Ubiquiti Wireless Reviews

We want to have full control over the product so we use it on-premises. Our main customer base is in the city of Leyden for free outdoor wifi usage. We have about 100 access points around the city. We do interlinks and point links, as well as in harbors, campsites, and anywhere there is demand locally. We do service other cities, but Leyden is the main city. We do testing and development with routing data over wireless networks.  

I think two major things are the most valuable for our operations. The quality is very important, and we have seen that this system has been reliable for the last 10 years. That is an important factor. Managing the number of towers and access points has always been a challenge and made this type of business quite expensive in this location.

The main thing for us is the prices and meeting and beating the price of competitors. So the most important feature is the value itself. Technology-wise, everyone can offer the same thing. Our standard is to have the best service and offer it all for less.

Looking at future usage as in self-steering cars and drones should be part of Ubiquiti. For now, it's too early. But this can be an important function to add. SSID (Service Set Identifier) is also something that is important looking into the future. I'm not sure if those are all of the things that can be improved because everything changes constantly in technology. It could be one of the most advanced products in the industry if it incorporated these things. There are issues with government usage and other security issues. These have to be addressed for the future.

The product itself is very stable. We don't have problems because of Ubiquiti. The problems come from peripheral issues.

The most current version that we are using has scalable storage. The scalability depends on the equipment. They do switches now which helps balance the load. We are not using all the options at this point, but we are capable of using multiple access points. 

So the product is scalable within certain limits. Some of those are what we place on our understanding of the product and the security.

We have engaged with technical support. The service we use is actually my colleague. They're good at dealing with technical things that we don't already have experience with.

The initial setup is quite straightforward. I'm not exactly sure that what I see is always something everyone is capable enough to do. We have a technical team to develop our own solutions within the technology and access points to make it more stable and functional. But for people without these resources, it could be harder to use.

We are doing implementations by ourselves for us and for our customers. We sell to end-users. So we're not dealers but we are acting as dealers at the same time. Essentially we are both like partners and resellers.

Competitors are asking high prices for their services in my opinion and they do not compete well with Ubiquity. The current price range of Ubiquiti is a good but if it becomes more expensive, there will be more competitors to compare with. It is currently purchased by customers on a yearly base.

We are primarily concerned with outdoor use. There is another provider we are using for services to deal with privacy regulations in Europe. That is still a question to investigate for using Ubiquiti to comply with European regulations. We are currently using our own hardware for management.

On a scale from one to ten where one is the worst and ten is the best, Ubiquiti Wireless is an eight. There are some things that can be improved.

We're an educational institution and use this solution for our staff and classrooms. We are customers of Ubiquiti. 

This product is great because it's easy to set up and maintain. It's simple to configure and simple making changes to the configuration. Being cloud-based makes it all a lot easier. 

I'd like to be able to see error logs more easily and get a direct link to where the problem may be.

The solution is stable. 

The solution is scalable. We recently added more access points and they integrated into the system very smoothly. We have over 1,200 users. We have a maintenance department of three network administrators who deal with Ubiquiti and any other tech matters. 

We have a local vendor who helped with the installation so we didn't need to go to Ubiquiti directly.

The initial setup is straightforward.

There is no license for this product, it's a one-off outright purchase. 

I enjoy using this product and rate it 10 out of 10. 

We deployed it alongside Linksys. The way I'm using it is the way I have used Linksys.

We can use it for WLAN deployments and outdoor wireless connectivity. We can use it for wireless hotspots - the long range type.

The management they have the UniFi Controller allows you to manage everything including access from the entrance location from the server.

The solution is stable.

We have found the product to be scalable.

Its server is easy to use.  

The product is easy to install.

How easy it is to install depends on the knowledge base of the person doing it. It can get a bit technical.

I would prefer if the solution offered more integration capabilities. 

We've used the solution for more than four years at this point. It's been a while.

The solution has been stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

The scalability is very good. If a company needs to expand it, it can do so.

I've never contacted technical support. I wouldn't be able to comment on how helpful or responsive they are. 

We use the solution alongside Linksys. We later migrated to UniFi in one of our offices.

The product is easy to install, however, it's technical. You need to have a technical person involved, and if you do it will be an easy installation. 

You buy the solution outright. However, I cannot speak to the exact pricing. 

I'd rate the solution at a ten out of ten. I've found the solution to be very good overall.

I would recommend the solution to other users and companies. 

We are a system integrator and this is one of the solutions that we provide to our customers.

This solution is used for an on-premises WiFi access point.

The indoor WiFi connection works well.

Some of our customers have reported problems with their outdoor WiFi connections.

That stability of this solution is ok.

This solution is easy to set up.

We provide Professional Services for our customers, which includes deployment.

The price of this solution is ok.

I would rate this solution an eight out of ten.

Ubiquiti Wireless is used for networking for academic use.

I have been using Ubiquiti Wireless for approximately two years.

Ubiquiti Wireless could improve stability. 

I rate the stability of Ubiquiti Wireless a three out of five.

The scalability of Ubiquiti Wireless is very good. We can add and transfer access points, it is highly scalable.

We have approximately 2,000 faculty and 3,000 students using this solution.

I rate the support from Ubiquiti Wireless a four out of five.

The initial setup of Ubiquiti Wireless was complex. However, the second installation was easier.

I did the implementation of Ubiquiti Wireless in-house with support staff. 

We have approximately three installers and engineers for the configuration and maintenance of the solution.

Once you purchase the solution the license is included.

I would recommend this solution to others.

I rate Ubiquiti Wireless a seven out of ten.

Our primary use case is for wireless networking but we've done more work on the industrial side. I've done work in medical, construction, and business corporates. There are quite a couple of corporate installations as well, but mostly in warehousing and that kind of thing.

Ubiquiti Wireless is extremely easy to set up. If you do all the proper working parameters for it, it's extremely easy to set up. It's got something called "adoption," so you connect all of your switches and your APs, give them power, and then you actually open the software. You log into the switch, open the software and adopt the APs. The switch adopts, the AP picks up what it is and what it's doing, gives you diagnostics on it, and it's a 10 or 15 minute process. You can turn around, connect all these switches up, switch the switch on and it tells you those switches are there and it adopts the switches.

With MikroTik for instance, you have a lot of setup protocols to do. If you're not a MikroTik engineer, a MikroTik solution is very difficult to set up. If you're not a NETGEAR engineer, or you're not somebody that knows NETGEAR, NETGEAR is very difficult to set up initially if you don't know the product. Whereas something like Ubiquiti, you literally just switch it on, you adopt the APs, and that's it. There's a couple of parameters you need set, so you obviously have to have a networking background to do it but just from a setup perspective, it's one of the easiest systems that I've ever set up.

Obviously Ubiquiti wants to work with Ubiquiti. So if you are setting up any other third party product or any other different product, it sometimes can be a bit difficult. With Ubiquiti, you need to set up because you can adopt the product and that's it, where if it's not a Ubiquiti product it can sometimes be a difficult setup. It also depends on your network knowledge but it can be a difficult set up sometimes.

For instance, not that you ever really do this, but if I've got somebody that comes to me and wants to go with UniFi as a switching solution but they have an existing Aruba wireless installation, you really need to know what you're doing to set up that kind of solution on Ubiquiti, on the switching. There's another setup protocol you can get by and it will definitely work. But there might be a different setup protocol these guys can actually look at to make that setup scenario a little bit easier.

I have been using Ubiquiti for four years. 

It is very stable. Out of all my Ubiquiti installations I have not had to go back to one of them for product failure. I've never had a Ubiquiti or UniFi switch fail on me. Ever. 

It is very scalable. On a scale of a point, it depends on who you talk to, if you're going to talk to a hardened IT manager that has to look at security and anything like that, they're going to look at a layer three switch provider. It depends if you're doing any kind of financial institution. It depends on what you build as your backbone. However, from a scalability point of view, I think they're extremely scalable.

I've spoken to guys that run very big corporate networks, like Ford company for instance. Ford uses Ubiquiti as their backbone, so they're happy with the security and they're happy with the fact that it's only a layer two switch. Where somebody like a standard bank would not look at Ubiquiti because it only goes up to layer two capability. They'll put a layer three backbone in but they might use Ubiquiti's APs on that layer two backbone. It comes down to a matter of opinion. I have had other guys say to me that layer two is more than enough because of the way they've set up their network. It's a very interesting question but to be short, it is very scalable.

Everybody starts up- in the beginning, only small companies adopt it and then people slowly but surely will adopt it in a department or whatever else. But my point of view is that I've seen big companies, like Ford motor company use Ubiquiti to a large extent. We are actually about to embark on a very big network setup that's going to go to multiple countries. And we're definitely going to be using Ubiquiti as my wireless connection of choice.

I'm very very happy to do it like that. We've done a lot of research on it and I've still got people that have to do the final go-ahead on it. But eventually, at the end of the day, the choice is ours.

We don't need to do a lot of maintenance. It depends on the nodes. The nice thing about it is that most networks nowadays including Ubiquiti, depending on how your network is set up, all your access points can literally be monitored from a single point. I can have a thousand access points running and I can monitor them from a single point as long as my network is connected and on how your infrastructure is built. I  have one network engineer monitor my wireless for multiple levels of my company. 

I don't need a lot of people. When it comes to installation and whatever, you need a normal fateful installation team, it's not any more difficult or any easier than most APs to install. It comes down to normal network rules in what you do. You don't need so many network engineers to control different aspects of the network. Nowadays you need somebody to look after security, you need somebody to look after networking, you need somebody to look after software, you need somebody to look after hardware. At the moment the thing that's the most intense is desktop support and desktop maintenance. That's the thing that's the most intense. And thanks to Coronavirus, I think the adoption of remote monitoring, remote support and everything like that has just exponentially grown. Many more people are doing remote support. I think the world is very much going to be moving a lot in that direction over then the next two or three months.

Their technical support is very organized, very well run, and very informative. I have had the Ubiquiti country manager and his support team follow up with me up to a month after I reported a fault to find out if my fault has been resolved. The Ubiquiti support was brilliant.

I've had instances where the setup has taken 10 to 15 minutes depending on how big the install is and depending on how complex it is but sometimes an adoption like that can maybe take half an hour.

My first point of advice is, don't get into it blindly. Although, it's easy to set up, don't get into it blindly. Do a little bit of research on the product before you first open the box because it is not like other products in the sense that it's very easy to set up, but you still have to have a bit of savvy around it. There's no other product in the world that I know of that does the whole adoption setup and control set up the way Ubiquiti does. Other products handle things differently, NETGEAR does it differently. A bit of advice is, go and look at how the adoption process on the switches work and how easy the switches are to set up and learn a couple of the tricks and that's about it.

I would rate Ubiquiti a nine out of ten. 

We primarily use the solution for small businesses.

We found the WiFi coverage good and it was easy for the company to set up. It continues to be stable as well. 

They are our cheap solution. It's not overly expensive to use.

They integrated well within our small business, which was required.

It's a stable solution. 

We don't have any issues when it comes to running a standard deployment. 

The coverage of Wi-Fi is good.

Overall, it's a straightforward solution.

They do offer a lot of documentation.

It's very cheap to replace, however, they last a while. If you want to buy one, it's no trouble. We've sold more than 500 and we maybe changed three wireless access points in five years. 

Especially after the last year, we would prefer if there was an option to have complete cloud control and not local control. It's better to have something that's completely cloud-based. 

There isn't any technical support. There is only a forum where it is hard to get answers. 

If you buy one and you would like to extend the warranty, you don't have the possibility to extend the warranty. If the full warranty expires, if the Wi-Fi brakes, you must buy a new product.

I've been using the solution for five years.

The stability is quite good. There are no bugs or glitches and it doesn't crash or freeze it is reliable. It's been issue-free.

The product can scale. 

Technical support is non-existent. They have only a forum where you can ask other people or maybe technician questions. However, usually, when we post an issue, we never get an answer

We've used many different solutions in the past and really like Ubiquiti. Our clients have used Fortinet and Meraki, however, those are best suited for larger enterprises. 

The solution is very easy to set up. 

We basically just propose the solution and the client will look at the price and agree to it or not. If they do, we install it. that's our basic implementation strategy.

You can deploy the product in about two hours. You only need one person to deploy it. It's not labor-intensive. 

Depending on the customer, we may have only one site or maybe multiple sites where we need to deploy the solution with one controller. Some customers have only one site, and others might have ten. All the sites may be interconnected by a VPN.

We are able to install the solution ourselves.

I'm not sure if the customer has seen an exact ROI.

The price of the product is reasonable. While I can't speak to the exact pricing, it is quite inexpensive. 

You don't need a license. You simply buy and install the device. 

For €100, you have Wi-Fi and you don't have to worry about a license. For the customer, it is a good solution. With Meraki, for example, you must buy the product, you must buy the license, and you have a license with an annual commitment or a pluriannual commitment. Clients must pay every time. With Ubiquiti, you buy the device, similar to what you would install at home, and you don't need to worry about anything else.

We are a customer and an integrator.

It's my understanding that we are using the latest solution, based on the firmware that they released.

It's got a pretty low learning curve. You might only need one day to have a look at it and understand everything. 

I'd rate it eight out of ten. It's pretty great for small businesses, however, to take it to the next level, a large company likely will need to acquire it. 

We use the solution for big houses and sometimes in hotels.

This solution has helped my organization a little bit.

Having dual-band is important. Having compatibility with very old equipment on certain frequencies, for example on 2.4 and 5.8. On the 2.4 frequency, there are a lot of things in the house that uses it, sometimes old TVs cannot connect to the new technologies but they work fine with this solution.

I would like to see more cloud features that some of the other competitors such as Cisco Meraki have that are very useful.

In an upcoming release, I would like to see faster updates and advancements. 

Cisco product can show you all the traffic on the cloud, what kind of traffic, who is connected, and who disconnected. They have a lot of statistics, all the Mac addresses and IPs. You can see a lot of information. Additionally, It is very easy to find some specific equipment. For example, what port is connected and what others do not. If you also put some switches from Meraki, you also will have a lot more features, plenty of more. That is why it is expensive but it's the best definitely. This solution should take some of the beneficial features from those two solutions I mentioned and upgrade.

I have used the solution in the past 12 months.

When we upgrade the access points to the newest version, it does not work all the time, when this occurs we need to roll back the firmware.

The solution is scalable. The eight-person IT department is using the solution as well as everybody else because they use wifi, approximately 32 employees.

The customer support is satisfactory. Sometimes the support would rather the customer use the technical chats or forums that they have. They do not always take the call.

I rate Ubiquiti Wireless customers support an eight out of ten.

We have used previously Cisco, IronNet, and Ruckus. I have found Ruckus to be the best.

Sometimes when you are trying to set up the access points it comes with old firmware which makes it have problems when setting it up on the controller. It can be very difficult. However, if the firmware is not too old it will work fine. 

If you do not have a big budget, you can use Ubiquiti, it is cost-effective.

Those wanting to purchase solutions try and balance between the price and features, with this solution it is very cheap in comparison with Cisco and Ruckus. For example, if you are looking for houses best suited, the high-end houses are a good fit. For companies, they might have a larger budget to invest in more expensive equipment. Ubiquiti for houses is more than enough.

I rate Ubiquiti Wireless a seven out of ten.