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Oracle Enterprise Manager vs ServiceNow Discovery comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.6
Oracle Enterprise Manager offers proactive monitoring, reduces downtime, and enhances management efficiency, balancing costs with DBA expenses.
Sentiment score
6.9
ROI from ServiceNow Discovery varies, influenced by efficiency, data use challenges, automation benefits, and implementation strategies.
 

Customer Service

Sentiment score
6.5
Oracle Enterprise Manager customer service is praised, but technical support experiences vary, with concerns over responsiveness and expertise.
Sentiment score
6.3
ServiceNow Discovery's support is inconsistent, ranging from responsive to inadequate, with reliance on community forums and documentation.
I would rate Oracle Enterprise Manager's technical support at an eight.
 

Scalability Issues

Sentiment score
7.4
Oracle Enterprise Manager is scalable, efficiently managing extensive infrastructures and databases with seamless expansion despite setup complexities.
Sentiment score
7.8
ServiceNow Discovery is scalable for diverse infrastructures with challenges in legacy apps and Google Cloud, impacting smaller entities' cost.
When trying to connect with non-Oracle products and applications, the connection process is not very straightforward.
I would rate it as a nine on a scale of one to ten, indicating it is highly scalable.
 

Stability Issues

Sentiment score
7.4
Oracle Enterprise Manager is highly stable and reliable, despite minor initial issues, with effective monitoring, updates, and high availability.
Sentiment score
8.2
ServiceNow Discovery is praised for its stability and reliability, performing well across updates with minimal issues when properly resourced.
We have not faced any challenges or difficulties with it.
 

Room For Improvement

Oracle Enterprise Manager faces issues with performance, ease of use, integration, and requires improved scalability, documentation, and AI-enhancements.
ServiceNow Discovery needs improved integration, UI, pricing, cloud features, AI utilization, and support for ease and flexibility.
Adding AI features for automated replies or helpdesk support would improve Oracle Enterprise Manager.
Setting up the Oracle Enterprise Manager is challenging as it requires setting up a separate server.
The areas where Oracle Enterprise Manager could improve include the dashboarding, which could be made more intuitive.
Improvements could include implementing chatbots to simplify ticket creation.
 

Setup Cost

Oracle Enterprise Manager pricing is often high due to licensing, setup complexity, and additional costs for advanced features.
ServiceNow Discovery is considered costly, but many users find its advanced features and automation worth the investment.
In terms of pricing, Oracle Enterprise Manager is on the premium side compared to other monitoring tools.
The licensing is based on the core.
ServiceNow is considered more expensive compared to other products.
 

Valuable Features

Oracle Enterprise Manager provides integrated monitoring, management, and automation tools to enhance productivity and efficiency in IT administration.
ServiceNow Discovery offers seamless integration, service mapping, security, and accurate data insights, enhancing IT operations and change management.
The tool allows us to monitor 24/7, configure dashboards, and quickly check the status of databases that are in critical states.
It also has features like the AWR report, which helps analyze resource usage during specific times.
One of the most valuable features of Oracle Enterprise Manager has been the preventive reporting capability.
The workflows are beneficial as they allow tasks to be assigned to respective teams without the need for coding.
 

Categories and Ranking

Oracle Enterprise Manager
Ranking in Server Monitoring
3rd
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
127
Ranking in other categories
Database Development and Management (1st)
ServiceNow Discovery
Ranking in Server Monitoring
2nd
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
41
Ranking in other categories
IT Asset Management (4th), Cloud Resource Discovery Services (1st)
 

Mindshare comparison

As of April 2025, in the Server Monitoring category, the mindshare of Oracle Enterprise Manager is 2.0%, down from 4.4% compared to the previous year. The mindshare of ServiceNow Discovery is 4.3%, down from 6.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Server Monitoring
 

Featured Reviews

Muhammad Usman Muzaffar - PeerSpot reviewer
Provides good stability and has an easy implementation process
It is a good tool for monitoring databases. It enhances the overall visibility within the database The older version of the product works with Flash technology. Although the latest version works with Java, it still requires Flash technology. It should utilize only a Java plugin to visualize your…
Kaustubh Partha - PeerSpot reviewer
Scans servers and network devices through SNMP and reduces manual maintenance for our infrastructure team
I like how ServiceNow Discovery scans servers and network devices through SNMP. Most fields on our forms are auto-filled, reducing manual maintenance for our infrastructure team. Post Discovery implementation there is hardly any maintenance. There are three to four fields that are customized. Otherwise, 90% of the data is auto-filled. Discovery can also run in bulk, which is helpful for organizations that cannot run it during weekdays. With identification rules, if a configuration item (CI) isn't in the CMDB, you can simply add the IP address, and it will be automatically added based on criteria like name or serial number, making CMDB maintenance easier.
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Top Industries

By visitors reading reviews
Educational Organization
80%
Financial Services Firm
4%
Computer Software Company
3%
Government
2%
Computer Software Company
16%
Financial Services Firm
12%
Manufacturing Company
10%
Healthcare Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Oracle Enterprise Manager?
What I like most about Oracle Enterprise Manager are its features, particularly the active session history. It provides insights into SQL, and I use it regularly to identify potential issues.
What is your experience regarding pricing and costs for Oracle Enterprise Manager?
In terms of pricing, Oracle Enterprise Manager is on the premium side compared to other monitoring tools. While I cannot comment definitively on whether it is high or low, this depends on the custo...
What needs improvement with Oracle Enterprise Manager?
Currently, we are using version 13.5, which is very helpful. However, adding AI features for automated replies or helpdesk support would improve Oracle Enterprise Manager ( /products/oracle-enterpr...
What do you like most about ServiceNow Discovery?
The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.
What is your experience regarding pricing and costs for ServiceNow Discovery?
ServiceNow is considered more expensive compared to other products. If I were to rate the pricing on a scale from one to ten in terms of expense, I would rate it quite high.
What needs improvement with ServiceNow Discovery?
Improvements could include implementing chatbots to simplify ticket creation. Currently, each new product must be manually created if it is not already available in ServiceNow, which can be cumbers...
 

Overview

 

Sample Customers

7-Eleven, Halliburton, Cisco, Garmin, Nationwide, Korea Telecom, Allied Irish Bank
York, National Grid, DXC Technology, experian, BEACHBODY
Find out what your peers are saying about Oracle Enterprise Manager vs. ServiceNow Discovery and other solutions. Updated: March 2025.
844,944 professionals have used our research since 2012.