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reviewer1143483 - PeerSpot reviewer
Digital Transformation and Technological Innovation Manager at a educational organization with 501-1,000 employees
Real User
Easy to manage with good content filtering and an easy initial setup
Pros and Cons
  • "The initial setup is pretty easy."
  • "There needs to be some improvement in the IPsec VPN. There is implementation only support. I have version one. I'd be most interested in having IP version two from the protocol."

What is our primary use case?

We primarily use the solution for perimeter security in order to protect content. We also use it for the XG firewall.

What is most valuable?

The content filtering is the solution's most valuable aspect.

The initial setup is pretty easy.

The solution is pretty easy to manage.

What needs improvement?

There needs to be some improvement in the IPsec VPN. There is implementation only support. I have version one. I'd be most interested in having IP version two from the protocol.

For how long have I used the solution?

I've been using the solution for about five years or so at this point.

Buyer's Guide
Sophos UTM
March 2025
Learn what your peers think about Sophos UTM. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,767 professionals have used our research since 2012.

What do I think about the stability of the solution?

The stability of the product is quite good. We haven't had any issues with bugs or glitches. It doesn't crash or freeze on us. We trust its reliability.

What do I think about the scalability of the solution?

We don't really have scalability in mind right now. I need proof of all that. It's a single device that we have.

We don't plan on increasing usage with this device. In fact, we're considering a switch to Sophos XG.

How are customer service and support?

We've never directly worked with Sophos' technical support. We've always dealt with the Sophos partners.

We also don't really have any experience with online community support or documentation.

Which solution did I use previously and why did I switch?

I previously worked with Microsoft BMG. At the time we switched, Sophos was the better option. We needed a solution that was easy to manage and Sophos fit the bill in that sense. Microsoft didn't really offer any support. Sophos also was integrated with a directory and a single sign-on.

We're actually looking at switching to Sophos XG in the near future. The main difference between the two lines of Sophos products is the level of support provided. XG offers more of what we need. We may also eventually move to a Huawei firewall.

How was the initial setup?

The initial implementation is not complex. We found it to be very straightforward. It was easy.

The deployment took approximately one week. It didn't take too long.

We had two people on staff that handle deployment and maintenance.

What about the implementation team?

We had a consultant help us manage the implementation. hey were very good and quite knowledgable. We were satisfied with the assistance they provided to our team.

What's my experience with pricing, setup cost, and licensing?

We pay for the service on a yearly basis. The last time we paid was in June, for a year. At the time, it was about $20,000.

There are no costs above a standard licensing fee.

What other advice do I have?

We're just customers. We don't have a business relationship with Sophos.

I can't remember the exact version of the solution I am currently using, however, I believe it to be around version 9.

It's a good product, and I would recommend it, however, I would advise other potential users to instead maybe consider Sophos XG.

Overall, I would rate the solution at an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
System Administrator Server and Networks at a manufacturing company with 201-500 employees
Real User
Provides all of the network security you need in a single modular appliance
Pros and Cons
  • "I would recommend UTM over XG because it's easier to manage."
  • "It's stable, but the reaction time of the GUI is terrible."

What is our primary use case?

We mainly use it for web filtration — we have a number of small websites. It's also a VPN — that's filtering, firewalling, and IPS.

Within our organization, there are roughly 250 people using Sophos UTM. Also, we have around 15 XG users.

We plan on using XG for the next few years, but we are going to stop using UTM on our main site.

What needs improvement?

I think the behavior with the zones was a little bit tricky to understand at the beginning of this project. It can be hard to manage at first, but overall, we don't have many problems with this solution.

For how long have I used the solution?

I have been using this solution for one and a half years.

What do I think about the stability of the solution?

It's stable, but the reaction time of the GUI is terrible; however, in my opinion, UTM is more stable than XG.

How are customer service and technical support?

Sometimes, It can be quite a time-consuming process to book a session with Sophos' support.

How was the initial setup?

The initial setup was not straightforward because we had experience with UTM, but not with XG. It's a completely different system. 

We had it up and running within one week.

What about the implementation team?

We installed it on our own.

What other advice do I have?

I would recommend UTM over XG because it's easier to manage.

On a scale from one to ten, I would give XG a rating of 6. Conversely, I would give UTM a rating of nine.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Sophos UTM
March 2025
Learn what your peers think about Sophos UTM. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,767 professionals have used our research since 2012.
Owner at Technologies International
Real User
Application layer filtering is a vital feature

What is our primary use case?

SMB firewall.

How has it helped my organization?

Protected it against malware and allowed us to serve our servers safely.

What is most valuable?

Application layer filtering.

What needs improvement?

Setup: Getting an exchange server to work behind Sophos is incredibly difficult with rules invoked that are simple numbers (e.g. 9054).

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Business Owner at a tech services company with 1-10 employees
Real User
The technical support is really good and the representatives are very responsive.

What is most valuable?

Reverse proxy, SSL VPN, web & email protection


For me, those features were most valuable from a security point of view;


• Reverse proxy is very important for shielding application frameworks.


• For VPN, we all knew that PPTP was broken and is not secure anymore. For Ipsec, you need to have opened ports, and if you are in a hotel who only has ports 80 and 443 opened, you can’t do anything.

SSLVPN is one of the solutions. Yes, you can use DirectAccess, but there are some limitations, too.

For DirectAccess, you need to have all those computers joined in one domain.

• Web & email protection is a nice feature because you have all of those controls in one dashboard. This is of course for small and maybe some mid-size companies. For larger and enterprise, it’s another story.

How has it helped my organization?

Less and faster administration, full control of traffic, and a lot of futures included in the base price.

What needs improvement?

The goal for small companies is to have one administration dashboard -- from where you can manage antivirus for computers, firewalls, IDS, IPS, mobile phones, tablets, etc.

Sophos UTM is on the right path to getting there.

For how long have I used the solution?

Sophos UTM 135 = two years.
Sophos UTM 115 = one year.

What do I think about the stability of the solution?

No problems with stability.

What do I think about the scalability of the solution?

No problems with scalability.

How are customer service and technical support?

The technical support is really good and the representatives are very responsive.

Which solution did I use previously and why did I switch?

Cisco (didn’t achieve expectations), Microsoft TMG (end of life).

How was the initial setup?

The setup is straightforward, but I suggest hiring an expert for integration. This is your first line of defense, and there is no room for mistakes.

What's my experience with pricing, setup cost, and licensing?

Sophos UTM’s are not the cheapest but they are not the most expensive. Create a checklist of what you need, and go through it with a sales representative. They will advise the right license for your company and I’m sure you can get some discount.

Which other solutions did I evaluate?

What other advice do I have?

Create a checklist with your requirements, test the solution, and if it passes everything, implement it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Consultant at a tech services company with 51-200 employees
Consultant
Sophos's web filtering & SMTP filtering is much better than SonicWall which we previously used.

What is most valuable?

Firewall and Web Protection

Advanced Threat Protection is a good "dashboard" feature to see if there is any network issues

How has it helped my organization?

Its a key point of keeping your network secure which once setup requires minimal ongoing monitoring. Also this unit can act as the whole security suite so everything in your network is protected.

What needs improvement?

Its identification of users without the need of setting up Proxies or Identity software could be better, that is probably the trickiest section to setup.

For how long have I used the solution?

2 years

What was my experience with deployment of the solution?

No issues other than ensuring what has been configured matches the requirement of the company/client.

What do I think about the stability of the solution?

The only stability issue we have encountered was an update caused the unit to over process things. Everything kept running but it did slow down Internet access because of this.

What do I think about the scalability of the solution?

I have only done basic High Availability setup which is very good but not Scalable solutions. However, as long as you follow the sizing guides and get the right UTM for the company there has been no issues.

How are customer service and technical support?

Customer Service:

Excellent

Technical Support:

Not outstanding but I have noticed significant improvements over the last 12 months

Which solution did I use previously and why did I switch?

We used to use SonicWall. I still think its a good product though its web filtering and SMTP filtering were no where near as good as Sophos UTM. The reason we switched was the partner relationship between Dell and the IT Solutions company soured.

How was the initial setup?

You can setup the unit in simple mode and get 90% of what you want done. That is very straightforward

You can also setup each component manually. This requires understanding of the unit but even that is not difficult.

Probably the only difficult part of the Sophos UTM is the WebControl as this can be setup many ways. Ensuring you have mapped out a solution that is adaptable to the company is probably the most complex part.

What about the implementation team?

As we are a supplier, we bounce off ideas with their sales engineers. They are excellent.

What was our ROI?

Unsure as I don't deal in the money side of things but I think the clients get excellent returns as their security is totally covered if they include EndPoint protection.

What's my experience with pricing, setup cost, and licensing?

Most companies I have dealt with handing them a unit find they don't have to do much ongoing work on the unit. Once its working, its working and adjustments to rules and policies are easy.

Which other solutions did I evaluate?

No, we had a good relationship with Sophos and after comparing it to our previous solution (SonicWall) we were convinced it was a good product.

What other advice do I have?

If you are a IT Consultant shop, become a partner and do the training.

If you are the IT of a company, you can either get a IT Service company to set the unit up for you or if you are confident with firewalls you can purchase premium support to get assistance for troubleshooting purposes.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are a business partner with Sophos
PeerSpot user
Wisnu Nursahid - PeerSpot reviewer
General Manager of Technical Division at VTI
Real User
Top 5
Good visibility and protection against ransomware attacks
Pros and Cons
  • "Sophos UTM's best feature is SIM in the cloud, which combines the gateway solution and endpoint solution to send telemetry data to the cloud and provides full contact visibility regarding security."
  • "Sophos UTM's firewall is a bit weak, and some of its features lack depth compared to other products like F5."

How has it helped my organization?

Sophos UTM gives good visibility and prevention against ransomware attacks because they focus on unknown threats, so it's successful in protecting customers.

What is most valuable?

Sophos UTM's best feature is SIM in the cloud, which combines the gateway solution and endpoint solution to send telemetry data to the cloud and provides full contact visibility regarding security.

What needs improvement?

Sophos UTM's firewall is a bit weak, and some of its features lack depth compared to other products like F5.

For how long have I used the solution?

I've been using Sophos UTM for about eight years.

What do I think about the stability of the solution?

Sophos UTM is quite stable.

What do I think about the scalability of the solution?

Sophos UTM is quite simple to scale.

How are customer service and support?

Sophos' technical support is good.

How was the initial setup?

The initial setup takes around seven to nine days.

What was our ROI?

I would rate our ROI from Sophos UTM as three to four out of five.

What's my experience with pricing, setup cost, and licensing?

Sophos UTM's pricing is on the cheaper side.

What other advice do I have?

I would advise starting with the basic firewall before adding other features. I would give Sophos UTM a rating of seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partners/integrators
PeerSpot user
Director with 11-50 employees
Real User
Secure and stable with an easy initial setup
Pros and Cons
  • "With Sophos, we have not had any incidents this year. The security provided has been good. It has proven to be okay for our needs."
  • "The solution needs to do better at covering mobile devices, although they may have an integrated solution for that purpose."

What is most valuable?

During the pandemic, telework grew, however, so did attacks. There was a higher degree of ransomware and so on. With Sophos, we have not had any incidents this year. The security provided has been good. It has proven to be okay for our needs.

The initial setup is very simple.

The solution is stable.

the scalability is good.

What needs improvement?

The solution needs to do better at covering mobile devices, although they may have an integrated solution for that purpose. 

I don't really know how it behaves when it comes to web server protection. We have no web servers of our own. I don't know how it behaves if we open our servers to the outside. My sense is that the degree of protection must be higher.

For how long have I used the solution?

We haven't used the solution for very long. We've been using it for less than a year at this point. 

What do I think about the stability of the solution?

The stability has been good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

What do I think about the scalability of the solution?

The scalability on offer is quite good. If a company needs to expand, it can do so. 

We are not a big company. We have about 70 or so people. 

How are customer service and support?

Technical support is okay. It is provided by a local company, not Sophos directly.

Which solution did I use previously and why did I switch?

Previously we did not have any integrated solutions. We had an antivirus of one kind, and a firewall of another. It was a good step for us to integrate all these features into one solution.

How was the initial setup?

The initial setup was simple and straightforward. The deployment was fast. It only took about a week or so, maybe less. 

What's my experience with pricing, setup cost, and licensing?

The pricing is reasonable. Of course, the customer would always like it to be lower, however, the quality to price ratio is positive.

Which other solutions did I evaluate?

I'm also aware of Fortinet options, however, they are more expensive if you look at Fortinet vs Sophos. 

What other advice do I have?

We are customers and end-users. We came into the pandemic situation needing a VPN and the one offered by the Sophos behaves quite well. From the point of view of our users, it has been a positive experience.

I don't quite know by heart the version of the solution, however, it's quite recent. It's not the newest one. I saw that the brand new one which came out this year and we don't have that.

I'd rate the solution at an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
DevOps at a computer software company with 11-50 employees
Real User
It works well without any maintenance
Pros and Cons
  • "It works well without any maintenance. So far, it has worked pretty well regardless of the traffic."
  • "The product could be simplified and made more self-explanatory."

What is our primary use case?

  • Firewalls
  • Developer access
  • VPN traffic
  • Rerouting and routing.

I am using it to route traffic for developer access or regular traffic for my instances. I have a web application, and I control access to and from it in one of my environments.

How has it helped my organization?

All my needs are met at the moment.

What is most valuable?

Our policy is launch and forget. It works well without any maintenance. So far, it has worked pretty well regardless of the traffic.

What needs improvement?

The product could be simplified and made more self-explanatory.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

I am stressing it quite a bit, and the stability is great. I haven't performed any maintenance on the instances in quite a while now. It works. I am happy because everything works well.

What do I think about the scalability of the solution?

My throughput is moderate versus high throughput applications.

I am always holding a predefined number of instances, so I haven't had any issues.

How is customer service and technical support?

I have not used the technical support.

How was the initial setup?

The configuration was pretty complex on my side compared to OpenVPN. However, this might imply that Sophos has more use cases and capabilities. It depends.

Which other solutions did I evaluate?

I am also using OpenVPN

Partially, for historic reasons, things were built prior to me being able to evaluate stuff. At the moment, we are using both solutions. In terms of pricing, when I need to spin up anything small with smaller requirements, I am using the free OpenVPN instead of Sophos UTM.

What other advice do I have?

Do your homework. Compare products. Use what you need depending on your needs.

We are only using the AWS version of the product.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Sophos UTM Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2025
Buyer's Guide
Download our free Sophos UTM Report and get advice and tips from experienced pros sharing their opinions.