Our company is based in Myanmar. I'm formerly a system engineer and we are a NetApp service provider company as well.
Service manager at VST ECS
It can be used both SAN and NAS at the same time, is stable and scalable
Pros and Cons
- "Can use both SAN and NAS at the same time."
- "For long term partnership in Myanmar, the local warehouse should be built in Myanmar that's something I'd like to see. We have some issues with supply so there is sometimes a delay in getting the hardware."
What is our primary use case?
What is most valuable?
This is a good product. I like that the NetApp FAS Series can use both SAN and NAS at the same time, and that's what most customers are looking for. Especially, the features like Metro Cluster and Snap mirror are also really good.
What needs improvement?
For long term partnership in Myanmar, The local warehouse should be built in Myanmar that's something I'd like to see. We have some issues with supply so there is sometimes a delay in getting the hardware.
For how long have I used the solution?
I've been using this solution for over three years.
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What do I think about the stability of the solution?
The product is stable.
What do I think about the scalability of the solution?
The product is scalable.
How are customer service and support?
We have good support.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is relatively easy but we have a lot of experience with it.
What's my experience with pricing, setup cost, and licensing?
Licensing costs are reasonable for our customers. We're generally dealing with enterprise-size organizations - mainly the banking and government sectors.
What other advice do I have?
I rate the solution eight out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer:
Co-founder at Forest Technology
Easy monitoring, very stable, and easily scalable
Pros and Cons
- "You can use different protocols at the same time. Monitoring is also very easy in NetApp FAS Series. There is a free tool for monitoring."
- "Its licensing cost can be improved."
What is most valuable?
You can use different protocols at the same time. Monitoring is also very easy in NetApp FAS Series. There is a free tool for monitoring.
What needs improvement?
Its licensing cost can be improved.
What do I think about the stability of the solution?
It is very stable. We have a lot of customers in Turkey, and we haven't got any major issues or complaints from our customers.
What do I think about the scalability of the solution?
It is easily scalable. You can easily scale up and use old and new products together. NetApp products are very scalable.
How are customer service and technical support?
Their technical support is very good. They work very tightly with us.
How was the initial setup?
The initial setup is very easy. It can be set up in five to ten minutes. We have a lot of technical knowledge of this product.
What's my experience with pricing, setup cost, and licensing?
It is expensive.
What other advice do I have?
I would recommend this solution. I would rate NetApp FAS Series a ten out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Buyer's Guide
NetApp FAS Series
November 2024
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Chief Evangelist & CEO at Evantage IT Consulting Services Pvt Ltd
Lesser resources needed for snapshot and recovery
What is our primary use case?
Used SnapMirror for replication and DR. It's a good case for a storage-based DR. Good results on RPO and RTO.
How has it helped my organization?
- Efficient usage
- Good pricing
- Good solution architects and deployment guys are available
- Licensing is easy.
What is most valuable?
- Lesser resources needed for snapshot and recovery
- Easy to manage
- Recovery process is easy
- Integration with other tools is available.
What needs improvement?
- Integration with most of the third-party BR tools
- A clear roadmap for next releases should be available.
For how long have I used the solution?
Three to five years.
Disclosure: My company has a business relationship with this vendor other than being a customer: Business Partner
Senior Network Administrator at a financial services firm with 1,001-5,000 employees
The scalability is good, but it's too expensive
Pros and Cons
- "It is good to have a unified storage where you can have block and file level protocols."
- "The only downside is in ease in management; it is not easy to use."
- "It's not a cheap system. It is very expensive. The pricing has been ridiculous every time that we had to renew the support."
What is our primary use case?
The product has been pretty stable. Though we have had a few issues, not on the ones that we are going to replace, but on a couple of other ones. On the ones that we are going to replace, we usually use them for file storage and Exchange. The others are mainly used for interface and iSCSI.
How has it helped my organization?
It has been a pretty stable environment, but over time our requirements have changed. Therefore, I don't think it's an issue with the system. We have put a lot of load on a lot more than what it can handle. So, it has taken a performance hit. I wouldn't put it down to there being an issue with NetApp. It's simply because it has more load on it than it can handle, so it has taken a performance hit.
The only downside is in ease in management; it is not easy to use.
What is most valuable?
It is good to have a unified storage where you can have block and file level protocols. It has been pretty stable, but the capacity requirements have changed overtime. Our utilization has been very high, so the performance has taken a hit, which is why we are replacing it.
What needs improvement?
- Ease of management needs to be improved.
- The power consumption for the FAS is a lot more compared to the new SSD arrays.
Going forward, I don't want to be using the FAS again. I want to be using AFFs more.
For how long have I used the solution?
Three to five years.
What do I think about the stability of the solution?
It has been pretty stable. It has been pretty good, and when we have issues, the support has been great as well.
I am pretty happy with the system, and the performance issues that we are experiencing have nothing to do with the NetApp system. It's simply because it has more load than it can handle.
What do I think about the scalability of the solution?
The scalability is pretty good, but it's too expensive.
How are customer service and technical support?
Technical support is cooperative and good.
Which solution did I use previously and why did I switch?
We were previously using an old IBM SAN. We switched because we wanted to moved to a unified system.
How was the initial setup?
We had a reseller set it up for us, simply because it was a little too complicated.
What's my experience with pricing, setup cost, and licensing?
It's not a cheap system. It is very expensive. The pricing has been ridiculous every time that we had to renew the support. Initially, we have a three-year support contract when we bought the system, but the subsequent renewal of maintenance was ridiculous. This is why we have not been too keen on NetApp.
What other advice do I have?
I wouldn't recommend NetApp FAS. I don't understand why anyone would go for NetApp FAS when you can get the NetApp AFF, which is an SSD array, for almost a similar price or probably even cheaper.
Most important criteria when selecting a vendor:
- Cost effective solution
- Performance
- Reliability
- A good roadmap.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Systems Technician at a tech services company with 51-200 employees
It made the workload we needed possible because of its flash cache and we can perform LIF migrations with clustered Data ONTAP.
Valuable Features
The most valuable feature for us is the ability to perform LIF migrations with clustered Data ONTAP.
Improvements to My Organization
It made the workload we needed possible because of its flash cache.
Room for Improvement
It would be nice to be able to mix flash cache with other technologies.
Use of Solution
We've been using it for one month.
Stability Issues
It's very stable.
Scalability Issues
It scales for the kind of customers that we have.
Customer Service and Technical Support
We'd like to get more access to level-two engineers. Sometimes its been a difficult time explaining the problem to level-one people. This process is a little bit time consuming.
Initial Setup
The initial setup was straightforward.
Implementation Team
We did implemented it ourselves.
Other Solutions Considered
When we deployed flash cache, there was no alternative for it. It was the only available cacheing solution.
Other Advice
Flash cache is a great product. If it matches with the workloads, you should consider it.
Disclosure: My company has a business relationship with this vendor other than being a customer: We are partners.
System Engineer at a legal firm with 501-1,000 employees
It gives us continuous uptime and we can failover when needed, although sometimes there are bugs with firmware upgrades.
Valuable Features
- Uptime
- Performance
- High Availability
- Disaster Recovery
- NetApp as a company is doing well
Improvements to My Organization
- We can failover when needed.
- In my organization, a law firm, brand recognition is important, and NetApp provides that.
- It gives us continuous uptime.
Room for Improvement
Sometimes there are bugs with firmware upgrades.
Deployment Issues
Not with deployment, but, again, there are sometimes bugs when we perform upgrades.
Stability Issues
It just works, and when some drives go into failure status, it’s just a prediction of drive failure, letting us know when to get the drives replaced.
Scalability Issues
It scales pretty well, and the limit is how much you want to spend on blades, shelves, controllers, etc.
Customer Service and Technical Support
It's pretty good, they're very knowledgable. With other vendors who outsource support, there's difficulty getting knowledgable first-tier support, but with NetApp, that’s different.
Initial Setup
We had help in the installation, which made it straightforward. It was also complex because lots of planning was involved.
Other Advice
It loses points in upgrades from one version to another is not as smooth as it should be. Also, understand your requirements and see how it fits in.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
System Engineer at Symbol Technologies PLC
Easy to manage as a unified storage for diverse workloads
Pros and Cons
- "This solution provides us with easy management and great vendor support."
- "Dedicated storage efficiency accelerators could improve the overall performance of the system."
What is our primary use case?
We use this solution as general unified SAN storage for different workloads.
How has it helped my organization?
This solution provides us with easy management and great vendor support.
What is most valuable?
The most valuable feature is that this acts as unified storage, both SAN and NAS, for all types of workloads.
What needs improvement?
Dedicated storage efficiency accelerators could improve the overall performance of the system.
For how long have I used the solution?
Four years.
Disclosure: My company has a business relationship with this vendor other than being a customer: System Integrator
IT Infrastructure Architect at a energy/utilities company with 1,001-5,000 employees
We're able to scale out with cDOT, although, depending on the use case, it needs a service catalogue you can walk through without having to use SE.
Valuable Features
- High Availability
- Reliability
Improvements to My Organization
- Reliability
- Performance level
- Great history with it, and over the last two and a half years, it's been etter than others
Room for Improvement
Depending on the use case, it needs a service catalogue you can walk through without having to use SE.
Stability Issues
It's been great, and there's been no issues.
Scalability Issues
With cDOT, it's very easy to scale out, and that's the reason we went with it in the first place.
Customer Service and Technical Support
It's been great, and any issues have been taken care of right away.
Initial Setup
It was very straightforward and easy.
Other Advice
Pick your partner wisely, as they have a lot in your success. Go with someone with a history in FAS. Also, go with vendor that buys reference architecture and follows the methodology.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: November 2024
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