What is our primary use case?
I use the solution in my company for our different clients who use Ubiquiti Wireless, considering that it is a fairly reliable tool. The tool provides a yearly subscription for a service. The product has a web interface on which you can log in, ensuring that it is always available while allowing you to see what is going on in your environment. You can control the features of the tool. You can use the tool for mapping or building features and to check various access points. With the product in place, you can look at the access points of more than 200 devices, and it can also handle more devices as it allows users to add other access points. With Ubiquiti Wireless, the actual range for the access point is fairly good. The product has features like controller migrations.
What is most valuable?
The most valuable features of the solution from a networking perspective stem from its ability to allow users to customize the various access points, and since our company is able to push in the updates in the tool, we can get better management capabilities and connectivity. Ubiquiti Wireless allows you to see the ports and the power consumed. When Ubiquiti Wireless is used in conjunction with switches, you can stay on the same web interface and manage the switches and access points by using the same credentials. Basically, the tool allows you to manage the whole network through a single web interface. You can give permissions or use SSH on devices and be able to use the command line to do various things, including updating the access points or resetting their statuses. The tool provides a web interface and command line facilities.
What needs improvement?
The product lacks to offer reliability to users. From an improvement perspective, the product needs to be made more reliable. The tool should also offer better support and warranties. The tool only provides a standard warranty, which gets very annoying. I have had experiences where the users of the tool keep receiving updates continuously, and you can have the latest firmware pushed into the solution, which may cause a problem. You can't opt to go for an RMA process or get any support on the tool because it doesn't offer any support after twelve months of purchase.
The latest stuff provided by the product is not as reliable as the older ones provided by the solution.
The product's stability is an area of concern where improvements are required.
The solution's technical support needs to be improved so that users can communicate with faster or more responsive support personnel with knowledgeable technical team members and get customer-friendly support. You can only get support for the product within the first twelve months of purchase, after which you won't get any support.
For how long have I used the solution?
I have been using Ubiquiti Wireless for eight years.
What do I think about the stability of the solution?
Stability-wise, I rate the solution a four or five out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution a nine out of ten.
Around 2,000 to 3,000 people in my company use the product.
The product is extensively used in my company. My company plans to increase the use of the product.
How are customer service and support?
I rate the technical support a four out of ten.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I have experience with Cisco. I started to use Ubiquiti Wireless because of its web interface.
How was the initial setup?
The product's initial setup phase is fairly straightforward, but it all depends on how much of a complex infrastructure you have. In general, the setup process is straightforward. If a user wants to have some advanced stuff during the product's setup phase, the process can get a lot complicated.
With the controller part, the product's user can manage the devices on the cloud.
The solution is deployed on an on-premises model.
The time required to take care of the product's setup phase depends on how a user wants to deal with the setup process. For a simple connection, a straightforward setup process is required. For managing the complex stuff, the setup process can get complicated.
What about the implementation team?
I took care of the product's installation phase.
What's my experience with pricing, setup cost, and licensing?
There aren't any license costs attached to the product.
Which other solutions did I evaluate?
I evaluated products from Cisco and Meraki against Ubiquiti Wireless.
What other advice do I have?
Speaking about the indoor or outdoor environments where the tool is deployed, I would say that I have deployed it across offices, hotels, warehouses, and mobile shops.
I wouldn't recommend the product to those who plan to use it.
In the past, I would have rated the product an eight out of ten. Presently, I rate the overall product a four out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.