Try our new research platform with insights from 80,000+ expert users
it_user1651137 - PeerSpot reviewer
Group Product Manager – Billing and Payments at a media company with 5,001-10,000 employees
Real User
Aug 21, 2021
Reduces our delivery time for complex projects and is cost-effective and useful for agile delivery
Pros and Cons
  • "It is a really easy way to define all of the features that you need to deliver. You can link those features to epics and break them down into user stories. You can also assign the user stories into sprints for doing your product improvement planning."
  • "The tool has a logical link between epic feature, user story, and task, but when you try to generate a report to show the delivery progress against a feature, it is not easy. To see the percentage completion for a feature or progress of any delivery, it is not easy to draw a report."

What is our primary use case?

We are using it for feature delivery.

How has it helped my organization?

Before we started using Microsoft Azure DevOps, we didn't really have a mechanism for tracking delivery against a feature or feature delivery. It has really helped us in visualizing what we need to deliver and get consensus across cross-functional teams that it is the right thing to deliver.

It allows us to prioritize an organization-wide backlog, which has really reduced our delivery time for complex projects. In fact, we are in the middle of a transformation program. We managed to kick off the program in a month and start the delivery cycle within six weeks of conception. Before adopting this tool, it would have taken us three to six months.

What is most valuable?

It is a really easy way to define all of the features that you need to deliver. You can link those features to epics and break them down into user stories. You can also assign the user stories into sprints for doing your product improvement planning.

It is a really simple tool for prioritizing a backlog, assigning that backlog into sprints, and then tracking the delivery by using sprint capacity, points of time, the velocity of the sprint, etc. It is really useful for agile delivery.

What needs improvement?

There are a couple of things. The tool has a logical link between epic feature, user story, and task, but when you try to generate a report to show the delivery progress against a feature, it is not easy. To see the percentage completion for a feature or progress of any delivery, it is not easy to draw a report. 

It doesn't give you a high-level view of your roadmap for planning a roadmap for delivery and identifying how far you are on that delivery path. There should be the ability to create a product roadmap and then based on the delivery of the user stories, link to the features against that product. We should be able to roll up a view to see how have we progressed against our targets.

When you're accessing it via the web, it works nicely, but it doesn't work for a while if you're trying to access the board via a tablet or mobile device. A lot of the time, we just want to quickly update a task or check a delivery against a sprint by using an iPad or phone. It is not really user-friendly on those devices. It works very well on the laptop but not on other devices.

Buyer's Guide
Microsoft Azure DevOps
December 2025
Learn what your peers think about Microsoft Azure DevOps. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,310 professionals have used our research since 2012.

For how long have I used the solution?

I have been using this solution for 18 months.

What do I think about the stability of the solution?

We've had very few issues with Azure DevOps.

How are customer service and support?

There were no issues.

Which solution did I use previously and why did I switch?

We also use Sparx Systems Enterprise Architect. For business process modeling where you are linking different objects in the modeling domains, Sparx is the most appropriate tool. You cannot model business processes in Azure DevOps.

Azure DevOps is more appropriate as a delivery tool for building out the feature roadmap and defining user stories, tasks, features, etc. It is well suited for taking the data and building it into a delivery pipeline. These two tools don't speak well together. A solution was developed to integrate these two, but it doesn't work very well.

How was the initial setup?

It was super simple. We just needed a username and a password. The board was pre-setup by our administrator. In fact, we didn't even have to go through any real training, even though the training was available. It is really intuitive to use.

What's my experience with pricing, setup cost, and licensing?

Its pricing is reasonable for the number of features that you get and the functionality that you can utilize for the agile delivery, which is what we are using it for. I found it extremely cost-effective.

What other advice do I have?

I would rate Microsoft Azure DevOps an eight out of 10. It is the primary tool that we've been using. It works very well.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1589883 - PeerSpot reviewer
IT Project Manager at a energy/utilities company with 10,001+ employees
Real User
Aug 12, 2021
Integrates well with other tools, and enables us to perform different functions within one tool
Pros and Cons
  • "I like the fact that there is built-in Power BI. Both are Microsoft tools. So, you can incorporate dashboard capabilities."
  • "The tool was developed for Agile project methodology, but I've noticed that there has also been a try to incorporate what is typically done in MS Project, which is for more sequential Waterfall projects. The problem with that is that it is half-baked for Waterfall projects. If you're going to do it, then either go all the way and allow us to use the tool for both or don't do it at all."

What is our primary use case?

It is used to manage our projects. We basically maintain what would be the equivalent of our project schedules for various projects. So, we capture or create user stories to identify elements that need to be accomplished for the delivery of a project and to track who is responsible for it and the level of effort. We aggregate that within the tool and report out to leadership about the status of when we anticipate completion.

We are using its latest version.

How has it helped my organization?

Its integration with different functions has been very helpful. Previously, we had Microsoft Project schedules, and we did our reporting by using Excel and PowerPoint presentations. We also did testing tracking in other tools, such as HP ALM. Our source code was on Teams Foundation Server. All that can now be done within DevOps, which is a huge benefit. Things that we used to do in different tools can now be done in one tool. 

What is most valuable?

I like the fact that there is built-in Power BI. Both are Microsoft tools. So, you can incorporate dashboard capabilities. 

I also like the integration with the other toolsets, such as Outlook and GitHub. You can do your testing and check your source code within the same tool. That's definitely something really good.

What needs improvement?

The tool was developed for Agile project methodology, but I've noticed that there has also been a try to incorporate what is typically done in MS Project, which is for more sequential Waterfall projects. The problem with that is that it is half-baked for Waterfall projects. If you're going to do it, then either go all the way and allow us to use the tool for both or don't do it at all.

One thing we had to customize ourselves was to create the critical path. You can't do your project dependencies within the tool. We tried using the tool for a Waterfall project, and we had to find a custom approach to do that because. There should be some functionality for the reporting and dependency tracking for the Waterfall projects.

For how long have I used the solution?

I have been working with this solution for two to three years.

What do I think about the stability of the solution?

So far, so good. It has definitely been sized appropriately for our use. We haven't had any issues with it.

What do I think about the scalability of the solution?

We've only been using it for about three years, and so far, it seems to be able to adapt to our growth. We're maturing into it. We're moving in the direction of using it more, and I feel confident that it'll scale appropriately.

We have at least a hundred people using the tool. There are different degrees of people who are using it. Some people are using it in the read mode or view mode to keep themselves informed of where things are. We have some project managers who actually use the tool, and then we have a couple of administrators. I'm one of the administrators for our program. I have a couple of vendor or partner folks who are also administrators. We also have a development team that does some customizations on the dashboard and the Power BI reports that we do. These are pretty much different roles or layers that we have.

We do grant developers access to be able to make their own updates within the tool. Typically, project managers or scrum masters do that, but we also have some team members who are on these projects and have enough understanding of how the tool works and how we're using it. They are able to do their own reporting and their own updates on their statuses.

In terms of plans to increase its usage, we're moving in that direction. Most of our projects are done in Microsoft waterfall project management schedules, but we are being encouraged to move over to more of an Agile approach on our project methodology. Our mandate is that if you're going to do anything Agile, use the DevOps tool.

How are customer service and technical support?

I have not interacted with them. We have a sort of layer for support. I have had to reach out to one of the three resources that we have. He is our true admin at the company who had to reach out to their support, but it has been seldom, at least from my experience.

Which solution did I use previously and why did I switch?

I used Jira while working with a vendor that we had here for one of our projects. They brought that tool from their practice. We were doing that because we had not yet moved to DevOps. After they rolled it out at the organization level, the mandate was to stop using Jira and switch over to Azure DevOps. There are a lot of benefits to Azure DevOps over Jira, but Jira is the one that has a lot of market share on that side.

How was the initial setup?

I wasn't involved in that, but I do know that, just like many tools, there is a learning curve that was associated with that. I have used Jira before, so I had more or less an understanding because it is very similar to Jira, but I know that for other people I work with, it was a completely new concept to use something like this.

For its maintenance, we have a small team. We have about three individuals who do the backend support. So, it is minimal. Obviously, if they have any escalations, then they do go to Microsoft, but we haven't had that happen. It was very minimal. There are plugins that are available to enhance kind of some capabilities of the tool. When we ask for that type of functionality, these three individuals have been able to implement plugins for us.

What other advice do I have?

It is an Agile tool. We were using the tool calling that we were Agile, but we were really doing things in the Waterfall methodology. It was our square peg in the round hole, and that's where I realized that we didn't have the capabilities in DevOps to use it as a Waterfall tool, which makes sense because Agile is a different approach. We've evolved since then, and now, we're doing a bit more Agile when we use the tool. So, a tool is just a tool. There has to be that thinking alignment. Otherwise, it is a square peg in a round hole, and it doesn't quite fit. Your organization and your team have to understand that. Just using the tool doesn't make you agile.

The only problem we had was when we rolled this out, we didn't realize how Waterfall we really were. So, I had to go back and have PMs create additional data elements for us to capture what we really wanted to capture to report in Waterfall. Dependencies weren't tracked, and we had to go back. It almost felt like we had to do rework, and people weren't too happy about that.

I haven't used its mobile device capabilities, but that's definitely something that I would hope to evaluate in the future. 

I would rate Microsoft Azure DevOps an eight out of 10. Overall, I'm pleased with the tool, but there is definitely some room for improvement.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Azure DevOps
December 2025
Learn what your peers think about Microsoft Azure DevOps. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,310 professionals have used our research since 2012.
CIO at a computer software company with 11-50 employees
Real User
Jul 20, 2021
Beneficial reports, highly stable, and excellent technical support
Pros and Cons
  • "The reports have been most valuable. We have created some dashboards allowing us to be able to check our teams, their progress, and mission plans."
  • "Microsoft Azure DevOps could improve by providing better integration with other tools. It is very easy to integrate with Azure, but when you need to integrate with other solutions, such as Amazon Web Services, is difficult."

What is our primary use case?

We are using the tools in this solution mostly for planning our software projects by implementing Scrum. We use repositories, and create timelines for continuous deployments and integrations.

What is most valuable?

The reports have been most valuable. We have created some dashboards allowing us to be able to check our teams, their progress, and mission plans.

What needs improvement?

Microsoft Azure DevOps could improve by providing better integration with other tools. It is very easy to integrate with Azure, but when you need to integrate with other solutions, such as Amazon Web Services, is difficult.

For how long have I used the solution?

I have been using this solution within the past 12 months.

What do I think about the stability of the solution?

Microsoft Azure DevOps is highly stable.

How are customer service and technical support?

The support from Microsoft is great, if we need to solve some problems with Azure they are ready to help us. The support has been excellent.

Which solution did I use previously and why did I switch?

Previously we used Visual Studio but then we changed some of our repositories for our projects to the cloud and now we use Microsoft Azure DevOps.

How was the initial setup?

The solution is easy to install and it took us three months to implement. This includes the support for our teams and for them to come up with their strategy to manage our projects.

What other advice do I have?

My advice to others wanting to implement this solution is they need to think about their inter-process before moving to this kind of solution. In many cases, we start to configure some projects using the tools, but if we do not have our roadmap and do not define our goals, we cannot take full advantage of the tools. There should be a lot of planning before moving to the projects.

I rate Microsoft Azure DevOps a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
CTO at a tech services company with 51-200 employees
Real User
May 24, 2021
We use it for all of our development activities, and it is a complete solution with good reliability and scalability
Pros and Cons
  • "You get a complete solution with Azure DevOps. You can do everything in one place, starting from requirement gathering until you release the product. It is a reliable, scalable, and handy product."
  • "Its testing features are limited and can be improved a little more. They should provide more options from the testing and build perspective. Currently, we have to use a third-party product for testing. It would be great if it has more than one testing tool."
  • "They have brought a lot of new collaboration features in the latest version. We haven't used those features, but they should continue to expand it more on the collaboration front so that two developers can look at the code and work at the same time. It will be helpful for working from home."
  • "Its UI can be easier and more customer-friendly. The UI can be improved from the project management and agile perspective."
  • "Its price can also be reduced. It would be great if they are a little bit more competitive in terms of pricing because many open-source products are currently available in the market."

What is our primary use case?

We are a product company, and we use Azure DevOps for product development. It is our backend platform, and we use it for all of our development activities.

What is most valuable?

You get a complete solution with Azure DevOps. You can do everything in one place, starting from requirement gathering until you release the product. It is a reliable, scalable, and handy product.

What needs improvement?

Its testing features are limited and can be improved a little more. They should provide more options from the testing and build perspective. Currently, we have to use a third-party product for testing. It would be great if it has more than one testing tool. 

They have brought a lot of new collaboration features in the latest version. We haven't used those features, but they should continue to expand it more on the collaboration front so that two developers can look at the code and work at the same time. It will be helpful for working from home.

Its UI can be easier and more customer-friendly. The UI can be improved from the project management and agile perspective.

Its price can also be reduced. It would be great if they are a little bit more competitive in terms of pricing because many open-source products are currently available in the market.

For how long have I used the solution?

I have been using DevOps within the last 12 months.

What do I think about the stability of the solution?

It is definitely a reliable solution. That's why we have been using it for quite some time.

What do I think about the scalability of the solution?

It is scalable. There are no issues in terms of scalability. Currently, we have around 100 users. Its usage will definitely increase because a lot of new projects are coming.

How are customer service and technical support?

When migrating from TFS to Azure DevOps, we didn't get great support and response from Microsoft.

How was the initial setup?

Its initial setup was a little complex for us. We had been using TFS for quite some time, and migration was a bit difficult for us. We didn't get great support and response from Microsoft. We had limited resources in terms of support, and that's why it took us longer to figure out how to migrate from TFS.

What's my experience with pricing, setup cost, and licensing?

It has an annual subscription. It can be cheaper for partners. Many open-source products are available in the market, and it would be great if they can be a little bit more competitive in terms of pricing. A lot of startups are looking for an open-source, free, or cheap solution. If they can accommodate such requirements, it will be good for the product in the long run.

What other advice do I have?

I would rate Microsoft Azure DevOps an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1374663 - PeerSpot reviewer
Application Architect at a manufacturing company with 10,001+ employees
Real User
May 18, 2021
A user-friendly DevOps server with a useful backlog item creation feature
Pros and Cons
  • "It's very user-friendly, and the documentation is good. The most valuable feature is backlog item creation, where we pick features and other things. The burndown chart created for projects to be maintained by the development teams is also useful."
  • "Integration and plugins for other tools could better. Like if you want to integrate the DevOps with other tools that are in the market. This could be for the engineering tools to check code quality, application security tools, and DevOps dashboard tools."

What is our primary use case?

We use Microsoft Azure DevOps to maintain our project. We create a project in a good DevOps, and then we add the backlog items. The product owner adds the backlog items, and then the development team. The repository is also built into that. We have a private Git report for the project. Under reports, we can create a repository for the big projects and maintain the source code. 

Developers can commit and make a full request. For example, configure Jenkins, reconfigure Jenkins with the repository credentials, and then use it for linking. We don't use the pipeline available to us, and we use Jenkins for CSC.

How has it helped my organization?

In our organization, Microsoft Azure DevOps helps senior leadership go in and check the project status and how much effort has been put in by the development team. They can also pick, choose, and add features to be used by the development team. It's like a backlog management tool that helps improve and support projects. 

What is most valuable?

It's very user-friendly, and the documentation is good. The most valuable feature is backlog item creation, where we pick features and other things. The burndown chart created for projects to be maintained by the development teams is also useful. 

What needs improvement?

Integration and plugins for other tools could better. Like if you want to integrate the DevOps with other tools that are in the market. This could be for the engineering tools to check code quality, application security tools, and DevOps dashboard tools. 

They could also make the implementation easier. The test plan also has basic features that are not user-friendly. It should also have integrations with test automation tools. We need a test plan, automation testing, and EA-based testing.

For how long have I used the solution?

We have been using Microsoft Azure DevOps for more than four years.

How are customer service and technical support?

We haven't got any issues with the technical support area.

How was the initial setup?

The initial setup is very straightforward. 

What's my experience with pricing, setup cost, and licensing?

Licensing cost per user is approximately $11 to $15. We have about 400 users, but not all are active. We have around 200 to 300 active users.

What other advice do I have?

I would recommend this solution to new users if it's a simple project. If you want JIRA, you'll need to have JIRA software for backlog management. 

On a scale from one to ten, I would give Microsoft Azure DevOps an eight.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1506549 - PeerSpot reviewer
Director of Strategy at a financial services firm with 1,001-5,000 employees
Real User
May 16, 2021
Easy to use, with good monitoring and tracking
Pros and Cons
  • "I like the tracking and that we can monitor our velocity."
  • "When converting to DevOps, it was difficult to map."

What is our primary use case?

We are an agile shop. We use it to build our sprints and for our user stories. We have everything aligned in epics and we track all of our requirements and our velocity.

What is most valuable?

We are still getting used to it and there is a lot that I haven't looked at yet. For me, at this early stage, the most valuable features are the basic functionality. This includes the ability to build and customize sprints.

I like the tracking and that we can monitor our velocity.

It took a bit longer to figure out, but now that we have, it's easy to use.

What needs improvement?

When converting to DevOps, it was difficult to map.

For how long have I used the solution?

I have been using Microsoft Azure DevOps since October 2020 when we converted from Jira to DevOps.

What do I think about the stability of the solution?

It's stable now that it is up and running. It was a steep learning curve, but not the fault of DevOps. We did not put together adequate training.

What do I think about the scalability of the solution?

Others in the company may have scaled this solution. I have not explored this area yet.

How are customer service and technical support?

I have not contacted technical support.

Which solution did I use previously and why did I switch?

Previously, we were using Jira. Now that DevOps is running, I find that for what I am doing, does the same things as Jira. The main difference is in naming convention and layout.

How was the initial setup?

I wasn't part of the conversion from Jira to DevOps but it was a painful process. We lost data, things didn't map. My Scrum Master who used it was not happy with the process.

What other advice do I have?

I would rate Microsoft Azure DevOps and eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Jeremy Chen - PeerSpot reviewer
Installation Engineer at a construction company with 5,001-10,000 employees
Real User
Top 20
May 7, 2021
Stable, scalable, and good for source code control and task management
Pros and Cons
  • "Most of the features are very valuable for us, especially the source code control and task management."
  • "The main issue that I have is the connection speed. Sometimes, the response is too slow. I am based in Taiwan, and I am not sure if it is because of broadband or something else. Its initial configuration is also a little bit difficult."

What is our primary use case?

We are trying to move our entire DevOps cycle to Azure DevOps. It includes test management, source code control, and some parts of CSED.

It is deployed on the cloud, so we always have its latest version.

What is most valuable?

Most of the features are very valuable for us, especially the source code control and task management.

What needs improvement?

The main issue that I have is the connection speed. Sometimes, the response is too slow. I am based in Taiwan, and I am not sure if it is because of broadband or something else.

Its initial configuration is also a little bit difficult.

For how long have I used the solution?

I have been using this solution for almost one year.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable. Currently, we have around ten users. We hope to increase its usage.

How are customer service and technical support?

I didn't have to get in touch with them. I didn't have any technical issues.

Which solution did I use previously and why did I switch?

We have used Jira and TFS. Microsoft Azure DevOps is very useful in terms of management. We are trained to be the users of the DevOps services, but with Jira and TFS, we also had to manage the server, which we didn't want. We wanted to eliminate this kind of effort and just wanted to publish our own developments without having to manage the server.

How was the initial setup?

It is a cloud solution, so there is no installation. Its initial configuration takes some time and is not very easy. 

What other advice do I have?

I would rate Microsoft Azure DevOps an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Krishnakumar Subramanian - PeerSpot reviewer
Technical Director at a transportation company with 5,001-10,000 employees
Reseller
Top 5
May 3, 2021
Allows us to easily build and deploy applications
Pros and Cons
  • "Overall, so far we have no major issues to report."
  • "I think that the integration is to some extent, immature."

What is our primary use case?

We use this solution for continuous integration. It provides us with strategic analysis. We use it to create and deploy virtual machines. In short, we mainly use it for integration and deployment.

Currently, there are five to ten of us working on conception. Soon, there will be more than 200 of us using this solution. 

What is most valuable?

The most interesting subject for me is the deployment part where you build virtual machines and enable them to learn. That's interesting to me.

What needs improvement?

As I'm in the very early stages of this story, this is a hard question for me to answer. However, I think that the integration is to some extent, immature.

Overall, so far we have no major issues to report. 

For how long have I used the solution?

I have been evaluating this solution for roughly six to eight months. 

How was the initial setup?

The initial setup was quite straightforward.

What's my experience with pricing, setup cost, and licensing?

The licensing costs are reasonable. 

Which other solutions did I evaluate?

We also evaluated GitHub and GitLab. We actually have one deployment that is already ongoing in GitLab. 

Currently, we're evaluating both GitLab and Microsoft. We're trying to get a sense of which one is better for us. 

What other advice do I have?

Overall, I would give this solution a rating of eight out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Azure DevOps Report and get advice and tips from experienced pros sharing their opinions.
Updated: December 2025
Buyer's Guide
Download our free Microsoft Azure DevOps Report and get advice and tips from experienced pros sharing their opinions.