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reviewer2283744 - PeerSpot reviewer
IT Specialist at a tech services company with 201-500 employees
Real User
Top 20
Fast to implement and has good pricing but lacks documentation
Pros and Cons
  • "The monitoring system is very good."
  • "There is a lack of documentation and many problems with the plugins."

What is our primary use case?

We use the on-demand version. We use the solution for monitoring and connection to the customer's server for Windows and Linux.

How has it helped my organization?

It's easier to connect to the server and it makes it more secure. We've seen about a 40% improvement in that regard.

What is most valuable?

The monitoring system is very good.

It has a very nice user interface.

The product is very fast to implement.

We use the solution's transparent mode for privileged sessions.

What needs improvement?

There is a lack of documentation and many problems with the plugins.

I did run into problems with transparent mode for privileged sessions. We didn't connect correctly to the server. It was an issue we had with the customer's server, not the product itself.

The security of the connection could be improved. 

Buyer's Guide
One Identity Safeguard
April 2025
Learn what your peers think about One Identity Safeguard. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
849,190 professionals have used our research since 2012.

For how long have I used the solution?

I've been using the solution for one year. 

What do I think about the stability of the solution?

It's not completely stable. Sometimes the newest version does not support an older version.

What do I think about the scalability of the solution?

The solution is not so scalable. 

Mabe 20 or so users are leveraging it in our organization. They are admins. 

How are customer service and support?

We use regular support. The response times are too long. Sometimes it could take days. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I previously used CyberArk. I changed companies, and now I work with this product. I find Safeguard to be easier to implement, however, it does lack documentation.

How was the initial setup?

It is fast to implement. 

While the process is not technically complex, there was a lack of documentation and we had to figure out how to do it ourselves. The deployment took three weeks. We had two people working on the process.

What was our ROI?

We have yet to witness an ROI.

What's my experience with pricing, setup cost, and licensing?

The solution is offered at a good price. We pay a monthly fee. I'm not sure of the exact cost we pay.

What other advice do I have?

I'm a product partner. 

We are using the latest version of the solution. 

I have yet to use the cloud assistant feature, so I can't say much about that aspect of the solution. We also do not use the solution's secure remote access feature for privileged users. We don't have it integrated with DevOps or RPA.

While basic knowledge is important, there isn't much training required to start using the solution. 

I'd rate the solution six out of ten.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
it_user1216335 - PeerSpot reviewer
Security Business Consultant at a tech services company with 201-500 employees
Real User
Defines and updates processes and procedures into the security framework of a company
Pros and Cons
  • "Safeguard can define and update processes and procedures into the security framework of a company, including mobile. It allows us to change the policies and configurations on a mass scale in regards to security."
  • "I just received a question from a customer in regards to a connection with Oracle OID. I tried to integrate Safeguard with the Oracle YAML as well as something else to manage the groups and users from a different system, like AD or LDAP. This one feature could be better. At this moment, the platform system can only use the integration with LDAP or AD. The software for research and development to create a connector to a YAML platform can be very complicated."

What is our primary use case?

We primarily use the solution to manage passwords and use for the RDP access. 

Our infrastructure is three SPPs and two SPSs. This is across 1,000 users and approximately 500 targets. 

How has it helped my organization?

Safeguard can define and update processes and procedures into the security framework of a company, including mobile. It allows us to change the policies and configurations on a mass scale in regards to security.

What is most valuable?

The most interesting thing about this product is it is very easy to implement and configure as well as its usability. Also, for the final user, the work experience doesn't change when using the SPS for the Linux administrator, which is fantastic. You change only a little bit of the connection. Everything else is really easy.

What needs improvement?

I just received a question from a customer in regards to a connection with Oracle OID. I tried to integrate Safeguard with the Oracle YAML as well as something else to manage the groups and users from a different system, like AD or LDAP. This one feature could be better. At this moment, the platform system can only use the integration with LDAP or AD. The software for research and development to create a connector to a YAML platform can be very complicated.

For how long have I used the solution?

I started using it two years ago.

What do I think about the stability of the solution?

It is a very stable system. There are no problems when using the platform.

What do I think about the scalability of the solution?

The scalability is fantastic. It is very easy to connect and use the solution, if you need it.

How are customer service and technical support?

There are two different supports: one for SPS and another for SPP. The technical preparation of the support is very high. They have very quickly given me the solution for a couple of issues that I have seen.

Which solution did I use previously and why did I switch?

We switched from CyberArk to Safeguard. In order to manage CyberArk, it is a very big effort. The platform is very complex. The management system of Safeguard is very easy. Also, the configuration for the targeted user is easier in Safeguard rather than CyberArk. Lastly, the cost of CyberArk's licensing is very expensive.

How was the initial setup?

We try to understand what the customer needs in order to fit the solution for what they want, then we plan all the activities based on that.

What about the implementation team?

We can deploy the system in a couple of days, then the system is up and running. The next step is importing the whole system. The time frame of this depends on many targets the customer has, but it doesn't take too long.

What was our ROI?

I work at a system integrator, designing and implementing the solution for our customers. I think our customers see a return of the investment using this solution.

What's my experience with pricing, setup cost, and licensing?

Safeguard is cheaper than CyberArk.

What other advice do I have?

It is a good solution. There is no limit to its usage in a company, e.g., IT or financial.

Check the basic rules in the documentation because the solution is easy to use.

I would rate the solution as 10 out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: System Integrator
PeerSpot user
Buyer's Guide
One Identity Safeguard
April 2025
Learn what your peers think about One Identity Safeguard. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
849,190 professionals have used our research since 2012.
IdmArchi90fa - PeerSpot reviewer
IDM Architect at a tech company with 10,001+ employees
Real User
Extensible authentication framework enables use-case-dependent MFA
Pros and Cons
  • "The extensible framework for authentication is one of the most valuable features. We use an MFA plug-in and a lot of different factors, depending on what the business use-cases are. And of course, the auditing functionality is also valuable."
  • "Even though we have two nodes, there's no way to do an upgrade without taking everything completely offline. It would be nice if they could improve that."

What is our primary use case?

We use Safeguard for privileged sessions. It's primarily used as a solution for accessing our production environments.

How has it helped my organization?

We were able to take an environment where we had several hosts managed by different people and consolidate that into a single, centrally managed solution.

What is most valuable?

The extensible framework for authentication is one of the most valuable features. We use an MFA plug-in and a lot of different factors, depending on what the business use-cases are. And of course, the auditing functionality is also valuable.

We have also found the solution to be extensible through cloud-delivered services. It's worked out well. The SPS instances we use are located on-premise, but we can still utilize them to access resources in the cloud. That's not a problem. We haven't deployed any SPS itself in the cloud, but it works fine for our cloud environments.

What needs improvement?

Feature-wise, right now, it has most of the features that we're looking for. It could improve a bit on the management side of things. One example would be when doing an upgrade. We have a highly-available appliance spare, and even though we have two nodes, there's no way to do an upgrade without taking everything completely offline. It would be nice if they could improve that.

What do I think about the stability of the solution?

The product has generally been stable. We have had some issues, mainly due to the types of traffic. Our end-users are doing different things through SSH tunnels that were not expected on the appliance. We've been working with support to resolve that.

What do I think about the scalability of the solution?

The product is scalable.

How are customer service and technical support?

Tech support has been great. They've been responsive and knowledgeable, so we've been happy with them.

How was the initial setup?

It took us about three or four weeks for the initial setup and deploy. Part of that was developing a plug-in for the multi-factor authentication. We were able to do it in a way that wasn't disruptive, with our current infrastructure. At their discretion, the end-users were allowed to move over, one-by-one. After we deployed it, it took about two months for all of the users to actually migrate over to using it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user598935 - PeerSpot reviewer
Chief Technology Officer & Solution Architect at a tech services company with 51-200 employees
Real User
I like the support for many protocols, full OCR indexing and non-agent approach.

What is most valuable?

  • Fully transparent for users.
  • Supports many protocols.
  • Full OCR indexing: You can find anything that happened in sessions, including commands, programs opened, etc. Without OCR, you would only be able to find who did which sessions, but not the content of the sessions or what admins have been doing.
  • Non-agent approach: A very important feature that is able to monitor access to devices which are not computers, such as switches, firewalls, or any device which uses SSH, TELNET, HTTPS. You are able to monitor access to the Internet by web browser, because SCB can work as a HTTP/S proxy.

How has it helped my organization?

Our customers use it to provide full privileged-access monitoring for external users/administrators, so they are fully compliant and still have easy access to external user’s activity.

What needs improvement?

VMware PCoIP protocol support: Many customers are switching from normal computers/environment to VDI infrastructure and some of them are switching to VMware Horizon that uses PCoIP protocol, which is not supported right now.

Central management for more SCB boxes: If you have many boxes in a customer infrastructure (right now we have one customer of this kind in POC and they will need eight boxes) with the same configuration/purpose, you have to do everything 8x. I know this feature is on the roadmap, but nobody knows when it will be available.

For how long have I used the solution?

I’ve been using Balabit for six years.

What do I think about the stability of the solution?

We have not had stability issues.

What do I think about the scalability of the solution?

We have not had scalability issues.

How are customer service and technical support?

I give technical support a 4.5/5.

Which solution did I use previously and why did I switch?

We did not use any previous solutions.

How was the initial setup?

It was super easy to deploy, not complicated, and did not have the hidden Capex that competitors do!

What's my experience with pricing, setup cost, and licensing?

It’s an easy license model; you can choose virtual or hardware appliances.

Which other solutions did I evaluate?

We evaluated ObserveIT and CyberArk.

What other advice do I have?

Try more functions and use them! It’s a very powerful product; much more complex than all other competitors. But, almost all companies use it on less than 30% of their infrastructure.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are Diamond Partner, but my own experience with Balabit and their SCB predates our company.
PeerSpot user
reviewer1242459 - PeerSpot reviewer
Software Solutions Architect at a computer software company with 11-50 employees
Real User
Simple deployment, responsive support, and scalable
Pros and Cons
  • "I have found the most useful feature of One Identity Safeguard to be Privileged Sessions."
  • "When we compare One Identity Safeguard with Cyberark, we know CyberArk has other tools or other features that are more complex and more useful for the customers. For example, I have one customer that wants to elevate the permission that is available in CyberArk."

What is most valuable?

I have found the most useful feature of One Identity Safeguard to be Privileged Sessions.

What needs improvement?

When we compare One Identity Safeguard with Cyberark, we know CyberArk has other tools or other features that are more complex and more useful for the customers. For example, I have one customer that wants to elevate the permission that is available in CyberArk. 

Another example is, I have one potential customer that wants to use some feature that is available only in CyberArk. The scenario is one user request a patient, however, that user doesn't have the permissions. In that request, he wants to request more permissions elevation and more rights under the live connection. This can be done in CyberArk and not in One Identity Safeguard.

We need to allow more permissions for the user who requests access for the previous account in a live connection.

CyberArk gives stronger features for safeguarding at this moment.

For how long have I used the solution?

I have been using One Identity Safeguard for approximately one year.

What do I think about the stability of the solution?

One Identity Safeguard is a stable solution.

What do I think about the scalability of the solution?

I have found One Identity Safeguard to be scalable.

How are customer service and support?

I have contacted support. I can create tickets for support and in approximately one hour, I have a response from the support. They are very quick.

Which solution did I use previously and why did I switch?

I have previously used Cyberark.

How was the initial setup?

The initial setup of One Identity Safeguard was simple. In one week we can be ready to fully operate.

What other advice do I have?

My advice to others wanting to implement this solution is to do the implementation slowly and concentrate.

I rate One Identity Safeguard a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
MohamedEladawy - PeerSpot reviewer
Service Security Lead at Salam Technology
Real User
Scalable, reliable, and simple implementation
Pros and Cons
  • "I have found One Identity Safeguard to be stable."
  • "One Identity Safeguard can improve by having more integration with multiple devices."

What is our primary use case?

One Identity Safeguard is used by administrators to access their devices. They will log in using identity management in order to secure the administrator's login.

What needs improvement?

One Identity Safeguard can improve by having more integration with multiple devices.

For how long have I used the solution?

I have been using One Identity Safeguard for approximately one year.

What do I think about the stability of the solution?

I have found One Identity Safeguard to be stable.

What do I think about the scalability of the solution?

The scalability of One Identity Safeguard is good, we can add multiple devices.

We have approximately 40 administrates using this solution in my organization.

We plan to increase usage in the future.

How are customer service and support?

I have not contacted support.

How was the initial setup?

The initial installation was simple.

The full deployment took approximately a couple of months. Not because of the One Identity Safeguard, but because of us, we were busy doing other projects in parallel.

What about the implementation team?

We used a third-party vendor for the implementation and we had a good experience with them.

What other advice do I have?

My advice to others is One Identity Safeguard is a must to have because it's part of the cybersecurity framework, such as Nest ISO. We should have an identity management solution to manage the whole identity, such as privileged users.

I rate One Identity Safeguard an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
HeadOfDed6dc - PeerSpot reviewer
Head of Department at a financial services firm with 10,001+ employees
Real User
Supports Linux and the scalability is great
Pros and Cons
  • "The transparent mode for privileged sessions is a very good solution."
  • "On a scale of one to ten, the stability is an eight."

What is most valuable?

One of the most valuable features is that it supports the Linux operating system. Also, the transparent mode for privileged sessions is a very good solution.

What do I think about the stability of the solution?

On a scale of one to ten, the stability is an eight.

What do I think about the scalability of the solution?

The scalability is great.

How are customer service and technical support?

Technical support is great. We use the case platform.

Which solution did I use previously and why did I switch?

We didn't switch from another product. Using this solution has been a great decision in helping with our tasks.

How was the initial setup?

Deployment of the solution took two to three months. Our engineers installed it.

What other advice do I have?

It's a great product for our industry, which is banking.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Mahfoudh Bousaidi - PeerSpot reviewer
Network & Security Engineer at Onetechpro dz
Real User
It has the ability to record and retrieve in the full-video format
Pros and Cons
  • "Safeguard has the ability to record and retrieve in the full-video format."
  • "We have issues using Safeguard to connect to and record from the cloud. Currently, they don't have a mechanism to record this type of connection."

What is our primary use case?

We use Safeguard to manage users when the client wants to record all discussions on an LDAP. The solution is deployed on a VMware ESXI because all our clients don't want a physical appliance. We average about 300 to 500 connections to Safeguard.

What is most valuable?

Safeguard has the ability to record and retrieve in the full-video format.

What needs improvement?

We have issues using Safeguard to record http/https connection in a video formt. Currently, they don't have a mechanism to record this type of connection.

For how long have I used the solution?

We've been working with One Identity Safeguard for about eight months. I work as an integrator for solutions like PAM and One Identity. We make alterations and integrate the solution. 

What do I think about the scalability of the solution?

We run One Identity Safeguard on a VM, so we can create as many as we need. 

How are customer service and support?

I had an issue about a week ago because we were migrating from an old VM to a new one. I opened a ticket, and they responded, but I didn't get a solution. 

Which solution did I use previously and why did I switch?


How was the initial setup?

We set up a VM appliance and configured it then deployed the solution. The typical time for deployment and configuration is about three to five days.

What other advice do I have?

I rate One Identity Safeguard eight out of 10. It's an excellent solution and a perfect fit for our use case.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free One Identity Safeguard Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2025
Buyer's Guide
Download our free One Identity Safeguard Report and get advice and tips from experienced pros sharing their opinions.