Try our new research platform with insights from 80,000+ expert users
reviewer1619214 - PeerSpot reviewer
General Manager at a tech services company with 11-50 employees
Real User
Offers good protection, and has a wide variety of features
Pros and Cons
  • "They have a wide range of products, including a couple for virtual patching, which is very important."
  • "I would like to see the initial setup simplified to make it less complicated, and the price reduced."

What is our primary use case?

We use Trend Micro Apex One for endpoint scanning.

What is most valuable?

They have a wide range of products, including a couple for virtual patching, which is very important. They also have, cloud-based sandboxing options.

What needs improvement?

I would like to see the initial setup simplified to make it less complicated, and the price reduced.

Normally, I've seen the price of any antivirus for the first year where they will give you a free price comparison and a discount of 30%, 40%, but the second year, after renewal, they'll give you the normal standard list price.

For how long have I used the solution?

I have been working with Trend Micro Apex One for more than three years.

We work with on-premises solutions. There is no option for cloud solutions by default.

We are using the latest version.

Buyer's Guide
Trend Vision One Endpoint Security
December 2024
Learn what your peers think about Trend Vision One Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
825,609 professionals have used our research since 2012.

What do I think about the stability of the solution?

Trend Micro Apex One is very stable.

What do I think about the scalability of the solution?

I have a very small network of 152, and I expect it to be scalable. People are using it at 3,000. You go as you need more.

We had 140 to 170 or 200 users, but have had to cut back due to the pandemic. It's now between 140 and 150.

We intend to increase our usage by another ten or fifteen percent in the future.

How are customer service and support?

There will always be problems to fix, but once it's stable, it's stable. For the first three months, there is always the fixing of problems and getting updates.

Which solution did I use previously and why did I switch?

I am also working with Symantec Endpoint Security. I started using Trend Micro Apex One because Symantec was acquired by another company, and I was looking for a change.

How was the initial setup?

It is not as simple as it appears, but there are numerous options available. They include mobile security, as well as many other features. So you'll need some tricky options such as the use of servers and other such things. It isn't as straightforward as Symantec. 

When I use Symantec, it's simple, but Trend Micro has a lot of features, such as DLP, security, cloud sandboxing, and more. It requires the use of three or four servers.

The initial setup and consult will take one or two days, but the deployment for the branches will take five to seven days. In total it can take up to 20 days to move the package.

We have a technical team of two administrators who maintain this solution,

What about the implementation team?

We completed the implementation ourselves.

What's my experience with pricing, setup cost, and licensing?

The price is very high in comparison to EDR, XDR, and MDR. The pricing is quite high. 

When compared to Symantec, Kaspersky, and others the price is higher, they are more expensive. 

It is possible that it is more expensive because they only provide the solution on-premises.

Licensing fees can be paid yearly or with an option for three years.

We have a three-year perpetual license that is set to expire in May. We are considering renewing the license or exploring other market options.

Which other solutions did I evaluate?

My three-year contract expires in May, and I am just looking into other endpoint and EDR solutions.

What other advice do I have?

I would recommend this solution to others.

I would rate Trend Micro Apex One an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Kannan Raja - PeerSpot reviewer
Senior Executive at a leisure / travel company with 201-500 employees
Real User
Top 10
Heavy on system resources, lengthy scanning, but operates seamlessly
Pros and Cons
  • "Trend Micro Apex One is a seamless solution compared to others."
  • "The scans in Trend Micro Apex One take a very long time and it takes up my system resources. I do not receive alerts. These areas could improve."

What is our primary use case?

I am using Trend Micro Apex One for computer protection.

What is most valuable?

Trend Micro Apex One is a seamless solution compared to others.

What needs improvement?

The scans in Trend Micro Apex One take a very long time and it takes up my system resources. I do not receive alerts. These areas could improve.

For how long have I used the solution?

I have been using Trend Micro Apex One for approximately five years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

I can not scale the solution from a user level.

We have approximately 300 end users that are using the solution in my organization.

What about the implementation team?

We have approximately three people for the support of the solution.

What's my experience with pricing, setup cost, and licensing?

There is a license for this solution and it can be paid for monthly or annually.

What other advice do I have?

I rate Trend Micro Apex One a four out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Trend Vision One Endpoint Security
December 2024
Learn what your peers think about Trend Vision One Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
825,609 professionals have used our research since 2012.
reviewer1699974 - PeerSpot reviewer
Lead Systems Engineer at a computer software company with 10,001+ employees
Real User
Feature rich, easy to use, but heavy on system resources
Pros and Cons
  • "The main features that are useful are application control, vulnerability protection, and XDR Vision One which we have recently started using. Additionally, the solution is easy to use."
  • "Trend Micro Apex One could improve by providing signatureless detection, reducing the agent's needed system resources to increase performance, and enhance further the vulnerability assessment feature. These changes would be very helpful in the future."

What is our primary use case?

We are using Trend Micro Apex One for endpoint security.

What is most valuable?

The main features that are useful are application control, vulnerability protection, and XDR Vision One which we have recently started using. Additionally, the solution is easy to use.

What needs improvement?

Trend Micro Apex One could improve by providing signatureless detection, reducing the agent's needed system resources to increase performance, and enhance further the vulnerability assessment feature. These changes would be very helpful in the future.

For how long have I used the solution?

I have been using Trend Micro Apex One for a short period of time. However, the company I work for has been using it for a few years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

Trend Micro Apex One is scalable. 

How are customer service and support?

The technical support is satisfactory, the support could be better.

Which solution did I use previously and why did I switch?

I have used CrowdStrike.

How was the initial setup?

Trend Micro Apex One is easy to administer. They have different consoles to manage different aspects of the solution. If you want to use XDR you have to use Vision One and that is not good.

What other advice do I have?

I would recommend this solution. However, we have found that CrowdStrike is better.

I rate Trend Micro Apex One a six out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1456230 - PeerSpot reviewer
Head Cyber Security at a retailer with 10,001+ employees
Real User
Powerful, stable, and flexible, but integration could improve
Pros and Cons
  • "The solution is powerful, simple to use, and very flexible. Having the solution in the cloud allows us to do remote work from anywhere."
  • "Trend Micro Apex One could improve by having better integration in the future."

What is our primary use case?

We use Trend Micro Apex One for protection against network threats.

What is most valuable?

The solution is powerful, simple to use, and very flexible. Having the solution in the cloud allows us to do remote work from anywhere.

What needs improvement?

Trend Micro Apex One could improve by having better integration in the future.

For how long have I used the solution?

I have used Trend Micro Apex One for approximately two months.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

In my experience, Trend Micro Apex One has been scalable.

We have approximately 5,000 users using this solution.

How was the initial setup?

It was quite easy for us to migrate to Trend Micro Apex One cloud.

What about the implementation team?

We used a three-member outsourced team that did the implementation and maintenance of the solution for approximately one month.

What's my experience with pricing, setup cost, and licensing?

We are using an annual license for this solution.

What other advice do I have?

I would recommend this solution to others.

I rate Trend Micro Apex One a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1768674 - PeerSpot reviewer
Network Specialist at a computer software company with 1,001-5,000 employees
Real User
Quick to install and stable threat protection software, however, it can cause slow performance in your device
Pros and Cons
  • "Stable threat protection software that's quick to install. The security it provides is okay."
  • "This software could affect the performance of your device negatively, particularly causing slow performance after installation."

What is our primary use case?

We're using Trend Micro Apex One for protection against threats.

What is most valuable?

The security Trend Micro Apex One provides is okay.

What needs improvement?

The device, e.g. laptop, becomes slow after installing Trend Micro Apex One, so this is an area for improvement. The security it provides is okay, but it causes slow performance after installation. Personally, I don't like this software, because I can install and use other solutions that won't affect the performance of my laptop, though Trend Micro Apex One has many uses.

For how long have I used the solution?

My company has been using Trend Micro Apex One for more than one year.

What do I think about the stability of the solution?

Trend Micro Apex One is a stable software.

How was the initial setup?

Installation of this software was quick. It took just 10 to 20 minutes to complete the installation.

What other advice do I have?

I'm an infrastructure consultant, not part of the security team. My company is a system integrator in Thailand. We have many, many silos, e.g. we have the security, data, network, and development teams. My role is under the network team.

I wouldn't recommend Trend Micro Apex One to other users who want to start using it.

My company pays for the license of this software, but I don't know if it's a monthly or a yearly subscription.

My rating for Trend Micro Apex One is a five out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
reviewer1630719 - PeerSpot reviewer
Head of IT Service and Infrastructure at a construction company with 5,001-10,000 employees
Real User
Scalability and the central point of XDR are good features, but it needs better user interface and pricing
Pros and Cons
  • "Its scalability and the central point of XDR so that all items are centrally reporting to one solution are the most valuable features."
  • "Its pricing should be improved. In some cases, the user interface was not ready for our proof of concept. It wasn't a beta phase service."

What is our primary use case?

I am using it for our test proposal for our proof of concept. I am using its latest version.

What is most valuable?

Its scalability and the central point of XDR so that all items are centrally reporting to one solution are the most valuable features.

What needs improvement?

Its pricing should be improved. In some cases, the user interface was not ready for our proof of concept. It wasn't a beta phase service. 

What do I think about the scalability of the solution?

It is scalable.

How are customer service and technical support?

It was great.

How was the initial setup?

Its initial setup was straightforward.

What's my experience with pricing, setup cost, and licensing?

Its pricing should be improved.

What other advice do I have?

I would recommend it for some infrastructure. I would rate Trend Micro Apex One a seven out of 10.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1118550 - PeerSpot reviewer
Product Specialist at a comms service provider with 501-1,000 employees
Reseller
Lightweight, automatically scans websites and email attachments, and easy to use
Pros and Cons
  • "I can run a full scan and it won't cost too much in terms of resources, which is good."
  • "I would like to see behavior analysis capabilities included."

What is our primary use case?

This product is set up on our company laptops and I used it to scan files to ensure there is no virus or malware on my PC.

What is most valuable?

Sometimes when I browse to a website, there will be malicious content and it will be pointed out by Trend Micro.

This product automatically scans my email attachments to make sure that there is no malware or any malicious code.

Another advantage is that the level of resources it consumes is not very significant. I can run a full scan and it won't cost too much in terms of resources, which is good.

What needs improvement?

I would like to see behavior analysis capabilities included. This type of module can effectively detect an attack, like ransomware. This is not something that I have at the moment.

The dashboard could be a little bit easier.

For how long have I used the solution?

I have been using Trend Micro Apex One since I joined the company, six or seven years ago. The company was using it prior to that.

What do I think about the stability of the solution?

This product is quite stable and reliable.

What do I think about the scalability of the solution?

There are between 200 and 300 users in the company.

How are customer service and technical support?

Our IT department handles technical support, so if I need help then I don't contact the vendor directly.

What about the implementation team?

Our IT department is responsible for deployment and maintenance. They follow ISO compliance and keep the product up to date.

What's my experience with pricing, setup cost, and licensing?

Licensing fees are paid on a yearly basis.

What other advice do I have?

This product is easy to use, doesn't consume too much in terms of resources, and has automatic scanning. Because of these features, I recommend it to other users.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Executive at a manufacturing company with 11-50 employees
Real User
Mature, easy to use, and the behavior monitoring is helpful
Pros and Cons
  • "The most valuable feature is the behavior monitoring."
  • "When I was setting this up for one of my clients, I was not able to deploy the DLP."

What is our primary use case?

We are a solution provider and Apex One is one of the products that we provide to our customers. It is used as part of a security and antivirus solution.

What is most valuable?

The most valuable feature is the behavior monitoring.

The interface is user-friendly. Even people without IT experience can easily make use of machine learning or predictive analytics.

What needs improvement?

When I was setting this up for one of my clients, I was not able to deploy the DLP. It was not working and I think that this area is in need of improvement.

For how long have I used the solution?

Our team has been working with Apex One for almost two and a half years, although I have been working with it myself for between six and seven months.

What do I think about the stability of the solution?

Our customers are very satisfied with the stability and the product overall.

What do I think about the scalability of the solution?

I have 20 to 30 clients who use this product.

How are customer service and technical support?

The technical support is very good, although it takes some time to get connected to them. Once they are available then the support is fine.

Which solution did I use previously and why did I switch?

We have been using Apex One since it was the OfficeScan product. We are currently in the process of upgrading and we are having some issues with the process. We would like a better solution but they are not providing one for us.

How was the initial setup?

The deployment takes between two and two and a half hours.

What about the implementation team?

We handle the deployment for our customers.

What other advice do I have?

This is a mature product that is nice to use.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free Trend Vision One Endpoint Security Report and get advice and tips from experienced pros sharing their opinions.
Updated: December 2024
Buyer's Guide
Download our free Trend Vision One Endpoint Security Report and get advice and tips from experienced pros sharing their opinions.