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IT Support Officer at Alliance Expo(India)
Real User
Incorporates proactive machine learning, web application capabilities, and real-time scanning features
Pros and Cons
  • "The most valuable features are web application features and real-time scans."
  • "The support is slow and has room for improvement."

What is our primary use case?

We utilize Trend Micro Apex One for our endpoint security needs. This solution incorporates machine-learning capabilities that assist us in monitoring and preventing attacks.

How has it helped my organization?

Trend Micro Apex One effectively safeguards our endpoints against threats like malware and malicious scripts, provided that we accurately define our policies.

The advanced protection capabilities of Trend Micro Apex One, which adapt to safeguard against unknown and stealthy threats, are commendable. The solution scans our system and generates a repository that it can subsequently cross-reference when an unfamiliar application attempts to access or install a file on our system, thereby restricting access.

It is important for our organization that the runtime machine learning capabilities of Trend Micro Apex One can assist our organization in defending against ransomware, especially when we activate the behavior monitoring feature.

It is important that Trend Micro Apex One offers a single console for us to investigate threats.

Trend Micro Apex One is easy to learn. Additionally, there are numerous helpful training videos available online, along with a support site designed to assist with any issues.

Administering Apex One is easy through its user-friendly console.

Apex One has nearly all the features necessary to safeguard us from malicious or viral attacks. The solution incorporates proactive machine learning, web application capabilities, and real-time scanning features. Furthermore, we have the capability to install this agent on our server. Apex One encompasses a wide range of options that allow us to create policies on our server.

Apex One has helped reduce the number of viral attacks in comparison to our previous solution.

The deployment of the services endpoint in the cloud has helped to decrease our employees' workloads by 30 percent.

Apex One has reduced our administrative overhead by 30 percent.

Trend Micro's managed XDR service, in conjunction with Apex One, adds value by offering visibility into our environment.

What is most valuable?

The most valuable features are web application features and real-time scans.

What needs improvement?

The support is slow and has room for improvement.

Buyer's Guide
Trend Vision One Endpoint Security
February 2025
Learn what your peers think about Trend Vision One Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
839,422 professionals have used our research since 2012.

For how long have I used the solution?

I have been using Trend Micro Apex One for almost two years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

Trend Micro Apex One is scalable.

How are customer service and support?

The technical support is not consistent and can take time to resolve our issues.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

Previously we used Symantec Endpoint Security and switched to Trend Micro Apex One because we were not receiving sufficient support from Symantec Endpoint Security after its acquisition by Broadcom.

What about the implementation team?

The implementation was completed through a third-party partner.

Which other solutions did I evaluate?

We evaluated CrowdStrike and two other solutions.

What other advice do I have?

I would rate Trend Micro Apex One eight out of ten.

I recommend Trend Micro Apex One for endpoint security.

I have learned that there are features that assist administrators in granting access to specific servers by adding a MAC address and creating a policy.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Unit Head Infrastructure at First Woman Bank Limited
Real User
Top 20
You can scan and control data leakage on the user system level
Pros and Cons
  • "I like Apex One's DLP capabilities. You can scan and control data leakage on the user system level. Our previous solution would look at things from the user desktop level, and you had to have an agent deployed to collect that. The solution offers different levels of protection that you can invest in."
  • "Apex One could improve endpoint patching. For example, Kaspersky can download Microsoft updates and install them. Having that feature in the cloud application would help a lot."

What is our primary use case?

We're using Apex One for data protection. It's an excellent solution because of its machine learning and other features.

How has it helped my organization?

Apex One delivers some components we use that aren't available in other solutions. We've seen a reduction in viruses and malware since switching to Apex One. I would estimate that the number of incidents has been reduced by about 25 percent. 

We use Apex One as a service, with a few licenses in the cloud. When it's deployed on-prem, you need to maintain a physical site and deploy it within the environment. It's easier to manage on the cloud. I had no problems implementing policies on the application. It reduced the workload by about 50 percent. It saves some money because you do not need to maintain internal infrastructure. It can reduce your spending on Cisco hardware. 

What is most valuable?

I like Apex One's DLP capabilities. You can scan and control data leakage on the user system level. Our previous solution would look at things from the user desktop level, and you had to have an agent deployed to collect that. The solution offers different levels of protection that you can invest in. 

For example, you can implement Deep Security, which provides more advanced protection for your assets. If you are working in an industry like finance or health care, you need to secure critical user data on the servers. Apex One's ML-driven ransomware protection capabilities are critical these days.

Apex One provides a central server for monitoring. You can monitor activities, issues, and compliance. From the dashboard, you can see the number of systems experiencing alerts or find other system information. Having a single console for monitoring is essential because it's difficult to monitor on-premise systems one by one. I have integrated Apex One with QRadar. 

The ease of use varies depending on the person, but you can usually learn how to do it by going to the Internet to find out how. I wasn't familiar with the solution when I started, but I could figure it out by using Google. 

What needs improvement?

Apex One could improve endpoint patching. For example, Kaspersky can download Microsoft updates and install them. Having that feature in the cloud application would help a lot.

For how long have I used the solution?

I have used Trend Micro ApexOne for three years.

What do I think about the stability of the solution?

Apex One is stable. 

What do I think about the scalability of the solution?

The SaaS version of Apex One is scalable and can increase with demand if you have the licenses. If you're using the on-prem solution, you may need to purchase some additional hardware sources. 

How are customer service and support?

I hardly use Trend Micro's technical support because I haven't faced any major issues. When we were using another solution, we had some challenges with support. Trend Micro is a little more responsive. 

Which solution did I use previously and why did I switch?

We were previously using Symantec antivirus but switched to Apex One because we were looking for a solution that also offered DLP. Symantec has limited DLP capabilities. With Apex One, you can also implement the DLP tool at the client level as well as the endpoint.

How was the initial setup?

Deploying Apex One was reasonably straightforward and took almost a month because we had to deploy it across multiple locations. Three or four engineers are enough to handle the deployment if you have any kind of organizational access and data purposes.

First, we had to identify and prioritize our assets. We did some testing on the low-level assets to analyze the solution's impact and adjust the policies. Some things might be inappropriately blocked. We deploy for a limited number of applications first to ensure they're running smoothly. After we install the antivirus, our full schedule is used for the other applications or on servers and production only.

What's my experience with pricing, setup cost, and licensing?

Apex One is a bit expensive, but the additional AWS costs are limited. It's competitive compared to other solutions in the market.  It's a good price for the functionality that it provides.

Which other solutions did I evaluate?

We evaluated Kaspersky and CrowdStrike. The other solutions were too expensive. 

What other advice do I have?

I rate Trend Micro Apex One eight out of 10. I would recommend it. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Trend Vision One Endpoint Security
February 2025
Learn what your peers think about Trend Vision One Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
839,422 professionals have used our research since 2012.
Yogesh Kumar - PeerSpot reviewer
Senior Manager at Airtel
Reseller
Quick response times, effective detection module, and secure
Pros and Cons
  • "The most valuable feature of Trend Micro Apex One is the response time and detection module."
  • "The solution could improve the Linux XDR functionality. It is not mature. There could be some improvement in the area of the use cases. For example, improvement is needed in OTN."

What is our primary use case?

I am supporting many clients with this solution. Each of my clients is using a different version based on their requirements.

How has it helped my organization?

Trend Micro Apex One is used for security for our endpoints, such as Microsoft Windows and mobile devices.

What is most valuable?

The most valuable feature of Trend Micro Apex One is the response time and detection module.

What needs improvement?

The solution could improve the Linux XDR functionality. It is not mature. There could be some improvement in the area of the use cases. For example, improvement is needed in OTN. 

There are times when the solution reboots during the installation that could be minimized or improved.

For how long have I used the solution?

I have been using Trend Micro Apex One for approximately four years.

What do I think about the stability of the solution?

The solution can be unstable depending on what version is being used.

I rate the stability of Trend Micro Apex One a seven out of ten.

What do I think about the scalability of the solution?

We have over 25,000 users using this solution and approximately four clients.

The solution is scalable.

I rate the scalability of Trend Micro Apex One an eight out of ten.

How are customer service and support?

The support from Trend Micro Apex One is helpful. However, they only provide documents for XDR multiple integrations that could be improved. We had to search for more information ourselves.

I rate the support of Trend Micro Apex One an eight out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup of Trend Micro Apex One is simple if it is a fresh installation and can take only minutes. However, if there are other solutions set up prior it will take more time.

What about the implementation team?

There are use cases that require assistance to implement the solution.

What other advice do I have?

I have approximately five people for the maintenance of the solution.

I rate Trend Micro Apex One an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
reviewer1687494 - PeerSpot reviewer
Technical Manager at a tech services company with 1,001-5,000 employees
Real User
Robust and scalable endpoint security with efficient threat detection, rapid deployment and user-friendly administration
Pros and Cons
  • "The graphical user interface is simple, making it easy to navigate without the need for additional training or complex documentation."
  • "There is room for improvement in the reporting aspect"

What is our primary use case?

It serves as a comprehensive solution for antivirus scanning across all endpoints. It facilitates the deployment of the application portal within the access center, ensuring device control for vulnerability protection which enables the implementation of device-blocking measures to enhance security.

How has it helped my organization?

It safeguards endpoints by detecting threats like malware or malicious scripts, employing features such as behavior monitoring and machine learning. This includes detecting zero-day attacks and analyzing application behaviors for enhanced security. It delivers excellent products for effectively safeguarding endpoints, utilizing advanced features that enhance protection and mitigate various threats. It is equipped with advanced ransomware detection capabilities through real-time machine learning. 

This detection is not solely reliant on signatures; instead, it incorporates built-in features for proactive identification of ransomware threats, offering an advanced and pre-emptive approach to detection. A single console facilitates cross-layer detection, and access to the central console is necessary for on-premises solutions. In the SaaS-based model, the EDR console serves as the unified interface. 

This single console allows for threat hunting, investigations, incident management, playbook creation, and incident response. It is essential as it provides end-to-end visibility into the entire IT security environment, especially in EDR. However, challenges may arise when dealing with endpoints that contain files lacking signatures or behavior detection capabilities. To address this, a sandboxing solution becomes crucial to analyze and understand the behavior of such files. 

It offers the capability to swiftly deploy updates to endpoints, allowing for the immediate deployment of patches or signature files in response to incidents or attacks. In scenarios with no existing signatures, the support team from the OEM can provide the necessary signatures, and these can be promptly pushed to the Apex One Center. 

Timely updates are crucial for us as they help us maintain security. 

Since transitioning to Apex One, we have observed a notable decrease in viruses and malware. 

Our product now detects threats much faster, leading people to express confidence in the effectiveness of our custom machine-learning capabilities, evident in the significant reduction in detection times. Utilizing an independent cloud has significantly reduced the workload for our staff by eliminating the need to manage hardware, operating systems, and applications. 

Daily tasks such as console endpoint restarts, application protection, and agent communications compliance become more straightforward. The ease of managing these aspects is a notable advantage. 

Moreover, the SaaS solution proves particularly beneficial when customers are unable to provide on-premises infrastructure for applications. Users can effortlessly log in, deploy agents, and manage tasks without the complexities associated with on-premises solutions, which depend on factors like hardware, databases, operating systems, networks, proxies, and other variables.

What is most valuable?

The standout and highly valuable feature of Apex One is its XDR capability. 

Featuring advanced protection capabilities that dynamically adapt to defend against evolving and emerging threats, Apex One stands out. Detecting ransomware and utilizing machine learning capabilities are crucial features, especially for safeguarding customer environments. 

It stands out as a pioneer in incorporating these features within its antivirus solution. Trend Micro was the first to integrate behavior-based analysis, signatures, and reputation-based detection to enhance protection against ransomware and other threats. 

The learning curve for Apex One is minimal, as it is a straightforward and user-friendly product. The graphical user interface is simple, making it easy to navigate without the need for additional training or complex documentation. 

The terminology and features are presented in a common and basic language, ensuring that anyone can comprehend and work with the product easily. 

Administering it is also a straightforward process. It offers virtual patching capabilities to safeguard against significant vulnerabilities. This involves an active signature-based approach to virtual patching. 

The added value that managed XDR brings to our Apex One deployment is significant.

What needs improvement?

There is room for improvement in the reporting aspect. Custom-level reporting is crucial for in-depth analysis and its significance is evident in the effectiveness of managing and prospecting products.

For how long have I used the solution?

I have been working with it for fifteen years.

What do I think about the stability of the solution?

In terms of stability, Apex has proven to be a reliable product with no reported downtime requirements. In my experience, I haven't encountered any significant challenges. The only instances of the console being down were typically related to database issues, such as log saturation or routine database maintenance.

What do I think about the scalability of the solution?

It's a scalable solution with good performance.

How are customer service and support?

The support has been challenging, particularly when utilizing bots during customer calls, as it often results in ineffective solutions. The primary issue revolves around prolonged resolution times. Even with ongoing follow-ups, cases remain unresolved within the anticipated timeline. The consistent request for logs implies that multiple submissions may be necessary for a potential solution or resolution. Enhancements in specific areas are required to improve the overall support process. I would rate it seven out of ten.

How would you rate customer service and support?

Neutral

How was the initial setup?

Deploying the on-premises solution is a seamless process, especially when dealing with the application components. Apex One or Apex Central is the management console, with Apex One managing antivirus consoles, groups, and parts. Policies can be efficiently pushed through Apex Central. The agent itself is equipped with XDR capabilities for on-premises solutions. Conversely, an additional service installation on endpoints is necessary for cloud-based implementations. The deployment process is relatively quick, typically taking around half an hour

What's my experience with pricing, setup cost, and licensing?

Opting for cloud solutions can provide a more cost-effective and efficient alternative, with fewer dependencies on physical setups and unexpected costs associated with on-premises tasks.

What other advice do I have?

Integration capabilities exist for Trend Micro with its own suite of security products, allowing seamless collaboration. However, integration with Apex One may not be supported regarding other security products from different vendors or OEMs, such as Central One, CrowdStrike, or Palo Alto. Overall, I rate it nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Canbolat Aydin - PeerSpot reviewer
Consultant at Glox
Consultant
Integrates well with other security products but has limited intelligence
Pros and Cons
  • "Its database is better than most of the endpoint protection solutions."
  • "It is weak in terms of intelligence. By implementing Trend Micro Apex One, I wanted to see real-life scenarios. I deployed it on 50 clients to check if I could do lateral moments and zero-day exploits. I wanted to check how the zero-day protection works with Trend Micro. It fails with most of them because it is signature-based. They are not looking at the MITRE ATT&CK framework, so with zero-day attacks, it mostly fails."

What is our primary use case?

I create real-life scenarios with products and work with products such as Trend Micro, CrowdStrike, SentinelOne, Palo Alto, etc. Trend Micro is not my focus item or brand. My focus is more on CrowdStrike, but I am using Trend Micro in my lab environments to check the real-life situation. I am not okay with what vendors share on their websites, so I give my customers and partners real-life scenarios.

How has it helped my organization?

I offer Trend Micro Apex One to our customers just because they want a secondary signature-based solution.

Apex One did not work as per my expectations. I am doing zero-day attacks by myself, and for fileless attacks, it does not work at all.

With the current architecture, Apex One does not have advanced protection capabilities that adapt to protect against unknown and stealthy new threats. It might have these capabilities in the future if they change the architecture. For instance, McAfee merged with FireEye and created a new brand Trellix. They changed the overall architecture. If Trend Micro considers shifting its architecture, it can get this kind of protection.

Apex One is okay for detecting ransomware with runtime machine-learning capabilities. It has some signature-based protection against ransomware, but it may miss the ransomware, which has been a huge threat at least for the last seven or eight years. It is the foundation of zero-day protection, and that is why I am looking for a more capable solution besides Trend Micro.

Apex One integrates with other security products. As part of this integration, when a threat is detected in the network sandbox, it deploys rapid updates to endpoints, which has huge importance because if you can respond to events in a short time, you get the least damage from attacks. It is of huge importance.

Apex One provides us with virtual patching to protect against vulnerabilities even before a patch is available for the source of the issue, but it is a problem in itself because it consumes too many resources on an endpoint. It is a good feature, but it is a problematic feature because it consumes lots of the system resources. If you use signature-less architecture, you do not have to deal with virtual patching because all attack types are already addressed with some framework, such as the MITRE ATT&CK framework. You do not have to deal with virtual patching at all.

There has been no reduction in viruses and malware since moving to Apex One because my customers are using it as a secondary solution. They have primary products, and there are not many things left for Apex One. My customers are using it as a secondary solution just because of their habits of using signature-based. Some of my customers could not understand the concept of signature-less protection. Antiviruses have been there for 40 years or so, and their habits are a little bit hard to change. That is the reason why I am offering this product.

What is most valuable?

I offer this solution only if a customer is looking for a signature-based protection solution. Its database is better than most of the endpoint protection solutions.

What needs improvement?

It is weak in terms of intelligence. By implementing Trend Micro Apex One, I wanted to see real-life scenarios. I deployed it on 50 clients to check if I could do lateral moments and zero-day exploits. I wanted to check how the zero-day protection works with Trend Micro. It fails with most of them because it is signature-based. They are not looking at the MITRE ATT&CK framework, so with zero-day attacks, it mostly fails. Instead of signature-based, Trend Micro may want to change the architecture to use more behavior analysis. Behavior analysis is included with Trend Micro, but it is not a complete set, so it needs enhancement.

Apex One does not provide a single console for cross-layer detection, threat hunting, and investigation. Managing it is a little bit hard. You have to use different consoles for Apex One, Deep Security, and Trend Micro endpoint protection, so managing it is a little bit tricky.

In terms of the learning curve, Apex One is easy for me, but regular users may have some issues. The management of Trend Micro products is a little bit tricky. Apex One does not include every protection in itself, so you have to use endpoint protection, and you have to use Deep Security. If three of them come together, at some point, it will be competitive with next-generation antiviruses or EPPs such as SentinelOne, Microsoft, CrowdStrike, etc.

Its implementation takes too much time. With CrowdStrike, I do not have to restart any operating system, but with Trend Micro, I have to.

Its administration is also a little bit tricky. It is easier when you have background knowledge.

For how long have I used the solution?

I have been using this product for a year.

What do I think about the stability of the solution?

Its stability is quite good. I cannot complain about the stability.

It sometimes also depends on luck. The product can sometimes conflict with other products, but to this day, I never encountered any issue like that.

What do I think about the scalability of the solution?

It is a little bit hard to scale as compared to CrowdStrike. I am using on-prem solutions most of the time. With on-prem solutions, it is a little bit hard to maintain, deploy, or scale a product, but cloud products are easier to scale.

I have a centralized customer, and I also have customers who have distributed locations all over Turkey, so I have both types of customers.

How are customer service and support?

It takes a little bit of time, and it can be improved. Sometimes, I get a response in two days, and at other times, I get a response in two hours. It depends. More consistency would be great, but I have already gotten used to this kind of issue, so I cannot complain at all. I would rate them a seven out of ten.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I am using other server protections and intelligence products. I still have CrowdStrike in my portfolio. I have clients for that, and I am okay with CrowdStrike.

How was the initial setup?

Its deployment takes time. If I have to deploy it in a huge company with over 10,000 clients, it takes a little bit of time. If I am using CrowdStrike, it would take only two or three days, whereas Trend Micro takes more time. I have not measured the exact time difference, but it takes more time compared to other solutions or the next-gen antiviruses. It also depends on the environment because organizational units are not available all the time.

I deployed it on the cloud and on-premises. It depends on the end-user scenarios and topology. In Turkey, customers mostly prefer on-prem solutions, but this is changing day by day. Customers in Turkey tend to have their information on-premises. If a customer wants an on-prem solution, then I offer them the Trend Micro product or Trellix product. It also depends on their budget.

Its deployment is not too complex in my experience, but from the customer perspective, it is a little bit tricky. It takes a little bit of time. They have to have a little bit of background knowledge.

The implementation strategy varies. Sometimes, I use third-party solutions, and sometimes, I am just pushing from the central management console. It depends on the customer's topology.

In terms of maintenance, it does require maintenance. It depends on the company budget because some of my customers have a few locations in Turkey, and sometimes, they have only one IT specialist. They send that one person everywhere in Turkey or to multiple locations. If they have more than one IT guy and if they are also distributed, they do not have to send those guys to other places. It depends on the customer's budget.

What about the implementation team?

If I deploy the product, then one person is enough, but if I have to leave it to my customers, they need two or three people. They are usually IT specialists, but they are not so knowledgeable.

What was our ROI?

It takes time, but it is better than some of the other products such as Symantec. Symantec takes more time compared to Trend Micro.

What's my experience with pricing, setup cost, and licensing?

It is okay. Compared to Sophos, it is a little bit expensive, but it is a good product and it is better than Sophos, for instance. It is equivalent to Trellix.

Its cost depends on the country. I am in Turkey, and Trend Micro is not so affordable in Turkey. SMB companies are looking for cheaper products. In Turkey, enterprise customers tend to use Trend Micro, and if they have more money, then they use next-generation antivirus or EPP products such as SentinelOne, CrowdStrike, or Microsoft E5 package.

Which other solutions did I evaluate?

I evaluate most of the popular brands such as Trellix, Sophos, and Kaspersky.

What other advice do I have?

Trend Micro Apex One has some good benefits, and CrowdStrike also has some benefits. I would recommend Apex One depending on the scenario. I have to check it with my customer first. I have to identify their basic needs and what they want to do. Sometimes, it just matches the requirements, and sometimes, it does not, so it depends.

If you are looking for the productivity of employees, go for a signatureless solution.

For an SMB, I would rate it an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
John Edwards - PeerSpot reviewer
Manager Cyber Security at Dept. of the Premier and Cabinet
Real User
Good as a general anti-virus but needs more depth and sophistication
Pros and Cons
  • "The general anti-virus on offer is the solution's most valuable aspect."
  • "We're actually looking to upgrade to more sophisticated ADL products. We need a more sophisticated endpoint. We need to have the ability to automate those instant response processes."

What is our primary use case?

We primarily use the solution for our endpoints. We do occasionally use it for some servers as well.

What is most valuable?

The general anti-virus on offer is the solution's most valuable aspect.

What needs improvement?

We're actually looking to upgrade to more sophisticated ADL products. We need a more sophisticated endpoint. We need to have the ability to automate those instant response processes.

For how long have I used the solution?

I've been using the solution for about a decade. It's been about ten years at least.

What do I think about the stability of the solution?

The solution is very stable. It doesn't crash or freeze. There aren't bugs or glitches. We find it to be very reliable at all times.

What do I think about the scalability of the solution?

We have between one and 2,000 users on the solution at any given time.

We haven't needed to scale up in the past few years, so I can't speak to its ability to do so.

How are customer service and technical support?

We have a separate team in-house that handles tickets, therefore, I've never been directly in touch with technical support myself. I can't speak to the level of service they provide.

Which solution did I use previously and why did I switch?

Since I have been working at the organization, the company has always used Trend Micro. I don't know if they used anything else prior to that. That said, we use a number of other services as security in depth. We have other gateways and firewalls and a bunch of other items that we use.

How was the initial setup?

I wasn't part of the team that implemented the solution. I wouldn't be able to say if it was complex or straightforward.

It's pretty low-maintenance. We do continuous updates and we also update the backend security appliance that goes with it, which probably happens three or four times a year.

What's my experience with pricing, setup cost, and licensing?

The costs of the service fluctuate for us; I can't really say how much it costs our organization in general. I do know that it's not expensive. cost-wise, it's on the lower end of the spectrum. The licensing we have is all-inclusive; there aren't any extra costs involved. If we decide to stay with Trend Micro and upgrade to a better service, we'll be paying a higher price.

Which other solutions did I evaluate?

We're currently looking for another solution that may be a bit more sophisticated than Trend Micro, so we are currently evaluating other options. We're down to two or three other vendors. Those we've looked at include an upgraded Trend product, Microsoft Defender ATP, XDR, Crowdstrike and MacAfee.

Some of the other products give the capability of virtual sandboxing, endpoint threat detection, automated response, that kind of service.

What other advice do I have?

We're just a customer. We don't have a business relationship with Trend Micro. We're using the latest version of the solution.

OfficeScan offers basic anti-virus security, but if you're looking for more advanced security features, you really need to look at more sophisticated and modern services.

I'd rate the solution five out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
ZaheerKhan - PeerSpot reviewer
Senior Manager at RQ Net MSC Sdn Bhd
Real User
Top 20
Easy to set up, stable, and scalable
Pros and Cons
  • "Email security is the most valuable feature."
  • "Trend Micro Apex One can improve its vulnerability assessment and monitoring tools."

What is our primary use case?

Trend Micro Apex One has various applications. We use the solution for our network interface, and also for endpoint malware attacks. We have also conducted simulation testing, and phishing attacks using the solution.

How has it helped my organization?

We have implemented three levels of security to minimize endpoint security for user protection. We have also implemented a Data Loss Protection (DLP) policy to protect data in transit, data in motion, and data at rest. Additionally, we have implemented Server Deep Security to protect virtualized servers hosted in our organization.

What is most valuable?

Email security is the most valuable feature.

What needs improvement?

Trend Micro Apex One can improve its vulnerability assessment and monitoring tools.

In a future release, I would like to have more assessment tools and tracing testing.

For how long have I used the solution?

I have been using the solution for two years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

I give the scalability a nine out of ten.

We have over 300 people using the solution.

How are customer service and support?

Technical support provides an immediate response.

Which solution did I use previously and why did I switch?

We previously used Kaspersky and switched to Trend Micro Apex One because of the Integrated Business Solutions. My goal was to accomplish two areas, particularly the Deep Security server. I was searching for my server and subsequently, data loss protection. For the two extra seasons, the cost was lower than that of Kaspersky and the features were more extensive.

How was the initial setup?

The initial setup is not complex, but good documentation and knowledge are required. The person implementing the setup should be knowledgeable of all the features available, and the knowledge should be distributed among the end users so they are aware of what they will have and the benefits.

We completed the implementation within one week using three people. Our initial target was around three hundred users with endpoint protection and our deep security, which can virtualize our servers, as well as the additional features of the DLP.

What about the implementation team?

The implementation was completed with the help of a consultant, a Trend Micro support person, and myself.

What was our ROI?

We have seen a return on investment since we implemented Trend Micro. We have been able to get rid of all the spam features and additional tools we were using. Another benefit is that we are using the solution to prevent malware issues, which is cost-saving every year. Definitely, if I look at the past five years, I have still managed to save the cost because the implementation cost is a one-time fee, not an annual cost. In a five-year period, the solution has saved us around 30 percent of the cost.

What's my experience with pricing, setup cost, and licensing?

The price of the solution is reasonable but we also have to factor in the cost of the implementation which is expensive because we have to hire a third party.

The license fee for 300 users is approximately $2,000 USD and $500 USD for the implementation cost.

What other advice do I have?

I give the solution an eight out of ten.

We require three people to maintain the solution.

I advise people to focus on data protection and network security as these are the key areas in order to utilize the full benefit of Trend Micro Apex One. This includes data protection loss per the CTAR, which provides cybersecurity with data loss protection, and the networks.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1578687 - PeerSpot reviewer
Works at South State Bank
Real User
Straightforward to set up, knowledgeable support, and the web reputation and user behavior monitoring features help to mitigate careless user actions
Pros and Cons
  • "We really like the ability to have different policies to keep servers and endpoints unique to their own policy."
  • "I'd like to see the different interface components combined into one, or be allowed to get to the agent management portion without having to log into the main console."

What is our primary use case?

We use Apex One for Antivirus only.

Our company currently has more than 8,500 machines with the Apex One agent installed, including servers and workstations. We are a 100% Microsoft Windows environment.

Being a financial institution, data integrity is paramount to keeping our customers' information safe, as well as the well-being of the bank. We use the Apex One web console to review logs and triage any infections that may be occurring or that have occurred.

We really like the ability to have different policies to keep servers and endpoints unique to their own policy.

How has it helped my organization?

Apex One has streamlined our AV. We use the SaaS instance in the cloud.

We use real-time scans, manual and scheduled scans for viruses, malware, grayware, ransomware, etc. We also use other modules like Behavior monitoring and predictive machine learning, malicious web tracking, and blocking.

We were previously using the Trend Micro OfficeScan antivirus product, so it was only natural that we upgraded to the Apex One product when we decided to upgrade. The SaaS instance in the cloud was right for us.

What is most valuable?

We really have found the web reputation monitoring and the behavior monitoring portions to be highly valuable. These modules really cut down on careless user impact.

Behavior monitoring keeps ransomware from taking hold.

Real-time scans also monitor files as they are accessed, downloaded, sent, etc.

We have our environment set up to alert our security department not only when endpoints are infected, but for anything that is considered a low risk that may need further investigation.

A daily check of the logs helps us keep an eye on those things.

What needs improvement?

The console is divided into two parts. One for the policy and configuration, another for agent management. I'd like to see the different interface components combined into one, or be allowed to get to the agent management portion without having to log into the main console.

Another item that I would like to see change is the fact that, on occasion, the console will be updated and items that I once knew the location of have moved to a different location. I would like to see a model where we are alerted to the changes as they happen.

For how long have I used the solution?

We have been using Trend Micro Apex One for six months.

What do I think about the stability of the solution?

Stability-wise, we have no complaints. We have had zero downtime with our SaaS instance.

What do I think about the scalability of the solution?

From what I've seen, we would have no issue adding more policies, endpoints, etc. to our environment.

How are customer service and technical support?

Our account manager and lead tech were essential in setting this up and getting everything the way we needed. They were quick to answer our questions and very knowledgeable.

Which solution did I use previously and why did I switch?

We were an OfficeScan portion, which was rebranded and upgraded to Apex One.

How was the initial setup?

The initial setup was very straightforward.

Go to the site, answer a few questions and within five minutes, you're up and running.

What about the implementation team?

We did the work in-house, with support from our Trend team if needed.

What was our ROI?

Our ROI is yet to be determined, as we have not had the product long enough.

What's my experience with pricing, setup cost, and licensing?

The SaaS version is competitively priced and amazingly easy to set up.

Which other solutions did I evaluate?

We evaluated CrowdStrike, Carbon Black, and FireEye.

What other advice do I have?

We have really had a good experience so far with Apex One.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Trend Vision One Endpoint Security Report and get advice and tips from experienced pros sharing their opinions.
Updated: February 2025
Buyer's Guide
Download our free Trend Vision One Endpoint Security Report and get advice and tips from experienced pros sharing their opinions.