Ubiquiti Wireless Reviews

We primarily use the solution for guests. It's a guest network, mainly for mobile devices, however, there's not any specific or technical use for it beyond that.

The price of the solution is excellent. It's not too expensive. 

The initial setup is pretty straightforward.

The solution is stable.

It can scale well.

It's an excellent option for small businesses.

The external devices, the outdoor devices, are not so rugged. For example, for the weather that we have here in Florida, it doesn't hold up well even though it is supposed to be designed for outdoor use. The cover is not generally strong enough to support the extreme temperatures in Florida. That is one thing that I know that some customers have some problems with.

There is only a one-year warranty on the solution and you cannot actually extend it. It would be ideal if it could be longer or extended if possible.

I've been using the solution for the last eight years. It's been a long time now. 

The solution is very stable. There are no bugs or glitches. It doesn't crash or freeze. 

The product can scale well. There's no problem with that. They work like Meraki and the device acts just make a mesh.

We have ten people in the organization that use the solution. 

The technical support is really good. One of the things that they have is a one-year warranty. However, you can't extend it. That is something that they should improve.

We have been using many solutions. We have used SonicPoint in the past and some Linksys options. We added Ubiquiti as we wanted the possibility to add on new devices within the same network and centralize all the devices under the same monitoring solution, under the same console.

We also have experience with Aruba and Meraki.

The solution is very straightforward. It's not overly complex or difficult. We didn't have trouble with the implementation process. 

The deployment only takes a few hours. 

This is occasional maintenance that needs to be performed, however, I don't know how often this activity is performed. We do have one of the technicians here that can work with the product in case of any problems. It's not one specific person; it's just one of the technicians. We have some IT specialists and some of them work in the role of support. We have a network engineer, however, the solution that we have here is quite simple. It's not rocket science to see what is happening with the access point. It's pretty low maintenance as a solution in general and is easy to manage.

We did not use an integrator or consultant. We handled everything in-house.

The solution is very reasonably priced. We like the pricing they offer. There's a good balance between quality and price, as it's not that the product is cheap and bad. In this case, it's a good product at a good price.

The product is around $300 or $400 depending on the device. It's a one-time fee. There aren't ongoing licensing costs.

We're customers and end-users.

We are using the latest version of the solution. We just updated it.

This is a solution for small businesses. It's not so complex. For an enterprise solution, we always recommend Meraki or Aruba. Our first option is Meraki. If the customer requests a more affordable solution, we recommend Aruba. If it's a small business that doesn't have a budget, we obviously recommend Ubiquiti, however, it's not our first option.

I'd rate the solution at a seven out of ten. 

The price and quality are really good. I'm not an expert in this product, however, from what I have witnessed, it works really well. It's just that you can't extend the warranty more than one year, and to have a product where you can't extend the warranty, it doesn't feel like you have much part support.

We're an educational institution and use this solution for our staff and classrooms. We are customers of Ubiquiti. 

This product is great because it's easy to set up and maintain. It's simple to configure and simple making changes to the configuration. Being cloud-based makes it all a lot easier. 

I'd like to be able to see error logs more easily and get a direct link to where the problem may be.

The solution is stable. 

The solution is scalable. We recently added more access points and they integrated into the system very smoothly. We have over 1,200 users. We have a maintenance department of three network administrators who deal with Ubiquiti and any other tech matters. 

We have a local vendor who helped with the installation so we didn't need to go to Ubiquiti directly.

The initial setup is straightforward.

There is no license for this product, it's a one-off outright purchase. 

I enjoy using this product and rate it 10 out of 10. 

We use the solution to connect our buildings and stations together.

I have found the most valuable features to be the ability to use the main centralized administration process and the internet.

We use different models of the solution but in some cases, the security could improve in the adaptive portal, be a little more robust, and easier to use.

I have been using the solution for approximately 10 years.

One of the best features is that the solution sends you constant alarms when you have problems with the service organization. It is stable but could improve.

The scalability of the solution is good. Our clients are typically medium-size businesses. Our clients frequently tell us to install Aruba from HP, Cisco, or Juniper. They see this solution as best suited for small enterprises. We have to explain to them Ubiquiti is working on the security and stability of their wireless network.

Technical support is very poor, this is an area needing improvement. It is difficult to find someone qualified here in Latin America to have an answer to our problems. It can take up to three days for someone to come with a possible solution. We end up browsing the internet for solutions to our problems rather than waiting for support. 

The installation was not easy. The documentation was not straightforward and they were not complete. They need to improve on this. We had to navigate the internet to find solutions to many of our issues. There was not one place we could have all the information needed for the installation to go smoothly. The deployment took approximately three days.

We do the implementation of the solution. We use one technician and an engineer to do the maintenance and deployment of the solution. The typical time it takes is approximately one day to make an analysis of the information, find security risks, and make a solution.

This solution is cheaper compared to others.

Our clients have evaluated HP and Cisco solutions. They are really expensive. We have to find a solution that has a certain level of quality, that can monitor well, and has good security, this solution matches those needs.

I would recommend this solution. However, they need to work on support services.

I rate Ubiquiti Wireless an eight out of ten.

We use the solution for big houses and sometimes in hotels.

This solution has helped my organization a little bit.

Having dual-band is important. Having compatibility with very old equipment on certain frequencies, for example on 2.4 and 5.8. On the 2.4 frequency, there are a lot of things in the house that uses it, sometimes old TVs cannot connect to the new technologies but they work fine with this solution.

I would like to see more cloud features that some of the other competitors such as Cisco Meraki have that are very useful.

In an upcoming release, I would like to see faster updates and advancements. 

Cisco product can show you all the traffic on the cloud, what kind of traffic, who is connected, and who disconnected. They have a lot of statistics, all the Mac addresses and IPs. You can see a lot of information. Additionally, It is very easy to find some specific equipment. For example, what port is connected and what others do not. If you also put some switches from Meraki, you also will have a lot more features, plenty of more. That is why it is expensive but it's the best definitely. This solution should take some of the beneficial features from those two solutions I mentioned and upgrade.

I have used the solution in the past 12 months.

When we upgrade the access points to the newest version, it does not work all the time, when this occurs we need to roll back the firmware.

The solution is scalable. The eight-person IT department is using the solution as well as everybody else because they use wifi, approximately 32 employees.

The customer support is satisfactory. Sometimes the support would rather the customer use the technical chats or forums that they have. They do not always take the call.

I rate Ubiquiti Wireless customers support an eight out of ten.

We have used previously Cisco, IronNet, and Ruckus. I have found Ruckus to be the best.

Sometimes when you are trying to set up the access points it comes with old firmware which makes it have problems when setting it up on the controller. It can be very difficult. However, if the firmware is not too old it will work fine. 

If you do not have a big budget, you can use Ubiquiti, it is cost-effective.

Those wanting to purchase solutions try and balance between the price and features, with this solution it is very cheap in comparison with Cisco and Ruckus. For example, if you are looking for houses best suited, the high-end houses are a good fit. For companies, they might have a larger budget to invest in more expensive equipment. Ubiquiti for houses is more than enough.

I rate Ubiquiti Wireless a seven out of ten.

We use the solution for small operations, for example, offices and hotels.

We have problems with conductivity with the product. When we move around the connection is not stable and drops off.

We have not been using the solution for very long.

The production is not very stable in our experience.

The product is scalable.

The customer support was decent, we had no issues.

We have used Aruba wireless products as well, and they are better.

The setup is easy and user friendly.

The product could allow for more controls for the user and an overall upgrade on the product as a whole. It could be a lot better.

The product is expensive.

The solution has an easy installation but we have many problems with the advanced configuration.

I rate this Ubiquiti Wireless a five out of ten.

We are a solution provider and this is one of the wireless solutions that we set up for my clients.

Normally, we do office wireless solutions. I've done one or two home wireless solutions for people that can afford Ubiquity products. Mostly, we've implemented Ubiquity in warehouses. I've also installed it in a medical scenario and in a restaurant solution.

One of the nice features is the backup version control.

The Cloud Key is used for the adoption process, which provides a single login control solution for your switching. Nobody can just get onto your switches, or onto your wireless units. This is a nice solution from a security perspective.

When it comes to setting it up, this is one of the fastest solutions out there. It has an adoption set up, where you set up your switches, connect your APs to see the switches, and from there it detects your system. It actually tells you what it detects from the network and then you adopt that. Whether it is another switch or another Ubiquity product, it will adopt it. Obviously, it only works with other Ubiquity products.

When it comes to accessing the system, when you don't have a Cloud Key then it can sometimes be frustrating and irritating. On a cloud system, it is easy to recover passwords, but without the cloud solution, it can get tricky sometimes. They don't force you to buy the cloud key, but it can be frustrating to use without it.

Ubiquity is not recognized for providing layered network solutions.

Better third-party integration would be helpful because often, Ubiquity is a product that customers choose after they already have something else from another vendor like HPE.

This solution is very stable. Ubiquity is probably one of the most solid wireless solutions out there. I have set up their long-range, LR, where we've been two or three in a building or several buildings. I can't fault their stability at all.

This is a very scalable solution. You can put in a bigger switch or change other components. No matter what you want to do, it's very scalable.

Ubiquity does not recognize somebody who supplies legacy switching. It declares mostly layer two. It is scalable to that level, but I think in most cases, if somebody is looking for a layered solution then they're going to go to a dedicated layer specialist like Alcatel-Lucent, Cisco, or HPE.

We have approximately one hundred and fifty to two hundred end-users for this solution between different companies.

The technical support for this solution is very good. Even contacting support from South Africa, it only took me an hour to resolve my issue. I had one of Ubiquity's technical support people online. I had follow-up emails from them afterward because they wanted to make one hundred percent sure that my system was running.

In terms of waiting, the times were not longer than I had averaged with places like Microsoft or NETGEAR. In fact, Microsoft support could be hours later. This solution has actually been quicker than most of the other products.

Since I started my company, I have been using Ubiquity.

This solution is easy to install, but it's a premium product so not everybody knows how to install it, compared to the entry-level ones. If you set up a NETGEAR or a TP-Link or one of these, they are very similar. The adoption process with Ubiquity becomes too difficult if you don't know the setup scenario and without using Cloud solutions.

Generally, the initial setup is straightforward if you're connecting Ubiquity to Ubiquity and you've used components that are all theirs. If you don't understand the product and you try to say, for instance, put Ubiquity in with some legacy APs, then it's difficult.

Most laymen can set up a Ubiquity-only system from scratch.

Ubiquity is by no means the most expensive wireless solution out there. In South Africa, for some Cisco access points, it will cost you 10,000 Rand ($690 USD), whereas with Ubiquity that same access point will cost you less than 3,000 Rand ($210 USD). Cisco will also have monthly or yearly licensing fees on their products.

This solution is definitely cheaper than Cisco and less expensive than HPE in a lot of instances. They are more expensive in most cases than what NETGEAR is, but not by far. Aruba is also more expensive than Ubiquity.

There are no licensing fees that I know of. I have never had to pay a monthly fee or anything like that with a Ubiquity product.

You have to keep your switches up to date in order to support all of your wireless components. Normally, all of the firmware is the latest version.

When it comes to home solutions, people tend to shy away from Ubiquity. They look at products like TP-Link or Tenda, which are entry-level products. These products are good, but they are aimed at the home market. They're aimed at being straightforward plug-and-play, without any real security worries. Ubiquity is more premium, which is why it is more corporate or for more experienced customers.

While this product is good for small businesses, I would say that you can integrate it into an enterprise solution as well. It's a solid enough product that it will work in an enterprise environment without a problem.

This is definitely a very good product.

I would rate this solution an eight out of ten.

The solution is deployed primarily on cloud.

Compared to industry standard brands that are used, it doesn't do anything better than any of them. However, it has a decent portal, and it is usable.

The solution needs a more enterprise feel of the product, and everything needs to be professionally done. Additionally, technical support and the stability of the product can be improved.

We have been using the solution for approximately seven years.

The solution is stable but not as much as similar products.

The solution is scalable. Approximately one thousand people are connected to it.

We have not had a good experience with customer service and support. They are virtually non-existent.

The initial setup was easy and took approximately half a day.

The pricing is reasonable.

I rate the solution five out of ten. Technical support and the stability of the product can be improved.

Ubiquiti Wireless is used for networking for academic use.

I have been using Ubiquiti Wireless for approximately two years.

Ubiquiti Wireless could improve stability. 

I rate the stability of Ubiquiti Wireless a three out of five.

The scalability of Ubiquiti Wireless is very good. We can add and transfer access points, it is highly scalable.

We have approximately 2,000 faculty and 3,000 students using this solution.

I rate the support from Ubiquiti Wireless a four out of five.

The initial setup of Ubiquiti Wireless was complex. However, the second installation was easier.

I did the implementation of Ubiquiti Wireless in-house with support staff. 

We have approximately three installers and engineers for the configuration and maintenance of the solution.

Once you purchase the solution the license is included.

I would recommend this solution to others.

I rate Ubiquiti Wireless a seven out of ten.