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reviewer1072692 - PeerSpot reviewer
Head of IT at a financial services firm with 11-50 employees
Real User
Top 5Leaderboard
Offers firewall protection for our web servers in production and is easy to use
Pros and Cons
  • "I would emphasize the ease of use and the quality of operations. Trend Micro is quite stable."
  • "We had a few occasions where we had to turn off our clients' computers to upgrade the drivers."

What is our primary use case?

We use Trend Micro OfficeScan for endpoint and server security and protection in a small enterprise organization. 

How has it helped my organization?

Other major components can be integrated with the OfficeScan solution and managed through a centralized console. We haven't started using all of them yet. We are going to use the DLP data leakage prevention component, soon. It can be added as a plug-in. It's just a separate license.

What is most valuable?

The ease of use is most valuable with Trend Micro OfficeScan. I value the security provided. We haven't had any specific incidents while using it. It's doing its primary job quite well. It is also well integrated with other Trend Micro Solutions that we use, via Trend Micro Control Manager.

I would emphasize the ease of use and the quality of operations.

What needs improvement?

We had a few compatibility issues while updating certain drivers. We had a few occasions where we had to temporarily turn off the solution on our clients' computers to upgrade the drivers. 

It's not completely the fault of the antivirus provider. The problem is with the Microsoft Windows system and the drivers themselves. It's a shared responsibility.

Trend Micro needs some kind of included warning when OfficeScan senses that somebody is updating some drivers that have known issues. I have the same problem occur also with other products, so it's not specific to Trend Micro OfficeScan. It's a typical problem.

Buyer's Guide
Trend Vision One Endpoint Security
December 2024
Learn what your peers think about Trend Vision One Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
825,609 professionals have used our research since 2012.

For how long have I used the solution?

In this company, we've been using Trend Micro OfficeScan for 15 years.

What do I think about the stability of the solution?

Trend Micro is quite stable. We didn't have too many problems. There were, in the past, a few occasions where we had some problems. That was mostly related to new Microsoft Windows versions. 

Lately, it's been quite stable and we are satisfied with it.

What do I think about the scalability of the solution?

For the scalability, we are quite small. We are not a large company. We have around 60 licenses that cover both endpoints and servers (essentially, the same client is used everywhere, just the policies are different). For that number of licenses, scalability is not a problem.

How are customer service and support?

Their technical support is good. We didn't have many requests. I had one request recently, and it was very fast. They provided us an adequate solution.

Which solution did I use previously and why did I switch?

Trend Micro OfficeScan was used from the beginning to replace some solutions. It has been used for the last 15 years. We are mostly a Trend Micro shop.

How was the initial setup?

The initial setup is quite straightforward. There are a lot of options after you set up the solution. After the initial setup, it's quite easy to do. It's not complex.

What about the implementation team?

We acquired it through a reseller. They are also a systems integrator. They provide other solutions and support for us. We took the Trend Micro solutions from them.

What other advice do I have?

On a scale from one to ten, I would rate the platform a nine.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Itamar Kalay - PeerSpot reviewer
Information Security Professional Manager at Hermeticon
Real User
Top 10
Simple and cheap protection. I'd like to see AI features added.

What is our primary use case?

Main anti-virus, approximately 4000 endpoints.

How has it helped my organization?

No damage to the endpoints for more than two years.

What is most valuable?

Simple and cheap protection.

What needs improvement?

Include AI.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Trend Vision One Endpoint Security
December 2024
Learn what your peers think about Trend Vision One Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
825,609 professionals have used our research since 2012.
Regional Sale Manager at Cyber Labs
Real User
Top 5
Has many solutions that competitors lack; good for protecting the endpoint
Pros and Cons
  • "Many features that this solution has, competitors lack. The feature I think is quite good is data loss prevention."
  • "I think that this product needs to improve the data loss prevention port."

What is our primary use case?

It's quite a good solution for protecting the endpoint.

What is most valuable?

All the features are quite good. Many features that this solution has, competitors lack. The feature I think is quite good is data loss prevention.

What needs improvement?

I think that this product needs to improve the data loss prevention port.

For how long have I used the solution?

I have been using this solution for one year.

What other advice do I have?

We are using the SaaS version, but there's on-prem available as well.

Overall, I would rate this solution a nine, on a scale from one to 10, with one being the worst and 10 being the best.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner and user
PeerSpot user
Technical Engineer at Hitachi Systems, Ltd.
Real User
Top 20
A solution capable of handling multiple users at the same time
Pros and Cons
  • "Stability-wise, it is a good product, and I rate it a ten out of ten."
  • "The solution needs to have SDR in it. So, SDR is an area where the solution needs to work and improve itself."

What is our primary use case?

I use the solution to meet the requirements of our customers.

What is most valuable?

EDR is one of the most valuable features of the solution.

What needs improvement?

The solution needs to have SDR in it. So, SDR is an area where the solution needs to work and improve itself.

Since I am not working extensively with this solution, I am not in a position to comment on what other additional features need to be added to it.

For how long have I used the solution?

I have been using Trend Micro Apex One for five years. Also, I am using a SaaS version of the solution. My company has a partnership with Trend Micro Apex One.

What do I think about the stability of the solution?

Stability-wise, it is a good product, and I rate it a ten out of ten.

What do I think about the scalability of the solution?

It is a scalable solution. The solution works, in the same manner, irrespective of the number of users using it. One of our customers has 25000 users using the solution. Scalability-wise, I rate it a ten out of ten.

What other advice do I have?

Overall, I rate the solution a ten out ten.

Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
reviewer2031027 - PeerSpot reviewer
IT System Engineer for Windows Environment at a tech vendor with 201-500 employees
Real User
Effective behavior monitoring, beneficial data loss prevention, and scalable
Pros and Cons
  • "We don't use application control but instead, we use behavior monitoring, which is a good feature. The real-time scanning, data loss prevention, and endpoint sensor we use are beneficial"
  • "The integration is lacking in Trend Micro Apex One. It does not integrate well with Microsoft p solutions. For example, with Office 365, we have to buy another solution for mail protection. That's why we are assessing Microsoft Defender 365 because we have an email from Microsoft, an endpoint from Microsoft, and we use Windows systems."

What is our primary use case?

We are using Trend Micro Apex One for endpoint protection. We have this centralized server with the console and the agents on the client's system.

What is most valuable?

We don't use application control but instead, we use behavior monitoring, which is a good feature. The real-time scanning, data loss prevention, and endpoint sensor we use are beneficial 

What needs improvement?

The integration is lacking in Trend Micro Apex One. It does not integrate well with Microsoft p solutions. For example, with Office 365, we have to buy another solution for mail protection. That's why we are assessing Microsoft Defender 365 because we have an email from Microsoft, an endpoint from Microsoft, and we use Windows systems.

For how long have I used the solution?

I have been using Trend Micro Apex One for approximately two years.

What do I think about the stability of the solution?

We had some stability issues where we needed to patch the solution. However, it has come stable.

What do I think about the scalability of the solution?

Trend Micro Apex One is scalable.

We have approximately 300 clients using the solution.

How are customer service and support?

I have not used the support from Trend Micro Apex One.

How was the initial setup?

The initial setup of Trend Micro Apex One is simple and easy to manage. The platform is easy to understand.

The implementation took less than one month.

The steps we took for the implementation of the solution were the installation of the server, the deployments from the clients, the agents in clients, and the configuration of the too,l such as rules.

What about the implementation team?

We did the implementation of the solution in-house.

What's my experience with pricing, setup cost, and licensing?

We have the smallest package of Trend Micro Apex One. The full package is expensive, and it was more expensive than we thought.

What other advice do I have?

The maintenance of the solution is not difficult.

We are looking into using Microsoft solutions instead of Trend Micro Apex One.

I would recommend this solution to others.

I rate Trend Micro Apex One an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Saurabh Mehra - PeerSpot reviewer
Security Engineer at a tech services company with 501-1,000 employees
Real User
Modern, user-friendly tool with impressive machine learning
Pros and Cons
  • "The ADR capability of Trend Micro has helped us in investigating the root cause for any threat that is hunting by providing us with good visibility of the timeline and activity of the threat."
  • "I would like to see a sandboxing feature in the next release - which is currently something being supported by a third party - in addition to EDR capability on the cloud applications."

What is our primary use case?

We use Trend Micro Apex One to block threats that do not contain files. This is done by utilizing machine learning techniques to understand if there is any abnormal behaviors or execution of any processes being done on the machines.

How has it helped my organization?

We have been able to develop policies created to monitor abnormal behaviors in addition to application control level policies that only allow specific applications to execute - the rest are blocked. 

What is most valuable?

The EDR capability of Trend Micro has helped us in investigating the root cause for any threat that is hunting by providing us with good visibility of the timeline and activity of the threat.

Additionally, Trend Micro can be rolled out with some script which no longer requires us to rely on third party tools.

What needs improvement?

I would like to see a sandboxing feature in the next release - which is currently something being supported by a third party - in addition to EDR capability on the cloud applications.

For how long have I used the solution?

I have been using this solution for more than a year now.

What do I think about the stability of the solution?

So far from a performance standpoint, we haven't faced any issues. We feel it's a stable product and it is not that resource-intensive either.

What do I think about the scalability of the solution?

It is scalable and you do not need to purchase additional hardware to do so.

How are customer service and support?

The support is really good in the Middle East, they are even available on the weekends to address issues.

Which solution did I use previously and why did I switch?

We used McAfee in the past, we switched due to the modern techniques that are offered by Trend Micro. Trend Micro also offers excellent features and a great machine learning technique.

How was the initial setup?

The initial setup was very straightforward as we were clear on our scope and what we wanted to achieve with the solution. We had 700 work stations and about 250 servers and the overall deployment too two months.

What about the implementation team?

We used a combination of a vendor and an in-house team.

What's my experience with pricing, setup cost, and licensing?

There is an annual license.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT Manger at a engineering company with 501-1,000 employees
Real User
Top 10
A straightforward setup and good multi-layer protection with easy management capabilities
Pros and Cons
  • "The initial setup is pretty straightforward."
  • "We have found that this product is a bit heavy on the endpoints."

What is our primary use case?

We primarily use the solution as an antivirus. It protects our organization.

What is most valuable?

As a specialist and price management console, it's easy to manage. 

There is excellent multi-layer protection offered by the product. There are multiple layers of behavior monitoring, process monitoring, et cetera. The multi-layer aspect is actually one of the main reasons we chose this particular solution.

The initial setup is pretty straightforward.

We've found the stability to be very good.

What needs improvement?

We have found that this product is a bit heavy on the endpoints. This seems to be largely the fault of multiple processing on the identity side. If they could improve this identity protection on the endpoint so that it could take up fewer resources on the machines, it would be a marked improvement.

We have had one problem. When we go to use corporate licenses, we'd like to have the ability to distribute them all over the globe. However, they work under a SAS model, and not all entities can use the SAS model. They are bound by one license key with one setup. If they had three to five SAS models linked to one key, it would be much better.

For how long have I used the solution?

I've been using the solution for the past five years now. It's been a while.

What do I think about the stability of the solution?

The stability is very good. Basically, it's the latest version of OfficeScan. There aren't too many differences and the stability in both cases was good. It doesn't crash or freeze. There are no bugs or glitches. It's quite reliable.

What do I think about the scalability of the solution?

In terms of scalability, we've discovered that it is easy to scale. You basically just need to add the licenses and the console. If a company needs to expand the solution, it won't have any issues.

How was the initial setup?

The initial setup was not complex at all. It was easy and very straightforward. We recently migrated from OfficeScan to Apex One, and it was a very simple process overall. 

What's my experience with pricing, setup cost, and licensing?

The pricing, as compared to other options, is a bit higher. However, they're offering with single license multiple applications. With this product, you get things like application control, vulnerability control, et cetera. They have added more benefits. You may pay more, however, you also get more. Altogether, it's a rather reasonable offer.

What other advice do I have?

We are just a customer. We don't have a business relationship with the organization.

In general, I would rate the solution at a seven out of ten. It's okay. We've mostly been happy with it.

This product basically a traditional antivirus system. Similar to McAfee and Symantec, Trend Micro, is based on traditional antiviruses. They have made improvements on some things, however, at the enterprise level, we know that these days we need a second layer of protection, specifically for malware. That is why we are using two solutions - Trend Micro plus Cisco AMP. AMP is specific to malware protection. Trend Micro handles the traditional antivirus side. It's very difficult to trust just one solution these days. We need to make sure we cover all the protection layers. 

Trend Micro claims that basically, Apex One is an enterprise level solution. We have been using last five years, and, so far, we haven't experienced any problems. Therefore, it's safe to say that we can recommend a product like this to other mid-level or small enterprises.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1272801 - PeerSpot reviewer
Infraestructura & Seguridad TI at a pharma/biotech company with 51-200 employees
Real User
DLP feature is useful for our environment and we also get good support, but it needs a lighter agent that doesn't impact the performance
Pros and Cons
  • "DLP is a solid feature in the product. I like it very much. It is very useful in our environment. It is also a very stable solution. Their support is also very good."
  • "Trend Micro should make the agent lighter. When we run the scanning process, it consumes a lot of memory, and the performance is degraded. It is very invasive. It could be lighter. When we used Symantec, we didn't have this problem when we ran our scanning process. It worked like a charm. On the endpoints, it didn't feel like that the process is running, whereas, in Trend Micro Apex One, we can feel that the endpoint is running slow. Sometimes it even hangs. Scanning should be faster."

What is our primary use case?

We are using it as an antivirus solution. We are testing the Data Loss Prevention feature, but basically, we are using it for our endpoints in a segmented network. There is not so much traffic to the internet.

What is most valuable?

DLP is a solid feature in the product. I like it very much. It is very useful in our environment.

It is also a very stable solution. Their support is also very good.

What needs improvement?

Trend Micro should make the agent lighter. When we run the scanning process, it consumes a lot of memory, and the performance is degraded. It is very invasive. It could be lighter. When we used Symantec, we didn't have this problem when we ran our scanning process. It worked like a charm. On the endpoints, it didn't feel like that the process is running, whereas, in Trend Micro Apex One, we can feel that the endpoint is running slow. Sometimes it even hangs. Scanning should be faster.

For how long have I used the solution?

I have been using this solution for around three months.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

It should be easy to scale. We have 40,000 subscriptions.

How are customer service and technical support?

We are using the support from our region, and they provide very good support. They have very well-trained people. 

Which solution did I use previously and why did I switch?

We are migrating next week from Symantec Endpoint Protection to Trend Micro. We are part of a corporation that has offices in many countries of South America. We signed an agreement with Trend Micro, and that's why we are switching to Trend Micro.

How was the initial setup?

The initial setup was straightforward. It takes a day to configure the server for configuration policies and other such stuff. For the deployment of the endpoints, it can take 15 days to set it up at the workplace.

What about the implementation team?

Our IT department has around two people working on IT infrastructure and security. Those are the required people.

What's my experience with pricing, setup cost, and licensing?

We have a yearly subscription. Our subscription includes all solutions of Apex One, such as endpoint protection, DLP, and ransomware protection. We are paying around $30 for each.

What other advice do I have?

I would recommend this solution. Apex One has to make some changes to the scanning process. That's a negative point, but on the other hand, we get good support that responds almost immediately to our requests. 

I would rate Trend Micro Apex One a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Trend Vision One Endpoint Security Report and get advice and tips from experienced pros sharing their opinions.
Updated: December 2024
Buyer's Guide
Download our free Trend Vision One Endpoint Security Report and get advice and tips from experienced pros sharing their opinions.