Ubiquiti Wireless Reviews

Ubiquiti is deployed in the five-floor building that houses the integrated laboratory for my vocational school. This access point provides internet to every lab on campus, including the computer laboratory. 

I've been using Ubiquiti since 2015 or so.

One of the Ubiquiti access points broke down, and it can't be used. It's still down now, so overall Ubiquiti hasn't been a good experience for me.

We're extremely disappointed with Ubiquiti support. We need more local support. 

Negative

Installing Ubiquiti is easy.

I rate Ubiquiti Wireless five out of 10. I wouldn't recommend it. 

We use it mostly for our office network.

It helps the employees in doing more work. While moving from one place to another, especially for the meetings, it is really important to have a reliable and stable internet connection. Ubiquiti gives them a comfortable feeling while working in the office.

I like the fact that you can set it up like a wireless connection. Previously, we used to connect from one SSID to another. When we started using Ubiquiti, everyone was so happy because even if they moved from one place or another, say from the pantry to a meeting room, they didn't need to connect manually to another SSID. This is one of the features that I really like about it. It is doing a great job.

It offers a free controller that you can use to see if the devices are connected or not and if they are up or down.

There should be an easier way to contact the support. If we need to do something on it, it will be easier and faster if there is a support number to call. Currently, their support is mostly through email or chat. If there is a hotline that you can call directly, that would be good. It will really help a lot. They should also include more after-sales support.

They can maybe also provide more details on what's happening with the network.

I have been using this solution since 2013. That's roughly eight years.

It is really stable. We've been using it for the past eight years, and so far, everyone is loving it. We have no complaints. Now, all our offices use Ubiquiti, which proves how stable it is.

It is pretty scalable. It is easy to scale. Whenever we need more access points, it is easy to set it up. 

We have roughly 200 users with mixed roles. We have engineering, finance, HR, customer service, and CEO. In terms of increasing its usage, we just upgraded last year. We are in a good position right now. If our company expands, we might add or upgrade our network.

Currently, their support is mostly through email or chat. It would be good and helpful if there is a hotline that you can call directly. They should have direct contact numbers just like other enterprise companies. For example, Cisco provides a dedicated person with whom you can speak. 

It is pretty straightforward. Even non-technical people can set it up by following the videos on YouTube.

I like the fact that it offers enterprise features at a cheap price. If you compare it with Cisco, it has most of the features that Cisco has been offering but at a lesser price. I am satisfied with its price.

We did evaluate other products. One of the reasons why we chose Ubiquiti was its pricing and licensing. For other enterprise brands, you need to pay on a yearly basis. The controller has a cost as well. With Ubiquiti, we got enterprise features for a cheaper price. It was more than enough.

I would recommend this solution to others. You can never go wrong with Ubiquiti because it is already proven and tested, and there is no need to do POC on it.

I would rate Ubiquiti Wireless a nine out of ten.

The solution has an easy configuration. We use this solution for showcases at our organization. We use it in the case of UB-KIT for guests and production for the wireless WLAN segment.

The most valuable features are the double PA in 802.1X authentication and the radio server.

The mesh configuration and WiFi 6 coverage should be improved.

We have been using this solution for two years on private and on-premises.

It is a stable solution.

It is a scalable solution. We have approximately 15 users using this solution in private and 12 or 13 on guess connection. There are three people responsible for maintenance.

We used Cisco Meraki and Aruba in the past and switched to Ubiquiti because it has a better configuration.

The installation took two days to complete. It was complex to install because of the radio server authentication and integration with the active directory.

We did not use a third party to install it, and we completed it ourselves.

Ubiquiti Wireless is not expensive.

I rate this solution a ten out of ten.

We have Ubiquiti Wireless units in retirement communities, specifically in outdoor parks and then in each home. We also have them for guest access in the hotels, so throughout the building, in the rooms, in the hallways, and in the public areas. 

We replaced probably eight or 10-year-old technology for our clients with Ubiquiti Wireless, so it has made their internet connection work much better, with faster throughput, and given them more bandwidth.

What I find the most valuable is that all of the equipment talks to each other, so we can manage it from one single interface. I also find valuable the fact that the access points mesh together to provide redundancy in addition to the wired connectivity.

The network setup could be a little easier and more straightforward.

I have worked with Ubiquiti Wireless for probably three to four years. 

Ubiquiti Wireless is very scalable. I don't know that there's a limit to scalability. We just add more data switches to power more access points. We haven't come across a situation where it can't handle the Ubiquiti equipment.

It's mostly used by guests or property owners. Management accesses the wireless network as well, but they don't have any role in managing it or maintaining it. We do all that. So, it's really just internet access for guests and homeowners.

The people doing the installation are basically just connecting the wires to the access points and mounting the access points. I think we had two installers and then one engineer that's just managing everything; they're logged into the interface and adopting the access points and setting up the network control.

No tech support is perfect, but their response time could be better. However, they are very knowledgeable once they start working on any technical issue that we are having.

Positive

We did not previously use anything else. When we started with these opportunities, we evaluated other products, and this had the best price and performance. So, we went with this from day one.

We are certified and took Ubiquiti's training, which was a five-day training class. Deployment is fairly straightforward for us thanks to the training that we have had.

We did our deployment in-house. Everything's been solid since we installed it. No issues with the equipment.

There are no licensing fees. 

That is not a question I can answer. My engineer did most of that legwork. 

The advice I would give to others looking into implementing this product is this: go get trained and receive their certification first. You can use the product without training but to implement it, you've got to know where and which access points and which RF technology is involved.

On a scale of one to 10, with one as the worst and 10 as the best, I would give Ubiquiti Wireless an eight. 

We primarily use the product for our financial management and CRM needs. It’s integrated into our ERP system, which supports our sales, marketing, and customer service operations.

The solution significantly streamlined our financial processes and improved customer relationship management. We’ve seen better financial reporting and greater efficiency in handling customer interactions.

The platform's real-time reporting and dashboard features have been valuable. They provide us with immediate insights into our financial performance and customer interactions, which helps us make informed decisions quickly.

The product's user interface could be more intuitive, and sometimes, the system can be slow during peak usage times. We’d also like to see better integration with other tools we use.

Enhanced integration capabilities and improved user experience features would be beneficial. More customizable reporting options would also be a great addition.

We’ve been using Ubiquiti Wireless for about three years now.

The solution is generally stable, though we’ve experienced occasional slowdowns during high-demand periods.

The solution is scalable and has effectively handled our growing needs. We’ve been able to add new users and modules without significant issues.

Customer service and support have been responsive and helpful. However, there have been occasional delays in resolving issues.

Neutral

We previously used a different ERP solution. We switched because the new solution offered better scalability and more advanced features that met our growing needs.

The setup was relatively complex due to the customization needed to fit our specific requirements. It required careful planning and execution.

We implemented the product with the help of a vendor team.

We evaluated several options, including SAP and Microsoft Dynamics. We chose this solution because it best suited our requirements and budget.

It’s crucial to ensure that you have proper training and support to maximize the product benefits.

I rate it a seven out of ten. 

We use the product for site-to-site connectivity.

I'm using wireless radios. There are features like wireless bridging that are quite useful. We're using wireless bridging. That's the primary purpose as to why we have the equipment. 

They are reliable in terms of wireless connectivity.

The initial setup is easy.

The availability could be better. Currently, the equipment is always out of stock due to the amount they're pricing. It's quite cheap, so people want to buy it. Their stock is a bit low compared to others, making it difficult to purchase.

I've been using the solution for ten years.

The stability is very good. There are no bugs or glitches. It doesn't crash or freeze. We find it reliable. 

In terms of scalability, I cannot say at this time how it is. If it is a very small one, it may have one or two points only. We only have maybe three to four antennas. That's not very much. I cannot grade scalability with such a small deployment.

We have 20 users at a maximum on this product. They are all in operations. The engineering department doesn't use it that much.

In the advent of fiber, it's unlikely we will increase usage. 

I don't find technical support very useful. I usually use forums or community support. I haven't tried to call technical support in the past.

You just need to read the manual. For some concerns that are not seen in the manual, I go to the forums. The only time I would like to go to support is if there is a feature maybe that doesn't exist in the system. Currently, I am not into those things, so I'm only currently using the current features of their package.

I have Ubiquiti Wireless, MikroTik Wireless, and MikroTik Wired.

The only brand we have considered for this particular purpose was Ubiquiti since all others are very expensive brands. For our use case, we cannot afford to implement expensive antennas as it's difficult to afford for purchasing,

The initial setup is easy. The complete deployment took one week. 

We have three people involved in the deployment and maintenance. 

I noted an ROI after five years.

You can use the equipment for five years without any problems before you need to replace anything. Or, if an incident occurs that you can't control - like calamities or lightning strikes that really damage the dish. That's the only time you have to have problems. They last a long period of time. Your return investment is good for the price they give.

The pricing is very, very reasonable. It was quite cheap. We buy them outright. There is no licensing. 

Support is not included with that, as the equipment itself is already usable as it is.

I was looking into Cambium. I was trying to see how much the difference in prices were. Since it was a very big jump in price, I know I could not justify its purchase for the capacity that we only have.

We use a mixture of versions. We're constantly upgrading, so there is some old equipment and new equipment.

I'd rate the solution eight out of ten.

We primarily use the solution for a wireless connection for our hotel and resort.

The solution offers good management.

The maintenance of the product is very simple and straightforward.

It's very easy to deploy.

You can see everything on one dashboard. 

The product can scale well.

We have found the solution to be pretty cheap.

The product makes upgrades too often. They are always changing things. It can be hard to keep up.

We'd like them to improve aspects of device management. For us, for example, some of the access points are managed by a Ubiquiti controller, and others are managed by an AirMax controller.

We've used the solution for six or seven years. We've ended up staying with it for a long time. 

Some solutions are stable. Others are not. Maybe we don't use the right ones and we have to change them and put them in the right place. It's possible we are using non-appropriate devices.

The solution is scalable. It can expand well.

I've only used this solution. I've never used, for example, Cisco or Aruba.

The solution offers pretty good pricing. they aren't expensive. I'd rate the cost at a four out of five in terms of value for money.

I'd rate the solution a seven out of ten. We are mostly satisfied with the product.

Setting it up wasn't so complicated. It is reliable. Security-wise, we didn't have much trouble, but that could be due to our environment. We haven't had so many attacks, at least up till now.

The range and maybe the quality of the signal can be improved. I had a feeling that the range wasn't long enough. Unfortunately, beyond a certain range, the signal was too weak. If I'm not mistaken, it must have been something like 100 or more than 100 meters, but I'm not sure. So, one improvement I wish for this equipment is to have a longer range, but that could mainly be due to the model we're using.

In Ubiquiti NanoStation, we have some problems with the reset button. The way the reset button is placed can be very uncomfortable. We lost some of our access points due to the fact that we eventually damaged the reset button. I would prefer a simpler reset button. There could be a kind of toggle button, but that's a matter of engineering.

I have been using this solution for five to six years. We are working with Ubiquiti NanoStation, but they are relatively old now, so we need to renew our equipment.

It is reliable.

It wasn't complicated to set it up.

We don't buy directly. We have our finance department that buys things. My speculation on the price is that because we buy from private companies and because the product is imported, people tend to give us at higher prices. This is due to the fact that it is government procurement. So, sometimes, they are not paid directly, and they have to go through the whole administrative process before they are paid. So, they tend to compensate by increasing the price, but I won't be able to say what is the exact price.

I would rate Ubiquiti Wireless an eight out of 10.