We use the solution for protection against ransomware, viruses, and spyware. Additionally, we have the policy for integration with the cloud.
IT Operations Section Head at Toyota Motor Philippines Corporation
Effective behavior monitoring, highly reliable, and scalable
Pros and Cons
- "The most favorable features have been behavior monitoring and zero-day threat protection."
- "The integration could improve in this solution."
What is our primary use case?
What is most valuable?
The most favorable features have been behavior monitoring and zero-day threat protection.
What needs improvement?
The integration could improve in this solution.
For how long have I used the solution?
I have been using the solution for approximately four years.
Buyer's Guide
Trend Vision One Endpoint Security
February 2025

Learn what your peers think about Trend Vision One Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
839,422 professionals have used our research since 2012.
What do I think about the stability of the solution?
In the two years that we have been using the solution we have not had an issue with stability.
What do I think about the scalability of the solution?
The solution is scalable. We have approximately 2,500 licenses.
How was the initial setup?
The installation is easy and took approximately 10 minutes.
What about the implementation team?
We did the implementation ourselves and we have an automatic installer for our clients.
What's my experience with pricing, setup cost, and licensing?
The price of the solution was expensive in the first year we had it because we were purchasing it locally. This year we have a global discount for the license. There is an additional cost if you want maintenance support.
What other advice do I have?
I would recommend this solution to others.
I rate Trend Micro Apex One a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Presale consaltant at a manufacturing company with 1,001-5,000 employees
Helps with antivirus and malware control
Pros and Cons
- "I am impressed with the product's antivirus and malware application control."
- "The tool needs to improve its dashboard so that all the products can be managed from a single console."
What is most valuable?
I am impressed with the product's antivirus and malware application control.
What needs improvement?
The tool needs to improve its dashboard so that all the products can be managed from a single console.
For how long have I used the solution?
I have been working with the solution for one year.
What do I think about the stability of the solution?
I would rate the solution's stability an eight out of ten.
What do I think about the scalability of the solution?
I would rate the tool's scalability a nine out of ten.
How are customer service and support?
The tech support is fast and helpful.
How was the initial setup?
The product's initial setup is simple. We use the SaaS-based version of the product. You need to dedicate one person for the tool's maintenance.
What other advice do I have?
I would rate the product a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Buyer's Guide
Trend Vision One Endpoint Security
February 2025

Learn what your peers think about Trend Vision One Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
839,422 professionals have used our research since 2012.
CEO at Haniya Technologies
Responsive technical support, plenty of features, and high performance
Pros and Cons
- "Some of the valuable features of Trend Micro Apex One are DLP, encryption, and patch management."
- "All the features in Trend Micro Apex One are not compatible or functional for all the different operating systems. For example, they have fewer features in other operating systems compared to what they have for Microsoft Windows. It would be nice if they could have one solution which all functions work on all kinds of operating systems. It would be much easier for those who have different operating systems in their environment to have one solution."
What is most valuable?
Some of the valuable features of Trend Micro Apex One are DLP, encryption, and patch management.
What needs improvement?
All the features in Trend Micro Apex One are not compatible or functional for all the different operating systems. For example, they have fewer features in other operating systems compared to what they have for Microsoft Windows. It would be nice if they could have one solution which all functions work on all kinds of operating systems. It would be much easier for those who have different operating systems in their environment to have one solution.
For how long have I used the solution?
I have been using Trend Micro Apex One for approximately three years.
What do I think about the stability of the solution?
The solution is stable with high performance.
What do I think about the scalability of the solution?
Trend Micro Apex One is scalable.
We have approximately eight customers using this solution.
There are is a total of between 100 and 200 users using the solution.
How are customer service and technical support?
Trend Micro has an edge over other solutions in technical support because they have local support.
How was the initial setup?
The installation is very easy and quick, it takes approximately five to six hours to complete.
What about the implementation team?
We have one technician that deals with the implementation and maintenance of the solution. However, if you are going to implement the solution in an enterprise-level company then you will need a team of two to three.
Which other solutions did I evaluate?
I have evaluated other solutions, such as Kaspersky.
What other advice do I have?
I rate Trend Micro Apex One a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Network Security Engineer at S&T Bulgaria
Good technical support with a great complexity and the capability to scale
Pros and Cons
- "We've found the technical support to be very helpful overall."
- "The solution should adjust its pricing for the smaller market we are in."
What is our primary use case?
Next month, we will implement the solution as our own primary endpoint solution. Currently, we have clients that are using it for the same purpose.
What is most valuable?
We've just started the distribution of Trend Micro Products. We're at the start of the process. However, it's my understanding that it is a very complete solution.
With the DLP addition, it's quite a good product.
The complexity of the product is very good. It has a lot of features. It covers many items and different parts of intrusions.
The solution can scale quite well.
We've found the technical support to be very helpful overall.
What needs improvement?
We're still in the early stages of using the solution. We need more time to do some installations and work with the product to really be able to evaluate it completely.
We had some challenges with the initial setup.
The solution should adjust its pricing for the smaller market we are in.
For how long have I used the solution?
We've only been using the solution for about six months - or half a year. We haven't used the solution for that long just yet.
What do I think about the scalability of the solution?
The solution is very easy to scale and quite flexible. If a company needs to scale, it can do so with ease.
How are customer service and technical support?
We have our own global distributor, a local provider, and they have some technical personnel that covers the lower level of support queries. For a big issue, we contact the Trend Micro team directly.
It's very easy to contact both. They are very quick and responsive, They are quite knowledgeable and helpful. We're very satisfied with the level of service we are provided with.
How was the initial setup?
The initial setup can be difficult. We had some issues, however, we worked with a local provider here in Bulgaria, and successfully performed this type of installation previously.
What about the implementation team?
We had the assistance of a local provider that was well trained in implementation. They sorted out any problems we had and helped us set everything up. We were very satisfied with the results.
What's my experience with pricing, setup cost, and licensing?
We have a small market in Bulgaria and the price is always the leading issue and the leading decision point. Trend Micro is a big vendor, one of the best vendors, in my opinion. For a couple of years they've been in the top three and top five as an antivirus solution. Therefore, the quality comes at a price. I try to explain to our customers and our clients that they are paying for quality. That said, due to the fact that Bulgaria is such a small market, the pricing doesn't match the expectations.
Which other solutions did I evaluate?
I am currently comparing this solution with ESET.
What other advice do I have?
We are both a distributor of this product as well as a customer.
I'd recommend the solution to other companies. We don't just offer it to clients. We use it ourselves. We believe in the solution. We see the value in it.
I'd rate the solution at a nine out of ten. Although there are some improvements to be made, it's a very complete product with good flexibility and a good level of flexibility.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Distributor
Solutions Architect at a comms service provider with 11-50 employees
Customer-friendly technical support, with beneficial DLP, and is easy to install
Pros and Cons
- "It has the ability to share, which is not available in other products."
- "The security features need improvement."
What is our primary use case?
Trend Micro Apex One is very helpful, for our customers.
Trend Micro Apex One provides our clients with threat detection and response. It offers protection against threats.
What is most valuable?
Trend Micro Apex One provides our customers with the best endpoint security.
It has the ability to share, which is not available in other products.
The DLP feature is beneficial to handle devices and other important files that cannot be accessed, sent, or shared.
What needs improvement?
This solution should be more secure, in my opinion.
The security features need improvement.
For how long have I used the solution?
We are partners with Trend Micro.
We have been providing Trend Micro Apex One for a few years.
What do I think about the stability of the solution?
There are no issues with the stability of Trend Micro Apex One.
What do I think about the scalability of the solution?
Trend Micro Apex One is a scalable product.
This solution has been provided to 13 or 14 clients.
How are customer service and support?
Technical support is customer friendly.
Which solution did I use previously and why did I switch?
We offer Trend Micro Endpoint, Apex Central, XCR, EDI, EPP, and their deep security.
We provide endpoint security for the extra server.
We have provided many solutions from Trend Micro.
How was the initial setup?
The initial setup is straightforward.
What's my experience with pricing, setup cost, and licensing?
This solution requires a license. It's an annual subscription.
What other advice do I have?
I would recommend this solution who are interested in endpoint security.
I would rate Trend Micro Apex One a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
System Engineer at a comms service provider with 11-50 employees
Good technical support with the capability to scale and offers real-time scanning
Pros and Cons
- "The solution offers good community support."
- "It would be ideal if the solution could be simplified a bit."
What is our primary use case?
The solution is an endpoint antivirus. We primarily use it for endpoint security and protection.
Most of the customer requirements are just to have endpoint security - and something that is not just pattern-based or signature-based. They want to have protection with zero-day attacks and suspicious malware alerts.
What is most valuable?
Their real-time scan feature is excellent. It's proactively scanning every movement within the machine or the workstation. It's a very nice security feature.
The solution is largely stable.
The initial setup can be pretty straightforward.
The technical support is good. They have local techs that can assist. We don't have to worry about time zones, et cetera.
The solution offers good community support.
What needs improvement?
Trend Micro's reporting is lacking in a lot of ways. Right now, I have some customers that want the report to be customized, and we're having trouble with the customization of the reports in general. They need to make the features more flexible to meet the needs of clients. It's far too difficult to customize right now.
It would be ideal if the solution could be simplified a bit.
The product needs to execute faster. It's an aspect that can be improved upon in future releases.
For how long have I used the solution?
I've been working with the solution over the last 12 months at least.
What do I think about the stability of the solution?
The stability, for the most part, is very good. There are a few bigs and fixes here and there, however, that is typical of most software. It's not something that stops it from being reliable.
What do I think about the scalability of the solution?
We largely handle enterprise implementations.
How are customer service and technical support?
I'm satisfied with the level of support we get. Their support is good since they have local support here in the Philippines. They are knowledgeable and responsive, and it's nice to have local help.
How was the initial setup?
The initial setup is straightforward, as long as the setup of the customer is also straightforward. There could be some complexities involved. It depends on the current setup or network set up of the customers.
What's my experience with pricing, setup cost, and licensing?
I don't have the visibility in terms of pricing. It's not an aspect of the solution I concern with. I can't speak to the licensing costs or how often the company needs to pay.
Which other solutions did I evaluate?
It actually competes with McAfee and Symantec. They are our direct competitors.
What other advice do I have?
We are resellers of Trend Micro.
We're using the latest version of the solution. I'm not sure of the exact version number.
We use various deployment models, including on-premises and cloud.
In general, I would rate the solution nine out of ten. Our customers, for the most part, have been quite happy with the solution and its level of security.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Information Security Manager at a financial services firm with 1,001-5,000 employees
Great configuration for device management but has a long deployment process
Pros and Cons
- "It is very precise and allows more permission for different use cases."
- "It has good signature-based capabilities, but features like “shape detection” can be improved upon."
What is our primary use case?
For me, the use cases for Micro Apex apply to some agents only.
How has it helped my organization?
It is a great product capability-wise.
What is most valuable?
One of the features I like in Micro ApexOne is the configuration for device management; it is very precise and allows more permission for different use cases. For example, some job titles require specific and granular integrations for device management since the check is different from USB.
What needs improvement?
It has good signature-based capabilities. It's good for its capabilities but should offer a module with integrated machine learning where you can detect behaviour and knowledge.
Another significant issue is the deployment process; it is a little longer process and takes around five to six months.
For how long have I used the solution?
I have been using it for a year and a half. Although, I only log in a third of the time.
What do I think about the stability of the solution?
I have not faced any significant problems with stability on my computer. Therefore, I would rate it a seven as well, the same as scalability.
What do I think about the scalability of the solution?
I would rate the scalability a seven out of ten.
How are customer service and support?
Tech support could be better for a local company. I would give the tech support an overall rating of six and a half. We have to notify them that people are also using their product here.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup is difficult because the process is long, and it took us about five to six months because CORETech is about that size.
What about the implementation team?
We deployed it on-premise.
What other advice do I have?
As a whole, I would rate Micro ApexOne a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Engineer at a healthcare company with 10,001+ employees
It offers high visibility on the agent side
Pros and Cons
- "Apex One is flexible and offers a lot of visibility on the agent."
- "Apex One has some room for improvement on the agent side. I want to get more from the logs and those kinds of things. I want to see whether the agent has the proper updates or any issues with the machine itself."
What is our primary use case?
I use Apex One for endpoint security.
What is most valuable?
Apex One is flexible and offers a lot of visibility on the agent.
What needs improvement?
Apex One has some room for improvement on the agent side. I want to get more from the logs and those kinds of things. I want to see whether the agent has the proper updates or any issues with the machine itself. Also, if Trend Micro could add some more tools that I can use in my daily troubleshooting in the future, I think that would be good.
For how long have I used the solution?
I've been using Apex One for maybe five or six years.
What do I think about the stability of the solution?
I haven't had any issues with Apex One so far. It hasn't given me any problems.
How are customer service and support?
Support is Trend Micro's only downside. Their response time is slow.
Which solution did I use previously and why did I switch?
I think SAP's endpoint solution has more features available in its interface compared to Apex One.
How was the initial setup?
Installing and configuring Apex One is simple. It took maybe an hour.
What's my experience with pricing, setup cost, and licensing?
It varies. It can be cheaper, and the other one is more expensive or the other way around. It depends on the reseller and the salespeople unless I'm buying directly from the company.
What other advice do I have?
I rate Apex One eight out of 10. I would recommend it for home-based users. My only real issue with Apex One is the response time from support.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Buyer's Guide
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Updated: February 2025
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