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reviewer971370 - PeerSpot reviewer
CEO at a tech services company with 11-50 employees
Real User
Leaderboard
Simple to install, with good monitoring, and correlation capabilities
Pros and Cons
  • "The scalability is good."
  • "In the next releases, I would like to see more pricing flexibility."

What is our primary use case?

We are resellers. We provide solutions to our clients.

Splunk is primarily used for developing CM solutions that are based on the Splunk platform for future security operation center development.

We are concentrating on assisting in the development of a security monitor as well as analysis.

If I am not mistaken, it's a standard CM system for identification, security verification, and event monitoring.

What needs improvement?

In my opinion, it is too expensive for our projects.

It is very competitive for small and medium businesses. Perhaps some should be set aside for developing markets. To begin with, similar to the current market, there may be some special conditions for large transactions.

In the next releases, I would like to see more pricing flexibility. It's a subscription-based service, and they don't sell professional licenses.

In some cases, particularly with large projects, we are not competitive in terms of pricing when compared to IBM QRadar and other solutions; even if we offer the maximum discount available, our prices remain uncompetitive.

For how long have I used the solution?

We have been selling Splunk for approximately five years.

What do I think about the scalability of the solution?

The scalability is good. It can be added on-demand in increments of one gigabyte or ten gigabytes. It's a per-gigabyte license, and you can add whatever you need at the time.

Our projects are sized per our current IT infrastructure.

Splunk is used by 10 of our customers.

Buyer's Guide
Splunk Enterprise Security
February 2025
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How are customer service and support?

Our team provides technical support.

I have not communicated with technical support.

Which solution did I use previously and why did I switch?

We no longer resell Checkmarks. 

We were unable to assist in establishing their business on-premises because It could have been too expensive for our clientele.

How was the initial setup?

Installing Splunk is not difficult, but it can be complicated in some cases.

The issue is the integration with the customer's system, as well as the configuration of the rules for correlation, log collecting, and analysis.

It has good documentation and guides, but the main works should be focused on customer needs and customer resources for monitoring.

It can take three months to complete the installation.

We have a team of three certified engineers who will deploy and maintain this solution.

What's my experience with pricing, setup cost, and licensing?

The licensing fees and pricing models could be reduced.

It's a yearly subscription.

They don't sell professionally because it's a subscription service. As a result, it is only a subscription service that is dependent on the customer's IT infrastructure.

What other advice do I have?

We do not sell Compliance Control Limited solutions because our focus is on auditing and independent security assessments. We put an end to our selling program with Checkmarks.

I would recommend this solution to others. Splunk is appropriate for small to medium-sized projects, and it should be calculated for large projects.

It's one of the best CM solutions on the market for monitoring, and correlation, as well as IT monitoring security.

I would rate Splunk an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
it_user138168 - PeerSpot reviewer
Senior Software Engineer at a retailer with 10,001+ employees
Real User
Support can retrieve salient logging data from massive distributed systems in seconds but deployment is not easy.

I've been using Splunk for over 3 years now. The most valuable feature for me is alerting. Using Splunk, production support teams can retrieve salient logging data from massive distributed systems in seconds.

I'd say that some the key/value pair parsing can be a little off and has room for improvement. The deployment is not easy and I've only encountered issues with stability and scalability when on under-provisioned equipment. The initial setup was complex - need to identify source types in advance, and a large deployment with multiple indexers can be tricky. We initially implemented in-house, and then through Splunk themselves to upgrade and improve.

Before implementing Splunk we used an in-house system, but Splunk offered far more to us. Also, their customer service is good and their technical supper is excellent. Our ROI was big!

I'd advise others who are looking into implementing Splunk to get a true Splunk expert - either spunk themselves or a vendor, to do the installation.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Splunk Enterprise Security
February 2025
Learn what your peers think about Splunk Enterprise Security. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
841,004 professionals have used our research since 2012.
Splunk BDM in UA at a manufacturing company with 51-200 employees
Real User
Optimizes network security, straightforward to deploy, and can handle a large volume of data
Pros and Cons
  • "The fact that Splunk is a platform and not just a SIEM solution is a key benefit."
  • "The support that is included with the standard licensing fee is very bad."

What is our primary use case?

We are a solution provider and Splunk is one of the products that we distribute.

The primary use case is for SIEM and we have approximately 35 customers.

What is most valuable?

The fact that Splunk is a platform and not just a SIEM solution is a key benefit.

Our customers like that they can use Splunk to optimize their security.

What needs improvement?

The Splunk licensing model should be more flexible.

The support that is included with the standard licensing fee is very bad.

For how long have I used the solution?

We have been working with Splunk since 2017.

What do I think about the stability of the solution?

Stability-wise, it's perfect. We haven't had any problem with Splunk. It's good software.

What do I think about the scalability of the solution?

One of the key benefits and differences with this software is that the customer can scale up as much as they need to. Our largest Splunk customer is using between three and four petabytes of data per day.

How are customer service and support?

If you don't pay extra for technical support then it is very bad. If you pay extra for it, then the technical support is normal.

Which solution did I use previously and why did I switch?

I am familiar with other products and Splunk can handle much more data than IBM QRadar or any other competing product.

Direct competitors are more flexible when it comes to licensing.

How was the initial setup?

We have not had any problems installing Splunk.

For a standard case, it takes between one and two weeks to install correctly and deploy. This is for situations where the client has less than 50 gigabytes of data per day.

Problems during the implementation are typically due to something on the customer's side. For example, if the client does not have somebody that is responsible for the deployment, helping to speed up the various procedures, then this is a key problem for us.

What about the implementation team?

It takes two people to deploy and maintain.

What's my experience with pricing, setup cost, and licensing?

Splunk is not a cheap solution and the license is billed annually. The licensing model should be improved and the price should be lower, in general.

You can purchase additional technical support, which is much better than the support that is included.

What other advice do I have?

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
reviewer1720563 - PeerSpot reviewer
Technical manager at a tech services company with 11-50 employees
Real User
Stable and easy to use
Pros and Cons
  • "The most valuable features are how stable and easy to use Splunk is."
  • "This solution could be improved by better pricing in general and by easier installation."

What is our primary use case?

My primary use case is for log management. It's mostly deployed on-premises, but it can be cloud-based as well. 

What is most valuable?

The most valuable features are how stable and easy to use Splunk is. 

What needs improvement?

This solution could be improved by better pricing in general and by easier installation. 

For how long have I used the solution?

I have been a partner of Splunk for three years. 

What do I think about the stability of the solution?

This solution is stable. 

How are customer service and support?

Technical support is customer-friendly. 

How was the initial setup?

The initial installation is not straightforward. It needs two or three days, depending on the size of the company. But it can be done with one senior engineer. 

What about the implementation team?

I implemented through an in-house team. 

What's my experience with pricing, setup cost, and licensing?

Splunk has a subscription and a perpetual license. 

This product could use better pricing. 

What other advice do I have?

I would rate Splunk a nine out of ten. I recommend this product to others who are considering implementing it. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1605462 - PeerSpot reviewer
Product Manager, FX Solutions at a tech services company with 10,001+ employees
MSP
Easy to use, informative documentation for data retrieval, and easy to install
Pros and Cons
  • "The most valuable features of the solution are it is straightforward to use and the documentation is good for finding out how to get the data you are looking for."
  • "The solution could improve by making it more business analysis oriented. The way it is now is designed more for developers."

What is our primary use case?

I use this solution for data visualization.

What is most valuable?

The most valuable features of the solution are it is straightforward to use and the documentation is good for finding out how to get the data you are looking for.

What needs improvement?

The solution could improve by making it more business analysis oriented. The way it is now is designed more for developers.

For how long have I used the solution?

I have been using Splunk for two weeks.

What do I think about the stability of the solution?

The solution is stable, I have not experienced any bugs or glitches.

What do I think about the scalability of the solution?

The solution is scalable and it is a requirement of my company to have scalable solutions.

Which solution did I use previously and why did I switch?

I have used previously Qlik Sense and Kibana.

How was the initial setup?

I did the training with Slunk and once I had the training the installation was easy.

Which other solutions did I evaluate?

I have evaluated Tableau.

What other advice do I have?

My advice to others is not to be intimidated by the solution and to give it a try. It will become easier over time.

I rate Splunk an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Information Security Analyst at a tech services company with 1,001-5,000 employees
Consultant
Good integration, easy UI, and very stable and scalable
Pros and Cons
  • "Its integration is most valuable. Its UI is also pretty much easy."
  • "Its setup is a little bit complex for a distributed environment. Their support can also be better. If we miss the response for more than a week, they usually close the case. Sometimes, it can take us more than a week to reply."

What is most valuable?

Its integration is most valuable. Its UI is also pretty much easy.

What needs improvement?

Its setup is a little bit complex for a distributed environment. 

Their support can also be better. If we raise a case with Splunk support and by any chance we missed to respond for more than a week, they usually close the case. Sometimes, it can take us more than a week to reply. In that case What they can do is they can send a followup mail before closing.

For how long have I used the solution?

I have been using this solution for a year now.

What do I think about the stability of the solution?

It is very stable haven't encounter any glitches or bugs till now.

What do I think about the scalability of the solution?

It is very much scalable. I am acting as an admin, and we have more than a hundred users of this solution in our company. We use it on a regular basis. We currently don't have any plan to increase its usage.

How are customer service and technical support?

I would rate them an eight out of ten. Their response speed is okay, but if, by any chance, we miss the response for more than a week, they usually close the case. Sometimes, it can take us more than a week to reply.

Which solution did I use previously and why did I switch?

This is the only solution that we have been using.

How was the initial setup?

Its setup is pretty much easy for standalone, but for a distributed environment, it is a little bit complex.

What other advice do I have?

I would recommend this solution to others, but it should meet their needs and architecture.

I would rate Splunk a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user594183 - PeerSpot reviewer
Security Engineer at a retailer with 10,001+ employees
Real User
They provide predefined user cases. Scalability is always a question for this product.

What is most valuable?

They provide excellent predefined user cases.

How has it helped my organization?

This helps us in the footprinting of all the incidents.

What needs improvement?

When we deep dive into the events for the triggers, we have very little information in some instances.

For how long have I used the solution?

I have used Splunk for two years.

What do I think about the stability of the solution?

We raised support cases.

What do I think about the scalability of the solution?

Scalability is always a question for this product.

How are customer service and technical support?

Response from technical support can be improved. There was always a delay and we had to chase them.

Which solution did I use previously and why did I switch?

We didn’t have a previous solution.

How was the initial setup?

I was not present during the initial setup.

What's my experience with pricing, setup cost, and licensing?

Pricing and licensing are always high compared to other products in the market. Storage is very expensive as well.

What other advice do I have?

It is a good product, but expensive.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
MS Alam - PeerSpot reviewer
MS AlamSystem Administrator at Abdullah Al-Othaim Markets
Real User

Splunk license and storage pricing is high. please make it cheap then most off company can use this product.

reviewer1591122 - PeerSpot reviewer
Technical Architect, Cloud Operations at a computer software company with 5,001-10,000 employees
Real User
Stable, good integrations, and works well
Pros and Cons
  • "It has quite extensive support in terms of integration. If you want to do anything, there are tools for that."
  • "Its reporting can be improved. That's the only complaint I have heard. I don't need the reporting part, but I know that other people in the organization need it."

What is most valuable?

I am just a user, and from a user's perspective, it does the job.

It has quite extensive support in terms of integration. If you want to do anything, there are tools for that.

What needs improvement?

Its reporting can be improved. That's the only complaint I have heard. I don't need the reporting part, but I know that other people in the organization need it.

In terms of new features, I got everything that I needed from the tool. If they want to expand the capabilities to different things, they can cover topics besides log aggregation, etc.

For how long have I used the solution?

I have been using this solution for two years. I am not using it on a daily basis.

What do I think about the stability of the solution?

It is stable. We don't seem to have any problems related to bugs. We are very happy with it.

What about the implementation team?

We have our own internal team for its maintenance.

What other advice do I have?

I would recommend this solution. If you are a technical person, it does what you need. If you are not a technical person and you require graphs, that's a different story.

I would rate Splunk a ten out of ten because I have no problems with it.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Splunk Enterprise Security Report and get advice and tips from experienced pros sharing their opinions.
Updated: February 2025
Buyer's Guide
Download our free Splunk Enterprise Security Report and get advice and tips from experienced pros sharing their opinions.