No more typing reviews! Try our Samantha, our new voice AI agent.
reviewer2125956 - PeerSpot reviewer
Senior Threat Intelligence Analyst/Manager at a tech services company with 1,001-5,000 employees
Real User
Aug 21, 2024
Provides good visibility and threat hunting, but is expensive
Pros and Cons
  • "The most valuable features of Splunk Enterprise Security are the enterprise search bar and the dashboards."
  • "The high cost of Splunk Enterprise Security prevented us from using its full capabilities."

What is our primary use case?

I use Splunk Enterprise Security for threat hunting.

How has it helped my organization?

The end-to-end visibility provided in the dashboards is great for our needs.

Splunk Enterprise Security allows monitoring across multi-cloud, on-prem, and hybrid environments.

Splunk does a good job of ingesting and correlating data.

Splunk provides real-time monitoring.

 The framework's features, such as the MITRE ATT&CK framework, are great.

Our MTTR has improved with Splunk. It has improved our investigation time.

What is most valuable?

The most valuable features of Splunk Enterprise Security are the enterprise search bar and the dashboards.

What needs improvement?

The threat intelligence management feature would benefit from a broader range of APIs for enhanced integration. This would facilitate seamless connection with various threat intelligence platforms, as some currently are missing APIs, making integration difficult.

The high cost of Splunk Enterprise Security prevented us from using its full capabilities. 

Buyer's Guide
Splunk Enterprise Security
September 2026
Learn what your peers think about Splunk Enterprise Security. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
914,322 professionals have used our research since 2012.

For how long have I used the solution?

I have been using Splunk Enterprise Security for one year.

What do I think about the stability of the solution?

Splunk Enterprise Security has been largely stable, experiencing only a few brief periods of downtime.

Which solution did I use previously and why did I switch?

We use Splunk and Sentinel for different purposes mainly due to cost factors not because one is better. For example, we use Splunk more for network traffic.

What's my experience with pricing, setup cost, and licensing?

The price of Splunk Enterprise Security fluctuates based on the customer, but I believe it's quite costly, especially for our clientele. Furthermore, to access the full range of features, it's exceedingly expensive to have comprehensive log data.

When evaluating SIM tools and considering the cheapest option, Splunk Enterprise Security might be worth considering, especially for larger organizations. While cost is a factor, Splunk offers significant value, and I recommend it over focusing solely on price.

What other advice do I have?

I would rate Splunk Enterprise Security seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Aaron Hodge - PeerSpot reviewer
Security delivery manager at a tech vendor with 1,001-5,000 employees
Real User
Jul 9, 2024
Drastically reduces SOC overhead
Pros and Cons
  • "The tool drastically reduces SOC overhead. Its integration with our tool suite is great and helps us correlate events. The solution is also a lot faster than our standalone instances."
  • "The solution is expensive."

What is our primary use case?

We use the solution in our SOC to support SOAR. We use its alerting capabilities and integrate them with our SOAR platform. Additionally, we tie it in with cyber threat intelligence, cyber threat hunting, and adversary emulation tools to identify gaps in our environment and alert us to notable events.

What is most valuable?

The tool drastically reduces SOC overhead. Its integration with our tool suite is great and helps us correlate events. The solution is also a lot faster than our standalone instances. 

Splunk Enterprise Security helps address our customers' missions. We want to ensure that our environment is secure and safe and detects anomalies and threat actors as soon as possible. 

The solution helps my organization's ability to ingest and normalize data. It has also improved resilience.  

What needs improvement?

Enterprise Security is expensive. 

For how long have I used the solution?

I have been working with the product for three years. 

What do I think about the stability of the solution?

Splunk Enterprise Security is very stable. 

What do I think about the scalability of the solution?

The tool is very scalable. We can deploy agents seamlessly and get reports. 

How are customer service and support?

We have had good success with customer support. We haven't had any issues contacting them and getting problems resolved. 

How was the initial setup?

Splunk Enterprise Security's deployment is hit or miss. Recently, we got UBA. We were able to spin up an environment easily with Terraform. However, the recent upgrade caused many hiccups and slowdowns. We are working with support to resolve them. Some legacy code is choking the system and slowing us. 

Which other solutions did I evaluate?

We do market evaluation and continuous research every year to check for alternatives to our security tools. 

What other advice do I have?

It seems like the tool is improving. It incorporates AI into the platform to streamline event identification processes. 

Splunk Enterprise Security does a good job. However, we need many analysts to correlate searches and populate data models, and some overheads are needed in any SOC environment. 

We have a lot of data to process from different sources. However, we have only limited data analysts. It takes time to find malicious threats or what we seek. 

No specific metrics are tracked, but we report this to our leadership weekly, focusing on continuous improvement. Regarding reducing the mean time to resolve, especially with our SOAR integration, we can swiftly address major issues by leveraging alerts to initiate tickets. This allows us to notify the teams and address issues immediately. 

I rate the overall product a ten out of ten. I don't think there is another alternative with similar capabilities. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Splunk Enterprise Security
September 2026
Learn what your peers think about Splunk Enterprise Security. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
914,322 professionals have used our research since 2012.
reviewer2499678 - PeerSpot reviewer
Cyber Security Analyst at a tech services company with 11-50 employees
Real User
Jul 9, 2024
We watch all the information in just one place and it provides end-to-end visibility
Pros and Cons
  • "The risk-based alerting (RBA) is one of the valuable features."
  • "I would like to see the asset and identity lookups be more automatic and less manual."

What is our primary use case?

We use it alongside some endpoints to detect log ins outside of scheduled work hours. If someone logs in outside of that range, we generate an alert for the security team to review.

How has it helped my organization?

I can use the MITRE ATT&CK framework. With the data that I ingest into ES, the MITRE app gives me visibility into what I'm covering from the techniques and tactics in the framework, which is pretty cool and convenient.

At the end of the day, it's the platform receiving the logs from all the other apps. You're watching all the information in just one place, so it's basically the core tool in the company. So, it is really important that Splunk Enterprise Security provides end-to-end visibility into our environment. 

In a way, Splunk Enterprise Security helped improve our organization's ability to ingest and normalize data. However, there are a few tools that are hard to normalize or use data models. And some of the add-ons don't work properly sometimes. Not all of them, but a few.

Splunk Enterprise Security helped us reduce our alert volume by 30%.

Moreover, Splunk Enterprise Security provides us with the relevant context to help guide our investigations. And it's important because we need to set up the basis of the context of what we want to see.

Splunk Enterprise Security helped improve my organization's business resilience. It's a pretty powerful tool. We can monitor and ingest all the data, only if it's not encrypted.

Splunk platform helps consolidate networking, security, and IT observability tools. We watch all that information on just one platform, so that's pretty cool. 

What is most valuable?

The risk-based alerting (RBA) is one of the valuable features. It's a really cool concept to explain and see the impact that you're having on the company.

Splunk Enterprise Security's ability to find security events across different environments, whether in the cloud, on-premise, or hybrid, is really good. Because it gives me a lot of content out of the box, the only thing I need to do is ingest the data, and I'm good to go.

What needs improvement?

I would like to see the asset and identity lookups be more automatic and less manual. I have to search everything and type it. So it should be more user-friendly.

For how long have I used the solution?

I have been using it for six months. 

What do I think about the stability of the solution?

The stability is really good. It's very accessible.

How are customer service and support?

Most of the time, some docs are not available. When you see the documents, they add a link, we go to the link but it's not available. 

Also, the customer service and support have a lot of old questions that are not updated.

How would you rate customer service and support?

Neutral

How was the initial setup?

It's pretty easy. The first thing you need to do is the onboarding phase. After that, you need to review that the logs that you're receiving are good. And after that, you need to start working with the correlation searches and setting up everything.

What about the implementation team?

The deployment was done internally. 

What was our ROI?

We have definitely seen an ROI. It is worth it!

What's my experience with pricing, setup cost, and licensing?

The pricing is always going to be different because it depends on the project you are working on and how much data you are going to ingest. But it's definitely worth it.

Which other solutions did I evaluate?

We directly chose Splunk to begin with.

What other advice do I have?

Overall, I would rate it a nine out of ten. There are a few things that need to be more automatic because there's still a lot of manual work to use it.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
reviewer2500056 - PeerSpot reviewer
Cyber security analyst at a manufacturing company with 10,001+ employees
Real User
Jul 8, 2024
Provides threat intelligence correlations and reduces lead time for identifying risks and threats
Pros and Cons
  • "The solution's most valuable feature is threat intelligence correlations."
  • "I'd love to see more integrations, which is one of the primary points of the key node with Splunk Enterprise Security."

What is our primary use case?

We use Splunk Enterprise Security for insider risk and security operations centers.

How has it helped my organization?

Splunk Enterprise Security primarily reduces our lead time for identifying risks and threats. Since a lot of the work is being outsourced or we depend on those new threat intelligence feeds, we're able to identify and triage them quicker. So, it leads to a quicker incident response.

What is most valuable?

The solution's most valuable feature is threat intelligence correlations. It's too hard to stay up-to-date on all the different data feeds yourself. So, having a tool that does it for you is very beneficial.

Splunk Enterprise Security has increased our alert volume because we now have new data to work with, and we're writing more alerts. We don't use the solution a lot for observability. Usually, our primary use case for Splunk Enterprise Security is cybersecurity.

It is extremely important to our organization that Splunk Enterprise Security provides end-to-end visibility into our environment. That's the primary reason we use it. We want the ability to do everything from one tool without having to trash back and forth and take that precious time.

Splunk Enterprise Security has helped reduce our mean time to resolve. We're at least twice as efficient with Splunk Enterprise Security at identifying risk, following up, tracing it throughout the chain, and resolving it. We still have various toolings, but over time, the goal is to nest everything into Splunk Enterprise Security to make it cohesive from end to end.

What needs improvement?

I'd love to see more integrations, which is one of the primary points of the key node with Splunk Enterprise Security. I would also like to see more admin capability to enable the health of Splunk Enterprise Security because, a lot of times, it's difficult to know when and why things are failing, especially for on-premises customers.

Splunk Cloud is a little clearer because it has more integrated support. For on-premises, it feels like sometimes you have to guess and then hope for the best. Troubleshooting some things related to Splunk Enterprise Security takes a lot of time.

For how long have I used the solution?

I have been using Splunk Enterprise Security for five years.

What do I think about the scalability of the solution?

The solution's clustering is great, but it could have easier containerization where it's more dynamic, and you can spin up and scale down as needed. Right now, Splunk is a very large expense for us as far as our cloud environment is concerned. Anything we can do to cut costs would be great.

Right now, we run the servers 24/7 and never change the size unless they're underpowered. We're spending a lot of money on off-hours to keep it alive, which is not ideal.

How are customer service and support?

We've got a lot of experience on our team solving Splunk, but the few times we used Splunk's technical support, we found them to be very effective and efficient. Occasionally, we'll forget to respond to them, and they'll follow up with us, which is usually the opposite of what you see. So, I've got nothing but good things to say about Splunk support.

How was the initial setup?

The solution's deployment was difficult because we were going through admin changes right as we were installing it. It took three admins over the course of five years to get it set up. I think if we had one dedicated admin from the start and kept them on the job until the job was done, we wouldn't have had nearly as much trouble.

What about the implementation team?

We used a reseller to implement the solution.

What was our ROI?

We have seen a return on investment with the solution.

What other advice do I have?

Splunk Enterprise Security is really strong, capable, and great at what it does. There are obvious areas of improvement, but it looks like Splunk has already identified them and is working on road maps to enhance SOAR integration and AI digital assistance for Splunk Enterprise Security. Once those are fully implemented, the product will further improve.

Overall, I rate the solution an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PRAKAS RAJA - PeerSpot reviewer
Associate at a computer software company with 11-50 employees
Real User
Jun 2, 2024
Improves the incident response time, but data ingestion from IoT sources can be better
Pros and Cons
  • "Splunk Enterprise Security has helped speed up our security investigations."
  • "They can improve their support teams. They can also improve their capability of ingesting data from different IoT sources."

What is our primary use case?

I implement Splunk products in customer environments. I am not an end user. I implement the product on customers' cloud stack.

I have full experience in the implementation part. I know the end-to-end configurations in Splunk. I know how to configure it, index the data, and then how to use it to get some alerts.

How has it helped my organization?

Splunk Enterprise Security has improved our incident response time quite a bit. What we usually do in the customer environment is to configure it with their ticket management tools. It creates alerts and pushes the alerts to the ticket management tool so that their analysts are able to view the tickets and then do an instant investigation. It provides a good solution for instant response.

Splunk Enterprise Security has complete information about the entities and the users in the organization. In the case of any alert, we do not have to manually verify the computer name and its owner name. In the alert itself, Splunk Enterprise Security populates the necessary data that we need. It is a great feature of Splunk Enterprise Security.

We have created dashboards related to critical alerts. For example, we have a dashboard for the inbound and outbound traffic flow of firewalls. We use a few other products or IT systems to monitor the CPU and memory utilization. We are also able to integrate web applications, Kubernetes, Linux systems, Windows systems, etc. We integrate whatever data sources are available.

We monitor most of the cloud environments with Splunk Enterprise Security. We have different cloud providers such as AWS, Azure, and GCP. We have separate add-ons and apps for them. It is quite easy to integrate those. Third-party developers are also able to develop their apps and publish them at Splunkbase. We can utilize them for visualization of the data that we are interested in from different sources.

We configure most of the frameworks available inside Splunk Enterprise Security such as threat intelligence, identity management, and risk management. Whenever alerts are triggered, these frameworks do the correlation and give us visualization over the dashboards, which improves the incident response time.

There is something that we can configure to reduce false positives. If any alert is triggered, it checks against various threat IOCs, such as IPs, URLs, domains, emails, file hashes, etc. If it matches any of the threats, we can take it forward.

What is most valuable?

Splunk Enterprise Security has helped speed up our security investigations.

What needs improvement?

They can also improve their capability of ingesting data from different IoT sources. It supports IoT data, but they can add some additional apps or add-ons to easily integrate the IoT devices.

For how long have I used the solution?

I have been using Splunk Enterprise Security for the past two years.

What do I think about the stability of the solution?

It is a stable product as compared to other premium solutions. I do work with other premium solutions. Splunk Enterprise security is a more stable product.

What do I think about the scalability of the solution?

It scales very easily. We can have as much data as we want. We have customers who are ingesting more than 400 TB of data per day, so it does not matter how much data you have.

We have customers that have the Splunk application deployed in a multi-cluster environment.

How are customer service and support?

Their support is good, but they can have a customization team to help us with any customizations. I would rate them an eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

This is my first tool.

How was the initial setup?

We have deployed it on-prem and on the cloud. Its deployment is straightforward. Any Splunk engineer can do it.

It requires maintenance in terms of upgrades. Apart from that, it does not need any maintenance. There is a one-hour or two-hour maintenance window to upgrade the apps.

What other advice do I have?

I would recommend Splunk Enterprise Security. Its frameworks make it stand out among other tools. 

It is a great solution with multiple in-built frameworks. With other solutions, there can be limitations in configuring different frameworks within the same solution.

Overall, I would rate Splunk Enterprise Security a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2398662 - PeerSpot reviewer
CTO at a computer software company with 11-50 employees
Real User
May 21, 2024
Reduces alert volume and remediation time, but pricing and learning curve for ML should be better
Pros and Cons
  • "We can extract the metrics we want on the dashboards. We are able to react to the incidents."
  • "There is a learning curve in order to start using machine learning. We have been trying to do it for three years, and we have not managed anything. It is too complex."

What is our primary use case?

We are using Splunk Enterprise Security for collecting and analyzing logs. We are keeping up with the SLAs with Splunk Enterprise Security.

How has it helped my organization?

Splunk Enterprise Security has helped reduce our alert volume. There is about 30% reduction.

Splunk Enterprise Security improves our organization’s ability to ingest and normalize data, but it requires lots of effort from our side. Splunk Enterprise Security can do that, but we also need to put effort into it. It is good enough to achieve that.

Splunk Enterprise Security has helped reduce our mean time to resolve. We have seen a reduction because doing this manually through queries is crazy. It helps to find out the root cause and things like that. It is helpful. 

We have an on-prem environment. Our information security team is using the data security features. Its security features are satisfactory.

What is most valuable?

It is pretty good. We can extract the metrics we want on the dashboards. We are able to react to the incidents. We are also able to monitor the service. In addition to the incident response, we can also do investigations, fraud detection, and other things like that.

What needs improvement?

We have this issue of data versus pricing. Its pricing can be better. There should also be a more flexible licensing model.

There is a learning curve in order to start using machine learning. We have been trying to do it for three years, and we have not managed anything. It is too complex.

Its ability to identify and solve problems in real-time could be better. We would like to have pattern recognition. There should be some kind of pre-made model to help detect something. For example, at the time of the incident investigation, there should be an option to ask questions, such as if anything changed. It is pretty hard to find out the patterns that are occurring currently because you have to have deep knowledge about your log content. There should be an option to ask a question like, "What has changed as compared to a week ago?" We should be able to specify a time frame and compare.

For how long have I used the solution?

We have been using Splunk altogether for probably five years.

What do I think about the stability of the solution?

It has not failed over the last year. There were no failures, so it is pretty good.

What do I think about the scalability of the solution?

Its scalability is quite good if you are willing to invest in the new design and do the manual work. You have to deploy new servers and things like that. In terms of architecture, it is scalable.

How are customer service and support?

Based on the few problems that we have had, I would rate them a seven out of ten. For an issue, we did not get the answer we needed within the timeframe we were expecting. They took more time, and some IT guys were disappointed. The experience varies from case to case.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We were not using any similar solution previously. We were only collecting logs through open-source means. We went for Splunk Enterprise Security because we needed visibility into the logs. It was the primary requirement.

We are also using Elasticsearch. We have two parallel systems.

Splunk Enterprise Security is better in terms of query language and the capability to do great searches, whereas Elasticsearch has a little bit less functionality. It is more complicated for end-users to use. However, Elasticsearch is better in terms of pricing because they do not charge based on the daily ingestion amount. You can put whatever amount into the system. Elasticsearch also has lots of additional logging capabilities. It has file beats and metrics beats capabilities, so you can use it more widely. You can also get end-to-end visibility because you can make integrity checks with it. It helps with IT operations as well. They can include these capabilities in Splunk Enterprise Security.

How was the initial setup?

Its deployment was not very complicated. It was easy.

The hard part comes after you have deployed it. You have to educate people to start using it and understand the relevant information in your logs. The configuration itself is pretty simple, but field extractions and tagging are complex.

What was our ROI?

We are just using it and doing our queries and dashboards. We have not been calculating the ROI. It has been quite easy. We invest and create our dashboards and reports. Sometimes, when a dashboard becomes too complex or too expensive, we start to think about alternatives. Other than that, we have not thought of ROI.

What's my experience with pricing, setup cost, and licensing?

The pricing can be better. We are already considering Elastic because Splunk is too expensive. 

You have to pay based on per-day ingestion. There should be a more flexible model for the use cases where one day you have a huge amount, and on other days, it is quite less.

What other advice do I have?

Splunk Enterprise Security provides end-to-end visibility into an environment, but it is not our use case currently.

Splunk Enterprise Security does not really provide the relevant context to help guide our investigations because, in our country, Splunk is not represented, so it is pretty hard to get the relevant information.

Overall, I would rate Splunk Enterprise Security a seven out of ten. Its pricing is not good, and the learning curve for machine learning is not good. However, the parts that are working are working very well.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
CISO at a manufacturing company with 1,001-5,000 employees
Real User
May 9, 2024
Provides a clear picture of the current status of any incidents
Pros and Cons
  • "The tool helps with advanced reports and keeps the system scalable and flexible. It provides a clear picture of the current status of any incidents. As a CISO, I see a lot of potential for future innovation, which is interesting. I've noticed better performance, especially with the reports."
  • "Splunk Enterprise Security can provide more details and help CISOs resolve vulnerability situations better. The reason is that the tools we choose for data analysis and log collection cannot collect all the data and logs. Splunk Enterprise Security should help me with this, but it cannot."

What is our primary use case?

I use the solution for data analysis and log collection. 

What is most valuable?

Splunk Enterprise Security helps with advanced reports and keeps the system scalable and flexible. It provides a clear picture of the current status of any incidents. As a CISO, I see a lot of potential for future innovation, which is interesting. I've noticed better performance, especially with the reports.

What needs improvement?

Splunk Enterprise Security can provide more details and help CISOs resolve vulnerability situations better. The reason is that the tools we choose for data analysis and log collection cannot collect all the data and logs. Splunk Enterprise Security should help me with this, but it cannot.

For how long have I used the solution?

I have been working with the product for four years. 

What do I think about the stability of the solution?

Splunk Enterprise Security's stability is very good. The system consistently performs well, and we don't encounter many issues. Ticketing problems are minimal, which is significant because it handles a lot of logs and data persistently without causing frustration.

How are customer service and support?

The tool's customer support is good. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We chose Splunk Enterprise Security because it was simple and had better data analysis capabilities. 

What about the implementation team?

A reseller helped us with the deployment. 

What's my experience with pricing, setup cost, and licensing?

The tool's licensing is good and we haven't received any complaints from the team handling it. 

What other advice do I have?

I haven't used it for multi-cloud environments. As for on-premise, it's meeting my current needs quite well. When it comes to identifying and solving problems in real time, sometimes it's challenging to understand the situation, and generating reports can be difficult. But overall, it's good for monitoring activities like endpoint and authentication incidents and normalizing.

The solution has helped us reduce alerts by five to ten percent. It processes data and allows us to look back at incidents to see what happened and where they occurred.

I rate the overall product a nine out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1339833 - PeerSpot reviewer
Project manager at a computer software company with 10,001+ employees
Real User
Dec 31, 2023
Excels in providing advanced threat detection, real-time monitoring and comprehensive security analytics
Pros and Cons
  • "The technical support is among the best in the market."

    What is our primary use case?

    We employed Splunk Enterprise Security for one of our projects. Integrating it into our environment involved opening network ports and making necessary connections.

    How has it helped my organization?

    We had the opportunity to assess visibility in various environments, including on-premises. On-premises visibility has proven to be both satisfactory and advantageous.

    What is most valuable?

    We use the threat intelligence management feature. 

    We have been considering implementing certain frameworks, such as MITRE ATT&CK or threat topology features.

    It contributes value by enhancing resilience, crucial for adopting a Security Information and Event Management solution. Site resilience is imperative for our organization, meeting a key security requirement.

    For how long have I used the solution?

    I have been working with it for three years.

    What do I think about the scalability of the solution?

    It provides good scalability capabilities.

    How are customer service and support?

    The technical support is among the best in the market. While we didn't have extensive interactions with the support team, we are satisfied with it. It offers support services locally in my country. I would rate it ten out of ten.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    The initial setup was straightforward.

    What about the implementation team?

    The integration and initial setup of Splunk were managed with the assistance of local support.

    What other advice do I have?

    Overall, I would rate it eight out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer909678 - PeerSpot reviewer
    Systems Engineer at a consultancy with 201-500 employees
    Real User
    Oct 30, 2023
    Fine features, good monitoring, and reduces alert volume
    Pros and Cons
    • "We are using Microsoft 365 and we're using the Exchange Mail Service. It's good for monitoring that in particular."
    • "The setup time is quite long."

    What is most valuable?

    The features are fine; they aren't exceptional in any way.

    We are using Microsoft 365 and we're using the Exchange Mail Service. It's good for monitoring that in particular. 

    The visibility we get has been good. 

    Inside threat detection capabilities are good. 

    It's helped us to reduce our alert volume a little. I haven't properly calculated it fully so it's hard to lay out a percentage. 

    What needs improvement?

    We'd like to have customer service in Hong Kong. I tend to wait a while for their response. We'd like to have more best-practice rules and instructions on how to create a dashboard.

    I've only been using Splunk for two years. I make use of it to incorporate other solutions. I need to spend more time mastering Splunk. Sometimes it's a little bit difficult to use. I'd like to get more certificates, et cetera, and have spoken to their main office about that. It's got a high learning curve.

    It hasn't helped us speed up security investigations. 

    For how long have I used the solution?

    I've been using the solution for about two years. 

    What do I think about the stability of the solution?

    I've never had any issues with Splunk's stability.

    What do I think about the scalability of the solution?

    The solution does not lack scalability. 

    How are customer service and support?

    I haven't had any communication with Splunk's technical team.

    Which solution did I use previously and why did I switch?

    I did not previously use a different solution. 

    How was the initial setup?

    The setup time is quite long. To this point, I haven't deployed it to all servers and devices. I'm still in the process of deploying. 

    Which other solutions did I evaluate?

    I have not evaluated other options. 

    What other advice do I have?

    We are Splunk customers. 

    We do not use it in multiple environments. We just use it on-premises. 

    I'm not yet using the threat intelligence features. 

    We do not use the mission control feature. 

    I have not created any customized dashboards as of now. At some point, I will create one for, for example, Windows Security.

    I'm still in the process of mastering threat detection and XDR. 

    I'd rate the solution eight out of ten. I haven't used it for such a long time, so it's hard to give comprehensive details about the solution. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Security Engineer
    Real User
    Sep 18, 2023
    Provides organizations with visibility and enables users to correlate data and generate alerts
    Pros and Cons
    • "The product provides visibility and enables us to correlate data and generate alerts."
    • "The product could be cheaper."

    What is our primary use case?

    I used Splunk ES when I worked for a retail company. I worked mainly in the security operations center. I have also worked in healthcare and federal spaces.

    How has it helped my organization?

    Splunk ES provided the organization with overall visibility.

    What is most valuable?

    Incident Review and correlation search are valuable features. These features help us create correlations and have good actions afterward. The product provides visibility and enables us to correlate data and generate alerts.

    What needs improvement?

    The product could be cheaper.

    For how long have I used the solution?

    I have been using the solution since 2014.

    What do I think about the stability of the solution?

    The tool is very stable. Once we set it up properly, it's reliable.

    What do I think about the scalability of the solution?

    The solution's scalability is good. When we started, we had two servers and two indexers. By the time I left, it was up to 11 or more. It's not very hard to add additional components.

    How are customer service and support?

    The support team is usually very receptive and answers quickly.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    The initial setup was easy because I had done it many times before.

    What other advice do I have?

    I used the solution until December last year. It was not very hard to monitor multiple cloud environments using the product because getting data into Splunk is not very hard. It also provides add-ons that we can use to pull data from other places.

    Splunk was the brain of the whole process in our organization's security operations center. Without Splunk, we wouldn't have had any way of seeing what was going on. The tool helped reduce our mean time to resolve. We got alerts faster and responded to them faster.

    The biggest value of the conference is the community. The conferences help me interact with people, get insights and up-to-date information, and also get opportunities to present my work. There's always room for change.

    Overall, I rate the tool a nine out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free Splunk Enterprise Security Report and get advice and tips from experienced pros sharing their opinions.
    Updated: September 2026
    Buyer's Guide
    Download our free Splunk Enterprise Security Report and get advice and tips from experienced pros sharing their opinions.