Sophos UTM Reviews

We use it as an internet firewall, and as our web application firewall.

I don't believe it has improved our organization; I don't actually like the product because of the features it is missing.

I would like this solution to support ICAP. Also, they no longer support on-premises management, and are forcing clients to use centralized management via the cloud, which I don't agree with.

We have been using this solution for seven years.

We don't find this to be fully stable; we have had to restart the firewall on a few occasions.

The customer support is not very good. They are quite slow, and there are delays in response to an issue being raised.

Negative

The initial setup was easy.

The implementation was carried out in-house, and the deployment took around eight hours to complete.

There was an up-front charge of around $70,000, to purchase the hub and license.  Beyond the initial cost, licenses are charged for annually, but they are good value for the service we receive.

I would only recommend this product to small businesses. I would rate this solution as a seven out of ten.

Sophos UTM gives good visibility and prevention against ransomware attacks because they focus on unknown threats, so it's successful in protecting customers.

Sophos UTM's best feature is SIM in the cloud, which combines the gateway solution and endpoint solution to send telemetry data to the cloud and provides full contact visibility regarding security.

Sophos UTM's firewall is a bit weak, and some of its features lack depth compared to other products like F5.

I've been using Sophos UTM for about eight years.

Sophos UTM is quite stable.

Sophos UTM is quite simple to scale.

Sophos' technical support is good.

The initial setup takes around seven to nine days.

I would rate our ROI from Sophos UTM as three to four out of five.

Sophos UTM's pricing is on the cheaper side.

I would advise starting with the basic firewall before adding other features. I would give Sophos UTM a rating of seven out of ten.

Sophos UTM provides security for our network here and access through a VPN connection for our remote users. It also offers the flexibility to create different tools for accessibility.

I would like to see Sophos UTM add support for all the new threat-detection technologies and the ability to respond to novel security threats that come along every day.

I'm in the process of switching every UTM device in all branches to Sophos, so I need visibility into each branch to see the activity. I need alerts for any threat that enters the network. If there is unauthorized access or some specific action that can threaten my network, I want to be notified.

We've been using Sophos UTM for the last three years.

Sophos UTM is stable so far. 

I haven't had the need to scale up Sophos UTM so far, but I believe it's scalable.

We have excellent technical support. The company that supports us is highly experienced with Sophos.

We previously had Cyberoam. After Sophos acquired Cyberoam, we purchased new Sophos hardware devices.

Sophos UTM is priced in the middle range. Okay. It's a good value and a far better price than many competing solutions.

I rate Sophos UTM seven out of 10.

Mostly when we see that the client has no security product, we offer both of the products: firewall and endpoint security. We offer endpoint security solutions: EDR and XDR.

Most of the time, we offer Sophos UTM and firewall products, but when we see that the customer has a firewall already deployed, we pitch endpoint security. If they're already using a different product, we cross-sell a product. For example, if someone has an environment with just endpoint security and doesn't have XDR or EDR, we'll suggest upgrading to XDR or we'll upsell XDR.

The overall visibility of the console is what I find most valuable, plus it's very user-friendly. It can be integrated with other solutions such as SOAR, SIEM, etc., even when you have an existing firewall. I really like that the console can be integrated. You'll see everything on the same window, and the single window feature of the machine is so good. These are the features I really like.

I have no suggestions for improvement for Sophos UTM. It's been a decade and it has been a very good product throughout the Pakistan market.

Pricing could be improved. After-sales service is much better. Once you have a sales team and a technical team for any product, it definitely becomes very easy to pitch or get the revenues out of that product. Flexibility in pricing matters a lot.

This is the fourth year we've been implementing this solution.

Sophos UTM is stable which is why I like it.

I find Sophos UTM scalable and it is one of the reasons I like it.

For Sophos support: the distributor is responsible for providing maintenance, support, and after-sales service. Most of the time, we try to have an agreement between the customer and affiliates which is binding for two or three years.

The support team here is from the distributor. The first layer of support is really fine when compared to the support provided by other products, e.g. McAfee or Kaspersky. This means it doesn't go to the principal for resolution because the distributor or the partner experts try to fix it on their own before logging in to further complaints. We are good with this kind of solution for our customers, and we prefer those distributors who have their support team.

This is why I really like Softech, although everyone does this, Sophos relies on the Softech technical team. They fix the issues most of the time, so it's very rare for us to go to the principal solution. This is the first line of support we have here in Pakistan.

The principal response time is so quick. It took them only two or three hours maximum. I had the experience of addressing an issue to the principal and they were able to answer me in two or three hours maximum. They have a good TA team.

Although Sophos UTM is a good product, other products have more flexibility with their pricing. It is a very fine product, but when someone wants more relaxed pricing or more leverage in pricing, Sophos is more rigid.

For example, Kaspersky is successful in Fintechs because of its services, plus they offer flexible pricing to their end users. It's a comparative advantage here in Pakistan because Pakistan is a very price-conscious market. This is the reason why every time we pitch, we have to pitch more than one product here in Pakistan. They spend their money on SIEM and other kinds of security firewall, but for endpoint solutions, they say any low-budget product could easily be implemented. Most of the customers here in Pakistan like it this way.

We also implemented Kaspersky and McAfee.

We are a partner for all these products. We market these products to the end customers or the end users. We are both selling and implementing these products. We're partners with Sophos. There's a distributor in Pakistan called Softech Microsystems, and we have a silver-level partnership with them.

We've been working with Sophos since 2019.

In the financial market, however, Kaspersky is being used more than Sophos because of its credibility, integration, and extra features offered by Kaspersky. We always try to recommend Sophos as it's what we want, but sometimes, because we also carry a Kaspersky partnership, when a customer demands for Kaspersky, we have to let the customer test it and we have to give them a quote for Kaspersky. We also carry another product, e.g. McAfee, aside from Kaspersky and Sophos. Sophos UTM is a product I want to go further. I try to pitch Sophos UTM rather than Kaspersky or McAfee.

I'm giving this solution a nine out of ten.

Whenever we go for the public tenders, because there's no price flexibility, most of the time I find other products win. Although we have completed our POCs and all that, convincing customers to go with our product, but when it goes to the tenders: in the tenders they mention specification rather than mentioning a particular product, so we'll have to qualify. We qualify technically, but when it comes to the commercial opening or the financial opening, we fail.

During the pandemic, telework grew, however, so did attacks. There was a higher degree of ransomware and so on. With Sophos, we have not had any incidents this year. The security provided has been good. It has proven to be okay for our needs.

The initial setup is very simple.

The solution is stable.

the scalability is good.

The solution needs to do better at covering mobile devices, although they may have an integrated solution for that purpose. 

I don't really know how it behaves when it comes to web server protection. We have no web servers of our own. I don't know how it behaves if we open our servers to the outside. My sense is that the degree of protection must be higher.

We haven't used the solution for very long. We've been using it for less than a year at this point. 

The stability has been good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

The scalability on offer is quite good. If a company needs to expand, it can do so. 

We are not a big company. We have about 70 or so people. 

Technical support is okay. It is provided by a local company, not Sophos directly.

Previously we did not have any integrated solutions. We had an antivirus of one kind, and a firewall of another. It was a good step for us to integrate all these features into one solution.

The initial setup was simple and straightforward. The deployment was fast. It only took about a week or so, maybe less. 

The pricing is reasonable. Of course, the customer would always like it to be lower, however, the quality to price ratio is positive.

I'm also aware of Fortinet options, however, they are more expensive if you look at Fortinet vs Sophos. 

We are customers and end-users. We came into the pandemic situation needing a VPN and the one offered by the Sophos behaves quite well. From the point of view of our users, it has been a positive experience.

I don't quite know by heart the version of the solution, however, it's quite recent. It's not the newest one. I saw that the brand new one which came out this year and we don't have that.

I'd rate the solution at an eight out of ten.

We primarily used the solution to replace Cyberoam. For a client recently, we replaced their old SD device with the latest version, XG 210.

At the moment we have deployed the web filtering application as they have their own web servers and their email protection. The web filtering is great. At the moment, we haven't heard any negative feedback from the client.

There is plenty of documentation that can help you check scenarios or different situations that might you have.

The stability is great.

The cost of the solution is very reasonable.

I can't recall dealing with any missing features.

Lately, I've dealt more with Fortinet, and haven't focused too much on Sophos.

The initial setup may be difficult for those not familiar with the product.

If I recall correctly, I've been dealing with the solution for about five or so years. It's been a while at this point. 

The solution is very stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

We are actually in the process of discussing scaling with a client. We're working on the business planning aspect right now. We're looking at opportunities on how to protect their network, besides just the webserver and the email servers.

I haven't made any request for technical support previously. That is due to the fact that even the local authorized distributor here in the Philippines is very helpful in deploying and configuring the product. Therefore, we have no need to contact Sophos directly.

There's also lots of documentation to reference. 

Recently, I've used a lot of Fortinet products. 

Although I hadn't done a setup in a while, I quickly recalled the steps taken. If you've handled a setup before, you're likely to find the implementation process rather straightforward. I found I was able to adapt quickly and figure out the necessary configurations.

In terms of licensing, here in the Philippines, we just pay on a yearly basis. The renewal is up for this year in Q3. We are talking now with the distributor where we purchased the hardware for a possible renewal with the client.

Overall, they provide very reasonable pricing.

My company is a reseller of Sophos.

I haven't deployed one of their latest solutions yet. We just had a recent project for a basic firewall, and they were actually 210. That's the last project I had with Sophos.

We are in the process of taking up certification exams for Sophos.

I definitely recommend Sophos. It's one of our top products in the company.

I'd rate the solution at a nine out of ten.

The primary use of the solution is to create a firewall, web filters, and load balance. We also use it as an IPS.

What I like about the solution is the ease of use.

In the next release, the solution should contain an administration security user to access the interface.

I have used the solution for one year. 

The solution is stable. 

The solution is not scalable. In my organization, we have approximately 500 employees using it.

The technical support of the solution is good.

The installation of the solution is easy. It can be finalized in approximately five hours. 

The deployment of the solution was completed by a consultant. We have three technicians and two administrators that oversee the solution. 

It is necessary to pay for a licence to use the solution, but it is not very expensive. 

I will continue to use and recommend the solution.

I rate Sophos UTM a seven out of ten. 

Sophos is a unified solution. We have anti-virus protection, firewall rules, knotting, and DACC all in one box. With Fortinet, everything is separate with multiple devices and solutions.  

We are very happy with Sophos. I can't think of any pressing issues that need to be addressed.

We have been using this solution for roughly five to six years.

Both the stability and scalability are great.

We don't need to contact their technical support. We have our own skilled team of IT experts.

The initial setup is very simple.

I think the pricing of Sophos is very fair.

Sophos is good for small and mid-sized organizations. Big companies need solutions with layered security.

Overall, on a scale from one to ten, I would give Sophos a rating of eight.