Service and Support
Customer service for Oracle Access Manager is perceived as inconsistent, with reports of new hires affecting support quality. Some users describe support as slow and lacking in problem analysis, leading to dissatisfaction. However, others praise the availability of knowledgeable staff, improved website resources, and efficient issue escalation. Experiences vary, with some customers rating support highly, while others see room for improvement. Location changes and older versions may influence the quality of service provided.
Deployment
The initial setup of Oracle Access Manager varies in complexity. Many find it challenging, especially for first-timers, due to limited documentation. It often requires extensive time and resources, especially with high-security environments requiring customization. Integration with other systems can be difficult. Experienced users report simpler processes over time. On-premises deployments are typically harder than cloud ones. Large organizations experience longer deployment times, while smaller setups may be quicker.
Scalability
Oracle Access Manager is recognized for its high scalability. Users highlight its capacity to support thousands or even millions of users without noticeable limits, providing reliable scalability for various applications. Many organizations successfully manage extensive user bases with minimal issues. The system's flexibility allows for smooth scaling, adapting well to fluctuating user demands. Most users find it robust, rating it highly for its ability to handle significant loads.
Stability
Oracle Access Manager exhibits a mix of stability experiences. Some users report consistent stability without downtime, errors, or issues, rating it highly. Others face challenges, especially with multi-domain setups, database issues, and occasional server overloads. Firewall troubleshooting led to instability for some. Many agree that Oracle Access Manager is stable for enterprise-level needs, but isolated performance problems can arise. Frequent users benefit from its reliable access, underscoring its maturity as a stable platform for many.