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it_user1206177 - PeerSpot reviewer
Sr. Manager IT Operations at a tech vendor with 5,001-10,000 employees
Real User
Provides cross-cloud security but it isn't so user-friendly
Pros and Cons
  • "The product is quite good for providing multi-clouds or cross-cloud security from a single-pane -of-glass."
  • "Palo Alto should work on ease-of-use and the user-friendliness to be more competitive with some competing products."

What is our primary use case?

We use cloud solutions generally for client demos of products.  

How has it helped my organization?

It has not been implemented, but Prisma or Dome9 will provide us with better cloud security and less administration time for our cloud instances. 

What is most valuable?

RedLock is quite good for providing multi-clouds or cross-cloud security.  

What needs improvement?

In our testing, we have found the Check Point product CloudGuard Dome9 to be more user-friendly at this point. Palo Alto Prisma's interface was not as user-friendly. Palo Alto should work on this part of its solution to be more competitive with ease-of-use. I do not feel Palo Alto is short of any features, but if we compare the two side-by-side, I think the user interface for Palo Alto needs to be improved to make it at least as good as Dome9.  

Buyer's Guide
Prisma Cloud by Palo Alto Networks
November 2024
Learn what your peers think about Prisma Cloud by Palo Alto Networks. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,036 professionals have used our research since 2012.

For how long have I used the solution?

We just started evaluating it, so we have just been using it for a little more than a month doing some evaluations and proof of concept.  

What do I think about the stability of the solution?

The product is stable.  

What do I think about the scalability of the solution?

We have not tested scalability extensively to this point because our cloud accounts are not being used so much that it warrants scaling it up. We only dedicated a small amount of resources for the product at this point while exploring it.  

There are up to 10 users on RedLock in our company and there are never more than 10 at this point.  

How are customer service and support?

We worked with both the Palo Alto and Check Point technical support teams during our evaluations. So we were connected to the technical team at Palo Alto. Their technical support was excellent. The presales team was very proactive and helped us in every aspect we needed to resolve our queries during implementation and they provided knowledge to our team internally. The technical support from both vendors was very good. This was not a problem.  

Which solution did I use previously and why did I switch?

We have been using the native security solutions from each of the clouds or cloud service partners we deal with, but they have limited functionality. That is why we began to look into other options. 

How was the initial setup?

The initial setup was not too easy and yet not too complex. It was pretty good. The deployment took a couple of days. For deployment, it required only one person. For maintenance, it requires a team of engineers. We have a team with different roles and responsibilities. We have someone from the network team, we have someone from the infosec [information security] team, we have someone from the cloud team, and we have someone from our Unix team. So there is one person from each team who has been assigned roles and responsibilities with explorations of Prisma. The team monitors the system on a day-to-day basis and checks for threats and then, according to what they find, then they decide on any necessary course of action.  

What about the implementation team?

Our company did the deployment ourselves with an internal team. We did not use an integrator or consultant.  

Which other solutions did I evaluate?

We did not use any specific or dedicated cloud security product before evaluating the options we chose to review. Currently, we do not have any specific product that we purchased specifically for cloud security. Recently we came across Palo Alto Prisma Cloud Security and Check Point Cloud Guard Dome9 products and we chose to evaluate both and engage in POCs.  

We wanted to find some solution where we could see all our cloud accounts and manage them in one single pane of glass. When we used the native solutions that were in place through our cloud providers, we had to manage several different clouds by going to each individually. These dedicated products have everything for cloud security management in one place and we can monitor all our cloud activity from there. There is also the benefit that the functionality of dedicated products is more robust.  

Currently, we have stopped using RedLock. We are focusing on exploring Dome9 by Check Point. We have found it very easy to use and the interface is quite user-friendly.  

What other advice do I have?

The advice I would give to someone seriously considering these cloud solution products is to be careful with procedures you use while testing them. During the setup phase, there were not many challenges. But while integrating the cloud accounts, I would recommend the users initially provide only read-only access not read-write access, just as a precaution. The users should also be cautious not to expose cloud data to vendors like Dome9 or Palo Alto or whomever the vendor will be.  

On a scale from one to ten where one is the worst and ten is the best, I would rate the Palo Alto product overall as a seven-out-of-ten. Dome9 I would currently rate eight-out-of-ten. Palo Alto's rating could improve with enhancements to ease-of-use.  

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Customer Engineer at a tech services company with 501-1,000 employees
Reseller
Reduces investigation times, offers good preventative measures, and has useful reporting capabilities
Pros and Cons
  • "The visibility on alerts helps you investigate more easily and see details faster."
  • "The automation must continue to become much smoother."

What is most valuable?

We use the CSPM (Cloud Security Posture Management) module that provides good visibility across workloads. The solution in general provides visibility, compliance, and governance across all of our workloads. 

Prevention along with Prisma Cloud's detection capabilities can be leveraged by deploying Defender on your workloads. Additionally, out-of-the-box rules, like compliance rules, runtime rules, or vulnerability rules can be further created to secure any cloud-native workload.  

You can identify any access details and over-privileged permissions using the CIEM (Cloud Identity and Entitlement Management) module by running IAM queries.

You can ingest your Flow Logs to Prisma Cloud and further analyze them using the network queries. You get a detailed view of network flow, configuration details of each resource, mapping of how resources are connected to each other, etc. 

The cloud identity security and cloud network security capabilities are very helpful.

Prisma Cloud helps you identify vulnerabilities and misconfigurations in your code by integrating with your VCS (Version Control System) for example GitHub repository. You will get an overview page as well as a detailed view based on the type like vulnerabilities, IAC misconfigurations, secrets, licenses, etc. There are different options available. If you want full visibility, you can also go to the supply chain graph and see these details. It helps in identifying these risks. It also shows the package dependencies that need to be mapped. In a case where a package is dependent on something, both are provided so that you can see the vulnerabilities. That's a good feature. You can further integrate security into our CI/CD pipeline like Jenkins.

Prisma Cloud provides security that spans multi and hybrid cloud environments. It provides security across AWS, GCP, Azure, Oracle, and Alibaba. We usually engage with customers with workloads across multiple clouds and Prisma Cloud is a good fit for these environments.

The comprehensiveness of Prisma Cloud for protecting the full cloud-native stack is great. It's a single tool that does everything. When Prisma started off, it was more of a CSPM and CW tool. Now, they have also expanded towards Code Security, which is also increasing. It covers a lot of features in terms of its CNAPP (Cloud-Native Application Protection Platform) capabilities and yet the ease of use is exemplary. It offers great automation as well. It's not just about security, it is also about automating these procedures as much as possible. For example, if you want to deploy Defender, you get auto-defend rules. 

It supports taking a more proactive approach to Cloud Security. We can modify existing policies or create policies if required and get alerted if there are any security violations. It can be further integrated into third-party solutions, by alerting channels like Slack

Prisma Cloud provides the visibility and control you need regardless of how complex or distributed your cloud environments become. With it, you can view all of your assets on your cloud account. You can even filter. There are different filters based on the cloud providers, and from there you can filter based on the service that you are looking at. Those are grouped in a particular order so that you can go to those resources. For example, if I want to check for an AWS EC2 instance, once I go there, I can select that instance name and get the config details as well. There is an audit trail if I want to see any changes that have been detected in these resources. It gives me complete visibility to the most granular level.

Prisma Cloud provides us with a single tool that protects all of our cloud resources and applications without having to manage and reconcile these other security and compliance reports. There is a compliance section. You can even have compliance available out of the box. You can filter the alerts based on the compliance rules. You can further generate a report for a compliance standard by creating an alert rule. You can add your email address and you can get your weekly report sent to you. All of those things are available and customizable. You can do a deep dive for your workloads, as in your VMs, your container, serverless, etc.

Prisma Cloud provides risk clarity at runtime and across the entire pipeline showing issues as they are discovered during the build phases. If it's colored in red, it indicates there are serious alerts. If it's green, it means it's all good. That's a high-level overview of visibility. However, it also indicates all the risks and categorizes those. 

Prisma Cloud helped to reduce runtime alerts. You can even create runtime rules. If you want to apply it globally, you can have it for all of your workloads. Once you create these, you will also get alerts for all those runtime rules that you have created for your workloads.

So far, we've reduced investigation times. The visibility on alerts helps you investigate more easily and see details faster. It helps you investigate similar alerts and take action accordingly. 

It is one solution that has multiple capabilities. It's not just a CSPM (Cloud Security Posture Management); it has CWP (Cloud Workload Protection), CCS (Cloud Code Security), CNS (Cloud Network Security), and CIEM (Cloud Identity and Entitlement Management) capabilities. Since it's all under one product, we don't have to buy multiple solutions. In that sense, we have saved money.  

What needs improvement?

We could not use the data security module. It's not available to our Indian customers.

The automation must continue to become much smoother. There are automation capabilities, however, there are certain challenges with that as well. The approach we generally take is we have to raise a support ticket and have multiple calls with the support engineers. That takes some amount of time. If it's a POC, proof of concept, or something like that is still fine. However, if it is the customer's production workloads that we are testing, that delays that entire implementation. Errors need to be resolved or there has to be faster support for these aspects.

At one point, one of our customers was looking for a compliance standard, which is not available out of the box on Prisma Cloud. Maybe not all standards are covered at this point.

When we face challenges and need to raise a support ticket, it takes time for them to get back to us and investigate the issue. We'd like the process to happen faster. We'd also like to have a dedicated source of support. If you have five or six consecutive issues, you have to follow up across five or six separate tickets. It would be easier if we just had one touchpoint that could manage multiple requests. 

For how long have I used the solution?

I've been working with the solution for close to two years. 

How are customer service and support?

I've dealt with technical support, They are good, however, the turnaround time is slow. When you are working on a POC, it's fine, however, when you begin to deal with production workloads, issues need to be resolved faster. 

How would you rate customer service and support?

Neutral

What other advice do I have?

We're an implementation partner. 

It took me some time, first of all, to understand the product. However, that is important. You need to understand the product, and then get the value. There are different aspects of the product that have different scanning times. Once you onboard, it takes a certain time to get all the details. Also, there will be certain alerts that might not be default alerts. After a certain amount of time, you might have to funnel them. Or, you might want to narrow down to those alerts which are important to you. After that, you'll begin to see the actual value added and to get there, it will definitely take a certain amount of time. 

I'd rate the solution nine out of ten. 

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner and Reseller
PeerSpot user
Buyer's Guide
Prisma Cloud by Palo Alto Networks
November 2024
Learn what your peers think about Prisma Cloud by Palo Alto Networks. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,036 professionals have used our research since 2012.
Akshay Karoo - PeerSpot reviewer
Technology Specialist - Cloud Security at a tech services company with 11-50 employees
Real User
Top 10
Provides security scanning in multi and hybrid cloud environments and the visibility and control we need
Pros and Cons
  • "Prisma Cloud's most important feature is its auto-remediation."
  • "Prisma Cloud lags behind in terms of security automation capabilities."

What is our primary use case?

We use Prisma Cloud for the banking sector to check the policies as required.

How has it helped my organization?

Prisma Cloud provides security scanning in multi and hybrid cloud environments. This is important because customers often ask if they need certain services, such as detection, auto-remediation, and policies. AWS has all of these features, but why would a customer use anything else? The answer is that Prisma Cloud is multi-cloud, so it can monitor multiple clouds as well as on-premise networks. This is often a key requirement for customers.

Prisma Cloud can help us take a preventative approach to cloud security. It is built for developers and provides a range of features, including RQL, multi-cloud support, and endpoint detection.

Prisma Cloud provides the visibility and control we need. It properly manages all cloud assets and provides information about assets in our cloud.

Prisma Cloud provides us with a single tool to protect all our cloud resources and applications, eliminating the need to manage and reconcile disparate security and compliance reports.

Prisma Cloud provides risk clarity at runtime and throughout the entire pipeline. It also shows issues as they are discovered during the build phases.

The developers are able to correct issues using the tools they used to code.

The alert investigation time has been reduced by half an hour.

What is most valuable?

Prisma Cloud's most important feature is its auto-remediation. This feature automatically fixes security vulnerabilities in our cloud or on-premises environment. This can help us to improve our security posture and reduce our risk of a security breach.

What needs improvement?

Prisma Cloud lags behind in terms of security automation capabilities. Specifically, the investigation feature is not fully automated and requires users to know the RQL language. This can be a barrier for new users.

Prisma Cloud is not updating the real-time information on the UI for our cloud assets. It takes approximately two to three hours for the information to be updated.

I would like Palo Alto to provide a three-month free trial for Prisma Cloud.

The stability has room for improvement.

For how long have I used the solution?

I have been using Prisma Cloud by Palo Alto Networks for two months.

What do I think about the stability of the solution?

Prisma Cloud is not stable except for our AWS clients.

What do I think about the scalability of the solution?

Prisma Cloud is scalable.

How was the initial setup?

The initial setup is straightforward. The deployment can take anywhere from two days to 15 days. We deploy based on the customer's requirements. 

What about the implementation team?

We implement the solution for our clients.

What's my experience with pricing, setup cost, and licensing?

Prisma Cloud is more expensive than Check Point CloudGuard.

What other advice do I have?

I give Prisma Cloud by Palo Alto Networks an eight out of ten.

Based on an organization's basic requirements for auditing and detection, I would recommend Prisma Cloud.

The best thing I have learned about Prisma Cloud is that it is a single platform, like SIEM. This is beneficial for network engineers because it reduces the complexity of finding the cause of an issue. With Prisma Cloud, everything can be found in one place.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2173314 - PeerSpot reviewer
Sr. Vulnerability Manager at a tech vendor with 10,001+ employees
Real User
Top 20
Improves security posture, but it is challenging to integrate the solution with public cloud providers
Pros and Cons
  • "CSPM is the most valuable feature."
  • "They should improve the user experience."

What is our primary use case?

I use it for testing and visibility.

How has it helped my organization?

Palo Alto has helped our organization improve its security posture.

What is most valuable?

CSPM is the most valuable feature.

What needs improvement?

They should improve user experience. It is complicated to integrate the solution with the public cloud provider.

For how long have I used the solution?

I have been using the solution for two years.

What do I think about the stability of the solution?

I’m happy with the stability of the solution.

What do I think about the scalability of the solution?

The solution has strong scalability.

What was our ROI?

We have seen an ROI on the solution. We have full inventory visibility and a full security posture.

What's my experience with pricing, setup cost, and licensing?

The pricing of the solution is fair.

What other advice do I have?

I attend the RSA conference to close gaps. Attending the conference impacts our cybersecurity purchases because it helps us build a roadmap for future evolution. Overall, I rate the solution a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
reviewer1685505 - PeerSpot reviewer
Talent Acquisition Leader at a manufacturing company with 10,001+ employees
Real User
Allows us to generate real-time alerts and does a fairly good job from the data exposure perspective, but could use better reporting
Pros and Cons
  • "As a pure-play CSPM, it is pretty good. From the data exposure perspective, Prisma Cloud does a fairly good job. Purely from the perspective of reading the conflicts, it is able to highlight any data exposures that I might be having."
  • "Currently, custom reports are available, but I feel that those reports are targeting just the L1 or L2 engineers because they are very verbose. So, for every alert, there is a proper description, but as a security posture management portal, Prisma Cloud should give me a dashboard that I can present to my stakeholders, such as CSO, CRO, or CTO. It should be at a little bit higher level. They should definitely put effort into reporting because the reporting does not reflect the requirements of a dashboard for your stakeholders. There are a couple of things that are present on the portal, but we don't have the option to customize dashboards or widgets. There are a limited set of widgets, and those widgets don't add value from the perspective of a security team or any professional who is above L1 or L2 level. Because of this, the reach of Prisma Cloud in an organization or the access to Prisma Cloud will be limited only to L1 and L2 engineers. This is something that their development team should look into."

What is our primary use case?

The main reason why we are using Prisma Cloud is to identify any compliance issues. We have certain compliance requirements across our different resources, such as something should be completely inaccessible, logging should be enabled, and certain features should be enabled. So, we are using it to identify any such gaps in our cloud deployment. Basically, we are using it as a Cloud Security for Posture Management (CSPM) tool.

It is a SaaS solution. 

How has it helped my organization?

One of the things that we have been able to do with Prisma Cloud is that we have been able to generate real-time alerts and share them with our technology team. For certain resources, such as databases, we have certain P1 requirements that need to be fulfilled before our resource goes live. With Prisma, if we identify any such resource, then we just raise an alert directly with the support team, and the support team gets working on it. So, the turnaround time between us identifying a security gap and then closing it has gone down drastically, especially with respect to a few of the resources for which we have been able to put this plan into motion. We have reduced the timeline by 30%. That's because the phase of us identifying the gaps manually and then highlighting them to the team is gone, but the team still needs to remediate them. Of course, there is a provision in Prisma Cloud where I can reduce it further by allowing auto-remediate, but that is not something that we have gone for as an organization.

We are using it to find any gaps, create custom policies, or search in our cloud because even on the cloud portal, you don't get all the details readily available. With Prisma, you have the capability of searching for whatever you're looking for from a cloud perspective. It gives you easy access to all the resources for you to find any attribute or specific values that you're looking for in an attribute. Based on my experience with Azure and Prisma, search becomes much easier via Prisma than via your cloud.

What is most valuable?

As a pure-play CSPM, it is pretty good. From the data exposure perspective, Prisma Cloud does a fairly good job. Purely from the perspective of reading the conflicts, it is able to highlight any data exposures that I might be having.

What needs improvement?

There are two main things that Palo Alto should look into. The first is the reporting piece, and the second one is the support. 

Currently, custom reports are available, but I feel that those reports are targeting just the L1 or L2 engineers because they are very verbose. So, for every alert, there is a proper description, but as a security posture management portal, Prisma Cloud should give me a dashboard that I can present to my stakeholders, such as CSO, CRO, or CTO. It should be at a little bit higher level. They should definitely put effort into reporting because the reporting does not reflect the requirements of a dashboard for your stakeholders. There are a couple of things that are present on the portal, but we don't have the option to customize dashboards or widgets. There are a limited set of widgets, and those widgets don't add value from the perspective of a security team or any professional who is above L1 or L2 level. Because of this, the reach of Prisma Cloud in an organization or the access to Prisma Cloud will be limited only to L1 and L2 engineers. This is something that their development team should look into.

Their support needs to be improved. It is by far one of the worst support that I have seen.

We are using Azure Cloud. With AWS, Prisma is a lot more in-depth, but with Azure, it's still developing. There are certain APIs that Prisma is currently not able to read. Similarly, there were certain APIs that it was not able to read six months ago, but now, it is able to review those APIs, top-up resources, and give us proper security around that. Function apps were one of those things that were not there six months ago, but they are there now. So, it is still improving in terms of Azure. It is much more advance when it comes to AWS, but unfortunately, we are not using AWS. A problem for us is that in terms of protecting data, one of the key concepts is the identification of sensitive data, but this feature is currently not enabled for Azure. This feature is there for AWS, and it is able to read your S3 buckets in the case of AWS, but for Azure, it is currently not able to do any identification of your storage accounts or read data on the storage to give security around that. So, that is one of the weak points right now. So, from a data exfiltration perspective, it needs some improvement.

It is currently lacking in terms of network profiles. It is able to identify new resources, and we do get continuous alerts from Prisma when there is an issue, but there have been a few issues or glitches. I had raised a case with Palo Alto support, but the ticket was not going anywhere, so I just closed the ticket. From a network security group's point of view, we had found certain issues where it was not able to perform its function properly when it comes to the network profile. Apart from that, it has been working seamlessly. 

For how long have I used the solution?

I've been using Prisma Cloud for around six months.

What do I think about the stability of the solution?

It is a stable platform. Especially with it being a SaaS platform, it just has to make API calls to the customers' cloud portals. I haven't found any issues with regard to stability, and I don't foresee any issues with stability based on the architecture that Prisma has.

What do I think about the scalability of the solution?

It is pretty scalable. The only limitation is the licensing. Otherwise, everything is on the cloud, and I don't see any challenges with respect to scalability. I would consider it as a scalable solution.

Currently, there are around eight to 10 people who are working with Prisma, but we are still bringing it up to maturity. So, majorly, I and a couple of my colleagues are working with Prisma. The others have the account, but they are not active with respect to Prisma. Almost all of us are from InfoSec.

How are customer service and support?

The support from Palo Alto needs to be improved a lot. It is by far one of the worst support services that I have seen. It takes a lot of time for them to come back, and nothing conclusive happens on the ticket as well. 

There was a ticket for which I called them for three months, and nothing was happening on that ticket. They were just gathering evidence that I had already shared. They asked for it again and again, and I got frustrated and just closed the ticket because I was just wasting my time. I was not getting any response. There was no progress that I was seeing in getting my issue getting resolved even after three months. This is not just for one ticket. There have been a couple of other tickets where I've faced similar issues with Palo Alto. So, support is definitely something that they should look into. 

Today, I won't recommend Palo Alto Prisma to someone because I'm not confident about their support. Their support is tricky. I would rate them a three or four out of 10. They are polite and have good communication skills, but my requirement from the support team is not getting fulfilled.

Which solution did I use previously and why did I switch?

We haven't used any other product. 

How was the initial setup?

I've been involved with the entire implementation of Prisma Cloud. I've manually done the implementation of Prisma in my current organization in terms of fine-tuning the policies, reviewing the policies, and basically bringing it up to maturity. We have not yet achieved maturity with the product. We have also encountered some problems with the product because of which the implementation has been a bit delayed.

The integration piece is pretty straightforward. In terms of the availability of the documentation, there is no issue. If you reach the right document, your issue gets resolved automatically, and you don't have to go to the support team. That was pretty smooth for me.

The initial integration barely took half a day. You just have to make some changes on your cloud platform, get the keys, and just put the keys manually. We had a lot of subscriptions, and when we were doing the integration, tenant-level integration was not available. So, I had to manually integrate or rather onboard each subscription. That's the reason why it took me half a day. It might have even been just a couple of hours.

What was our ROI?

As of now, we have not seen an ROI because we are not yet mature. We have not yet reached the maturity level that we want to reach.

Which other solutions did I evaluate?

My colleague had reviewed other solutions like Aqua and Cloudvisory. One of the reasons for selecting Prisma was that we have planned a multi-cloud approach, and based on our analysis, we felt that Prisma will be better suited for our feature requirements. The other reason was that we already have quite a few Palo Alto products in our environment, so we just thought that it will be easier for us to do integrations with Prisma. So, these were the two key reasons for that decision.

Currently, there are not many options to choose from across different products. So, from that perspective, Prisma is pretty decent. It works how CSPMs are supposed to work. They have to read up the config, and then throw you an alert if they find any misconfiguration. So, from that perspective, I didn't find it to be that different from other CSPMs. The integration pieces and other things are pretty simple in Prisma Cloud, which is something that we can take into account when comparing it with others.

What other advice do I have?

I would recommend others to consider a CSPM product, whether they go with Prisma or another flavor of CSPM. It also depends on the deployment that the organization has, the use case, and the budget. For an organization similar to mine, I would definitely recommend going for CSPM and Palo Alto Firewall.

I would advise others to not go with the higher level of Prisma support. They should go for third-party professional services because, in my experience, they have a better understanding of the product than the Prisma support team. Currently, we have one of higher levels of support, and we are not getting the return on that support. If we go for a lower tier of support, we save that money and give it to a third-party professional service. That would be a better return on investment.

Prisma Cloud hasn't helped us to identify cloud applications that we were unaware that our employees were using. That has not been the case so far because when we had initially done the deployment, we had done it at the subscription level rather than at the tenant level. So, in our case, it is quite the opposite where there would be subscriptions that the client is not aware of. I think Prisma has come up with a release wherein we can integrate our cloud on a tenant level rather than the subscription level. That is something that we will be doing going forward.

I would rate this solution a seven out of 10.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2519409 - PeerSpot reviewer
Admin / Engineer at a tech services company with 51-200 employees
MSP
Top 20
The solution enables us to implement SOC 2 compliances
Pros and Cons
  • "It has helped us build confidence in our security and compliance. Prisma Cloud enables us to implement all these SOC 2 compliances and check the security. It provides visibility and control regardless of how complex our environment is."
  • "The cloud integration is too complex. It should be simple to integrate Prisma Cloud with any cloud environment. Policy management could also be simpler."

What is our primary use case?

We use Prisma Cloud to check for vulnerabilities and handle integration with the Azure Cloud.

How has it helped my organization?

Prisma benefits the company by securing our infrastructure and monitoring the logs. We realized the benefits immediately. For example, our Windows Server went down the other day, and Prisma Cloud quickly caught it. 

It has helped us build confidence in our security and compliance. Prisma Cloud enables us to implement all these SOC 2 compliances and check the security. It provides visibility and control regardless of how complex our environment is. 

Prisma Cloud offers a single tool for checking all this information. It's saved us time and money, reducing the time we spend on these tasks by around 10 percent. It also decreased our runtime alerts by 10 percent. 

What is most valuable?

I like Prisma's identity and access management features. The AI event-driven model has helped us a lot.

What needs improvement?

The cloud integration is too complex. It should be simple to integrate Prisma Cloud with any cloud environment. Policy management could also be simpler. 

For how long have I used the solution?

I have used Prisma Cloud for two years.

What do I think about the stability of the solution?

I rate Prisma Cloud 10 out of 10 for stability.

What do I think about the scalability of the solution?

I rate Prisma Cloud nine out of 10 for scalability. 

How are customer service and support?

I rate Palo Alto support seven out of 10. 

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We previously used FortiGate, FortiAnalyzer, and FortiCloud, but management decided to switch to Palo Alto. 

How was the initial setup?

Deploying Prisma Cloud can be straightforward or complex, depending on the client. Previously, I worked for a managed service provider. We have multiple clients on the cloud, so it depends on the client's situation. We mostly work for large enterprises and some SMEs. It takes around a week to deploy by a team consisting of me and two or three managed service engineers. 

What other advice do I have?

I rate Palo Alto Prisma Cloud eight out of 10. I would recommend it to large enterprises. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
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reviewer2237982 - PeerSpot reviewer
Senior Engineer at a tech vendor with 201-500 employees
Real User
Enables us to know what security threats are happening in the background but the UI could use improvement
Pros and Cons
  • "Palo Alto enables us to know what security threats are happening in the background."
  • "The UI is the worst."

What is our primary use case?

Our primary use cases are for container security and for auditing purposes. 

We have multiple clusters. 

How has it helped my organization?

Palo Alto enables us to know what security threats are happening in the background. 

It provides the visibility and control we need regardless of how complex or distributed our cloud environment becomes.

Prisma Cloud provides us with a single tool to protect all of our cloud resources and applications, like what we need to manage and reconcile security and compliance reports.

We have been enabled to reduce runtime.  

Prisma Cloud provides risk clarity at runtime and across the entire pipeline. It shows issues as they're discovered during the build phases.

What is most valuable?

The most valuable features are code security and container security.

It gives us awareness about any security breaches and if there are any vulnerabilities. 

Palo Alto provides security scanning for multi and hybrid cloud environments. We need to know where there is a threat. Palo Alto monitors and reports it.

It can be integrated into any alerting tool that has enough automation and capability. It can pull some of the metrics without an agent.

Prisma Cloud provides risk clarity at runtime and across the entire pipeline, like, showing issues as they're discovered during the build phases.

What needs improvement?

There are some operational issues but testing it is good. 

The UI is the worst. 

For how long have I used the solution?

I have been using Palo Alto Networks for two years.

What do I think about the stability of the solution?

The stability is good. I would rate it an eight out of ten. 

What do I think about the scalability of the solution?

The scalability is good. 

How are customer service and support?

Their technical support isn't on an expert level. They need to improve. 

How would you rate customer service and support?

Neutral

How was the initial setup?

The deployment time takes around two to four weeks. The understanding of the product takes around six months.

The initial setup was straightforward. 

It does not require regular maintenance. You need to do maintenance around every six months by updating the agent. 

What other advice do I have?

I would rate Prisma Cloud by Palo Alto Networks a seven out of ten.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
reviewer2173338 - PeerSpot reviewer
Solutions Architect at a tech services company with 501-1,000 employees
MSP
Top 20
Good inventory reporting and security posture management
Pros and Cons
  • "Prisma Cloud's inventory reporting is pretty good."
  • "The information presented in the UI sometimes doesn't look intuitive enough."

What is our primary use case?

I generally use Prisma Cloud to dive deeper into any security findings generated by Prisma. It's also a good way to get a complete inventory of all our cloud assets spread across different cloud platforms.

How has it helped my organization?

The customers that we work with have really benefited from Prisma Cloud by including it in their workflows and security audits. Prisma Cloud has really helped them improve their security posture.

What is most valuable?

Prisma Cloud's inventory reporting is pretty good. If you have multiple clouds or platforms, you can have a list of all your cloud resources within Prisma. The security posture management is also great.

We continuously work with our security teams to find any issues with their infrastructure. Prisma continuously monitors the infrastructure, which helps us locate those resources and patch those findings.

What needs improvement?

The information presented in the UI sometimes doesn't look intuitive enough. For instance, if I want to look at all the resources that are affected by a certain finding, sometimes it's not easy to locate how to look at all those resources in one place. But that's just a UI quirk. However, API-wise, Prisma Cloud is pretty good for locating what you're looking to find.

For how long have I used the solution?

I have been using Prisma Cloud by Palo Alto Networks for the past six months.

What do I think about the stability of the solution?

It is a stable product. I haven't seen any outages with Prisma Cloud.

What do I think about the scalability of the solution?

It is a scalable product.

How are customer service and support?

Prisma Cloud's customer service is pretty great.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We used a different solution before switching to Prisma Cloud. The decision to switch to Prisma Cloud was a strategic decision made by the enterprise.

How was the initial setup?

The initial deployment was pretty straightforward. We primarily use it with our AWS cloud, and it's pretty easy to set up cross-account roles to get access to Prisma. Prisma Cloud uses cross-account IAM roles in AWS. You just set those roles up using a stack SAT across your entire set of AWS accounts, and Prisma can access all those accounts immediately.

What about the implementation team?

We implemented in-house.

What was our ROI?

Prisma Cloud has really improved our productivity and freed up resource time from manually hunting for findings to automating it.

Which other solutions did I evaluate?

Before choosing Prisma Cloud, we did a few POCs for products like DivvyCloud, Dome9, and Cisive. All these products pretty much do the same thing with a few differentiating factors, but not enough to really stand out.

What other advice do I have?

I rate Prisma Cloud an eight on a scale of one to ten for ease of use. It is pretty intuitive, except for not being able to locate resources affected by a certain finding individually.

Prisma Cloud has helped free up staff to work on other projects. Previously, we used to do ad hoc scripting to find different resources affected by a certain finding. However, we no longer have to do that because everything is automated.

At least ten hours each week were freed up because of the Prisma Cloud.

Meeting with all the industry professionals at the RSA conference is a great feeling. We get to learn about the latest trends in cybersecurity, all the new products that are coming up to tackle all the challenges, and especially the role of AI and machine learning in cybersecurity.

We've been looking at improving our hybrid connectivity solutions and making them more secure. We explored a few solutions at the RSA conference, which will come into play when we decide.

Overall, I rate Prisma Cloud an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Prisma Cloud by Palo Alto Networks Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2024
Buyer's Guide
Download our free Prisma Cloud by Palo Alto Networks Report and get advice and tips from experienced pros sharing their opinions.