SolarWinds NPM Reviews

NPM, NCM, NTA and VNQM.

Implementing this product has given us detailed visibility and understanding of our network. Small teams are able to manage large enterprise with this tool.

EOC.

2 years

Not much. Where we did we were able to avail support from vendor.

None except for EOC.

We have deployed it in distributed model with EOC. EOC has been a pain. We are keen to move to Centralized Deployment which we are yet to test and see if it overcomes limitations of EOC.

Customer service is very good.

Good technical support. There is an active online community too.

We have used PRTG, MRTG. However Solarwinds is a more integrated suite to tools for the enterprise or provider.

Installation needs reasonable understanding of Windows Servers, SQL Servers, Services and Group Policies (in enterprise). Customization might need good knowledge of SQL programming.

In-house.

Good.

The product is highly recommended. I am yet to understand how it stands against the competitions.

We use this product to monitor our performance. It gives us visibility of our environment, especially for software.

The product is lightweight in terms of memory use, requiring only 10 megabytes or less.

The agent that we use is also light and does not block server memory.

SolarWinds makes it easy for us to monitor our environment.

The reports that it generates are useful for creating documentation.

The integration needs to be improved. SolarWinds has many modules for things like application monitoring and network performance monitoring, but sometimes they are not as good as others that are being used. This means that we use other tools and eventually, we want to integrate them into SolarWinds. It might also be the case that we have other tools, like Splunk and Windows Event Collector, and we want to integrate them but can't.

We began dealing with SolarWinds NPM about two years ago, in 2018

SolarWinds is quite stable. In the last couple of weeks, I have heard that they have a bug or a security hold in the RMM platform. Luckily, we do not use it, but instead, just use NPM. Nevertheless, we contacted the supplier and asked them to help us update to patch the security hole.

I think that it is easy to scale.

We receive our support from the local vendor and it is good. When we call and ask for support, the response is very good.

The initial setup is quite straightforward. It was easy for us to install and the deployment took about one month to complete. In the first week, we gathered the software that we wanted to install. From there, it took us another week to do the different installations. After that, we deployed the agent and the tools for working with it.

We use BigFix to deploy, so it's easy for us. 

The product is updated regularly.

Overall, this is a good product and I can recommend it, especially if you have a Windows environment and network. That would not be complex. My only issue is with the integration.

I would rate this solution an eight out of ten.

• It is centralized with a dashboard.
• Global network device availability
• Availability alerts via emails and dashboard
• Alerts you when an IP conflict occurs
• Identifies the culprit by MAC address, device type, switch port, and Wi-Fi SSID
• Isolates the offender using a remote port shutdown
• Provides a centralized view on alerts, state, health and performance of the network devices.
• Real time network updates and easy to use
• Monitors packet loss, response time, and performance of devices
• In-depth traffic reports to pinpoint bandwidth issues before it affects end-users.
• Helps administrators to identify and fix bandwidth issues faster.
• Aids in capacity planning
• Auto discovery of devices

The old version was a proprietary system, had limited device visibility, no centralized SysLog, SNMP v2, had per campus monitoring system, no Wi-Fi visibility, and had limited licenses compared to the new version, which is multi-vendor, has a customized dashboard, centralized SysLog, SNMP v3, Centralized Monitoring System, Wi-Fi visibility, and Enterprise Licensing.

We need to investigate technology changes everyday.

Since 2014.

Always stable.

100%. It shows all incidents.

Yes. We still use those as backup: SCOM and Omnivista.

Straightforward, no training needed.

Yes, we did: PRTG and Observer.

The free trial is there to test the product.

• Reporting
• Alerts
• Network map view
• Netpath
• Interface monitoring

With reporting, we are able to spool ISP WAN links availability for the month and make necessary deductions based on the service level agreement we signed with the service providers.

Alerts have also helped us to improve network performance, keeping everyone on their toes in resolving downtime before it is escalated.

I would like to see continuous improvement on the reporting and graphical views of customized portals.

We have been using the solution for ten years.

I did not encounter any issues with stability.

We encountered an inability to display graphical views of some customized reports.

I would give technical support a rating of 8/10.

We previously used WhatsUp Gold.

The setup is straightforward if you follow the OEM administrative guides and the server specifications and deployment.

Pricing is quite competitive. Licensing should be based on projected organizational growth.

We evaluated WhatsUp Gold and Entuity Network Management solutions.

Anyone planning to implement NPM or other SolarWinds products should download the evaluation versions which give you a 30-day, free trial. This will help you make an informed decision. This should also be evaluated with other network monitoring solutions.

With admin-level permissions, the "Manage Node" feature is the most valuable to me since my preference is to search via strings. It provides a quick visual representation based on searched strings but a lot of false-positives as well with certain vendors – Cisco being one of them, e.g. reporting “critical/warning" states on things that don't really matter to us such as voltages on line cards or in the backplane of devices.

It improved the way our organization functions by being a consolidated product which I was able to do a lot of the initial data entry and organization with – unfortunately I have not had time to dedicate to figure out every bell-and-whistle with the NPM product. I’ve deployed rules for SNMP traps, syslog alerts, and other advanced alerts to send emails based on certain parameters – sadly these have been on an “as-needed and as-time-permitted” basis which has been lacking lately.

I honestly haven’t given thought to areas that need improvement since I spend a lot more time monitoring the network than optimizing NPM and features; nowhere enough time-wise to nit-pick and test every little thing. So far for what I have done with it, it has worked, getting there wasn’t always the easiest – usually a lot of trial and error based on research.

In our network we've used Solarwinds NPM product for a little over 3 years.

I wasn’t part of the deployment for it; our systems team was responsible for initial deployment.

Yes, plenty of those that our systems team has spent hours on the phone with Solarwinds support with trying to rectify. Especially after moving to later NPM releases; this has made our systems team weary of moving to later NPM releases due to past occurrences following.

Yes, polling more frequently yields a near exponential increase in resource utilization which becomes a problem on virtualized platforms resulting in excessive queueing on poller engine(s). While Solarwinds support virtualization they prefer dedicated hardware by some of their documentation; pretty expensive when you consider Solarwinds software, licensing, and then dedicated hardware to boot. Virtualized deployments also seems to yield a slower experience when browsing the web front-end, this could be due to the uniqueness of our corporate network though.

I haven’t worked with their customer service probably since the beginning, any problems with the platform our systems team would usually be in contact with Solarwinds customer service and technical support.

I haven’t worked with their customer service probably since the beginning, any problems with the platform our systems team would usually be in contact with Solarwinds customer service and technical support.

Older systems that were part of a legacy network and platform that were not well kept and didn’t have many features we were looking for. During RFP’s we narrowed it down to a couple of vendors with Solarwinds at the time taking the lead.

I wasn’t part of initial setup/deployment of product itself.

I don’t recall, was over 3 years ago and we have undergone major transformations as a company since then.

Solarwinds is highly modular regarding products and services so it is important to keep in mind that most other modules have a separate price and licensing tag and that it can become very expensive very quickly. When looking for features try to narrow it down to only the critical ones you need, I prefer simplicity and functionality over complexity – as a company I imagine the complexities came from catering to as many customers’ needs as possible. Lastly prepare to spend a lot of time working and tending to NPM, the biggest time taker I’ve had with NPM personally was getting Overview, Node, and Interface views setup that were useful and speedy – their default views are not recommended and “noisy.”

Our clients are using Solar Winds NPM to monitor their network product. Solar Winds NPM is straightforward and you can monitor it very easily.

I think Solar Winds NPM needs to create a profile with documentation responsibility.

I have been using Solar Winds NPM for about three years.

The product is very stable and we have been using the product for around ten years.

Technical support is very helpful with our upgrades. I would rate them about an eight or a nine.

Positive

The setup is straightforward and takes about a week.

I would rate this Solar Winds NPM an eight out of ten.