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Presales IT at a tech services company with 201-500 employees
MSP
Good product that satisfies our customers
Pros and Cons
  • "The product is good, it satisfies our customers."
  • "The prices are complicated as we operate in a small third-world country."

What is our primary use case?

Our company is an IT service provider. We are resellers of Splunk. One of our clients that we monitor is a laboratory that uses this solution.

Splunk is a change management solution. We use the solution as a log collector, and to analyze and provide alerts from the IT instructor.

What is most valuable?

The product is good, it satisfies our customers.

What needs improvement?

The price of Splunk is too high for our market.

For how long have I used the solution?

Our company has been a reseller of Splunk for less than six months.

Buyer's Guide
Splunk Enterprise Security
August 2025
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What do I think about the stability of the solution?

Splunk is stable.

What do I think about the scalability of the solution?

This is a scalable solution.

How are customer service and support?

We have had no concerns with customer service.

How was the initial setup?

The initial setup of Splunk is somewhat difficult because it was our first time implementing the solution. It was a similar situation to implementing other CM tools like FortiSIEM.

What about the implementation team?

Splunk required two engineers to implement, and we will add another one to maintain the solution.

What's my experience with pricing, setup cost, and licensing?

The prices are complicated as we operate in a small third-world country.

Which other solutions did I evaluate?

We give support for VMware and other technologies. We purchased Splunk because our customers were asking for our services to take control of the implementation from another company.

What other advice do I have?

If you are considering Splunk and you like what you are seeing; my advice would be to go for it.

I would rate Splunk an 8 out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1720563 - PeerSpot reviewer
Technical manager at a tech services company with 11-50 employees
Real User
Stable and easy to use
Pros and Cons
  • "The most valuable features are how stable and easy to use Splunk is."
  • "This solution could be improved by better pricing in general and by easier installation."

What is our primary use case?

My primary use case is for log management. It's mostly deployed on-premises, but it can be cloud-based as well. 

What is most valuable?

The most valuable features are how stable and easy to use Splunk is. 

What needs improvement?

This solution could be improved by better pricing in general and by easier installation. 

For how long have I used the solution?

I have been a partner of Splunk for three years. 

What do I think about the stability of the solution?

This solution is stable. 

How are customer service and support?

Technical support is customer-friendly. 

How was the initial setup?

The initial installation is not straightforward. It needs two or three days, depending on the size of the company. But it can be done with one senior engineer. 

What about the implementation team?

I implemented through an in-house team. 

What's my experience with pricing, setup cost, and licensing?

Splunk has a subscription and a perpetual license. 

This product could use better pricing. 

What other advice do I have?

I would rate Splunk a nine out of ten. I recommend this product to others who are considering implementing it. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Splunk Enterprise Security
August 2025
Learn what your peers think about Splunk Enterprise Security. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
867,676 professionals have used our research since 2012.
reviewer971370 - PeerSpot reviewer
CEO at a tech services company with 11-50 employees
Real User
Leaderboard
Simple to install, with good monitoring, and correlation capabilities
Pros and Cons
  • "The scalability is good."
  • "In the next releases, I would like to see more pricing flexibility."

What is our primary use case?

We are resellers. We provide solutions to our clients.

Splunk is primarily used for developing CM solutions that are based on the Splunk platform for future security operation center development.

We are concentrating on assisting in the development of a security monitor as well as analysis.

If I am not mistaken, it's a standard CM system for identification, security verification, and event monitoring.

What needs improvement?

In my opinion, it is too expensive for our projects.

It is very competitive for small and medium businesses. Perhaps some should be set aside for developing markets. To begin with, similar to the current market, there may be some special conditions for large transactions.

In the next releases, I would like to see more pricing flexibility. It's a subscription-based service, and they don't sell professional licenses.

In some cases, particularly with large projects, we are not competitive in terms of pricing when compared to IBM QRadar and other solutions; even if we offer the maximum discount available, our prices remain uncompetitive.

For how long have I used the solution?

We have been selling Splunk for approximately five years.

What do I think about the scalability of the solution?

The scalability is good. It can be added on-demand in increments of one gigabyte or ten gigabytes. It's a per-gigabyte license, and you can add whatever you need at the time.

Our projects are sized per our current IT infrastructure.

Splunk is used by 10 of our customers.

How are customer service and support?

Our team provides technical support.

I have not communicated with technical support.

Which solution did I use previously and why did I switch?

We no longer resell Checkmarks. 

We were unable to assist in establishing their business on-premises because It could have been too expensive for our clientele.

How was the initial setup?

Installing Splunk is not difficult, but it can be complicated in some cases.

The issue is the integration with the customer's system, as well as the configuration of the rules for correlation, log collecting, and analysis.

It has good documentation and guides, but the main works should be focused on customer needs and customer resources for monitoring.

It can take three months to complete the installation.

We have a team of three certified engineers who will deploy and maintain this solution.

What's my experience with pricing, setup cost, and licensing?

The licensing fees and pricing models could be reduced.

It's a yearly subscription.

They don't sell professionally because it's a subscription service. As a result, it is only a subscription service that is dependent on the customer's IT infrastructure.

What other advice do I have?

We do not sell Compliance Control Limited solutions because our focus is on auditing and independent security assessments. We put an end to our selling program with Checkmarks.

I would recommend this solution to others. Splunk is appropriate for small to medium-sized projects, and it should be calculated for large projects.

It's one of the best CM solutions on the market for monitoring, and correlation, as well as IT monitoring security.

I would rate Splunk an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
reviewer1689987 - PeerSpot reviewer
Network Operations Center Engineer at a tech company with 51-200 employees
Real User
A stable and scalable solution which is easy to install and use and has good tech support
Pros and Cons
  • "I am satisfied with the support."
  • "The price of the solution could be cheaper."

What is our primary use case?

We use the solution for monitoring systems. We also use it with servers and CG routers from the data center, as well as for collecting the ADL from all networks which are located in our regions of the country.

What is most valuable?

I like that the solution is easy to use and stable. 

What needs improvement?

The price of the solution could be cheaper. 

For how long have I used the solution?

I am currently working with Splunk and have a year's experience doing so. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and support?

Support is at a level one department and I am responsible for managing both IT support and node engineers. 

I am satisfied with the support. 

How was the initial setup?

The solution is easy to install. 

It took half a day. 

What about the implementation team?

We were able to handle the installation on our own. 

There are 40 people responsible for the deployment and maintenance of the solution, four of whom are engineers. There is a computer DE who is responsible for the engineering and a candidate for graduation in 2022.

What's my experience with pricing, setup cost, and licensing?

The solution could be more cost-effective, as we charge our customers the cheapest price. 

The subscription is monthly. 

What other advice do I have?

The solution is cloud-based. 

There are more than a thousand users making use of the solution in our organization, who are connected with us in over 530 different areas. 

I recommend the solution and plan to continue using it. 

I rate Splunk as a seven out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer684213 - PeerSpot reviewer
Telecom Tech at a university with 501-1,000 employees
Real User
Easy to configure with user-friendly alerts and good search functionality
Pros and Cons
  • "We can easily configure things as required in relation to our use cases."
  • "From the commercial point of view, they have to bring down their costs."

What is most valuable?

We enjoy the whole solution. It is meeting our requirements, especially the SIM solution. 

The alerts are very user-friendly.

We can easily configure things as required in relation to our use cases.

The search functionality is good. It works like Google. 

Onboarding is quite easy.

The scalability is good.

Product-wise, the performance is good. 

What needs improvement?

From the commercial point of view, they have to bring down their costs. It's a bit pricey right now. The license is quite expensive. 

Much like the SOAR platform, which has security, orchestration, and automation response, all of that should be part of the SIM solution itself. Currently, it is actually separated.  We understand that we have to integrate a SIM with a SOAR platform, however, if they could combine these two products together, that would be ideal. It would make things easy to implement and make more automation possible to avoid false-positive alerts.

For how long have I used the solution?

We've been using the solution for the last four years. It's been a while. 

What do I think about the stability of the solution?

The performance is good. It's stable. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

The scalability of the solution is very good. If a company needs to expand, it can do so. It's easy.

What's my experience with pricing, setup cost, and licensing?

The solution can be expensive. It's not cheap.

What other advice do I have?

We are customers and end-users. 

I'd rate the solution at a nine out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Managing Director at Hayyan Horizons
Real User
Low-maintenance and stable with very useful dashboards
Pros and Cons
  • "The log aggregation is great."
  • "Technical support needs to be more responsive."

What is our primary use case?

We primarily use the solution for security and operations monitoring.

How has it helped my organization?

Gives full visibility on operational and security posture in our organization. Integrations is straightforward and effective.

What is most valuable?

The log aggregation is great.

The solution offers good data analytics.

The dashboards are very helpful.

The initial setup is simple and straightforward. 

The solution is low-maintenance.

It's a stable product.

We have found that the solution scales well. 

What needs improvement?

The TERM licensing model is still not very useful. It's not helping us. They used to have a perpetual licensing model. Now Splunk is offering annual term/subscription only. That's costly and it's more expensive and it's putting some burden on us.

Technical support needs to be more responsive. 

We would like to see more AI. Through AI, artificial intelligence, not machine learning only. We want to see more AI-enabled kinds of functionalities just to reduce dependencies on manual interventions. We do that, however, automation and artificial intelligence-based kind of automation we would really like to see.

For how long have I used the solution?

I've been using the solution for six years. I've used it for a while at this point. 

What do I think about the stability of the solution?

It's not high maintenance. There are software or upgrade releases every now and then, however, in general, the product is very stable. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

We have 17 people that are using the solution currently. 

It's very easy to scale the product if you need to.

How are customer service and technical support?

We use technical support every now and then. The response times are not very good. This is the thing that I would need to see improvement on and probably in that area only. They are that good when they started handling cases, however, they take too much time to respond to customer requests.

Which solution did I use previously and why did I switch?

We did not use anything else on the production scale. Our first experience was with Splunk.

How was the initial setup?

The solution is straightforward and simple to set up. It's not complex at all.

What about the implementation team?

We handled the process internally. We did not need the assistance of any integrators or consultants. 

What's my experience with pricing, setup cost, and licensing?

Filter the noise out.

Which other solutions did I evaluate?

Yes all the other competitors, Splunk by far is the best.

What other advice do I have?

We're a partner and a customer. 

I'm using the latest version of the solution. 

I would highly recommend the solution. It's the best product out there. It's definitely easy to set up. The use cases are multiple. It's not restrictive in terms of the efficiency of the platform. Just make sure that you have enough resources or good counsel from people who can help with the use cases. If you do the sky would be the limit. It is a good solution.

I'd rate the solution at a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1643871 - PeerSpot reviewer
President at a non-profit with self employed
Reseller
Expensive, but easy data gathering and reliable
Pros and Cons
  • "The solution allows easy gathering and ingestion of the data."
  • "The solution could improve by increasing the performance. We have run into problems when large amounts of data are processed."

What is our primary use case?

We use Splunk for analyzing data.

What is most valuable?

The solution allows easy gathering and ingestion of the data.

What needs improvement?

The solution could improve by increasing the performance. We have run into problems when large amounts of data are processed.

For how long have I used the solution?

I have been using Splunk within the past 12 months.

What do I think about the stability of the solution?

The solution has been stable.

What do I think about the scalability of the solution?

Our customers are mostly enterprise-sized companies using this solution. 

How are customer service and technical support?

Splunk has many partners that provide customer support that can be used.

How was the initial setup?

The initial setup is not easy. Customers have to learn the Splunk language and it is hard to operate it by themselves. They will need Splunk engineers to assist in their projects.

What about the implementation team?

You will need a Splunk implementation specialist for the deployment.

What's my experience with pricing, setup cost, and licensing?

My customers have found the price of the solution to be high.

What other advice do I have?

I rate Splunk a five out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1630161 - PeerSpot reviewer
Founder at a marketing services firm with 11-50 employees
Real User
Easy to deploy and relatively simple learning curve; could be more user friendly
Pros and Cons
  • "Easy to deploy and simple to use."
  • "Could be more user friendly."

What is our primary use case?

We're using the solution to try to build a virtual network and put Splunk inside it and do some kind of transcentralization with a log server. Our aim is to track connections, network traffic and some personal databases. I'm the founder of the company and we are customers of Splunk.

What is most valuable?

Splunk can quickly be deployed and it's not difficult to learn the solution. 

What needs improvement?

The solution could be more user friendly and it's difficult to know at this stage whether our requirements will be met by the solution. 

For how long have I used the solution?

I've been using this solution for a couple of months. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

Scalability is good with Splunk. 

How was the initial setup?

The initial setup doesn't take much time especially if there's good bandwidth. In a small company deployment might take a month or two. If you have 100 devices then a technical team of three should be sufficient. They would need to be able to deal with log analysis, forensics and have general knowledge about admin systems. In time, we would expect to have thousands of users. 

What's my experience with pricing, setup cost, and licensing?

I think Splunk is expensive compared to other tools at the purchase stage. It's possible that if we can keep control of the costs involved down the track, it won't be so bad.

Which other solutions did I evaluate?

We studied four or five tools including Logrhythm and Exabeam. We went with Splunk for now and will see how that goes.

What other advice do I have?

I think this is a good solution and rate it a seven out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Splunk Enterprise Security Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2025
Buyer's Guide
Download our free Splunk Enterprise Security Report and get advice and tips from experienced pros sharing their opinions.