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Head of IT Department at a maritime company with 5,001-10,000 employees
Real User
Effective zero-day threat detection, good performance, and plenty of features
Pros and Cons
  • "Trend Micro Apex One is good at detecting zero-day threats. When the solution was in operation I did not notice any system performance problems. Upgrades of the solution were simple to do and there are plenty of features."
  • "If certain alerts could be translated into day-to-day English with some action plans, a few points, what to do, and how to do it, that would help me personally as IT Manager. They have some recommendations regarding the vulnerability of the endpoint. They take you to some very technical information and if you are not a security engineer or security-trained you might not understand what they're talking about. We are a small company and it would benefit if things were explained better, we cannot afford a dedicated Trend Micro Apex One engineer."

What is our primary use case?

We are using Trend Micro Apex One for security.

What is most valuable?

Trend Micro Apex One is good at detecting zero-day threats. When the solution was in operation I did not notice any system performance problems. Upgrades of the solution were simple to do and there are plenty of features.

What needs improvement?

Trend Micro Apex One can be at times heavy on resources, but I did not notice any difference as an end-user.

If certain alerts could be translated into day-to-day English with some action plans, a few points, what to do, and how to do it, that would help me personally as IT Manager. They have some recommendations regarding the vulnerability of the endpoint. They take you to some very technical information and if you are not a security engineer or security-trained you might not understand what they're talking about. We are a small company and it would benefit if things were explained better, we cannot afford a dedicated Trend Micro Apex One engineer.

For how long have I used the solution?

I have been using Trend Micro Apex One for approximately eight years.

Buyer's Guide
Trend Vision One Endpoint Security
March 2025
Learn what your peers think about Trend Vision One Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
844,944 professionals have used our research since 2012.

What do I think about the stability of the solution?

The solution has been stable. We have not had any problems with ransomware or anything else.

What do I think about the scalability of the solution?

We are a small company and I am not sure how scalable it is. It has worked fine in our usage.

We have approximately 200 endpoints.

How are customer service and support?

I have not contacted the support from Trend Micro. 

Which solution did I use previously and why did I switch?

We have used other solutions in the past, such as Kaspersky, but we currently are migrating to a Microsoft solution. Since we use many Microsoft solutions and wanted to consolidate the organization it seemed like the natural thing to do to move from Trend Micro Apex One to Microsoft.

How was the initial setup?

The installation of Trend Micro Apex One is straightforward. Once we added the endpoints to the console the installation was not problematic in any way.

I would rate the migration and implementation of Trend Micro Apex One a five out of five.

What about the implementation team?

We receive weekly maintenance reports. If we receive any report of something causing issues for us here in the IT department, we look into the issue, but I do not remember the last time we had any alerts.

What's my experience with pricing, setup cost, and licensing?

The pricing of Trend Micro Apex One was reasonable. There is a license required to use the solution and we have upgraded the solution to include some additional features, such as XDR.

Which other solutions did I evaluate?

When evaluating Trend Micro Apex One and Microsoft Defender I didn't find any major differences. The benefit of Microsoft Defender is it is well integrated with Azure, Intune, and other Microsoft solutions. Trend Micro is not as straightforward where everything is in place.

What other advice do I have?

I didn't have any hands-on experience with another system to compare the metrics too. However, I have found the solution to work well.

Trend Micro Apex One gives you a lot of features. You will make good use of it if you have somebody who can attend to the dashboards and do deep security scans. In larger organizations, you would have somebody dedicated and well-trained to oversee the solution. It is important and an advantage to have somebody well-trained and who can receive the value from the information they are able to provide. Otherwise, it will be similar to what we are doing. The solution is sitting on the endpoint, and we are happy that we are not being infected. 

I rate Trend Micro Apex One an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Mangesh Masaye - PeerSpot reviewer
Manager at UPL
Real User
Top 10
The cloud model allowed us to decommission our servers and consolidate
Pros and Cons
  • "Before Apex One, we used OfficeScan, which Trend Micro acquired, but it was on-prem. We were managing three or four anti-virus solutions. Apex One's cloud model allowed us to decommission the on-prem servers and consolidate. We get all the same features, and everything is upgraded automatically, so we only need to use the software."
  • "I don't give it a perfect 10 because of the Active Directory integration. It would make things easier if the Active Directory were integrated more seamlessly."

What is our primary use case?

We use Apex One for endpoint security on our laptops, desktops, etc. 

How has it helped my organization?

Before Apex One, we used OfficeScan, which Trend Micro acquired, but it was on-prem. We were managing three or four anti-virus solutions. Apex One's cloud model allowed us to decommission the on-prem servers and consolidate. We get all the same features, and everything is upgraded automatically, so we only need to use the software.

For how long have I used the solution?

Trend Micro only launched Apex One maybe two or three years ago, and we've been using it for about a year or so. 

What do I think about the stability of the solution?

Apex One is stable. 

What do I think about the scalability of the solution?

Apex One is scalable. 

How was the initial setup?

Setting up Apex One was straightforward. When we moved from on-prem OfficeScan to Apex One, that migration was also smooth. We didn't need to do much. Usually, on-prem to cloud migration takes a lot of research and planning. Apex One installation is practically automatic, so it didn't take that much effort. We migrated the endpoints from on-prem to the cloud without much manual work. 

What about the implementation team?

We had the help of an integrator. Our in-house team has about eight to 10 people plus Trend Micro's account manager and the integrator. 

What's my experience with pricing, setup cost, and licensing?

We renew our license for Apex One annually.

What other advice do I have?

I rate Trend Micro Apex One nine out of 10. I don't give it a perfect 10 because of the Active Directory integration. It would make things easier if the Active Directory were integrated more seamlessly. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Trend Vision One Endpoint Security
March 2025
Learn what your peers think about Trend Vision One Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
844,944 professionals have used our research since 2012.
Unit Head Infrastructure at First Woman Bank Limited
Real User
Top 20
Can be used to easily update policies on the cloud
Pros and Cons
  • "I'm using the cloud solution, which I really like. I like being able to update policies on the cloud so that when users who are working from home connect to the internet, their laptops will be updated automatically. I also like that this solution is easy to use and is stable and scalable"
  • "More integration with different platforms would be great, as everyone seems to want the solution to integrate with each team."

What is our primary use case?

We currently have limited users, less than 100. We have found it difficult to manage users who are working from home due to the COVID-19 pandemic. Trend Micro Apex One has been a good option to update policies. I change the policy on the cloud so that it will be drilled down or updated automatically on the laptops when the users connect to the internet.

How has it helped my organization?

It has been very useful, especially during the COVID-19 pandemic when so many users are working from home. Trend Micro Apex One has enabled us to easily update policies on the cloud so that they will be drilled down or updated automatically on the laptops when the users connect to the internet.

What is most valuable?

I'm using the cloud solution, which I really like. I like being able to update policies on the cloud so that when users who are working from home connect to the internet, their laptops will be updated automatically. I also like that this solution is easy to use and is stable and scalable.

In the case of ransomware files, artificial intelligence is used in some places to start encrypting the files. I like the fact that Trend Micro Apex One has an option to restart the process and back up the files that are being encrypted.

What needs improvement?

More integration with different platforms would be great, as everyone seems to want the solution to integrate with each team.

For how long have I used the solution?

We have been using this solution for a couple of years.

What do I think about the stability of the solution?

I feel that it is a stable solution that is easy to use as well.

What do I think about the scalability of the solution?

I think Trend Micro Apex One is scalable. Right now, we have limited users, under 100.

Which solution did I use previously and why did I switch?

We have been using Symantec End-User Endpoint Security and added Trend Micro Apex One to our environment.

How was the initial setup?

Installation is very simple when a web portal is available. You can log in and create the policy. The initial setup process took about one to two hours. 

What about the implementation team?

I was able to implement it myself with the help of the vendor.

What's my experience with pricing, setup cost, and licensing?

The setup is easy, and if your servers are managed on the cloud, you won't need to hire additional staff for deployment and maintenance.

What other advice do I have?

On a scale of one to ten, I would rate Trend Micro Apex One at nine. If you are looking for a data solution along with the end point, this would be an option to consider. 

Also, Trend Micro Apex One has DLP options.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Ricardo_Carvalho - PeerSpot reviewer
Senior Information Security Analyst at Genial
Real User
User-friendly, scalable, and stable
Pros and Cons
  • "I believe that optimization is a really good feature on the front side."
  • "The customization has room for improvement."

What is our primary use case?

The primary use case of the solution is for endpoint protection.

What is most valuable?

I genuinely enjoy the script and I find Trend Micro to be more user-friendly, as it requires only two administrators.

The big issue that I have is the edge agent, of course, Trend Micro has a larger database making it easier to find information.

I believe that optimization is a really good feature on the front side.

What needs improvement?

The customization has room for improvement.

I would like to have the ability to see what files are being scanned live.

For how long have I used the solution?

I have been using the solution for almost three years.

What do I think about the stability of the solution?

I give the stability a nine out of ten.

What do I think about the scalability of the solution?

I give the scalability a nine out of ten.

Which solution did I use previously and why did I switch?

We previously used Microsoft Defender and Broadcom Symantec. Trend Micro Apex One is more complete and has a better layout.

How was the initial setup?

The initial setup is straightforward. It is easy to deploy the code. I give the initial setup an eight out of ten.

The deployment is quick.

What about the implementation team?

The implementation was completed by a third party.

What's my experience with pricing, setup cost, and licensing?

The license is expensive but it is a complete solution.

What other advice do I have?

I give the solution a nine out of ten.

I recommend the solution to others because Trend Micro Apex One provides good protection.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Consultant (SOC) at a tech vendor with 10,001+ employees
Real User
Easy to learn, responsive support, and good threat-hunting and protection capabilities
Pros and Cons
  • "Its threat-hunting capabilities and the information about the known threats are the most available features. It can easily catch any threat in our environment."
  • "We sometimes face issues with policies and rules while working with Apex One. They sometimes do not work."

What is our primary use case?

We use Apex One for security purposes. We have installed Apex One agents on 1,900 laptops and desktops. We use all the modules that are available in Apex One.

How has it helped my organization?

We have seen a reduction in viruses and malware since moving to Apex One.

Apex One is very good for threat detection and removal and scanning purposes. It has advanced protection capabilities that adapt to protect against unknown and stealthy new threats. These capabilities are definitely important for us.

It can detect ransomware with runtime machine-learning capabilities. It has the capability to detect ransomware-related threats as well.

Apex One can be integrated with other security products.

They provide virtual patching to protect against vulnerabilities even before a patch is available for the source of the issue.

What is most valuable?

Its threat-hunting capabilities and the information about the known threats are the most available features. It can easily catch any threat in our environment. If you have applied policies and rules, it quarantines or mitigates a threat. It is a very good feature in Apex One. 

Apex One is easy to learn. It is not complex.

What needs improvement?

We sometimes face issues with policies and rules while working with Apex One. They sometimes do not work.

When we implement an application policy for application control, sometimes, users are not able to access other applications. We apply the policy to a specific application, but it gets applied to all applications. We have found such issues, so the application module or application rules need to be improved in Apex One.

For how long have I used the solution?

I have been using Apex One for five years. I have been using it in my current company for four years, and I also used it in my previous company.

What do I think about the stability of the solution?

There is downtime, but it is minimal.

How are customer service and support?

Their support is very good. Whenever we need their help, we raise a ticket, and we get a response within one or two hours. We get a very good response from Trend Micro support. I would rate them an eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have previously used McAfee. 

How was the initial setup?

It is on-prem as well as on the cloud. I was involved in its initial deployment, but it was four years ago. It was simple. It was not too complex.

In terms of maintenance, it does require maintenance. 

What about the implementation team?

We got help from Trend Micro. There were two people in total. I and one person from Trend Micro were involved in its deployment.

What other advice do I have?

You need certain skills and a certain amount of knowledge to work with this solution because a lot of things are there. I have been working with Apex One for about five years, and it has been good so far. It is very easy to use, and it gives good protection from threats. I would recommend it to others.

Overall, I would rate Apex One a nine out of ten.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
LuisSilva6 - PeerSpot reviewer
Director of Information Technology at a hospitality company with 10,001+ employees
Real User
Top 5
Very stable and scalable; it's on the cloud so it's very easy to deploy and use
Pros and Cons
  • "The solution is stable and scalable."
  • "The solution could use extra dashboards and offer more analytics."

What is our primary use case?

Our primary use case is for protecting the computers from viruses.

What is most valuable?

This product is stable and scalable; it's on the cloud so it's very easy to use. 

What needs improvement?

I'd like to see extra dashboards and more analytics. 

For how long have I used the solution?

I've been using this solution for about eight years. 

What do I think about the stability of the solution?

This is a stable solution. 

What do I think about the scalability of the solution?

This is a scalable solution. 

How was the initial setup?

The initial setup is very easy, I deployed myself together with an assistant and I estimate it took us around 10 minutes per computer. We probably have around 150 users. 

What's my experience with pricing, setup cost, and licensing?

We pay the license on a quarterly basis - sometimes we need to review a few details.

What other advice do I have?

I rate this solution a 10 out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
CSO at SBV
Real User
Top 20
From a technology point of view, it is very simple to install and it's not heavy on the endpoints in terms of the amount of processing cycles
Pros and Cons
  • "From a technology point of view, it is very simple to install, it's not heavy on the endpoint in terms of the amount of processing cycles. It is simple to deploy and the interfaces are easy. You don't need to be a scientist to operate it."
  • "I think the one place where we like where they lacking is in a unified style dashboard."

What is our primary use case?

Our business is what you would call national key infrastructure so if anything happens to our business we will have a major economic impact for Africa. From that point of view, we cannot afford for anything to go wrong with our endpoints networks. Our primary use case is to have a best of breed endpoint response rate. 

What is most valuable?

From a technology point of view, it is very simple to install, it's not heavy on the endpoint in terms of the amount of processing cycles. It is simple to deploy and the interfaces are easy. You don't need to be a scientist to operate it. 

Then the other things that are really just as important as the technology like the people behind it. When you look at it from a support perspective, the Trend Micro people are exceptionally passionate about their business and their products. That translates into phenomenal service that you get, which I haven't experienced with any of the other vendors at this point in time.

What needs improvement?

I think the one place where we like where they lacking is in a unified style dashboard. We've got multiple reporting in all the various components, but they need something to tie all of it together. There's deep discovery, deep security, and we've got a lot of different layers, and then we need something to tie all of this back together from an MIS point of view. I think that's the one place Trend Micro can spend a little bit more time on. But operationally, it's phenomenal.

For how long have I used the solution?

I have been using this solution for five years. 

What do I think about the scalability of the solution?

The scalability of the solution is phenomenal. We started looking at things like Apex One in the cloud and it's amazing when we're looking at it from a commercial perspective, it makes a lot of sense and because you don't have to rely on maximum infrastructure in terms of your service and distribution boxes and all these other things that you traditionally would have. From that point of view as it's chalk and cheese against the competitors. Also, the organization's willingness to partner with you- it's not just somebody coming to do a sale, it's like a family and they actually mean it.

How are customer service and technical support?

They provide me a SOC service on the backend. We partnered locally with Trend SA and that's one of the major reasons why the product is phenomenal is because of the technical support. 

I can pick up the phone and I can phone the global CEO of the organization. That's the level of commitment that Trend Micro put into their products versus Symantec, Kaspersky or McAfee.

How was the initial setup?

When you started doing some of the advanced things, it becomes a bit more complex when you start running the mobile device management and we're doing Apple enrollment because Apple is so difficult for the enrollment features. So when you're doing stuff like that and you're running it across the internet, that's got a fair bit of configuration that you need to know. Partnering becomes equally as important as the tool. With the right partners. 

What's my experience with pricing, setup cost, and licensing?

The price point is exceptionally competitive. And I find that in most cases it's actually better than the competition. When you start looking at everything that you're getting and you're lumping all of the stuff together, it is exceptionally competitive. It is not a cheap solution so if you want cheap, then you go with another solution. But from a corporate perspective, I think they are exceptionally reasonably priced. So much so that I think the displacing of the technology is going to be detrimental to any business because you're going to end up buying a much more inferior product.

What other advice do I have?

I would rate Trend Micro a ten out of ten. 

The only thing that I would be presumptuous enough to tell Trend Micro they need to improve is that they need to have a bold interface for a C level executive so that they can look at a screen and see the holistic picture of what the state is giving them. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2024979 - PeerSpot reviewer
Private Consultant at a university with 201-500 employees
Reseller
Lightweight and easy to deploy but lacks futuristic features
Pros and Cons
  • "The end user perspective is very good because the solution isn't complex to learn and support is readily available."
  • "The solution could be more proactive by using AI to assess the production landscape and compete with other products."

What is our primary use case?

Our consultants provide solutions to our customers for SOC 2 use cases. We have more than 50 small to mid-sized customers and about ten enterprise customers. 

For one use case, we compared features and pricing for possible options. The solution was the best fit and we completed the project in twenty days. 

What is most valuable?

The solution is lightweight and easy to deploy.

The end-user perspective is very good because the solution isn't complex to learn and support is readily available. 

What needs improvement?

The solution could be more proactive by using AI to assess the production landscape and compete with other products that fully support Linux. 

For example, the old version of Apex did not support some kernels in the Linux environment. But their new version called Vision is supporting Linux and you're going to want all that compatibility. It is important that the solution stay on top of the latest trends. 

For how long have I used the solution?

I have been using the solution for two years. 

What do I think about the scalability of the solution?

The solution is cloud-based and scalable. 

How was the initial setup?

The setup and implementation are not complex. It does take some time for many users or machines. Typical installations take about two days. 

What about the implementation team?

We implement the solution for customers. 

What's my experience with pricing, setup cost, and licensing?

The pricing is reasonable and depends on user count. 

Which other solutions did I evaluate?

We recommend the solution for tighter budgets or use cases that are not too feature heavy. 

If a customer has a bigger budget or is looking for a more futuristic product, then we recommend CrowdStrike or SentinelOne. 

Customers needing full Linux support should look at Apex' new product called Vision. 

What other advice do I have?

I rate the solution a seven out of ten in comparison to SentinelOne and CrowdStrike. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Buyer's Guide
Download our free Trend Vision One Endpoint Security Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2025
Buyer's Guide
Download our free Trend Vision One Endpoint Security Report and get advice and tips from experienced pros sharing their opinions.