SolarWinds NPM Reviews

Graphical presentation of IT data like Bandwidth Util, CPU/Mem Util. etc., Easy way to configure the monitoring etc

This tool can monitor all IT Infrastructure i.e. N/W, Application and basic OS monitoring, Hardware Monitoring etc. Also we can integrate all Solarwinds Solutions on same console called EOC which will helpful for Data Center Operation teams to monitoring.

Also the graphical reports and content of reports also helps the client and OS/Applications teams to measure the challenges in advance.

Solarwinds SAM needs to improve application monitoring for critical applications like MSSQL, Oracle, Exchange etc. They need to add more monitoring parameters.

Since 2009

Yes, have faced few issues while up-gradation of Orion products. But handled successfully with great support provided by Solarwinds.

No issues encountered.

No issues encountered.

Customer Service:

It’s fantastic. They will give 24/7 service.

Technical Support:

It’s fantastic again. They are very knowledgeable and have KBs available for the fix in advance.

No, as NPM it is cost effective and reliable to use.

I have implemented it on multiple client locations. Also took the help from Solarwinds in installation.

ROI for Solarwinds products is excellent. It’s the cheapest tools which will fulfill all monitoring needs.

5000 USD per NPM Poller for unlimited license.

Yes, CA, BMC and HP monitoring suites.

It’s cheap and will easily fulfill the needs of monitoring environment.

NPM, NCM, NTA and VNQM.

Implementing this product has given us detailed visibility and understanding of our network. Small teams are able to manage large enterprise with this tool.

EOC.

2 years

Not much. Where we did we were able to avail support from vendor.

None except for EOC.

We have deployed it in distributed model with EOC. EOC has been a pain. We are keen to move to Centralized Deployment which we are yet to test and see if it overcomes limitations of EOC.

Customer Service:

Customer service is very good.

Technical Support:

Good technical support. There is an active online community too.

We have used PRTG, MRTG. However Solarwinds is a more integrated suite to tools for the enterprise or provider.

Installation needs reasonable understanding of Windows Servers, SQL Servers, Services and Group Policies (in enterprise). Customization might need good knowledge of SQL programming.

In-house.

Good.

The product is highly recommended. I am yet to understand how it stands against the competitions.

Our primary use case for SolarWinds NPM is for network monitoring and SNMP traps.

SolarWinds NPM features that I have found most valuable are the reporting tools and the ability to create customized reports.

With regards to suggested areas of improvement for the product, I would like to see the price come down, and in addition I think the network element mapping tool is not as robust as it should be. 

I have been using SolarWinds NPM for 5-6 years.

SolarWinds NPM to date has been stable for me. 

The SolarWinds NPM product is easy to scale.

I have utilized SolarWinds technical support to help with issues, the experience is adequate for the the level of support we pay for. 

The initial setup of SolarWinds NPM is complex in my view. There are many knobs, dials and buttons to push, and it can take several days to get familiar with the product and it's functionality. 

Approximately 50 users utilize SolarWinds NPM within my company. 

Public Cloud

Other

SolarWinds NPM is used to monitor network components and solutions.

We used it to monitor downtime and latency between applications, as well as the latency between services.

The most valuable feature of this solution is the monitoring capabilities.

If they did some type of synthetic monitoring, it would have been better.

I have been working with SolarWinds NPM for 10 years.

We are working on the most up-to-date version.

SolarWinds NPM is a stable product.

You could question the scalability. It could be improved.

The technicals support is fair. I would rate them a three out of five.

The initial setup was pretty straightforward.

I believe that we pay approximately $80,000 per year.

There can be fees in addition to the licensing fees if you add on.

I would suggest putting in a larger VM infrastructure than they ask for because, if you don't, it'll probably be a little slow.

I would rate SolarWinds NPM an eight out of ten.

On-premises

Our primary use case for this solution is for default of the stability of the network track.

If we need to plan the network, or measure our network utilization, SolarWinds enables us to do so. 

One of the best features is the reports feature. We can get an editor's report for the last five minutes, fifteen minutes, hour, month, or more. And, the correlation data that we can get from the different resources of data from routing, routers, swtitches and samples is really a benefit.

It would be nice to manage all network devces from just one single platform, instead of going to different platforms.

Three to five years.

The solution is very stable. 

It is very scalable. For years we have not had a problem with scalability.

I am looking at other solutions, to compare. For example, I am currently looking at ManageEngine OpManager. We also looked at Zabbix

I would like to see this product becoming more flexible in the future. In addition, integration with other solutions would be helpful.

The ability to monitor multiple devices using SNMP v3 and HP Procurve SFlow as well as multiple setups for different technicians.

We only use SNMP v3 and all of our devices are HP. Not every technician needs to see everything or have control of everything.

Technicians are aware of issues and 90% of the time exactly what caused the issue. Repairs can be scheduled ahead of time and RMA’s can be filed without the technician having to drive to the site only to find out it is a bad power supply or fan in a switch or server.

The speed needs improving. If you have a very large network and are monitoring a lot of devices the dashboard responds slower.

We have been using the solution for almost four years.

We had some stability issues.

We had some scalability issues. The cost for monitoring interfaces is ridiculous.

Technical support is not exactly the fastest. You create a ticket in the morning and probably get a response by e-mail from the actual technician the following day.

We were using Intermapper previously.

The setup was straightforward.

The pricing for monitoring large amounts of equipment is not bad but when you want to monitor the actual interfaces of those devices the cost goes up.

We did not look at any alternatives. This was a government project and only one company responded to their request.

Make sure you have several servers. You must have the actual platform on a separate server from the database. You will need a separate database server for each module you activate such as flows. There is a very big footprint.

At the time, we did not have a central repository for network mapping. This product help us with this and allowed us to drill down on the elements in the maps to get more detailed information.

It provided visibility into network performance, which at the time we really did not have.

Reporting: Generating reports could be improved.

NOTE: This is related to the version 9.5. I believe they are on version 12.1 and this may have been addressed.

I have used SolarWinds for 10 years.

I did have some issues with the stability of the database, but that was due to issues whereby nightly maintenance of the database was not running.

I had some performance issues but they were due to the need for addtional pollers.

Technical support is average. Sometimes it took days to get responses and the responses were via email.

I was using an open-source solution that was not scalable.

Setup is very straightforward and easy to install.

For the price, I would purchase the unlimited version especially for medium-size companies.

We looked at eHealth, CiscoWorks, and HPE OpenView.

Make sure you plan the implementation of the product; i.e., resources such as the number of pollers, add-on modules/product, etc.

The email and GUI alert system that it has is the most valuable for me. It also features the IP address management with manages your IP subnets internally and externally all in one place. Also the customizable alert feature is really helpful if you want a specific monitoring and alerting to configure.

Before we were using the Microsoft DHCP server to manage our IP addresses. However, it was not configured to replicate all throughout the domain so the IP address database and allocation is outdated and we are not sure if this is still active or not. Upon using the IPAM feature of Solarwinds we manage all IP addresses centrally in one location and it is cloud based so we can access it wherever we are in our intranet. I also liked the customizable alert feature because i was appointed to configure and monitor alerts for all the power supply on Cisco devices only. I made series of testing and research and I was successfully able to configure and implement an alert specifying the monitoring of power supplies of Cisco devices only, ie, excluding any other devices.

Perhaps they could hire more tech support for this awesome product. I had a difficult experience in their support, not technically but the availability of the engineers. Since they are so little and the bulk of demands for their support is huge, I would have to wait in line to get a response because my ticket is not network down impacting. It took me about 3 months to finish this customization.

5 years now.

Yes. During the test, I encountered troubles because the specific MIBs could not focus on certain power supplies only. I needed to find help from their product tech support.

There are minimal issues of stability for the NPM of Solarwinds. This is the reason you need to update the version as often as they release to address the minute bugs of this product

No issues with scalability. It can accommodate as much nodes so long as you update your hardware all together.

Customer Service: I would say 7 out of 10 stars. They really know their product technically. However, the response time for non impacting tickets is very slow.Technical Support: 4 out 5 stars. They know their product so well that you could count on a bug fix update yearly.

I used Concord before and it is limited to monitoring network devices. Well, I think that's the only license that my previous company had with it. I did not switch because I liked the product, I simply switched companies that already is using the product.

I wasn't the one who set this product up. it was already there when I transferred.

It will cost you to buy additional license for additional features. However, there is not day-to-day cost in using this.

No. Like I said, I just moved to a different companies that were already using the product.

Utilize this product to its full potential, NOC will find it very useful and easy to manage.