SymphonyAI IT Service Management pros and cons

3.9 out of 5

5 reviews
100% willing to recommend

2,130 followers

Pros & Cons summary

SymphonyAI IT Service Management is identified with limitations in integration, software inventory, project management, operational management, and customization flexibility. Conversely, SummitAI IT Management Suite is praised for comprehensive ITSM capabilities and a user-friendly ticketing tool with quick performance. Its chat box feature boosts service efficiency, providing intelligent, fast responses. It also excels in tracking SLAs via detailed reports, catering effectively to remote work needs. Remote access and efficiency are prioritized in tech buyers' considerations.

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Prominent pros & cons

PROS

Remote access is the most valuable feature, enabling work from home capabilities.

SummitAI IT Management Suite's chat box feature has improved user response and resolution speed.

SummitAI IT Management Suite offers excellent features for ITSM.

The system is easy to access and fast.

Effective SLA tracking for partners is facilitated by robust reporting tools.

CONS

They would like SymphonyAI IT Service Management to add software inventory in the next release.

SymphonyAI IT Management Suite's project management and operational management features could be improved.

There could be more flexibility in terms of customization.

Integration was a major limitation with SummitAI.

SymphonyAI IT Service Management Pros review quotes

Abhilash Sherkane

Practitioner - Service Management at Peristent Systems

Jul 26, 2023

The product has the best features for ITSM.

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Abhishek Bhosle

IT Specialist at Tata AIA

Jan 11, 2024

It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners.

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Shibu Babuchandran

Regional Manager/ Service Delivery Manager at a tech services company with 201-500 employees

Jul 31, 2022

SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster.

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Buyer's Guide

IT Service Management (ITSM)

October 2024