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PeerSpot user
Technical Lead at Wipro Technologies
Real User
Capability to expand functionality through custom code for data inputs, commands, visualization, alerts, and machine learning
Pros and Cons
  • "We can ingest and correlate data from virtually any type of system."
  • "Capability to expand the functionality through custom code for data inputs, commands, visualization, alerts, and machine learning."
  • "Missing capability for audio/video and image processing."
  • "While scheduled reports can be embedded, Splunk dashboard can not be embedded directly without enabling cross origin."

What is our primary use case?

We use Splunk for infrastructure monitoring, application monitoring and in the security space for our organization as well as for our customers.

How has it helped my organization?

Since Splunk is a platform for data, we can ingest and correlate data from virtually any type of system.

It has a fast turnaround time for setting up monitoring/alerting and forecasting of trends as per our customers' requirements.

What is most valuable?

The following are top three features that I find quite valuable:

  1. Capability to expand the functionality through custom code for data inputs, commands, visualization, alerts, and machine learning.
  2. Quick turnaround time for setting up monitoring and alerting with built-in capabilities, plenty of enterprise grade apps available on Splunkbase, and custom coding based on Splunk development skill level.
  3. Free Splunk license for PoCs on personal machines and the ability to scale the PoC to an enterprise level app.

What needs improvement?

  • Scheduled PDF generation does not work well for all visualizations, and it does not work for custom visualizations.
  • While scheduled reports can be embedded, Splunk dashboard can not be embedded directly without enabling cross origin.
  • Missing capability for audio/video and image processing.
Buyer's Guide
Splunk Enterprise Security
August 2024
Learn what your peers think about Splunk Enterprise Security. Get advice and tips from experienced pros sharing their opinions. Updated: August 2024.
801,394 professionals have used our research since 2012.

For how long have I used the solution?

More than five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user717477 - PeerSpot reviewer
Account Manager at a tech services company with 10,001+ employees
Real User
Proactively monitor threats and reduces threat footprint, though professional support is too expensive
Pros and Cons
  • "Deployment server for deploying changes in one go."
  • "Professional support is great, but too expensive."

How has it helped my organization?

It was used for security event management on landscape hosted over AWS.

It helped the organisation to proactively monitor threats and reduce its threat footprint.

What is most valuable?

Deployment server for deploying changes in one go.

What do I think about the stability of the solution?

It is quite stable.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Professional support is great, but too expensive. Otherwise content published over website is good.

Which solution did I use previously and why did I switch?

Not applicable.

What's my experience with pricing, setup cost, and licensing?

Do proper estimation on log ingestion per day as that will impact pricing and licensing.

Which other solutions did I evaluate?

It was the customer's choice.

What other advice do I have?

It provides a great range of plugins and one can really take great advantage of utilising inbuilt dashboards to derive the desired monitoring.

Our company consults for different customers and are in a good position to recommend the best solution to our clients.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Splunk Enterprise Security
August 2024
Learn what your peers think about Splunk Enterprise Security. Get advice and tips from experienced pros sharing their opinions. Updated: August 2024.
801,394 professionals have used our research since 2012.
Presales IT at a tech services company with 201-500 employees
MSP
Good product that satisfies our customers
Pros and Cons
  • "The product is good, it satisfies our customers."
  • "The prices are complicated as we operate in a small third-world country."

What is our primary use case?

Our company is an IT service provider. We are resellers of Splunk. One of our clients that we monitor is a laboratory that uses this solution.

Splunk is a change management solution. We use the solution as a log collector, and to analyze and provide alerts from the IT instructor.

What is most valuable?

The product is good, it satisfies our customers.

What needs improvement?

The price of Splunk is too high for our market.

For how long have I used the solution?

Our company has been a reseller of Splunk for less than six months.

What do I think about the stability of the solution?

Splunk is stable.

What do I think about the scalability of the solution?

This is a scalable solution.

How are customer service and support?

We have had no concerns with customer service.

How was the initial setup?

The initial setup of Splunk is somewhat difficult because it was our first time implementing the solution. It was a similar situation to implementing other CM tools like FortiSIEM.

What about the implementation team?

Splunk required two engineers to implement, and we will add another one to maintain the solution.

What's my experience with pricing, setup cost, and licensing?

The prices are complicated as we operate in a small third-world country.

Which other solutions did I evaluate?

We give support for VMware and other technologies. We purchased Splunk because our customers were asking for our services to take control of the implementation from another company.

What other advice do I have?

If you are considering Splunk and you like what you are seeing; my advice would be to go for it.

I would rate Splunk an 8 out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Product Manager, CyberSecurity at a tech services company with 201-500 employees
Reseller
Has good security features but needs a better pricing model
Pros and Cons
  • "The initial setup isn't overly complex."
  • "Splunk can be an expensive solution. Technical support could be improved as well."

What is most valuable?

Because I'm security focused, I prefer the security features such as Splunk Phantom and Splunk Enterprise Security.

What needs improvement?

We need to get a Splunk Cloud instance inside South Africa's borders. At this stage, we are pushing Splunk Cloud, but it is not yet within South Africa's borders. So we've got data sovereignty issues, especially with government organizations.

Technical support could be improved as well.

Splunk can be an expensive solution. I think that they need to change their pricing model. At present, it is based on the number of gigabytes that you ingest into the Splunk system. Their competitors are now starting with a pricing model where you pay per device talking back. If Splunk could have a similar alternative, it would then allow people to choose the data model they want such as set data or a set number of devices.

For how long have I used the solution?

I have been using Splunk for three years.

How are customer service and technical support?

The technical support here in South Africa hasn't been great, but I understand why as we make up less than 3% of Splunk's total revenue in the world.

How was the initial setup?

The initial setup isn't overly complex, but it's not easy either.

What's my experience with pricing, setup cost, and licensing?

The pricing model is based on the number of gigabytes that you ingest into the Splunk system. So it can be an expensive solution.

What other advice do I have?

Plan your requirements properly from the beginning so that you can get the most value in a shorter space of time.

On a scale from one to ten, I would rate Splunk at six.

Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
PeerSpot user
Técnico Judiciário at a government with 1,001-5,000 employees
Real User
Has the ability to log more logs than similar solutions and is more efficient than its competitors
Pros and Cons
  • "It can log more logs than other solutions. It's a good way to troubleshoot problems."
  • "Cybersecurity and infrastructure monitoring have room for improvement."

What is our primary use case?

We use it to do SIEM. 

How has it helped my organization?

It can log more logs than other solutions. It's a good way to troubleshoot problems.

What is most valuable?

Splunk is a good solution to collect more events than other solutions. It's a good solution, for me, for this reason.

What needs improvement?

Cybersecurity and infrastructure monitoring have room for improvement. 

For how long have I used the solution?

Less than one year.

How was the initial setup?

On a scale from one to ten I would rate the initial setup a seven for its complexity. 

Which other solutions did I evaluate?

We also looked at AlienVault.

What other advice do I have?

I would rate it an eight out of ten. 

Splunk is more efficient than other solutions but it's also more expensive. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Principal Consultant at a computer software company with 51-200 employees
User
Positive features include replication capabilities, software development kits, and its architecture
Pros and Cons
  • "Positive features include replication capabilities, software development kits, and the architecture."
  • "The solution could use a different licensing model."
  • "An improved user interface along with multi-tenancy support would be beneficial."

What is our primary use case?

  • Cybersecurity defense
  • Web app monitoring
  • VMware monitoring

How has it helped my organization?

  • Troubleshooting
  • Cyber defense

What is most valuable?

  • Drill down
  • Apps
  • REST API
  • Software development kits
  • Architecture
  • Replication capabilities

What needs improvement?

  • Multi-tenancy support
  • Improved user interface
  • Non-proprietary search language
  • Different licensing model

For how long have I used the solution?

One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user126639 - PeerSpot reviewer
Sr. Security Engineer at a university with 1,001-5,000 employees
Vendor
In additon to search and analytic capabilities, Splunk has under-the-cover capabilities for timestamp data.

Splunk is a pretty powerful piece of software. There is the obvious search and analytic capabilities it has but there is some robustness under the covers as well. One of those under-the-cover capabilities is detecting and understanding timestamp data. Its the sort of thing that as users of the software we simply accept and generally speaking don't spend a whole lot of time thinking about. 

From an admin perspective as you start to put some effort into understanding your deployment and making sure things are working correctly one of the items to look at is the DateParserVerbose logs. Why you ask? I've recently had to deal with some timstamp issues. These internal logs generally document problems related to timestamp extraction and can tell you if, for example, there are logs being dropped for a variety of timestamp related reasons. 

Dropped events are certainly worthy of some of your time! What about logs that aren't being dropped but for one reason or another Splunk is assigning a timestamp that isn't correct? 

Continue reading this post on my blog here.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Enterprise Client Executive at a tech services company with 11-50 employees
Reseller
Good user community, good support, and very powerful
Pros and Cons
  • "The Splunk user community and forum are most valuable."
  • "Its interface could be improved."

What is our primary use case?

We use it for security operations and management.

What is most valuable?

The Splunk user community and forum are most valuable.

What needs improvement?

Its interface could be improved. 

For how long have I used the solution?

We have been a reseller for three years.

What do I think about the stability of the solution?

It is stable. It is very powerful.

How are customer service and support?

Their support is good.

How was the initial setup?

Its initial setup is complex. You're going to need deployment services from somebody who is an expert in the product. You would need at least two users. 

What other advice do I have?

It is hard to integrate because it can do so many things. A lot of people think it is a set-it-and-forget-it solution, but it is a full-time job for somebody. I would advise others to plan and prepare for ongoing management. It requires a dedicated person for management. 

Compared to other SIEMs, it is a 10 out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Buyer's Guide
Download our free Splunk Enterprise Security Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2024
Buyer's Guide
Download our free Splunk Enterprise Security Report and get advice and tips from experienced pros sharing their opinions.