What is our primary use case?
We built a BI system to provide clients with access to the data that we collect. They can access the data report and various reports by using Power BI.
It is built into the Azure cloud. You can't deploy it otherwise.
How has it helped my organization?
We have a product called ED Tracker, and we allow clients to subscribe to this product, and they use it through Power BI. It enables us to offer new services to clients and basically allows them to work on the data or report themselves, rather than sending them data with PowerPoint decks, PDF reports, etc. So, we work with our clients through this platform. They need to have the license. If they want to access the system, we just tell them that they need to get a license. The license is very cheap. It is $10 a month per user. It is not very expensive, and once they have the license, they can access our cloud solution.
What is most valuable?
Its connectivity with other Office applications, mostly with Excel, and the ability to deploy it very easily are the most valuable features. It comes sort of bundled with the cloud, so you don't need to set up a server and a standalone infrastructure. So, getting into the system or building something that you can deploy is very easy and very cheap. With other systems, you need to have a server, and you need to have a license for the server. The initial setup is very costly.
What needs improvement?
It is an evolving solution. So, it still has some rough edges. As compared to Tableau or QlikView, there are some things that you can't do when you want to. For example, giving specific access to some reports for users. You can get it up and running very fast, but some things are a bit trickier, and for some of the things, you need to actually write code.
It is sort of a work in progress. They're catching up on the competition, but it still takes time. Other solutions are more mature, and they have been in the market much longer, but it is catching up. It has come a long way in terms of how it was working two years ago, but there are some things that you still can't do with it. For example, permission management and user access management are still a bit limited. It is basically based on the idea that everybody from the organization can see everything or limit the type of data they can see. If I want you to see only one report and the other guy to see another report, I can't do it. There should be a better way to manage permissions and users. It should also support external users much better.
There should be the ability to export to PowerPoint or PDF. It should be more efficient. It's rather clunky right now. Sometimes, the system is inconsistent in the way it does things.
For how long have I used the solution?
I have been using this solution for two years.
What do I think about the stability of the solution?
It is adequate in terms of speed and stability. It is very stable. Sometimes, it is a bit slow. It can be faster, but you need to subscribe and purchase additional packages or resources, and then it becomes more expensive.
What do I think about the scalability of the solution?
We haven't scaled yet, but you have the ability to have a dedicated server on Azure with CPU. You can increase and have an SQL Server, so you can scale it.
As of now, we have around 10 to 12 users internally and externally. Some are internal, and some are external clients. We do have plans to increase the usage because we're trying to sell and market the product to other clients as well. So, we do have plans to increase the number of users. One of the benefits is that it doesn't matter if we have 10, 20, or 50 users. It doesn't inflict any costs on us because they go directly to the cloud. They don't come to us. It is very indirect, but we do plan to extend the usage of that system. We might also extend it internally.
How are customer service and support?
Their technical support is absolutely magnificent. A week ago, we had an issue related to permissions, and we couldn't find out how to do that. My colleague contacted the support of Power BI. They not only answered us by mail; they also had a half an hour session with us on Teams to better understand what our issues were. They wanted us to send them the files. They reviewed them and told us that there were still some limitations, but they were working on them, and they will let us know.
We were stunned that someone from Microsoft is interested in what we're doing and someone is willing to go online and have a half an hour session with us so that we can explain what we're doing and what is our issue, and they can think about how to resolve it. We're a small client. We're not a big company. So, we were stunned by their support. Their support is amazing.
Which solution did I use previously and why did I switch?
A few years ago, we've tested QlikView and Qlik Sense. Their deployment costs were rather high, so we decided to use Power BI.
How was the initial setup?
It was very easy and straightforward. It was rather quick because you can launch it. It is very easy to publish. They give you direct access to their cloud. For small solutions or datasets like ours, the initial setup was a matter of days. We started with the desktop on-premise, and then we published it to the cloud. It was rather easy. It was a matter of days to a week or two.
What about the implementation team?
We used our own team. Its deployment and maintenance are taken care of by a PM and a colleague of mine. It is very easy. You just press publish, and it's off to the cloud.
What was our ROI?
In terms of ROI, it is a 10 out of 10.
What's my experience with pricing, setup cost, and licensing?
Its price is very low. It is like $10 per user, per month. The clients pay for their own licenses. It is not on us.
There are no costs in addition to the standard licensing fees. That's the beauty. With other systems, you need to spend a couple of thousand dollars just to get started, and then you need to spend $500 per year for the license, which becomes much more costly. You have a system here where for $120 to $140 a year, you can start with two people and start developing and deploying. You can see why the cost difference is huge, especially when you are on a low scale, like us, and you're not building something very huge.
Which other solutions did I evaluate?
We didn't evaluate other options because we have had some past experience with other solutions. We knew that QlikView might be good, but you need to spend a couple of thousand dollars just to get started if you want to do something. We knew the costs, and the entry cost was much higher. So, we decided to go with Power BI. It is also integrated with Office and Excel, so it's very easy to go along and do some of the things that you can do in Excel. It is very easy to transition between them.
What other advice do I have?
If you are looking for a good BI solution for a small business that is very easy to deploy and not costly and that can use the cloud in terms of security, Power BI is probably the best solution in the market.
I would rate it a nine out of 10. There are other solutions that might be better than this, but they're more costly. It is the cheapest BI solution in the market. It is not the best in terms of features, but it is the best in terms of value for money. For the volume of work that we have, there is absolutely no competition.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.