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reviewer1266738 - PeerSpot reviewer
BI Team Lead at a manufacturing company with 501-1,000 employees
Real User
Easy to set up automated report delivery, but there is too much maintenance required to support the architecture
Pros and Cons
  • "The most valuable feature is the ability to set up the automated delivery of reports."
  • "It takes a lot of maintenance to support the architecture, which is something that should be improved."

What is our primary use case?

We primarily use this product for company-wide data warehouse reporting.

What is most valuable?

The most valuable feature is the ability to set up the automated delivery of reports. It is a feature that is nice, as well as easy to do.

What needs improvement?

It takes a lot of maintenance to support the architecture, which is something that should be improved. Having a more simplified architecture would be better.

It should be easier to make changes or enhancements, as it is a long process to make a change in the system.

For how long have I used the solution?

We have been using Oracle OBIEE for about ten years.

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What do I think about the stability of the solution?

I don't find the stability of this product to be great.

What do I think about the scalability of the solution?

Scalability is something that could be improved.

How was the initial setup?

The initial setup was complex.

What about the implementation team?

We used a consulted to assist us with deployment.

What's my experience with pricing, setup cost, and licensing?

Oracle products are extremely expensive. However, the version that we have is older and we no longer pay licensing fees.

What other advice do I have?

I would rate this solution a five out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user521616 - PeerSpot reviewer
SSS3 at Caltrans
Real User
Connections with data sources other than Oracle are stable.

What is most valuable?

The most valuable feature is its stability to connect with other data sources, other than Oracle.

How has it helped my organization?

We basically are able to do better analytics, be able to make better decisions.

What needs improvement?

I would probably just like to see more integration with big data sources.

What do I think about the stability of the solution?

Stability is very good. We've had good success using the product.

What do I think about the scalability of the solution?

Scalability has been good for us, because we have a large enterprise; it's state-wide. We scale it up to our state-wide enterprise system.

How are customer service and technical support?

Technical support is excellent, very good.

Which solution did I use previously and why did I switch?

We just needed to upgrade our current environment.

I guess we decided to go with this solution because we already had experience with the product. We felt pretty comfortable using it.

When choosing a vendor such as Oracle, support and good service are my most important criteria.

It worked out very well for our environment.

How was the initial setup?

Initial setup was pretty complex, but we had help from the vendor, so that helped.

What other advice do I have?

Really work with the vendor.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Oracle OBIEE
January 2025
Learn what your peers think about Oracle OBIEE. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
PeerSpot user
Infrastructure Manager at a tech services company with 51-200 employees
Consultant
I like the self service analytics feature. Users don't need to ask for new views from IT.

Valuable Features:

Self service analytics is an amazing feature with OBIEE. Users are empowered to get at the information they need without the need to ask for new views from IT. Through the development of the application, the data is arranged using business terms that those users can understand. 

Improvements to My Organization:

We have used OBIEE at several clients and the feedback has been fantastic on the dashboards, scorecards, and reporting that we have created. Clients love that OBIEE is a central location to view data from multiple sources in terms that make sense to the business user.

Room for Improvement:

There is some room for improvement on the development side, older versions use a 32-bit administration studio. Some of the controls in this older studio are a little clunky and it can be easy to get lost as a new developer in the various wizards and windows.

Use of Solution:

4 years

Deployment Issues:

Clustering and Single-Sign on can be difficult.

Initial Setup:

The initial setup of OBIEE depends on the data sources and their complexity. There is a great community with tons of blogs and the OTN Forums where professionals are willing to share and help out with any setup questions.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: I am a consultant with an Oracle Platinum partner.
PeerSpot user
it_user417126 - PeerSpot reviewer
Sr Director Enterprise Business Systems at a educational organization with 1,001-5,000 employees
Vendor
Interacting with other non-Oracle applications and sources is a little difficult right now.

Improvements to My Organization

We use it as our primary system for passing information and data through Oracle E-Business Suite, and for pulling in data from other platforms. In this way, it's our information and data hub.

Room for Improvement

Interacting with other non-Oracle applications and sources is a little difficult right now. It needs to be easier, such as interactions with cloud resources.

Use of Solution

I've used it probably for up to 10 years now.

Deployment Issues

We've had no issues with deployment other than the interactions between it and non-Oracle apps.

Stability Issues

We run an older version right now, so we haven't made any changes to it. It's stable in its current state, and we haven't had any issues with instability.

Scalability Issues

There have been times where we probably could use an initial processing power, but we're constrained around the licensing that we're in.

Customer Service and Technical Support

We just dropped our maintenance with Oracle last year and have gone to a third-party service provider. It was less than half of the cost, and we didn't see the value of the money that we were spending at the time with Oracle.

Initial Setup

The initial setup is fairly straightforward, but I wasn't around when the implementation was done.

Pricing, Setup Cost and Licensing

The re-licensing is a large cost proposition so we may be looking at alternatives, I think, in the next couple of years.

Other Advice

We are using it just because we have other tools we've retired. I'm not really excited about it nor am I ready to kick it to the curb.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user424092 - PeerSpot reviewer
it_user424092Manager, Architect Community, Oracle Technology Network at a tech company with 10,001+ employees
Real User

Hi,

Regarding the integration challenges you mention, you might find a solution among the resources available here: community.oracle.com

If you post a specific question in that forum you're very likely to get a response. And If you send me a link to your question I'd be happy to bring it to the specific attention of some of the OBIEE specialists in the Oracle ACE Program.

it_user313410 - PeerSpot reviewer
Reporting Analyst at a government with 1,001-5,000 employees
Vendor
It delivers CMS data to the user efficiently while hiding their complexity, though the mapping functionality needs some maturing.

What is most valuable?

Interactive dashboards are fantastic (business users love them) and BI Publisher – it creates great 'pixel perfect' reports which have a lovely professional look (compared to some other BI products out there), and it is also a very efficient way of delivering CMS data to the user while hiding the complexity from them.

How has it helped my organization?

The OBIEE interactive dashboards delivered trend information to end users, but also enabled them to drill down into the detail themselves when they saw anomalies. This meant that they could investigate the data themselves immediately, without the need for more than basic technical expertise, rather than submitting requests for data and going through iterative versions until they found what they were looking for (which I happen know can take weeks in other organizations, by which time the trend is 'stale').

What needs improvement?

BI Publisher can be a little unstable.

The mapping functionality in OBIEE is still quite immature. We started using it, but it doesn't really hold up compared to other GIS tools (although is very convenient as is packaged with OBIEE so would be great to have all the data visualisation/interrogation available on one tool).

A better searching/cataloguing system would be good. When you have too many reports/dashboards discoverability becomes an issue. Of course, good planning and documentation can get you around this, but it would be nice if the tool had some functionality to make this easy to do (the search function can be very slow and is not that user friendly).

For how long have I used the solution?

I've used OBIEE for six years, this version for four years, and the previous one for two.

What do I think about the stability of the solution?

Performance drops right down with high levels of users (esp when we have on Oracle RAC – improved when we moved to ODA)

How are customer service and technical support?

Good - but sometimes would take a while to get assistance with trickier issues.

Which solution did I use previously and why did I switch?

Yes – SAS. We shifted to Oracle as the SAS BI tools were not as slick (several other options were evaluated, but Oracle was chosen). SAS now has Visual Analytics – but it still looks a little clunky compared to OBIEE. And the business users love OBIEE look and feel.

What about the implementation team?

We did an in-house implementation, but had experienced ex–Oracle contractors on the team. I would say a good set up of your RPD and a well planned design of your dashboards/reporting framework is essential – and that takes experience.

What other advice do I have?

The business users love it! To use successfully it pays to plan out your approach – underlying data, RPD, dashboard navigation and layout standards before hand – planning and following best practice are the key to a successful implementation and getting the most out of the product.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Hyperion Applications Manager at a retailer with 1,001-5,000 employees
Vendor
We can create ad hoc analyses and present data with Dashboards, Alerts, and BI Publisher.

Valuable Features

Dashboards, Alerts, BI Publisher. Together these 3 features make this product a great tool to present data. Users can also create ad hoc analyses easily. Integrates very well with a wide variety of data sources making it easy to present data from multiple sources in a single place.

Improvements to My Organization

One stop shop for all reporting, data integrity, and compliance with company standards.

Room for Improvement

Performance for large data sets.

Use of Solution

12 years

Deployment Issues

Setting up SSL can be complex. Documentation is confusing. But other sources of information such as blogs really help.

Scalability Issues

Sometimes when lots of users get in and try to run the same report at the same time with different parameters.

Customer Service and Technical Support

Customer Service:

Prompt but not always helpful.

Technical Support:

Poor

Initial Setup

Depends on the requirements and infrastructure, but proper planning makes it pretty straightforward.

Implementation Team

In-house

Pricing, Setup Cost and Licensing

Being rollover customers from a previously owned company there was confusion about licensing. Talking to an Oracle rep helped.

Other Advice

Excellent BI tool that is flexible and user-friendly, and getting better with each new release.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user517542 - PeerSpot reviewer
it_user517542Group Manager, Applications Development at a tech services company with 51-200 employees
Consultant

I have worked & implemented on OBIEE, great product, I hope the BICS will also have the entire feature spectrum OBIEE has in the near future. compared to other competitive products this has much better features. cost is high & the support and coverage is poor.

See all 3 comments
Ariel Lindenfeld - PeerSpot reviewer
Director of Product Management at PeerSpot
Real User
Gartner's Magic Quadrant report says that OBIEE lacks good customer support. Have you found this to be the case?

Based on Gartner's Magic Quadrant, Oracle's customer support, product quality and sales experience are chronic weaknesses of OBIEE. However, customers choose OBIEE due to its integration with other Oracle products.

Are you a Real User of OBIEE? Have you found this to be the case in your organization?

If you are a user or are evaluating OBIEE, add your comment below or write your own review. Share your opinion with our community!

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user111810 - PeerSpot reviewer
it_user111810Developer at a university
Vendor

We are recent implementers of both OBIEE and the OBIA SIA (Student Information Analytics) offering. TO answer your questions regarding product quality and customer support I reply with a resounding YES. The already 4 month past deadline project has hit bugs (both existing and confirmed) at every step of the way; the integration and ease of use even when utilizing only Oracle's own BI platform is abysmal (click on a link in BIACM to FSM, time to reenter your password, want to set up a new developer in ODI or switch target environments, time to start generating wallets and manually configuring XML files). Even with direct access to the SIA development team (all of which is located in a timezone that prevents us from having enough overlap to actually communicate effectively during normal hours) the bugs and issues we've encountered do not see timely resolution and the 'fixes' eventually offered are nothing more that incredibly hack workarounds.

See all 5 comments
reviewer1444320 - PeerSpot reviewer
Principal Consultant at a tech services company with 10,001+ employees
Real User
Good architecture for designing as per the needs of an organization
Pros and Cons
  • "I like the architecture of this solution. RPV is a powerful feature in Oracle OBIEE. It lets us design as per the needs of the organization. I can have multiple presentation folders and presentation layers. I can have customization in a single node in VMware, which is a very good feature of Oracle OBIEE. It helps customers in designing as per their requirements."
  • "Even though we have a feature to enable the physical query to be seen in the log, in case of any issues, it is challenging to debug and see or identify where is the issue. For example, we designed the OBIEE repository and deployed it into the server, and we are now accessing and creating a report. For some reason, if the report is not working as expected, it is very difficult to identify the issue. We have a feature to see the physical query that is being generated in the central OBIEE server. I feel that this feature should have been available at the repository level so that while designing the repository, we can select the presentation columns and the query it is going to create. This will avoid the additional task of deploying a feature into the server and then testing the report. It will also make the implementation process friendly if, while designing the repository, we can see: How is a feature working? Are any of the presentation columns selected? How is the query being generated? Which query is being generated? Are any joints used? What kind of joints are used? Having this kind of information will make Oracle OBIEE more powerful and developer-friendly."

What is most valuable?

I like the architecture of this solution. RPV is a powerful feature in Oracle OBIEE. It lets us design as per the needs of the organization. I can have multiple presentation folders and presentation layers. I can have customization in a single node in VMware, which is a very good feature of Oracle OBIEE. It helps customers in designing as per their requirements.

What needs improvement?

Even though we have a feature to enable the physical query to be seen in the log, in case of any issues, it is challenging to debug and see or identify where is the issue. For example, we designed the OBIEE repository and deployed it into the server, and we are now accessing and creating a report. For some reason, if the report is not working as expected, it is very difficult to identify the issue. 

We have a feature to see the physical query that is being generated in the central OBIEE server. I feel that this feature should have been available at the repository level so that while designing the repository, we can select the presentation columns and the query it is going to create. This will avoid the additional task of deploying a feature into the server and then testing the report. It will also make the implementation process friendly if, while designing the repository, we can see:

    • How is a feature working?
    • Are any of the presentation columns selected?
    • How is the query being generated?
    • Which query is being generated?
    • Are any joints used?
    • What kind of joints are used?

    Having this kind of information will make Oracle OBIEE more powerful and developer-friendly.

    For how long have I used the solution?

    I have been working with Oracle OBIEE for more than seven years.

    What do I think about the stability of the solution?

    It is very stable.

    What do I think about the scalability of the solution?

    The architecture of Oracle OBIEE is defined, and within the architecture, it is definitely scalable. You extend the repository and the data model layer. In the server setting, you have the flexibility to include the security aspects that Oracle supports. I feel it is extremely extendable. Our clients are enterprise-level companies.

    How are customer service and technical support?

    There are challenges in getting a response from Oracle. We have faced challenges with Oracle technical support. Whenever we raise a request, the response comes very late. There is some delay.

    I have been working with this solution for over seven years in an implementation role. By using the features and tools available in Oracle OBIEE, I am able to identify the cause and debug and validate it.

    How was the initial setup?

    The initial setup is straightforward. It doesn't take much time. If you do the setup and implementation, it will take two to three days.

    What other advice do I have?

    It is a nice tool that can be modeled for each and every requirement. To be able to develop and deploy it quickly as per the customer needs, you should have the right implementation person who understands the customer's requirements and has a total understanding of the product. 

    I would rate Oracle OBIEE an eight out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free Oracle OBIEE Report and get advice and tips from experienced pros sharing their opinions.
    Updated: January 2025
    Buyer's Guide
    Download our free Oracle OBIEE Report and get advice and tips from experienced pros sharing their opinions.