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it_user859770 - PeerSpot reviewer
consultant at a non-profit with 1,001-5,000 employees
User
Easily tracks problems and their status
Pros and Cons
  • "I like the ease with which dashboards can be created."
  • "Splunk has give us the capability to easily track problems and their status."
  • "The only thing which can be improved is that they are too subjective on whom their Splunk4Good initiative can be applied. They market it as you only need to be a nonprofit, but there is more to it."

What is our primary use case?

We use Splunk for both monitoring and SIEM. Our security operations group uses Splunk to track user accounts which may have been compromised as well as follow those accounts through the organization.

How has it helped my organization?

Splunk has give us the capability to easily track problems and their status. Our security operations team has been able to use it to track where people login and what they do on those machines.

What is most valuable?

Personally, I like the capability of removing sensitive data before it goes into Splunk. I also like the ease with which dashboards can be created.

What needs improvement?

I like Splunk. The only thing which can be improved is that they are too subjective on whom their Splunk4Good initiative can be applied. They market it as you only need to be a nonprofit, but there is more to it.

Buyer's Guide
Splunk Enterprise Security
December 2024
Learn what your peers think about Splunk Enterprise Security. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
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For how long have I used the solution?

More than five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1804125 - PeerSpot reviewer
Tech Lead Security at a comms service provider with 51-200 employees
Real User
A great product with good indexing and data collection capabilities
Pros and Cons
  • "The indexing and data collection are valuable."
  • "Its search or filtering capability is nice, but it can be improved. It is currently a bit complicated, and it should be simplified. If we can write the search filter in a more simplified way, it would be better."

What is our primary use case?

I used it in the SOC environment to get logs, create dashboards, and filter out data.

What is most valuable?

The indexing and data collection are valuable. 

What needs improvement?

Its search or filtering capability is nice, but it can be improved. It is currently a bit complicated, and it should be simplified. If we can write the search filter in a more simplified way, it would be better.

Their sales support and tech support need improvement. Their support is really bad.

For how long have I used the solution?

I used it for nearly one year in my previous organization. I last used it about seven months ago.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

Its scalability is good.

How are customer service and support?

Their sales support and tech support are really bad. They take really long to respond.

Which solution did I use previously and why did I switch?

We were using AlienVault. We switched because we weren't really happy with it. So, we looked into different solutions, such as Splunk.

How was the initial setup?

Its initial setup was okay.

What about the implementation team?

We did it ourselves. We had around two people for deployment and maintenance, but we had around 15 users. They all were SOC people.

What's my experience with pricing, setup cost, and licensing?

We had a yearly subscription.

What other advice do I have?

I can recommend this solution to others. It is a great product. 

I would rate it an eight out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Splunk Enterprise Security
December 2024
Learn what your peers think about Splunk Enterprise Security. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
831,020 professionals have used our research since 2012.
reviewer1655130 - PeerSpot reviewer
Senior Network Engineer at a tech services company with 51-200 employees
Real User
Useful search function, beneficial session reports, but performance could improve
Pros and Cons
  • "The most valuable features in Splunk are the search function and the ability to run selected session reports. The session reports are important because I can use them to see what is going on in our environment weekly. Additionally, we can use the graph to see how often that particular event is happening."
  • "Over time I will have more requirements and I can foresee the solution could improve the search algorithm to run and output the data faster."

What is our primary use case?

We typically use Splunk to collect and check all the logs and events around the diverse network environment which includes, firewall, switches, and routers. For example, we have traffic that needs to go from one part of the network to another and if we think there is a firewall blocking it along the path, rather than log in to all the firewalls to see what is happening, we simply go into Splunk and the check traffic going across the parts of the network to see where it is being dropped and what is the likely reason it has been dropped.

How has it helped my organization?

Splunk has saved our organization time by resolving problems in a quicker timeframe. Before if we had networking issues we would have to log into every single device, check the firewall to see why the traffic is not going across to solve the problem. With Splunk, you only have a single pane of glass to check what is likely happening. This has enabled us to easily go to the right environment and write the necessary security policy to permit such traffic. It brings about faster resolution of problems reduced with visibility.

What is most valuable?

The most valuable features in Splunk are the search function and the ability to run selected session reports. The session reports are important because I can use them to see what is going on in our environment weekly. Additionally, we can use the graph to see how often that particular event is happening.

What needs improvement?

Over time I will have more requirements and I can foresee the solution could improve the search algorithm to run and output the data faster.

For how long have I used the solution?

I have been using Splunk for approximately six months.

What do I think about the stability of the solution?

We have been satisfied with the stability of the solution.

What do I think about the scalability of the solution?

Slunk scale very well.

We have approximately 50 people in our infrastructure and applications teams using this solution in my organization.

We plan to increase usage in the future.

How are customer service and technical support?

I have not needed to open a ticket up with technical support. 

Which solution did I use previously and why did I switch?

Previously to using Splunk we only had some Syslog servers that we sent logs to. However, Syslog servers, do not analyze your logs, they only capturing them. Whereas, in Splunk, you can assess the logs and you can do other things with the log.

How was the initial setup?

I do not think the implementation is difficult.

What about the implementation team?

We have an internal team that does the maintenance of the solution.

Which other solutions did I evaluate?

I have evaluated DataDog.

What other advice do I have?

Splunk is easy to use and not having the need to log into every single network device for management is helpful.

I rate Splunk a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Solutions Consultant at a tech services company with 1,001-5,000 employees
Real User
Easy to use, provides a lot of analytics, and allows you to do pretty much whatever you want
Pros and Cons
  • "It provides a lot of analytics with the underlying AI engine, and it is a lot easier than other solutions. There are some products that do automated AI-based detection and drawing up charts, but for network monitoring and all of the monitoring aspects, it is quite a nice tool. It is very convenient for business users because they get more or less a lot of data readily available. If you're familiar with the Splunk query language, you can pretty much do whatever you want."
  • "If you have to do your own stuff, such as customized charts, it is a little bit more work, but once you're familiar with the Splunk query language, you can pretty much do whatever you want. In terms of features, it should probably have the features that other competitors provide."

What is most valuable?

It provides a lot of analytics with the underlying AI engine, and it is a lot easier than other solutions. There are some products that do automated AI-based detection and drawing up charts, but for network monitoring and all of the monitoring aspects, it is quite a nice tool.

It is very convenient for business users because they get more or less a lot of data readily available. If you're familiar with the Splunk query language, you can pretty much do whatever you want.

What needs improvement?

If you have to do your own stuff, such as customized charts, it is a little bit more work, but once you're familiar with the Splunk query language, you can pretty much do whatever you want. In terms of features, it should probably have the features that other competitors provide.

For how long have I used the solution?

I have been using this solution for about three to four months.

What do I think about the scalability of the solution?

I'm not sure. I do not really throw a lot of data in it, but it has been authenticated very nicely. It manages indexes and all of these things very nicely. I have not been privy to any production systems where you have millions of lines of log coming in every second. It works very well for the data that I have. It should be able to handle a lot of data. That's the whole purpose of it, and that's why Splunk has become so popular. It is an enterprise monitoring tool, and a lot of customers have Splunk in their ecosystem.

How are customer service and technical support?

They have pretty much good documentation and good training. Their documentation is a lot better than Qlik Sense.

Which solution did I use previously and why did I switch?

Splunk is an enterprise monitoring tool. Qlik Sense can do a little bit of log monitoring, but it is mostly used for dashboard reporting, whereas Splunk is more around monitoring and figuring out threats and all such things. They are different, but both deal with the data and allow you to create operation reports. 

Power BI is another tool that a lot of our customers use, but Splunk is quite often requested. It is also a lot more popular than Qlik Sense. We have a fair number of Qlik Sense customers.  

We usually sell Blue Prism to business users who are more concerned with the reporting aspect, which is why they would like to have easy tools like Qlik Sense in their ecosystem, but on the infrastructure side, it would be Splunk for enterprise monitoring.

How was the initial setup?

Simple environments are easier to install. Because there is a lot of data log monitoring, once you have a production system, there is some amount of work in setting it up, especially making it SSL Secure and exposing it on the internet. There are multiple components behind it, so you need to ensure that all these things are set up correctly. These kinds of things are not required on a cloud platform because you are just uploading data. You really don't have much access to the backend.

Splunk also has a cloud version, which I haven't looked at, but I have used Qlik Sense's cloud platforms. With on-premises, you are in control of pretty much how you set up all the data that you are sending out. A lot of our customers have the issue that if it is a cloud platform, they cannot really send out the data to any of these cloud platforms. So, there are data residence and other issues.

What's my experience with pricing, setup cost, and licensing?

It is economical than other solutions.

What other advice do I have?

I would definitely recommend Splunk. It is quite a decent tool, and it is there in a lot of enterprises.

I would rate Splunk an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
PeerSpot user
Architecture and Security Team Leader at CV Akbar Panjaya
Real User
It helps us uncover bottlenecks in the network, but needs better local technical support
Pros and Cons
  • "It helps us uncover bottlenecks in the network."
  • "it can explain to management about what kind of traffic is visiting the network. It can also explain other traffic coming in and out, along with protecting against malware."
  • "The product was difficult to back up the first time."
  • "Splunk needs local technical support."

What is our primary use case?

We were using Splunk for our networking to know exactly what kind of the traffic was going from one network to another network because we had a lot of the connections on other sites.

How has it helped my organization?

it can explain to management about what kind of traffic is visiting the network. It can also explain other traffic coming in and out, along with protecting against malware.

What is most valuable?

All the features are valuable. It helps us uncover bottlenecks in the network.

What needs improvement?

Splunk should be able to integrate with other product using the free version.

The product was difficult to back up the first time.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

The stability is fine.

We have two people maintaining it.

How are customer service and technical support?

Splunk needs local technical support.

Which solution did I use previously and why did I switch?

We did not use another solution previously.

How was the initial setup?

The deployment was great and took three to four days.

What's my experience with pricing, setup cost, and licensing?

The pricing and licensing of the product are quite high.

What other advice do I have?

Splunk is great product, especially for my organization.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
QA Lead at a financial services firm with 11-50 employees
Real User
It has helped with troubleshooting, making it easier
Pros and Cons
  • "It provides logs in one place, so they are easy to find. It collects the logs from multiple places, then you have just one place where you see the whole flow from the front-end to the back-end."
  • "The search could be improved. Now, it is a bit difficult to write search queries because they become quite long, then maintaining those long search queries is a quite challenging."

What is our primary use case?

We use it mostly for log monitoring, and also for trying to raise alarms.

How has it helped my organization?

It has helped with troubleshooting, making it easier. Now, we have one place where we can find logs and errors. There is no need to go to the actual server to search for the log file. 

What is most valuable?

It provides logs in one place, so they are easy to find. It collects the logs from multiple places, then you have just one place where you see the whole flow from the front-end to the back-end. This is the best thing.

What needs improvement?

The search could be improved. Now, it is a bit difficult to write search queries because they become quite long, then maintaining those long search queries is a quite challenging.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

I have not had any issues with it, and we have the whole banking infrastructure running on it.

What do I think about the scalability of the solution?

The scalability is okay as far as I have seen and used it. We have dozens of different environment environments using the same Splunk instruments, and it has been able to scale.

How is customer service and technical support?

I have not used technical support.

What other advice do I have?

Splunk's website is quite useful. You can find a lot of information on it. I would recommend to use it and try to figure out the product's features and what you can actually do with Splunk. You can do a lot of things with Splunk, but you need to know what to do first.

I have used both the AWS and on-premise versions, but in two different environment, so I am unable to compare the versions.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user870792 - PeerSpot reviewer
Senior Security Engineer
Vendor
Significantly helped with aggregation and correlation of critical logs
Pros and Cons
  • "Splunk has significantly helped with aggregation and correlation of critical logs. Not having to grep on each individual server has made everyone more efficient."
  • "DMC should be a little more intuitive with better dashboarding. Seeing the cause of data flow can be tough to track down."

What is our primary use case?

  • IT Ops
  • Security
  • Compliance

Many IT groups and non-IT groups use the product to gain insights into their environments.

How has it helped my organization?

Splunk has significantly helped with aggregation and correlation of critical logs. Not having to grep on each individual server has made everyone more efficient.

What is most valuable?

Search and Dashboarding: Allows us to quickly search for an error and plot the results on a chart.

What needs improvement?

DMC should be a little more intuitive with better dashboarding. Seeing the cause of data flow can be tough to track down. 

For how long have I used the solution?

Three to five years.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner with Splunk.
PeerSpot user
PeerSpot user
Systems/Applications Specialist with 201-500 employees
Vendor
It could be easier to set up but it has an innovative way of collecting and presenting data

What is most valuable?

Its performance, scalability and most importantly the innovative way of collecting and presenting data.

Fast search! Imagine a scenario with an application environment where a couple of modules are based at a different servers. There is a system issue and a check needs to be completed in a timely manner. Traditionally engineers would have to login to the servers, navigate to different folders and load the log files to check for errors. Splunk can give this at a glance for all of the systems at once! Furthermore a “trap” of known errors could be saved and a real time alert setup to send an email in a meaningful way with relevant details (e.g. priority, affected systems) and instructions what needs to be done next.

How has it helped my organization?

Helpful for systems support, monitoring of the operations and deliveries, analysing trends and performance. Great for making sense of the application log’s events for business needs - e.g. requests per day, completed tasks per user, exceptions, KPI etc.

What needs improvement?

It can be easier to setup and adding new sources which Splunk are improving with every new version.

For how long have I used the solution?

I have used it for two years.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

It's running great given the information it processes.

What do I think about the scalability of the solution?

Really scalable solution. Could be split into soft/hard forwarders if needed and even completed in an HA setup.

How are customer service and technical support?

Customer Service:

Splunk have dedicated staff trying to change the world for the better.

Technical Support:

Splunk have introduced their own certification path which guarantees that the technical support will have the needed expertise.

Which solution did I use previously and why did I switch?

I am familiar that there are other solutions out there but I haven't used them. Started with Splunk.

How was the initial setup?

The initial setup requires some good analysis - what would be collected, from where, how to group the incoming data in virtual folders and indexes so it make sense and ease/scope the search later on. Apart from that the initial application setup is straightforward.

What about the implementation team?

Implemented in house with the support of the vendor with high level of expertise.

What was our ROI?

I'm not sure about the money but in saved time and a new kind of visibility for the system/business process this product has been revolutionary in the working environment. The demand for deeper integration and more details hasn't stopped since the initial implementation and we have moved on from just technical and business reports, KPI reports from other systems and we keep building new alerts, dashboards and reports as per new requirements.

What's my experience with pricing, setup cost, and licensing?

Not sure about the cost but I have heard it can get pretty costly for an Enterprise grade scale as the environment I work in. For home it is free up to 500Mb a day. Day-to-day cost for the product itself is costing just system resources, however the development work that needs to be completed for new requests and keeping the old one up-to-date can raise the budget according to the expertise needed.

What other advice do I have?

Go for it and be brave. Experiment, add, remove, modify. Keep what is not working until it is working how you want and then delete the rest. Make a library of useful search queries and a diagram of systems and related files included in the indexes. Do not allow access for everyone to run DB queries as per the other forms of DB access. Install 3rd party modules and play with them. Collect system events for the OS and relate it to application performance. Trap the errors you have identified, create alerts and follow name convention for email subject (e.g. priority, type, system, description).

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
MS Alam - PeerSpot reviewer
MS AlamSystem Administrator at Abdullah Al-Othaim Markets
Real User

Splunk - SIEM

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Buyer's Guide
Download our free Splunk Enterprise Security Report and get advice and tips from experienced pros sharing their opinions.
Updated: December 2024
Buyer's Guide
Download our free Splunk Enterprise Security Report and get advice and tips from experienced pros sharing their opinions.