Outreach Reviews

Name: Outreach
Brand: Outreach
Rating: 4.3 (3 reviews)

4.3 out of 5

3 reviews
100% willing to recommend

What is Outreach?

Outreach, the leading Sales Engagement Platform, accelerates revenue growth by optimizing every interaction throughout the customer lifecycle. The platform manages all customer interactions across email, voice and social, and leverages machine learning to guide reps to take the right actions.

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Outreach is the #8 ranked solution in top Opportunity Management solutions. PeerSpot users give Outreach an average rating of 8.6 out of 10. Outreach is most commonly compared to Salesforce Sales Cloud: Outreach vs Salesforce Sales Cloud.

Buyer's Guide

Opportunity Management

February 2025

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Helped 838,640 peers since 2012

Featured reviews

NUR HAQUE

Frontend Developer at The Alt Cloud

In terms of improvements, one significant area for the product is efficiency, particularly when processing large data loads. Similar to other platforms, long recording times lead to extended processing times, which can be inconvenient for users. For instance, a previous client encountered delays due to lengthy recording times. To address this, I implemented a live transcription approach where data is transcribed in real-time, immediately sent to the AI model, and returned quickly. This optimized the process, but enhancing the platform's inherent efficiency would be beneficial.

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Ayush Raj

Web Developer Internship at NeuroNexus Innovations

Improvements can be made to accommodate sponsors who are not physically available in the same state. If sponsors are open to it, meetings could be conducted on an online platform to finalize deals more effectively. Additionally, making the responses more attractive and effective can draw more students, the public, and companies to explore the offerings.

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reviewer1324902

Digital Marketing Manager at Redwood Software

Reporting at the 20,000 foot level needs to be improved. I want to be able to see how many emails are opened twice vs three times vs four times. I'd love to see a roll-up report on cloned sequences; or sequences that have the same email subject lines. I'd like to be able to compare results across cloned sequences and then aggregate the results. If I want to get to that then I need to export to Power BI and frankly for what we spend that should be built-in. I can't delete SmartViews from some locked users, which is just annoying.

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Outreach mindshare

As of February 2025, the mindshare of Outreach in the Opportunity Management category stands at 2.0%, down from 5.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Opportunity Management

Key learnings from peers

Valuable Features

"Outreach is very good when engaging with sponsors to understand their expectations."
"The solution facilitates Git workflow management, enabling me to handle various pull requests from team members. Additionally, I use these tools to deploy applications to different cloud providers, such as GCP and AWS, including AWS EC2 services. The automation tools also streamline testing processes for the code submitted by other developers."
"It's allowed us greater visibility into the number of touches it takes to generate a real opportunity as well as overall visibility to seller activity. We are getting better data on what messaging works when reaching out to prospects."

Room for Improvement

"Improvements can be made to accommodate sponsors who are not physically available in the same state. If sponsors are open to it, meetings could be conducted on an online platform to finalize deals more effectively."
"In terms of improvements, one significant area for the product is efficiency, particularly when processing large data loads. Similar to other platforms, long recording times lead to extended processing times, which can be inconvenient for users. For instance, a previous client encountered delays due to lengthy recording times. To address this, I implemented a live transcription approach where data is transcribed in real-time, immediately sent to the AI model, and returned quickly. This optimized the process, but enhancing the platform's inherent efficiency would be beneficial."
"Reporting at the 20,000 foot level needs to be improved. I want to be able to see how many emails are opened twice vs three times vs four times."

Pricing

"Outreach uses a request-based pricing model. It's pretty affordable. They offer different packages for various scenarios, depending on how you're trying to develop your platform using Outreach. I think that's a good starting point. If our organization scales up or needs more services from the tool, we'd consider upgrading."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Opportunity Management Buyer's Guide for additional reliable information.

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Learn more about Outreach

Thousands of customers, including Cloudera, Glassdoor, Pandora, and Zillow, rely on Outreach to drive predictable and measurable growth, increase efficiency and effectiveness of customer-facing teams, and improve visibility into sales activity and performance.