Trend Vision One Endpoint Security Reviews

We have been a Trend client for some time and we looked at this product as the next evolution. We had servers on-prem to manage our Trend install and we went with the Apex One real-time monitoring solution. Being cloud-based meant we didn't have to worry about upgrading the backend servers. We could also be sure that the regular disk came down to the components and that they will update properly on each one of our devices. We are customers of Trend and I'm the manager of our company. 

The nice thing about this product is that there is no down time in terms of the backend having to be updated because of the cloud, so it's basically real time and the work stations can be updated externally as well. It doesn't require people being connected to the net, like our nomadic users. The client goes out and pulls the necessary updates directly from the cloud.

From the client perspective, there are situations where some of the updates still require a complete reboot of the system and the problem there is from an end user perspective. We have to make sure, particularly with people who work remotely, that they actually are rebooting their machines and not just putting them to sleep. If the updates didn't require rebooting that would make a big difference. 

I'd like to see a single back pane between the end points as well as on the service side of things. I know they're working on that at the present time and it will be great when it's done.

We've been using this solution for some time. 

The stability is good and there's a better capture rate in terms of reporting as well, because now you get to see all your machines in and out of your network.

It's a very scalable solultion, more so now that it's not dependent on my back end.

We use the support and find them quite good. I have someone who deals with the tickets that arise out of Apex One. We have set up a system where anytime there's an issue, virus or whatever, the back end will let us know what was done on a particular machine and it can be validated once the process is complete. We get notifications into our ticketing system if any work has been done. The support for implementation is also good, and they're very responsive. If you have an issue with any kind of malware, they help with that too. 

I would rate this solution an eight out of 10. 

The management console is pretty good. We have a dashboard that shows us what stuff to log, different malicious links that people are trying to access and also if somebody was trying to connect something to the computer, to a USB port or something like that, and if this person is on the under control management. It shows that he tried and he got blocked. Also, the virus and malware attempts that were trying to attack the computer storage and stuff like that so the console is pretty intuitive, it's pretty user friendly. 

Managing the clients themselves, if, for example, I want to have different sites and laws. It's pretty easy to manage the clients and also to move them to different containers. The migration process itself is really easy from office scanning G to Apex One. It's just a few clicks to migrate the clients so the management is pretty good.

It works okay. The management console itself looks pretty much like the regular Office Mechanics. 

We are looking into different solutions, like SentinelOne and Sophos. We might continue with Apex One, it also depends on budget and pricing.

We enabled it a few months ago, but we only moved five to six clients from the office scan from the regular and point protection to Apex One. So far, it has actually resolved as one of the bugs that we had because the regular office scan, a client agent was causing some Windows problems. A lot of Windows systems were crashing, having blue screens. We didn't know what the message share or message said. We tried to analyze it and stuff like that. Eventually, we found out that it was actually because of the OfficeScan agent, the regular agent, and after moving them to Apex One, the blue screens had stopped. This was a good improvement.

We're not sure if we're going to continue with those products or their products or we're going to switch to something else. That's why we stopped the immigration process. If we were going to replace another product, it's not really efficient to waste time on it moving patients and other clients.

It's stable.

We're actually a very small team, currently, we're down to three. IT and infrastructure people deal with all of the network issues and all of the management of the systems for our IT systems and products. One guy does help desk and another person and I were managing the systems. It's actually down to two people to manage all of the other stuff like that.

We use it on a daily basis, Monitoring is part of our daily monitoring and schedule. We're going from our different systems, more critical stuff in the morning, for a few hours and then we get to our later tasks and stuff like that.

We offer support to the vendor directly. They were at our site two times already during the negotiation with the management. 

Based on the latest experience with technical support which was moving from migrating from the IMSDA to the DDI, it was actually pretty good. There was one support guy that worked with over the phone and everything is remote of course and after about two or three hours, all of it was running in production with the new system.

We previously used Symantec. I was mainly dealing with the end point, installing, and uninstalling it and solving different issues that were involved or problems that were involved due to the Symantec endpoint client, but besides that, I wasn't managing the system.

The main difference between the two is the heaviness that was edited with Symantec on the endpoint client itself and into the client. The agent is pretty heavy on the resources sometimes, the memory specialists and we feel that with Trend, the product is more light on the station, and doesn't consume a lot of resources. That's I think the main issue.

The initial setup was straightforward. We did the migration ourselves.

As a current user of Trend Micro, I would recommend it, it does the job. It works fine and usually stops different virus attempts. The management is really good, you can see everything on the dashboard. If someone downloads some kind of infected file or some malicious file, we can see it and it usually gets blocked automatically.

I would rate Apex One an eight out of ten. 

In the next release, I would like to have the ability that if something happens, then we have a record of what exactly has occurred on the station, how it started and how it evolved and eventually, in case something bad happened, something malicious gets through and it wasn't recognized in the signatures and the station got infected so that we can later come and analyze and investigate it and see what exactly happened and learn from it actually for the next time.

We are a solution provider and Trend Micro Apex One is one of the products that we implement for our customers. It is used for endpoint security.

The most valuable features are the vulnerability protection and virtual patching.

This solution scans for vulnerabilities that can originate from anywhere around the world.

This is a product that is always up to date.

Integration with third-party products is supported.

The reports are not eye-catching from the customer's point of view, which is something that should be improved.

We have been working with Apex One for three years.

We have had no complaints from our customers about stability.

Our customers are satisfied with the scalability of Apex One.

The support provided by Trend Micro is very good. We have had no issues with them.

We have worked with Carbon Black and their solutions do not compare with Trend Micro.

The initial setup is straightforward. The length of time required for deployment depends on the customer's environment and what other products they have. The average time to deploy Apex One is about two and a half months, which includes integration, client setup, and other things.

Our clients generally do not have to do any maintenance because everything is updated through the Trend Micro Smart Protection Server.

This is definitely a product that I recommend. That said, there is no product on the market that is 100%.

I would rate this solution a nine out of ten.

Our business is what you would call national key infrastructure so if anything happens to our business we will have a major economic impact for Africa. From that point of view, we cannot afford for anything to go wrong with our endpoints networks. Our primary use case is to have a best of breed endpoint response rate. 

From a technology point of view, it is very simple to install, it's not heavy on the endpoint in terms of the amount of processing cycles. It is simple to deploy and the interfaces are easy. You don't need to be a scientist to operate it. 

Then the other things that are really just as important as the technology like the people behind it. When you look at it from a support perspective, the Trend Micro people are exceptionally passionate about their business and their products. That translates into phenomenal service that you get, which I haven't experienced with any of the other vendors at this point in time.

I think the one place where we like where they lacking is in a unified style dashboard. We've got multiple reporting in all the various components, but they need something to tie all of it together. There's deep discovery, deep security, and we've got a lot of different layers, and then we need something to tie all of this back together from an MIS point of view. I think that's the one place Trend Micro can spend a little bit more time on. But operationally, it's phenomenal.

I have been using this solution for five years. 

The scalability of the solution is phenomenal. We started looking at things like Apex One in the cloud and it's amazing when we're looking at it from a commercial perspective, it makes a lot of sense and because you don't have to rely on maximum infrastructure in terms of your service and distribution boxes and all these other things that you traditionally would have. From that point of view as it's chalk and cheese against the competitors. Also, the organization's willingness to partner with you- it's not just somebody coming to do a sale, it's like a family and they actually mean it.

They provide me a SOC service on the backend. We partnered locally with Trend SA and that's one of the major reasons why the product is phenomenal is because of the technical support. 

I can pick up the phone and I can phone the global CEO of the organization. That's the level of commitment that Trend Micro put into their products versus Symantec, Kaspersky or McAfee.

When you started doing some of the advanced things, it becomes a bit more complex when you start running the mobile device management and we're doing Apple enrollment because Apple is so difficult for the enrollment features. So when you're doing stuff like that and you're running it across the internet, that's got a fair bit of configuration that you need to know. Partnering becomes equally as important as the tool. With the right partners. 

The price point is exceptionally competitive. And I find that in most cases it's actually better than the competition. When you start looking at everything that you're getting and you're lumping all of the stuff together, it is exceptionally competitive. It is not a cheap solution so if you want cheap, then you go with another solution. But from a corporate perspective, I think they are exceptionally reasonably priced. So much so that I think the displacing of the technology is going to be detrimental to any business because you're going to end up buying a much more inferior product.

I would rate Trend Micro a ten out of ten. 

The only thing that I would be presumptuous enough to tell Trend Micro they need to improve is that they need to have a bold interface for a C level executive so that they can look at a screen and see the holistic picture of what the state is giving them. 

I've installed this product for clients numerous times. Each situation is different but usually it's for companies with a minimum of 50 users. One client had 200 users of Apex One, another 500 and I also had a larger client with 1,500 users. It's an enterprise license. I'm a pre-sales and implementation engineer and our company is the Apex One local partner in India.

I think this is the best solution in the category of endpoint protection, it's really excellent. It's better than McAfee. 

I think there could be improvement in a couple of areas, particularly with technical support and making the solution more user friendly. They could channel their video more efficiently and develop a root functionality solution control across all functions.

I've been working with this solution for two years. 

It's a stable solution, no problems. 

This solution is very scalable, it's great.

In general the technical support is very good, although lately I've been less satisfied with the local support here in India. 

Initial setup is straightforward, it takes a day. Deployment requires between two and five people depending on the size of the company. 

I think Apex One is a very good product for end-users. Some of the features you get here are also available in Symantec which is a better package, but Apex One is a better end solution. Symantec and McAfee both have good solutions but Apex One and Symantec are the best for end point security. For singular implementation, Apex One management is great for application control and deactivation.

I would rate this solution a 10 out of 10. 

We deal with the on-premises deployment model of this solution.

Trend Micro covers many things. The solution right now is called EDR. It's a good solution and they have something called Suite that incorporates many engines like encryption, GLB, and antivirus.

I think if they invest in better training and training partners, it could be even better but they have good coverage here in the Middle East now, especially in Egypt. I cannot recommend something right now.

Trend Micro covers many things but there is something called ATP, advanced threat prevention and it would improve the solution if they invested in this technology.

Stability is good, especially for enterprise companies. Small companies are also okay. The stability is not a problem.

The scalability is okay. Our current tools are licensed with the software solution we provide. So this provides them with tools over the virtual machines they have. They can add many licenses and we can extend to a larger size.

We tried to implement ourselves. Their technical support is okay. 

I work with Trend Micro as a salesman, not a technician. However, what I understood from others is that the setup is okay. It's not complex. 

I have a team to deploy this solution to customers. It takes about three engineers to deploy. Three engineers can handle implementation and maintenance at the same time.

It's well priced at a yearly rate. The price itself depends on whether the solution is a full suite, half suite, or some other engine. It's different according to the consumer's requests.

As a salesman, I encourage the customer to buy the full suite for the engines.

The biggest lesson I learned is about the EPR solution. Some people say it's easier to use this type of product. This is the next generation of antivirus technology.

I would rate this solution as seven and a half out of ten. We work with a lot of solutions, like Carbon Black, McAfee, Symantec, etc. There are features and benefits to each of these.

Our primary use case for this solution is protecting clients. We have an on-premises deployment.

This solution protects us from virus attacks before they affect the organization.

The most valuable feature of this solution is the threat protection functionality.

The alert, or warning function, needs to be improved. Two days ago I received an email from the system regarding an incident that was detected with a client who received a great deal of spam, in excess of forty-five thousand emails.

I think that the stability of this solution is very high. It is always running and it doesn't abuse system resources.

This solution is extremely scalable.

I have not contacted technical support for this solution.

At my previous job, I used Norton (Symantec). When I changed companies I started using this solution, by Trend Micro.

The initial setup of this solution is extremely simple. It is deployed from our SCCM solution, so it happens automatically. 

I think that this product is expensive.

This is a product that I recommend, as it does exactly what it's supposed to do.

The biggest lesson that I have learned from using this solution is that it's difficult to always be one step ahead of the guys that are introducing malware, but I think that Trend Micro is doing a good job. They are always updating their product.

Overall, I am very happy with this solution, and it does what is advertised.

I would rate this solution an eight out of ten.

The product offers almost all of the features the client expects from such a solution. What they have in the product should work fine without it affecting the system performance.

Product performance needs improvement. Customers face the same performance issues on the endpoint of the product. We need improvement on that side.

Trend Micro needs to include the OfficeScan application control and protection all in one agent. That application control is not properly working, it is affecting the system performance. When we enable that particular functionality, it doesn't load on the machine. We need improvement on that side of it.

I haven't received any feedback in regards to technical support.

I have previously worked with Symantec. Since we are a reseller we work with all three of these products. 

Licensing costs happen on a yearly basis. The costing is average. They're not the most expensive solution, but they aren't cheap either. There aren't any other costs beyond the yearly licensing fee.

We are a reseller so we recommend the product to our clients.

We work with the public cloud deployment model with Trend Micro as the provider of the cloud.

I would rate the solution 7.5 out of ten.