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reviewer1260267 - PeerSpot reviewer
Senior System Administrator at a financial services firm with 1,001-5,000 employees
Real User
Straightforward implementation, scalable, and secure
Pros and Cons
  • "I have found Trend Micro Apex One to be secure."
  • "Trend Micro Apex One could improve by making the user interface more user-friendly."

What is our primary use case?

I use Trend Micro Apex One for system security.

What is most valuable?

I have found Trend Micro Apex One to be secure.

What needs improvement?

Trend Micro Apex One could improve by making the user interface more user-friendly.

For how long have I used the solution?

I have been using Trend Micro Apex One for three years.

Buyer's Guide
Trend Vision One Endpoint Security
February 2025
Learn what your peers think about Trend Vision One Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
839,422 professionals have used our research since 2012.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

Trend Micro Apex One is scalable.

We have approximately 1,000 users using this solution in my organization.

How was the initial setup?

The solution is easy to deploy.

What about the implementation team?

We need two engineers for the implementation of the solution.

What other advice do I have?

I would recommend this solution to others.

I rate Trend Micro Apex One a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Assistant ISO at Hexagon AB
Real User
Scalable and easy to setup, but support could be better
Pros and Cons
  • "The initial setup is not that tough. It's easy."
  • "The technical support should be more proactive."

What needs improvement?

While we consider all the features to be valuable, we occasionally encounter issues with the performance. My technical team would be in a better position than I to address these. 

The technical support should be more proactive. I rate it as an eight out ten. 

There should be better support for ransomeware. It would be nice to see proper security terms, technical improvisations in terms of security.

For how long have I used the solution?

I have been working with Trend Micro Apex One for nearly two years.

What do I think about the scalability of the solution?

I rate the scalability of the solution as an eight out of ten. 

How are customer service and technical support?

There should be more proactice technical support and I rate this as an eight out of ten. 

Which solution did I use previously and why did I switch?

We did not really work with other solutions prior to Trend Micro Apex One. 

How was the initial setup?

The initial setup is not that tough. It's easy. 

What's my experience with pricing, setup cost, and licensing?

The price of the solution is fine. 

What other advice do I have?

I rate Trend Micro Apex One as a 7.5 out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Trend Vision One Endpoint Security
February 2025
Learn what your peers think about Trend Vision One Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
839,422 professionals have used our research since 2012.
reviewer1085196 - PeerSpot reviewer
DSI at a museum or institution with 201-500 employees
Real User
Top 20
Offers good endpoint protection but their technical support is lacking
Pros and Cons
    • "Technical support is very very slow. There is no French support. Only English. The experts are in England, the United States, or Japan, I don't know where. So the support is really lacking."

    What is most valuable?

    I think the classic product, which is the endpoint protection, and the antivirus and security suite for the endpoint are all good.

    What needs improvement?

    They have gateway protection for emails, but they're not good enough. They really have to improve it. They really have to improve it because it produces many false positives with spam.

    The pricing can always be improved upon. Newly added features should be free.

    For how long have I used the solution?

    I've been using the solution for almost three years.

    What do I think about the stability of the solution?

    I find the solution is stable.

    What do I think about the scalability of the solution?

    I don't have much experience on the scalability but processes and functionality but we have made some tests and some proof of concept to the data link prevention and it works good and it was easy to configure. But it did not expand to other functionalities, like mobile endpoint etc. We don't have such usage here. We're a small company. We have 230 users.

    How are customer service and technical support?

    Technical support is very slow. There is no French support. Only English. The experts are in England, the United States, or Japan, I don't know where. So the support is really lacking. We'll have to fight against the false positives, that's a little bit hard.

    How was the initial setup?

    The initial setup was straightforward. It's easy.

    What about the implementation team?

    We had integrators the first time but we continued on our own.

    What other advice do I have?

    I think the solution is a classic, really basic software. It's good enough. The footprint on the computer is not very heavy, it's not heavy at all and I think it has a good signature database. From holistic function, it gives a good enough performance.

    I think they have additional features but not for the new products with new licenses and all the new protections like the EDL or remediation. I think they added new features, but you have to pay, they did not just scale the basic product but I think it's about marketing and income.

    I would recommend this product for endpoint protection. Not for the hosted email security and other services on the emails.

    I would rate this solution at seven our of 10.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Shantanu Adsule - PeerSpot reviewer
    Information Technology Infrastructure Engineer at eTelic Inc
    Real User
    Top 10
    Useful USB storage blocker, stable, but interface could improve
    Pros and Cons
    • "I have found it beneficial when I update a policy it is implemented within a few seconds and the blocking of USB storage function."
    • "The solution could improve by making the interface less confusing, it needs to be simplified."

    What is our primary use case?

    We are using Trend Micro Apex One for our organization's network security.

    What is most valuable?

    I have found it beneficial when I update a policy it is implemented within a few seconds and the blocking of USB storage function.

    What needs improvement?

    The solution could improve by making the interface less confusing, it needs to be simplified.

    For how long have I used the solution?

    I have been using this solution for approximately five months.

    What do I think about the stability of the solution?

    In the time I have been using the solution it has been stable.

    What do I think about the scalability of the solution?

    The solution is scalable.

    How are customer service and technical support?

    I have not needed to contact technical support.

    Which solution did I use previously and why did I switch?

    We were previously using McAfee Endpoint in our organization.

    How was the initial setup?

    The initial setup was straightforward and very easy.

    What's my experience with pricing, setup cost, and licensing?

    The price of the solution is fair and there is a per-user license to use the solution. Our costs are approximately $2,000 a month, it can get costly if you have a lot of users.

    What other advice do I have?

    I would recommend others to try another solution if pricing is a concern because the cost can be high for companies and there are cheaper solutions.

    I rate Trend Micro Apex One seven out of ten.

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1458381 - PeerSpot reviewer
    IT Manger at a construction company with 501-1,000 employees
    Real User
    Top 5
    A straightforward setup and good multi-layer protection with easy management capabilities
    Pros and Cons
    • "The initial setup is pretty straightforward."
    • "We have found that this product is a bit heavy on the endpoints."

    What is our primary use case?

    We primarily use the solution as an antivirus. It protects our organization.

    What is most valuable?

    As a specialist and price management console, it's easy to manage. 

    There is excellent multi-layer protection offered by the product. There are multiple layers of behavior monitoring, process monitoring, et cetera. The multi-layer aspect is actually one of the main reasons we chose this particular solution.

    The initial setup is pretty straightforward.

    We've found the stability to be very good.

    What needs improvement?

    We have found that this product is a bit heavy on the endpoints. This seems to be largely the fault of multiple processing on the identity side. If they could improve this identity protection on the endpoint so that it could take up fewer resources on the machines, it would be a marked improvement.

    We have had one problem. When we go to use corporate licenses, we'd like to have the ability to distribute them all over the globe. However, they work under a SAS model, and not all entities can use the SAS model. They are bound by one license key with one setup. If they had three to five SAS models linked to one key, it would be much better.

    For how long have I used the solution?

    I've been using the solution for the past five years now. It's been a while.

    What do I think about the stability of the solution?

    The stability is very good. Basically, it's the latest version of OfficeScan. There aren't too many differences and the stability in both cases was good. It doesn't crash or freeze. There are no bugs or glitches. It's quite reliable.

    What do I think about the scalability of the solution?

    In terms of scalability, we've discovered that it is easy to scale. You basically just need to add the licenses and the console. If a company needs to expand the solution, it won't have any issues.

    How was the initial setup?

    The initial setup was not complex at all. It was easy and very straightforward. We recently migrated from OfficeScan to Apex One, and it was a very simple process overall. 

    What's my experience with pricing, setup cost, and licensing?

    The pricing, as compared to other options, is a bit higher. However, they're offering with single license multiple applications. With this product, you get things like application control, vulnerability control, et cetera. They have added more benefits. You may pay more, however, you also get more. Altogether, it's a rather reasonable offer.

    What other advice do I have?

    We are just a customer. We don't have a business relationship with the organization.

    In general, I would rate the solution at a seven out of ten. It's okay. We've mostly been happy with it.

    This product basically a traditional antivirus system. Similar to McAfee and Symantec, Trend Micro, is based on traditional antiviruses. They have made improvements on some things, however, at the enterprise level, we know that these days we need a second layer of protection, specifically for malware. That is why we are using two solutions - Trend Micro plus Cisco AMP. AMP is specific to malware protection. Trend Micro handles the traditional antivirus side. It's very difficult to trust just one solution these days. We need to make sure we cover all the protection layers. 

    Trend Micro claims that basically, Apex One is an enterprise level solution. We have been using last five years, and, so far, we haven't experienced any problems. Therefore, it's safe to say that we can recommend a product like this to other mid-level or small enterprises.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    it_user8769 - PeerSpot reviewer
    Technology and Information Systems Manager at a construction company with 501-1,000 employees
    Real User
    No down time for updates because of the cloud; work stations can be updated externally
    Pros and Cons
    • "No down time in terms of the backend having to be updated because it's on cloud."
    • "Some of the updates still require a complete reboot of the system."

    What is our primary use case?

    We have been a Trend client for some time and we looked at this product as the next evolution. We had servers on-prem to manage our Trend install and we went with the Apex One real-time monitoring solution. Being cloud-based meant we didn't have to worry about upgrading the backend servers. We could also be sure that the regular disk came down to the components and that they will update properly on each one of our devices. We are customers of Trend and I'm the manager of our company. 

    What is most valuable?

    The nice thing about this product is that there is no down time in terms of the backend having to be updated because of the cloud, so it's basically real time and the work stations can be updated externally as well. It doesn't require people being connected to the net, like our nomadic users. The client goes out and pulls the necessary updates directly from the cloud.

    What needs improvement?

    From the client perspective, there are situations where some of the updates still require a complete reboot of the system and the problem there is from an end user perspective. We have to make sure, particularly with people who work remotely, that they actually are rebooting their machines and not just putting them to sleep. If the updates didn't require rebooting that would make a big difference. 

    I'd like to see a single back pane between the end points as well as on the service side of things. I know they're working on that at the present time and it will be great when it's done.

    For how long have I used the solution?

    We've been using this solution for some time. 

    What do I think about the stability of the solution?

    The stability is good and there's a better capture rate in terms of reporting as well, because now you get to see all your machines in and out of your network.

    What do I think about the scalability of the solution?

    It's a very scalable solultion, more so now that it's not dependent on my back end.

    How are customer service and technical support?

    We use the support and find them quite good. I have someone who deals with the tickets that arise out of Apex One. We have set up a system where anytime there's an issue, virus or whatever, the back end will let us know what was done on a particular machine and it can be validated once the process is complete. We get notifications into our ticketing system if any work has been done. The support for implementation is also good, and they're very responsive. If you have an issue with any kind of malware, they help with that too. 

    What other advice do I have?

    I would rate this solution an eight out of 10. 

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer2025969 - PeerSpot reviewer
    Senior Security Engineer at a tech services company with 11-50 employees
    Real User
    Good for patch management and protecting against vulnerabilities with the capability to expand
    Pros and Cons
    • "It is available on our OS platform and will automatically scan our machines daily or weekly."
    • "Sometimes HTTPS sites are not blocked properly."

    What is our primary use case?

    I have multiple enterprise customers in India, and I am working with multiple regions, like Asia, Indonesia, and Singapore. Many customers are using this endpoint solution. It is widely used by customers.

    Apex One has multiple features and use cases including internet protection, web reputation, URL filtering, firewalls, and anti-malware functioning. There's virtual patching and it can help us to prevent exploitation attacks. They can help you to patch vulnerabilities on the machines.

    How has it helped my organization?

    The solution has helped our organization by protecting our endpoints from malware and web threats. It also helps us to block ports and provides features like IPS. IPS has multiple signatures and rules which can help us to patch vulnerabilities. 

    It is available on our OS platform and will automatically scan our machines daily or weekly. It also provides an EDR option. With EDR, we have DLP and application control as well, so we have lots of features that we can use to protect our endpoints from ransomware and phishing attacks.

    What is most valuable?

    The solution is good for patch management and protecting against vulnerabilities. It's great for protecting endpoints. 

    It is easy to set up the solution.

    Technical support is helpful.

    It's quite stable and reliable.

    We can scale the product.

    What needs improvement?

    There are some limitations, including around URL filtering. Sometimes HTTPS sites are not blocked properly. The proper display of the page is not properly working. We're putting in a feature request and hopefully, it will be resolved next quarter.

    Feature-wise, pretty much all features we need are present. 

    For how long have I used the solution?

    I've been using the solution for more than two years. 

    What do I think about the stability of the solution?

    The solution is stable and reliable. There are no bugs or glitches. It doesn't crash or freeze.

    I'd rate the stability eight out of ten.

    What do I think about the scalability of the solution?

    The solution is scalable. We can expand our licensing or hardware if we need to grow.

    I'd rate the scalability ten out of ten.

    How are customer service and support?

    We can raise a ticket with support and usually get a response within eight hours. There's a bit of a time difference. They are good. We find them helpful and responsive. 

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    The initial setup is very, very straightforward. It is available under two offerings. One is on-premise, where we have to install the server and database. The other is the cloud. In the cloud, we have to just create our account, and we can just start using it.

    The cloud option is very easy, and there is no need to maintain the server and no need to install anything. It will just create an account, and we can start using it within ten minutes. At the same time, the on-premise will take two or three of us to deploy it. We have to create three servers and then database services, and we have to install the application over that. It will take some time. Both are straightforward. They have created a guide for installation. If we follow the guide properly, we can get it installed properly.

    There isn't a lot of maintenance needed for the cloud solution. If we choose an on-prem deployment, we will have to maintain the server and database. We also have patching from time to time, which we also have to test. On the cloud, the backend team handles any necessary maintenance.

    What other advice do I have?

    We're partners. 

    I'm working with the latest version of the solution. 

    I'd recommend cloud deployment as it is so fast to set up and easier to maintain.

    I'd rate the solution eight out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    reviewer1768674 - PeerSpot reviewer
    Network Specialist at a computer software company with 1,001-5,000 employees
    Real User
    Quick to install and stable threat protection software, however, it can cause slow performance in your device
    Pros and Cons
    • "Stable threat protection software that's quick to install. The security it provides is okay."
    • "This software could affect the performance of your device negatively, particularly causing slow performance after installation."

    What is our primary use case?

    We're using Trend Micro Apex One for protection against threats.

    What is most valuable?

    The security Trend Micro Apex One provides is okay.

    What needs improvement?

    The device, e.g. laptop, becomes slow after installing Trend Micro Apex One, so this is an area for improvement. The security it provides is okay, but it causes slow performance after installation. Personally, I don't like this software, because I can install and use other solutions that won't affect the performance of my laptop, though Trend Micro Apex One has many uses.

    For how long have I used the solution?

    My company has been using Trend Micro Apex One for more than one year.

    What do I think about the stability of the solution?

    Trend Micro Apex One is a stable software.

    How was the initial setup?

    Installation of this software was quick. It took just 10 to 20 minutes to complete the installation.

    What other advice do I have?

    I'm an infrastructure consultant, not part of the security team. My company is a system integrator in Thailand. We have many, many silos, e.g. we have the security, data, network, and development teams. My role is under the network team.

    I wouldn't recommend Trend Micro Apex One to other users who want to start using it.

    My company pays for the license of this software, but I don't know if it's a monthly or a yearly subscription.

    My rating for Trend Micro Apex One is a five out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
    PeerSpot user
    Buyer's Guide
    Download our free Trend Vision One Endpoint Security Report and get advice and tips from experienced pros sharing their opinions.
    Updated: February 2025
    Buyer's Guide
    Download our free Trend Vision One Endpoint Security Report and get advice and tips from experienced pros sharing their opinions.