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Database Senior Manager at a financial services firm with 1,001-5,000 employees
Vendor
Excellent in monitoring and the ability to quickly drill down, see and identify issues. Smooth initial deployment.

What is most valuable?

Monitoring and the ability to quickly drill down, see and identify issues. Also provisionning is an interesting option as long as it works.

How has it helped my organization?

We have set up a lot of alerts which can notify us immediately when something arises and this is keeping our SLA's kept. Additionally we have made customized reports on KPI's in order to quickly get the whole picture and keep management apprised - also so we can show how a change has made an impact.

What needs improvement?

Setting up provisioning can be a challenging. Also there are a lot of bugs and some specific to platforms. Not every platform is equally supported.

For how long have I used the solution?

Personally 6 years, in the company more than that (from version 9 up to 12c)
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What was my experience with deployment of the solution?

With the initial deployment no, went smoothly for the last version. In the previous there were some issues that were frustrating but in the end not so hard to overcome.

What do I think about the stability of the solution?

Initially after the upgrade/installation of every version we have had issues with stability and performance. After a couple of weeks tuning and tweaking it stabilizes and then we have no more trouble - till the next upgrade.

What do I think about the scalability of the solution?

No, we have not had any issues. That is probably because at a point we decided to set up a second installation for our test environments and we have divided the workload between the two installations.

Which solution did I use previously and why did I switch?

Before using OEM we had a lot of scripts to check database health, also we have and use some other solutions for monitoring. OEM provided everything in a single package and has a lot more options, plus it is a lot better at monitoring databases then anything else.

How was the initial setup?

With every version it becames easier to set it up. Depending of course on the platform, but still with 12c it is really straight forward.

What about the implementation team?

We tried to involve Oracle for a upgrade and migration project from version 11g to 12c. After more than a year finally they gave up and said it cannot be done. We then did it in-house, workaround it (with their support of course) we migrated the 11g version and then upgraded it. Every other upgrade/installation was done in-house.

What's my experience with pricing, setup cost, and licensing?

Sorry can not say about the cost, we have always used as little hardware as possible.

Which other solutions did I evaluate?

Not a lot. Mainly we looked at what we have and then went for OEM as most of our DBs are Oracle. We have monitoring from HP BAC/Mercury.

What other advice do I have?

It is a must if you have more than a couple of databases to monitor and manage, it can also do a lot of other stuff and monitor various types of targets. It has a good system for testing applications. It has a lot of potentials but best advice is read through the documentation and know what you are getting, check with somebody who is already using it to get the best idea.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user82773 - PeerSpot reviewer
Database Expert at a energy/utilities company with 10,001+ employees
Real User
Gives us the real monitoring and alerting we need to monitor our database ecosystem from one tool

Valuable Features:

Real-time monitoring we can quickly find the session or queries that are causing issues.

Improvements to My Organization:

With our different platforms running our databases like UNIX, Linux and Windows it becomes difficult to support manually with different type of scripts. With different types of database versions like 9i, 10g and 11g it helps to have one tool that can support them all.

Room for Improvement:

One thing I would like to see is the option of agent less monitoring. I would also like to see monitoring only at LDOM level so if you are using Solaris zones you only monitor at LDOM level.

Use of Solution:

I've been using OEM since version 10g which would have been since 2007.

Initial Setup:

The setup is straightforward the installer guides you during the installation. The installer also has pre-checks to make sure your system is ready for installation or upgrade. For upgrades you have the option of a 2 step system for if you want to move to another server and OS at the time of your upgrade from older versions.

Other Advice:

I would recommend that you try OEM, it can monitor many different products and it has been well designed. When monitoring database performance in real-time I have yet to see another product that can do it as well as OEM.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user3876 - PeerSpot reviewer
it_user3876Database Manager at a tech company with 51-200 employees
Real User

What alternative solutions you have used beside OEM and in which area of customer support you are seeking improvement?

See all 2 comments
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December 2024
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reviewer1383255 - PeerSpot reviewer
Senior Project Manager - IT Services at a tech services company with 10,001+ employees
Real User
Mature and reliable with excellent support
Pros and Cons
  • "The tried and tested services that Oracle provides is second to none."
  • "The solution is considered expensive."

What is our primary use case?

We primarily use the solution for a database.

What is most valuable?

It's the most reliable database available on the market. 

The tried and tested services that Oracle provides is second to none. 

The solution offers excellent support.

The product is very mature. There are a lot of new upstarts, however, this technology has a long history of quality. While other options may not have many use cases available, Oracle certainly does. They have a wide variety of success stories users can look to.

What needs improvement?

The solution is considered expensive.

For how long have I used the solution?

We've been using Oracle for the past five or six years. Some of our customers are on the solution.

What do I think about the stability of the solution?

The solution is quite stable. There aren't bugs or glitches. It's reliable. It doesn't crash.

What do I think about the scalability of the solution?

The solution is scalable. If a company needs to increase usage, it can do so rather easily.

As we deal with many clients, the sizes of the companies vary. I'm not sure how many users each company would have on one solution. Whether they need 100 or 1,000 users, we'll design the system to meet their needs.

How are customer service and technical support?

Oracle does provide very good technical support. They have company support models available. If you are a license holder, you can raise your ticket in the Oracle site and get support. It's my understanding that our clients are happy with the level of support available to them.

Which solution did I use previously and why did I switch?

We use a variety of solutions, according to our client's needs, as we are service providers.

How was the initial setup?

The solution can be both complex and straightforward to implement. If you area laptop user, it's very simple. However, when you need to configure it as a production server, then it's a complex.

Typically, it takes about one to five hours to deploy the product. It's not too long.

If you are only using a developer edition, it will take a maximum of 30 minutes to one hour to deploy. If you need to set up your entire production, then it will take at least a couple of days due to the fact that there are a lot of activities that need to be done.

One active professional can handle an Oracle setup. You don't need too many people to implement it.

What about the implementation team?

We have our own in-house team that can handle deployments for our clients.

What's my experience with pricing, setup cost, and licensing?

The solution is quite expensive. It's not the cheapest on the market. Companies will have to pay a fair bit for it. The pricing is core and processor-based. The overall cost largely depends on how many nodes your company needs to deploy.

What other advice do I have?

We're working with the latest version of the solution.

We're on the service industry side of the business. Whatever our clients need we work to accommodate. Whether they prefer an Oracle server or a Microsoft option, we'll work with them to meet their needs. We don't exclusively deal with Oracle. We would never push our clients to use specific technologies. We just suggest options and highlight the features that best apply to their use cases. Then, we simply follow their wishes and deliver on their expectations.

I'd rate the solution nine out of ten overall. They're very competitive in the market and very good as a product overall. Our clients are happy with it. If the pricing was a bit lower I might give them a perfect ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
PeerSpot user
it_user432612 - PeerSpot reviewer
Sr Application/Oracle Programmer at a university with 1,001-5,000 employees
Vendor
As a DBA contractor, I like the ability to be able to group my hosts/targets and set up different configurations to monitor based on the needs of my clients.

What is most valuable?

As a DBA contractor, I like the ability to be able to group my hosts/targets and set up different configurations to monitor based on the needs of my clients.

How has it helped my organization?

It has made my job easier in that I can put my focus on certain elements at the whim of my client.

What needs improvement?

The one area was the process of setting up targets and hosts as it seems rather lengthy and repetitive. There should be a way to merge some of the steps together.

For how long have I used the solution?

As a DBA contractor, I have been using this solution/configuration since 2013. I started with the upgrade from 11 to 12.

What was my experience with deployment of the solution?

I have had no issues deploying it.

What do I think about the stability of the solution?

There have been no issues with the stability.

What do I think about the scalability of the solution?

I have no issues scaling it as needed.

How are customer service and technical support?

Customer Service:

Customer service has been consistently excellent.

Technical Support:

Technical support has been consistently excellent.

Which solution did I use previously and why did I switch?

My client has always been Oracle based.

How was the initial setup?

With the proper available documentation the setup, although lengthy, was straightforward for the most part.

What about the implementation team?

Implementation was done in-house. My advice, based on the upgrade that we performed, is to create a "sandbox" to "play" in and test, test, test and document, document, document.

We documented with great detail each step and the time it would take. We ran tests in the sandbox to ensure that the upgrade would work. It was very successful and ran into virtually no problems.

What other advice do I have?

Do some research, follow the documentation and any advise that might be out there. The Oracle communities are good sources.

Disclosure: My company has a business relationship with this vendor other than being a customer: We're partners.
PeerSpot user
it_user516738 - PeerSpot reviewer
it_user516738Works at a financial services firm with 1,001-5,000 employees
Vendor

I agree that it is helpful to group targets.

See all 3 comments
it_user515415 - PeerSpot reviewer
Sr Oracle DBA at a retailer with 10,001+ employees
Vendor
One of the valuable features is performance drill down.

What is most valuable?

One of the valuable features is performance drill down.

What needs improvement?

I would like to see drill-down tabs.

For how long have I used the solution?

We have been using this for eight years.

What was my experience with deployment of the solution?

There were no issues with deployment.

What do I think about the stability of the solution?

There were no issues with stability.

What do I think about the scalability of the solution?

There were no issues with scalability.

Which solution did I use previously and why did I switch?

We did not use a previous solution.

What about the implementation team?

The implementation was done in-house.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user521925 - PeerSpot reviewer
DBA at a tech services company with 10,001+ employees
Real User
The new versions have user-friendly graphical interfaces. We are using multiple nodes and we have faced scalability issues.

What is most valuable?

It provides a graphical interface and easy management. It's not very cumbersome. The new versions of Oracle, 12c and 13c, have user-friendly graphical interfaces, compared to older versions, where it was very cluttered. You could not figure out where to go at all.

What needs improvement?

They have developed a cloud version, but the Oracle data is very limited; not very large scale data. It's mostly for process data and structure data. I would like to see something along the lines of big data in combination with RDBMS; that would be good.

For how long have I used the solution?

I have been using it for a very long time.

What do I think about the stability of the solution?

It has been stable up until now; no downtime.

What do I think about the scalability of the solution?

I don't think it is that scalable. We are using multiple nodes, and we have faced issues there, with the scaling.

How is customer service and technical support?

At times, technical support is very good; at times, it's very bad. It just depends on who you get on a particular day.

Response time is good; someone gets back to you quickly.

How was the initial setup?

Setup is good; really easy.

What other advice do I have?

If someone came to me and asked my opinion, I would recommend this product.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user521988 - PeerSpot reviewer
Database Analyst at a financial services firm with 1,001-5,000 employees
Real User
The automating diagnostic monitor (ADM) is valuable. I don't see anything like a dashboard.

Valuable Features

The automating diagnostic monitor (ADM) is the most valuable feature.

Improvements to My Organization

It will list the top findings: numbers one, two and three. Those are the areas where we have to troubleshoot. That helps my organization.

Room for Improvement

There are a lot of options; it takes time. I don't see anything like a dashboard or something similar. Adding some dashboards would possibly be a nice thing.

Stability Issues

Stability’s good; no downtime.

Scalability Issues

Scalability’s good; it's okay.

Customer Service and Technical Support

We get good support. Tickets are resolved quickly and we are happy with the resolution. It is perfect.

Initial Setup

I was not involved in the installation. A different team did it.

Other Solutions Considered

I think we are an Oracle shop; naturally we lean toward them.

Other Advice

It's pretty self-explanatory; just log in and explore the options. That's it.

I believe training would help. An expert can go over several options and make it easier.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user522066 - PeerSpot reviewer
Lead App Adviser at a tech services company with 10,001+ employees
Real User
It moves data, runs business rules, and runs calculation scripts. It's new and the user interface is clunky.

Valuable Features

The most valuable feature is its ability to integrate directly into S Space and move data, run business rules, run calculation scripts, and things like that.

Room for Improvement

The user interface is pretty clunky.

I have not rated it higher because it’s still new.

Use of Solution

I have been using it for about 18 months.

Stability Issues

It seems to be as stable as any other ETL product we use.

Scalability Issues

We're still in the development process. We haven't really put anything into production just yet.

As far as scalability, we're learning as we go on how to parameterize everything and stop hard-coding stuff. It seems to be handling what we're asking it to do.

Customer Service and Technical Support

Technical support is good. We get answers that we need within a couple of days. They are knowledgeable.

Initial Setup

Initial setup is a little kind of hokey, but once you figure it out, it's okay.

Other Solutions Considered

We use also use DataStage and Informatica, outside of the Hyperion stack and the Oracle stack.

Other Advice

I recommend using the product for similar situations, just because it does technically integrate all the Oracle products together, especially in the EPM space.

Reputation is a big part of the decision regarding which vendor to work with. The other part is strategy: Do they have partners that can help us strategize on implementation? We don't need people on the keyboard, we need people helping us with setting up the big picture.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Updated: December 2024
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Download our free Oracle Enterprise Manager Report and get advice and tips from experienced pros sharing their opinions.