One Identity Safeguard Reviews and Pricing

it_user437646

PreSales Engineer at a tech vendor with 201-500 employees

Feb 6, 2017

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It offers four-eye and gateway authentication with a real-time audit capability.

What is most valuable?

Monitoring and controls privileged access to remote server/appliances for RDP/SSH/HTTP/ICA/VNC protocols

Four-eye authentication and gateway authentication with real-time audit capability

Credential storage and user mapping policies

Inband destination selection with DNS resolve/mapping internal resources

Detailed audit search capability into proprietary video stream for all protocols supported with keylog functions

How has it helped my organization?

Improved security
Detailed audits for support/maintenance activities done by admin/technician and third-party engineers
Drastically reduced unauthorized and improper use of systems and servers

What needs improvement?

The only improvement would be to manage more concurrent sessions.

For how long have I used the solution?

I have been using it for four years.

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What do I think about the stability of the solution?

I have not encountered any stability issues.

What do I think about the scalability of the solution?

I have encountered scalability issues. The system needs to be properly analysed before putting it into production. Supported protocols have different needs in terms of computing power, and this directly impacts the number of concurrent sessions that can be managed.

How are customer service and support?

Customer Service:

absolutely perfect

Technical Support:

Technical support is 10/10, absolutely.

Which solution did I use previously and why did I switch?

I did not previously use a different solution.

How was the initial setup?

The initial setup is straightforward, but you need to have a pre-defined plan, know how to implement authentication or the authentication store if used, and also how to do network integration.

What's my experience with pricing, setup cost, and licensing?

I don't know about pricing, but licensing is based on concurrent session through SCB.

Which other solutions did I evaluate?

Before choosing this product, I did not evaluate other options.

Disclosure: My company has a business relationship with this vendor other than being a customer: i'm working as system integrator, for Balabit products in Italy.