We're primarily using the solution for WiFi access. It provides us with an access point for the network. The devices are controlled by a controller, and we can apply security policies via our network. This can help control end-users.
Security engineer at ARCEP Togo
Simple to use and easy to set up but needs better stability
Pros and Cons
- "It allows us to offer policy control."
- "Sometimes we have some micro breaks we do not know what causes them."
What is our primary use case?
What is most valuable?
The solution is very simple. The facility of the integration is great.
It allows us to offer policy control.
The solution works very well.
It's easy to set up.
What needs improvement?
Sometimes we have some micro breaks we do not know what causes them. Maybe it is based on the monitoring of the network, or maybe it is the architecture or the integration of the equipment. The stability could be improved.
For how long have I used the solution?
I've used the solution for a while. I'm not sure how long we've used it. It has likely been five years.
Buyer's Guide
Ubiquiti Wireless
November 2024
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What do I think about the stability of the solution?
The solution can be more stable. We have had some issues with micro-breaks which have affected connectivity. I'd rate the stability six out of ten.
What do I think about the scalability of the solution?
It is a really scalable solution.
We have around 100 end-users. Maybe 20 are using the network, with the rest on wireless.
How are customer service and support?
We've never dealt with technical support in the past.
Which solution did I use previously and why did I switch?
We did have an experience with Linksys. However, it was not a good solution.
How was the initial setup?
The initial setup is simple to set up. I did not take part in the process. However, I haven't heard of any issues.
It takes about one hour to deploy and connect a node. It might take a month to set up a full network.
We have ten staff, including managers, that can assist with the deployment and maintenance.
What about the implementation team?
The operational team handles the setup. It's handled in-house.
What was our ROI?
We are a small enterprise. We do not look at ROI. That said, most are working five years later.
What's my experience with pricing, setup cost, and licensing?
We do not have a license. We just pay for the solution.
What other advice do I have?
We are using the latest version as we always upgrade the firmware.
I'd recommend the solution.
I'd rate the solution seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Advisor at Silopor SA
Highly reliable, easy setup, and scales well
Pros and Cons
- "We have not had an issue with Ubiquiti Wireless since we have been using it. The solution is highly reliable."
- "Ubiquiti Wireless could improve by being more user-friendly and easy to use."
What is our primary use case?
We are using Ubiquiti Wireless in our company when our invites or customers come into building and they want to connect their devices, such as notebooks and phones.
How has it helped my organization?
Using Ubiquiti Wireless has improved our customer service to customers.
What is most valuable?
We have not had an issue with Ubiquiti Wireless since we have been using it. The solution is highly reliable.
What needs improvement?
Ubiquiti Wireless could improve by being more user-friendly and easy to use.
For how long have I used the solution?
I have been using Ubiquiti Wireless for approximately five years.
What do I think about the stability of the solution?
Ubiquiti Wireless is highly stable.
What do I think about the scalability of the solution?
We have not had to scale Ubiquiti Wireless, but it would be easy if we decided to.
We have approximately 70 connections to Ubiquiti Wireless. We have approximately 60 phones and 10 laptops and other additional devices connected. All our departments are using this solution, such as our electrical and mechanical departments.
We are using Ubiquiti Wireless at half capacity in my company. In the future, we might increase usage, but this depends on if it is necessary.
How are customer service and support?
I have not used technical support for Ubiquiti Wireless.
Which solution did I use previously and why did I switch?
We previously used an Apple Switch.
How was the initial setup?
The initial setup of Ubiquiti Wireless is easy.
What about the implementation team?
We did the deployment of Ubiquiti Wireless in-house.
We have approximately six people for the implementation and maintenance of Ubiquiti Wireless. However, this team is not dedicated to this solution, they do all the IT work in the company.
What was our ROI?
We have received a return on investment, the purchase was a good investment. The solution has paid for itself.
What's my experience with pricing, setup cost, and licensing?
I rate the price of Ubiquiti Wireless a three out of five.
Which other solutions did I evaluate?
We evaluated other solutions prior to choosing Ubiquiti Wireless. We took advice from a partner and choose Ubiquiti Wireless.
What other advice do I have?
The solution was easy to set up and it has been working well for our company. I would recommend it.
I rate Ubiquiti Wireless a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Ubiquiti Wireless
November 2024
Learn what your peers think about Ubiquiti Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,660 professionals have used our research since 2012.
Manager ITeS at a tech services company with 1,001-5,000 employees
Has a valuable real-time reporting feature, but the interface could be more intuitive
Pros and Cons
- "They provide us with immediate insights into our financial performance and customer interactions, which helps us make informed decisions quickly."
- "The product's user interface could be more intuitive, and sometimes, the system can be slow during peak usage times."
What is our primary use case?
We primarily use the product for our financial management and CRM needs. It’s integrated into our ERP system, which supports our sales, marketing, and customer service operations.
How has it helped my organization?
The solution significantly streamlined our financial processes and improved customer relationship management. We’ve seen better financial reporting and greater efficiency in handling customer interactions.
What is most valuable?
The platform's real-time reporting and dashboard features have been valuable. They provide us with immediate insights into our financial performance and customer interactions, which helps us make informed decisions quickly.
What needs improvement?
The product's user interface could be more intuitive, and sometimes, the system can be slow during peak usage times. We’d also like to see better integration with other tools we use.
Enhanced integration capabilities and improved user experience features would be beneficial. More customizable reporting options would also be a great addition.
For how long have I used the solution?
We’ve been using Ubiquiti Wireless for about three years now.
What do I think about the stability of the solution?
The solution is generally stable, though we’ve experienced occasional slowdowns during high-demand periods.
What do I think about the scalability of the solution?
The solution is scalable and has effectively handled our growing needs. We’ve been able to add new users and modules without significant issues.
How are customer service and support?
Customer service and support have been responsive and helpful. However, there have been occasional delays in resolving issues.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We previously used a different ERP solution. We switched because the new solution offered better scalability and more advanced features that met our growing needs.
How was the initial setup?
The setup was relatively complex due to the customization needed to fit our specific requirements. It required careful planning and execution.
What about the implementation team?
We implemented the product with the help of a vendor team.
Which other solutions did I evaluate?
We evaluated several options, including SAP and Microsoft Dynamics. We chose this solution because it best suited our requirements and budget.
What other advice do I have?
It’s crucial to ensure that you have proper training and support to maximize the product benefits.
I rate it a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Aug 27, 2024
Flag as inappropriateCEO at Cybertek
Simple to set up and reliable with a great mesh system
Pros and Cons
- "The setup is quite simple."
- "The Unifi controller software has a small issue."
What is our primary use case?
This solution is widely used in Iraq.
We primarily use the solution as an access point for hotels. If you want to install a wireless system, you use the products called Unifi access points, and it has a couple of models, like the UAP-AC-LR and a UAP-AC-Pro. This is for making a system for wireless setups for hotels, hospitals, and universities.
What is most valuable?
The mesh system is great. It enables you to have only one signal for the whole building. For the Mesh system, they have made a new product called Cloud Key, which enables you to keep control of the system. It might be called d the Unifi Cloud Key Gen2. It allows you to control the Mesh system access points remotely, without being connected to the same network.
It's simple to use.
The setup is quite simple.
It is stable.
What needs improvement?
The Unifi controller software has a small issue. When you install it on one PC, it will be stuck to the same PC. You have to reset the wifi access point to access it from another computer.
We suffer from this issue all around Iraq. If you want in the future to add some features to the access point from another PC, you cannot. You have to make a reset, a hardware reset to the device, and then install the software again. This is very annoying.
For how long have I used the solution?
I've been using the solution since 2012. I've used it for almost ten years.
What do I think about the stability of the solution?
The solution is quite stable, however, it's not as stable as Cisco. Generally, there are no bugs or glitches and it doesn't crash or freeze.
What do I think about the scalability of the solution?
The solution is scalable. It's very widely used in Iraq. Around 80% of people here use Ubiquiti.
How are customer service and support?
We do the maintenance and support, but I haven't called them directly. I haven't even called the leading supplier directly. If I have problem, I access the forums, and they tend to publish a solution that can solve the issue.
Which solution did I use previously and why did I switch?
We've also used Cisco. When you go for wireless systems, typically you look at Cisco, however, it's expensive. If you can't afford Cisco, you might look instead at Ubiquiti or Netgear.
I've also used Ruckus in the past.
How was the initial setup?
The initial setup is quite simple. It's not too complex.
The deployment time depends on the device. For the Mesh system, each access point will take around one to two minutes. It will auto-set the device once it's connected to the network. Generally, it's pretty quick, however, if you have a bigger environment, it takes longer.
The amount of technical staff needed to maintain the solution depends on the size of the company using it. For example, if you have a hotel with around 50 wifi access points, you need around two to three people to maintain it monthly.
What about the implementation team?
The solution can be handled in-house. We did it ourselves. Anyone with networking experience can handle the implementation.
What was our ROI?
I have yet to witness an ROI.
What's my experience with pricing, setup cost, and licensing?
There is no licensing cost. Once you purchase the hardware, you just use the product. It doesn't cost any more than that.
What other advice do I have?
I'd rate the solution at a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Network Engineer at a healthcare company with 10,001+ employees
A solution with a decent portal but needs a more enterprise feel
Pros and Cons
- "It has a decent portal, and it is usable."
- "Everything needs to be professionally done."
What is our primary use case?
The solution is deployed primarily on cloud.
What is most valuable?
Compared to industry standard brands that are used, it doesn't do anything better than any of them. However, it has a decent portal, and it is usable.
What needs improvement?
The solution needs a more enterprise feel of the product, and everything needs to be professionally done. Additionally, technical support and the stability of the product can be improved.
For how long have I used the solution?
We have been using the solution for approximately seven years.
What do I think about the stability of the solution?
The solution is stable but not as much as similar products.
What do I think about the scalability of the solution?
The solution is scalable. Approximately one thousand people are connected to it.
How are customer service and support?
We have not had a good experience with customer service and support. They are virtually non-existent.
How was the initial setup?
The initial setup was easy and took approximately half a day.
What's my experience with pricing, setup cost, and licensing?
The pricing is reasonable.
What other advice do I have?
I rate the solution five out of ten. Technical support and the stability of the product can be improved.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
System Administrator at Aquatec
Easy to deploy and offers great pricing but upgrades happen too often
Pros and Cons
- "It's very easy to deploy."
- "We'd like them to improve aspects of device management."
What is our primary use case?
We primarily use the solution for a wireless connection for our hotel and resort.
What is most valuable?
The solution offers good management.
The maintenance of the product is very simple and straightforward.
It's very easy to deploy.
You can see everything on one dashboard.
The product can scale well.
We have found the solution to be pretty cheap.
What needs improvement?
The product makes upgrades too often. They are always changing things. It can be hard to keep up.
We'd like them to improve aspects of device management. For us, for example, some of the access points are managed by a Ubiquiti controller, and others are managed by an AirMax controller.
For how long have I used the solution?
We've used the solution for six or seven years. We've ended up staying with it for a long time.
What do I think about the stability of the solution?
Some solutions are stable. Others are not. Maybe we don't use the right ones and we have to change them and put them in the right place. It's possible we are using non-appropriate devices.
What do I think about the scalability of the solution?
The solution is scalable. It can expand well.
Which solution did I use previously and why did I switch?
I've only used this solution. I've never used, for example, Cisco or Aruba.
What's my experience with pricing, setup cost, and licensing?
The solution offers pretty good pricing. they aren't expensive. I'd rate the cost at a four out of five in terms of value for money.
What other advice do I have?
I'd rate the solution a seven out of ten. We are mostly satisfied with the product.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
lecture at Poltekkes jakarta 2
Installation is easy and the coverage is good, but we have issues with performance and support
Pros and Cons
- "This access point provides internet to every lab on campus, including the computer laboratory"
- "One of the Ubiquiti access points broke down, and it can't be used. It's still down now, so overall Ubiquiti hasn't been a good experience for me."
What is our primary use case?
Ubiquiti is deployed in the five-floor building that houses the integrated laboratory for my vocational school. This access point provides internet to every lab on campus, including the computer laboratory.
For how long have I used the solution?
I've been using Ubiquiti since 2015 or so.
What do I think about the stability of the solution?
One of the Ubiquiti access points broke down, and it can't be used. It's still down now, so overall Ubiquiti hasn't been a good experience for me.
How are customer service and support?
We're extremely disappointed with Ubiquiti support. We need more local support.
How would you rate customer service and support?
Negative
How was the initial setup?
Installing Ubiquiti is easy.
What other advice do I have?
I rate Ubiquiti Wireless five out of 10. I wouldn't recommend it.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT System Technician at a computer software company with 11-50 employees
Reliable, with no captive portals, that is simple, and quick to install
Pros and Cons
- "It functions properly and includes centralized management for access points and switches."
- "They have access points that are in the firewalls, and I believe the firewalls could be significantly better. They use the USG firewall, which I believe is a poor device. VPNs for example, it is really bad, it is difficult to configure, and I don't like them at all."
What is our primary use case?
At home, I use it for myself. There are no captive portals or anything like that, only wireless access. Only wifi.
What is most valuable?
It functions properly and includes centralized management for access points and switches.
What needs improvement?
They have access points that are in the firewalls, and I believe the firewalls could be significantly better.
They use the USG firewall, which I believe is a poor device. VPNs for example, it is really bad, it is difficult to configure, and I don't like them at all.
For how long have I used the solution?
I have been working with Ubiquiti Wireless for two or three years.
I am not working with the latest version. I try to update to the latest version once in a while.
What do I think about the stability of the solution?
Ubiquiti Wireless is very stable.
What do I think about the scalability of the solution?
I have not yet experimented with the scalability of Ubiquiti Wireless.
I am using it at home.
How are customer service and support?
I have not contacted technical support.
Which solution did I use previously and why did I switch?
I have worked with Cisco Routers.
For testing, and learning purposes, I have been using CentOS, which is now Almal Linux or Rocky Linux.
I have also worked with Sophos and Bitdefender.
I have used Mikro Tik.
How was the initial setup?
It is quite easy to set up.
It most likely took me an hour.
What about the implementation team?
I watched some Youtube videos.
What's my experience with pricing, setup cost, and licensing?
There is no licensing fee required.
I think the price is okay for the product, but the price could always be cheaper.
Which other solutions did I evaluate?
I work as a system engineer and research solutions at home. I switched to a different product after a few years.
What other advice do I have?
Three years ago, I would have, but things have since shifted a bit. I prefer to have everything at home. Ubiquiti requires a cloud account now, which I don't like, therefore I wouldn't recommend it at this time.
I would rate Ubiquiti Wireless an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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