The product is used for security and protection so that we can protect our users.
Good technology with advanced security and good reliability
Pros and Cons
- "he setup is simple."
- "Sometimes it will not communicate with the server, and we need to manually restart items."
What is our primary use case?
What is most valuable?
I like the enhanced security. It offers very good advanced technology.
The setup is simple.
It's easy to scale the licensing as needed.
The solution is stable.
Technical support has been helpful.
What needs improvement?
The solution has some offline issues sometimes. Sometimes it will not communicate with the server, and we need to manually restart items.
When Microsoft updates, we need to ensure Trend Micro also updates. Sometimes they are out of sync.
For how long have I used the solution?
I've been using the solution for only one project.
Buyer's Guide
Trend Vision One Endpoint Security
February 2025

Learn what your peers think about Trend Vision One Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
839,422 professionals have used our research since 2012.
What do I think about the stability of the solution?
It is a stable solution. There are no bugs or glitches. It doesn't crash or freeze. Apart from issues we've had where it suddenly doesn't communicate with the server, it's been fine.
What do I think about the scalability of the solution?
The solution is scalable. You can increase usage if you like. You just need to purchase a bit more in order to expand.
How are customer service and support?
Technical support is fine. The response usually happens within one or two days.
How was the initial setup?
The initial setup of the product is okay. We can do a few configurations and the implementation is pretty simple. We can manage it easily. It's easy to understand.
The deployment took five to ten minutes. It does not take too long to set up.
What about the implementation team?
I was able to handle the setup myself. The deployment isn't too bad.
What's my experience with pricing, setup cost, and licensing?
The solution offers an annual subscription.
What other advice do I have?
I'm using the latest version of the solution. It's on the cloud and, therefore, always the latest.
I'd recommend the solution to others who would like to try the solution. It offers good customer-facing protection. We've had customers that have avoided items like ransomware and malicious attacks.
I would rate the solution nine out of ten overall. We've been pleased with its security capabilities.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

Cyber Security Architect at a computer software company with 51-200 employees
Centralized management, helpful support, and scalable
Pros and Cons
- "Trend Micro Apex One most valuable features are centralized management, ease of use, and help user management. Additionally, it can detect vulnerabilities in the end-users system"
- "The solution could improve security. It is important to always keep the organization secure."
What is our primary use case?
We are using Trend Micro Apex One for security.
What is most valuable?
Trend Micro Apex One most valuable features are centralized management, ease of use, and help user management. Additionally, it can detect vulnerabilities in the end-users system
The solution has been able to protect against any attacks or security issues.
When compared to other solutions it has the most value.
What needs improvement?
The solution could improve security. It is important to always keep the organization secure.
For how long have I used the solution?
I have been using Trend Micro Apex One for approximately five years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The scalability is good enough for what we use it for.
How are customer service and support?
The technical support is good. We have received good local and regional support from Trend Micro.
How was the initial setup?
Trend Micro Apex One installation is not complicated, it's just straightforward. If you have some experience with the solution it is simple but if you are new to configuring the database it can be complicated. This is the one difficult aspect of the implementation, if they can do the database configuration everything else will be easy.
What's my experience with pricing, setup cost, and licensing?
If I compare Trend Micro Apex One with other solutions there are a few challenges for customers who have do not need more licenses. Sometimes the customers struggle because this product is totally an enterprise solution, and the price for the licenses can be expensive for individuals or small organizations.
The premium level features should be added to the general features. It would be very helpful for general users because when we are trying to provide the premium features to the general users, sometimes it's very costly. If features are available for general users, it would extend their market globally.
Which other solutions did I evaluate?
I have evaluated Microsoft Defender.
What other advice do I have?
My advice to others is if they want to protect their end-users, this is a great solution when compared to similar products.
I rate Trend Micro Apex One a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Trend Vision One Endpoint Security
February 2025

Learn what your peers think about Trend Vision One Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
839,422 professionals have used our research since 2012.
Sr.Customer Engineer- Projects at a tech services company with 201-500 employees
Provides good reports, affording control and a birds-eye view of what's transpiring
Pros and Cons
- "We have found the reports to be most valuable."
- "Whether the license is monthly or annual depends on the deal of the company."
What is our primary use case?
We use the solution as a central server so that clients may be deployed on their PCs.
We use it for client endpoint purposes.
What is most valuable?
We have found the reports to be most valuable. Apex Central provides good reports, affording control and a birds-eye view of what's transpiring.
What needs improvement?
The endpoints should be addressed. Occasionally, certain driver versions, such as the original PC drivers and the ones that are HP, would read something as an external threat and this would cause us problems. In reality, these were nothing more than false alarms. In a big environment, this presented an issue at the time. The issue was, in fact, internal and not external, such as that originating from a driver, like a graphics card driver, or a DLL file. Alarms were going off in all our PC's and this was a problem we encountered with a major customer of ours. However, a patch was released and the problem was dealt with.
The support could also be better.
Don't get me wrong. I am not saying that the solution is not user friendly, but some of the patches are creating problems, such as those of the driver that we are struggling to trace out.
For how long have I used the solution?
I have been using the solution for the past three years.
What do I think about the stability of the solution?
So far the product has proven stable and implementable.
What do I think about the scalability of the solution?
The solution is scalable and I plan to continue to use it in the future.
How are customer service and technical support?
The technical support and the extent of its knowledge should be worked on.
How was the initial setup?
The installation is very cool. It is so nice.
It took 20, perhaps 40, minutes.
The technical team needed for the deployment and maintenance can vary. It depends on the company's environment, or the project or contract involved. I am not referring to the 20 permanent users I mentioned but to the customers, the clients. The number may be 18, it may be 15. It varies.
What's my experience with pricing, setup cost, and licensing?
It used to be that the customer had to pay for licensing fees. Sometimes he dealt directly deal with our company and at other times with that of Trend Micro, which would have dealings with us.
Whether the license is monthly or annual depends on the deal of the company. When a company is international it may have a global contract that would be relevant. Otherwise, the deal may vary according to the country or partner involved.
What other advice do I have?
Trend Micro Apex One is a good product, with the inclusion of more features.
Some projects will involve the implementation of the solution and others will be upgraded versions from OfficeScan to Trend Micro Apex One or Apex Central. Our control manager has switched to Apex Central. Sometimes a small company will be involved and at other times the implementations.
The solution is both cloud-based and on-premises.
We have around 20 customers using the solution.
I rate trend Micro Apex One as an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Executive at a manufacturing company with 11-50 employees
Mature, easy to use, and the behavior monitoring is helpful
Pros and Cons
- "The most valuable feature is the behavior monitoring."
- "When I was setting this up for one of my clients, I was not able to deploy the DLP."
What is our primary use case?
We are a solution provider and Apex One is one of the products that we provide to our customers. It is used as part of a security and antivirus solution.
What is most valuable?
The most valuable feature is the behavior monitoring.
The interface is user-friendly. Even people without IT experience can easily make use of machine learning or predictive analytics.
What needs improvement?
When I was setting this up for one of my clients, I was not able to deploy the DLP. It was not working and I think that this area is in need of improvement.
For how long have I used the solution?
Our team has been working with Apex One for almost two and a half years, although I have been working with it myself for between six and seven months.
What do I think about the stability of the solution?
Our customers are very satisfied with the stability and the product overall.
What do I think about the scalability of the solution?
I have 20 to 30 clients who use this product.
How are customer service and technical support?
The technical support is very good, although it takes some time to get connected to them. Once they are available then the support is fine.
Which solution did I use previously and why did I switch?
We have been using Apex One since it was the OfficeScan product. We are currently in the process of upgrading and we are having some issues with the process. We would like a better solution but they are not providing one for us.
How was the initial setup?
The deployment takes between two and two and a half hours.
What about the implementation team?
We handle the deployment for our customers.
What other advice do I have?
This is a mature product that is nice to use.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
IT System Engineer for Windows Environment at a tech vendor with 201-500 employees
Effective behavior monitoring, beneficial data loss prevention, and scalable
Pros and Cons
- "We don't use application control but instead, we use behavior monitoring, which is a good feature. The real-time scanning, data loss prevention, and endpoint sensor we use are beneficial"
- "The integration is lacking in Trend Micro Apex One. It does not integrate well with Microsoft p solutions. For example, with Office 365, we have to buy another solution for mail protection. That's why we are assessing Microsoft Defender 365 because we have an email from Microsoft, an endpoint from Microsoft, and we use Windows systems."
What is our primary use case?
We are using Trend Micro Apex One for endpoint protection. We have this centralized server with the console and the agents on the client's system.
What is most valuable?
We don't use application control but instead, we use behavior monitoring, which is a good feature. The real-time scanning, data loss prevention, and endpoint sensor we use are beneficial
What needs improvement?
The integration is lacking in Trend Micro Apex One. It does not integrate well with Microsoft p solutions. For example, with Office 365, we have to buy another solution for mail protection. That's why we are assessing Microsoft Defender 365 because we have an email from Microsoft, an endpoint from Microsoft, and we use Windows systems.
For how long have I used the solution?
I have been using Trend Micro Apex One for approximately two years.
What do I think about the stability of the solution?
We had some stability issues where we needed to patch the solution. However, it has come stable.
What do I think about the scalability of the solution?
Trend Micro Apex One is scalable.
We have approximately 300 clients using the solution.
How are customer service and support?
I have not used the support from Trend Micro Apex One.
How was the initial setup?
The initial setup of Trend Micro Apex One is simple and easy to manage. The platform is easy to understand.
The implementation took less than one month.
The steps we took for the implementation of the solution were the installation of the server, the deployments from the clients, the agents in clients, and the configuration of the too,l such as rules.
What about the implementation team?
We did the implementation of the solution in-house.
What's my experience with pricing, setup cost, and licensing?
We have the smallest package of Trend Micro Apex One. The full package is expensive, and it was more expensive than we thought.
What other advice do I have?
The maintenance of the solution is not difficult.
We are looking into using Microsoft solutions instead of Trend Micro Apex One.
I would recommend this solution to others.
I rate Trend Micro Apex One an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Responsive technical support, reasonably price, but lacking performance
Pros and Cons
- "I have opened three tickets with the technical support and they were responsive and asked me to send them my logs."
- "In the future, the solution should include the XDR feature."
What needs improvement?
When Trend Micro Apex One detects malware it should take action immediately. For example, detection and deletion.
The end-user at times experiences slow performance on their work station, this should improve.
In the future, the solution should include the XDR feature.
For how long have I used the solution?
I have been using Trend Micro Apex One for approximately one month.
How are customer service and support?
I have opened three tickets with the technical support and they were responsive and asked me to send them my logs.
Which solution did I use previously and why did I switch?
I was previously using Trend Micro Worry-Free Business and I switched because Trend Micro Apex One has more features.
What's my experience with pricing, setup cost, and licensing?
The price of the solution is reasonable.
What other advice do I have?
I rate Trend Micro Apex One a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Security Engineer at a tech services company with 501-1,000 employees
Modern, user-friendly tool with impressive machine learning
Pros and Cons
- "The ADR capability of Trend Micro has helped us in investigating the root cause for any threat that is hunting by providing us with good visibility of the timeline and activity of the threat."
- "I would like to see a sandboxing feature in the next release - which is currently something being supported by a third party - in addition to EDR capability on the cloud applications."
What is our primary use case?
We use Trend Micro Apex One to block threats that do not contain files. This is done by utilizing machine learning techniques to understand if there is any abnormal behaviors or execution of any processes being done on the machines.
How has it helped my organization?
We have been able to develop policies created to monitor abnormal behaviors in addition to application control level policies that only allow specific applications to execute - the rest are blocked.
What is most valuable?
The EDR capability of Trend Micro has helped us in investigating the root cause for any threat that is hunting by providing us with good visibility of the timeline and activity of the threat.
Additionally, Trend Micro can be rolled out with some script which no longer requires us to rely on third party tools.
What needs improvement?
I would like to see a sandboxing feature in the next release - which is currently something being supported by a third party - in addition to EDR capability on the cloud applications.
For how long have I used the solution?
I have been using this solution for more than a year now.
What do I think about the stability of the solution?
So far from a performance standpoint, we haven't faced any issues. We feel it's a stable product and it is not that resource-intensive either.
What do I think about the scalability of the solution?
It is scalable and you do not need to purchase additional hardware to do so.
How are customer service and support?
The support is really good in the Middle East, they are even available on the weekends to address issues.
Which solution did I use previously and why did I switch?
We used McAfee in the past, we switched due to the modern techniques that are offered by Trend Micro. Trend Micro also offers excellent features and a great machine learning technique.
How was the initial setup?
The initial setup was very straightforward as we were clear on our scope and what we wanted to achieve with the solution. We had 700 work stations and about 250 servers and the overall deployment too two months.
What about the implementation team?
We used a combination of a vendor and an in-house team.
What's my experience with pricing, setup cost, and licensing?
There is an annual license.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network & Security Administrator at a logistics company with 501-1,000 employees
Stable, scalable and can easily be installed remotely or through dedicated tools
Pros and Cons
- "The solution is stable and integrated into the system quite well."
- "The technical support could have better response time."
What is our primary use case?
We use the latest version.
The solution handles all the necessary functions. These include machine learning, which is quite useful. The updates are constantly serviced and, as the solution is stable, it is updated daily.
What needs improvement?
The technical support could have better response time. It is quite time consuming and takes a day for them to get back to us.
For how long have I used the solution?
I have been using Trend Micro Apex one for a couple of years.
What do I think about the stability of the solution?
The solution is stable and integrated into the system quite well.
What do I think about the scalability of the solution?
The solution is scalable and its deployment varies with the server and license.
How are customer service and support?
The technical support could have better response time. It is quite time consuming and takes a day for them to get back to us.
How was the initial setup?
From the manager's vantage point, the solution has a straightforward setup for the user. It's quite easy.
The time the deployment takes is minimal, this process varying with the agent involved.
What about the implementation team?
The installation can be done remotely. There are many options available, including dedicated tools for the deployment.
There are only two or three people needed for the deployment who are referred by the end user. They consist of managers, manager segments and engineers.
Which other solutions did I evaluate?
Our organization did not evaluate another solution prior to going with Trend Micro Apex One.
What other advice do I have?
We are talking about the smart scan, office scan.
The solution is integrated in the system quite well.
There are around 400 users making use of the solution in our organization.
I would, indeed, recommend the solution to others.
Trend Micro Apex One constantly provides us with updates and affords the systems good protection, so I rate it as a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Buyer's Guide
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Updated: February 2025
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