Tungsten TotalAgility Reviews

• MFD integration
• Business processes
• Transformation and UI experience

Most customers benefit from multichannel capture, business processes, along with image processing capabilities, and centralized administration and reporting. In addition, reduced failure points.

User interface.

20 months.

No.

No, scalability was not an issue both at platform and solution level.

Excellent.

We used KC, KTM but KTA provided better workflow capabilities along with better UI and imaging capabilities.

Less complex. Most were on-premise installations.

KTA, as a platform, can do more than conventional image processing.

It is an intelligent automation platform. It is for the automation of processes. 

I am using the latest version, and in terms of deployment, it supports both on-premises and cloud deployments.

You can build applications or design forms with minimal coding. Its target audience includes business users who have some IT skills. They're not software developers. They are citizen developers. If they have that IT mindset, they can build and automate some of the processes.

If you have different applications running, but they don't talk to each other, you can use KTA to integrate them and remove the manual steps. By using its various tools and capabilities, you can enhance the performance of humans. An example would be a bank where a customer service representative deals with the end customers in the bank. He accepts some forms and requests, and then he has to go to the core banking system, such as web banking or internet banking system, and connect to Excel sheets or other different applications that he might be using. With KTA, all the systems can be integrated into a single process. The customer service representative can track the complete job in one KTA system, which is integrated with all these diverse systems. He can get visibility in terms of the SLA, performance indicators, and time spent completing the job. The management can see the KPIs.

Its integration capabilities are valuable. It has low code/no code features. You have to do minimal coding. 

It is not just a process designer or a traditional BPM software; it is an intelligent platform that uses robotics, electronic signatures, BPM process management, case management, and document capture with OCR technologies. It is a platform for automating all the manual processes and semi-automatic processes in an organization. 

Room for improvement would be better OCR functionality in terms of Arabic OCR. There should be better accuracy.

In addition, when you design the forms, there should be inbuilt facilities for collaboration, document sharing, and providing feedback and comments. All those features should be there in the form design.

I have worked with this solution off and on for five to six years.

It is a very stable product. Once you go live, the process that you've automated is satisfactory, and it fulfills your requirement. It works fine.

It is very scalable. It is also easily scalable. If we want to have a very big application, we can have a lot of servers or instances.

In terms of its users, because I'm the Professional Services Consultant, I don't use it, but we have some customers with thousands of users. It is being used in very big companies where thousands of users are there.

It has its own knowledge base. The whole documentation is available for free for everyone, and there is also a dedicated technical support team. They have a very highly skilled technical support team. You get very good quality support. I would rate them a 5 out of 5 because they're really skilled.

Positive

I have used other BPM software previously. I switched to Kofax because it has a lot of options in terms of intelligent automation. It has its own RPA, its own OCR engine, and its own process designer. The mobile component is also there, and a lot of verticals are there for invoice automation, process automation, accounts payables automation, customer onboarding, and check processing. There are a lot of applications and a lot of tools in the kit. It is an all-in-one package.

It depends on the size of the implementation. You can do the installation very fast in just 15 to 20 minutes with a few clicks, but because it is an enterprise application, you might have requirements for load balancing and high availability. You might want to have a failover system for disaster recovery. In such cases, it will take more time. 

It was done in-house. It should be done by trained professionals of KTA. That's the best practice. The end users or customers can also do it, but they should get trained on that.

The number of people required for deployment and implementation depends on the size of the implementation. In a small organization with a few users and one or two servers, only one person can maintain it. A very big organization with a lot of processes, users, and servers, such as 40 servers, would need more people for maintenance.

It has a perpetual license. You pay once in a lifetime for the volume of scans you will do and the number of users you will have. You can have participants or regular users, and you can have developers and administrators. So, once you purchase it, it is for a lifetime, and then every year, you have to pay for the maintenance. There is an annual maintenance cost, which is about 18% of the licensing cost.

I would recommend this solution. Nobody is working on paper and pen now. Everybody has some applications. Even Excel sheets are gone now. People are using robots and BPM software, but applications are disconnected. KTA will connect all the systems and lead the intelligent automation.

I would rate it a 9 out of 10. I would not rate it a 10 out of 10 because no product is 100% ready with all the features. There is always room for improvement.

• Process automation
• Case management

We have automated more than five business process using this tool.

• Rich and flexible UI
• Consistent platform with one common language
• Some documentation for all the features

Two and a half years.

No.

No.

Very poor.

Yes. Cheaper.

It was straightforward, easy to follow guides.

Concurrent user, license based. Flexible.

Understand the full capabilities of the tool and map those to your business needs. This tool is the result of several mergers and not all of the features are straightforward to use.

We use Kofax TotalAgility for the purpose of intelligent document automation. We use it for invoice automation, and we also use it for the automated processing of documents, specifically OCR, then we submit the documents to other systems.

Our organization has improved a lot because of Kofax TotalAgility, especially as it allowed us to compare the different pages of different documents. While that process is ongoing, we can also insert an additional document and compare the content of that document via OCR, with the previously submitted document.

Kofax TotalAgility helped us greatly in reducing manual work because comparing document content was done manually in the past, and now the comparison is completely done by the solution, and it's been a great help to our organization.

What I find most valuable in Kofax TotalAgility is its OCR feature. I also find its workflow and business process management capabilities valuable. Kofax TotalAgility also has good integration with other solutions and has an API call feature.

The pricing for Kofax TotalAgility could be more attractive, particularly the cloud version of the solution which was offered to my company. This is its area for improvement.

I started working with Kofax TotalAgility four or five years ago.

Kofax TotalAgility is a very stable solution.

In terms of scaling up Kofax TotalAgility, initially, we planned for a volume one and a half times more than what we needed. We haven't seen the need to scale up the solution, and we're still fine with the existing environment, so we've not tried to scale up Kofax TotalAgility yet, but based on what we've learned, it's just a matter of adding the capacity to the server. We placed the solution on the VM so it should be easy to add resources to the VM, as well as increase the CPU or the RAM. We don't see any challenges in scaling up Kofax TotalAgility.

My team opened some cases with the global support team of Kofax TotalAgility who have been very responsive and supportive. Normally, you get answers from them immediately, and if not, some technical support people from Europe or India would take a look at the system and give you some feedback on how to resolve the problem.

On a scale of one to ten, I would rate the Kofax TotalAgility technical support team eight. I'm happy with the support.

The initial setup for Kofax TotalAgility is pretty much straightforward. The complexity doesn't come from the solution itself, but from how previously complex manual processes could be automated through Kofax TotalAgility. That has always been the challenge. What's complex is transforming your manual process into a digital process. In the beginning, people try to think about how the solution could mimic existing processes, but later on, after Kofax TotalAgility has been implemented, people find that the solution does it much better.

How long the deployment of Kofax TotalAgility takes varies per scenario, but it could take three to six months.

We deployed Kofax TotalAgility in-house with the help of some third parties for certain cases.

You could get ROI from Kofax TotalAgility in less than two years, but that's just a quick calculation. It's just based on the comparison between what my company has experienced and how the solution could help, and in my opinion, you could achieve ROI in the first two years.

I don't have figures on the costs associated with Kofax TotalAgility because that's handled by the Document team. I just tell the team that I need this volume for this number of users, and the Document team will handle it.

We compared Kofax TotalAgility with other solutions, and we found that the OCR feature, including the multichannel capabilities of reading documents from any source, for example, from scanning, uploading, mobile, portal or network, are very flexible.

Kofax TotalAgility also has a powerful OCR engine able to process documents excellently.

These are the reasons we chose Kofax TotalAgility over other solutions.

My company works with the vendor, Kofax.

Fourteen to twenty people use Kofax TotalAgility within the organization.

Maintaining the solution isn't difficult.

My recommendation to anyone who wants to start using Kofax TotalAgility is to look at the end-to-end process first and not just the OCR capability of the solution. You should consider the subsequent processes in Kofax TotalAgility, particularly when managing the end-to-end workflows or profiles, including the process of posting to other systems and the flexibility of integrating with other systems.

I'm rating Kofax TotalAgility as nine out of ten.