Trend Vision One Endpoint Security Reviews

Trend Micro Apex One was an upgrade for a desktop virus scanner, web reputation, and a firewall.

It is very easy to use.

One of the better features, in my opinion, is that it also makes use of a web reputation. For example, if someone accidentally clicks on a link in an email that leads to a malicious website, they will block it.

The interface is good.

It's an excellent product for a desktop.

The only improvement I can see is that it occasionally warns us about callbacks, and there's almost no way to trace it back other than a Windows service, making it difficult to completely eliminate it, or know what program is creating the callback.

The only thing that I would like to see changed or improved in the next release is when it reports C&C callbacks, to make it easier to trace, to see what's doing that, whether it's a program checking for updates or a malicious program. At this time, all it says is that it's a C&C callback and then traces back to a Windows Service.

We have been using Trend Micro Apex One for approximately 20 years.

We upgraded to Apex One, between four and six months ago.

Trend Micro Apex One is a stable solution.

Trend Micro Apex One is very scalable.

It's on everyone's desktop on their computers.

We don't have any plans to increase our usage.

Previously, we used the OfficeScan version.

We are currently using Carbon Black as well.

The initial setup is straightforward.

We gradually upgraded everyone from the previous version to the new version. If I add up all of the time we spent getting everything done, it probably took us a couple of weeks.

There are two of us that manage this solution as well as Carbon Black.

We completed the installation in-house.

We have never calculated the ROI. It may be difficult to calculate, but all it has to do is keep you safe once or twice and it has paid for itself.

The pricing is good.

Licensing fees are paid on a yearly basis. 

If I remember correctly, the cost is approximately four and a half thousand per year.

There are no additional fees.

I would rate Trend Micro Apex One a nine out of ten.

We are using it as an antivirus solution. We are testing the Data Loss Prevention feature, but basically, we are using it for our endpoints in a segmented network. There is not so much traffic to the internet.

DLP is a solid feature in the product. I like it very much. It is very useful in our environment.

It is also a very stable solution. Their support is also very good.

Trend Micro should make the agent lighter. When we run the scanning process, it consumes a lot of memory, and the performance is degraded. It is very invasive. It could be lighter. When we used Symantec, we didn't have this problem when we ran our scanning process. It worked like a charm. On the endpoints, it didn't feel like that the process is running, whereas, in Trend Micro Apex One, we can feel that the endpoint is running slow. Sometimes it even hangs. Scanning should be faster.

I have been using this solution for around three months.

It is very stable.

It should be easy to scale. We have 40,000 subscriptions.

We are using the support from our region, and they provide very good support. They have very well-trained people. 

We are migrating next week from Symantec Endpoint Protection to Trend Micro. We are part of a corporation that has offices in many countries of South America. We signed an agreement with Trend Micro, and that's why we are switching to Trend Micro.

The initial setup was straightforward. It takes a day to configure the server for configuration policies and other such stuff. For the deployment of the endpoints, it can take 15 days to set it up at the workplace.

Our IT department has around two people working on IT infrastructure and security. Those are the required people.

We have a yearly subscription. Our subscription includes all solutions of Apex One, such as endpoint protection, DLP, and ransomware protection. We are paying around $30 for each.

I would recommend this solution. Apex One has to make some changes to the scanning process. That's a negative point, but on the other hand, we get good support that responds almost immediately to our requests. 

I would rate Trend Micro Apex One a seven out of ten.

The management console is pretty good. We have a dashboard that shows us what stuff to log, different malicious links that people are trying to access and also if somebody was trying to connect something to the computer, to a USB port or something like that, and if this person is on the under control management. It shows that he tried and he got blocked. Also, the virus and malware attempts that were trying to attack the computer storage and stuff like that so the console is pretty intuitive, it's pretty user friendly. 

Managing the clients themselves, if, for example, I want to have different sites and laws. It's pretty easy to manage the clients and also to move them to different containers. The migration process itself is really easy from office scanning G to Apex One. It's just a few clicks to migrate the clients so the management is pretty good.

It works okay. The management console itself looks pretty much like the regular Office Mechanics. 

We are looking into different solutions, like SentinelOne and Sophos. We might continue with Apex One, it also depends on budget and pricing.

We enabled it a few months ago, but we only moved five to six clients from the office scan from the regular and point protection to Apex One. So far, it has actually resolved as one of the bugs that we had because the regular office scan, a client agent was causing some Windows problems. A lot of Windows systems were crashing, having blue screens. We didn't know what the message share or message said. We tried to analyze it and stuff like that. Eventually, we found out that it was actually because of the OfficeScan agent, the regular agent, and after moving them to Apex One, the blue screens had stopped. This was a good improvement.

We're not sure if we're going to continue with those products or their products or we're going to switch to something else. That's why we stopped the immigration process. If we were going to replace another product, it's not really efficient to waste time on it moving patients and other clients.

It's stable.

We're actually a very small team, currently, we're down to three. IT and infrastructure people deal with all of the network issues and all of the management of the systems for our IT systems and products. One guy does help desk and another person and I were managing the systems. It's actually down to two people to manage all of the other stuff like that.

We use it on a daily basis, Monitoring is part of our daily monitoring and schedule. We're going from our different systems, more critical stuff in the morning, for a few hours and then we get to our later tasks and stuff like that.

We offer support to the vendor directly. They were at our site two times already during the negotiation with the management. 

Based on the latest experience with technical support which was moving from migrating from the IMSDA to the DDI, it was actually pretty good. There was one support guy that worked with over the phone and everything is remote of course and after about two or three hours, all of it was running in production with the new system.

We previously used Symantec. I was mainly dealing with the end point, installing, and uninstalling it and solving different issues that were involved or problems that were involved due to the Symantec endpoint client, but besides that, I wasn't managing the system.

The main difference between the two is the heaviness that was edited with Symantec on the endpoint client itself and into the client. The agent is pretty heavy on the resources sometimes, the memory specialists and we feel that with Trend, the product is more light on the station, and doesn't consume a lot of resources. That's I think the main issue.

The initial setup was straightforward. We did the migration ourselves.

As a current user of Trend Micro, I would recommend it, it does the job. It works fine and usually stops different virus attempts. The management is really good, you can see everything on the dashboard. If someone downloads some kind of infected file or some malicious file, we can see it and it usually gets blocked automatically.

I would rate Apex One an eight out of ten. 

In the next release, I would like to have the ability that if something happens, then we have a record of what exactly has occurred on the station, how it started and how it evolved and eventually, in case something bad happened, something malicious gets through and it wasn't recognized in the signatures and the station got infected so that we can later come and analyze and investigate it and see what exactly happened and learn from it actually for the next time.

I've installed this product for clients numerous times. Each situation is different but usually it's for companies with a minimum of 50 users. One client had 200 users of Apex One, another 500 and I also had a larger client with 1,500 users. It's an enterprise license. I'm a pre-sales and implementation engineer and our company is the Apex One local partner in India.

I think this is the best solution in the category of endpoint protection, it's really excellent. It's better than McAfee. 

I think there could be improvement in a couple of areas, particularly with technical support and making the solution more user friendly. They could channel their video more efficiently and develop a root functionality solution control across all functions.

I've been working with this solution for two years. 

It's a stable solution, no problems. 

This solution is very scalable, it's great.

In general the technical support is very good, although lately I've been less satisfied with the local support here in India. 

Initial setup is straightforward, it takes a day. Deployment requires between two and five people depending on the size of the company. 

I think Apex One is a very good product for end-users. Some of the features you get here are also available in Symantec which is a better package, but Apex One is a better end solution. Symantec and McAfee both have good solutions but Apex One and Symantec are the best for end point security. For singular implementation, Apex One management is great for application control and deactivation.

I would rate this solution a 10 out of 10. 

We use Trend Micro Apex One for protection against network threats.

The solution is powerful, simple to use, and very flexible. Having the solution in the cloud allows us to do remote work from anywhere.

Trend Micro Apex One could improve by having better integration in the future.

I have used Trend Micro Apex One for approximately two months.

The solution is stable.

In my experience, Trend Micro Apex One has been scalable.

We have approximately 5,000 users using this solution.

It was quite easy for us to migrate to Trend Micro Apex One cloud.

We used a three-member outsourced team that did the implementation and maintenance of the solution for approximately one month.

We are using an annual license for this solution.

I would recommend this solution to others.

I rate Trend Micro Apex One a seven out of ten.

We use this product as our antivirus solution.

The most valuable feature is the antivirus. We don't use any of the other features.

For Trend Micro in general, I would like to see better technical responses.

We had a few issues with the former product (Office Scan - this is not an EDR product). We did not get any useful answer from technical support. As a conesquence, there is room for improvement as it comes to our future use of Apex One - let's see how this will evolve.

We are currently testing Apex One, formerly known as OfficeScan which we had been using during the last 6 years.

This is a stable product.

Apex One is scalable.

From what I can tell, the technical support is non-existent. I sent questions about search behavior a couple of times and didn't get any answer.

I have worked with Kaspersky in the past. The setup is very different from what we have now and it is difficult to compare, but I think that Kaspersky is a better product.

In the Kaspersky deployment, the company had a lot of sites and edge-caching was needed to distribute videos.

The deployment took place before I joined the company.

The price is reasonable.

I would rate this solution a six out of ten.

We primarily use the solution a SaaS-based service to streamline the setup, as it only requires one agent and not multiple licenses.

We're an integrator. We have a business relationship with the company.

Apex One is a single agent that covers most needs and has a SaaS-based model, so we do not need any in-house set up to host this application. There will be no additional charges for those types of needs in that area. 

Product-wise it is perfectly fine. If you compare similar kinds of services from other competitors, you'll find you need to go for multiple licenses and multiple agents with other products. However, with Apex One, it gives one single solution, with just one agent and most of your problems are resolved. It's like a silver bullet.

The solution offers very good machine learning.

The solution is very simple to use and easy to deploy.

The solution is very flexible and works on multiple platforms as well as on servers.

The integration capabilities of the solution could be improved.

In a DLT context, the solution needs more features. The DLT needs to be more fully fleshed out. Trend Micro claims that they are security provider, not the compliance provider, and the DLT is a completely compliance-based solution.

We're an integrator and have been using the solution for a while now.

The solution is very stable. There aren't bugs or glitches. It's reliable. It doesn't crash or freeze on us.

In terms of scalability, it depends on what you mean. Add-on licenses are easy to implement. You can add them at any point in time and if it supports your endpoint machine, it supports other machines as well. It supports your ATM machines and it works on various platforms, including Mac and iOS. You can install it on servers as well. There's quite a lot of flexibility within the product.

Trend Micros has a pretty large customer base. I'm not sure how many people are on the solution currently. I know that a decent number of organizations are using it.

We assist our clients in technical support as needed.

The product's technical support is also fine, as they have a completely channel-based model. In that context, you can buy from your solution provider or reseller. They, like us, will have tech support available. In our case, we have our own engineers who are trained on Trend Micro products. They are good and they're free to use for our clients.

The solution's initial implementation is not difficult or complex. It's easy to deploy and quite straightforward.

We're a system integrator. We implement the solution for our clients.

It is a completely SaaS-based model.

Licensing costs depend completely on the number of users or licenses. They have a specific pricing structure. For example, if you are looking for 100 users to be on the product, in the Indian market (we're based in India), the cost is nearly $2,500 to $3,000 maximum for one three-year license. We'll usually get a three-year subscription.

We're quite familiar and regularly work with Trend Micro products. 

The solution is endpoint protection bundled with a couple of more features, with basically a lot of DLT application filtering, et cetera.

We are a system integrator. We offer tech support and help our customers. We sell Trend Micro licenses to companies.

I'd recommend the solution. It's very nice. We've supplied it to many clients with very good results. We haven't received any complaints at all and our agents are satisfied with the solution.

Overall, I'd rank it nine out of ten.

We deal with the on-premises deployment model of this solution.

Trend Micro covers many things. The solution right now is called EDR. It's a good solution and they have something called Suite that incorporates many engines like encryption, GLB, and antivirus.

I think if they invest in better training and training partners, it could be even better but they have good coverage here in the Middle East now, especially in Egypt. I cannot recommend something right now.

Trend Micro covers many things but there is something called ATP, advanced threat prevention and it would improve the solution if they invested in this technology.

Stability is good, especially for enterprise companies. Small companies are also okay. The stability is not a problem.

The scalability is okay. Our current tools are licensed with the software solution we provide. So this provides them with tools over the virtual machines they have. They can add many licenses and we can extend to a larger size.

We tried to implement ourselves. Their technical support is okay. 

I work with Trend Micro as a salesman, not a technician. However, what I understood from others is that the setup is okay. It's not complex. 

I have a team to deploy this solution to customers. It takes about three engineers to deploy. Three engineers can handle implementation and maintenance at the same time.

It's well priced at a yearly rate. The price itself depends on whether the solution is a full suite, half suite, or some other engine. It's different according to the consumer's requests.

As a salesman, I encourage the customer to buy the full suite for the engines.

The biggest lesson I learned is about the EPR solution. Some people say it's easier to use this type of product. This is the next generation of antivirus technology.

I would rate this solution as seven and a half out of ten. We work with a lot of solutions, like Carbon Black, McAfee, Symantec, etc. There are features and benefits to each of these.