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Outreach vs Salesforce Sales Cloud comparison

Outreach and Salesforce are both solutions in the Opportunity Management category. Outreach is ranked #8 with an average rating of 8.5, while Salesforce is ranked #2 with an average rating of 8.2. Outreach holds a 2.2% mindshare in OM, compared to Salesforce’s 14.4% mindshare. Additionally, 100% of Outreach users are willing to recommend the solution, compared to 93% of Salesforce users who would recommend it.
Outreach
Read 3 Outreach reviews
  • 201 Views
  • 121 Comparison Views
100% willing to recommend
Salesforce Sales Cloud
Read 113 Salesforce Sales Cloud reviews
  • 703 Views
  • 383 Comparison Views
93% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Outreach and Salesforce Sales Cloud based on real PeerSpot user reviews.

Find out in this report how the two Opportunity Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

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To learn more, read our detailed Outreach vs. Salesforce Sales Cloud Report (Updated: October 2024).
Buyer's Guide
Outreach vs. Salesforce Sales Cloud
October 2024
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Helped 816,406 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Valuable Features

No sentiment score available
No sentiment score available
Salesforce Sales Cloud enhances productivity with customizable features, automation, integration, and user-friendly interface for improved sales and CRM.
 

Room For Improvement

No sentiment score available
No sentiment score available
Salesforce Sales Cloud has a complex interface, slow loading, high cost, limited integration, and requires improved AI, automation, and support.
 

Stability Issues

No sentiment score available
No sentiment score available
Salesforce Sales Cloud is stable and reliable, with minimal downtime and consistently high user satisfaction ratings.
 

Scalability Issues

No sentiment score available
No sentiment score available
Salesforce Sales Cloud is scalable across company sizes, supporting expansion but may face data limits and cost challenges.
 

Customer Service

No sentiment score available
No sentiment score available
Salesforce Sales Cloud offers efficient service, with tiered support quality; users commend premier services but seek faster basic support.
 

Setup Cost

No sentiment score available
No sentiment score available
Salesforce Sales Cloud offers customization and features but is costly; bulk purchases and consultants can optimize expenses.
 

Categories and Ranking

Outreach
Ranking in Opportunity Management
8th
Average Rating
8.6
Number of Reviews
3
Ranking in other categories
No ranking in other categories
Salesforce Sales Cloud
Ranking in Opportunity Management
2nd
Average Rating
8.4
Number of Reviews
113
Ranking in other categories
CRM (1st), Sales Force Automation (1st), Conversation Intelligence Software (3rd)
 

Mindshare comparison

As of November 2024, in the Opportunity Management category, the mindshare of Outreach is 2.2%, down from 6.9% compared to the previous year. The mindshare of Salesforce Sales Cloud is 14.4%, down from 15.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Opportunity Management
 

Featured Reviews

NUR HAQUE - PeerSpot reviewer
Offers AI capabilities for transcription and image recognition modeling tasks
In terms of improvements, one significant area for the product is efficiency, particularly when processing large data loads. Similar to other platforms, long recording times lead to extended processing times, which can be inconvenient for users. For instance, a previous client encountered delays due to lengthy recording times. To address this, I implemented a live transcription approach where data is transcribed in real-time, immediately sent to the AI model, and returned quickly. This optimized the process, but enhancing the platform's inherent efficiency would be beneficial.
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Richard Mottershead - PeerSpot reviewer
Infinitely customizable, good end-to-end sales and customer management processes but lacks good documentation
Essentially, it's the CRM solution for managing customers and leads. The features that had the most significant impact on our sales efficiency include flexibility, regular updates, and very good end-to-end sales and customer management processes. AI and machine learning are on the agenda for next year. Initially, it will be very silo-based, but eventually, we'll be integrating MIBI data into our solution. Sales Cloud's reporting and analytics capabilities influenced our sales strategy quite a lot. We can build every report as a dashboard, and there are various sorts of things. We are using Tableau as our MIBI analytic solution, which is also owned by Salesforce these days.
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816,406 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Educational Organization
76%
Computer Software Company
4%
Financial Services Firm
3%
Manufacturing Company
2%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What needs improvement with Outreach?
Improvements can be made to accommodate sponsors who are not physically available in the same state. If sponsors are open to it, meetings could be conducted on an online platform to finalize deals ...
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What is your primary use case for Outreach?
I was the PRN Outreach lead of my club and my college. In this role, I conducted promotions and approached sponsors for my events. I was responsible for organizing multiple events and reaching out ...
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What is your experience regarding pricing and costs for Outreach?
Outreach uses a request-based pricing model. It's pretty affordable. They offer different packages for various scenarios, depending on how you're trying to develop your platform using Outreach. I t...
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What do you like most about Salesforce Sales Cloud?
The features of Sales Cloud most useful for testing and running email campaigns are highly valuable.
See all answers
What needs improvement with Salesforce Sales Cloud?
There is no room for improvement in Sales Cloud. I would not want any new features included in the next release.
See all answers
What is your primary use case for Salesforce Sales Cloud?
I use Sales Cloud to manage my sales pipeline.
See all answers
 

Comparisons

No data available
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Microsoft Dynamics CRM vs Salesforce Sales Cloud
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SAP CRM vs Salesforce Sales Cloud Logo
SAP CRM vs Salesforce Sales Cloud
Compared 33% of the time
Oracle CX Sales vs Salesforce Sales Cloud Logo
Oracle CX Sales vs Salesforce Sales Cloud
Compared 5% of the time
IQVIA Orchestrated Customer Engagement vs Salesforce Sales Cloud Logo
IQVIA Orchestrated Customer Engagement vs Salesforce Sales Cloud
Compared 4% of the time
Camunda vs Salesforce Sales Cloud Logo
Camunda vs Salesforce Sales Cloud
Compared 4% of the time
More Salesforce Sales Cloud Competitors
 

Product Reports

Buyer's Guide
Opportunity Management
October 2024
Outreach reportDownload Outreach product report
Buyer's Guide
Salesforce Sales Cloud
October 2024
Salesforce Sales Cloud reportDownload Salesforce Sales Cloud product report
 

Also Known As

No data available
Sales Cloud, SFDC, Salesforce
 

Learn More

Video not available
Outreach
Video not available
Salesforce
 

Overview

Outreach, the leading Sales Engagement Platform, accelerates revenue growth by optimizing every interaction throughout the customer lifecycle. The platform manages all customer interactions across email, voice and social, and leverages machine learning to guide reps to take the right actions.

Thousands of customers, including Cloudera, Glassdoor, Pandora, and Zillow, rely on Outreach to drive predictable and measurable growth, increase efficiency and effectiveness of customer-facing teams, and improve visibility into sales activity and performance.

Salesforce Sales Cloud is a comprehensive CRM platform designed for efficient lead management, sales forecasting, and customer engagement, offering extensive customization and cloud-based accessibility.

Aimed at enhancing business efficiency, Salesforce Sales Cloud supports core business processes like CRM, lead and opportunity management, sales forecasting, and customer engagement. Its robust integration capabilities allow seamless connectivity with ERP systems and various applications. The platform offers pipeline tracking, process automation, and advanced sales cycle management. Users appreciate its cloud-based accessibility, allowing teams to operate remotely and manage sales operations effectively. However, users highlight concerns about its complexity, cost, and the need for a more intuitive interface.

What features does Salesforce Sales Cloud offer?
  • Customization: Tailor the CRM to meet specific business requirements.
  • Robust Reporting: Comprehensive analytics and data insights.
  • Lead Management: Efficiently manage and convert leads.
  • API Integration: Seamless connectivity with multiple applications.
  • Cloud Accessibility: Work from anywhere with cloud-based access.
What benefits should be evaluated in Salesforce Sales Cloud reviews?
  • Enhanced Productivity: Streamline sales processes with automation.
  • Improved Collaboration: Facilitate team coordination and client engagement.
  • Accurate Forecasting: Make informed decisions with reliable sales forecasts.
  • Flexibility: Accommodate diverse industry needs with ease.
  • Legacy System Integration: Efficiently update and integrate with existing systems.

Salesforce Sales Cloud is widely implemented across industries such as finance, healthcare, and retail, supporting sales teams in tracking and managing sales operations. Its use extends to reporting, collaboration, and enhancing client interactions, allowing companies to tailor Salesforce to meet industry-specific requirements efficiently.

 

Sample Customers

cloudera, monogDB, eventbrite, DocuSign, Adobe, Microsoft, Zillow
Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group
Buyer's Guide
Outreach vs. Salesforce Sales Cloud
October 2024
Free Report: Outreach vs. Salesforce Sales Cloud
Find out what your peers are saying about Outreach vs. Salesforce Sales Cloud and other solutions. Updated: October 2024.
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We monitor all Opportunity Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.