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Pangeran Napitupulu - PeerSpot reviewer
Presale consaltant at a manufacturing company with 1,001-5,000 employees
Real User
Top 20
Helps with antivirus and malware control
Pros and Cons
  • "I am impressed with the product's antivirus and malware application control."
  • "The tool needs to improve its dashboard so that all the products can be managed from a single console."

What is most valuable?

I am impressed with the product's antivirus and malware application control. 

What needs improvement?

The tool needs to improve its dashboard so that all the products can be managed from a single console. 

For how long have I used the solution?

I have been working with the solution for one year. 

What do I think about the stability of the solution?

I would rate the solution's stability an eight out of ten. 

Buyer's Guide
Trend Vision One Endpoint Security
March 2025
Learn what your peers think about Trend Vision One Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,767 professionals have used our research since 2012.

What do I think about the scalability of the solution?

I would rate the tool's scalability a nine out of ten. 

How are customer service and support?

The tech support is fast and helpful. 

How was the initial setup?

The product's initial setup is simple. We use the SaaS-based version of the product. You need to dedicate one person for the tool's maintenance. 

What other advice do I have?

I would rate the product a nine out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Nadeem Syed - PeerSpot reviewer
CEO at Haniya Technologies
Reseller
Top 5Leaderboard
Responsive technical support, plenty of features, and high performance
Pros and Cons
  • "Some of the valuable features of Trend Micro Apex One are DLP, encryption, and patch management."
  • "All the features in Trend Micro Apex One are not compatible or functional for all the different operating systems. For example, they have fewer features in other operating systems compared to what they have for Microsoft Windows. It would be nice if they could have one solution which all functions work on all kinds of operating systems. It would be much easier for those who have different operating systems in their environment to have one solution."

What is most valuable?

Some of the valuable features of Trend Micro Apex One are DLP, encryption, and patch management.

What needs improvement?

All the features in Trend Micro Apex One are not compatible or functional for all the different operating systems. For example, they have fewer features in other operating systems compared to what they have for Microsoft Windows. It would be nice if they could have one solution which all functions work on all kinds of operating systems. It would be much easier for those who have different operating systems in their environment to have one solution.

For how long have I used the solution?

I have been using Trend Micro Apex One for approximately three years.

What do I think about the stability of the solution?

The solution is stable with high performance.

What do I think about the scalability of the solution?

Trend Micro Apex One is scalable.

We have approximately eight customers using this solution. 

There are is a total of between 100 and 200 users using the solution.

How are customer service and technical support?

Trend Micro has an edge over other solutions in technical support because they have local support.

How was the initial setup?

The installation is very easy and quick, it takes approximately five to six hours to complete.

What about the implementation team?

We have one technician that deals with the implementation and maintenance of the solution. However, if you are going to implement the solution in an enterprise-level company then you will need a team of two to three.

Which other solutions did I evaluate?

I have evaluated other solutions, such as Kaspersky.

What other advice do I have?

I rate Trend Micro Apex One a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Trend Vision One Endpoint Security
March 2025
Learn what your peers think about Trend Vision One Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,767 professionals have used our research since 2012.
Network Security Engineer at S&T Bulgaria
Real User
Good technical support with a great complexity and the capability to scale
Pros and Cons
  • "We've found the technical support to be very helpful overall."
  • "The solution should adjust its pricing for the smaller market we are in."

What is our primary use case?

Next month, we will implement the solution as our own primary endpoint solution. Currently, we have clients that are using it for the same purpose.

What is most valuable?

We've just started the distribution of Trend Micro Products. We're at the start of the process. However, it's my understanding that it is a very complete solution.

With the DLP addition, it's quite a good product.

The complexity of the product is very good. It has a lot of features. It covers many items and different parts of intrusions.

The solution can scale quite well.

We've found the technical support to be very helpful overall.

What needs improvement?

We're still in the early stages of using the solution. We need more time to do some installations and work with the product to really be able to evaluate it completely. 

We had some challenges with the initial setup.

The solution should adjust its pricing for the smaller market we are in.

For how long have I used the solution?

We've only been using the solution for about six months - or half a year. We haven't used the solution for that long just yet.

What do I think about the scalability of the solution?

The solution is very easy to scale and quite flexible. If a company needs to scale, it can do so with ease.

How are customer service and technical support?

We have our own global distributor, a local provider, and they have some technical personnel that covers the lower level of support queries. For a big issue, we contact the Trend Micro team directly. 

It's very easy to contact both. They are very quick and responsive, They are quite knowledgeable and helpful. We're very satisfied with the level of service we are provided with.

How was the initial setup?

The initial setup can be difficult. We had some issues, however, we worked with a local provider here in Bulgaria, and successfully performed this type of installation previously.

What about the implementation team?

We had the assistance of a local provider that was well trained in implementation. They sorted out any problems we had and helped us set everything up. We were very satisfied with the results.

What's my experience with pricing, setup cost, and licensing?

We have a small market in Bulgaria and the price is always the leading issue and the leading decision point. Trend Micro is a big vendor, one of the best vendors, in my opinion. For a couple of years they've been in the top three and top five as an antivirus solution. Therefore, the quality comes at a price. I try to explain to our customers and our clients that they are paying for quality. That said, due to the fact that Bulgaria is such a small market, the pricing doesn't match the expectations. 

Which other solutions did I evaluate?

I am currently comparing this solution with ESET.

What other advice do I have?

We are both a distributor of this product as well as a customer.

I'd recommend the solution to other companies. We don't just offer it to clients. We use it ourselves. We believe in the solution. We see the value in it.

I'd rate the solution at a nine out of ten. Although there are some improvements to be made, it's a very complete product with good flexibility and a good level of flexibility.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Distributor
PeerSpot user
reviewer1619214 - PeerSpot reviewer
General Manager at a tech services company with 11-50 employees
Real User
Offers good protection, and has a wide variety of features
Pros and Cons
  • "They have a wide range of products, including a couple for virtual patching, which is very important."
  • "I would like to see the initial setup simplified to make it less complicated, and the price reduced."

What is our primary use case?

We use Trend Micro Apex One for endpoint scanning.

What is most valuable?

They have a wide range of products, including a couple for virtual patching, which is very important. They also have, cloud-based sandboxing options.

What needs improvement?

I would like to see the initial setup simplified to make it less complicated, and the price reduced.

Normally, I've seen the price of any antivirus for the first year where they will give you a free price comparison and a discount of 30%, 40%, but the second year, after renewal, they'll give you the normal standard list price.

For how long have I used the solution?

I have been working with Trend Micro Apex One for more than three years.

We work with on-premises solutions. There is no option for cloud solutions by default.

We are using the latest version.

What do I think about the stability of the solution?

Trend Micro Apex One is very stable.

What do I think about the scalability of the solution?

I have a very small network of 152, and I expect it to be scalable. People are using it at 3,000. You go as you need more.

We had 140 to 170 or 200 users, but have had to cut back due to the pandemic. It's now between 140 and 150.

We intend to increase our usage by another ten or fifteen percent in the future.

How are customer service and support?

There will always be problems to fix, but once it's stable, it's stable. For the first three months, there is always the fixing of problems and getting updates.

Which solution did I use previously and why did I switch?

I am also working with Symantec Endpoint Security. I started using Trend Micro Apex One because Symantec was acquired by another company, and I was looking for a change.

How was the initial setup?

It is not as simple as it appears, but there are numerous options available. They include mobile security, as well as many other features. So you'll need some tricky options such as the use of servers and other such things. It isn't as straightforward as Symantec. 

When I use Symantec, it's simple, but Trend Micro has a lot of features, such as DLP, security, cloud sandboxing, and more. It requires the use of three or four servers.

The initial setup and consult will take one or two days, but the deployment for the branches will take five to seven days. In total it can take up to 20 days to move the package.

We have a technical team of two administrators who maintain this solution,

What about the implementation team?

We completed the implementation ourselves.

What's my experience with pricing, setup cost, and licensing?

The price is very high in comparison to EDR, XDR, and MDR. The pricing is quite high. 

When compared to Symantec, Kaspersky, and others the price is higher, they are more expensive. 

It is possible that it is more expensive because they only provide the solution on-premises.

Licensing fees can be paid yearly or with an option for three years.

We have a three-year perpetual license that is set to expire in May. We are considering renewing the license or exploring other market options.

Which other solutions did I evaluate?

My three-year contract expires in May, and I am just looking into other endpoint and EDR solutions.

What other advice do I have?

I would recommend this solution to others.

I would rate Trend Micro Apex One an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1506984 - PeerSpot reviewer
System Engineer at a comms service provider with 11-50 employees
Reseller
Good technical support with the capability to scale and offers real-time scanning
Pros and Cons
  • "The solution offers good community support."
  • "It would be ideal if the solution could be simplified a bit."

What is our primary use case?

The solution is an endpoint antivirus. We primarily use it for endpoint security and protection.

Most of the customer requirements are just to have endpoint security - and something that is not just pattern-based or signature-based. They want to have protection with zero-day attacks and suspicious malware alerts. 

What is most valuable?

Their real-time scan feature is excellent. It's proactively scanning every movement within the machine or the workstation. It's a very nice security feature.

The solution is largely stable.

The initial setup can be pretty straightforward.

The technical support is good. They have local techs that can assist. We don't have to worry about time zones, et cetera.

The solution offers good community support.

What needs improvement?

Trend Micro's reporting is lacking in a lot of ways. Right now, I have some customers that want the report to be customized, and we're having trouble with the customization of the reports in general. They need to make the features more flexible to meet the needs of clients. It's far too difficult to customize right now.

It would be ideal if the solution could be simplified a bit.

The product needs to execute faster. It's an aspect that can be improved upon in future releases.

For how long have I used the solution?

I've been working with the solution over the last 12 months at least.

What do I think about the stability of the solution?

The stability, for the most part, is very good. There are a few bigs and fixes here and there, however, that is typical of most software. It's not something that stops it from being reliable.

What do I think about the scalability of the solution?

We largely handle enterprise implementations.

How are customer service and technical support?

I'm satisfied with the level of support we get. Their support is good since they have local support here in the Philippines. They are knowledgeable and responsive, and it's nice to have local help.

How was the initial setup?

The initial setup is straightforward, as long as the setup of the customer is also straightforward. There could be some complexities involved. It depends on the current setup or network set up of the customers.

What's my experience with pricing, setup cost, and licensing?

I don't have the visibility in terms of pricing. It's not an aspect of the solution I concern with. I can't speak to the licensing costs or how often the company needs to pay.

Which other solutions did I evaluate?

It actually competes with McAfee and Symantec. They are our direct competitors.

What other advice do I have?

We are resellers of Trend Micro.

We're using the latest version of the solution. I'm not sure of the exact version number.

We use various deployment models, including on-premises and cloud.

In general, I would rate the solution nine out of ten. Our customers, for the most part, have been quite happy with the solution and its level of security.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Information Security Manager at a financial services firm with 1,001-5,000 employees
Real User
Great configuration for device management but has a long deployment process
Pros and Cons
  • "It is very precise and allows more permission for different use cases."
  • "It has good signature-based capabilities, but features like “shape detection” can be improved upon."

What is our primary use case?

For me, the use cases for Micro Apex apply to some agents only.

How has it helped my organization?

It is a great product capability-wise.

What is most valuable?

One of the features I like in Micro ApexOne is the configuration for device management; it is very precise and allows more permission for different use cases. For example, some job titles require specific and granular integrations for device management since the check is different from USB.

What needs improvement?

It has good signature-based capabilities. It's good for its capabilities but should offer a module with integrated machine learning where you can detect behaviour and knowledge.

Another significant issue is the deployment process; it is a little longer process and takes around five to six months.

For how long have I used the solution?

I have been using it for a year and a half. Although, I only log in a third of the time.

What do I think about the stability of the solution?

I have not faced any significant problems with stability on my computer. Therefore, I would rate it a seven as well, the same as scalability.

What do I think about the scalability of the solution?

I would rate the scalability a seven out of ten.

How are customer service and support?

Tech support could be better for a local company. I would give the tech support an overall rating of six and a half. We have to notify them that people are also using their product here.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup is difficult because the process is long, and it took us about five to six months because CORETech is about that size.

What about the implementation team?

We deployed it on-premise.

What other advice do I have?

As a whole, I would rate Micro ApexOne a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1746138 - PeerSpot reviewer
IT Engineer at a healthcare company with 10,001+ employees
Real User
Top 20
It offers high visibility on the agent side
Pros and Cons
  • "Apex One is flexible and offers a lot of visibility on the agent."
  • "Apex One has some room for improvement on the agent side. I want to get more from the logs and those kinds of things. I want to see whether the agent has the proper updates or any issues with the machine itself."

What is our primary use case?

I use Apex One for endpoint security. 

What is most valuable?

Apex One is flexible and offers a lot of visibility on the agent.

What needs improvement?

Apex One has some room for improvement on the agent side. I want to get more from the logs and those kinds of things. I want to see whether the agent has the proper updates or any issues with the machine itself. Also, if Trend Micro could add some more tools that I can use in my daily troubleshooting in the future, I think that would be good.

For how long have I used the solution?

I've been using Apex One for maybe five or six years. 

What do I think about the stability of the solution?

I haven't had any issues with Apex One so far. It hasn't given me any problems.

How are customer service and support?

Support is Trend Micro's only downside. Their response time is slow. 

Which solution did I use previously and why did I switch?

I think SAP's endpoint solution has more features available in its interface compared to Apex One.

How was the initial setup?

Installing and configuring Apex One is simple. It took maybe an hour. 

What's my experience with pricing, setup cost, and licensing?

It varies. It can be cheaper, and the other one is more expensive or the other way around. It depends on the reseller and the salespeople unless I'm buying directly from the company. 

What other advice do I have?

I rate Apex One eight out of 10. I would recommend it for home-based users. My only real issue with Apex One is the response time from support. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2011125 - PeerSpot reviewer
Head of Business Development at a tech services company with 51-200 employees
Real User
Good endpoint protection and helpful support but i not user-friendly
Pros and Cons
  • "The nano protection and device control are great."
  • "The product can be a bit heavy."

What is our primary use case?

We primarily use the solution for our endpoint protection. It is integrated for endpoint protection. It's a good product. Some of our clients also use the solution. 

What is most valuable?

Trend Micro Apex One is good for endpoint protection. They're a Gartner leader for it, so that's why customers like it. 

Their patch management is unique compared to other endpoint protection solutions. It is a good feature. 

The nano protection and device control are great. We were monitoring predictive machine learning. All features are available in the Apex One feature.

It's scalable.

It is stable.

Technical support is helpful.

What needs improvement?

It is not user-friendly. If they improve this side and make it more user-friendly, then it'll be helpful for IT admins in terms of operating the solution. It's just a bit complex to learn and use at this point, compared to other endpoints. 

Sometimes the solution cannot support legacy PCs.

The product can be a bit heavy.

For how long have I used the solution?

I've been dealing with the solution for one year.

What do I think about the stability of the solution?

The platform is good. The product offer is good and the customer experience is good. The only limitation is it's not easy to operate. That said, it is reliable.

What do I think about the scalability of the solution?

It is scalable. That's not a problem.

How are customer service and support?

Technical support isn't too bad. I've been satisfied with the level of support I can get. They are pretty responsive. Their level of knowledge is good.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I've also used Symantec, which is easier to set up. It's also lighter. However, Symantec's support is not good at all. 

How was the initial setup?

The solution has a moderate level of difficulty. It's not too easy and also not overly complex. For example, compared to Symantec, Trend Micro is more complex.

I'd rate the setup process a two out of five in terms of the ease of setup. You need to have prior knowledge. 

What other advice do I have?

We use the solution in-house. We also resell it and are integrators. 

We're using the latest version of the solution.

I'd rate the solution seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator / Reseller
PeerSpot user
Buyer's Guide
Download our free Trend Vision One Endpoint Security Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2025
Buyer's Guide
Download our free Trend Vision One Endpoint Security Report and get advice and tips from experienced pros sharing their opinions.