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reviewer2540838 - PeerSpot reviewer
Technical Engineer at a tech services company with 1,001-5,000 employees
Real User
Top 20
Sep 17, 2024
Helped us to gain the confidence that we can proactively monitor a cloud environment or a repository
Pros and Cons
  • "Visibility and control are the most utilized features. A dashboard is available to us where we can view different categories. We can see any IAM-related risks, any discovered vulnerabilities, any incidents, or any network-level issues."
  • "The Application Security dashboard was not as user-friendly as the Cloud Security dashboard."

What is our primary use case?

I have onboarded AWS environment accounts for some clients and some online hosted repositories on third-party platforms.

We currently have four modules. We have Application Security, Runtime Security, and Cloud Security. The latest one is Data Security, but I have only been using the other three modules.

How has it helped my organization?

I have mostly onboarded accounts. I have not used its other features much. I am aware of the environment dashboard that we get after 24 to 48 hours of scanning. The suggestions that they give are in a curated manner. We can see what steps we can take to minimize risk or remove critical or high-level vulnerabilities. This categorization based on severities helps us to prioritize which risks need to be remediated first.

It helps us to prioritize. We can see what is the scenario at the network level, identity level, or Internet exposure level. On the basis of these categories and on the basis of severity, we get the whole cloud security posture of the environment and also the suggestions.

It has helped save some time. The customer environment can be very vast, and the use cases can vary. A startup environment or beginner-level cloud environment is easy to check manually, but for users who have been using cloud environments for three or four years, manual checks are not efficient. Prisma Cloud saves time and costs. We are able to give a much more informative review of the cloud environment.

Prisma Cloud is a cloud-native application protection platform. That is what we showcase to our potential customers. It has helped us to gain the confidence that we can proactively monitor a cloud environment or a repository. One of my recent use cases was related to the repository. The establishment of trust is there, and the extent of cloud security services has also rapidly increased for our organization. This offering has been a great pillar for our organization.

It not only provides the risks and misconfigurations; it also includes compliance, so the industry-level standards are also monitored.

I started onboarding environments only two or three months ago. After the first scan, I could see the cloud security posture on the dashboard. In some cases, I could see misconfigurations and some package-level vulnerabilities. They were all categorized on the basis of severity. I discovered all these things. Out of them, some issues were commonly found. We are able to resolve them in the easiest manner. Considering the number of issues that it discovered, it would have taken us months to monitor all the events manually. The customer environment keeps changing and the requirements also change, so the cloud security posture also changes. Prisma Cloud scans on a regular basis and saves a lot of time.

The visibility level that it provides is the best. It is not restricted or limited to a few attacks or vulnerabilities. Every day, any type of attack can happen. There can be an attack of any severity. We are able to see all the possible incidents and all the possible issues in the environment. It has made us proactive, so our confidence has also improved.

The dashboard gets updated on a real-time basis. The first time, it takes 24 to 48 hours. After that, the latest scan is always available. It is consolidated. We get a detailed and comprehensive view from Prisma Cloud. It is easily accessible from the command center.

Prisma Cloud has saved us time. It helps us to fulfill our commitments. Without Prisma Cloud, it would take us double time to deliver to our customers what they want.

I believe it covers the containers and host-level security. It does provide information about how many hosts are in the environment and how many containers are deployed on Prisma Cloud. It tells us if any of the containers or hosts are affected and by which vulnerability. A comprehensive view of all that is available. We can see package-level vulnerabilities for PHP packages, Python packages, etc.

What is most valuable?

Visibility and control are the most utilized features. A dashboard is available to us where we can view different categories. We can see any IAM-related risks, any discovered vulnerabilities, any incidents, or any network-level issues. So, visibility and control are the most utilized parts. We can also view possible remediation or suggestions for each of the issues.

What needs improvement?

I recently onboarded some of the repositories, and for that, the issues were categorized into four types. The view was not very easy to understand. The Application Security dashboard was not as user-friendly as the Cloud Security dashboard. The Application Security dashboard can be improved in terms of UI. The categories provided should be helpful for the ones who are using it for the first time.

Other than this, I do not have any areas for improvement. I am a new user. I entered the domain of cloud security only six months ago. Before that, I was in a different domain. As of now, I see Prisma Cloud as an excellent tool.

Buyer's Guide
Prisma Cloud by Palo Alto Networks
April 2026
Learn what your peers think about Prisma Cloud by Palo Alto Networks. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
892,776 professionals have used our research since 2012.

For how long have I used the solution?

I have been using Prisma Cloud in my current job role for the last six months.

What do I think about the stability of the solution?

It is stable. I have not had any issues.

What do I think about the scalability of the solution?

I have not faced any limitations.

How are customer service and support?

I have not interacted with their support.

Which solution did I use previously and why did I switch?

I have not worked with any similar solution previously.

How was the initial setup?

It was already installed when I joined. I only had to ask for some admin access, which was configured by the internal team in the organization, and my account was easily onboarded. 

The client account onboarding was also seamless. So far, we have onboarded five to ten accounts. Regarding the number of users, we provide limited access because it is a matter of cloud security. Overall, there are five to ten users, which also includes customers with view-only access.

Which other solutions did I evaluate?

It was already here when I joined.

What other advice do I have?

I would absolutely recommend Prisma Cloud for cloud security posture management. It is great for onboarding cloud accounts. It is also good for onboarding repositories to improve application security.

I would rate Prisma Cloud a ten out of ten.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
reviewer2061726 - PeerSpot reviewer
Principal Consultant at a computer software company with 1,001-5,000 employees
Consultant
Feb 14, 2024
Offers unified monitoring and a complete map of our environment but only the SaaS version includes posture management
Pros and Cons
  • "Integrating with a CI/CD pipeline and incorporating a vulnerability assessment process are highly effective features, especially when combined with runtime protection."
  • "The visibility on the SIEM needs to be streamlined so we can get the data without any issues."

What is our primary use case?

Our environment consisted of a cloud-native stack, including Kubernetes, OpenStack, and OpenShift, running alongside additional virtualizations. This hybrid setup required securing both the cloud-native components and the virtualized instances. To address this challenge, we implemented a comprehensive CI/CD pipeline with cloud security in mind. Following vendor code pushes to our environment, we use rigorous scanning and verification procedures to ensure the code's safety before onboarding. Once onboarded, Prisma Cloud provides continuous posture management and security monitoring.

Our current Prisma Cloud deployment utilizes the Registry Scan, Runtime Protection, CI/CD Integration, and Vulnerability Management modules. While we have opted for the Complete Edition, it does not include Posture Management, a feature frequently inquired about by our customers. Currently, Posture Management is only available in the SaaS model, and we are utilizing the on-premise edition, also known as the Complete Version.

We are a system integrator for the telecom sector.

Clients utilizing cloud-native environments often face challenges in scanning and securing their containerized solutions and clusters. Prisma Cloud offers a comprehensive solution, providing end-to-end protection for these clients. 

How has it helped my organization?

Prisma Cloud is a crucial component of our clients' security, particularly for their billing environments.

It offers comprehensive security across multi-cloud and hybrid cloud environments. This is particularly valuable for hybrid environments because it unifies all security needs under one platform, simplifying management and providing a more consistent approach.

It helps us take a preventative approach to cloud security. It is a comprehensive solution with a lot of features.

We have improved our clients' organizations by offering unified monitoring that directly connects their SIEM, SOAR, EDR, and XDR within their environment. The benefits are usually seen within six to eight months.

The Prisma Cloud SaaS version's comprehensiveness secures the entire cloud-native development life cycle.

Prisma Cloud delivers comprehensive visibility and control over our client's cloud environment, regardless of complexity or distribution. It provides a complete map of the environment, visualizing traffic flow for enhanced understanding.

The touchpoints in the DevOps process are seamless. We can integrate them with our registry and the CD platform, so there are no challenges during automation.

What is most valuable?

Integrating with a CI/CD pipeline and incorporating a vulnerability assessment process are highly effective features, especially when combined with runtime protection. This synergy provides a comprehensive view of how our application is performing while it's running, which is immensely valuable.

What needs improvement?

Prisma Cloud's Complete edition is not a complete suit. Only the SaaS version includes posture management and IDE integration.

The visibility on the SIEM needs to be streamlined so we can get the data without any issues. 

For how long have I used the solution?

I have been using Prisma Cloud by Palo Alto Networks for two years.

What do I think about the stability of the solution?

Prisma Cloud is stable.

What do I think about the scalability of the solution?

Prisma Cloud scales well. In addition to our main site, we recently added Prisma Cloud to our disaster recovery site.

How are customer service and support?

We acquired the services of their technical support several times which was helpful.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have experience with Trend Micro Cloud One as well. The pricing is what differentiates Trend Micro Cloud One from Prisma Cloud. 

How was the initial setup?

Initially, we deployed Prisma Cloud quickly, focusing solely on the containerized environment. The remaining deployment across the entire environment took two months to complete. From the solution's perspective, the deployment is straightforward. Some customers have complex environments but that has nothing to do with the solution itself.

Three people were required for the deployment.

What's my experience with pricing, setup cost, and licensing?

Prisma Cloud licensing works on credits.

What other advice do I have?

I would rate Prisma Cloud by Palo Alto Networks a seven out of ten.

Maintaining Prisma Cloud is generally straightforward.

We have Prisma Cloud deployed in a single department used for the billing system in our hybrid cloud environment. We have eight users.

While Prisma Cloud Complete offers runtime protection, organizations seeking a comprehensive cloud security solution should implement Prisma Cloud SaaS. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
PeerSpot user
Buyer's Guide
Prisma Cloud by Palo Alto Networks
April 2026
Learn what your peers think about Prisma Cloud by Palo Alto Networks. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
892,776 professionals have used our research since 2012.
IT engineer at eSec Forte
Real User
Jan 18, 2024
Provides insight into our entire inventory of assets and everything happening in our multi-cloud or hybrid environments
Pros and Cons
  • "My favorite feature is the CWPP module. We can define various kinds of rules for vulnerabilities, incidents, or suspicious activities."
  • "I have some challenges customizing and personalizing some of the capabilities in the CSPM in terms of new policies and services. We have to reconfigure and rebuild the CSPM."

What is our primary use case?

My company provides solutions for Cisco customers and helps them secure their cloud environments. Most of our clients are adapting to the cloud, and we're trying to resolve vulnerabilities in their configurations. I use all of the Prisma Cloud modules but have expertise in the CSPM and CWP modules. We work with SMEs but also have some enterprise clients. 

How has it helped my organization?

Using Prisma Cloud has improved customer satisfaction. Our customers are happy with the solution and the level of security we can provide with this. Prisma can secure a cloud-native development cycle. We can configure Prisma to run a scan before we build the images. 

Prisma is known for its visibility and comprehensiveness. It provides insight into our entire inventory of assets and everything happening in our multi-cloud or hybrid environments. We want to know all the services working in our environment and who is accessing them. 

It provides a single tool for protecting all cloud resources without the need to reconcile compliance reports. All of our reports come into Prisma's CSPM module via the APIs. It's easy to get the reports coming into CSPM. We can get the inventory, asset, and alert reports containing all of the alert notifications coming into the CWPP and the reliability and compliance. It has enhanced our overall reporting experience. We can do a deep dive into alerts from various integrated third-party applications and get alerts sent via email or SMS text to keep track of any incidents in our environment.

What is most valuable?

My favorite feature is the CWPP module. We can define various kinds of rules for vulnerabilities, incidents, or suspicious activities. Prisma Cloud covers various cloud providers, including AWS and GCP. It covers every cloud on the market. 

Many customers in finance, healthcare, and other industries are adopting cloud or hybrid environments. Some of them are using GCP, AWS, and Azure services together, and Prisma is compatible with all of them.

Prisma's ability to protect a fully cloud-native stack is comprehensive. We benefit from Palo Alto's technical knowledge, training sessions, and learning programs to develop robust solutions for our customers. Prisma's automation features are helpful. We can set up automated remediation, messaging, and alerts. The CSPM module can be automated directly, and we can automate runtime rules in the CWP module. We can also automate some code scanning. 

Prisma is integrated into our CI/CD pipeline through the CWP module. We can load the images into Azure DevOps and scan them for vulnerabilities or compliance issues. We can block the vulnerabilities or disable the application so it cannot run with the vulnerabilities in place. 

Runtime alerts are among the best capabilities. In CWP, we have to block malicious or suspicious activities to stop the incoming attacks against our workloads. Using various templates, we can reduce our runtime alerts by 60 to 70 percent. 

What needs improvement?

I have some challenges customizing and personalizing some of the capabilities in the CSPM in terms of new policies and services. We have to reconfigure and rebuild the CSPM.

For how long have I used the solution?

I have used Prisma Cloud for around three years. 

What do I think about the stability of the solution?

I rate Prisma Cloud nine out of 10 for stability. 

What do I think about the scalability of the solution?

I rate Prisma Cloud nine out of 10 for scalability.

How are customer service and support?

I rate Palo Alto support 10 out of 10. They come and help us a lot. 

How would you rate customer service and support?

Positive

How was the initial setup?

Deploying Prisma Cloud is straightforward. We received some training from Palo Alto's technical team. The deployment time varies depending on the client and the modules you deploy. It may take a few weeks or a couple of months. After deployment, Palo Alto handles the maintenance. They notify us by text or email when there will be a scheduled maintenance window. 

What's my experience with pricing, setup cost, and licensing?

I'm not involved on the financial side, but I know that Prisma Cloud isn't cheap. 

Which other solutions did I evaluate?

I've seen some other solutions with CSPM and CWP capabilities, but they do not have the same coverage of multi-cloud or hybrid environments. That's an area where Prisma stands out from its competitors. 

What other advice do I have?

I rate Prisma Cloud 10 out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Vijay Shankar Maurya - PeerSpot reviewer
Cloud Security Engineer at eSec Forte® Technologies
Real User
Nov 14, 2023
Great visibility, helpful UI, and excellent support staff
Pros and Cons
  • "We are provided with a single tool to protect all of our cloud resources and applications without having to manage and reconcile compliance reports."
  • "When there are updates, whether daily, weekly, or monthly, it needs configuration or permission adjustments. There is no automation for that, which is too bad."

What is our primary use case?

The solution is integrated with cloud environments such as Azure, Alibaba, and Oracle. After integrating, we do check the network logs, including what are the config logs or configuration issues clients are facing. We see what their cloud requirements are. There are email use cases specific to the modules, and we do have visibility over the entire cloud environment. We handle vulnerability management and can block according to the rules and policies. 

We can manage identities as well, right down to a particular machine. 

How has it helped my organization?

We've been able to solve various problems. It's helped with cloud security. It problem solves for threat detection and compliance. 

It's helped clients with cloud security. When it comes to the financial aspect, we have clear visibility into what is going on, and we have a clear idea of how we can inspect and prevent issues. 

What is most valuable?

It offers full visibility.

There is auto-remediation capability with this solution. 

It offers threat detection across multi-cloud environments. Many clients are using hybrid setups and different clouds in India. When it integrates, it's helpful in gaining visibility across the entire environment.

It is comprehensive. It's very easy to define rules and auto-remediation. It's basically one click. It's great for protecting the full cloud-native stack. 

The security automation capabilities are very good. It's played an important role with auto-remediation, which is important to the automation process. We can decide how we want to respond as well. We can arrange logs and alerts. All of this can be automated. 

It allows us to take a preventative approach to security. When I started with Prisma, we had sessions about how we could work with the capabilities. We have a lot of features in Prisma Cloud. The UI has improved and helped us gather information about vulnerabilities and compliance issues.

The build, deploy, and run lifecycle is good. We have particular pipelines, and we have out-of-the-box policies defined. We can see what is going on. We can move faster within the environment with it. 

It provides complete microservices that we can check on a micro level. The solution provides visibility and control regardless of how complex or distributed our cloud environments become.

The solution enabled us to enter our CI/CD pipeline and touchpoints into existing processes. It provides us with a good backbone. 

We are provided with a single tool to protect all of our cloud resources and applications without having to manage and reconcile compliance reports. It can fetch the reports for us. We have APIs and pretty refined plugins to get the reports. We can get it all from the console. We can also schedule reporting. The third-party integrations are very helpful.

The runtime policy is very helpful. We can define runtime rules and go through alerts or blockages. It's one of the best parts of the solution. It's reduced the number of alerts, sometimes by 80% to 90%, depending on the situation.

With the amount of visibility we get, we've been able to reduce alert investigation times. We can investigate if we need to, or we can make custom answers to specific alerts. Depending on your level of expertise in the tool, it barely takes any time at all. If you understand the case, if you already know the type of answer, you can put it in. With Prisma, we've been able to reduce investigation times by 80%.

While, as a cloud security engineer, I can't say how much money it saves, I can see the credit, and it looks like less money is spent.

What needs improvement?

When there are updates, whether daily, weekly, or monthly, it needs configuration or permission adjustments. There is no automation for that, which is too bad. 

For how long have I used the solution?

I've been using the solution for two years. 

What do I think about the stability of the solution?

This is a very stable product. 

What do I think about the scalability of the solution?

Prisma users are increasing day by day. We have a team of around 12 people using the solution. We have a variety of clients coming onto Prisma, and we work to help them become more compliant using the solution. 

It's very scalable and very easy to use. 

How are customer service and support?

We used technical support during deployment, and they were very good. Technical support is awesome. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I haven't really worked with other tools. I started with Prisma Cloud.

How was the initial setup?

The initial setup is pretty straightforward. We had good support to help with learning and the capabilities of the solution. 

The training took two to three weeks. The deployment would take around two to three days. 

There isn't too much maintenance. There are updates. There's nothing other than that. 

What about the implementation team?

Prisma's support helped with the deployment. 

What other advice do I have?

We are a Palo Alto partner.

After using the solution for about two years, I would rate it nine out of ten so far. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer2268216 - PeerSpot reviewer
Senior Security Engineer at a computer software company with 1,001-5,000 employees
Real User
Sep 7, 2023
Great for identifying misconfigurations and vulnerabilities with excellent technical support
Pros and Cons
  • "It helps to identify the misconfigurations by monitoring regularly which helps to secure the organization's cloud environment."
  • "For some custom policies, we need more features."

What is our primary use case?

In my organization, we use Prisma Cloud to Protect the cloud environment to identify misconfigurations and send the reports to the cloud account owners. We can use Prisma Cloud based on location or based on cloud accounts. 

The policies that we are using in our organization help us to work more effectively to identify misconfigurations based on severity and the dashboard is very user-friendly to work with. 

I am very happy to use this product and find it to be highly impressive.

How has it helped my organization?

Prisma improved our cloud environment. It helps to identify the misconfigurations by monitoring regularly which helps to secure the organization's cloud environment. 

This product helps our organization in various ways, including identifying account-level misconfigurations. It will protect the environment in many ways. With this, we can avoid data leakage and avoid/identify public and internal cloud-level misconfigurations will be identified.

What is most valuable?

Identifying misconfigurations and vulnerabilities from the cloud account level as well as the development and operational level helps to secure everything effectively. 

Vulnerabilities can be identified before deployment - which helps our DevOps team to minimize or reduce time in an effective way. 

Identifying misconfigurations and vulnerabilities at the first stage itself will help the organization save time and money - which is highly appreciated. 

What needs improvement?

For some custom policies, we need more features. For example, at the investigation tab level, while adding columns for required fields, you can't have more than three or four custom fields. New cloud policies can be added in the next release to address severity changes for the cloned policies. It would be nice to have alerts at the dashboard level. For example, if five members are working with 50 different policies, based on the user name, policies should be assigned with alerts that can be displayed either in a graphical or listed way.

For how long have I used the solution?

I've used the solution for three years.

What do I think about the stability of the solution?

I'd rate the stability 4.5 out of five. 

What do I think about the scalability of the solution?

I am highly impressed with the product's scalability. Whenever I have issues with the solution, I will get an immediate response from the product team. They will try to close the issue as soon as possible - which is highly impressive.

How are customer service and support?

I am very happy with the customer service. Whenever I have issues with the solution, I will get an immediate response from the product team and they will try to close the issue as soon as possible. This level of service is highly impressive.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

This is my first solution. I did not previously use anything else. 

How was the initial setup?

The product team helped us when the Initial setup happened.

What about the implementation team?

We implemented through a vendor team and I'd rate the service five out of five. 

What's my experience with pricing, setup cost, and licensing?

When compared to other products, Prisma Cloud is high in pricing and licensing. However, when there is high security it can be expensive. Smaller organizations can't afford Prisma Cloud.

Which other solutions did I evaluate?

As this is my first solution, I didn't choose any other product other than Prisma Cloud.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Our Organization using this Product since last 3+ years and regular vendor meeting will be held to discuss more on how to secure the Cloud Enviroment and I am the Admin for this Product from our Organization.
PeerSpot user
Senior Network Consultant at a tech services company with 10,001+ employees
Real User
Aug 25, 2023
I like automated tool for migrating user data from other systems
Pros and Cons
  • "The most valuable feature is the closed VPN connection, which provides better performance than traditional VPN boxes. For example, let's say a user in New York State normally connects in the East, but if they travel to the UK, they can connect to the same portal, which automatically redirects to any VPN gateway. We can control traffic based on Active Directory groups instead of the user's IP. That means a user in New York can access his application based on his user ID and AD group access when he travels to the UK or anywhere else."
  • "Sometimes, when you assign subnets to regions, the IP address will jump from one location to another because it will automatically change substantially. Then, we need to add those IP subnets to our firewall for existing access. The need to update those subnets potentially causes maintenance or access issues. So far, we can only provide bigger customers with six subnets, and a small company may not be able to access those services."

What is our primary use case?

Financial companies want to restrict user access, which means the users need to go through a subnet to access their services. When the user connects to the internet via the Prisma Cloud VPN, they can use different types of IP addresses globally. The changing IP addresses can be pretty complex. It costs a lot for the application site to apply for access.  

We negotiated with Palo Alto to get 20 servers, and the customers will be added to those 20 subnets. On the Spectrum Access side, we only need a white list of those twenty subnets, and we won't have issues in the future. 

The solution is managed by Palo Alto. We're using Panorama, a popular management tool, for managing the connection between the physical portal, firewall, and VPN, as well as Prisma Cloud.

How has it helped my organization?

The user experience is better than our previous solution. It gives us visibility into all the traffic. 

What is most valuable?

The most valuable feature is the closed VPN connection, which provides better performance than traditional VPN boxes. For example,  let's say a user in New York State normally connects in the East, but if they travel to the UK, they can connect to the same portal, which automatically redirects to any VPN gateway. We can control traffic based on Active Directory groups instead of the user's IP. That means a user in New York can access his application based on his user ID and AD group access when he travels to the UK or anywhere else.

Prisma Cloud can provide decent security across cloud environments, depending on how each company sets security policies. Prisma Cloud makes adding new users and managing access more flexible.  

I like Palo Alto's automated tool for migrating user data from other systems. We previously did this manually most of the time, but now we can update twice hourly automatically. 

What needs improvement?

During deployment, we created a tunnel from the cloud to our gateway in the data center because the users need some way to connect with the resources there, but all other traffic goes directly to the Palo Alto cloud. When the traffic goes to the Internet, sometimes it will come up with different IPs, causing some financial websites to be blocked. We needed to work with Palo Alto closely to solve this problem. 

Sometimes, when you assign subnets to regions, the IP address will jump from one location to another because it will automatically change substantially. Then, we need to add those IP subnets to our firewall for existing access. The need to update those subnets potentially causes maintenance or access issues. So far, we can only provide bigger customers with six subnets, and a small company may not be able to access those services. 

How are customer service and support?

I rate Palo Alto customer service 10 out of 10. 

How would you rate customer service and support?

Positive

How was the initial setup?

The migration takes time because we're typically not starting from scratch. We need to migrate everything from the existing VPN. I've used Prisma Cloud for a large financial enterprise with a complex infrastructure, and we worked on that for almost two years. It's less complicated for a mid-sized company, but the migration might take six to nine months.

What was our ROI?

It's hard to tell if there is an ROI in the short term. It may take a long time before you realize a return because there is a substantial initial investment. You can see a significant improvement in performance, but it may not necessarily save money. However, you'll ultimately improve service.

What other advice do I have?

I rate Prisma Cloud nine out of 10. We would recommend it to any large global enterprise because it improves performance and offers a better user experience. It also gives you application-level control instead of regular IP address control. The latest version has many new features. So they can use the in-app Application ID and point to MAC applications instead of regular TCP/IP ports.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Akshay Karoo - PeerSpot reviewer
Technology Specialist - Cloud Security at a tech services company with 11-50 employees
Real User
Top 10
May 23, 2023
Provides security scanning in multi and hybrid cloud environments and the visibility and control we need
Pros and Cons
  • "Prisma Cloud's most important feature is its auto-remediation."
  • "Prisma Cloud lags behind in terms of security automation capabilities."

What is our primary use case?

We use Prisma Cloud for the banking sector to check the policies as required.

How has it helped my organization?

Prisma Cloud provides security scanning in multi and hybrid cloud environments. This is important because customers often ask if they need certain services, such as detection, auto-remediation, and policies. AWS has all of these features, but why would a customer use anything else? The answer is that Prisma Cloud is multi-cloud, so it can monitor multiple clouds as well as on-premise networks. This is often a key requirement for customers.

Prisma Cloud can help us take a preventative approach to cloud security. It is built for developers and provides a range of features, including RQL, multi-cloud support, and endpoint detection.

Prisma Cloud provides the visibility and control we need. It properly manages all cloud assets and provides information about assets in our cloud.

Prisma Cloud provides us with a single tool to protect all our cloud resources and applications, eliminating the need to manage and reconcile disparate security and compliance reports.

Prisma Cloud provides risk clarity at runtime and throughout the entire pipeline. It also shows issues as they are discovered during the build phases.

The developers are able to correct issues using the tools they used to code.

The alert investigation time has been reduced by half an hour.

What is most valuable?

Prisma Cloud's most important feature is its auto-remediation. This feature automatically fixes security vulnerabilities in our cloud or on-premises environment. This can help us to improve our security posture and reduce our risk of a security breach.

What needs improvement?

Prisma Cloud lags behind in terms of security automation capabilities. Specifically, the investigation feature is not fully automated and requires users to know the RQL language. This can be a barrier for new users.

Prisma Cloud is not updating the real-time information on the UI for our cloud assets. It takes approximately two to three hours for the information to be updated.

I would like Palo Alto to provide a three-month free trial for Prisma Cloud.

The stability has room for improvement.

For how long have I used the solution?

I have been using Prisma Cloud by Palo Alto Networks for two months.

What do I think about the stability of the solution?

Prisma Cloud is not stable except for our AWS clients.

What do I think about the scalability of the solution?

Prisma Cloud is scalable.

How was the initial setup?

The initial setup is straightforward. The deployment can take anywhere from two days to 15 days. We deploy based on the customer's requirements. 

What about the implementation team?

We implement the solution for our clients.

What's my experience with pricing, setup cost, and licensing?

Prisma Cloud is more expensive than Check Point CloudGuard.

What other advice do I have?

I give Prisma Cloud by Palo Alto Networks an eight out of ten.

Based on an organization's basic requirements for auditing and detection, I would recommend Prisma Cloud.

The best thing I have learned about Prisma Cloud is that it is a single platform, like SIEM. This is beneficial for network engineers because it reduces the complexity of finding the cause of an issue. With Prisma Cloud, everything can be found in one place.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1702776 - PeerSpot reviewer
Senior Security Engineer at a manufacturing company with 501-1,000 employees
Real User
Apr 21, 2023
Provides excellent configuration monitoring and alerting, allowing us to respond to mistakes in real-time
Pros and Cons
  • "Configuration monitoring and alerting is the most valuable feature; it happens at the cloud's speed, allowing our development team to respond quickly. If a configuration goes against our security best practices, we're alerted promptly and can act to resolve the issue. As cloud security staff, we're not staring at the cloud all the time, and we want to let the developers do their jobs so that our company is protected and work is proceeding within our security controls."
  • "The UI could use some improvement; we usually find the information we're looking for, but what fields can be clicked on and what workflow to follow to get the required information is not always evident. Sometimes we're all over the place, clicking around to drill in and uncover the alert and investigation details we're looking for."

What is our primary use case?

We use the solution to monitor and manage our various cloud environments, providing complete visibility in a single platform. We also use it for configuration, network, and anomaly monitoring. On the compute side, that's for containers and Kubernetes, so we know when changes are made and whether those changes are approved or within our required security controls. 

The platform has yet to become part of our CICD pipeline; we mostly use it as a security tool for monitoring and remediation. 

Regarding modules, we use the CSP and the compute module. 

How has it helped my organization?

Prisma Cloud helps us take a preventative approach to cloud security. It raises awareness of particular threats. Although it's a reactive type platform in that alerts happen on events that have already occurred, it allows us to take a step back and consider our cloud infrastructure more thoroughly. In this sense, the solution enables us to maintain our posture and current programs. 

The product reduced our runtime alerts by approximately 25%.  

What is most valuable?

Configuration monitoring and alerting is the most valuable feature; it happens at the cloud's speed, allowing our development team to respond quickly. If a configuration goes against our security best practices, we're alerted promptly and can act to resolve the issue. As cloud security staff, we're not staring at the cloud all the time, and we want to let the developers do their jobs so that our company is protected and work is proceeding within our security controls.

The product provides efficient and comprehensive protection for the full cloud-native stack. It presents its findings in layman's terms; alerts are pretty straightforward as to what's going on and why, whether a configuration needs to be changed, and recommendations on how to remediate.  

We used the solution's security automation capabilities, so in the event of an alert, it can be resolved with the click of a button; we click remediate, and the configuration is changed to the recommended status, which is very helpful. However, we use automation sparingly, as we usually have to coordinate changes in the cloud with development teams or through change control. Our typical usage is for completely forbidden scenarios, such as publicly accessible storage containers. We fix that by clicking remediate, then follow up with the team to determine if that was intentional. Sometimes, although accurate, the recommendation may break something else if there is a compensating control in place. So, automation is helpful but not overly used. 

For the most part, the tool provides the visibility and control we need, regardless of how complex and distributed our cloud environments become. Sometimes the platform can be a little kludgy, but we can usually click around and figure it out. Regarding confidence in our security and compliance postures, I don't know how anyone could have a cloud presence without some form of CSP, and I'm delighted with Prisma.   

The solution provides risk clarity at runtime and across the entire pipeline, showing issues as they are discovered during the build phases. However, we still need to utilize this feature to 100%.  

What needs improvement?

The UI could use some improvement; we usually find the information we're looking for, but what fields can be clicked on and what workflow to follow to get the required information is not always evident. Sometimes we're all over the place, clicking around to drill in and uncover the alert and investigation details we're looking for.

For how long have I used the solution?

We've been using the solution almost continuously for around five years.

What do I think about the stability of the solution?

Prisma Cloud is pretty stable; it's a great product, and I'm happy with it.

What do I think about the scalability of the solution?

The platform constantly evolves regarding new features and functions, which can sometimes be a little overwhelming, but it's very scalable. It's just a matter of familiarizing myself with those functions and features. It's the type of tool that is constantly improving, and its scalability suits our environment well.

How are customer service and support?

The customer support is excellent and helped a lot during the deployment process. I rate them nine out of ten. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I demoed other solutions but never actually used or implemented one before Prisma.

How was the initial setup?

The initial setup is pretty straightforward, though some of the documentation is convoluted. The support is good, though, so getting someone on the phone or an engineer to respond via email or meeting is easy. The setup was straightforward, and the support was excellent. If I had the permissions to set up the cloud-side integrations, it would have taken a day, but I had to rely on the availability of other staff members, so it took about a week.

What was our ROI?

The platform is relatively new and expensive, so it's hard to put a number on it. However, the amount of man-hours saved by it easily uncovering some of the flaws in our security posture means it definitely saved us money. 

What's my experience with pricing, setup cost, and licensing?

The product is very expensive, but the cost is a necessary evil; I don't know how we could have any kind of cloud presence without this type of monitoring. The pricing is calculated by module and resource usage. Ultimately, it saves us money in the amount of time we would spend uncovering what it uncovers, and we might not make the required discoveries without it anyway. Prisma offers incredible value, though I wish it were cheaper.

People argue that there are native tools within the various cloud environments, but nothing that streamlines from a timing and comprehension perspective for small security teams. If you don't have a dedicated team of 20 staff, Prisma is the tool you need. I don't know any company that does what they do or how they do it.

Native tools may uncover a misconfiguration, but for a multi-cloud environment, you have to be proficient with multiple different tools, none of which tells the whole story. Prisma pulls in all the data and gives you everything you need to know in one platform. It also pulls in extra data, including network traffic, anomaly traffic, configuration data, and vulnerability data, so you can correlate that information and make an educated decision as to what's going on in the environment, and what needs to be changed or addressed.

Which other solutions did I evaluate?

I evaluated Lacework, Sysdig Secure, and Illumio Zero Trust Segmentation, though I see them more as Veracode than CSP competitors. I didn't find any products that compare to what Prisma Cloud does.

What other advice do I have?

I rate the product nine out of ten. 

My advice to those before implementing the platform is to do the integration yourself if you have the time, are IT savvy, and have the necessary permissions. It only requires a little time, a few days to a week at most, and there is great value in doing the integration yourself rather than paying for their support to do it. Onboarding the solution will provide an understanding of how it communicates with the cloud environment, how roles are associated and created, and how the remediate feature functions. It's important to go through those steps rather than paying someone else to do it; you'll save money and understand how the tool does what it does, which is essential in utilizing it.

Regarding the solution securing the entire cloud-native development lifecycle across build, deploy, and run, we have yet to use it that way, not to say that we won't. This feature is a relatively new part of Palo Alto's CICD deployment, so we haven't used it yet.

Prisma Cloud provides a single tool to protect all our cloud resources and applications, without managing and reconciling disparate security and compliance reports to about 70%. However, we have yet to utilize the tool to its full capacity.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Prisma Cloud by Palo Alto Networks Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2026
Buyer's Guide
Download our free Prisma Cloud by Palo Alto Networks Report and get advice and tips from experienced pros sharing their opinions.