Try our new research platform with insights from 80,000+ expert users
Suhan Shetty - PeerSpot reviewer
Solutions Architect at Niveus Solutions
Real User
Mature and offers visibility and a better understanding of threats, but lacks documentation
Pros and Cons
  • "What I found most valuable in Prisma Cloud by Palo Alto Networks is the VAS, such as the web application and API security. I feel that VAS adds a lot of value, mainly because it gives visibility through the application layer and threat detection features."
  • "Though Prisma Cloud by Palo Alto Networks provides excellent security, is a pioneer in this space, and knows what it's doing, from a user perspective, it would have been better if it was a little easier to use."

What is our primary use case?

From a business perspective, our clients use Prisma Cloud by Palo Alto Networks to meet compliance and get more visibility into the cloud.

When people start their cloud journey, they do it per their business needs, but eventually, they reach a point where many infrastructures are created. Still, there aren't enough governance factors, so they buy Prisma Cloud by Palo Alto Networks for compliance from a government perspective. They also want to know how much infrastructure has been created and their exact locations, including their vulnerabilities against threats, and get more visibility into those threats and vulnerabilities.

We work with all models of Prisma Cloud by Palo Alto Networks, including data, container, and IM security.

Our clients are medium and enterprise clients, as the solution would take too much effort for small-sized businesses or clients.

What is most valuable?

What I found most valuable in Prisma Cloud by Palo Alto Networks is the VAS, such as the web application and API security, primarily because the solution goes in tandem with Kubernetes or the containers. This is why I feel that VAS adds a lot of value, mainly because it gives visibility through the application layer and threat detection features.

Another valuable feature of Prisma Cloud by Palo Alto Networks is the CSPM, simply because it's essential to understand what threats you'll face when starting your cloud journey or in the middle of your cloud journey.

The VAS and the CSPM are the most valuable features because they work in tandem to provide users with the required visibility.

A third valuable functionality you can get from the solution is the ability to investigate and build the correlation between the network, IAM, and other configurations. I saw a new level of maturity in this aspect from Prisma Cloud by Palo Alto Networks, which I didn't see from other solutions or vendors.

The solution also provides security for multi and hybrid-cloud environments. You can do AWS, Azure, etc., and even on-premises; wherever Kubernetes is supported, Prisma Cloud by Palo Alto Networks could support it.

Prisma Cloud by Palo Alto Networks also has a preventative approach to cloud security because it acts as a defense through prevention and banning.

I also saw that the solution is comprehensive in securing the entire development cycle, such as in building, deployment, and running, because it provides a dedicated CCS (Cloud Core Security) functionality, which is leverage.

Prisma Cloud by Palo Alto Networks has done great at the identity or ID, filter, VAS, and CCS levels.

What needs improvement?

Many more aspects can be covered in the cloud, but not all of them are addressed by Prisma Cloud, which can be one area for improvement.

For example, Prisma Cloud covers computing, network layer, identity and access management, and configuration management. Still, if you're looking for other aspects, such as ones beyond the cloud, the solution may not cover those. It can cover host containers, serverless and embedded apps, and PaaS, or aspects under computing, network connectivity, and identity and configuration management. Data may also be covered, but there is no data governance here in India. Storage may also be included, such as self-service GCS, but I did see that the solution is not very comprehensive, though you may not need all other aspects. Currently, Prisma Cloud only focuses on compute networking, data governance, and IAM, which could be improved.

As for the security automation capabilities of the solution, it is good, but there's still room for improvement because, at times, the access itself is not very consistent. My company has faced certain issues where it would have been better if the whole process, hub, or tool were more straightforward.

I also mentioned that the data governance functionality is not supported here in India, but Palo Alto Networks did not give an explanation about it.

My company also utilized GCP, and it was simpler. However, it did not have the intelligence of Prisma Cloud by Palo Alto Networks. Though Prisma Cloud by Palo Alto Networks provides excellent security, is a pioneer in this space, and knows what it's doing, from a user perspective, it would have been better if it was a little easier to use. Right now, my rating for the solution based on ease of use would be a four out of five or a nine out of ten.

In terms of Prisma Cloud by Palo Alto Networks providing visibility and control regardless of how complex or distributed cloud environments become, it does for complex and distributed environments in the networking aspect. However, this is not true in the identity aspect. The solution only manages Okta, Azure, and AD, but it does not support the most popular Google Workspace, so that is another downside of Prisma Cloud by Palo Alto Networks.

Prisma Cloud could also be improved by adding Google Workspace as an identity.

I also mentioned previously that the user experience in the solution could be better. It could be easier. For example, Elasticsearch and Chronicle both have SIEMs, and they made it easier for people, both cognitively and intuitively. Prisma Cloud by Palo Alto Networks talks about CWP, CSPM, SIEM, and DNS, for example. Still, if you look at its console, you won't find any of those terms mentioned, so a person who comes from the presentation to the theory to the practical world may not be able to find a correlation. If Prisma Cloud by Palo Alto Networks has some diagram that explains and allows users to understand all these, it becomes easier. Otherwise, it'll be a little steep for somebody to start the journey with this solution. This also means you need some security knowledge before you can even begin using Prisma Cloud by Palo Alto Networks.

The setup process for Defender in the solution also needs improvement as it takes a day or two, but that is not even mentioned in the portal, so many customers think that there is something wrong during the setup, only to eventually realize that it is normal and that it'll be okay in two to three days. Another example is setting up Auto-Defend in Prisma Cloud by Palo Alto Networks, where you'd think your AWS system was malfunctioning when the delay is caused by the logs not being updated faster. There should be documentation that explains the setup process and how many days it usually takes to complete the setup.

It's the same for onboarding, as it could take several days, so if the process could be made easier, that would help the customers. My company has received feedback that customers have generally found it challenging to start using Prisma Cloud by Palo Alto Networks, though it could still depend on the person.

For how long have I used the solution?

We've worked with and used Prisma Cloud by Palo Alto Networks for over two years.

Buyer's Guide
Prisma Cloud by Palo Alto Networks
October 2025
Learn what your peers think about Prisma Cloud by Palo Alto Networks. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
873,209 professionals have used our research since 2012.

What do I think about the stability of the solution?

Prisma Cloud by Palo Alto Networks has mostly been stable. However, there were some instances when it was not as stable, particularly the Defender setup, where it did not work for three days, so my team had to escalate, and then it suddenly worked. The issues usually happen during implementation, but you will not have as many challenges after it is implemented.

Stability-wise, the solution is a six out of ten for me.

What do I think about the scalability of the solution?

Prisma Cloud by Palo Alto Networks is scalable, mainly because it is cloud-based.

How are customer service and support?

My rating for the technical support provided by Prisma Cloud is four out of ten because it takes two to three days before support replies to you, and sometimes, you do not even get a valid or contextual answer. Sometimes, the team does not respond, and you do not even know if you will get a response. The technical support team has not been very friendly.

These are why I cannot give Prisma Cloud support a high rating.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial deployment process for Prisma Cloud by Palo Alto Networks could be straightforward. Still, it becomes complex because of missing documentation that explains what happens during implementation and onboarding. Not everyone understands what needs to be done, so the process might look complex when it's not very complex.

The process requires you to onboard your account, set up your defenders and applications, and update specs and costs, but the available data could be more intuitive.

Deploying Prisma Cloud could take more than a day because the logs already take one day, plus it also depends on the number of hosts and containers.

What other advice do I have?

My company is a reseller for Palo Alto Networks, so it does the implementation, POC, and setup for customers.

In terms of Prisma Cloud reducing runtime alerts overall for clients, that would be up to the clients or customers. The solution is configured, so if you get a lot of alerts, you have to work towards burning down and making it contextual to your existing setup and what your business requires. From an implementation perspective, my company will set up the defaults, wait, and then work with the customer on how often they want to burn it down and contextualize it to their needs or requirements. Reducing runtime alerts is essentially up to the customers because if the customer gets a lot of alerts and does not spend time to make them contextual, then that customer will continue to get alerts. It is essential to make it contextual to your system if you want to reduce the alerts you receive.

Here is how I would rate Prisma Cloud by Palo Alto Networks: as a pioneer solution, and as it is cloud-based, and considering the security perspective, the solution is an eight out of ten, so the rating is high. However, in terms of setting it up and implementing it from a customer's point of view, Prisma Cloud by Palo Alto Networks becomes a seven out of ten. Not all things often work, and you still have many features you need to explore as a customer. Support for partners or the portal could also be better, where it should give more information, so the rating becomes a five out of ten. Overall, my rating for Prisma Cloud by Palo Alto Networks is a seven out of ten based on experience, but at this point, it could still be the market leader.

My company is a reseller, partner, and implementer of Prisma Cloud by Palo Alto Networks.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Govinda Mengji - PeerSpot reviewer
Specialist Master | Manager at a consultancy with 10,001+ employees
Real User
Integrates seamlessly with different clouds but should support on-premises implementation
Pros and Cons
  • "It has a feature for customized security policy. I implement it in banking, health insurance, and other sectors, and every organization has its own customized policies and procedures. In Prisma Cloud, you can customize policies, and based on that, you can do monitoring."
  • "One major observation is that it is not possible to implement Prisma Cloud on-premises. This is the limitation. Prisma Cloud itself is on a cloud. It is sitting on AWS and Google Cloud. It is a SaaS solution, but some of my clients have a local regulatory requirement, and they want to install it locally on their premises. That capability is not there, but government entities and ministries want to have Prisma Cloud installed locally."

What is our primary use case?

I do not personally use it in my organization. I am a consultant, and I support my clients. I understand the environment, and based on that, I suggest they implement Prisma Cloud. My job is to do a technical evaluation of the product and recommend it to my clients. I give my recommendation to the client as an advisor. I tell them about the features and capabilities of Prisma Cloud and how they can utilize it. I also do a price or cost-effectiveness comparison of different products, but in the end, my clients decide whether they want to choose the technology over the cost or vice versa.

There have been multiple use cases of Prisma Cloud. The use cases vary based on a client's requirements. It is not necessary to implement all the features and capabilities of Prisma Cloud, but generally, it is for continuous compliance monitoring. The Cloud Security Posture Management (CSPM) feature identifies vulnerabilities within your IT organization or ITOps environment. The main part is to ensure compliance with industry standards such as GDPR and CIS Benchmarks.  

How has it helped my organization?

Vulnerability scanning has been a major problem for clients. Nowadays, clients do not have just one cloud. They are not using just AWS or Azure. They have multiple clouds. For example, the primary site is on Oracle, the disaster recovery site is sitting on AWS, and some of their applications are on Azure, so there are three hybrid cloud environments. We try to identify the best solution that can seamlessly integrate with all three cloud providers. Our clients want a centralized Cloud Security Posture Management solution for monitoring vulnerabilities and threats. This is one of the major use cases for which we recommend the Prisma Cloud CSPM solution to our clients.

Prisma Cloud can seamlessly integrate with all clouds. When you go into a cloud, there are multiple landscapes. Some are Windows machines, and some are Linux machines. There are different APIs, different databases, and different types of environments with microservices, Kubernetes, etc. Prisma Cloud has the capability to integrate with all these. That is the beauty. This seamless integration is very critical in every product.

There are multiple CSPM products in the market. The key feature of Prisma Cloud is seamless integration. They have thousands of in-built APIs. You do not need to do much customization. It can seamlessly integrate with multiple clouds. It can integrate seamlessly with Azure, AWS, Oracle, Alibaba Cloud, etc. This is the main feature and the key selling point of Prisma Cloud. For example, today, the client is using only Azure Cloud, but tomorrow, the requirement might come for AWS or Oracle Cloud. It does not mean that they are going to buy a new product for CSPM. That is the beauty of Prisma Cloud, and this is where Prisma Cloud scores. It integrates seamlessly. It does not mean that other products cannot integrate. They can integrate, but they might not seamlessly integrate, or they might integrate only with AWS and Azure but not with Oracle or Alibaba Cloud. All of my client base is in the GCC region. I have clients in UAE, Saudi Arabia, Qatar, Kuwait, and Oman. Oman has Google Cloud. Saudi Arabia has Alibaba Cloud and Oracle Cloud. UAE has AWS Cloud and Azure Cloud. In Saudi Arabia, there are even private clouds. Prisma Cloud can even integrate with your private cloud. You can integrate your on-premise cloud.

Prisma Cloud can protect the full cloud-native stack. It is great, and it can solve your needs from a security point of view. The whole purpose of Prisma Cloud is to scan vulnerabilities.

Prisma Cloud's security automation capabilities are good. For example, you can define a policy for virtual machines. The policy hits an API and scans all your virtual machines. It can identify a virtual machine that is not supposed to have access to the Internet, but its ports are open. If you have set the rules, it can also remove the access of the port or the VM to access the Internet. This capability is definitely there, but it is based on the defined rules and policies and how you do the configuration.

Prisma Cloud provides good visibility. The dashboard or UI is user-friendly. You get a holistic view of your entire infrastructure. 

Prisma Cloud integrates security into our CI/CD pipeline at the resource,  component, and infrastructure levels, but at the application level, it is limited. For application-level security, you need to do something else. You need to have an additional capability or additional security solution.

It provides a single tool to protect all of our cloud resources and applications, without having to manage and reconcile disparate security and compliance reports.

It provides risk clarity at runtime and across the entire pipeline, showing issues as they are discovered during the build phases. It discovers issues at the scanning level. It also has the capability to rescan. For example, if you have discovered an issue or vulnerability, after resolving it, you can rescan the same resource to identify whether it has been mitigated or not.

Prisma Cloud has reduced runtime alerts by 60% to 70%. It has also reduced alert investigation time by 60% to 70%. With these time savings, you also save money. By preventing any vulnerabilities or threats, you also save your organization's reputation.

What is most valuable?

It has a feature for customized security policy. I implement it in banking, health insurance, and other sectors, and every organization has its own customized policies and procedures. In Prisma Cloud, you can customize policies, and based on that, you can do monitoring. 

It has multiple capabilities, such as threat detection and remediation. You can even orchestrate. For example, you can set a rule that a specific set of users need to have XYZ access. If any user is identified as having an additional level of privilege, which he or she is not supposed to have, Prisma Cloud can scan and identify it. If you have set the policy, it can also do mitigation. It can remove the access accordingly.

What needs improvement?

One major observation is that it is not possible to implement Prisma Cloud on-premises. This is the limitation. Prisma Cloud itself is on a cloud. It is sitting on AWS and Google Cloud. It is a SaaS solution, but some of my clients have a local regulatory requirement, and they want to install it locally on their premises. That capability is not there, but government entities and ministries want to have Prisma Cloud installed locally.

What do I think about the stability of the solution?

It is stable. It is a leading product.

What do I think about the scalability of the solution?

It is a SaaS-based application, so we need not to worry about scalability. It is their responsibility. They have to ensure its scalability and high availability.

How are customer service and support?

From what I know, their support is good enough. They meet the SLAs. They have been good so far. That could be because they are new in the GCC market, and someone from Europe or the UK might have different feedback. 

Which solution did I use previously and why did I switch?

I did not use any similar solution previously.

How was the initial setup?

We provide consultancy. We do the implementation but with the support of the vendor. It is not just about buying the product. It is about how you design and configure it. We ensure that the implementation is done as per the defined design.

The key point for a successful product implementation is how you configure it and what is your use case. Every client has different requirements and different use cases. It depends on how you drive it. You need to define the use cases, the policies, and the procedures, and you need to ensure they are aligned with your business objective. You may have the best product in the world, but if you do not know how to configure it based on your use cases and your environment, it will not work for you. You will have vulnerabilities in your environment even after you have invested millions.

What about the implementation team?

The vendor takes care of the implementation, and we validate and guide them with the implementation.

In terms of maintenance, it is not a set-it-and-forget-it solution. It is based on your IT environment. Generally, small organizations do not use a CSPM solution. It is used by mid to large organizations. In such organizations, there are multiple changes in the IT resources. The environment is agile. Every day you add something or change something, and you need to ensure that it is integrated with Prisma Cloud. It is an ongoing operational activity.

Which other solutions did I evaluate?

We evaluated multiple products. Zscaler was one of them.

What other advice do I have?

My clients are quite happy with this solution. Some of my clients are also based in the UK and Europe. So far, it has been good. It met their expectations. Their use cases are met, and they are able to monitor all their infrastructure. It has been good so far, and it worked for all the generic or standard use cases. That does not mean that it is going to solve all the use cases for all customers. If you want to go for a CSPM solution, you need to do a technical evaluation.

If you are looking into implementing a CSPM solution, I would advise first understanding your existing cloud landscape or your on-premise landscape. Understand your local regulatory requirements and local laws. After that, define the use cases. Define what exactly you are looking for and then go to market and evaluate different products. You can check whether there is an integration with AWS, Oracle, Alibaba, or any other cloud. If your regulatory requirements are that you cannot host your solution outside your country or you need to have it on-premises in your data center, not someone else's data center, you have to choose accordingly. You cannot go for Prisma Cloud. If you do not have any such regulatory requirements, you can go with Prisma Cloud or any other solution. 

You should also understand your future landscape in terms of:

  • Over the next five or ten years, how do you want to grow? 
  • What is your current IT strategy? 
  • How are you evolving? 
  • What would be your technology? 
  • Would there be any major digital transformation? 
  • How seamlessly can it integrate? 

You need to consider multiple parameters. It is also about money. It should also meet your financial budget.

Overall, I would rate Prisma Cloud a seven out of ten.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Buyer's Guide
Prisma Cloud by Palo Alto Networks
October 2025
Learn what your peers think about Prisma Cloud by Palo Alto Networks. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
873,209 professionals have used our research since 2012.
Tejas Jain - PeerSpot reviewer
Head of Security Engineering - Principle Architect at a tech services company with 11-50 employees
Real User
Top 5Leaderboard
Helps reduce resources, and has great cloud security posture management, but the identity-based micro-segmentation has room for improvement
Pros and Cons
  • "Cloud security posture management is the preferred feature among other vendors."
  • "There is room for improvement on the logging and monitoring front because it's still not as holistic as I would want it to be."

What is our primary use case?

We are a Palo Alto Alliance partner and our clients are Fortune 500 companies. We utilize a multi-cloud network architecture, with the primary constraint being the inability to manage everything through a single interface. By implementing uniform guardrails, we address the issue of inconsistent security policies when using native cloud security controls. This is one of the key considerations. Additionally, we employ micro-segmentation using cloud network security modules of Prisma Cloud to minimize the attack surface for various workloads.

The primary use case that was lacking was a single pane of glass. Additionally, prior to implementing Prisma Cloud, we used to manually perform these tasks using AWS CloudFormation Templates or Azure Resource Manager Templates. However, Prisma Cloud helped us address this issue by providing a unified administration interface. One of the problems we faced was the inability to view vulnerabilities across different cloud workloads and compare risks across different platforms. These were the challenges we encountered before deploying Prisma Cloud. While we didn't completely solve all of them after implementing Prisma Cloud, we did make significant progress in that regard.

How has it helped my organization?

Prisma Cloud offers security scanning for various cloud environments. In some client environments, there is only a single cloud, so the fact that Prisma Cloud can scan multiple clouds doesn't make a significant difference. These clients have a limited presence in the cloud, with few workloads or resources deployed. Consequently, it doesn't provide substantial value in such cases. However, for large companies, manufacturing companies, or companies with significant IT intellectual property in the cloud, with multiple tenants and a widespread cloud presence across different regions and replication, deploying a solution like Prisma Cloud becomes necessary.

Prisma Cloud enables us to adopt a proactive approach to cloud security. It goes beyond providing visibility and monitoring capabilities by offering a wide range of auto-remediation features. It provides numerous security controls and the ability to enforce commonly configured guardrails, primarily in monitoring mode. It is a comprehensive product that caters not only to detection but also prevention.

Prisma Cloud has helped reduce the number of people required to support or manage these cloud platforms, especially in terms of security. So now, instead of needing three different individuals to manage three different clouds, it may be possible to use just one resource to handle all three clouds, particularly focusing on security. This approach facilitates resource reduction, which is especially beneficial for clients operating within tight budgets. Additionally, there's the advantage of having a single pane of glass, where we can access various informative graphs, charts, and reports. These resources assist in explaining technical matters to non-technical leadership, making it easier to articulate concepts and insights to executives and other non-technical individuals. Personally, this has been helpful for me and our organization. The benefits for clients vary depending on the size of the environment. Personally, when we started using Prisma Cloud as an offering, it took two and a half to three months, which was the rough estimate. However, back then, not all the modules that are available today existed. So those numbers might have changed if all the modules were available at that time.

Prisma Cloud offers the visibility and control we require, regardless of the complexity or distribution of our cloud environments. Since it is built on top of these existing clouds and utilizes many of the services provided by large-scale cloud platforms, there is typically no issue with visibility. Regardless of the complexity of the environment, we always achieve visibility. The way we store and analyze the data, as well as how we visualize information, depends on the operator of the tool. Prisma Cloud is a reliable tool that never fails.

Prisma Cloud enables us to integrate security into our CI/CD pipeline. We primarily use it for the container. We have integrated image scanning and registry scanning into our CI/CD pipelines, specifically Azure DevOps. The DevSecOps team is responsible for managing this process.

Prisma offers us a unified tool that safeguards all our cloud resources and applications, eliminating the need to handle and reconcile separate security and compliance reports, with the exception of billing costs and management. From a security perspective, we haven't encountered any other reports for the majority of our clients. While a few clients may have additional requirements, Prisma Cloud efficiently handles all of those as well.

Prisma has reduced runtime alerts.

Prisma has reduced the time required for alert investigation. We now have a comprehensive understanding of the entire lifecycle of where things went wrong or which part of the runtime or execution for a specific process went wrong, particularly in terms of security.

Prisma Cloud has saved us money by reducing resources. 

What is most valuable?

Cloud security posture management is the preferred feature among other vendors.

What needs improvement?

There is room for improvement on the logging and monitoring front because it's still not as holistic as I would want it to be. Especially in the sense that we have different modules within Prisma Cloud, but then the visibility that we get from the output of each of these modules cannot be stitched together. Perhaps we could deploy something like a SIEM or SOAR platform to get this telemetry. As of now, we are lacking that part. So now I'm sure that was not the primary intent for that. It would really make a difference if Palo Alto Networks improves this.

The identity-based micro-segmentation in our cloud-native services requires a significant improvement. It fails to address many of the problems that its predecessor used to solve. Previously, there was identity-based micro-segmentation, but it was phased out, reaching its end-of-life and end-of-support. Now, we have cloud network security, which lacks a crucial feature that IBM used to offer. This is something we strongly desire, as we have had multiple discussions with Palo Alto regarding this matter. I am uncertain if there is a roadmap for implementing this feature, but the cloud network security module requires a substantial upgrade.

What do I think about the stability of the solution?

I have never encountered any challenges regarding any modules. Occasionally, they do undergo planned maintenance outages, but those are well-communicated in advance. Therefore, I don't consider them to be challenging. Prisma Cloud is reliable, and I would rate its stability at nine out of ten.

What do I think about the scalability of the solution?

I would rate the scalability of Prisma Cloud as an eight out of ten. The only concern lies not with Prisma itself, but rather with the existing client environment. Many clients have flawed infrastructures, making it challenging to achieve the level of optimization required to fully realize the benefits of Prisma Cloud. However, this issue cannot be attributed to Prisma.

How are customer service and support?

We extensively contacted technical support because we used to experience numerous issues. However, our main purpose is to inquire about additional capabilities and make minor tweaks. The tech support provided by Palo Alto is excellent, without a doubt. This could be one of the reasons why Prisma Cloud is relatively expensive. 

We are an advanced partner, rather than an end user, which grants us easier access to technical support compared to clients. However, based on feedback from our clients, their technical support is exceptional.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is straightforward. In the beginning, we used professional services for a couple of clients but now we do it all in-house. 

What about the implementation team?

The implementation is completed in-house.

What was our ROI?

From a security standpoint, we have significantly enhanced our client's security posture by implementing Prisma Cloud. However, we still need to assess the return on investment. While we have achieved notable resource reduction, it remains uncertain whether it has yielded a better long-term ROI.

What's my experience with pricing, setup cost, and licensing?

Prisma Cloud is remarkably expensive. Not everyone can afford it, without a doubt. Although we don't directly sell the product, we occasionally engage in reselling certain components, and it requires significant effort to make sales. There's no denying that it's expensive.

Which other solutions did I evaluate?

I evaluated Snyk, which is a competitively priced product. However, I personally am not very familiar with how it works or the benefits gained by the different clients I've worked with, as I haven't had much experience with it. I conducted a couple of use cases and found it to be quite similar to Prisma Cloud in terms of features, although the interface has a different look and feel. I have been informed that Snyk is considerably cheaper compared to Prisma Cloud.

What other advice do I have?

I would rate Prisma Cloud by Palo Alto Networks a seven out of ten, primarily due to the need for improvement in identity-based micro-segmentation and cloud network security. I appreciate the potential it offers for deployment, but the new module has yet to reach a point where we can effectively reduce risks.

All the cloud environments existed before Prisma Cloud came in. I don't believe we can build many things using Prisma Cloud, except for implementing guardrails. For instance, we can secure these workloads, but it will take time for them to be fully developed. The scanners, such as the infrastructure as code scanners that Prisma Cloud can certainly check, are capable of performing static and code analysis, among other tasks. However, I don't think Prisma Cloud is designed specifically for that purpose.

Prisma offers risk clarity from a core security perspective, but it does not cover the entire pipeline. To cover the entire pipeline, we would need to utilize a SaaS or DaaS tool. Prisma Cloud cannot serve as a substitute for those tools.

I used to primarily work with cloud-native services. So, I would leverage cognitive services across all three clouds. That was my main focus initially. However, now I have started using other tools such as Snyk and various reports. Additionally, I have also recently started using CSPM. I'm not entirely familiar with all of them yet, but I have been working on them since the beginning.

No maintenance is required from our end.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
SUBID DAS - PeerSpot reviewer
Full Stack Developer at Dobby Ads
Real User
Top 20
The solution provides real-time detection and monitoring of our entire system
Pros and Cons
  • "Prisma Cloud's real-time detection and monitoring of our entire system is the most useful."
  • "The UX part of Prisma's user interface could be simplified and the metrics tool should be highlighted more."

What is our primary use case?

We are running multiple VMs on GCP and use Prisma Cloud to monitor the CICD pipeline for any issues. If there are issues, we raise tickets in Jira. 

How has it helped my organization?

Prisma Cloud keeps our servers secure in most cases. We get the most value from the alerts when we have security issues. The runtime protection is also a good thing. We're also exploring the possibility of automating the CICD pipeline. 

We realized the benefits immediately after we integrated or connected our account.  We used to get a lot of false positives, but we took steps to fix that. In most cases, we get help with that. It doesn't take much time to identify the problem.

Prisma covers the full development cycle and helps us a lot. We use it in the development phase and get a good value from it. We catch issues before the production stage.

What is most valuable?

Prisma Cloud's real-time detection and monitoring of our entire system is the most useful. We also value Prisma's runtime protection and security alerts.

We like Prisma's preventative approach to cloud security. It alerts us about security issues before they become a problem. If our cloud system has outages, our clients may switch to another competing platform. With the preventative approach, we can ensure our servers are always up. 

What needs improvement?

The UX part of Prisma's user interface could be simplified and the metrics tool should be highlighted more.

For how long have I used the solution?

I have used Prisma Cloud for three months.

What do I think about the stability of the solution?

Prisma Cloud is stable. We haven't had any downtime, crashes or lag. 

What do I think about the scalability of the solution?

Prisma Cloud is highly scalable. 

How was the initial setup?

It was easy to deploy and integrate Prisma Cloud. We connected to our account and chose the platforms and environments we have. When we first deployed Prisma Cloud, we didn't know much about it, so it took 30 minutes to an hour. Deployment was a one-person job. It doesn't require any maintenance on our end because it's a cloud platform, so we just receive alerts. 

What other advice do I have?

I rate Prisma Cloud 10 out of 10. The first thing a new user should do is check the documentation and the official YouTube videos. You can always contact their technical support if you have any issues. I don't think they will require technical support because the videos are useful and the documentation is also good. You can also easily integrate and see the reports on the UI. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Mohammed Talib Khan - PeerSpot reviewer
Cloud Security Engineer at a tech vendor with 51-200 employees
Real User
Good visibility and monitoring with useful reporting capabilities
Pros and Cons
  • "It supports the multi-cloud environment beautifully."
  • "Sometimes we do get false alerts. That should be improved."

What is our primary use case?

I work with various modules, including CSCM, CWP, Code Security, and NS.

We use the solution for day-to-day activities, from onboarding accounts to deploying Defender to creating rules to monitoring incidents. It's used for alerts and monitoring of what happens on the workloads. 

Our customers use the solution to try to meet their compliance standards, and for audit purposes. It helps create policies. SmartCloud itself has around 2,000 policies. It can cover compliance standards around banking, for example, around workloads and data. It helps align with governing bodies' compliance standards. We can create custom policies and anyone can create workloads.

How has it helped my organization?

There are many modules that have various capabilities. We can look at the misconfiguration of cloud resources, for example. They can help with compliance as well. We get notified and get data alerts and this is automated. However, we can manage items manually as well. 

What is most valuable?

It's good for monitoring your environment for AWS.

For visibility, we can create one service account.

Regarding the assets, regarding the alerts, we get all the data. It's great for our cloud security posture and management.

It's cloud-native and is used in major cloud environments. With it, we can monitor clouds like AWS, DPP, Azure, Alibaba, and Oracle. This is important. Many customers work with various key cloud providers. They often have their resources across different cloud providers and all resources must be protected and monitored. With this product, we can monitor all the things even if they are on different clouds - and it can be done on one platform. 

The most valuable aspect of the solution is the computing part.

Prisma Cloud makes it easy to host virtual machines and cluster environments like container Kubernetes. It does this while providing a single dashboard, from which we can monitor all of the workloads and perform vulnerability scanning.

It's very good at helping us take a preventative approach to security. Many bans are using it as a cloud security tool based on the level of prevention they offer. 

It supports the multi-cloud environment beautifully. If there is any kind of anomaly, it helps alert you to it. If there are malware or brute force attack attempts, it will report that. We can both monitor and audit the system. They have their own out-of-the-box configurations or we can customize them to create our own monitoring and auditing policies. 

The solution provides us with data sessions to help gain visibility of workloads in various regions. For example, if there is a workload created just in the US region, we can see that. It will give an overview also. It supports all kinds of workloads, from host protection to Kubernetes and container environments. It even provides support for the Oracle Kubernetes environment.

It ensures that nothing impacts operations. It will block vulnerabilities or implement fixes. 

The solution provides the visibility and control you need regardless of how complex or distributed your cloud environments become. It's very easy to see the entire security posture from every angle - region, data, compliance, et cetera.

We can integrate it into our CI/CD pipelines into existing DevOps processes. We can integrate via APIs or code. When a developer is in the code and integrating, if there's a vulnerability present, or a misconfiguration, it will scan and provide data. With Terraform templates, we can create a lot of instances. With one Terraform code, we can create hundreds of instances. 

The solution helps developers go to very specific locations, to exact areas, at which point they can perform fixes. 

Overall, it provides us with a single tool to protect all of our cloud resources and applications. It's got the best features for web applications and ETL security.  By enabling data, we can monitor whatever is deployed on the cluster or on the IT environment. It provides risk clarity across the entire pipeline. For example, the vulnerability explorer gives you a view of the top critical vulnerabilities. That way, developers can see what the priorities are for what needs fixing. 

It reduces runtime alerts. They provide us with a runtime alert console. It's also reduced alert investigation time. By clicking right on the investigation, we get all the data, including the source IP and any kind of suspicious detail in the workload. We can quickly go ahead and block IP as necessary.

We're able to directly integrate alerting to tools like QRadar.

The solution has helped our customers save money. They don't have to go ahead and hire individual experts for different areas like AWS and Azure. Having everything separate can be hectic and expensive. This is centralized. YOu don't need different teams. With its user-friendly interface, you only need one or two resources to monitor the whole cloud environment.  

What needs improvement?

Prisma Cloud introduced some new permissions so we have to go and manually add that permission. It is a little bit hectic. If someone onboards single accounts they have to go through each account in that IIM role, and they have to manually add that permission. It's a manual job that takes time. It would be ideal if there was some sort of automation involved.

In scanning, it does not provide runtime protection. 

The licensing could be better. You need to deploy an agent and it would be more convenient if it was agentless, which should be possible. With agents, you are consuming the same amount of credit, yet it does not provide the same amount of features. The automation needs to be improved and included in terms of AWS onboarding. For Azure, it's good, however, with AWS it requires manual intervention. 

Sometimes we do get false alerts. That should be improved. 

For how long have I used the solution?

I've used the solution for around one year.

What do I think about the stability of the solution?

The solution is stable. There is occasionally some downtime.

What do I think about the scalability of the solution?

The solution has been scalable. 

How are customer service and support?

Technical support is strong. They have different levels of support, critical, high, medium, and low. For issues rated as a high priority, they provide assistance within one to two hours. Lower priorities may take 24 hours. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I did work with a different product previously. Often, other solutions do not have as much visibility. AWS native services, for example, are not able to monitor the workload or data of Azure. You'd need another product for that. Similarly, Defender will only monitor an Azure environment. I have not worked with something that moved across clouds like this solution does. 

How was the initial setup?

I've helped deploy the solution for five to six clients. 

In the early stages, it's a bit complex to set up due to the fact that it's new and we need to train. We need to give users a session and a POC or demo. So the complexity comes from the training and onboarding, not necessarily from the product itself.

Typically, we can deploy it in one week, and deploying it to any cloud environment would take one to two hours. After onboarding the new cloud environment, we need to create rules and integrate the ticketing tool. That might take two weeks also. There's a dependency with the cloud team in that sense, since, if you are going to integrate anything you need to schedule a call. If Defender is included, we need to deploy it manually. We'd also decide what is being automated. 

The solution does require some maintenance. On the portal, it would show whenever some maintenance is needed or if they are updating their versions. There may be maintenance downtime. The maintenance is provided by Palo Alto itself. We'd notify the customer if they need to be prepared for some downtime. 

What was our ROI?

Customers have witnessed a good ROI based on the ability to create and customize multiple policies. It helps them meet compliance and auditing requirements. 

What's my experience with pricing, setup cost, and licensing?

I don't know the exact cost; that's handled by another team. However, my understanding is that the cost is based on consumption. 

What other advice do I have?

It takes a little bit of time to create time to value for the solution. A new customer might not have any idea of a cloud's capability. Some people need training and this might be on a quarterly or monthly basis to get the customer up to speed. Once they are more knowledgeable about the solution, they can utilize its capabilities more fully.

I'd recommend the solution. It's comprehensive for securing the entire cloud-native development life cycle across the build, deploy, and run. It not only provides security protection in the runtime environment - it also covers CI/CD. We can integrate Azure DevOps or any kind of solution like Jenkins. 

For new customers, I'd recommend they take on a demo or POC. They can get a one-month license and try it out. Customers can coordinate with partners and see how it would work in their environment. If a customer has a multi-cloud environment, this is a good choice. 

I'd rate the solution nine out of ten. 

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Automation Engineer at a healthcare company with 10,001+ employees
Real User
Provides risk clarity, good visibility, and control
Pros and Cons
  • "Syslog CLIs are the best feature."
  • "I would like Prisma Cloud to improve its mapping feature to increase usability."

What is our primary use case?

We host a Prisma Cloud platform on AWS. My role is to host the Prisma Cloud application and provide support to the development team.

We use Prisma Cloud to monitor the health of our Kubernetes clusters and to scan images for vulnerabilities. Developers use Prisma Cloud via twistcli CLI to scan images and view vulnerabilities on the Prisma Cloud user interface.

My job is to maintain the production and staging environments, including installing the twistcli client and deploying dependencies. I also help developers troubleshoot issues with pipelines that connect to Prisma Cloud using twistcli CLI.

How has it helped my organization?

Prisma Cloud provides security for multi- and hybrid-cloud environments. It can also monitor multiple on-premises and cloud accounts. In our use case, we have around 40 AWS accounts, which we have added to the Prisma Cloud monitoring tool. We receive non-conformance alerts every month. Prisma Cloud monitors every node in AWS. If a developer opens ports globally, Prisma Cloud will detect it and send an alert to our cloud operations technical team, who will immediately alert the respective developer teams. Prisma Cloud also detects certain types of alerts related to managing data plane infrastructure. For example, if a developer deploys an application on a Kubernetes cluster on AWS and then deletes the application, but the EBS & balancer is not deleted, Prisma Cloud will automatically detect this and send a non-conformance alert to our group email ID.

Prisma Cloud's security automation capabilities provide a variety of features, including twistcli CLI, which can be used to identify vulnerabilities in Docker images. When twistcli CLI detects a vulnerability, it sends an alert to a group email address. The alert includes remediation steps that can be easily followed to fix the vulnerability.

In my experience, Prisma Cloud is the best cloud security solution, whether on-premises or in the cloud. It can monitor multiple cloud products, such as Azure and AWS. I believe it is the best tool for meeting the container requirements of cloud-native applications. It is user-friendly, and upgrades are easy to perform, with documentation available on the official site. It can be deployed on-premises or in the cloud infrastructure. I think it is a good security tool for cloud infrastructure.

We started using Prisma Cloud around version 808.48. That is one of the console versions. Recently, they added some features in the newer version, so our dev team asked us to upgrade to the latest version to get those features. As the administrator, I am not aware of all the cases that Prisma Cloud provides, but I can see that it is easy to manage and has improved all the stakeholders' experience, especially for Docker image scanning. We started with a few teams using Prisma Cloud, but now many stakeholders are using it to scan their Docker images using Prisma CLI. With their request, we recently upgraded the console to the latest version to get the latest features. When we started, we only used basic monitoring, but later we started using it for pipelines to scan Docker images. Then, we added AWS accounts and Kubernetes clusters for monitoring. We deploy twistcli depending on the cluster, and it monitors in the console.

It provides good visibility and control regardless of how complex or distributed our cloud environments become.

Prisma Cloud has enabled us to integrate our security into CI/CD pipelines.

It allows us to add touchpoints to existing DevOps processes.

It also provides us with a single tool to protect all of our resources and applications.

Prisma Cloud provides risk clarity at runtime and across our entire pipeline.

Prisma Cloud has reduced runtime alerts and reduced our alert investigation times. We can remediate alerts within 20 minutes.  

What is most valuable?

twistcli CLIs are the best feature. They provide a twistcli for scanning Docker images. We have integrated a number of pipelines so that whenever any development is built, the image is scanned for vulnerabilities. Based on the vulnerability reports, the pipelines confirm whether the image needs to be rebuilt after fixing the vulnerabilities, and then build another version if necessary.

For how long have I used the solution?

I have been using Prisma Cloud by Palo Alto Networks for almost four years.

How are customer service and support?

The technical support team is good. They always help me resolve my tickets with minimal downtime.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial deployment was straightforward because of the well-written documentation that was available. I handled the deployment for the AWS cloud environment.

What about the implementation team?

They have an excellent technical team with sound knowledge of the product.

What other advice do I have?

I would rate Prisma Cloud by Palo Alto Networks a nine out of ten for its compatibility, easy upgrades, user-friendliness, and UI.

Regarding maintenance, we have deployed the application on a Kubernetes environment. We will have one EBS value for the console pod and one persistent volume for the application data. We are taking a snapshot of the PV because we can take a backup of the PV in the Prisma Cloud console UI, but this backup is stored on the same PV where the application is running. If the application crashes completely, we will not be able to restore the backup from the UI, and Prisma Cloud has suggested that we maintain a separate cluster for disaster recovery. However, this is too expensive for us. Therefore, we are taking a snapshot of the PV. If the application crashes, we can simply deploy the console on a new cluster and restore the data from the snapshot.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Anubhav_Sharma - PeerSpot reviewer
Senior Security Engineer lll at a financial services firm with 501-1,000 employees
Real User
Protects APIs from DDoS attacks
Pros and Cons
  • "The most valuable feature of Prisma Cloud is WAF (web application firewall)."
  • "A couple of exporting functionalities should be more user-friendly because if I want to export something, I can get a lot of data visible to that particular CSV."

What is our primary use case?

We initially wanted something to protect our infrastructure. We acquired Prisma Cloud, so at least our containers are secure because we already installed agents in the containers. Our infrastructure is being monitored by Prisma Cloud. Then, we started with the WAF (web application firewall) service to enable API discovery and to understand what our APs are doing.

We can protect our APIs in case of a DDoS attack. We are currently working on CI/CD integration so that we can enable Slack CLI in our pipelines. Whenever there is a vulnerability, it will automatically be produced into the Prisma cloud.

What is most valuable?

The most valuable feature of Prisma Cloud is WAF. AWS also provides web application security, but it is outside the VPC. Since the agent is already installed in the container, we can protect it directly from the application side. We have a UI-based view of the request.

If I want to know how many SQL injection attacks happened in a day, I can just make a filter. Instead of typing, I can select the filter and get the details. It's much faster, and it is very easy to find out attacks and discovery from the user's perspective.

What needs improvement?

A couple of exporting functionalities should be more user-friendly because if I want to export something, I can get a lot of data visible to that particular CSV. There is no filter for what kind of data I want to export. That is something that I have missed as someone from the management side. When we see any CVE issues, proper information, including the path, should be mentioned.

For example, in the case of vulnerable packages or images, whether a base image is vulnerable or the package under the base image is vulnerable should be mentioned. That visibility is sometimes missing there, although not every time. It took me some time to figure out what kind of issue it was trying to resolve.

For example, one issue was that an image should be run with a non-route user. Only the discussion was there, but how to validate and fix that was not there.

For how long have I used the solution?

I used Prisma Cloud by Palo Alto Networks for around one month in my previous company. I've been using it for the past four months in my current company.

What do I think about the stability of the solution?

Prisma Cloud is a stable solution.

What do I think about the scalability of the solution?

It is a scalable solution. We have more than 20 people using Prisma Cloud in our organization.

How are customer service and support?

I rate the solution's one-on-one technical support session a six out of ten. The support team usually provides only a half an hour session, which sometimes is very little for us when the issues are big. However, their support through email is good. The solution's one-on-one support session should be extended by at least half an hour. Since their one-on-one sessions are based on their availability, I don't get instant assistance when I need it.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I have previously worked on different tools like PingSafe. PingSafe is only into cloud security posture management, but Prisma Cloud has everything enabled in it. As a cloud security posture management tool, both the tools have their own advantages and disadvantages.

I can compare only one functionality, which is the CSPM module. For the CSPM module, Prisma Cloud's finding is good because it has access inside a containerized agent. PingSafe was more into the basic CIS benchmark things where we were able to identify the issues. PingSafe was also good, but Prisma Cloud has more advantages and configurations enabled.

How was the initial setup?

The solution's initial setup was pretty straightforward. It's a bit complex for a new person, and some guidance will be required. However, the documentation is quite enough to reduce those things. The initial setup is neither too hard nor too easy.

What about the implementation team?

The DevOps team does the solution's deployment. I was not a part of the deployment process. When I discussed it with them, they told me they had some script or documentation. They started that, and the deployment was completed in a day or two.

What other advice do I have?

We are using cloud protection, virtual protection, and the CI/CD modules of Prisma Cloud by Palo Alto Networks.

The comprehensiveness of the solution for protecting the full cloud-native stack is pretty good. We need to monitor those things. We initially did all the configuration from the container or API side. Now, our work is only to monitor periodically. It has a report functionality on a mail and download basis.

Periodically, we'll receive a mail asking us if we want to work on the weekly summary of our findings. There is a rescan functionality that I can use to rescan and confirm if someone has fixed a vulnerability so that it will not be shown in the results the next time. Prisma Cloud provides comprehensiveness that covers most of the areas.

When we didn't have this tool initially, we had to run around for different open-source tools because there was no one-stop solution. We had to go for different open-source tools for different functions. Prisma Cloud is a one-stop solution that covers multiple things like API security, container security, infrastructure security, AWS cloud security, and CI/CD security. So, it's a complete package for us to look around and figure out the issues in every area.

We did not immediately realize the solution's benefits from the time of deployment. It took an initial one month to understand the functionalities and their uses. After one and a half months, we were able to identify the benefits of using these services.

The solution provides the visibility and control we need. Initially, we did some access analysis to know what kind of permissions these particular agents are running. Then, we got to know and understand the agent's particular privileges.

The solution has reduced runtime alerts by around 15 to 20%. As soon as we use any image, we decide to run the scan and get the finding immediately. We have a time window to figure out the issue.

In case of an incident, Prisma Cloud requires some maintenance. If something happens because of the tool, we have to stop those agents, rerun them, and then check the logs. Sometimes, the services are disrupted when we enable something amid permission issues. So, that part definitely requires some maintenance.

I would recommend Prisma Cloud by Palo Alto Networks to other users. Prisma Cloud is a one-stop solution where you get multiple tools within one tool. That is a great thing because you don't have to run around for different kinds of tools.

Overall, I rate Prisma Cloud by Palo Alto Networks an eight out of ten.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
reviewer2221230 - PeerSpot reviewer
Manager at a financial services firm with 10,001+ employees
Real User
Has straightforward security automation capabilities
Pros and Cons
  • "The solution will streamline and minimize manual efforts."
  • "We have discovered that Prisma is not functioning properly with GCP."

What is our primary use case?

In terms of use cases, we had a single client. This client belonged to the insurance sector here in India, specifically a large insurance chain. We discovered that they had migrated to a cloud environment and had some security controls in place. However, they lacked expertise in understanding the threats associated with the cloud. From a resource and organizational perspective, they didn't possess the necessary skill set to implement a comprehensive governance framework. This client operates within the insurance industry, regulated by the Insurance Regulatory and Development Authority in India, which has revised some pipelines for the current financial year. The IRDA also serves as a regulatory authority for Indian banks. As a result, the client needed to strengthen their controls, particularly those with higher significance.
Their objective was to implement a few security controls to successfully pass an upcoming audit. We recommended that they integrate Prisma into their infrastructure. This would allow them to generate reports promptly whenever required and help fine-tune existing policies or guide the infrastructure development team in implementing new ones. Prisma would scan the entire infrastructure and provide the best recommendations. It was a challenging use case in terms of implementation, as only a few clients were familiar with Prisma's capabilities. Prisma is a cloud service that enables the hosting of applications and infrastructure.

We wanted to address vulnerabilities that we identified from a logging and monitoring perspective, which is why we implemented Prisma Cloud.

How has it helped my organization?

If we discuss a multi-cloud environment or a multi-fleet architecture or implement it as a fleet architecture, Prisma Cloud offers comprehensive functionality. It enables us to obtain complete reports or scanning reports from the tool on an enterprise scale. However, this process takes time. Although it is completed within seconds, if we have a larger infrastructure with multiple running instances, the tool will require more time. Nevertheless, the resulting report will be accurate and provide a comprehensive perspective.

In terms of a multi-cloud environment, our observations indicate that if we implement and configure Prisma Cloud with Azure and AWS, the tool performs well. On the other hand, when performing checks on AWS and GCP, the tool exhibits better performance on AWS. It does not meet the same standards on the GCP side, but it remains accurate. Azure is compatible with AWS and shows promising results. Additionally, we are currently conducting tests on the Azure environment.

Regarding the entire infrastructure, whether it follows an SAP model, PaaS model, or a previous model based on infrastructure, our testing has yielded positive results, particularly when using the SaaS model. AWS achieves 100 percent accuracy. From larger clients to smaller ones, even within internal GCP corridors where Prisma is connected, they are effectively protected.

Prisma's security automation capabilities are straightforward. We need to ensure that we have a clear understanding of our intended automation actions before proceeding. I was engaged with a company in the oil and gas sector that utilizes AWS infrastructure. They adopted Prisma Cloud and we implemented some automation. During testing, the alerts were satisfactory. However, in subsequent attempts, vulnerabilities were detected after the automation was executed. I wouldn't describe it as difficult, but rather as tricky.

Prisma Cloud assists us in adopting a proactive approach to cloud security. It provides us with a comprehensive view of areas that require fine-tuning. This perspective encompasses not only governance and threats but also the overall security landscape.

Prisma Cloud helped us reduce manual effort by up to eighty percent. It fine-tuned policies and implemented security controls for the cloud, including threat and vulnerability management. We no longer need to manually review these aspects. However, we still receive recommendations for mitigation. Prisma Cloud suggests actions to take from a governance and security perspective. For example, if we have an open port that is not in use, it advises disabling it. Previously, I or my team would spend around ten to twelve hours a day fine-tuning Azure or AWS services by accessing different dashboards. Now, with Prisma Cloud, we can accomplish all of this through a single console. We simply log on to the Prisma Cloud console and configure the services. Prisma Cloud integrates all the services and provides us with recommendations for remediation. As a result, our effort has been reduced by eighty percent since implementing Prisma. We were able to see all the benefits within a year and a half.

Prisma Cloud provides the 100 percent visibility and control we need regardless of how complex or distributed our cloud environments become. By utilizing Prisma Cloud, we have significantly reduced our manual effort to nearly eighty posts. Having everything consolidated on a single console greatly enhances the efficiency and productivity of our team. Moreover, from both a practical and financial perspective, it is undoubtedly a more advantageous approach.

Prisma Cloud offers risk clarity in real-time throughout our CI/CD pipeline infrastructure.

Prisma Cloud has reduced runtime alerts. I have only seen two alerts.

Prisma Cloud has reduced alert investigation times.

Prisma Cloud has saved our larger clients around $100,000 per month.

What is most valuable?


What needs improvement?

Prisma needs to regularly update itself because there are regulatory compliance requirements that have already been published, yet they have not been integrated into Prisma. This poses a challenge as we have to manually address these issues in our use cases.

We have discovered that Prisma is not functioning properly with GCP. I am unsure if this is due to the security policies being implemented by Google. There are restrictions in place, but from a GCP perspective, the security scanning is quite limited.

The deployment is a tricky task as it requires thorough configuration checks. There was a scenario where we discovered that the deployment had already been completed. However, during integration, we encountered a configuration issue. As a result, the logs from the cloud area were transformed into incidents, resembling an actual security breach. This caused concern among my team, and we were under the impression that an attack had occurred.

Palo Alto offers a different product, and they have introduced Prisma Cloud for a specific purpose, particularly for individuals who are new to the technology. The idea is, for example, to provide a single platform for accessing various Over-the-Top platforms for watching web series or movies. Instead of purchasing multiple OTT platforms, the concept is to offer one comprehensive platform. By paying for a single platform, users can obtain a subscription for services like Netflix or Amazon Prime, without having to spend thousands of dollars individually. Prisma Cloud follows a similar approach, which is perfectly acceptable. Consider the scenario where a client, using Microsoft or Azure environment, desires to use a third-party tool instead of investing in Microsoft Defender. In this case, Prisma Cloud comes into play. However, at some point, they may realize the need for Microsoft Defender as well, which would cost them a significant amount of fifty thousand dollars. To avoid such expenses, the idea of offering a complete package to the client arises. 

This complete package enables the client to use a single tool for scanning, obtaining reports and even automating the fine-tuning process. Consequently, the client can invest fifty thousand dollars to obtain the complete package, rather than searching for and purchasing three separate products, which would cost a significant amount of dollars. The complete package offers the same functionalities at half the price. From a product perspective, it is crucial to integrate certain services that assist clients in deciding to invest in Prisma Cloud. In the Indian market, where we have observed our clients, there is a lack of awareness regarding Prisma Cloud and its functionality. Clients are primarily concerned with whether Prisma Cloud can simply scan their products and provide recommendations. They question whether they can perform these tasks manually or use cloud-native services. This perspective influences the clients' decision-making process.

For how long have I used the solution?

I have been using Prisma Cloud by Palo Alto Networks for two years.

What do I think about the stability of the solution?

The stability of Prisma Cloud depends on how the infrastructure has been configured specifically for that tool, taking into account the load and architecture of our infrastructure. The tool responds well in small-scale infrastructures, functioning perfectly without any issues. However, in larger environments, I have not encountered any crashing or lagging problems but the time it takes to scan the infrastructure varies depending on its size. 

What do I think about the scalability of the solution?

Prisma Cloud is 100 percent scalable.

How are customer service and support?

I contacted technical support during deployment because we encountered some challenges. The support was excellent, and the conversation went well. It was crucial to address the issues promptly because the entire infrastructure was at stake due to its complexities. We were uncertain about the potential impact of deploying a new tool in the infrastructure. Unfortunately, we faced some issues at one point, but they were resolved within the designated timeframe.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

As an organization, we possess certain tools, some of which have been developed in-house. However, it is important to note that no tool can be entirely relied upon, as perfection is unattainable. Some abnormalities have arisen and subsequently been addressed. Our main focus in the previous year was on utilizing cloud-native tools. We are now using Prisma Cloud and also looking at Citrix.

How was the initial setup?

The initial setup took some time. It was not straightforward. For a few of the clients we have implemented, it will be straightforward. However, in our organization, it conflicts because we have certain lines of business and restrictions, so it took a bit longer. The deployment took around one month and required 15 people.

What's my experience with pricing, setup cost, and licensing?

In general, Prisma Cloud is much cheaper than cloud-native services.

Which other solutions did I evaluate?

We are having conversations with Citrix to evaluate their solution.

What other advice do I have?

I rate Prisma Cloud by Palo Alto Networks a nine out of ten.

We are the aligned partner for Prisma. We recommend the same tool to our clients, and the entire team is actively involved in training on the Prisma Cloud. In my interactions with various clients and stakeholders, I have noticed that some of them are not familiar with Prisma. However, they prioritize security and want to secure their cloud infrastructure. While some clients may not have the capability to use cloud-native tools, based on my observations, most of them are gradually transitioning to the cloud infrastructure and showing interest in the Prisma Cloud.

From a cloud security standpoint, and specifically as an organization, we are not bound by any specific domain. Our focus lies in securing the infrastructure from the client's perspective. For instance, consider a client who is new to the cloud and has migrated their infrastructure. If we do not have any governance measures in place for this scenario, our recommendation would be to opt for the comprehensive package offered by Prisma Cloud. This ensures that in the future or upcoming days, the client won't need to explore numerous other modules. However, it is worth noting that some clients may prefer to use separate modules. In general, we tailor our governance, security, and threat detection solutions to meet the specific requirements of each client. Internally, we provide a complete package.

In the current scenario, where my team is performing the migration for Prisma Cloud or the deployment area, we haven't yet tested the tool. We are planning to proceed with that testing. However, based on our discussions with the Prisma partner, they will integrate some functionalities because, in the DevOps environment, we haven't achieved the expected results. I wouldn't claim it's a hundred percent comprehensive, but based on our discussions and experiences so far, it's still a work in progress. We have conducted two tests, but the results haven't met our expectations.

From a DevOps standpoint, the CI/CD pipeline is still undergoing testing. I'm unsure about the time it will take, but initially, we are testing what we have learned from a CI/CD standpoint and a DevOps standpoint. We are currently investigating the best course of action and how we can integrate effectively. In some of our engagements, clients are requesting the integration of Prisma Cloud to optimize their DevOps area when deploying. However, currently, from a KPM perspective, this task is still manual. From a development standpoint, it will require time. It won't be accomplished in a single day or month, but rather, it will take time. This is because the configuration is still in progress. Moreover, from a security perspective, there are certain areas where we are uncertain. For instance, when considering GCP, it presents a gray area where we have been unable to identify any solutions from Prisma's standpoint. However, we need to determine how to effectively integrate the GCP infrastructure within the field.

Prisma Cloud can scan and monitor, depending on how it is configured. It can also trigger alerts, but it cannot stop an attack.

Prisma Cloud is maintained by Palo Alto.

Prisma Cloud will undoubtedly assist organizations in comprehending their infrastructure and identifying areas of uncertainty. The solution will streamline and minimize manual efforts. Users can obtain the comprehensive report with a single click, eliminating the need to access various services to retrieve logs. I highly recommend Prisma Cloud as it is cost-effective, and user-friendly, although its configuration can be a bit challenging.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free Prisma Cloud by Palo Alto Networks Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2025
Buyer's Guide
Download our free Prisma Cloud by Palo Alto Networks Report and get advice and tips from experienced pros sharing their opinions.