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Principal Systems Engineer at a computer software company with 10,001+ employees
Real User
Nov 15, 2020
A reliable and complete solution, but the pricing model is complex and it's expensive
Pros and Cons
  • "The completeness of the solution is what we like the most."
  • "It's difficult to set up initially, and their billing model is also a bit complicated."

What is our primary use case?

We are using the mobile SDK to check the stability of mobile applications.

What is most valuable?

The completeness of the solution is what we like the most.

What needs improvement?

It's difficult to set up initially, and their billing model is also a bit complicated. 

We have to predict in advance how much data we will have and what the storage would be that we don't have. This makes the licensing complicated because when you start you don't have these numbers.

In order to know how much it will cost, you need those numbers.

I really wish that it was an application that was easier to use.

For how long have I used the solution?

I have been working with Splunk for more than five years.

Buyer's Guide
Splunk Enterprise Security
December 2025
Learn what your peers think about Splunk Enterprise Security. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,986 professionals have used our research since 2012.

What do I think about the stability of the solution?

We have not experienced any issues.

What do I think about the scalability of the solution?

For our use cases, we have not required any scaling.

How are customer service and support?

The technical support is fine. At times, they take time to respond back but it may have been the support contract that our client had.

I would assume that they are not as responsive as we want them to be.

How was the initial setup?

We have a team of approximately 100 people who are responsible for the development of mobile applications, DevOps, and application development.

What's my experience with pricing, setup cost, and licensing?

The licensing cost model is complicated.

I think that most of the monitoring solutions are expensive. I wish they were less expensive, for all types of products for monitoring.

Which other solutions did I evaluate?

We work with Splunk, but we are looking for some LOG Kinetics solutions for our clients.

What other advice do I have?

I would definitely suggest sending people to analyze or evaluate Splunk.

Because the licensing model is very complicated to understand, it would be better to start with another product that provides a better licensing model. Later, if the product is not working well, they can consider using Splunk and may have a better understanding of the cost.

For me, I would not recommend Splunk as their first solution unless they have all of the data that is required.

I would rate Splunk a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2400237 - PeerSpot reviewer
Cloud Customer Experience Lead at a media company with 10,001+ employees
User
Top 20
May 28, 2024
Flexible licensing, good support, and helpful for responding quickly to an event
Pros and Cons
  • "They are a good partner for Google Cloud. It provides great visibility, threat detection, and proactive mitigation of risks for our mutual consumers."

    What is our primary use case?

    We are using it for logging and monitoring.

    How has it helped my organization?

    Splunk Enterprise Security helps with application events. It provides end-to-end visibility into our environment which is most important for us. It reduces the time to react to an event.

    Splunk Enterprise Security has helped improve our organization’s ability to ingest and normalize data. It can help identify and solve problems in real-time, but we have mainly utilized it for post-identification correction.

    It provides us with the relevant context to help guide our investigations. It is easier for developers to take action once an anomaly is detected. We have been leveraging Splunk dashboards for that.

    Splunk Enterprise Security has helped speed up our security investigations, but I do not have the metrics.

    They are a good partner for Google Cloud. It provides great visibility, threat detection, and proactive mitigation of risks for our mutual consumers.

    For how long have I used the solution?

    We have been selling Splunk Enterprise Security along with Google Cloud for about two years.

    What do I think about the scalability of the solution?

    We had a very bespoke solution. It was a shared model. The scalability was good.

    How are customer service and support?

    Their technical support has been good. I would rate them an eight out of ten.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    We have not used any other solution previously.

    What was our ROI?

    Our customers have seen an ROI, but I do not have the metrics.

    What's my experience with pricing, setup cost, and licensing?

    The variables and the flexibility that Splunk provides are helpful, especially in a hybrid and multi-cloud environment.

    What other advice do I have?

    I would advise others to start early.

    Overall, I would rate Splunk Enterprise Security a ten out of ten.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Google
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Splunk Enterprise Security
    December 2025
    Learn what your peers think about Splunk Enterprise Security. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
    879,986 professionals have used our research since 2012.
    Junior SAP Security Engineer at a tech services company with 1-10 employees
    Real User
    Jan 8, 2024
    Helps reduce our alert volume, speed up security investigations, and normalize data
    Pros and Cons
    • "The graph visualization is the most valuable feature."
    • "The UI can be difficult to understand for non-technical people."

    What is our primary use case?

    We use Splunk Enterprise Security for our enterprise security.

    How has it helped my organization?

    Adding more use cases to Splunk can improve our threat detection speed.

    It has helped normalize our data.

    Splunk Enterprise Security has helped reduce our alert volume and speed up our security investigations.

    What is most valuable?

    The graph visualization is the most valuable feature.

    What needs improvement?

    Splunk Enterprise Security needs to improve its stability.

    The UI can be difficult to understand for non-technical people.

    For how long have I used the solution?

    I have been using Splunk Enterprise Security for four months.

    What do I think about the stability of the solution?

    I would rate the stability of Splunk Enterprise Security a four out of ten. Some bugs cause downtime.

    What do I think about the scalability of the solution?

    I would rate the scalability a six out of ten.

    What other advice do I have?

    I would rate Splunk Enterprise Security an eight out of ten.

    Splunk Enterprise Security's robust framework enables it to support a wider range of use cases, making it more adaptable and versatile for tackling diverse security challenges.

    We have Splunk Enterprise Security deployed across multiple locations.

    Splunk Enterprise Security's visualizations are detailed and help users normalize data, making it extremely useful.

    The vast array of use cases enabled by Splunk Enterprise Security empowers security teams to address diverse threats and enhance overall security posture.

    Which deployment model are you using for this solution?

    Private Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1804125 - PeerSpot reviewer
    Tech Lead Security at a comms service provider with 51-200 employees
    Real User
    Mar 17, 2022
    A great product with good indexing and data collection capabilities
    Pros and Cons
    • "The indexing and data collection are valuable."
    • "Its search or filtering capability is nice, but it can be improved. It is currently a bit complicated, and it should be simplified. If we can write the search filter in a more simplified way, it would be better."

    What is our primary use case?

    I used it in the SOC environment to get logs, create dashboards, and filter out data.

    What is most valuable?

    The indexing and data collection are valuable. 

    What needs improvement?

    Its search or filtering capability is nice, but it can be improved. It is currently a bit complicated, and it should be simplified. If we can write the search filter in a more simplified way, it would be better.

    Their sales support and tech support need improvement. Their support is really bad.

    For how long have I used the solution?

    I used it for nearly one year in my previous organization. I last used it about seven months ago.

    What do I think about the stability of the solution?

    It is stable.

    What do I think about the scalability of the solution?

    Its scalability is good.

    How are customer service and support?

    Their sales support and tech support are really bad. They take really long to respond.

    Which solution did I use previously and why did I switch?

    We were using AlienVault. We switched because we weren't really happy with it. So, we looked into different solutions, such as Splunk.

    How was the initial setup?

    Its initial setup was okay.

    What about the implementation team?

    We did it ourselves. We had around two people for deployment and maintenance, but we had around 15 users. They all were SOC people.

    What's my experience with pricing, setup cost, and licensing?

    We had a yearly subscription.

    What other advice do I have?

    I can recommend this solution to others. It is a great product. 

    I would rate it an eight out of 10.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1789335 - PeerSpot reviewer
    Senior Manager, Analytics & Insights at a consultancy with 10,001+ employees
    Real User
    Feb 26, 2022
    Effective machine learning, reliable, and responsive support
    Pros and Cons
    • "Splunk has machine learning which is a valuable feature."
    • "The algorithms customization of Splunk could improve. They have limited algorithms for machine learning support. If they can allow the user to add more machine learning algorithms, such as the ability to choose the algorithm that a user might want. Additionally, they should provide the required libraries for those algorithms, and then analyzes the data for use."

    What is our primary use case?

    We are using Splunk for querying data from different sources.

    What is most valuable?

    Splunk has machine learning which is a valuable feature.

    What needs improvement?

    The algorithms customization of Splunk could improve. They have limited algorithms for machine learning support. If they can allow the user to add more machine learning algorithms, such as the ability to choose the algorithm that a user might want. Additionally, they should provide the required libraries for those algorithms, and then analyzes the data for use.

    For how long have I used the solution?

    I have used Splunk within the past 12 months.

    What do I think about the stability of the solution?

    Splunk is a stable solution.

    How are customer service and support?

    We have contacted the support and most of the reasons we have contact support has been project-related. For example, we want the APAs to work in a certain way or for certain fixes.

    What other advice do I have?

    I have been using Splunk for approximately 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1297563 - PeerSpot reviewer
    Director General de España at a cloud solution provider with 51-200 employees
    Real User
    Feb 24, 2022
    Integrates with every technology, easy to use, and good for analytics and cybersecurity
    Pros and Cons
    • "It is very easy to use and integrate. There are connectors for every technology."
    • "The UI can be improved. Dashboards and reports can be better in terms of graphics."

    What is our primary use case?

    We work with Splunk. We use it for our own services, and we also integrate and resell Splunk. It is used for cyber security. 

    Different clients have different versions. They have Splunk Cloud and Splunk on-premises with different versions.

    What is most valuable?

    It is very easy to use and integrate. There are connectors for every technology.

    What needs improvement?

    The UI can be improved. Dashboards and reports can be better in terms of graphics.

    For how long have I used the solution?

    We have been using this solution for a few years. In 2016, we became a Splunk partner.

    What do I think about the stability of the solution?

    It is very stable.

    What do I think about the scalability of the solution?

    Its scalability is very good. We work with this platform for our own services. We use Splunk extensively, and we also offer it to our clients. We plan to increase its usage.

    Our company has three offices. We have offices in Spain, Columbia, and Mexico. We have around 100 people, and about 50 people are working with Splunk. They all are focused on cyber security. They are security engineers or security specialists.

    How are customer service and support?

    I don't know about their support. I don't work with it much. On an activity level, I'm not so close to the platform. I'm the country manager, so I am a bit far from the operation.

    Which solution did I use previously and why did I switch?

    We tried to work with Exabeam for user behavior analytics, but we stopped it.

    How was the initial setup?

    Its setup is very easy, but we have been working with Splunk for a lot of years. We have all the certifications in Splunk, and we are a specialist in Splunk. So, for us, it is very easy to set it up and integrate it, but it might not be easy for other companies.

    What other advice do I have?

    Splunk is a very good platform for analytics and cybersecurity. We use it very extensively. It is very easy to use, and it is very stable and scalable.

    I would rate it a nine out of 10.

    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner.
    PeerSpot user
    Splunk BDM in UA at a manufacturing company with 51-200 employees
    Real User
    Feb 19, 2022
    Optimizes network security, straightforward to deploy, and can handle a large volume of data
    Pros and Cons
    • "The fact that Splunk is a platform and not just a SIEM solution is a key benefit."
    • "The support that is included with the standard licensing fee is very bad."

    What is our primary use case?

    We are a solution provider and Splunk is one of the products that we distribute.

    The primary use case is for SIEM and we have approximately 35 customers.

    What is most valuable?

    The fact that Splunk is a platform and not just a SIEM solution is a key benefit.

    Our customers like that they can use Splunk to optimize their security.

    What needs improvement?

    The Splunk licensing model should be more flexible.

    The support that is included with the standard licensing fee is very bad.

    For how long have I used the solution?

    We have been working with Splunk since 2017.

    What do I think about the stability of the solution?

    Stability-wise, it's perfect. We haven't had any problem with Splunk. It's good software.

    What do I think about the scalability of the solution?

    One of the key benefits and differences with this software is that the customer can scale up as much as they need to. Our largest Splunk customer is using between three and four petabytes of data per day.

    How are customer service and support?

    If you don't pay extra for technical support then it is very bad. If you pay extra for it, then the technical support is normal.

    Which solution did I use previously and why did I switch?

    I am familiar with other products and Splunk can handle much more data than IBM QRadar or any other competing product.

    Direct competitors are more flexible when it comes to licensing.

    How was the initial setup?

    We have not had any problems installing Splunk.

    For a standard case, it takes between one and two weeks to install correctly and deploy. This is for situations where the client has less than 50 gigabytes of data per day.

    Problems during the implementation are typically due to something on the customer's side. For example, if the client does not have somebody that is responsible for the deployment, helping to speed up the various procedures, then this is a key problem for us.

    What about the implementation team?

    It takes two people to deploy and maintain.

    What's my experience with pricing, setup cost, and licensing?

    Splunk is not a cheap solution and the license is billed annually. The licensing model should be improved and the price should be lower, in general.

    You can purchase additional technical support, which is much better than the support that is included.

    What other advice do I have?

    I would rate this solution an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer.
    PeerSpot user
    System Engineer at a tech vendor with 1,001-5,000 employees
    Real User
    Top 20
    Feb 17, 2022
    Highly stable, built-in workflows, and good support
    Pros and Cons
    • "The most valuable feature of Splunk is the management and built-in workflows."
    • "The analytics of Splunk could be improved."

    What is our primary use case?

    There are many use cases for Splunk, we commonly use it for log management and analytics.

    What is most valuable?

    The most valuable feature of Splunk is the management and built-in workflows.

    What needs improvement?

    The analytics of Splunk could be improved.

    For how long have I used the solution?

    I have been using Splunk for approximately four years.

    What do I think about the stability of the solution?

    Splunk is a highly stable solution.

    What do I think about the scalability of the solution?

    I have found Splunk to be scalable.

    We have 15 members of our organization that use this solution.

    How are customer service and support?

    We used to support a few times and our experience was good. 

    I would rate the support from Splunk a four out of five.

    Which solution did I use previously and why did I switch?

    I have previously used RSA and I prefer Splunk.

    How was the initial setup?

    The implementation of slunk is not straightforward. It is of a moderate difficulty level.

    What about the implementation team?

    We used an integrator to do the implementation.

    What's my experience with pricing, setup cost, and licensing?

    There is an annual license required to use this solution.

    Which other solutions did I evaluate?

    I have evaluated other solutions, such as IBM QRadar.

    What other advice do I have?

    This solution has good technology.

    I rate Splunk an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free Splunk Enterprise Security Report and get advice and tips from experienced pros sharing their opinions.
    Updated: December 2025
    Buyer's Guide
    Download our free Splunk Enterprise Security Report and get advice and tips from experienced pros sharing their opinions.