I am using NetApp FAS Series for file backups.
Senior Systems Analyst - Infrastructure at Workers' Comp
Scalable and reliable, but support could improve
Pros and Cons
- "The solution is stable."
- "We're supposed to have used NetApp FAS Series for replication, but then one of the nodes failed, and then it's taken us some time to bring it up."
What is our primary use case?
What needs improvement?
We're supposed to have used NetApp FAS Series for replication, but then one of the nodes failed, and then it's taken us some time to bring it up.
The management console and disc partitioning could improve.
For how long have I used the solution?
I have used NetApp FAS Series within the past 12 months.
What do I think about the stability of the solution?
The solution is stable.
I would rate the stability of the NetApp FAS Series an eight out of ten.
Buyer's Guide
NetApp FAS Series
December 2024
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What do I think about the scalability of the solution?
The solution is scalable. We have not done much scaling but we know it can.
How are customer service and support?
The support for NetApp FAS Series has not been great.
How was the initial setup?
The whole installation wasn't done right from the start. I think that's where the problem started.
What's my experience with pricing, setup cost, and licensing?
We are on a perpetual license.
What other advice do I have?
I would recommend
I rate NetApp FAS Series a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Double-parity RAID guarantees that our data stays intact
Pros and Cons
- "One of the most valuable features offered is double-parity RAID, which guarantees that your data will stay intact. We're also able to provision storage and monitor which ones are really consuming storage."
- "It lacks automatic tiering, When you use data, some of it goes cold. It is not hot data, so the system should automatically move that data to the SATA, while the hot data is kept on tier-one, the SaaS or SSD drives."
What is our primary use case?
The primary use case is for regular databases and file systems. So far it has been good. The performance is solid, it's robust, availability is solid.
How has it helped my organization?
We're able to keep data for a longer time because we are able to manage it well using the features that NetApp provides. It has also helped us to quickly deploy our test environment and finish all of our testing before we deploy on the customer side or the customer systems. It has really helped in our operations and our productivity.
What is most valuable?
One of the most valuable features offered is double-parity RAID, which guarantees that your data will stay intact. You can experience two disk failures and still be up. Another feature is the deduplication. It saves a lot of space. We're also able to provision storage and monitor which ones are really consuming storage.
What needs improvement?
I want to see the system automatically tier; we call it auto-tiering. When you use data, some of it goes cold. It is not hot data, so the system should automatically move that data to the SATA, while the hot data is kept on tier-one, the SaaS or SSD drives.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
The stability is solid. You can go over 3,000 days without a reboot or any downtime. It's so stable.
What do I think about the scalability of the solution?
The scalability is also good. You can scale on the fly, just connect the cables. If you're adding a controller or you're adding big shelves, it's easy to move. It's excellent.
How are customer service and technical support?
I'll give technical support a "good" rating because sometimes it's slow in getting people to respond, other times it's okay.
Which solution did I use previously and why did I switch?
When I arrived at the company they were using NetApp, and we are still using NetApp.
When selecting a vendor, I first look at how robust the solution is that they're proposing, and how available they are to answer calls if there are any issues. This is very critical. The robustness of the solution and the availability of the vendor to attend to queries are important components of my selection criteria. After-sales support is also very key.
How was the initial setup?
The initial configuration is very straightforward. You just cable up your system, power up, connect your power cables, connect to the console, boot up the system, do your system configuration, IP configuration, and all the other configurations, and the system is up and good to run.
What other advice do I have?
If I were to advise someone researching NetApp FAS Storage or a similar solution, I would want to understand what they really want. I would advise them to go with NetApp because it's unified storage. It supports both NAS and SAN environments, so whether you're doing block storage or you're doing file storage, it is a good solution. Also, the operating system that it runs is called Data ONTAP, and is cloud-ready, so in the future the file storage that you have can be deployed to the cloud.
I rate this solution a 9.9 out of 10 because it's never failed me so I'm very comfortable with it.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
NetApp FAS Series
December 2024
Learn what your peers think about NetApp FAS Series. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
Berater with 11-50 employees
Provides ease of use and robust Snapshot functionality, but pricing is relatively high
Pros and Cons
- "End-users like that they can rely on the Snapshot technology so they can do their restores themselves."
- "Most valuable features are its ease of use, robust Snapshot functionality, and that you can use it in two datacenters with SnapMirror-ing."
- "It has a very good implementation of the Active Directory services, so implementation into a Windows network is easy."
What is our primary use case?
It is used as filer, for centralized file sharing. You use it, for example, for network drives from your Windows file.
Performance is very good. It's reasonably fast, probably not the fastest.
How has it helped my organization?
What the customers, the end-users, like is they can rely on the Snapshot technology so they can do their restores themselves.
What is most valuable?
- Ease of use
- Robust Snapshot functionality
- You can use it in two datacenters with SnapMirror-ing.
It has a very good implementation of the Active Directory services, so implementation into a Windows network is easy.
What needs improvement?
One thing that was missing for quite some time was the support for flash, of solid state disks, that has now improved. Another issue is the price which, compared to competitors, is quite high. The reason for switching to a different manufacturer is mostly because of the high price that NetApp has for the product.
What do I think about the stability of the solution?
The stability is good.
What do I think about the scalability of the solution?
For the use cases I have had so far, scalability has been sufficient. But I don't know where the limits are. If you go into hundreds of millions of objects, you will probably see limits. Also, performance-wise, it's probably not the fastest solution on the market.
How are customer service and technical support?
For the simple NetApp filer solution, we didn't have to use support. But for more complicated setups, MetroCluster for example, we had to call support.
I would rate technical support at eight out of 10. Support is responsive, and we could then solve our issues. It took some time. It's not the perfect support that you would get with, say, Pure or Nimble, where they collect telemetry data - they always know what's going on with the system. I think with NetApp that's not possible.
Which solution did I use previously and why did I switch?
Reasons for choosing NetApp include that it's probably the most solid, robust, and easy-to-implement solution.
Which other solutions did I evaluate?
For file servers, one alternative is Microsoft using standard Microsoft Windows Servers. Another solution is Huawei OceanStor; with the latest, version 5, they support mouse functionality.
What other advice do I have?
My most important criteria when selecting a vendor are to see that it has good market share already established, or that it has a robust roadmap with interesting products in the future, or that I have had a solid feeling with different products from same manufacturer.
If I were only rating the NetApp solution without considering the price, I would probably give it nine or 10 out of 10. If the rating includes the price, it's more like a seven.
If you're aiming for the easiest solution which will work, more or less, out-of-the-box and has lots of features, I would definitely recommend NetApp. If you're also bound by budget restraints, you should probably look at other vendors.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Storage Engineer with 1,001-5,000 employees
It behaves predictably during failure, but it needs better built-in monitoring as Insight is too expensive.
Valuable Features
It’s a decently mature product that has a lot of documentation and standards and is something to be relied on.
Improvements to My Organization
Predictable behavior during failure. In terms of performance, if you have two machines, you know they’re going to perform the same.
Room for Improvement
It needs better built-in monitoring. We can’t afford Insight, and v6.2 seems like it's a purposefully inferior product to make people buy Insight, which is way too expensive.
Stability Issues
It's not on Cisco’s stability level, but it’s a 96/100.
Scalability Issues
It’s scalable, but it could be easier. Just adding shelves might require additional cards and cabling, which can be difficult.
Customer Service and Technical Support
I’m happy with the support, as they’ve been able to solve whatever I throw at them.
Initial Setup
It’s complex as there’s a lot of variables involved. Not for the weak-hearted, if you haven’t done it before.
Other Advice
It loses points because of failures.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Systems Administor at a tech vendor with 501-1,000 employees
We are able to increase performance by adding more heads to a cluster, but the free performance monitor doesn’t provide enough information.
Valuable Features
Management, for a person who’s not a storage administrator In a couple of weeks, you can get the basics of createing virtual storage, and carving out chairs and LUNS.
Improvements to My Organization
Doing more with less. I can do multiple protocols, storage efficiency, data protection tool, everything is in one solution/ecosystems. There aren't many vendors who can provide that without adding third party software and apps.
Room for Improvement
Our major issue with FAS was not having one pane of glass with all products attached to it. Other major issue is the free performance monitor doesn’t provide enough information. They want you to buy Insight, which is very expensive.
Stability Issues
It's rock solid.
Scalability Issues
I love cluster ONTAP. Being able to scale out and being able to increase performance by adding more heads to a cluster and being able to do hybrid with regular storage on same platform is huge. You can move out easily too, they provide you the tools to do that, adding a lot of value.
Customer Service and Technical Support
Great, I cannot complain. They’re there with you until problem resolved.
Initial Setup
It's straightforward setup. Depending on how you deploy, full SAN is complex, with NAS not so complex. You have to follow best practices when building out infrastructure. So, it’s not so different than deploying it with other vendors.
Other Advice
With storage, what works for me won’t necessarily work for you. Call your NetApp rep and tell him you want to test the solution. Get it on the floor and beat the hell out of it. Do a very thorough Proof of Concept.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Service manager at VST ECS
It can be used both SAN and NAS at the same time, is stable and scalable
Pros and Cons
- "Can use both SAN and NAS at the same time."
- "For long term partnership in Myanmar, the local warehouse should be built in Myanmar that's something I'd like to see. We have some issues with supply so there is sometimes a delay in getting the hardware."
What is our primary use case?
Our company is based in Myanmar. I'm formerly a system engineer and we are a NetApp service provider company as well.
What is most valuable?
This is a good product. I like that the NetApp FAS Series can use both SAN and NAS at the same time, and that's what most customers are looking for. Especially, the features like Metro Cluster and Snap mirror are also really good.
What needs improvement?
For long term partnership in Myanmar, The local warehouse should be built in Myanmar that's something I'd like to see. We have some issues with supply so there is sometimes a delay in getting the hardware.
For how long have I used the solution?
I've been using this solution for over three years.
What do I think about the stability of the solution?
The product is stable.
What do I think about the scalability of the solution?
The product is scalable.
How are customer service and support?
We have good support.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is relatively easy but we have a lot of experience with it.
What's my experience with pricing, setup cost, and licensing?
Licensing costs are reasonable for our customers. We're generally dealing with enterprise-size organizations - mainly the banking and government sectors.
What other advice do I have?
I rate the solution eight out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer:
Co-founder at Forest Technology
Easy monitoring, very stable, and easily scalable
Pros and Cons
- "You can use different protocols at the same time. Monitoring is also very easy in NetApp FAS Series. There is a free tool for monitoring."
- "Its licensing cost can be improved."
What is most valuable?
You can use different protocols at the same time. Monitoring is also very easy in NetApp FAS Series. There is a free tool for monitoring.
What needs improvement?
Its licensing cost can be improved.
What do I think about the stability of the solution?
It is very stable. We have a lot of customers in Turkey, and we haven't got any major issues or complaints from our customers.
What do I think about the scalability of the solution?
It is easily scalable. You can easily scale up and use old and new products together. NetApp products are very scalable.
How are customer service and technical support?
Their technical support is very good. They work very tightly with us.
How was the initial setup?
The initial setup is very easy. It can be set up in five to ten minutes. We have a lot of technical knowledge of this product.
What's my experience with pricing, setup cost, and licensing?
It is expensive.
What other advice do I have?
I would recommend this solution. I would rate NetApp FAS Series a ten out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Chief Evangelist & CEO at Evantage IT Consulting Services Pvt Ltd
Lesser resources needed for snapshot and recovery
What is our primary use case?
Used SnapMirror for replication and DR. It's a good case for a storage-based DR. Good results on RPO and RTO.
How has it helped my organization?
- Efficient usage
- Good pricing
- Good solution architects and deployment guys are available
- Licensing is easy.
What is most valuable?
- Lesser resources needed for snapshot and recovery
- Easy to manage
- Recovery process is easy
- Integration with other tools is available.
What needs improvement?
- Integration with most of the third-party BR tools
- A clear roadmap for next releases should be available.
For how long have I used the solution?
Three to five years.
Disclosure: My company has a business relationship with this vendor other than being a customer: Business Partner
Buyer's Guide
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Updated: December 2024
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