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MuleSoft API Manager pros and cons

Vendor: Salesforce
4.1 out of 5

Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

API development and management are highly valuable features, offering robust platform capabilities.
Users value the scalability and extensibility of the offering, which allows both cloud and on-premises integration.
MuleSoft Anypoint API Manager provides seamless integration and connector availability to connect multiple applications easily.
Security features and policy enforcement capabilities, such as rate limiting and client enforcement, enhance API security.
The platform significantly accelerates market access by streamlining processes like onboarding and policy maintenance.

CONS

MuleSoft's customer support service needs improvement.
Documentation should better explain features.
Pricing is considered expensive and should be adjusted.
Initial setup is considered very complex.
There needs to be more automation in operations.
 

MuleSoft API Manager Pros review quotes

MA
Senior Architect at a consultancy with 1,001-5,000 employees
Dec 10, 2019
The ESB, the enterprise service bus is what we primarily use. In addition to that, the API management. These are the two tools which we have been using extensively. The enterprise platform.
it_user1173171 - PeerSpot reviewer
IT Consultant at a computer software company with 1,001-5,000 employees
Jan 12, 2020
The most valuable feature is the ability to investigate APIs.
SD
Vice President at Redington Middle East
Jan 30, 2020
Whenever there was an issue, the support was excellent.
Learn what your peers think about MuleSoft API Manager. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,768 professionals have used our research since 2012.
reviewer1313436 - PeerSpot reviewer
Enterprise Integration Consultant at a computer software company with 1,001-5,000 employees
Mar 25, 2020
One of the more valuable features is the stability of the platform.
it_user956706 - PeerSpot reviewer
Lead Architect at a financial services firm with 10,001+ employees
Mar 25, 2020
The most valuable features are API development and API management.
reviewer1315965 - PeerSpot reviewer
CEO & Co-Founder at a computer retailer with 11-50 employees
Mar 30, 2020
The documentation is great; it is always up to date and well-presented.
it_user956706 - PeerSpot reviewer
Lead Architect at a financial services firm with 10,001+ employees
Apr 26, 2020
The most important features are the API management and API development.
reviewer1365255 - PeerSpot reviewer
Network Management Systems Manager at a comms service provider with 5,001-10,000 employees
Jul 28, 2020
The developer portal is easy to integrate. It is easy to use, easy to integrate, and I like the developer portal.
reviewer1438962 - PeerSpot reviewer
Principal Consultant at a tech services company with 51-200 employees
Dec 23, 2020
The most valuable feature is the scalability.
TA
Technical Lead - Integration/Middleware at a financial services firm with 10,001+ employees
Mar 2, 2021
The solution has been very stable.
 

MuleSoft API Manager Cons review quotes

MA
Senior Architect at a consultancy with 1,001-5,000 employees
Dec 10, 2019
Rather than focusing on numbers, they should focus more on the customer support service.
it_user1173171 - PeerSpot reviewer
IT Consultant at a computer software company with 1,001-5,000 employees
Jan 12, 2020
Better documentation to help explain each of the features would be really helpful.
SD
Vice President at Redington Middle East
Jan 30, 2020
The pricing is quite expensive. It should be adjusted to make it more affordable for users.
Learn what your peers think about MuleSoft API Manager. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,768 professionals have used our research since 2012.
reviewer1313436 - PeerSpot reviewer
Enterprise Integration Consultant at a computer software company with 1,001-5,000 employees
Mar 25, 2020
Not many stand-out features.
it_user956706 - PeerSpot reviewer
Lead Architect at a financial services firm with 10,001+ employees
Mar 25, 2020
The most important thing that should be improved is that it is too heavy.
reviewer1315965 - PeerSpot reviewer
CEO & Co-Founder at a computer retailer with 11-50 employees
Mar 30, 2020
The initial setup is very complex.
it_user956706 - PeerSpot reviewer
Lead Architect at a financial services firm with 10,001+ employees
Apr 26, 2020
The API gateway and API runtime are too heavy, which means that it is not suitable for microservices.
reviewer1365255 - PeerSpot reviewer
Network Management Systems Manager at a comms service provider with 5,001-10,000 employees
Jul 28, 2020
I would like to see more automation. Operations are done manually. It should also automate in the operation.
reviewer1438962 - PeerSpot reviewer
Principal Consultant at a tech services company with 51-200 employees
Dec 23, 2020
With respect to the live help, I have language issues because I can't understand some of the things that I hear.
TA
Technical Lead - Integration/Middleware at a financial services firm with 10,001+ employees
Mar 2, 2021
Their analytics needs a lot of improvement. It's really lacking right now.