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it_user315558 - PeerSpot reviewer
Business Analysis Manager at a retailer with 1,001-5,000 employees
Vendor
We've been able to create reports for monitoring our business trends and retail KPIs, although we've come across deployment issues when moving from one version to another.
Pros and Cons
  • "Easy to create ad hoc reporting for different solutions."
  • "Retail, Finance, Wholesale"

What is most valuable?

  • Data accessibility
  • Easy to create ad hoc reporting for different solutions
  • Excellent tool for defining and creating Executive and Operative Dashboard

How has it helped my organization?

I’ve used this product especially in the retail field. It’s been a huge initial effort creating reporting for monitoring business trends and retail KPIs, but once we did it we had a great return in terms of data reliability, time response and information sharing between internals and externals.

What needs improvement?

Retail, Finance, Wholesale

For how long have I used the solution?

I've used if for about four years in the fashion industry.

Buyer's Guide
Oracle OBIEE
November 2024
Learn what your peers think about Oracle OBIEE. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
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What was my experience with deployment of the solution?

Yes, especially when we’ve moved from one version to another. Most of the problems encountered have been solved quickly.

What do I think about the stability of the solution?

No broad impact

What do I think about the scalability of the solution?

No

How are customer service and support?

Customer Service:

8/10

Technical Support:

8/10

How was the initial setup?

Designing and building the entire set up of Data Warehousing and Dashboard Reporting implementation has been challenging in terms of resources and time. It took at least six months to a year to see the first results of our hard work.

Which other solutions did I evaluate?

I can make a comparison with Business Objects and MicroStrategy. Even though these are excellent tools for business analysis, Oracle OBIEE has allowed the company to approach data analysis in a structured and shared way favoring the growth of analytical expertise across the entire company.

What other advice do I have?

From my experience as Retail Planner and Business Analyst in fast paced companies, I would suggest this solution to anyone who wants to improve data analysis in terms of data read, performance, analytical culture throughout the company.

I think it's a great tool for the retail, finance, and commercial industries.

ABC Sell Out Analysis

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user522174 - PeerSpot reviewer
IT Manager at a healthcare company with 10,001+ employees
Real User
Answers, the ability to create ad hoc reports for the business, is valuable. A self-service approach to gathering and integrating the data would be nice.

What is most valuable?

I think Answers, the ability to create ad hoc reports for the business, is the most valuable feature. They really like that.

How has it helped my organization?

It definitely provides benefits for analyzing data.

What needs improvement?

I think there should be a few more features like the other BI tools in the market, kind of like the self-service approach of gathering data and then integrating the information.

What do I think about the stability of the solution?

Stability is 9 out of 10. It's pretty stable, but once in a while, we get some issues.

What do I think about the scalability of the solution?

I'd say there are some limitations. One of my projects is looking for graphics. There's some limitation on graph and the charting capabilities; it couldn't do a Gantt chart, for example.

How is customer service and technical support?

Oracle support is sometimes pretty vague, and the way they analyze the issue or try to troubleshoot, it's very timely. It takes a long time.

Which other solutions did I evaluate?

When I started with the company, we already had it.

What other advice do I have?

It's a very good tool. It will satisfy a lot of the needs, but I think there's room for improvement.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Oracle OBIEE
November 2024
Learn what your peers think about Oracle OBIEE. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,636 professionals have used our research since 2012.
it_user522117 - PeerSpot reviewer
Senior Software Specialist at a government with 1,001-5,000 employees
Vendor
We use the previewing script to convert from Oracle Financials to OBIEE.

What is most valuable?

It is flexible, which is important. It has a previewing script, so it's easy for us to convert from Oracle Financial to OBIEE.

How has it helped my organization?

I know the financial users are very happy with the analytical reporting results.

What needs improvement?

I think that the system catalog. The system catalog is metadata not only for the OBIEE; it can also be communicated with other incoming sources. It doesn't matter what the source is that it's coming from, maybe from EBS, maybe from PeopleSoft. Then you can interface with the other source’s system metadata to complete the integration.

I think that in the data warehouse, you need to have an ETL layer for imported data, ODS layer, warehouse layer, an information layer. I would prefer that you could extract it complete from the source into the database, and stage it there.

What do I think about the stability of the solution?

Since we only just implemented it about 1.5 years ago, we still haven't gone live yet. We still have a lot of security issues that need to be resolved, so we don't know.

What do I think about the scalability of the solution?

Since we are a very small organization of only about 2,000 employees, scale is not a big issue for us.

Which solution did I use previously and why did I switch?

We were using MicroStrategy. Before that we were using Oracle Discoverer. We moved from Oracle Discoverer to MicroStrategy, and we eventually came to OBIEE. I think that we probably switched because of the vendor, and that it is more scalable because Oracle supports this product. So the long-term investment is better than going with MicroStrategy.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user521616 - PeerSpot reviewer
SSS3 at Caltrans
Real User
Connections with data sources other than Oracle are stable.

What is most valuable?

The most valuable feature is its stability to connect with other data sources, other than Oracle.

How has it helped my organization?

We basically are able to do better analytics, be able to make better decisions.

What needs improvement?

I would probably just like to see more integration with big data sources.

What do I think about the stability of the solution?

Stability is very good. We've had good success using the product.

What do I think about the scalability of the solution?

Scalability has been good for us, because we have a large enterprise; it's state-wide. We scale it up to our state-wide enterprise system.

How are customer service and technical support?

Technical support is excellent, very good.

Which solution did I use previously and why did I switch?

We just needed to upgrade our current environment.

I guess we decided to go with this solution because we already had experience with the product. We felt pretty comfortable using it.

When choosing a vendor such as Oracle, support and good service are my most important criteria.

It worked out very well for our environment.

How was the initial setup?

Initial setup was pretty complex, but we had help from the vendor, so that helped.

What other advice do I have?

Really work with the vendor.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user510576 - PeerSpot reviewer
Oracle BIEE Consultant at a tech consulting company with 1,001-5,000 employees
Consultant
With caching, we can simply schedule a report to run before users get to work. A lot of users want customized user interfaces.

What is most valuable?

Caching is a valuable feature. We can simply schedule the report to run before the users get to work. This reduces the time it takes for the users to load data-heavy dashboards.

I only realized this after using Tableau, but I really appreciate the re-usability of reports in OBIEE. I liked this because I don’t need to re-do reports that have to be in different dashboards and it makes my folder structure organized.

Another feature I love are the functions readily available in the RPD. This makes life so much easier when computing for example, year ago, month ago, rolling months, percent growth, etc.

Variables also give us a little flexibility with the formulas, titles and column names.

How has it helped my organization?

The company I was assigned to is a utilities company, so they heavily rely on daily reports to monitor the situation. Customer feedback is very crucial to them. Working both as their business analyst and developer, I get to communicate with the people responsible for reporting to top management. Based on their feedback, some are able to see if pending items have been delivered and if not, they can easily identify which group to go to. This assures that their customers are satisfied with the service.

Some have also said that with the reports readily available via OBIEE, they can immediately download and present them to their bosses. No more use of spreadsheets to compute for the KPIs.

What needs improvement?

We had a lot of users before that wanted customized user interfaces. This was one of the hardest things to customize in OBIEE. You had to have knowledge in other areas to provide user requirements.

With the popularity of self-service systems, our power users wanted more ad-hoc reports. We couldn’t provide this because that meant giving them administrator access, which was against the security guidelines of the company.

One requirement we also had was the ability for users to change passwords. Again, this meant that we had to give the users administrator access, which was against company protocol.

For how long have I used the solution?

I have used it since 2010, almost six years.

What do I think about the stability of the solution?

I am not sure if this is relevant, but there was one time when we configured the SSL for OBIEE 11.1.1.7 and we were unable to create new users. We did this to two servers, but the issue only happened to one server. The Oracle Support consultant we talked to wasn’t able to resolve this. I’ve since left the organization and am not sure if it has been resolved.

What do I think about the scalability of the solution?

There were no scalability initiatives that I was a part of, just upgrades to new machines, which are simple new installations.

How are customer service and technical support?

I rate technical support 5/10. I am not sure about others, but the technical support I had from Oracle Support was often delayed or they couldn’t solve the problem.

Which solution did I use previously and why did I switch?

I did not previously use a different solution, but I did dabble with Tableau after I started using OBIEE.

How was the initial setup?

Initial setup was straightforward. By the way, I’ve only worked with Windows installations.

Which other solutions did I evaluate?

The organization was already using this product when I got there, so we just maintained it.

What other advice do I have?

Google is your best friend! Some documentations do not contain everything, so it is good to be patient when looking for solutions, even outside Oracle Support.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user176937 - PeerSpot reviewer
Oracle OBIEE v12.x, v11.x SME Administrator at a manufacturing company with 501-1,000 employees
Vendor
Once fully used, the Visual Analyzer has great promise. However, you're allowing end users to upload spreadsheets that can mash with your existing data.

What is most valuable?

Visual Analyzer is a nice feature that gives us options on how to view our data.

How has it helped my organization?

Once fully used, the Visual Analyzer has great promise. However, you're allowing end users to upload spreadsheets that can mash with your existing data. This is a great idea (Tableau attack on Oracle's part), but it can be dangerous if the end-user data is wrong. In that case, the great report will be wrong. It still needs a data manager's blessing to check it, IMO.

What needs improvement?

Installing it is quite different now with the steps. Once the product becomes more mainstream with lots of blogs, the installation process will be easier to follow, but even with existing documentation it was quite a chore. Then, there's the issue of using it within a virtual server and the loop back challenge you have to hunt for on the internet to get it working correctly.

For how long have I used the solution?

I've been using it about a week or so.

What was my experience with deployment of the solution?

Mainly just the change in install process and virtual server 'challenge'.

How are customer service and technical support?

Customer Service:

It's Oracle - you get what you pay for service-wise, and even then it's the person you work with that dictates whether it's a good or not so good service.

Technical Support:

8/10 in general, but don't be afraid to raise severity if you're being essentially ignored.

Which solution did I use previously and why did I switch?

We previously used v11.x.

How was the initial setup?

It's pretty good, but as with all things Oracle you have to read the install notes first.

What about the implementation team?

We did it ourselves.

What other advice do I have?

OBIEE 11c is pretty slick these days, and it has a new look so that's nice. Everything's pretty darn good now with the following 2 caveats.

  1. Allow more than one RPD. I don't know how or when, but one RPD for an entire production environment is brutal.
  2. What's with BI Publisher? It seems everyone states that it's just for pixel perfect reports but the IMO shows that's just not true. There are a large number of standard reports that can, and should, be created in BIP. Daily Orders report bursts to various departments? That's not pixel perfect and it's one of a huge number that should be BIP. Sure there should be lots of analysis reports but BIP is still very important. So why has it not changed in this release? I'd swear Oracle's setting it up for removal like they did Discoverer, Hyperion, etc.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user

I would like to see how unstructured data challenges are handled. This to me is a big problem when you are trying to optimize data volumes.

PeerSpot user
Senior Finance Associate at a insurance company with 501-1,000 employees
Vendor
It provides some best in class features on paper, but it has various technical limitations.

What is most valuable?

The features of OBIEE most important to me and my organization are Interactive Dashboards, Ad-hoc Analysis & Enterprise Reporting. We also extensively use the Repository services to create Data layers.

How has it helped my organization?

We have created various standard reports which are used extensively in my organization and help us to save upon duplication and data errors. OBIEE has also helped my organization to consolidate all the sources of data and create conformity between the data and hierarchy of all the sources.

What needs improvement?

One of the major areas for improvement on this product is that it should be made friendlier to the end user. Also, there should be a functionality added where we can provide a comprehensive user guide on the report itself rather than outside the dashboard.

Being a Business Intelligence Suite it provides some best in class features on paper, but after working upon its implementation in my organization for past year, I have understood that it has various technical limitations.

For how long have I used the solution?

I've used OBIEE 11g for one year and was trained for six months by Oracle and Internal Trainings.

What was my experience with deployment of the solution?

As my organization works in the BFSI sector, the size of data that our systems produce every day is immense. I feel OBIEE is still not able to fully handle that amount of data and that creates deployment issues.

What do I think about the stability of the solution?

The overall OBIEE architecture is quiet stable. Although, we have faced issues infrequently where the application has crashed.

What do I think about the scalability of the solution?

OBIEE is very scalable and can handle a large number of users simultaneously. Although, it gets slower on heavy usage on a lot of machines.

How are customer service and technical support?

Customer Service:

I would rate the Customer Service for OBIEE from Oracle support team at 8/10. They are quiet good at responding to the queries.

Technical Support:

I would rate the Technical Support for OBIEE from Oracle support team at 6/10. A lot of times they would just ask to update to the latest version when asked for a specific functionality.

Which solution did I use previously and why did I switch?

Previously we were using Peoplesoft based Nvision reports. The major reason for switching to OBIEE was that it was not a complete BI solution. Also, Oracle had stopped the support for Peoplesoft which made it more vulnerable.

What about the implementation team?

We had a mix of vendor team and in-house resources and both teams were working simultaneously. The vendor team worked well at the time of initial setup but recently we decided to roll off the majority of the vendor resources because of cost concerns.

Which other solutions did I evaluate?

We did evaluate other options such as Cognos, SAP BO. As all our database architecture is based on Oracle Based technologies such as Essbase, Hyperion etc, we went on to implement Oracle BI.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Dan Ring - PeerSpot reviewer
Dan RingWriter at TechTarget
Writer

Hi -- I am a news writer at TechTarget.com. If you are available to be interviewed for a story on your implementation and use of Oracle OBIEE, please email me at dring@techtarget.com.

Thanks very much.

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Ariel Lindenfeld - PeerSpot reviewer
Director of Product Management at PeerSpot
Real User
Gartner's Magic Quadrant report says that OBIEE lacks good customer support. Have you found this to be the case?

Based on Gartner's Magic Quadrant, Oracle's customer support, product quality and sales experience are chronic weaknesses of OBIEE. However, customers choose OBIEE due to its integration with other Oracle products.

Are you a Real User of OBIEE? Have you found this to be the case in your organization?

If you are a user or are evaluating OBIEE, add your comment below or write your own review. Share your opinion with our community!

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user111810 - PeerSpot reviewer
it_user111810Developer at a university
Vendor

We are recent implementers of both OBIEE and the OBIA SIA (Student Information Analytics) offering. TO answer your questions regarding product quality and customer support I reply with a resounding YES. The already 4 month past deadline project has hit bugs (both existing and confirmed) at every step of the way; the integration and ease of use even when utilizing only Oracle's own BI platform is abysmal (click on a link in BIACM to FSM, time to reenter your password, want to set up a new developer in ODI or switch target environments, time to start generating wallets and manually configuring XML files). Even with direct access to the SIA development team (all of which is located in a timezone that prevents us from having enough overlap to actually communicate effectively during normal hours) the bugs and issues we've encountered do not see timely resolution and the 'fixes' eventually offered are nothing more that incredibly hack workarounds.

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Buyer's Guide
Download our free Oracle OBIEE Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2024
Buyer's Guide
Download our free Oracle OBIEE Report and get advice and tips from experienced pros sharing their opinions.