I am using Trend Micro Apex One for computer protection.
Senior Executive at a leisure / travel company with 201-500 employees
Heavy on system resources, lengthy scanning, but operates seamlessly
Pros and Cons
- "Trend Micro Apex One is a seamless solution compared to others."
- "The scans in Trend Micro Apex One take a very long time and it takes up my system resources. I do not receive alerts. These areas could improve."
What is our primary use case?
What is most valuable?
Trend Micro Apex One is a seamless solution compared to others.
What needs improvement?
The scans in Trend Micro Apex One take a very long time and it takes up my system resources. I do not receive alerts. These areas could improve.
For how long have I used the solution?
I have been using Trend Micro Apex One for approximately five years.
Buyer's Guide
Trend Vision One Endpoint Security
February 2025

Learn what your peers think about Trend Vision One Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
839,422 professionals have used our research since 2012.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
I can not scale the solution from a user level.
We have approximately 300 end users that are using the solution in my organization.
What about the implementation team?
We have approximately three people for the support of the solution.
What's my experience with pricing, setup cost, and licensing?
There is a license for this solution and it can be paid for monthly or annually.
What other advice do I have?
I rate Trend Micro Apex One a four out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Technical Security Consultant at a computer software company with 501-1,000 employees
User-friendly, easy to implement, with excellent support and good performance
Pros and Cons
- "When comparing to other products the console is much more user-friendly, and it's easy to implement."
- "We have received many complaints about how slow the system is on the first day of implementation."
What is our primary use case?
We are system integrators and we work with many different products.
We have four to five customers that we have implemented Apex One for and everyone is quite satisfied.
Our customers are using this solution for endpoint protection.
What is most valuable?
Trend Micro is very good.
The performance is good and the control is user-friendly.
When comparing to other products, the console is much more user-friendly, and it's easy to implement.
What needs improvement?
We have received many complaints about how slow the system is on the first day of implementation.
When implementing and you don't have a third-party tool, it can be difficult. Most people are working from home and using their own network to connect to the local office, so implementing these authorities can be challenging.
For how long have I used the solution?
I have been using Trend Micro Apex One for more than two years.
What do I think about the stability of the solution?
There are no issues with stability.
What do I think about the scalability of the solution?
It's a scalable solution.
Our customers are large companies with more than 5,000 users.
How are customer service and technical support?
Customer support is excellent. They respond very quickly.
Which solution did I use previously and why did I switch?
We have faced some issues with McAfee.
The features in Sophos are very good and the detection capability is excellent.
How was the initial setup?
It's very easy to implement.
Depending on the customer's environment and the features they are using, it can take two to three people to maintain and manage.
If they are using the device's central application to control everything at once for more than 2,000 users then a single person can't handle all of the modules. This would then require more people for maintenance.
What's my experience with pricing, setup cost, and licensing?
The price is very good compared to other products.
What other advice do I have?
I would definitely recommend Trend Micro, especially if they have a low budget.
If they have a larger budget then I could suggest Sophos, which is also a very good product.
It is all dependant on the customer's budget.
I would rate this solution an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Buyer's Guide
Trend Vision One Endpoint Security
February 2025

Learn what your peers think about Trend Vision One Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
839,422 professionals have used our research since 2012.
Network Administrator at a computer software company with 11-50 employees
Scalable and stable, but they need to include the IBS feature
Pros and Cons
- "It's a stable solution, to date we have not had any issues."
- "The most valuable feature is that it's normal, and not for a specific server."
- "In the next release, I would like to see IBS included in OfficeScan."
- "In the next release, I would like to see IBS included in OfficeScan."
What is most valuable?
The most valuable feature is that it's normal, and not for a specific server.
What needs improvement?
Trend Micro is a basic solution, but the problem is that it is more exclusive.
There are two products, one is for the endpoint for the client, and the other is for the sever, but the server is even more exclusive.
There are some features that are not available in OfficeScan. For example, IBS.
In the next release, I would like to see IBS included in OfficeScan.
For how long have I used the solution?
I have been working with OfficeScan for more than two years.
We are using version 11.
What do I think about the stability of the solution?
It's a stable solution and to date, we have not had any issues.
What do I think about the scalability of the solution?
OfficeScan is scalable, we have not experienced any issues.
Which solution did I use previously and why did I switch?
Previously, I was working with Trend Micro, but recently we have signed with SentinelOne.
What about the implementation team?
We contact our local partner, who is responsible for the setup and deployment.
What other advice do I have?
I would rate OfficeScan a five out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Assistant Manager at Virus Rescuers
A solution with a good selection of features, but product performance needs improvement
Pros and Cons
- "The product offers almost all of the features the client expects from such a solution."
- "Product performance needs improvement. Customers face the same performance issues on the endpoint of the product. We need improvement on that side."
What is most valuable?
The product offers almost all of the features the client expects from such a solution. What they have in the product should work fine without it affecting the system performance.
What needs improvement?
Product performance needs improvement. Customers face the same performance issues on the endpoint of the product. We need improvement on that side.
Trend Micro needs to include the OfficeScan application control and protection all in one agent. That application control is not properly working, it is affecting the system performance. When we enable that particular functionality, it doesn't load on the machine. We need improvement on that side of it.
For how long have I used the solution?
I've been working with the solution for four years.
How are customer service and technical support?
I haven't received any feedback in regards to technical support.
Which solution did I use previously and why did I switch?
I have previously worked with Symantec. Since we are a reseller we work with all three of these products.
What's my experience with pricing, setup cost, and licensing?
Licensing costs happen on a yearly basis. The costing is average. They're not the most expensive solution, but they aren't cheap either. There aren't any other costs beyond the yearly licensing fee.
What other advice do I have?
We are a reseller so we recommend the product to our clients.
We work with the public cloud deployment model with Trend Micro as the provider of the cloud.
I would rate the solution 7.5 out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
VP - Engineering and Customer Solutions at a comms service provider with 51-200 employees
The web console is quite helpful but policies tend to be a bit complex to set up
Pros and Cons
- "The web console is quite helpful, as is the visibility view for deployment. Updates do things like Device Control Management, which I can control."
- "The policies tend to be a bit more complex to set up, so we do need some expertise in setting up the policies."
What is our primary use case?
We use it for the security of our products.
What is most valuable?
The web console is quite helpful, as is the visibility view for deployment. Updates do things like Device Control Management, which I can control.
What needs improvement?
The policies tend to be a bit more complex to set up, so we do need some expertise in setting up the policies. This requires some preparation and knowledge.
For how long have I used the solution?
We have been using Trend Micro Apex One about a year. I think it is the latest version.
What do I think about the stability of the solution?
We don't have any issue with stability.
What do I think about the scalability of the solution?
The scalability is good. You can do it for almost 100 endpoints.
How was the initial setup?
The policies tend to be a bit more complex to set up, so we do need some expertise in setting up the policies. This requires some preparation and knowledge.
What other advice do I have?
I would recommend Apex One, probably the upgraded version. Maybe the XDR will meet today's needs, i.e. the XDR upgraded version. I would give Trend Micro Apex One 7 out of 10.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
System Engineer at Connex Information Technologies
Easy to set up, good technical support, and the protection is always up to date
Pros and Cons
- "The most valuable features are the vulnerability protection and virtual patching."
- "The reports are not eye-catching from the customer's point of view, which is something that should be improved."
What is our primary use case?
We are a solution provider and Trend Micro Apex One is one of the products that we implement for our customers. It is used for endpoint security.
What is most valuable?
The most valuable features are the vulnerability protection and virtual patching.
This solution scans for vulnerabilities that can originate from anywhere around the world.
This is a product that is always up to date.
Integration with third-party products is supported.
What needs improvement?
The reports are not eye-catching from the customer's point of view, which is something that should be improved.
For how long have I used the solution?
We have been working with Apex One for three years.
What do I think about the stability of the solution?
We have had no complaints from our customers about stability.
What do I think about the scalability of the solution?
Our customers are satisfied with the scalability of Apex One.
How are customer service and technical support?
The support provided by Trend Micro is very good. We have had no issues with them.
Which solution did I use previously and why did I switch?
We have worked with Carbon Black and their solutions do not compare with Trend Micro.
How was the initial setup?
The initial setup is straightforward. The length of time required for deployment depends on the customer's environment and what other products they have. The average time to deploy Apex One is about two and a half months, which includes integration, client setup, and other things.
What about the implementation team?
Our clients generally do not have to do any maintenance because everything is updated through the Trend Micro Smart Protection Server.
What other advice do I have?
This is definitely a product that I recommend. That said, there is no product on the market that is 100%.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Senior Consultant- Information Security at a tech services company with 5,001-10,000 employees
Provides antivirus precautionary care and antivirus solutions
Pros and Cons
- "The DDAN and the sand boxing features are very good and accurate."
- "I am expecting an Apple featured IDLP solution with OfficeScan, where we have only IDLP. Also, the ADR functionality in our Office Scan solution would be a nice addition. Genrally, the ADR solutions are the only failed ends of the solutions we have found with Trend Micro."
What is our primary use case?
We use this solution daily. It provides us with 99% of antivirus precautionary care and prevention of email threats.
How has it helped my organization?
We use several Trend Micro solutions. We use Trend Micro OfficeScan, DDM and DDI. We are also using IMSVA and WSVA for email security and web security. After deploying OfficeScan, we have found more detections of possible virus attacks.
What is most valuable?
The DDAN and the sandboxing features are very good and accurate.
What needs improvement?
I am expecting an Apple featured IDLP solution with OfficeScan, where we have only IDLP. Also, the ADR functionality in our OfficeScan solution would be a nice addition. Genrally, the ADR solutions are the only failed ends of the solutions we have found with Trend Micro.
For how long have I used the solution?
Three to five years.
How are customer service and technical support?
Tech support needs improvement. We raised certain cases regarding a lag in terms of a solution, and the response time was slow.
Which solution did I use previously and why did I switch?
We previously used McAfee and Symantec.
How was the initial setup?
It was initially straightforward. It took multiple phases.
What's my experience with pricing, setup cost, and licensing?
Pricing and licensing are competitive with other solutions on the market.
Disclosure: My company has a business relationship with this vendor other than being a customer: I am a reseller.
Head of Pre-Sales at a tech services company with 51-200 employees
A strong security product for endpoint protection with good stability, good security capabilities, and good support
Pros and Cons
- "It is very stable. It also has good security capabilities. It is a strong security product for endpoint protection."
- "It would be great it can support endpoint encryption."
What is our primary use case?
It is mainly used for endpoint security. It can be deployed on-premises or on the cloud, so it is a fairly hybrid product.
What is most valuable?
It is very stable. It also has good security capabilities. It is a strong security product for endpoint protection.
What needs improvement?
It would be great it can support endpoint encryption.
For how long have I used the solution?
I have been using this solution for two years.
What do I think about the stability of the solution?
It is very stable.
What do I think about the scalability of the solution?
We are securing more than 15,000 endpoints with this solution.
How are customer service and technical support?
Their technical support is okay. They have a good support mechanism.
Which solution did I use previously and why did I switch?
We have replaced Symantec and McAfee with Trend Micro Apex One.
How was the initial setup?
Its installation has medium complexity. It is not very difficult, but it is also not that easy. It is an endpoint product, and the installation also depends on the number of users. The maximum number of individual deployments that we have done was about 8,000 users. We had around five engineers who worked for around three months for the entire deployment.
What's my experience with pricing, setup cost, and licensing?
It has a per-user license.
What other advice do I have?
I would recommend this solution. I would rate Trend Micro Apex One a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Distributor

Buyer's Guide
Download our free Trend Vision One Endpoint Security Report and get advice and tips from experienced pros
sharing their opinions.
Updated: February 2025
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Buyer's Guide
Download our free Trend Vision One Endpoint Security Report and get advice and tips from experienced pros
sharing their opinions.
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