Ubiquiti Wireless Reviews

We primarily use the solution for its wireless access points and wireless connectivity.

We are mainly using it for outdoor use and they're quite unique in that sense.

The ease of installation is excellent.

The product portfolio fits well and the pricing is good. Functionality-wise, it's been great. 

Feature-wise, it does what it should do. 

It is very stable and the equipment lasts quite a long time. 

You can scale the product quite well.

The product offers fair pricing. 

It's hard to get stuff delivered on time. That's a problem for us. 

The WiFi 6 equipment is not available. That's an issue. That's more of an availability and electronics problem.

Technical support needs improvement. 

We've used the solution since 2012 or 2010. It's been a while. 

The solution has been stable for us. We don't see that many problems. Some equipment has lasted ten years without any problem. It's very reliable.

The solution is very scalable. 

Our customers range from small to very large companies, and it can handle any size pretty much.

A colleague of mine deals with support. 

In the past, it was perfect. However, lately, it has been a bit hard to get the right answers. This could be improved. We need more direct contact with the technical department.

We are running Cisco equipment mostly. From time to time, we run some of Ubiquiti's Wireless equipment as well. We've also worked with HP and Aruba.

The only difference is the life cycle of the product. They can be quite short, and that's a problem regarding maintenance and upgrading or expanding equipment and expanding installed solutions with similar equipment. 

The pricing is very reasonable. 

The costs vary. Its pricing ranges from 1,000 euros to 30,000 euros. The average price might be 10,000 euros. 

We are a reseller, and we add functions to it as well.

I'd recommend the solution. It's not that hard and not that complex. 

I would rate the product eight out of ten. 

I use the solution in my company for our different clients who use Ubiquiti Wireless, considering that it is a fairly reliable tool. The tool provides a yearly subscription for a service. The product has a web interface on which you can log in, ensuring that it is always available while allowing you to see what is going on in your environment. You can control the features of the tool. You can use the tool for mapping or building features and to check various access points. With the product in place, you can look at the access points of more than 200 devices, and it can also handle more devices as it allows users to add other access points. With Ubiquiti Wireless, the actual range for the access point is fairly good. The product has features like controller migrations.

The most valuable features of the solution from a networking perspective stem from its ability to allow users to customize the various access points, and since our company is able to push in the updates in the tool, we can get better management capabilities and connectivity. Ubiquiti Wireless allows you to see the ports and the power consumed. When Ubiquiti Wireless is used in conjunction with switches, you can stay on the same web interface and manage the switches and access points by using the same credentials. Basically, the tool allows you to manage the whole network through a single web interface. You can give permissions or use SSH on devices and be able to use the command line to do various things, including updating the access points or resetting their statuses. The tool provides a web interface and command line facilities.

The product lacks to offer reliability to users. From an improvement perspective, the product needs to be made more reliable. The tool should also offer better support and warranties. The tool only provides a standard warranty, which gets very annoying. I have had experiences where the users of the tool keep receiving updates continuously, and you can have the latest firmware pushed into the solution, which may cause a problem. You can't opt to go for an RMA process or get any support on the tool because it doesn't offer any support after twelve months of purchase.

The latest stuff provided by the product is not as reliable as the older ones provided by the solution.

The product's stability is an area of concern where improvements are required.

The solution's technical support needs to be improved so that users can communicate with faster or more responsive support personnel with knowledgeable technical team members and get customer-friendly support. You can only get support for the product within the first twelve months of purchase, after which you won't get any support.

I have been using Ubiquiti Wireless for eight years.

Stability-wise, I rate the solution a four or five out of ten.

Scalability-wise, I rate the solution a nine out of ten.

Around 2,000 to 3,000 people in my company use the product.

The product is extensively used in my company. My company plans to increase the use of the product.

I rate the technical support a four out of ten.

Neutral

I have experience with Cisco. I started to use Ubiquiti Wireless because of its web interface.

The product's initial setup phase is fairly straightforward, but it all depends on how much of a complex infrastructure you have. In general, the setup process is straightforward. If a user wants to have some advanced stuff during the product's setup phase, the process can get a lot complicated.

With the controller part, the product's user can manage the devices on the cloud.

The solution is deployed on an on-premises model.

The time required to take care of the product's setup phase depends on how a user wants to deal with the setup process. For a simple connection, a straightforward setup process is required. For managing the complex stuff, the setup process can get complicated.

I took care of the product's installation phase.

There aren't any license costs attached to the product.

I evaluated products from Cisco and Meraki against Ubiquiti Wireless.

Speaking about the indoor or outdoor environments where the tool is deployed, I would say that I have deployed it across offices, hotels, warehouses, and mobile shops.

I wouldn't recommend the product to those who plan to use it.

In the past, I would have rated the product an eight out of ten. Presently, I rate the overall product a four out of ten.

I use Ubiquiti Wireless for WiFi deployment in my flat in Switzerland where I have one access point and two switches. The flat is about 80 to 100 square meters, so one access point is enough. I have also installed it in my parents' two-family house where there are four access points. The house has three floors so requires more access points to cover the whole area.

A lot also depends on the thickness of the building's walls. If you want good coverage and you're using the 5Ghz frequency band, I think you need one access point per 60 square meters.

I like the features that allow configuration of the access points, the firewalls, and the switches from an application on your smartphone. If my mother calls and tells me there's a problem with the internet connection or WiFi, I can check it on my mobile phone and can then restart the device or let her know there's another reason for the problem. It helps because my parents are over 70 years old.

In terms of what could be improved in the product, I would have to say security features are lacking. I'm not saying it's easy to hack or not very secure, but when I compare it to the Cisco Meraki solution I use at work, there are a lot of features missing. For example, you can't use antivirus protection and spam filters. For sure it's secure but there are some enterprise features missing. Another issue is that unwanted traffic passes through the firewall with Ubiquiti Wireless, whereas with Cisco Meraki there is an access control list that enables traffic to be stopped. 

I'm using the AP PRO which I don't think is the latest version and it doesn't support WiFi 6 and other things but it's Dual-Radio with a 2.4Ghz and 5Ghz frequency band.

In terms of the stability of the solution, I haven't had any problems. One time I had a broken power supply in one of my 16 port switches, but nothing else.

I've never needed any technical support for the product. 

The initial setup was quite straightforward and the system is very user-friendly. You can start firmware updates right from your phone and configure the whole thing. The initial setup is via the web browser and connected to the cloud. It takes 10 to 15 minutes and then you connect the controller with your cloud account, add switches and access points. There is a good instruction manual that is simple to follow and the system is easy to boot. Once completed, search for new devices, and within 10 seconds all appear in your network. It does require basic IT skills, but it's okay. I installed it myself using the manual.

The system requires a Cloud Controller which collects all the metrics and statistics from the devices and then pushes the data to the cloud. It's a public cloud hosted by Ubiquiti Networks. It allows you to view all the collected data and options.

The product is a very good price with no setup or ongoing costs. If you compare it to Cisco Meraki, it's one-fifth of the price. But you have to remember that Cisco is an enterprise solution and it seems Ubiquiti Wireless is more for private or small business use but doesn't suit large enterprise needs.

Some of my IT colleagues use it for small businesses, up to 20 people, because it's a cheap, affordable solution for smaller companies that don't have large budgets. 

I would rate this product an 8 out of 10.

The platform has a valuable console providing a centralized hub for device management, enabling users to log in and access devices effortlessly. The users gain visibility into the velocity of networking to each user. However, the standout feature lies in its ability to seamlessly manage multiple access points from a single interface.

The product or service could be improved by providing round-the-clock support directly from the company. A contract solution with 24/7 support would greatly benefit users, especially in critical situations requiring immediate assistance. It would enable users to address issues promptly and ensure uninterrupted network operation. It is important for small companies like ours, where we may need more expertise to troubleshoot problems independently.

We have been using Ubiquiti Wireless for a year.

The platform is stable. I rate the stability a nine out of ten.

The platform is easy to scale.

We previously used Tableau. However, we encountered challenges integrating various access points into the same networking environment.

The initial setup is simple. However, it depends on the number of shipments per month. In our scenario, with ten shipments per month, the setup took around four hours. This time frame includes finding all the necessary information on websites, considering our need for prior experience with this equipment. Despite this, we completed the setup within the allotted time frame of four hours.

I rate the process a nine out of ten.

The platform offers a one-time purchase cost. It has competitive pricing.

Ubiquiti wireless proves especially helpful in scenarios requiring mobility. Transitioning from wired to wireless connectivity facilitates flexibility for users previously tethered to Ethernet cables connected to switches.

The platform is very simple to set up and provides a lot of information in the network. It is suitable for small companies. I rate it an eight out of ten.

Some of our customers have a user base as high as 250.

Ubiquiti devices are centrally managed, and you can log into the access points via SSH. If the GUI isn't working for some reason, you can intervene via SSH.

It's difficult to get Ubiquiti hardware in Germany, which poses a problem because I urgently need some routers and other devices that we cannot acquire right now. 

Ubiquiti is also slow to adopt new technologies. We are transitioning to Wi-Fi 6, and there aren't many products. They have mostly Wi-Fi 5 products, but there are only two Wi-Fi 6 products. It's okay for places we have already equipped, but it's a bit hard for new places.

Their gateway is good for people who lack an IT background and need to rely on a GUI. For example, they have a special gateway for that product group within the wireless devices. However, I find it to be restrictive. It's a dedicated gateway from the wireless to the internet. While the approach is clever, it would be helpful if it were more like their Edge devices.

The product group known as Edge has two GUIs: one for the people without a technical background and another for advanced users. You can also use the command line interface. These devices don't have that approach. You only have the GUI. While the GUI has broad functionality, it still lacks the flexibility IT professionals need.

I have been using Ubiquiti for six or seven years.

We haven't had any problems. You even can handle a large number of access point users. You get good quality for the price. 

Scalability is one reason we use Ubiquiti. It's easy to scale up because of the centralized administration approach. 

Ubiquiti has excellent internet forums, but there's hardly any support. You can email them, and they will respond quickly but you might not get the solution you need. However, it's relatively easy to get quick information about an issue because the open-source community supports Ubiquiti very well.

The problem with their call centers is that they sometimes even don't know what they're talking about, and they are costly. You go to the internet if you have an issue, and you'll usually get your answer. Cisco has service plans that you don't get with Ubiquiti, but you pay a fair price for the hardware. 

I've worked with Cisco. Cisco products always have issues you need to patch, and it's an old brand. Cisco can do everything, but you'll need to spend lots of money educating your staff. Anyone who can use Linux can handle Ubiquiti. While Cisco solutions are powerful, you need a Cisco-certified expert, and these guys are very expensive. You need to hire them or train your staff. Either way, it costs you a lot of money For me, Ubiquiti is the product of choice because of the flexibility it provides us.

Setting up Ubiquity Wireless is simple, and when something doesn't work, you can intervene via SSH. 

I rate Ubiquiti eight out of 10 for affordability. The hardware prices are the easy part. However, the costs of maintaining and operating the infrastructure can be expensive. 

By comparison, Netgear isn't as flexible as Ubiquiti. I can automate Ubiquiti on a large infrastructure because Ubiquiti devices run on Linux. I can write a Linux script that is executed on the devices, and quickly automate it. This is also possible with Cisco, but not Netgear. Netgear devices are common, but I always call them hobby devices. If you're just an ambitious hobby user, these devices are fine, but they are not for professionals.

I rate Ubiquiti Wireless seven out of 10. These devices are suitable for small and medium-sized enterprises. If you use the Edge line of products, you need to understand protocols or networks, architectures, etc. They're perfect because you can almost do everything with Cisco products for a much better price with a significantly lower learning curve.

We use this solution for point to point. For example, if we have an ISP and you want to feed a company with bandwidth, we use the "add point to point" feature for wifi.

We use it as an access point, but if you are talking about manifestation, this is for a very limited range, evaluated in a limited number of people. If you want to have a real ISP business, you need a different solution. It can be installed inside a system, and then you use that setup to broadcast a signal. It's very stable in most cases if we don't have Microsoft.

We use the on-premises version of the solution.

It's very easy to use. The hardware is very easy to use, compared to Microsoft. Microsoft is more complicated. It has software that is okay if you are familiar with it. In my opinion, Ubiquiti hardware is more heavy-duty than Microsoft.

It is also the first company in Iraq that provides a product with an antenna and feeds all in one compact design. Before that, we had the magnetic adapter alone and then antenna alone.

After that, Microsoft and other companies have produced equipment like Ubiquiti, but it was the first one that made this design.

You should also not forget that we use Ubiquiti for point to point with devices. All their features are very popular here in Iraq, though.

They should make more advanced features for power users. I am a technician and I am functional, but I do need some features that I find only in Microsoft. I cannot find them in Ubiquiti. This is a very important point because although the user experience is very easy, it lacks many features that can be found in Cisco and Microsoft.

Basically, Ubiquiti is a great product for beginners or home users. If you are a really proficient user, on the other hand, you will need more features. In that case, you would want Ubiquity to add more features.

I think they should improve their firmware. They should make it more like Microsoft, with more features and they should make it as stable as Cisco IOS. I miss this very much because if I have a professional friend and he wants my advice about which router to use, in some cases he will need advanced features. If you want to make something for YouTube, for example, only Cisco or Microsoft will do.

If they add those features, they still should not increase the price. Microsoft has had some serious issues with the same price as Ubiquiti. If the difference is small, like only 5%, it's not an issue.

The solution is very stable and that is a very good thing. They have a wide range of products like for the point multiplying applications. This is used in the case that I have an access point and a client wants to connect to me. Ubiquiti has staffing for manifestation locally, for both the five gigahertz and 24 gigahertz versions. They move up to manifestation five in DDI, while you also have 23 DDI, 24 DDI, etc. We have a wide range of projects for a very wide range of people.

It is scalable within a certain range, but I think it's not for very big companies. If you install Cisco, for example, you can leave it to work 24 hours a day, seven days a week and it would go nonstop for two or three years without an issue. For Ubiquiti, I don't think that is possible.

It is a lack of hardware. The hardware is good compared to some other companies. If you comparing to Cisco, though, it's not as good. Cisco is much better at making hardware.

I have many friends using Ubiquiti. I also know may companies using Ubiquiti. In Iraq 75% use UDM products.

They have some products that can be used in both big and small companies. For the point to point application, there is a product that is very widely used in Iraq. You can advance, for example, one gigabyte of data through 23 megahertz to the user. It's called airFiber 11FX and it's very, very widely used in Iraq. There is also the 5X, 5U and 5XHD, and airFiber 24 and 24HD. I don't think Cisco has such a solution. This is why it's used in many companies, even on the enterprise level.

We also use their fiber internet to bring an internet connection to a place that is very far away from the town. So they use this product to get an internet connection.

It is very easy to set up. If I am a new user, for example, I can search for instructions on YouTube. Many videos on YouTube will help. One time I used it to learn how to install and configure very easily.

The price is reasonable and there's only a one-time payment. We have had this for a long time and I haven't seen any additional fee after paying for the installation.

They have a product that is used a lot in Iraq homes, because they use it to get an education, through the internet from an access point. This is used by all people in Iraq. There are some other companies like TP-Link, but TP-Link is not stable. TP-Link has many issues in their products. So you can use this as a normal user in a house and move up to companies even, in some cases.

Depending on the router type, you might have to reset it every couple of days or every couple of months.

I would rate this as nine out of ten, where Cisco would be a ten.

I installed the Ubiquiti UAP-AC-Pro at our HQ, which is a converted church. The WiFi coverage is excellent, thanks to the 3x3 MIMO antenna.The dual band throughput is very fast and extremely stable. Ubiquiti use their own UniFi Controller software, which is regularly updated with new and improved features. It is an enterprise Wireless Access Point at a domestic price.

It provides effective wifi service to complement our data network infrastructure. We are located in an area where WiFi penetration is high and yet we have not suffered from interference, which might be due to careful management of frequencies that have been set manually. This was possible due to the RF Spectrum feature within the AC-Pro AP. These are incredible features for a device ranging around £130.

The UniFi Controller Software provides excellent statistical and monitoring facilities. The 3x3 MIMO antenna provides excellent coverage and the product is well supported by Ubiquiti in terms of firmware updates. Installation is easy with seamless integration of additional APs. The dual band wifi provides very fast throughput of 450 Mbps at 2.4 Ghz and it claims 1300Mbps at 5 Ghz although I have not witnessed this so far but our fibre connection to the internet is currently governed at 100 Mbps duplex. The AP has been running in excess of 2 years with no glitches whatsoever.

The product technical support could be better, although the user forum is extremely useful. I have run chat sessions with Ubiquiti tech support, which was very helpful but you can sit in a queue for some time, depending on the time of day.

The platform provides a straightforward network management process. It is a cost-effective solution offering freeware for all the components.

The technical support services need improvement. 

We have been using Ubiquiti Wireless for three years.

It is a stable product.

It is a highly scalable platform. I rate it a nine out of ten.

The technical support services could be faster.

Neutral

We used HP Aruba, Ruckus, and Cisco before. We decided to opt for Ubiquiti Wireless as we signed a distribution agreement with Ubiquiti. Secondly, we found their product range to be extremely well-priced while maintaining high-quality standards.

As per the technicians' feedback, the installation is straightforward. We have a team of three engineers for the product maintenance.

I rate the product’s pricing an eight out of ten. There are no additional expenses apart from the standard licenses.

The most recent project involved implementing a Ubiquiti Wireless solution for a large factory. The project encompassed deploying approximately 35 access points throughout the factory premises, including the offices. It provides high reliability and performance. I rate it a nine out of ten.