Trend Vision One Endpoint Security Reviews

While we consider all the features to be valuable, we occasionally encounter issues with the performance. My technical team would be in a better position than I to address these. 

The technical support should be more proactive. I rate it as an eight out ten. 

There should be better support for ransomeware. It would be nice to see proper security terms, technical improvisations in terms of security.

I have been working with Trend Micro Apex One for nearly two years.

I rate the scalability of the solution as an eight out of ten. 

There should be more proactice technical support and I rate this as an eight out of ten. 

We did not really work with other solutions prior to Trend Micro Apex One. 

The initial setup is not that tough. It's easy. 

The price of the solution is fine. 

I rate Trend Micro Apex One as a 7.5 out of ten. 

I think the classic product, which is the endpoint protection, and the antivirus and security suite for the endpoint are all good.

They have gateway protection for emails, but they're not good enough. They really have to improve it. They really have to improve it because it produces many false positives with spam.

The pricing can always be improved upon. Newly added features should be free.

I find the solution is stable.

I don't have much experience on the scalability but processes and functionality but we have made some tests and some proof of concept to the data link prevention and it works good and it was easy to configure. But it did not expand to other functionalities, like mobile endpoint etc. We don't have such usage here. We're a small company. We have 230 users.

Technical support is very slow. There is no French support. Only English. The experts are in England, the United States, or Japan, I don't know where. So the support is really lacking. We'll have to fight against the false positives, that's a little bit hard.

The initial setup was straightforward. It's easy.

We had integrators the first time but we continued on our own.

I think the solution is a classic, really basic software. It's good enough. The footprint on the computer is not very heavy, it's not heavy at all and I think it has a good signature database. From holistic function, it gives a good enough performance.

I think they have additional features but not for the new products with new licenses and all the new protections like the EDL or remediation. I think they added new features, but you have to pay, they did not just scale the basic product but I think it's about marketing and income.

I would recommend this product for endpoint protection. Not for the hosted email security and other services on the emails.

I would rate this solution at seven our of 10.

We are using Trend Micro Apex One for our organization's network security.

I have found it beneficial when I update a policy it is implemented within a few seconds and the blocking of USB storage function.

The solution could improve by making the interface less confusing, it needs to be simplified.

I have been using this solution for approximately five months.

In the time I have been using the solution it has been stable.

The solution is scalable.

I have not needed to contact technical support.

We were previously using McAfee Endpoint in our organization.

The initial setup was straightforward and very easy.

The price of the solution is fair and there is a per-user license to use the solution. Our costs are approximately $2,000 a month, it can get costly if you have a lot of users.

I would recommend others to try another solution if pricing is a concern because the cost can be high for companies and there are cheaper solutions.

I rate Trend Micro Apex One seven out of ten.

We primarily use the solution as an antivirus. It protects our organization.

As a specialist and price management console, it's easy to manage. 

There is excellent multi-layer protection offered by the product. There are multiple layers of behavior monitoring, process monitoring, et cetera. The multi-layer aspect is actually one of the main reasons we chose this particular solution.

The initial setup is pretty straightforward.

We've found the stability to be very good.

We have found that this product is a bit heavy on the endpoints. This seems to be largely the fault of multiple processing on the identity side. If they could improve this identity protection on the endpoint so that it could take up fewer resources on the machines, it would be a marked improvement.

We have had one problem. When we go to use corporate licenses, we'd like to have the ability to distribute them all over the globe. However, they work under a SAS model, and not all entities can use the SAS model. They are bound by one license key with one setup. If they had three to five SAS models linked to one key, it would be much better.

I've been using the solution for the past five years now. It's been a while.

The stability is very good. Basically, it's the latest version of OfficeScan. There aren't too many differences and the stability in both cases was good. It doesn't crash or freeze. There are no bugs or glitches. It's quite reliable.

In terms of scalability, we've discovered that it is easy to scale. You basically just need to add the licenses and the console. If a company needs to expand the solution, it won't have any issues.

The initial setup was not complex at all. It was easy and very straightforward. We recently migrated from OfficeScan to Apex One, and it was a very simple process overall. 

The pricing, as compared to other options, is a bit higher. However, they're offering with single license multiple applications. With this product, you get things like application control, vulnerability control, et cetera. They have added more benefits. You may pay more, however, you also get more. Altogether, it's a rather reasonable offer.

We are just a customer. We don't have a business relationship with the organization.

In general, I would rate the solution at a seven out of ten. It's okay. We've mostly been happy with it.

This product basically a traditional antivirus system. Similar to McAfee and Symantec, Trend Micro, is based on traditional antiviruses. They have made improvements on some things, however, at the enterprise level, we know that these days we need a second layer of protection, specifically for malware. That is why we are using two solutions - Trend Micro plus Cisco AMP. AMP is specific to malware protection. Trend Micro handles the traditional antivirus side. It's very difficult to trust just one solution these days. We need to make sure we cover all the protection layers. 

Trend Micro claims that basically, Apex One is an enterprise level solution. We have been using last five years, and, so far, we haven't experienced any problems. Therefore, it's safe to say that we can recommend a product like this to other mid-level or small enterprises.

We have been a Trend client for some time and we looked at this product as the next evolution. We had servers on-prem to manage our Trend install and we went with the Apex One real-time monitoring solution. Being cloud-based meant we didn't have to worry about upgrading the backend servers. We could also be sure that the regular disk came down to the components and that they will update properly on each one of our devices. We are customers of Trend and I'm the manager of our company. 

The nice thing about this product is that there is no down time in terms of the backend having to be updated because of the cloud, so it's basically real time and the work stations can be updated externally as well. It doesn't require people being connected to the net, like our nomadic users. The client goes out and pulls the necessary updates directly from the cloud.

From the client perspective, there are situations where some of the updates still require a complete reboot of the system and the problem there is from an end user perspective. We have to make sure, particularly with people who work remotely, that they actually are rebooting their machines and not just putting them to sleep. If the updates didn't require rebooting that would make a big difference. 

I'd like to see a single back pane between the end points as well as on the service side of things. I know they're working on that at the present time and it will be great when it's done.

We've been using this solution for some time. 

The stability is good and there's a better capture rate in terms of reporting as well, because now you get to see all your machines in and out of your network.

It's a very scalable solultion, more so now that it's not dependent on my back end.

We use the support and find them quite good. I have someone who deals with the tickets that arise out of Apex One. We have set up a system where anytime there's an issue, virus or whatever, the back end will let us know what was done on a particular machine and it can be validated once the process is complete. We get notifications into our ticketing system if any work has been done. The support for implementation is also good, and they're very responsive. If you have an issue with any kind of malware, they help with that too. 

I would rate this solution an eight out of 10. 

I use the solution to meet the requirements of our customers.

EDR is one of the most valuable features of the solution.

The solution needs to have SDR in it. So, SDR is an area where the solution needs to work and improve itself.

Since I am not working extensively with this solution, I am not in a position to comment on what other additional features need to be added to it.

I have been using Trend Micro Apex One for five years. Also, I am using a SaaS version of the solution. My company has a partnership with Trend Micro Apex One.

Stability-wise, it is a good product, and I rate it a ten out of ten.

It is a scalable solution. The solution works, in the same manner, irrespective of the number of users using it. One of our customers has 25000 users using the solution. Scalability-wise, I rate it a ten out of ten.

Overall, I rate the solution a ten out ten.

I have multiple enterprise customers in India, and I am working with multiple regions, like Asia, Indonesia, and Singapore. Many customers are using this endpoint solution. It is widely used by customers.

Apex One has multiple features and use cases including internet protection, web reputation, URL filtering, firewalls, and anti-malware functioning. There's virtual patching and it can help us to prevent exploitation attacks. They can help you to patch vulnerabilities on the machines.

The solution has helped our organization by protecting our endpoints from malware and web threats. It also helps us to block ports and provides features like IPS. IPS has multiple signatures and rules which can help us to patch vulnerabilities. 

It is available on our OS platform and will automatically scan our machines daily or weekly. It also provides an EDR option. With EDR, we have DLP and application control as well, so we have lots of features that we can use to protect our endpoints from ransomware and phishing attacks.

The solution is good for patch management and protecting against vulnerabilities. It's great for protecting endpoints. 

It is easy to set up the solution.

Technical support is helpful.

It's quite stable and reliable.

We can scale the product.

There are some limitations, including around URL filtering. Sometimes HTTPS sites are not blocked properly. The proper display of the page is not properly working. We're putting in a feature request and hopefully, it will be resolved next quarter.

Feature-wise, pretty much all features we need are present. 

I've been using the solution for more than two years. 

The solution is stable and reliable. There are no bugs or glitches. It doesn't crash or freeze.

I'd rate the stability eight out of ten.

The solution is scalable. We can expand our licensing or hardware if we need to grow.

I'd rate the scalability ten out of ten.

We can raise a ticket with support and usually get a response within eight hours. There's a bit of a time difference. They are good. We find them helpful and responsive. 

Positive

The initial setup is very, very straightforward. It is available under two offerings. One is on-premise, where we have to install the server and database. The other is the cloud. In the cloud, we have to just create our account, and we can just start using it.

The cloud option is very easy, and there is no need to maintain the server and no need to install anything. It will just create an account, and we can start using it within ten minutes. At the same time, the on-premise will take two or three of us to deploy it. We have to create three servers and then database services, and we have to install the application over that. It will take some time. Both are straightforward. They have created a guide for installation. If we follow the guide properly, we can get it installed properly.

There isn't a lot of maintenance needed for the cloud solution. If we choose an on-prem deployment, we will have to maintain the server and database. We also have patching from time to time, which we also have to test. On the cloud, the backend team handles any necessary maintenance.

We're partners. 

I'm working with the latest version of the solution. 

I'd recommend cloud deployment as it is so fast to set up and easier to maintain.

I'd rate the solution eight out of ten.

We're using Trend Micro Apex One for protection against threats.

The security Trend Micro Apex One provides is okay.

The device, e.g. laptop, becomes slow after installing Trend Micro Apex One, so this is an area for improvement. The security it provides is okay, but it causes slow performance after installation. Personally, I don't like this software, because I can install and use other solutions that won't affect the performance of my laptop, though Trend Micro Apex One has many uses.

My company has been using Trend Micro Apex One for more than one year.

Trend Micro Apex One is a stable software.

Installation of this software was quick. It took just 10 to 20 minutes to complete the installation.

I'm an infrastructure consultant, not part of the security team. My company is a system integrator in Thailand. We have many, many silos, e.g. we have the security, data, network, and development teams. My role is under the network team.

I wouldn't recommend Trend Micro Apex One to other users who want to start using it.

My company pays for the license of this software, but I don't know if it's a monthly or a yearly subscription.

My rating for Trend Micro Apex One is a five out of ten.