SentinelOne Singularity Cloud Security Reviews

We use SentinelOne Singularity Cloud Security to maintain security best practices. The platform alerts us to security issues, ranging from low to critical severity, based on our infrastructure. 

We chose SentinelOne Singularity Cloud Security for its targeted vulnerability recommendations and best practice guidance, which allow us to address alerts effectively and maintain a secure infrastructure.

SentinelOne Singularity Cloud Security is user-friendly and easy to understand.

SentinelOne Singularity Cloud Security's evidence-based reporting for helping prioritize and solve the most important cloud security issues is excellent.

The exploitability proof in reports is crucial, enabling me to pinpoint issues and solutions. Without it, identifying vulnerabilities and applying fixes would be impossible. The system alerts me to security events, pinpointing the problem's location with resource and account IDs. This detailed information allows for rapid resolution, saving valuable time.

Upon joining the company, the user interface was not very user-friendly. However, over time, upgrades were introduced, such as more issue resolution documentation and best practices, which enhanced the security of our infrastructure. I realized the benefits of SentinelOne Singularity Cloud Security within five months.

SentinelOne Singularity Cloud Security has significantly strengthened our security posture. Previously, we relied on AWS-managed security alarms, which provided a limited and reactive approach to threat detection. Singularity Cloud Security offers a more proactive and comprehensive solution, enhancing our ability to identify and respond to potential threats.

SentinelOne Singularity Cloud Security has reduced our mean time to detect by five to ten minutes.

SentinelOne Singularity Cloud Security allows us to complete remediation in five minutes.

The most valuable feature is the easy-to-understand user interface, which allows even non-technical users to comprehend and resolve issues. Additionally, the solution provides highly useful recommendations.

To enhance the notification system's efficiency, resolved issues should be promptly removed from the portal. Currently, these issues take two to three hours to be removed, creating unnecessary clutter and potentially delaying the identification of new issues.

I have been using SentinelOne Singularity Cloud Security for almost two years.

I would rate the stability of SentinelOne Singularity Cloud Security nine out of ten.

I would rate the scalability of SentinelOne Singularity Cloud Security ten out of ten.

Customer service and support are excellent. They respond promptly, and the technical support is knowledgeable and helpful with any issues we face.

Positive

The initial setup took approximately one week due to the testing phase. It went smoothly with the team's collaboration.

I was present with my team during the deployment process, but I did not personally deploy it.

I would rate SentinelOne Singularity Cloud Security ten out of ten.

Our organization has multiple departments, but only five individuals have access to Singularity Cloud Security.

Singularity Cloud Security's maintenance is handled by SentinelOne.

From a security standpoint, SentinelOne Singularity Cloud Security is excellent, and I highly recommend it.

We use PingSafe to improve our security posture through evidence-based alerts by detecting and mitigating vulnerabilities.

We sought a CSPM solution that could be configured to adhere to the security policies of our required integrations. PingSafe stood out as a strong candidate due to its compliance with industry standards like ISO and its ability to provide valuable security insights.

PingSafe is a SaaS solution.

PingSafe boasts a user-friendly interface that avoids information overload. The clean layout allows for easy navigation, even for new users, while still offering the ability to delve deeper into the data for a more granular view.

I would rate the evidence-based reporting of PingSafe an eight out of ten.

PingSafe's proof of exploitability is invaluable because it allows us to demonstrate the root cause of security issues to stakeholders clearly and concisely, streamlining the remediation process.

I would rate the offensive security engine's ability to assess and verify exploit paths and prioritize breach potential a nine out of ten.

The easy-to-use UI helps our security team review evidence from a single dashboard.

PingSafe has broadened our viewpoint within our environment, allowing us to see things from multiple angles. This wider perspective provides greater assurance to our team and the entire enterprise.

It has helped reduce around ten percent of the false positives.

Thanks to PingSafe, our cloud security posture has significantly improved. We've effectively mitigated critical and high vulnerabilities, achieving a strong security position from a CSPM perspective.

PingSafe has impacted collaboration between our cloud security application developers and AppSec teams. To address this, we've granted controlled access to PingSafe for all relevant teams. We've also encouraged its use by providing training on the tool itself.

PingSafe stands out for its user-friendly interface and intuitive software, making it easy to navigate and use. It excels at presenting remediation steps in a clear and actionable way. Additionally, the reporting capabilities ensure we maintain compliance. However, the most valuable feature for us is the ability to conduct authentic security testing, providing real-world insights into our vulnerabilities.

The vulnerability scanner generates a high number of false positives that it flags as alerts, even though they're not actual threats. This suggests a configuration issue. We need to address this, especially since some of these flagged vulnerabilities have already been mitigated by other means.

The compliance monitoring dashboard, while helpful, doesn't integrate seamlessly with our entire system. This creates a disconnect: a high volume of alerts doesn't necessarily reflect a decline in compliance. For instance, I might have a thousand alerts on my ISO-related compliance dashboard, yet the compliance itself remains at 99.99 percent. This inconsistency makes it difficult to justify remediating every alert. In other words, I might give a clean bill of health from a compliance standpoint, yet still expect them to resolve the alert, which can be confusing. Therefore, we need to address either the way the dashboard generates alerts or the way we create them. Ideally, alerts should be directly tied to compliance standards and have a clear role in the overall compliance process. If they don't meet these criteria, perhaps they shouldn't be flagged as high or critical in severity.

Crafting customized policies can be tricky. Take creating our own, for instance. It requires a deep dive into the customization options, as the language used can be complex and demands a certain level of skill.

Since Sentinel's acquisition of PingSafe, there has been a decline in both the frequency of new releases and the quality of support. Previously, PingSafe was known for its proactive approach.

PingSafe utilizes additional modules besides CSPN. Ideally, there should be a correlation between these systems. This would ensure that the assets we review for vulnerabilities within PingSafe are consistent with those reviewed in CSPN. This consistency would simplify the process, allowing us to focus on a single review level. This level could be defined from a configuration perspective or by a compliance standard, such as the web application itself. If PingSafe migrates data, this correlation between systems would be especially beneficial to ensure continued integration with all modules.

I have been using PingSafe for six months.

The core modules of PingSafe are stable but some of their new features had bugs in them.

I would rate the stability of PingSafe seven out of ten.

I would rate the scalability of PingSafe ten out of ten.

The technical support is good.

Positive

We've added PingSafe to our existing Palo Alto Prisma Cloud environment. This will allow us to directly compare the results of the two tools.

The implementation is straightforward and takes a couple of days to complete.

We had five to ten people involved, excluding the PingSafe developers.

I would rate PingSafe eight out of ten.

We have PingSafe accessible in multiple departments with a total of 20 users.

There is no maintenance required from our end.

While PingSafe advertises itself as a Cloud-Native Application Protection Platform solution, it offers some CNAPP functionalities but doesn't provide a fully comprehensive picture of your cloud security posture. In essence, it has some CNAPP capabilities, but it's not a complete CNAPP solution yet.

In my organization, we use SentinelOne Singularity Cloud Security to enhance our security posture. The platform provides alerts and recommendations on best practices, policies, and necessary updates to strengthen our infrastructure security.

We implemented SentinelOne Singularity Cloud Security to strengthen our security posture. Previously, we lacked clear guidance on best practices, including password reset policies, patching procedures, and VM updates. SentinelOne provides these best practices and recommendations, significantly improving our infrastructure security.

SentinelOne Singularity Cloud Security is user-friendly.

Evidence-based reporting helps prioritize and solve cloud security issues. When an issue occurs in my infrastructure, I receive an alert on their dashboard and a notification is sent to our common email address. SentinelOne Singularity Cloud Security provides a direct link to the affected resource in the AWS console, allowing me to navigate to the issue and resolve it quickly.

SentinelOne Singularity Cloud Security has improved my organization's security posture significantly. Before its implementation, we lacked an understanding of best practices for security. The solution has clarified our path by providing guidelines and alerts, which have helped us secure our infrastructure effectively.

It has reduced the number of false positives significantly, providing accurate data for our security processes.

SentinelOne Singularity Cloud Security has significantly improved our risk posture.

Prior to implementing SentinelOne Singularity Cloud Security, our mean time to detect ranged from 30 to 35 minutes. Now, with SentinelOne, our MTTD has significantly improved, falling within the range of 5 to 10 minutes.

Our mean time to remediate has been reduced to five minutes since implementing SentinelOne Singularity Cloud Security.

SentinelOne Singularity Cloud Security offers several valuable features, most notably the rapid vulnerability notifications that provide timely alerts regarding our infrastructure. Furthermore, the platform's intuitive interface enables even novice team members to navigate the dashboard with ease, minimizing the need for extensive documentation.

I believe the UI/UX updates for SentinelOne Singularity Cloud Security have room for improvement. While the current interface is excellent, enhancements could make it more user-friendly. Additionally, an improved notification system that sends alerts about vulnerabilities directly to our centralized console would allow for a more prompt response.

I have been using SentinelOne Singularity Cloud Security for almost one and a half years.

I rate the stability of SentinelOne Singularity Cloud Security as nine out of ten.

I rate the scalability of SentinelOne Singularity Cloud Security as ten out of ten.

I have contacted SentinelOne's technical support team once, and they were very helpful. Their communication and product knowledge were excellent.

Positive

The initial cloud-based deployment was straightforward, taking approximately two to three working days with a team of three people.

The implementation was handled internally by my team with guidance from a senior resource.

I rate SentinelOne Singularity Cloud Security nine out of ten.

We have 150 users of SentinelOne Singularity Cloud Security.

I recommend SentinelOne Singularity Cloud Security to others because it is very important from a security standpoint. 

We use the solution for security and monitoring. It helps maintain compliance standards. Multiple policies can be mapped and evaluated and alerts can trigger your attention.

We're using multiple cloud environments and multiple providers, such as AWS, Azure, GCP, and Postgres. It helps us manage multi-cloud security.

The UI is very good. The solution offers very good adaptability.

Its ease of use is pretty good. After using it for nine months, I'm pretty comfortable with it.

The evidence-based reporting helps us prioritize and solve issues. This is a feature that is missing from most platforms.

We use agentless vulnerability scanning. It's a good aspect of the product.

The proof of exploitability and evidence-based reporting are excellent. They gave me a detailed idea of what was exposed. 

We use the infrastructure as code scanning. It really helps manage the policies, which I have been working on. 

The compliance capabilities are helping me most of all. The reports and alerts we get help manage everything and act on issues.

We've reduced the number of false positives we receive by 35% or so.

We've reduced our time to detect by about 20%.

It does take time to remediate, however, we've saved time in terms of time to remediate since we get more details around alerts and can go in and look and solve issues. We've reduced our mean time to remediation by about 30% to 35%.

It can be complex to use at the outset. 

They could have better support. We've had support issues in the past. They need more experienced support personnel. 

I've been using the solution for 8 to 9 months.

The stability is okay, however, it needs more maturity. 

We have 2 to 3 users on the solution currently. We have it in one location right now. 

The scalability depends on the integration.

Technical support has room for improvement. 

Neutral

We did previously use a different solution. We used Prisma. It did offer good pricing and good scalability.

The initial setup only took about 1 week. I was not directly involved in the customer onboarding process. 

The solution does not require any maintenance. 

We see an ROI in the fact that we can better map our best practices. From a security perspective, we're saving around 30% to 40% and we're able to implement more best practices.

The pricing is pretty good. It's comparable to or better than others on the market.

I'm a partner.

The solution is cost-efficient, yet it needs more support accessibility. However, I would recommend this solution to others. I'd rate the product 5 out of 10 overall. 

SentinelOne Singularity Cloud is on our computers and servers, mainly for threat hunting. I use it to ensure our devices remain healthy and are virus-free, ransomware-free, and threat-free.

We've felt more comfortable having SentinelOne Singularity Cloud because we've had a safer environment. The benefits from the platform were immediate.

What is most valuable in SentinelOne Singularity Cloud is that it can detect any threat on a machine or is being installed on a machine, so it is a platform that helps keep the environment safe.

I also found the real-time detection and response capabilities of SentinelOne Singularity Cloud impressive because it is a platform that uses artificial intelligence to determine what is normal and what is abnormal and can lock down any virus it may encounter.

SentinelOne Singularity Cloud has good automated remediation capabilities. It can catch threats that other antiviruses do not.

The platform also has a very good deep visibility feature, enabling you to run scans and find what you need.

SentinelOne Singularity Cloud provides excellent historical data to find what you need.

The platform reduced my organization's mean time to detect and mean time to remediate anywhere from a week to sixty days.

SentinelOne Singularity Cloud also helped free up SOC staff, enabling staff to work on other projects or tasks. Through the platform, the team does not have to spend as much time trying to go through different objects on the machines manually.

SentinelOne Singularity Cloud hasn't had a direct, everyday impact on my organization's productivity. What it has an impact on is uptime whenever there is a threat on a computer because it blocks it.

The platform has good interoperability with third-party solutions and integrates smoothly.

SentinelOne Singularity Cloud is able to support my organization's ability to innovate. It is good in that aspect, though I have yet to work with that extensively.

SentinelOne Singularity Cloud sometimes has false positives, but the main area for improvement I want to see is for it to become less resource-intensive. Right now, it can slow down processes on the machine, and it would be a massive improvement if it were more lightweight than it currently is.

I've been working with SentinelOne Singularity Cloud for about three years.

I found SentinelOne Singularity Cloud stable.

SentinelOne Singularity Cloud is scalable, and it is pretty seamless in terms of autoscaling based on my organization's workload demands.

I have not contacted the SentinelOne Singularity Cloud technical support team.

My organization used Windows Defender but switched because SentinelOne Singularity Cloud was more robust.

Due to its notifications, you can also have the turnout time of obtaining telemetry data from SentinelOne Singularity Cloud automatically, so you do not have to watch it constantly to see the data. The platform automatically shuts down the computer, takes it off the network, and then reports to you versus Windows Defender, which requires you to do a little more research into the items, as it did not provide as much information.

I was involved in the initial setup of SentinelOne Singularity Cloud, which I found pretty straightforward.

We worked with a consultant in implementing SentinelOne Singularity Cloud.

Only two people were involved, and the process took about two weeks.

I believe there is ROI from SentinelOne Singularity Cloud because of its impact on productivity through its ability to remediate and self-resolve some of the items.

I have no information on how much SentinelOne Singularity Cloud costs.

We did not evaluate other options before choosing SentinelOne Singularity Cloud.

If someone were to tell me that they do not believe they need SentinelOne Singularity Cloud because they have a continuous security monitoring solution in place, I would disagree because, with the SentinelOne Singularity Cloud platform, you can allow or disallow items within the machine. It automatically disconnects the machine from the network, helping you determine what is happening.

My organization works with the cloud version of the platform. It is deployed in multiple departments, and about four hundred users work with the endpoints.

SentinelOne Singularity Cloud requires maintenance, but it's not difficult to maintain.

Only one person takes care of the maintenance of the platform.

My advice to other users who would like to start working with SentinelOne Singularity Cloud is that I would highly recommend it based on its abilities and what it can find and remediate for you. It is easy to deploy and maintain, so I would tell others it is a solid platform.

My rating for SentinelOne Singularity Cloud is eight out of ten.

We have an environment in the cloud where we have a bunch of EC2 instances and S3 buckets. We have the SentinelOne agent installed on all of our EC2 instances, to monitor our environment, so we use it quite frequently.

We needed cloud-based endpoint protection that we could install to get a single pane of glass into our security environment. Specifically, we needed to see the version usage of the applications to ensure we didn't have any outdated applications.

It has definitely helped reduce our mean time to detect. It's much quicker than with our last platform. Singularity has also helped free up our staff to work on other projects. We don't usually come into the console unless we get an alert. In that sense, we have been working on many other projects in the last year. Now that everything is set up and running smoothly, we haven't had to spend as much time in the console as before.

And when I consider the solution's impact on overall productivity, features such as the reporting have helped. When we need to run a report on how many endpoints we have in our environment for regulatory requirements, we use the reporting feature of Singularity because we know it's installed on every endpoint, giving us full visibility. From a reporting standpoint, it has certainly helped us.

We really appreciate the Slack integration. When we have an incident, we get an instant notification. We also use Joe Sandbox, which Singularity can integrate with, so we can verify if a threat is legitimate. The third feature we use most often is the VirusTotal integration. That allows us to take the hash of a threat or virus and open it up in VirusTotal.

Also, it's amazing how quickly its real-time detection and response capabilities come through. There have been multiple times where either my coworker or I will be working on something—even in our elevated environment, and even just running a script. We wouldn't expect a pop-up, but it's good to know that it's checking for those anomalies, detecting them, and notifying us of them instantly. We love that feature.

In terms of the historical data record provided by Singularity after an attack, we like to use the Storyline feature for deep dives and threat hunting if needed. It has been very useful in our operations. We can see different event types on each endpoint, which comes in handy. Using the Storyline feature, we can dig in much quicker, connect the dots, and see what caused the alert. So it has quickened remediation.

And the SentinelOne Cloud engine detection types are useful when trying to determine whether a threat could be legitimate or a false positive.

One of our use cases was setting up a firewall for our endpoints, specifically for our remote users. We have a firewall on-premises that comes into play when someone is at our main campus. But we needed something more for our remote users. We were hoping to utilize SentinelOne's firewall capabilities, but there were limitations on how many URLs we could implement. Because of those limitations on the number of URLs, we weren't able to utilize that feature in the way we had hoped to.

I have been using SentinelOne Singularity Cloud for about two years.

Singularity has been very stable. It has never lagged or crashed that I've noticed. In my experience, there has been 100 percent uptime.

The interoperability with AWS has been very straightforward and streamlined, without any major bugs or issues that I've come across.

Its scalability is one of the main reasons we chose SentinelOne. Because it's hosted in the cloud, we can install as many agents as we're licensed for. We've never gone over that limit. As new servers and endpoints come online, it's easy to deploy. It's built into the image.

We do have a unique use case regarding scalability. We use a VDI environment in Azure, and it works. We haven't had any issues. But when we need to run updates on those machines, we have to rebuild the image. We can't have the agent built into the image because of our rebuild process. That makes it a manual process for us every month when we redeploy those desktops. We have it scripted out with a PowerShell script that helps, but it's a manual step for us. That's one area we're trying to address from a scalability standpoint.

As for auto-scaling, we're more of a static environment for most of our endpoints. The VDI is our only more fluid environment, since our VDI endpoints go up and down based on usage. Once the agent has been deployed to those images, the auto-scaling works flawlessly, and we haven't had any issues there.

We used ESET, but the decision to go with Singularity was made before my time with the company.

We have a couple different deployments: our end-user endpoints and our server fleet. I was involved with the server deployment. It was very straightforward, and we didn't run into any issues during that deployment.

The only maintenance involved is when we need to whitelist an application. For example, if a new user installs an application, we might get a false-positive pop-up. That's really the only maintenance we have to do.

We did it ourselves, and there were four people involved.

It's a fair price for what you get. We are happy with the price as it stands.

My advice is that if you want an easy-to-deploy solution where you can have a single pane of glass to get visibility into all of your endpoints and applications, and run reports on those application versions, Singularity makes it a very easy-to-use, straightforward, and streamlined process that has helped us over and over again.

If someone thinks they don't need Singularity because they already have a continuous security monitoring solution in place, using SentinelOne gives us an overarching view from the single console, giving us the entire picture of the timeline of events that happened. Going through the timeline and connecting those dots really helps when threat hunting. It helps to get the full picture instead of just a specific point in time, which is the way some of the legacy antivirus programs work.

The solution has an automated remediation feature, but we don't currently use it because we are a smaller team. We like to remediate manually. For the time being, we haven't had a reason to use the automation feature yet.

One area we're trying to innovate more in is the AWS Security Hub. Singularity, in their marketplace, has a couple of apps related to that. We're trying to build more automations within AWS Security Hub to get better overall visibility, not only of our EC2 endpoints but of our applications as well.

We are using SentinelOne for CSPM Cloud, specifically for cloud misconfiguration monitoring and related tasks on SentinelOne.

The reporting feature is noteworthy. We have scheduled reports for all accounts. We have seven to eight accounts in our AWS setup, so we have scheduled reports for production and similar tasks. We have separate reports for misconfiguration issues. For other accounts, we have created summary reports. We share these summary reports separately and can bifurcate them based on our requirements. Furthermore, we have added a feature where we can see the total hierarchy of an event, viewing the account details and the changes that occurred. When I joined, there were more than one hundred open findings on SentinelOne where our team was not fully aware of the misconfigurations. We had calls with SentinelOne to gain more solutions and proper descriptions, as many issues were not properly described. They have changed many scripts to improve alerting and reduce false alerts. In one instance, there was a twenty-four-hour delay in an issue appearing on the portal. They have since resolved these issues.

In the Analytics section, there is a tab for showing the severity of open issues by day. There are three options: by week, by month, and for more than thirty days. However, despite being aware of many issues open for more than thirty days, it shows no data available. We contacted the team, and they are working to resolve this, as it gives our management a false impression of there being no open incidents over that period.

I have worked with this product for the last one and a half years.

It is stable. Based on my observation, it appears stable.

There are no issues. It is working properly. I do not see any changes needed currently. We need to discuss with our team about adding something new, like resolving the Analytics part not showing data for more than thirty days. We have a call scheduled next week for this, and it will likely be resolved.

The customer service is good. When we raise a ticket, we receive a proper response, and it does not take much time.

Neutral

I have mainly worked with 'being safe'. Previously, I was involved in networking. Upon joining this organization, I became part of the InfoSec team, and we monitor networks and security. Initially, 'being safe' worked well, but after the migration, I have had more clarity on the issues.

During migration, we have not faced any issues. The migration from 'being safe' to SentinelOne was smooth. When I joined, eight accounts were already integrated with 'being safe'. We have not added new accounts yet, only migrated the existing eight.

We had a call with our team, and they resolved certain issues. They have changed many scripts to improve alerting.

The AWS team considered shifting from SentinelOne to another tool offered by AWS; however, during the migration and agreement signing, our CISO and InfoSec team advocated for keeping this tool. We have suggested enhancements, which SentinelOne has implemented without hesitation. The cooperation from SentinelOne has prevented us from wanting to shift.

Surely, it is a good tool to have. During the migration period and agreement signing, our CISO and InfoSec team required this tool, and SentinelOne made changes for us without hesitation. Their cooperative nature has influenced our decision not to shift. We are using CSPM; the rating is eight and a half to nine out of ten. I am an Information Security Manager. I would rate the overall solution as 8.5 to 9 out of 10.

We use the solution for security posture management. It's a safeguard for our cloud. It helps flag misconfiguration or any kind of vulnerability. There are also remediation capabilities, although we're only subscribed to alerts.

It's a safeguard tool for our cloud. When I'm using my cloud I need to make sure whatever I'm doing is secure. So we needed a gatekeeper or something acting as a gatekeeper, to keep an eye out since people can sometimes make mistakes. If there is any kind of event error, it helps us get alerted.

It's a real-time monitoring tool that runs 24/7.

I like the security capabilities. The availability and stability are very good. 

It is very easy to use, and the graphical user interface is nice. It's great that they provide information regarding issues on the front end. The evidence-based reporting is good. There is some heavy investment there. The user interface and ease of use for security operations are very helpful. Everything is easily available, and that's very impressive. 

It works within a certain set of rules. It has enough information to cover 100% of the services we are using. For most of my expectations, the product has covered my needs. They are also adding new features and functionality.

We use the infrastructure as code scanning, which is good. There's very good security scanning. We can scan non-production environments and get a report. We get notifications of issues immediately. Before moving to production, we always look at reports to check for issues. 

We're almost 99% compliant based on the compliance regulations we follow. It's helpful to have good compliance scanning. 

We've been dealing with fewer false positives. It's improved over time. It's too early to say, percentage-wise, how many fewer we're seeing; however, it is noticeable. 

It's lowered our risk posture. We have been satisfied so far. It covers what we need to be covered.

The mean time to remediate has been lowered by about 20% to 30%.

We now have very good collaboration between our cloud security, application developers, and AppSec teams. There's better communication in terms of response. We haven't calculated if it's saved us any engineering time, however. 

They could improve their mean time to detect. It's good, however, it could be lowered further. Detection should be in near real-time. We need these alerts fast as security is our greatest concern.

They could improve reporting and offer better, faster notifications. 

I've used the solution for almost 2 years.

I'd rate the stability 8 out of 10.

We have 10 to 15 people using the solution. 

I'd rate the ability to scale 8 out of 10.

We've had our support directly reach out to theirs. Sometimes they address items slowly; sometimes they are faster. The support response time could be improved. 

Positive

We did use something prior to PingSafe. We had a few things on-premises and on our private cloud. We liked the pricing and feature offering of PingSafe and decided to implement it. 

The initial setup was pretty straightforward. We had to do some integration and it was simple. The deployment itself hardly took an hour. It's integrated with our AWS and that was pretty seamless. 

I don't worry about maintenance. I don't take care of that aspect. However, PingSafe works in the background, maintaining and upgrading the system directly. 

We had a few people from PingSafe involved in the implementation. 

I'm a customer and end-user.

It's a 100% available solution. It covers most of our cloud security requirements and has a nice interface. Support could be faster, though. When we're dealing with security, we don't want lots of time between responses. 

I'd rate the solution 7 out of 10.