What is our primary use case?
This solution is widely used in Iraq.
We primarily use the solution as an access point for hotels. If you want to install a wireless system, you use the products called Unifi access points, and it has a couple of models, like the UAP-AC-LR and a UAP-AC-Pro. This is for making a system for wireless setups for hotels, hospitals, and universities.
What is most valuable?
The mesh system is great. It enables you to have only one signal for the whole building. For the Mesh system, they have made a new product called Cloud Key, which enables you to keep control of the system. It might be called d the Unifi Cloud Key Gen2. It allows you to control the Mesh system access points remotely, without being connected to the same network.
It's simple to use.
The setup is quite simple.
It is stable.
What needs improvement?
The Unifi controller software has a small issue. When you install it on one PC, it will be stuck to the same PC. You have to reset the wifi access point to access it from another computer.
We suffer from this issue all around Iraq. If you want in the future to add some features to the access point from another PC, you cannot. You have to make a reset, a hardware reset to the device, and then install the software again. This is very annoying.
For how long have I used the solution?
I've been using the solution since 2012. I've used it for almost ten years.
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What do I think about the stability of the solution?
The solution is quite stable, however, it's not as stable as Cisco. Generally, there are no bugs or glitches and it doesn't crash or freeze.
What do I think about the scalability of the solution?
The solution is scalable. It's very widely used in Iraq. Around 80% of people here use Ubiquiti.
How are customer service and support?
We do the maintenance and support, but I haven't called them directly. I haven't even called the leading supplier directly. If I have problem, I access the forums, and they tend to publish a solution that can solve the issue.
Which solution did I use previously and why did I switch?
We've also used Cisco. When you go for wireless systems, typically you look at Cisco, however, it's expensive. If you can't afford Cisco, you might look instead at Ubiquiti or Netgear.
I've also used Ruckus in the past.
How was the initial setup?
The initial setup is quite simple. It's not too complex.
The deployment time depends on the device. For the Mesh system, each access point will take around one to two minutes. It will auto-set the device once it's connected to the network. Generally, it's pretty quick, however, if you have a bigger environment, it takes longer.
The amount of technical staff needed to maintain the solution depends on the size of the company using it. For example, if you have a hotel with around 50 wifi access points, you need around two to three people to maintain it monthly.
What about the implementation team?
The solution can be handled in-house. We did it ourselves. Anyone with networking experience can handle the implementation.
What was our ROI?
I have yet to witness an ROI.
What's my experience with pricing, setup cost, and licensing?
There is no licensing cost. Once you purchase the hardware, you just use the product. It doesn't cost any more than that.
What other advice do I have?
I'd rate the solution at a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.