We use Trend Micro OfficeScan for endpoint and server security and protection in a small enterprise organization.
Head of IT at a financial services firm with 11-50 employees
Offers firewall protection for our web servers in production and is easy to use
Pros and Cons
- "I would emphasize the ease of use and the quality of operations. Trend Micro is quite stable."
- "We had a few occasions where we had to turn off our clients' computers to upgrade the drivers."
What is our primary use case?
How has it helped my organization?
Other major components can be integrated with the OfficeScan solution and managed through a centralized console. We haven't started using all of them yet. We are going to use the DLP data leakage prevention component, soon. It can be added as a plug-in. It's just a separate license.
What is most valuable?
The ease of use is most valuable with Trend Micro OfficeScan. I value the security provided. We haven't had any specific incidents while using it. It's doing its primary job quite well. It is also well integrated with other Trend Micro Solutions that we use, via Trend Micro Control Manager.
I would emphasize the ease of use and the quality of operations.
What needs improvement?
We had a few compatibility issues while updating certain drivers. We had a few occasions where we had to temporarily turn off the solution on our clients' computers to upgrade the drivers.
It's not completely the fault of the antivirus provider. The problem is with the Microsoft Windows system and the drivers themselves. It's a shared responsibility.
Trend Micro needs some kind of included warning when OfficeScan senses that somebody is updating some drivers that have known issues. I have the same problem occur also with other products, so it's not specific to Trend Micro OfficeScan. It's a typical problem.
Buyer's Guide
Trend Vision One Endpoint Security
March 2025

Learn what your peers think about Trend Vision One Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
844,944 professionals have used our research since 2012.
For how long have I used the solution?
In this company, we've been using Trend Micro OfficeScan for 15 years.
What do I think about the stability of the solution?
Trend Micro is quite stable. We didn't have too many problems. There were, in the past, a few occasions where we had some problems. That was mostly related to new Microsoft Windows versions.
Lately, it's been quite stable and we are satisfied with it.
What do I think about the scalability of the solution?
For the scalability, we are quite small. We are not a large company. We have around 60 licenses that cover both endpoints and servers (essentially, the same client is used everywhere, just the policies are different). For that number of licenses, scalability is not a problem.
How are customer service and support?
Their technical support is good. We didn't have many requests. I had one request recently, and it was very fast. They provided us an adequate solution.
Which solution did I use previously and why did I switch?
Trend Micro OfficeScan was used from the beginning to replace some solutions. It has been used for the last 15 years. We are mostly a Trend Micro shop.
How was the initial setup?
The initial setup is quite straightforward. There are a lot of options after you set up the solution. After the initial setup, it's quite easy to do. It's not complex.
What about the implementation team?
We acquired it through a reseller. They are also a systems integrator. They provide other solutions and support for us. We took the Trend Micro solutions from them.
What other advice do I have?
On a scale from one to ten, I would rate the platform a nine.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Solutions Architect at a comms service provider with 11-50 employees
Customer-friendly technical support, with beneficial DLP, and is easy to install
Pros and Cons
- "It has the ability to share, which is not available in other products."
- "The security features need improvement."
What is our primary use case?
Trend Micro Apex One is very helpful, for our customers.
Trend Micro Apex One provides our clients with threat detection and response. It offers protection against threats.
What is most valuable?
Trend Micro Apex One provides our customers with the best endpoint security.
It has the ability to share, which is not available in other products.
The DLP feature is beneficial to handle devices and other important files that cannot be accessed, sent, or shared.
What needs improvement?
This solution should be more secure, in my opinion.
The security features need improvement.
For how long have I used the solution?
We are partners with Trend Micro.
We have been providing Trend Micro Apex One for a few years.
What do I think about the stability of the solution?
There are no issues with the stability of Trend Micro Apex One.
What do I think about the scalability of the solution?
Trend Micro Apex One is a scalable product.
This solution has been provided to 13 or 14 clients.
How are customer service and support?
Technical support is customer friendly.
Which solution did I use previously and why did I switch?
We offer Trend Micro Endpoint, Apex Central, XCR, EDI, EPP, and their deep security.
We provide endpoint security for the extra server.
We have provided many solutions from Trend Micro.
How was the initial setup?
The initial setup is straightforward.
What's my experience with pricing, setup cost, and licensing?
This solution requires a license. It's an annual subscription.
What other advice do I have?
I would recommend this solution who are interested in endpoint security.
I would rate Trend Micro Apex One a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Buyer's Guide
Trend Vision One Endpoint Security
March 2025

Learn what your peers think about Trend Vision One Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
844,944 professionals have used our research since 2012.
Technical Engineer at Hitachi Systems, Ltd.
A solution capable of handling multiple users at the same time
Pros and Cons
- "Stability-wise, it is a good product, and I rate it a ten out of ten."
- "The solution needs to have SDR in it. So, SDR is an area where the solution needs to work and improve itself."
What is our primary use case?
I use the solution to meet the requirements of our customers.
What is most valuable?
EDR is one of the most valuable features of the solution.
What needs improvement?
The solution needs to have SDR in it. So, SDR is an area where the solution needs to work and improve itself.
Since I am not working extensively with this solution, I am not in a position to comment on what other additional features need to be added to it.
For how long have I used the solution?
I have been using Trend Micro Apex One for five years. Also, I am using a SaaS version of the solution. My company has a partnership with Trend Micro Apex One.
What do I think about the stability of the solution?
Stability-wise, it is a good product, and I rate it a ten out of ten.
What do I think about the scalability of the solution?
It is a scalable solution. The solution works, in the same manner, irrespective of the number of users using it. One of our customers has 25000 users using the solution. Scalability-wise, I rate it a ten out of ten.
What other advice do I have?
Overall, I rate the solution a ten out ten.
Disclosure: My company has a business relationship with this vendor other than being a customer:
Head of IT Service and Infrastructure at a construction company with 5,001-10,000 employees
Scalability and the central point of XDR are good features, but it needs better user interface and pricing
Pros and Cons
- "Its scalability and the central point of XDR so that all items are centrally reporting to one solution are the most valuable features."
- "Its pricing should be improved. In some cases, the user interface was not ready for our proof of concept. It wasn't a beta phase service."
What is our primary use case?
I am using it for our test proposal for our proof of concept. I am using its latest version.
What is most valuable?
Its scalability and the central point of XDR so that all items are centrally reporting to one solution are the most valuable features.
What needs improvement?
Its pricing should be improved. In some cases, the user interface was not ready for our proof of concept. It wasn't a beta phase service.
What do I think about the scalability of the solution?
It is scalable.
How are customer service and technical support?
It was great.
How was the initial setup?
Its initial setup was straightforward.
What's my experience with pricing, setup cost, and licensing?
Its pricing should be improved.
What other advice do I have?
I would recommend it for some infrastructure. I would rate Trend Micro Apex One a seven out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Assistant Manager IT Infrastructure at a manufacturing company with 501-1,000 employees
Stable, straightforward to set up, and reasonably-priced
Pros and Cons
- "This is a very stable product and we plan to continue using it."
- "The support could be more customer-friendly, although my experience with them has been okay."
What is our primary use case?
We are using this product for endpoint protection on all of our workstations and servers.
What is most valuable?
We are using this as an antivirus solution and all of those features are helpful.
What needs improvement?
The support could be more customer-friendly, although my experience with them has been okay.
For how long have I used the solution?
We have been using Trend Micro Apex One for a couple of years.
What do I think about the stability of the solution?
This is a very stable product and we plan to continue using it.
What do I think about the scalability of the solution?
We have approximately 1,000 users.
How are customer service and technical support?
I have rarely been in contact with technical support, but my experience with them has been okay.
How was the initial setup?
The installation process is straightforward. We are automating it, so I am not sure of the time that it takes to deploy. Installing it is done through our group policy.
What about the implementation team?
Our organization deployed it with an in-house team before I joined.
What's my experience with pricing, setup cost, and licensing?
The cost of this solution is mid-level; not cheap nor expensive. The subscription is paid on an annual basis.
Which other solutions did I evaluate?
The evaluation of products took place before I joined the company.
What other advice do I have?
Overall, this is a good solution and I can recommend it.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Product Specialist at a comms service provider with 501-1,000 employees
Lightweight, automatically scans websites and email attachments, and easy to use
Pros and Cons
- "I can run a full scan and it won't cost too much in terms of resources, which is good."
- "I would like to see behavior analysis capabilities included."
What is our primary use case?
This product is set up on our company laptops and I used it to scan files to ensure there is no virus or malware on my PC.
What is most valuable?
Sometimes when I browse to a website, there will be malicious content and it will be pointed out by Trend Micro.
This product automatically scans my email attachments to make sure that there is no malware or any malicious code.
Another advantage is that the level of resources it consumes is not very significant. I can run a full scan and it won't cost too much in terms of resources, which is good.
What needs improvement?
I would like to see behavior analysis capabilities included. This type of module can effectively detect an attack, like ransomware. This is not something that I have at the moment.
The dashboard could be a little bit easier.
For how long have I used the solution?
I have been using Trend Micro Apex One since I joined the company, six or seven years ago. The company was using it prior to that.
What do I think about the stability of the solution?
This product is quite stable and reliable.
What do I think about the scalability of the solution?
There are between 200 and 300 users in the company.
How are customer service and technical support?
Our IT department handles technical support, so if I need help then I don't contact the vendor directly.
What about the implementation team?
Our IT department is responsible for deployment and maintenance. They follow ISO compliance and keep the product up to date.
What's my experience with pricing, setup cost, and licensing?
Licensing fees are paid on a yearly basis.
What other advice do I have?
This product is easy to use, doesn't consume too much in terms of resources, and has automatic scanning. Because of these features, I recommend it to other users.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Manager at a consultancy with 1,001-5,000 employees
Good support, reasonably-priced, and we are fully satisfied with the functionality
Pros and Cons
- "The most valuable feature is Vulnerability Protection."
- "We are completely satisfied with the functionality of the product, but the reporting should be more granular."
What is our primary use case?
There are multiple components to our use case and one of them is the anti-virus.
What is most valuable?
The most valuable feature is Vulnerability Protection.
What needs improvement?
We are completely satisfied with the functionality of the product, but the reporting should be more granular.
For how long have I used the solution?
We have been using this solution for the last three years.
What do I think about the stability of the solution?
There have been limitations at times.
What do I think about the scalability of the solution?
We have more than 3,000 users.
How are customer service and technical support?
Technical support is good.
How was the initial setup?
The initial setup was straightforward. It was not complex.
What's my experience with pricing, setup cost, and licensing?
Compared to other products on the market, I think that the pricing is reasonable. We are satisfied with the licensing model.
What other advice do I have?
Depending on the requirement, I would recommend this solution, although it should have more granular reporting.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Good technology with advanced security and good reliability
Pros and Cons
- "he setup is simple."
- "Sometimes it will not communicate with the server, and we need to manually restart items."
What is our primary use case?
The product is used for security and protection so that we can protect our users.
What is most valuable?
I like the enhanced security. It offers very good advanced technology.
The setup is simple.
It's easy to scale the licensing as needed.
The solution is stable.
Technical support has been helpful.
What needs improvement?
The solution has some offline issues sometimes. Sometimes it will not communicate with the server, and we need to manually restart items.
When Microsoft updates, we need to ensure Trend Micro also updates. Sometimes they are out of sync.
For how long have I used the solution?
I've been using the solution for only one project.
What do I think about the stability of the solution?
It is a stable solution. There are no bugs or glitches. It doesn't crash or freeze. Apart from issues we've had where it suddenly doesn't communicate with the server, it's been fine.
What do I think about the scalability of the solution?
The solution is scalable. You can increase usage if you like. You just need to purchase a bit more in order to expand.
How are customer service and support?
Technical support is fine. The response usually happens within one or two days.
How was the initial setup?
The initial setup of the product is okay. We can do a few configurations and the implementation is pretty simple. We can manage it easily. It's easy to understand.
The deployment took five to ten minutes. It does not take too long to set up.
What about the implementation team?
I was able to handle the setup myself. The deployment isn't too bad.
What's my experience with pricing, setup cost, and licensing?
The solution offers an annual subscription.
What other advice do I have?
I'm using the latest version of the solution. It's on the cloud and, therefore, always the latest.
I'd recommend the solution to others who would like to try the solution. It offers good customer-facing protection. We've had customers that have avoided items like ransomware and malicious attacks.
I would rate the solution nine out of ten overall. We've been pleased with its security capabilities.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

Buyer's Guide
Download our free Trend Vision One Endpoint Security Report and get advice and tips from experienced pros
sharing their opinions.
Updated: March 2025
Product Categories
Endpoint Protection Platform (EPP) Endpoint Compliance Endpoint Detection and Response (EDR)Popular Comparisons
CrowdStrike Falcon
Microsoft Defender for Endpoint
SentinelOne Singularity Complete
Cisco Secure Endpoint
Cortex XDR by Palo Alto Networks
Fortinet FortiClient
Symantec Endpoint Security
HP Wolf Security
Trellix Endpoint Security
Kaspersky Endpoint Security for Business
Intercept X Endpoint
ESET Endpoint Protection Platform
Check Point Harmony Endpoint
VMware Carbon Black Endpoint
Buyer's Guide
Download our free Trend Vision One Endpoint Security Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- What are the biggest differences between BitDefender and Trend Micro?
- What's the difference between Trend Micro Deep Security and Trend Micro Apex One?
- What is the biggest difference between EPP and EDR products?
- Can Cylance be used with Symantec or Kaspersky endpoint solutions without conflict?
- When evaluating Endpoint Security, what aspect do you think is the most important to look for?
- What's the best way to trial endpoint protection solutions?
- What are the threats associated with using ‘bogus’ cybersecurity tools?
- Which Endpoint Protection Solution offers Zero Trust (ZTN) as a feature?
- What to choose: an endpoint antivirus, an EDR solution or both?
- Which ransomware is the biggest threat in 2020?