We provide Trend Micro Apex One to our customers to protect their endpoints.
Sr.Network Security Engineer at MST
The valuable AI and machine learning help to mitigate threats
Pros and Cons
- "The AI and machine learning feature is the most valuable because it helps mitigate threats based on an organization's behavioral patterns."
- "Some of our customers need to add cache file signatures in Trend Micro Apex One, but it is currently not a supported feature."
What is our primary use case?
How has it helped my organization?
The database engine is more efficient than other endpoint solutions and this helps protect against threats.
There are advanced protection capabilities that adapt to protect against threats, and its AI helps detect unknown threats and user attacks.
Trend Micro Apex One detects ransomware using its runtime machine learning capabilities. It can identify suspicious or infected machines and help to remediate them.
It provides a single console for crossfire detection, threat hunting, and investigation. The single console UI provides end-to-end visibility into our IT environment.
Apex One integrates efficiently with other security products. We can connect with the vendor that provides us with the API needed for the integrations.
The learning curve for Apex One is short. The steps required are easy to understand and follow.
Administering it is not difficult.
It has helped our customers by providing many features that help them scan their environments and provide recommendations to improve their security posture. These features include an intrusion prevention system, application control, and a firewall with filtering.
Trend Micro Apex One has helped our customers reduce the number of viruses and malware by 80 percent.
Trend Micro Apex One as a Service has helped reduce staff workload by providing reports that alleviate the headaches of security teams.
What is most valuable?
The AI and machine learning feature is the most valuable because it helps mitigate threats based on an organization's behavioral patterns.
What needs improvement?
Some of our customers need to add cache file signatures in Trend Micro Apex One, but it is currently not a supported feature.
Trend Micro Apex One can become the market leader by improving its signature base, patterns, security profiles, engines, and integration with multiple vendors.
Buyer's Guide
Trend Vision One Endpoint Security
March 2025

Learn what your peers think about Trend Vision One Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
844,944 professionals have used our research since 2012.
For how long have I used the solution?
I have been using Trend Micro Apex One for three years.
How are customer service and support?
The technical support is slow to respond.
How would you rate customer service and support?
Neutral
How was the initial setup?
The deployment is straightforward. First, we deploy an SQL database to consolidate all of the organization's databases into a single, easy-to-manage database. We then download the Apex One Security Agent to the Apex One portal and install it on the target endpoints. Once the agent is installed, we receive the ports, IP addresses, and IIS names of the endpoints. We then install the Apex One Security Agent on the Trend Micro Apex One site and configure it to scan the agentless operating systems for integration with Active Directory.
Three people are required for the deployment.
What's my experience with pricing, setup cost, and licensing?
From what I understand the pricing is not expensive for Trend Micro Apex One.
What other advice do I have?
I would rate Trend Micro Apex One a ten out of ten.
Our customers in the oil and gas industry deploy Trend Micro Apex One across their environments.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:

Server Adminstrator at OPJU
Offers advanced protection features, is easy to use, and saves us time
Pros and Cons
- "The policies, protection, and ease of use are the most valuable features of Trend Micro Apex One."
- "When I create and implement a new policy , it takes a couple of hours to apply to the devices."
What is our primary use case?
We use Trend Micro Apex One for our organization to provide security between departments.
It was implemented to help with all the policies regarding our migration.
How has it helped my organization?
Trend Micro Apex One does a good job defending endpoints against threats such as malware, ransomware, and malicious scripts.
Its advanced protection features can adapt to safeguard against unforeseen and cleverly disguised new threats. This is particularly crucial in the education sector, where our staff and students frequently visit research websites that may harbor potential security risks.
Apex One can detect ransomware with runtime machine-learning capabilities. This is useful for us.
Apex One provides us with a single console for cross-layered detection, threat hunting, and investigation.
The single console provides end-to-end visibility into the entire IT security environment.
A single console streamlines our response times, allowing us to save up to two hours. Previously, investigating issues required navigating multiple portals, which was time-consuming.
It is easy to learn and use.
The main benefit is the protection of our devices and systems.
We have not received any viruses or malware since implemention.
Apex One has helped reduce our administrative overhead.
What is most valuable?
The policies, protection, and ease of use are the most valuable features of Trend Micro Apex One.
What needs improvement?
When I create and implement a new policy, it takes a couple of hours to apply to the devices.
I would like the ability to customize the report notifications and who they are sent to.
For how long have I used the solution?
I have been using Trend Micro Apex One for almost three years.
What do I think about the stability of the solution?
Trend Micro Apex One is stable.
What do I think about the scalability of the solution?
It is easily scalable.
How are customer service and support?
The technical support is good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We previously used Symantec.
What other advice do I have?
I would rate Trend Micro Apex One 9 out of 10.
We have 2 administrators for Apex One with 600 endpoints deployed across multiple departments in one location.
Maintaining Apex One is easy.
Trend Micro Apex One is a user-friendly solution with great features and I recommend it to others.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Trend Vision One Endpoint Security
March 2025

Learn what your peers think about Trend Vision One Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
844,944 professionals have used our research since 2012.
IT Architect
Lightweight, easy to manage, and cost-effective
Pros and Cons
- "The antivirus itself is also lightweight. It does not hamper the performance. It is not resource-hungry. It does not impact the overall performance of the device. It is just there, and it is easy to use."
- "The console can be better in terms of management and viewing the hierarchy of devices. Currently, setting up the hierarchy OU-wise is a bit cumbersome. It can be made a bit easier. If that can be more user-friendly and easier to manage, it would be great."
What is our primary use case?
We used it as an antivirus for endpoints.
How has it helped my organization?
We implemented Apex One to have secure endpoints. I am an IT administrator, and I look into security. We chose this product because there is a SaaS-based platform through which the manageability is easy. No on-premise-specific connectivity is required for centralized management. The agents that are installed on the endpoints can communicate well with Trend Micro Cloud and get the latest updates. All the logs and other things flow seamlessly between the endpoint and Trend Micro Cloud.
We saw a plethora of benefits, specifically in terms of managed endpoints. We could see all the AV statuses in the console, and we could sort all the alerts and other things in a single console. It was easy from the management point of view and the compliance point of view. We were happy with the product.
Apex One is good for defending endpoints against threats such as malware, ransomware, and malicious scripts. It does not detect ransomware on every occasion with its runtime machine-learning capabilities, but it is pretty good.
It provides a single console for cross-layer detection, threat hunting, and investigation. These capabilities are pretty important for us. Security is one of the most important parts of any enterprise, especially in the hybrid work culture environment where everybody is not working from an office location. The workforce is mobile. People are working from home and other locations. In those scenarios, security becomes a requirement.
Apex One's single console does not provide end-to-end visibility into the entire IT security environment, but it does give visibility into the antivirus side. With security, there are multiple things such as multifactor authentication, single sign-on, access management, rule-based accesses, automated detection and response, and cloud-based security. All this is not there with Apex One. The scope of Apex One is the endpoint. It is installed on endpoints as an antivirus, and it gives a complete view of that but not the overall IT security.
Apex One is a pretty simple solution. It is pretty easy to master.
It was pretty helpful in reducing the employee workload. There was ease of management and deployment. We did not have to install it manually. It was automated onboarding. It was pretty good. It reduced our workload by 10% to 20%.
Apex One reduced viruses and malware. There was a 20% to 30% reduction.
Apex One has advanced protection capabilities that adapt to protect against unknown and stealthy new threats, but for the automated response, you need an XDR solution so that no IT admin is required to respond to any threat. Apex One does not have this capability. For this, you need a higher product or subscription from Trend Micro.
Apex One is easy to manage, but there is an administrative overhead because of the way Apex One creates a structure of the organization with OUs and other things. If you have a large number of devices in the organization, it is a bit of an administrative overhead to manage them because you have to look into each and every device and its compliance. Around 5% to 10% of devices would act as rogue, would not be compliant, or would not be connecting. They require manual intervention where you go and reinstall Apex One agent on the device.
What is most valuable?
In terms of security, Trend Micro is pretty fast and good at dealing with any outbreaks or vulnerabilities exposed in the environment. The updates and patches that come through Trend Micro are pretty good, and they are fast to respond to any malicious or vulnerable things in the environment. That is one of the best features.
The antivirus itself is also lightweight. It does not hamper the performance. It is not resource-hungry. It does not impact the overall performance of the device. It is just there, and it is easy to use.
What needs improvement?
The console can be better in terms of management and viewing the hierarchy of devices. Currently, setting up the hierarchy OU-wise is a bit cumbersome. It can be made a bit easier. If that can be more user-friendly and easier to manage, it would be great.
For how long have I used the solution?
I have been using Trend Micro Apex One for the last two years.
What do I think about the stability of the solution?
It is a stable solution. If it is given the right amount of management and administration, it is a good solution.
What do I think about the scalability of the solution?
Its scalability is good. It is a cloud solution. It is easy to expand your capacity. You just have to buy a new set of licenses or additional licenses, and they can mount that capacity in your cloud platform.
We have multiple locations and multiple departments. In our organization, we have around 6,000 users who are scattered globally. Most of them are based in India. About 40% are in the United States of America, and 10% to 20% are in Europe.
How are customer service and support?
I am satisfied with their support. I would rate them a seven out of ten. They are like any other company's support. If you are facing a specific problem that requires in-depth analysis, it can get hard to get to the right engineer. It can take time to get through to the right engineer.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We were using McAfee before using Apex One. Pricing, functionality, and ease of management were the reasons for moving to Apex One.
We have recently migrated from Apex One to Microsoft Defender for Endpoint. Apex One is an Endpoint Detection and Response or EDR solution, whereas Microsoft Defender for Endpoint has XDR capabilities. Apart from detection, it is also helping in responding to those detections and providing automated responses to those detections. In addition, Microsoft Defender for Endpoint is bundled with our subscription. Security is a part of it, so we decided to go for Microsoft Defender for Endpoint, but Apex One was our solution for two years. During the COVID time, when we went into a hybrid work environment and people were working from home, it helped us very well during that time.
How was the initial setup?
It was overall straightforward, but there were a few challenges. The reason we went for Apex One was that it is a cloud-based solution.
It was pretty straightforward to enroll the endpoints. We integrated it with our Active Directory and all the devices were easily enrolled.
The removal of Trend Micro was challenging. When we moved away from Trend Micro, it was a bit of a challenge to remove the tool.
In terms of maintenance, it does require maintenance. From time to time, there will be new agent versions that need to be deployed. The first time also, we had to deploy the agents through SCCM. There are regular updates from Trend Micro. About 80% to 90% of devices get those updates and about 10% to 20% lag behind, so it does require regular monitoring and sometimes manual intervention to check why the updates are not happening. You might have to reinstall the agent on a device.
In a few scenarios, we did engage with Trend Micro where we had an additional or early release of the patches that can be deployed, and we did use that support.
What about the implementation team?
There were two people from our organization, and there were two people from our partner who helped us with the solution.
What was our ROI?
It was as per expectations. It did the job well. We were using it for our internal IT, so there was not much return on the investment. It was covering the cost, and it was doing the job as expected.
What's my experience with pricing, setup cost, and licensing?
It is cost-efficient.
What other advice do I have?
I would recommend doing a proof of concept. I would recommend this product in certain scenarios. If you are just sticking to Apex One and not going for the XDR solution from Trend Micro, you are missing out on modern-day security practices. Just going for Apex One might not help your environment if you are into security and have users based in different locations. I would suggest going for an XDR solution if you are going for Trend Micro. Also, if you are using Microsoft 365 subscriptions or any higher subscription with Microsoft that includes Microsoft Defender for Endpoint, then you can go for Microsoft Defender for Endpoint. It is a good XDR solution, so you can use it instead of investing in another security solution.
Overall, I would rate Trend Micro Apex One an eight out of ten. As a product, it is pretty cool. It delivers what is promised.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Information Technology Manager at BCML
Works in real-time and enables us to easily manage all endpoints from a single console
Pros and Cons
- "Its real-time features are valuable. It is in real-time, and it works fine."
- "We want to manage the policies in the group. Currently, if I am at one location and other users are at other locations, the main problem is that we cannot manage policies location-wise. The policy management should be improved. I should be able to group them based on the location. If one location has four policies and another location has the same policy, currently, I have to scroll the screen to find out the policy as per my location."
What is our primary use case?
We are using Apex One as a service. We are in the manufacturing industry, and we are using Apex One on our clients.
I am the administrator of Apex One as well as a user.
How has it helped my organization?
I can easily manage all our endpoints from a single console. Apex One is very helpful for us.
Apex One is excellent for defending endpoints against threats such as malware, ransomware, and malicious scripts. We have not faced any issues till now.
Apex One detects ransomware with runtime machine-learning capabilities. It is a very important feature because the main attack these days is ransomware.
Apex One provides us with a single console for cross-layer detection, threat hunting, and investigation. It is important because I cannot go to every APC and scan them and look for notifications. From a single console, I can manage each and every endpoint. We can also manage reports.
This single console provides end-to-end visibility into the entire IT security environment. We can see the percentage of compliance of our PC security. This end-to-end visibility has reduced our response time by 50%.
Apex One is very easy to use. It also depends on the knowledge of the person managing it, but for me, the management of the console is very simple and very user-friendly.
We have seen a reduction in viruses and malware since we started using Apex One. There is about 50% reduction.
We use Apex One as a service. It has helped to reduce the staff's workload. The single console helps to reduce the workload by 30% to 40%.
What is most valuable?
Its real-time features are valuable. It is in real-time, and it works fine.
What needs improvement?
We need some features as per our scenario and requirements. We want to manage the policies in the group. Currently, if I am at one location and other users are at other locations, the main problem is that we cannot manage policies location-wise. The policy management should be improved. I should be able to group them based on the location. If one location has four policies and another location has the same policy, currently, I have to scroll the screen to find out the policy as per my location.
If we have 10 locations, such as locations A, B, or C, and each location is separated geographically and has four policies, the total number of policies is 40. If a user from location C wants to manage their policies, he has to scroll the screen and find out their location's policy. If I can group the policies based on the location, it would be easier to manage.
For how long have I used the solution?
We have been using this solution for the last two years.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is scalable. It is being used at 10 locations.
How are customer service and support?
I am satisfied with their support. I would rate their support a nine out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
We use it as a service. Its initial setup was straightforward.
It does not require any maintenance from our side. Everything is automated.
What about the implementation team?
We had a consultant. We had two people for deployment. There was me and one person from Trend Micro.
What was our ROI?
We have seen an ROI. We can save our time, and we can also save our money.
What's my experience with pricing, setup cost, and licensing?
It is a little bit more expensive than other solutions.
What other advice do I have?
Policy management needs to be improved. Overall, I would rate Apex One a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Network Security Engineer at a computer software company with 10,001+ employees
Offers real-time scanning, and patch management, and helps reduce workloads
Pros and Cons
- "The XDR feature which provides us with real visibility into our environment is the most valuable."
- "I would like to have DLP features implemented into Vision One Security."
What is our primary use case?
We use Trend Vision One Endpoint Security to protect our systems from unwanted attacks. Malware attacks, encryption, zero-day attacks, and other threats are all happening in the world today. Therefore, the main purpose of using this product is to protect our systems.
Most of our customers deploy Vision One Security as a cloud service, except for government agencies, which always deploy it on-premises.
How has it helped my organization?
The XDR feature helps detect and defend our endpoints against threats.
The protection features can help defend against unknown threats. When an unknown application is detected, we can send information about it to the Vision One Security team for analysis and signature creation, which will be shared globally.
The machine learning capabilities help with the detection of ransomware which is important.
Vision One Security provides a single console for cross-layer detection, threat hunting, and investigation.
Vision One Security provides end-to-end visibility into the entire IT security environment. We can use the added visibility to decrease our response times.
Vision One Security integrates with other security products. When a threat is detected in the network sandbox, Vision One Security can deploy rapid updates to the endpoints. It's important that the solution can identify the threat and provide a rapid update.
Vision One Security has helped our organization by protecting us against unknown threats and reducing our response times.
It uses virtual patching to protect against vulnerabilities before vendor patches are available.
We have seen a reduction of 20 percent in viruses and malware since moving to Vision One Security.
Vision One Security as a service has helped reduce our staff workload by 30 percent.
We used Trend Vision's managed XDR services in conjunction with Vision One Security and they helped with the integration and patches.
What is most valuable?
Real-time scanning is a valuable feature.
Patch management is an important feature that helps protect our machines.
The XDR feature which provides us with real visibility into our environment is the most valuable.
What needs improvement?
I would like to have DLP features implemented into Vision One Security. We have a lot of customers asking about DLP.
For how long have I used the solution?
I have been using Trend Vision One Endpoint Security for almost four years.
What do I think about the stability of the solution?
Vision One Security is a stable solution. I would rate the stability eight out of ten.
What do I think about the scalability of the solution?
Vision One Security is highly scalable.
How are customer service and support?
The technical support is good but we sometimes experience delays with some tickets.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We previously used Sophos, but its console was resource-intensive and impacted the performance of our Windows machines. Vision One Security is more resource-friendly than Sophos.
How was the initial setup?
Deployment is complex, and most organizations use scripts to automate the installation process. Each environment is different, and deployments typically take two days to complete.
What's my experience with pricing, setup cost, and licensing?
Vision One Security is expensive but we manage to work with the cost.
What other advice do I have?
I would rate Trend Vision One Endpoint Security nine out of ten.
Trend Vision One Endpoint Security can be challenging to learn due to its extensive features, but it is easy to manage once we are familiar with the console.
Our customers range from small to enterprise businesses.
Maintenance is required for packet releases on the servers.
Many customers are moving to this type of centralized system, and I recommend Trend Vision One Endpoint Security.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
SecOps Engineer at a insurance company with 201-500 employees
We have a single platform that integrates well and helps reduce staff workload
Pros and Cons
- "Vulnerability management is a valuable feature that I enjoy."
- "Apex One's threat and vulnerability management has room for improvement."
What is our primary use case?
We use Trend Micro Apex One to monitor our security environment.
How has it helped my organization?
Apex One helps us defend our endpoints against threats such as malware, ransomware, and malicious scripts. We have configured Apex One to send us alerts so that we can take remedial action.
Apex One has advanced protection capabilities that adapt to protect against unknown and stealthy threats. These advanced protection capabilities are important because most targets are end users who are not well-informed and make mistakes that can end up compromising our entire environment.
It uses its runtime machine learning capabilities to detect ransomware attacks.
They provide a single console for cross-layer detection, threat hunting, and investigations. I find the single console very useful because it eliminates the need to log in to multiple consoles to view different security layers, such as Mail Security. For example, I can see all of my security information in one place, without having to log in and out of different consoles.
The single console provides end-to-end visibility into our entire IT security environment, which has helped to reduce our response time. We configured the alerting and have dealt with a lot of false positives since there are often a few false positives among security alerts. The solution is also capable of performing remedial actions without requiring me to actively monitor it. For example, I am working towards the mole, and there is no one in the office monitoring it because we do not have 24/7 monitoring. We have configured the solution so that I will be notified whenever there are alerts, and the solution will take action from the cloud.
Apex One integrates well with all our security products.
I'm more technically inclined. When I joined my current company, I had never used Apex One before, but I've been able to navigate it easily since then. We have some reading materials, but the best thing about Apex One is that it provides recommendations, just like Microsoft Sentinel. This makes it easy to learn. If I'm not sure about something, I can go to the Learning Hub and watch videos on how to do it, in case there's something I don't understand.
The difficulty level of administering Apex One is reasonable. Many features are self-explanatory. For example, if we click on an alert, it provides a recommendation of what to do. Therefore, learning to use Apex One is not difficult. In general, all these security products are not difficult to use. For example, I have never used QRadar, but I believe it would not be difficult because I have used similar products in the past. All these products have many similarities.
We have seen a reduction in viruses and malware since we implemented Apex One. Occasionally, when I review tickets or attend SecOps meetings, I only see a presentation of what has been detected. However, I can confidently state that the number of incidents has decreased significantly, as we have not had many since I joined the company.
Apex One as SaaS has helped reduce our staff's workload by deploying endpoints in the cloud. We do not need to monitor our environment all day.
I believe the managed XDR adds value to our Apex One deployment.
What is most valuable?
Vulnerability management is a valuable feature that I enjoy. I also enjoy having a single platform.
What needs improvement?
Apex One's threat and vulnerability management has room for improvement.
For how long have I used the solution?
I have been using Trend Micro Apex One for one year.
What do I think about the stability of the solution?
I would rate the stability of Trend Micro Apex One as eight out of ten.
What do I think about the scalability of the solution?
I would rate the scalability of Trend Micro Apex One as eight out of ten. We are currently looking into increasing our usage.
How are customer service and support?
Technical support is excellent. We have an account manager who is always available to help us when we have a problem, regardless of the time zone difference.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
In my previous organization, I used CrowdStrike. The single platform offered by Trend Micro Apex One is an advantage.
What other advice do I have?
I would rate Trend Micro Apex One eight out of ten.
Apex One provides virtual patching to protect against vulnerabilities, but we don't use the feature because we are already using Qualys Patch Management.
We have 20 people who use Apex One within our organization, including 10 administrators.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technical Manager (SOC Operations) at Novac Technology Solutions
Helps detect and block ransomware attacks, but the console is not stable
Pros and Cons
- "The most valuable features are behavior analytics, machine learning, and virtual patching."
- "The console is unstable, meaning it frequently malfunctions or lags, making it unreliable."
What is our primary use case?
We use Trend Vision One Endpoint Security to protect against ransomware.
How has it helped my organization?
Trend Vision One Endpoint Security does a good job protecting our endpoints against threats such as malware, ransomware, and malicious scripts.
Trend Vision One Endpoint Security has partially advanced protection capabilities that adapt to protect against unknown and new threats.
Machine learning helps detect and block ransomware attacks.
Trend Vision One Endpoint Security provides a helpful single console for cross-layered attack action, threat hunting, and investigations.
Trend Vision One Endpoint Security is easy to use.
The learning curve is not steep.
Before Trend Vision One Endpoint Security, we lacked threat-hunting abilities. Now, we can swiftly pinpoint threats and establish connections between email and endpoint data.
We are using the Trend Vision One platform for consolidated security across hybrid environments. This consolidation has improved our security operations and saved us time.
Trend Micro's Vision One platform offers a full view of our entire IT estate and empowers us to manage cyber threats more effectively. It achieves this through a combination of Zero Trust security principles, and ongoing monitoring for vulnerabilities in our attack surface.
Virtual patching helps protect our endpoints within minutes of detecting a vulnerability while we wait for the full patch which can take some time.
Trend Vision One greatly reduced the viruses and malware we receive. Before Trend Vision One we would receive five callbacks each month but now we may see one or two in six months.
The managed XDR adds great value to Trend Vision One Endpoint Security because we can manage everything from one place.
What is most valuable?
The most valuable features are behavior analytics, machine learning, and virtual patching.
What needs improvement?
To gain complete visibility across our entire IT security landscape, we need additional Trend Micro products to complement Trend Vision One Endpoint Security. We're also integrating a third-party solution with Trend Micro for a more comprehensive approach. The integration aspect has room for improvement.
The console is unstable, meaning it frequently malfunctions or lags, making it unreliable.
Trend Vision One Endpoint Security initially offered a user-friendly administration experience, but its manageability has declined over time.
The technical support response time has room for improvement.
For how long have I used the solution?
I have been using Trend Vision One Endpoint Security for five years.
What do I think about the stability of the solution?
We currently have issues with assets not showing up on the console which has been lagging.
What do I think about the scalability of the solution?
Trend Micro Vision One scales its endpoint security based on the number of licenses we purchase, allowing us to secure more devices as our organization grows.
How are customer service and support?
The technical support takes a long time to get back to us.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We've switched from McAfee because it was resource-intensive and some users reported missing malware detection.
How was the initial setup?
The initial deployment was straightforward. The only time-consuming part was deploying across different locations. The deployment took two months for 5,000 users. For the deployment, we have to download the console from the agent. No more than three people are required for the deployment.
What other advice do I have?
I would rate Trend Vision One Endpoint Security seven out of ten.
Two people are required for the maintenance.
I recommend waiting until Trend Micro fixes its stability problems before implementing Trend Vision One Endpoint Security.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
CIO at a insurance company with 201-500 employees
Everything can be managed from one point
Pros and Cons
- "Apex One offers a lot of bang for your buck. It includes an antivirus solution, DLP, app control, and all the other features found in endpoint protection solutions like Microsoft Defender. Many other solutions require additional licenses for different operating systems, but Trend Micro software bundles everything."
- "We had issues with our system integrator who didn't have enough experience with Trend Micro. There aren't many enterprise customers in our country who use Trend Micro on the level that we are using it, so it might be a little too complex for them. Trend Micro is typically used in small companies that do not need all the advanced features that we are looking for. The integrators don't have experience deploying these features. The scope is broad, but Microsoft Defender is simpler."
What is our primary use case?
We use Apex One to protect our endpoints and servers against viruses.
What is most valuable?
Apex One offers a lot of bang for your buck. It includes an antivirus solution, DLP, app control, and all the other features found in endpoint protection solutions like Microsoft Defender. Many other solutions require additional licenses for different operating systems, but Trend Micro software bundles everything. Many other endpoint protection platforms are restricted by the operating system, but this is an all-in-one solution. The firewall and other aspects of endpoint protection can all be managed from one point.
We are pleased with the antivirus features and the overall experience. Trend Micro has enabled us to catch all the malware scripts and nasty things out there. We have a multilayered defense with different antivirus vendors and layers. It's easy to integrate Apex One with our other products.
Once Apex One is set up, it isn't problematic to administer. The correct configuration and deployment is something that takes time. It isn't necessarily specific to Apex One. It's true of all vendors because you have guidelines and specific rules.
What needs improvement?
We had issues with our system integrator who didn't have enough experience with Trend Micro. There aren't many enterprise customers in our country who use Trend Micro on the level that we are using it, so it might be a little too complex for them. Trend Micro is typically used in small companies that do not need all the advanced features that we are looking for. The integrators don't have experience deploying these features. The scope is broad, but Microsoft Defender is simpler.
Many vendors are pushing customers to the cloud for advanced XDR features. This drives costs up substantially and takes control out of the customer's hands. I would like Trend Micro and other vendors to make the advanced capabilities that are increasingly being deployed to the cloud also available on-premise.
For how long have I used the solution?
We have used Trend Micro endpoint protection products since 2010. We had OfficeScan and Deep Security at one point.
What do I think about the stability of the solution?
I rate Apex One nine out of ten for stability.
What do I think about the scalability of the solution?
We haven't had any issues with scalability.
How are customer service and support?
I rate Trend Micro support seven out of ten. Like most vendors, Level 1 support is catastrophic. At Trend Micro, everything starts at Level 1, and the process of how quickly you get from Level 1 to Level 2 is something all vendors have issues with.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We were using Sophos. Trend Micro Apex One is bundled with other enterprise protection products, so it covers more than just antivirus.
How was the initial setup?
We had some initial challenges configuring high availability on our server, but it wasn't difficult otherwise.
What about the implementation team?
We had help from a systems integrator and Trend Micro support. I rate the integrator two out of ten and Trend Micro seven out of ten.
What was our ROI?
We have seen a return on investment. When we initially switched to Trend Micro, we reduced the licensing costs by decreasing the number of products we use. In three years, we recovered the initial investment, and our costs have been more optimal since then.
What's my experience with pricing, setup cost, and licensing?
Apex One's pricing is highly competitive. That's one advantage. We compared the pricing of solutions that do everything we want, and others are more expensive than what we have. There are no additional maintenance fees, but we have a support contract that we renew annually.
What other advice do I have?
I rate Trend Micro Apex One eight out of ten. I would recommend Trend Micro to companies looking for more than basic antivirus protection. If you need firewalls, application control, device and USB control, Trend Micro bundles all of that. I would recommend Trend Micro to a company that needs to cover all those areas
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Updated: March 2025
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Buyer's Guide
Download our free Trend Vision One Endpoint Security Report and get advice and tips from experienced pros
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