
The solution is scalable.
What needs improvement?
The interface is very bad. It's an aspect that really needs to be worked on. It is going to probably get the developers to start abandoning work items.
Our initial setup was quite complex.
The presence of Microsoft in the country is limited.
For how long have I used the solution?
I've used the solution since it came on the upgraded from Team Foundation Server - about ten years. We've used it for a very long time.
What do I think about the stability of the solution?
The stability has always been really good. There aren't bugs or glitches and it doesn't crash or freeze.
What do I think about the scalability of the solution?
We've found the scalability to be good. We have about 2,000 users on it right now. We haven't had any issues with scaling as needed.
How was the initial setup?
For us, the initial setup was extremely complex due to the multiple organizations we had on the go. We actually had to abandon our initial rollout and rethink the whole process though.
I'm in compliance, and therefore cannot speak to what the maintenance process is like for the solution.
What about the implementation team?
We had a combination of both in-house and vendor help with the setup process. We've got enterprise agreements with Microsoft, so they always give us resources to assist with our deployments. We already had TFS deployed, so it was an upgrade, really.
What's my experience with pricing, setup cost, and licensing?
I don't deal with licensing. I can't speak to how much the solution costs.
What other advice do I have?
I'm just a customer and an end-user.
I'd advise new users to plan very carefully the way that they would like to set up projects. The model that you choose is extremely important and you might have to do a lot of rework if you don't get it right the first time.
I'd rate the solution an eight out of ten. It's Microsoft. It's backed by the mighty, mega Microsoft. You can't get fired for choosing the top product run by a top multinational company. The downside for us here is, in South Africa, there are only two points of presence. For the data, if it's fully hosted, we only have Capetown and Johannesburg. When it comes to back hall speeds for internet, it could be better if we had points of presence in all the major cities, however, I suppose it's too much investment for Microsoft to make.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
DevOps Engineer at a tech services company with 51-200 employees
Build pipelines are useful, and it is easy to deploy and good for monitoring purposes
Pros and Cons
- "It is good for monitoring purposes. We are using the build pipelines of Microsoft Azure. They are also valuable."
- "We are facing some problems because the capacity can only be measured within a project. It cannot be measured across multiple projects. So, the reporting needs to be enhanced, and there should be more graphs to be able to easily give the upper management insights about all the employees from different departments. It will be helpful for employee management. Currently, the managers over here are using Power BI for insights because the functionality of Azure DevOps Boards is not enough. So, we have to export the data into another visualization tool and get the results."
What is most valuable?
It is good for monitoring purposes. We are using the build pipelines of Microsoft Azure. They are also valuable.
What needs improvement?
We are facing some problems because the capacity can only be measured within a project. It cannot be measured across multiple projects. So, the reporting needs to be enhanced, and there should be more graphs to be able to easily give the upper management insights about all the employees from different departments. It will be helpful for employee management. Currently, the managers over here are using Power BI for insights because the functionality of Azure DevOps Boards is not enough. So, we have to export the data into another visualization tool and get the results.
We would like to have templates for work items. They are available in the Azure DevOps services on the server, but they are not available in the on-prem solution. We are using an on-prem server, and we are using version 2020.1119.
For how long have I used the solution?
I have been using this solution for almost four to five years.
What do I think about the stability of the solution?
It works well. There are no issues.
What do I think about the scalability of the solution?
It is easy to scale. In our organization, some teams are using it, and some teams are not using it. We probably have 80 to 100 people.
How are customer service and support?
Their technical support is good. We haven't faced many issues. As far as I remember, we have had only one issue. We raised a ticket for that, and they resolved the issue.
Which solution did I use previously and why did I switch?
I have also used Jira. We have more control over Jira than Azure DevOps, but we are using Azure DevOps for our technical side because our VMs and build pipelines are on Azure. So, it is better for us to use one solution rather than using multiple solutions.
How was the initial setup?
It is straightforward. It is not that complex.
In terms of maintenance, we only do maintenance when we have new upgrades. Other than that, we don't need to maintain it much. We have optimized the TFS and Azure DevOps database, and we have done indexing and optimized it. It is pretty good.
What other advice do I have?
I would rate Microsoft Azure DevOps an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Chief Operating Officer Executive at a cloud solution provider with 11-50 employees
Fast, scalable, and stable work planning and code collaboration software; offers a good user experience
Pros and Cons
- "Stable and scalable solution for work planning and code collaboration. It's fast, and it offers a good user experience."
- "The optimization feature in Microsoft Azure DevOps needs improvement. Control over multiple projects could also be improved."
What is our primary use case?
We use Microsoft Azure DevOps for management, e.g. managing items that we need to work on, planning activities, connecting to components to get information on how long the developer is working on the items assigned, etc. We use the solution for our projects.
We have internal users from the development team, and we have the work logs that we need to work on for each customer. We match those to have control over the projects and the budget. We have a component plugged into the solution for the billables and performance delivery. What we don't have yet is optimization, and that is something that needs to be improved in Microsoft Azure DevOps, but the solution has all the activities and the budgeting functions, so the project is working good. We're making an exact component in seven days that we can use with the solution.
What is most valuable?
One of the features I found most useful in Microsoft Azure DevOps is that we can use it to plan activities. We use the dashboard to work on the tasks we have, and also use it to find out what could be better. It's also useful when you have many customers and many people working together on different projects.
In our case, we have one developer working on more than one project within the same day, week, or month, and Microsoft Azure DevOps helps give better control of his schedule, making it easier to find out if the developer still has availability to take on new work. The solution helps us see the work status and availability of team members, making work management and task management better.
The validation and quality offered by Microsoft Azure DevOps are very good. The user experience is good. The speed of the solution is also good, e.g. the pages load fast.
What needs improvement?
The optimization feature in Microsoft Azure DevOps needs improvement.
Sometimes, having control over multiple projects for a customer could be difficult. If you're a developer, you need to know if you still have time to work on more activities within the day. When you're working on one project for one customer, Microsoft Azure DevOps is great, but when your team is working on different projects for several clients, it may be too hard to handle, e.g. you really need to organize and plan the activities, so planning is another area for improvement in the solution.
Planning includes budgeting, e.g. creating a budget for each project, especially if the developer is working on multiple projects of customers. You need to have control and see to it that you are within budget, but it can be hard because you can't always see the daily, weekly, or monthly activities of the developer, particularly if the developer doesn't keep the calendar updated. We want to be able to view the complete list of activities of the developer, whether daily, weekly, or monthly, to make planning and budgeting easier.
I'd also like the Microsoft Azure DevOps Gantt chart to be improved. We need to see in the schedule how to plan the fields out. We have daily activities and we'd like to use the Gantt chart to make our work approach more successful.
For how long have I used the solution?
We've been a partner of Microsoft for 10 years, and we've been using Microsoft solutions for 10 years.
What do I think about the stability of the solution?
Microsoft Azure DevOps is stable. Sometimes there's a little lag, but the next day, it'll work fine. The solution works fine.
What do I think about the scalability of the solution?
Microsoft Azure DevOps is a scalable solution.
How was the initial setup?
Setting up Microsoft Azure DevOps was easy.
What other advice do I have?
We use Microsoft solutions as part of management. We use Microsoft's platform.
We use the latest version of Microsoft Azure DevOps for our projects.
We have 15 people who are in charge of the deployment and maintenance of the solution. Per project, we have one or two developers who utilize Microsoft Azure DevOps: At the beginning, we have the front end developer and the cloud personnel who create the environment, the designer who works to create the right frame, the right materials, the layout, and the design for the project, and at the middle, we have four to five operators.
The platform works well so we didn't have the need to open a ticket or contact Microsoft technical support.
I really like Microsoft Azure DevOps, so I recommend it to people who want to start using it. My advice to them is that it's a huge platform, so it won't be easy the first time. When you test the platform, you need to spend time and make an effort to understand how it works, but it's the best solution. It's the top solution.
Another advice to new users of Microsoft Azure DevOps is that it's harder to have a macro view of all the processes together. When we needed to cross-match a lot of information from the different processing teams of customers, we found it difficult. You also need to plan well, particularly plan when your developer can work on more than one project. When you have many projects, you need to handle the processes well, e.g. create separate folders for each customer, separate projects, etc., to keep the information separate and be more organized.
Microsoft Azure DevOps could still be improved more, so I'm rating it an eight out of ten.
We are a partner of Microsoft, and we use Microsoft solutions. What we recommend to our customers is for them to use the Microsoft environment, server and databases. We work with some of the solutions and technologies from Microsoft.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner

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