Mobile Connect provides secure and convenient access to digital services leveraging mobile technology for user authentication and identity verification. It builds on existing infrastructure, requiring no additional hardware, making it a seamless integration.
| Product | Mindshare (%) |
|---|---|
| Mobile Connect | 0.2% |
| Okta Platform | 10.3% |
| Microsoft Entra ID | 9.1% |
| Other | 80.4% |
Mobile Connect enables users to authenticate effortlessly across services through a single mobile login, enhancing security without compromising convenience. Its flexibility allows businesses to adopt it across various sectors, ensuring secure user experiences. With a strong focus on identity verification, it reduces the risks associated with online transactions, fostering trust between businesses and consumers.
What features make Mobile Connect valuable?
What benefits should users look for in Mobile Connect?
Mobile Connect is implemented effectively across sectors such as banking, retail, and healthcare, where secure and efficient user management is crucial. In banking, it ensures secure access to accounts, while in retail, it facilitates smooth online shopping experiences. The healthcare industry benefits from secure identity verification, crucial for patient data protection.
Mobile Connect was previously known as Mobile Connect for Amazon Connect.
| Author info | Rating | Review Summary |
|---|---|---|
| Senior Project Manager at a consultancy with 1-10 employees | 5.0 | I've used Mobile Connect for six months and found it helpful for making calls without a desktop and accessing Salesforce via mobile, though call records could be quicker to sync; support from Ruben was especially responsive and reliable. |
| Technical Consultant at a non-tech company with 11-50 employees | 5.0 | I've used Mobile Connect for a month, and it has streamlined our mobile calling process within Salesforce, boosting efficiency. I appreciate the seamless integration, though I wish there were better implementation guides and documentation available. |
| CEO at a insurance company with 11-50 employees | 3.0 | I find this solution effective for answering calls, and it works well for my organization. However, my main concern and the only area for improvement is its consistently high cost, which makes it too expensive. |
| Solutions Architect at a tech vendor with 51-200 employees | 5.0 | This solution allows our remote users to maintain centralized customer service, improving customer contact outside traditional settings with multi-channel and SSO support. Video support is needed. |
The primary use case is that agents can make and receive calls without their desktop on the phone itself and can have access to Salesforce records via the SF One App.
It gives a free hand to agents and saves time for other crucial work.
Calling from the phone and ease of support are valuable features.
Salesforce voice call records are not created instantly in the system. There is a little scope for improvement in that area.
I have used the solution for 0.5 years.
Working and getting advice from the Mobile Connect team and the process around it was spot-on. Ruben Opdenakker particularly was very supportive of our ad hoc requests while we were in our POV stage. He was very prompt, and I recommend Mobile Connect to anyone who's looking to implement a similar use case in their organization.
Our primary use case is enabling mobile workers to make and receive calls directly from the Salesforce mobile app while maintaining full integration with customer records. This allows our field technicians and sales representatives to handle both inbound and outbound calls seamlessly while accessing real-time customer data on their mobile devices.
Mobile Connect has significantly improved our operational efficiency by eliminating the need for workers to switch between multiple applications. The mobile team can now initiate calls directly from Salesforce records, automatically log call activities, and access customer information during conversations.
The click-to-dial from mobile app feature enables instant calling from any Salesforce record, and the automatic call logging feature eliminates manual data entry and ensures complete activity tracking. Additionally, the Amazon contact flows are working properly.
My only comment is that I would like more comprehensive documentation regarding the implementation process. While the product itself functions well, more detailed implementation guides, best practices, and step-by-step configuration instructions would be valuable for organizations deploying Mobile Connect for the first time.
I have been using the solution for 1 month.
I use this solution to answer calls.
This solution works well for us, but it is too expensive.
The most valuable feature of this solution is its ability to answer calls.
The only area for improvement is its high cost.
I utilized the free trial.
The solution is too expensive.
The solution works well, but it is too expensive.
I use the solution for allowing remote users to maintain centralized customer service contact.
Customers are able to contact agents even when they are not available in the traditional contact center setting.
The support of multiple channels means that we are not just limited to voice. The solution also supports SSO.
There is room for improvement in video support.
I have used the solution for one year.
I did not use any previous product.
I find the pricing fair for the quality of the app and its features.
I did not consider any alternate solutions.
None.
