Try our new research platform with insights from 80,000+ expert users
reviewer2312412 - PeerSpot reviewer
Director at a tech services company with 11-50 employees
MSP
Top 20
Has good technical support services, but the interface needs improvement
Pros and Cons
  • "The technical support services are good."
  • "The platform's interface needs improvement."

What is most valuable?

The product has valuable reporting features.

What needs improvement?

The platform's interface needs improvement.

For how long have I used the solution?

We have been using Oracle OBIEE for four years.

What do I think about the stability of the solution?

I rate the platform's stability a six out of ten.

Buyer's Guide
Oracle OBIEE
November 2024
Learn what your peers think about Oracle OBIEE. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.

What do I think about the scalability of the solution?

We have three Oracle OBIEE users. I rate the scalability an eight out of ten.

How are customer service and support?

The technical support services are good.

How was the initial setup?

The initial setup takes two or three days to complete. I rate the process a seven out of ten.

What about the implementation team?

We take assistance from a third-party vendor.

What other advice do I have?

Oracle OBIEE provides efficient integration with other data sources in our environment. I rate it a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2092269 - PeerSpot reviewer
Oracle Application Specialist at a tech services company with 51-200 employees
Real User
Top 20
Though it is easy to use, its dashboard and support need to improve
Pros and Cons
  • "It is easy to use...I rate the scalability of the solution a nine out of ten."
  • "If the data is large, the dashboard takes a really long time. So, based on the database, if you have around a million cost contacts, the load time is very low, and the dashboard fails."

What is our primary use case?

I use the solution for its functionalities related to reports, analytics, dashboards, and other things.

What is most valuable?

It is easy to use. We have all the fields available to try and drop to create analytics.

What needs improvement?

I think the schedule option where we schedule the dashboards has to be improved. When we have to send the dashboard to the ADS personnel based on some conditions, then it is not feasible to add those conditions and send it to different email addresses. Suppose a person does not have access to Sales Cloud, but the business wants emails to be triggered. Then we have to put in static emails while scheduling the reports or documents. We do not have any conditions where we can, from the existing fields, add some conditions, like the ones based on certain conditions regarding a person and then based on some other conditions regarding another person. So that's where I think I have faced backlogs personally.

Though Oracle did support us, the resolution wasn't quick. Oracle can improve its support.

For how long have I used the solution?

I have been using Oracle OBIEE for three years. Also, I don't remember the version of the solution I am using. I am a partner of Oracle OBIEE.

What do I think about the stability of the solution?

I rate the stability of the solution a seven out of ten. We have faced one issue with the solution. If the data is large, the dashboard takes a really long time. So, based on the database, if you have around a million cost contacts, the load time is very low, and the dashboard fails. Oracle can improve it. Even if the data set is more, the load time should be less so that the business can use it in hand and not wait for them to load.

What do I think about the scalability of the solution?

I rate the scalability of the solution a nine out of ten. In my organization, around a hundred people use the solution.

How are customer service and support?

Recently, my company connected with Oracle's technical team when we faced loading issues related to the dashboard. We did not receive a quick resolution since we were more involved in sharing logs every time.

How was the initial setup?

The initial setup is easy.

What's my experience with pricing, setup cost, and licensing?

I don't look into the solution's pricing because the upper management looks into it.

What other advice do I have?

I would definitely suggest those planning to use the solution to use it, considering the easy-to-use features and since there is less complex coding involved. Moreover, it is understandable and can be used.

I rate the overall solution a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Buyer's Guide
Oracle OBIEE
November 2024
Learn what your peers think about Oracle OBIEE. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
PeerSpot user
Consultant at Infosys Ltd.
Vendor
The capability to implement business and data manipulation logic in the RPD provides a powerful interface for developers to work on. It should be easier to build reports.

What is most valuable?

The capability to implement business and data manipulation logic in the RPD provides a very powerful interface for the developers to work on.

How has it helped my organization?

We've had a situation where we had data residing in different databases and we wanted to have a robust reporting solution for one of our verticals. OBIEE helped us in achieving that and we were able to build a solution around it which is now widely used throughout the organization.

What needs improvement?

The ease of building reports can be improved in the product. In an era where strong visualization tools like Tableau and QlikView are becoming popular, it is very important that Oracle looks into this aspect.

For how long have I used the solution?

I've been using OBIEE for over four years now. During this time, I've seen the evolution of the product from 10g to 11g.

How are customer service and technical support?

Customer Service:

I would rate the level of customer service to be very high. The support was extensive and timely. I would rate it 8 out of 10.

Technical Support:

We were able to get answers to our technical queries fairly quickly. I would rate the level of technical support at 8 out of 10.

Which solution did I use previously and why did I switch?

The earlier scenario of data reporting was mainly based out of Excel, which was neither robust nor stable. There was no security setup and since everyone had his/her own copy of the Excel sheet, there was no single source of truth.

These issues prompted us to move towards OBIEE as a solution.

How was the initial setup?

The initial setup and configuration of the product was complex as it involved a lot of steps. We also encountered a few errors during installation, but with the help of technical support, we were able to resolve those.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user486498 - PeerSpot reviewer
Solutions Architect Hyperion at a retailer with 1,001-5,000 employees
Vendor
Purchased for its dashboard reporting and for getting mining data out.

Valuable Features

We got OBIEE for its dashboard reporting and for getting mining data out. OBIEE was a good fit with the Hyperion products we already had. We love it.

Room for Improvement

Dashboard reporting could be more dynamic and easier to drill down into.

Use of Solution

We have used it for about three years.

Stability Issues

It has been pretty stable.

Scalability Issues

It has been scalable.

Customer Service and Technical Support

We use partners for Oracle, so when we ask for support, we are forwarded to the partner that works with the solution in question. They are really good. If there is an issue where I can just drill down or look into the online forums, I do that as well.

Other Advice

OBIEE is amazing in its integration with Hyperion and dashboard reporting. I would give it a nine out of ten, because there are still changes happening to the platform.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Infrastructure Manager at a tech services company with 51-200 employees
Consultant
I like the self service analytics feature. Users don't need to ask for new views from IT.

Valuable Features:

Self service analytics is an amazing feature with OBIEE. Users are empowered to get at the information they need without the need to ask for new views from IT. Through the development of the application, the data is arranged using business terms that those users can understand. 

Improvements to My Organization:

We have used OBIEE at several clients and the feedback has been fantastic on the dashboards, scorecards, and reporting that we have created. Clients love that OBIEE is a central location to view data from multiple sources in terms that make sense to the business user.

Room for Improvement:

There is some room for improvement on the development side, older versions use a 32-bit administration studio. Some of the controls in this older studio are a little clunky and it can be easy to get lost as a new developer in the various wizards and windows.

Use of Solution:

4 years

Deployment Issues:

Clustering and Single-Sign on can be difficult.

Initial Setup:

The initial setup of OBIEE depends on the data sources and their complexity. There is a great community with tons of blogs and the OTN Forums where professionals are willing to share and help out with any setup questions.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: I am a consultant with an Oracle Platinum partner.
PeerSpot user
it_user436167 - PeerSpot reviewer
Consultant at a aerospace/defense firm with 1,001-5,000 employees
Vendor
It takes a lot of work upfront on our side, but once that's done, it's a matter of clicking here, there, and we've pretty much got a solution for the customer.

Valuable Features:

The most valuable feature of OBIEE, for me, is the speed with which we can get a solution to the customer. It takes a lot of work upfront on our side, but once that's done, it's a matter of clicking here, there, and we've pretty much got a solution for them.

Improvements to My Organization:

Users can create their own ad hoc analyses and reports, so that's definitely a big plus. Also, another way its improved our functioning is the speed that it gives us to provide solutions to the customer. That's important to our company so that we can meet contract requirements, particularly ones that are time sensitive.

Room for Improvement:

When we went from version 10 to 11, Oracle changed some of the functionality for us, and ultimately for those few customers that use it. For example, with filters, it was like, "Okay, give me a filter. I want this and I want this." Now it's more like five or six clicks to do the same thing to get to where you're actually defining what the filter is going to do. In my opinion, we lost a little functionality there. We lost some of the streamlining, efficiency, and speed.

We've had some issues with one of the subject areas, in particular, where somehow, somewhere this analysis was built off of this subject area. That subject area got removed. The result was that this analysis still runs properly as it should, but we can't make any changes to it because it says I have an invalid subject area. You can create a new one with the same name, but the internal workings of OBIEE, it knows that it didn't come from here. I've asked several of the experts, and even Oracle, the product manager, and the technical side, they're like, "Wow, really?" That's an unsolved problem.

Deployment Issues:

We deployed it just fine, and implemented it just fine, as everything was squeaky clean, except for what we did wrong, which was essentially user error.

Stability Issues:

It's rock solid. We've had absolutely no issues with instability.

Scalability Issues:

We can add users without issues. We're able to scale just fine.

Initial Setup:

Setting up all the metadata and the RPD takes a lot of work. Then, of course, it migrates through the physical layer, the business model layer, and the presentation layer. At that point, we can turn OBIEE loose to some of our customers. Some of them are quite skilled, and they like the hands-on. Some of them are not.

Implementation Team:

We had an Oracle consultant come in to help us. The DBAs actually installed OBIEE and set up the RPD. I'm not sure that, even now, that was set up optimally. We learned a lot as we went along. It's like, "Now we're this far down the road, and it sure would have been nice to know this back here," because I found that going back and trying to really change some of the structure is difficult.

Cost and Licensing Advice:

Every Oracle product is expensive, so OBIEE was expensive as well.

Other Advice:

Depending on the skill level of the people who are actually going to be the BI administrators and developers, I would suggest a consultant, someone who is well-versed and knows the in's and out's, to help implement OBIEE. As I said, we had an Oracle consultant. When he came in, one of the first things we did was sent him to some training for OBIEE. I'm not sure how that came about, but it seemed a little strange to me. The way I look at it, when you hire a consultant to come in and help you, I'm expecting that person to have the background and the knowledge.

The guy did a great job, but there was the training thing that just didn't register. He was a great help to those of us who now develop the solutions for the customer. It was good experience having him there. It was a collaborative effort. I was sitting over his shoulder until I couldn't take it anymore. I said, "No, I have to touch it." You've got to just jump in there and do it. That foundation, seeing some of the stuff he did, and the way he went about it, I think, is invaluable.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user435981 - PeerSpot reviewer
Programmer/Analyst at Lidestri Foods
Vendor
It's essentially a queue-based data mining tool that allows all aspects of the business, to do a little more data analysis on our operational data.

Valuable Features

The most valuable feature for us is the ability for endusers and superusers to do some deeper dives without IT intervention. It allows our users to be more responsible and to manage their data a little more responsibly without IT interference.

Improvements to My Organization

OBIEE is essentially a queue-based data mining tool that allows all aspects of the business, from finance to manufacturing, to do a little more data analysis on our 24/7 operational data.

Room for Improvement

I wish there was a way you could implement real-time data easier rather than through the ETL process. I know that Oracle's got their own ETL process that does have that feature, though.

Use of Solution

We've been using it for a couple years now.

Deployment Issues

We've had no issues with deployment.

Stability Issues

I'd say it's pretty stable. With anything that's web-based, there are some issues with browsers, but nothing huge that's obvious.

But with some of the ETL processes, such as bringing in new pieces of data like cost categories, anything from the EBS Suite into the cube, you can get issues.

Scalability Issues

We don't have that many functional users using it, so scaling has not been a true issue for us.

Customer Service and Technical Support

We use a third-party hosting solution. A lot of the setup in technical maintenance is all handled through them. I know we've logged several SR's for several OBIEE issues.

Initial Setup

We set it up with the stock Oracle solution because we purchased a lot of the stock reporting cubes. We've slowly added our own custom ETL processes to pull data as needed. Since we're a 24/7 manufacturing company, there's a lot of data that wasn't there that we've had to slowly bring in. We're still fighting through a lot of it, and since it's not a priority service, it's kind of a secondary function. There's gain on it, but it's definitely lower on our priority list than a lot of the day-to-day, 24/7 operations.

Other Advice

Make sure they understand the true use of it. Originally, we were shown the dashboard, all the great features that come with OBIEE and OBIA. But we weren't truly told what it takes to maintain it, what it takes to get valuable data for our company out of it. It's a lot more work than Oracle led us to believe at first.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user281964 - PeerSpot reviewer
Oracle BI Consultant at a government with 1,001-5,000 employees
Vendor
Users are able to see dashboards and reports, while executive-level management can get a high-level view of the organization's functions.

What is most valuable?

  • Integrated search options
  • Oracle scorecards
  • Pivot tables
  • Map views

How has it helped my organization?

When reports are developed in a way that show the work done in time, work done but not in time, and work not done at all, they drive the customers to pay attention to the lagging areas. This encourages everyone to work positively towards achieving the fixed goal in hand.

What needs improvement?

Some of the legacy BI publisher features have been discarded in the newer versions. Having them would help the product. The ability to provide column description upon hovering on the header would be of real help.

For how long have I used the solution?

I've used it for five years.

What was my experience with deployment of the solution?

No major issues.

What do I think about the stability of the solution?

No major issues.

What do I think about the scalability of the solution?

Some of the issues were in regards to the LDAP authentication setup, but it was resolved.

How are customer service and technical support?

Customer Service:

7/10.

Technical Support:

7/10.

Which solution did I use previously and why did I switch?

No previous solution was in place.

How was the initial setup?

It was pretty straightforward and simple. All we had to do was follow the installation manual, which provides a UI to setup the tool.

What about the implementation team?

It was done in-house.

What was our ROI?

All the ventures that were started based off of this product were successful. The users were actively using the dashboards and reports, while the executive level management were able to view the functioning of their respective organizations on high-level view.

What's my experience with pricing, setup cost, and licensing?

Ensure you purchase a complete enterprise package from Oracle so you can get the full benefit of OBIEE.

Which other solutions did I evaluate?

  • Crystal Reports
  • SQR Reports

What other advice do I have?

Ensure the application server and the web server are installed and configured as recommended.

Disclosure: My company has a business relationship with this vendor other than being a customer: My company is a partner with Oracle.
PeerSpot user
Buyer's Guide
Download our free Oracle OBIEE Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2024
Buyer's Guide
Download our free Oracle OBIEE Report and get advice and tips from experienced pros sharing their opinions.