No more typing reviews! Try our Samantha, our new voice AI agent.
Jorge Costa Neves - PeerSpot reviewer
IT Advisor at Silopor SA
Real User
Jul 17, 2022
Highly reliable, easy setup, and scales well
Pros and Cons
  • "We have not had an issue with Ubiquiti Wireless since we have been using it, and the solution is highly reliable."
  • "Ubiquiti Wireless could improve by being more user-friendly and easy to use."

What is our primary use case?

We are using Ubiquiti Wireless in our company when our invites or customers come into building and they want to connect their devices, such as notebooks and phones.

How has it helped my organization?

Using Ubiquiti Wireless has improved our customer service to customers.

What is most valuable?

We have not had an issue with Ubiquiti Wireless since we have been using it. The solution is highly reliable.

What needs improvement?

Ubiquiti Wireless could improve by being more user-friendly and easy to use.

Buyer's Guide
Ubiquiti Wireless
May 2026
Learn what your peers think about Ubiquiti Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
899,258 professionals have used our research since 2012.

For how long have I used the solution?

I have been using Ubiquiti Wireless for approximately five years.

What do I think about the stability of the solution?

Ubiquiti Wireless is highly stable.

What do I think about the scalability of the solution?

We have not had to scale Ubiquiti Wireless, but it would be easy if we decided to.

We have approximately 70 connections to Ubiquiti Wireless. We have approximately 60 phones and 10 laptops and other additional devices connected. All our departments are using this solution, such as our electrical and mechanical departments.

We are using Ubiquiti Wireless at half capacity in my company. In the future, we might increase usage, but this depends on if it is necessary.

How are customer service and support?

I have not used technical support for Ubiquiti Wireless.

Which solution did I use previously and why did I switch?

We previously used an Apple Switch.

How was the initial setup?

The initial setup of Ubiquiti Wireless is easy.

What about the implementation team?

We did the deployment of Ubiquiti Wireless in-house.

We have approximately six people for the implementation and maintenance of Ubiquiti Wireless. However, this team is not dedicated to this solution, they do all the IT work in the company.

What was our ROI?

We have received a return on investment, the purchase was a good investment. The solution has paid for itself.

What's my experience with pricing, setup cost, and licensing?

I rate the price of Ubiquiti Wireless a three out of five.

Which other solutions did I evaluate?

We evaluated other solutions prior to choosing Ubiquiti Wireless. We took advice from a partner and choose Ubiquiti Wireless.

What other advice do I have?

The solution was easy to set up and it has been working well for our company. I would recommend it.

I rate Ubiquiti Wireless a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Kim Walker - PeerSpot reviewer
Consultant at RVC ICT Voice and Data Pty Ltd
Reseller
Jun 21, 2022
An affordable solution that offers excellent network management and remote access
Pros and Cons
  • "The solution offers us good situational awareness by providing information on user activity, signal strength, and all the data that you need to manage the system and understand issues."
  • "We want to run an efficient business and scale the business well, and not have to hire too many people to do the job."
  • "The strength of the routers could be improved. When it comes to serious routing, the solution doesn't measure up to the big guys like Juniper and Cisco, but we don't expect it to."
  • "The strength of the routers could be improved."

What is our primary use case?

We use it to set up wireless WANs ranging from a single access point in a small business to 100 apartments in an accommodation complex.

What is most valuable?

The solution offers us good situational awareness by providing information on user activity, signal strength, and all the data that you need to manage the system and understand issues. 

What needs improvement?

The strength of the routers could be improved. When it comes to serious routing, the solution doesn't measure up to the big guys like Juniper and Cisco, but we don't expect it to.

For how long have I used the solution?

I have been using Ubiquiti Wireless for three years. 

What do I think about the stability of the solution?

The stability isn't perfect, but that's the nature of a leading edge technology and you learn through working with it.

What do I think about the scalability of the solution?

We've run into a few limitations in what we call large accommodation environments where we've got about 100 wireless devices, trying to do things with USG type routers, onsite controllers, where they run out of capacity. This could have been our technicians making incorrect estimates of what was possible, but we're having to put in small local service to do that function. It would be preferable to have everything occurring in the core router. When that happens, the core device is overloaded and it's difficult to access it remotely. That's been one of the issues we've run into as we've pushed the limit on the number of devices on a single site.
We maintain over 1,000, probably 2,000 devices with just three people.

How are customer service and support?

I can't comment on that as we haven't had to use it much at all.  

How was the initial setup?

I don't do the setup personally, but I can see that once you understand how to roll the solution out, the process is relatively straightforward. Being able to adopt the device, see it on the management system and configure it, are all easy to implement.
Complexity also depends on what you're implementing. Setting everything up in the lab prior to on-site deployment means that you can complete the installation in less than an hour, which makes it look efficient and professional. If adjustments need to be made later it can all be done remotely, this is one of the benefits of cloud management and remote access equipment. 

What was our ROI?

We have absolutely seen a return on our investment.

What's my experience with pricing, setup cost, and licensing?

We don't have any licensing costs in our use-case. It's low cost, perhaps not the leading edge in the industry, but for the type of industry we work in, the cost suits us perfectly. It's aggressive on price so we can make a margin deploying it, and we can make money managing it for our clients. 

What other advice do I have?

We are a virtual organization with a number of people working from home and coming together to provide solutions.
Most of the equipment switches, wireless equipment cameras etc. work pretty well.
Once everything is up and running, the solution doesn't need much attention at all. That's why we like it. We want to run an efficient business and scale the business well, and not have to hire too many people to do the job. That's working out very well.

Disclosure: My company has a business relationship with this vendor other than being a customer. reseller
PeerSpot user
Buyer's Guide
Ubiquiti Wireless
May 2026
Learn what your peers think about Ubiquiti Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
899,258 professionals have used our research since 2012.
Jessy Liao - PeerSpot reviewer
Technical Director at Aurigasec
Real User
Nov 17, 2023
A scalable and simple product to manage office networks
Pros and Cons
  • "The most valuable feature of the solution is that it is a simple and useful tool that offers good performance."
  • "The documentation and support provided by the solution areas of concern where improvements are required."

What is our primary use case?

In my company, we use Ubiquiti Wireless since it is a very simple product that is very useful for the IT team in our company who manages our office network.

What is most valuable?

The most valuable feature of the solution is that it is a simple and useful tool that offers good performance.

What needs improvement?

The documentation and support provided by the solution areas of concern where improvements are required. If some error occurs in the solution, it is not easy to find a person to help you with the troubleshooting process, and moreover, the product doesn't have an online community website to help users.

For how long have I used the solution?

I have been using Ubiquiti Wireless for a year. I am a customer of the product.

What do I think about the stability of the solution?

It is a stable solution. Stability-wise, I rate the solution a nine out of ten.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution a ten out of ten.

In our company, twelve people use the product.

My company probably has plans to increase the usage of the product.

Which solution did I use previously and why did I switch?

I have experience with Meraki.

How was the initial setup?

The product's initial setup phase was easy.

The solution is deployed with the help of a router, switch, and Wi-Fi.

The solution can be deployed in an hour.

There is a professional person to handle this step-by-step process of setting up the device.

One person, who is the main engineer in our company, is required to take care of the deployment and maintenance processes of the product.

What's my experience with pricing, setup cost, and licensing?

Ubiquiti Wireless is a cheaply priced product.

What other advice do I have?

Ubiquiti Wireless requires a user to undergo a very easy setup phase, and it is a cheap product.

I rate the overall tool a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Security engineer at ARCEP Togo
Real User
Apr 10, 2023
Simple to use and easy to set up but needs better stability
Pros and Cons
  • "It allows us to offer policy control."
  • "Sometimes we have some micro breaks we do not know what causes them."

What is our primary use case?

We're primarily using the solution for WiFi access. It provides us with an access point for the network. The devices are controlled by a controller, and we can apply security policies via our network. This can help control end-users. 

What is most valuable?

The solution is very simple. The facility of the integration is great.

It allows us to offer policy control.

The solution works very well.

It's easy to set up.

What needs improvement?

Sometimes we have some micro breaks we do not know what causes them. Maybe it is based on the monitoring of the network, or maybe it is the architecture or the integration of the equipment. The stability could be improved. 

For how long have I used the solution?

I've used the solution for a while. I'm not sure how long we've used it. It has likely been five years. 

What do I think about the stability of the solution?

The solution can be more stable. We have had some issues with micro-breaks which have affected connectivity. I'd rate the stability six out of ten.

What do I think about the scalability of the solution?

It is a really scalable solution. 

We have around 100 end-users. Maybe 20 are using the network, with the rest on wireless.

How are customer service and support?

We've never dealt with technical support in the past.

Which solution did I use previously and why did I switch?

We did have an experience with Linksys. However, it was not a good solution. 

How was the initial setup?

The initial setup is simple to set up. I did not take part in the process. However, I haven't heard of any issues. 

It takes about one hour to deploy and connect a node. It might take a month to set up a full network.

We have ten staff, including managers, that can assist with the deployment and maintenance. 

What about the implementation team?

The operational team handles the setup. It's handled in-house. 

What was our ROI?

We are a small enterprise. We do not look at ROI. That said, most are working five years later.

What's my experience with pricing, setup cost, and licensing?

We do not have a license. We just pay for the solution. 

What other advice do I have?

We are using the latest version as we always upgrade the firmware. 

I'd recommend the solution.

I'd rate the solution seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Owner at IoT Integrativ Technologies
Real User
Mar 27, 2023
Good visibility, easy to deploy, and reliable
Pros and Cons
  • "It offers fair pricing."
  • "The accessibility to technical support could be better."

What is our primary use case?

I primarily use the solution within small networks.

How has it helped my organization?

It's really helped with network management. 

What is most valuable?

The visibility of the devices and the switches is great. If troubleshooting issues come up, it's easy to deal with things.

We like that there's one pane of glass that we can look at everything through.

The ease of deployment is great.

It is stable. 

The solution can scale.

It offers fair pricing. 

What needs improvement?

The accessibility to technical support could be better. We'd like to actually speak to a person without going through chat. We'd like real-time assistance when we are trying to resolve issues. 

With our configurations, the UX could be better. With Cisco, for example, there are certain things you can do that you just can't do on Ubiquiti.

We'd like to be able to use COmmand Line instead of the UI. 

For how long have I used the solution?

I've been using the solution for five years. 

What do I think about the stability of the solution?

I'd rate the solution eight or nine out of ten in terms of stability. It is stable and reliable. There are no bugs or glitches. 

What do I think about the scalability of the solution?

This is a scalable solution. I'd rate its ability to scale eight or nine out of ten. 

How are customer service and support?

Technical support needs to be better. They need to be more responsive and easier to reach, especially when we need to speak with someone for troubleshooting. 

How was the initial setup?

The initial setup is very simple. It is not overly complex. 

What was our ROI?

I have witnessed an ROI. 

What's my experience with pricing, setup cost, and licensing?

The pricing is pretty good. It is reasonable. 

What other advice do I have?

We may use the latest version of the solution. It depends on the client's deployment. 

I'd advise people to do their research and have a good understanding of the product.

I'd rate the solution seven out of ten. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2021238 - PeerSpot reviewer
Senior Network Engineer at a healthcare company with 10,001+ employees
Real User
Top 20
Dec 11, 2022
A solution with a decent portal but needs a more enterprise feel
Pros and Cons
  • "It has a decent portal, and it is usable."
  • "Everything needs to be professionally done."

What is our primary use case?

The solution is deployed primarily on cloud.

What is most valuable?

Compared to industry standard brands that are used, it doesn't do anything better than any of them. However, it has a decent portal, and it is usable.

What needs improvement?

The solution needs a more enterprise feel of the product, and everything needs to be professionally done. Additionally, technical support and the stability of the product can be improved.

For how long have I used the solution?

We have been using the solution for approximately seven years.

What do I think about the stability of the solution?

The solution is stable but not as much as similar products.

What do I think about the scalability of the solution?

The solution is scalable. Approximately one thousand people are connected to it.

How are customer service and support?

We have not had a good experience with customer service and support. They are virtually non-existent.

How was the initial setup?

The initial setup was easy and took approximately half a day.

What's my experience with pricing, setup cost, and licensing?

The pricing is reasonable.

What other advice do I have?

I rate the solution five out of ten. Technical support and the stability of the product can be improved.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1480227 - PeerSpot reviewer
Technology Systems Manager at a educational organization with 51-200 employees
Real User
Aug 10, 2022
Easy to set up and maintain, and simple to configure
Pros and Cons
  • "Easy to set up and maintain and simple to configure."
  • "This product is great because it's easy to set up and maintain, simple to configure, and being cloud-based makes making changes to the configuration a lot easier."
  • "Difficult to see error logs and locate the problem."
  • "I'd like to be able to see error logs more easily and get a direct link to where the problem may be."

What is our primary use case?

We're an educational institution and use this solution for our staff and classrooms. We are customers of Ubiquiti. 

What is most valuable?

This product is great because it's easy to set up and maintain. It's simple to configure and simple making changes to the configuration. Being cloud-based makes it all a lot easier. 

What needs improvement?

I'd like to be able to see error logs more easily and get a direct link to where the problem may be.

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable. We recently added more access points and they integrated into the system very smoothly. We have over 1,200 users. We have a maintenance department of three network administrators who deal with Ubiquiti and any other tech matters. 

How are customer service and support?

We have a local vendor who helped with the installation so we didn't need to go to Ubiquiti directly.

How was the initial setup?

The initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

There is no license for this product, it's a one-off outright purchase. 

What other advice do I have?

I enjoy using this product and rate it 10 out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT Staff at Holy Name University
Real User
Aug 5, 2022
Highly scalable, good support, but stability could improve
Pros and Cons
  • "The scalability of Ubiquiti Wireless is very good, as we can add and transfer access points and it is highly scalable."
  • "Ubiquiti Wireless could improve stability. I rate the stability of Ubiquiti Wireless a three out of five."

What is our primary use case?

Ubiquiti Wireless is used for networking for academic use.

For how long have I used the solution?

I have been using Ubiquiti Wireless for approximately two years.

What do I think about the stability of the solution?

Ubiquiti Wireless could improve stability. 

I rate the stability of Ubiquiti Wireless a three out of five.

What do I think about the scalability of the solution?

The scalability of Ubiquiti Wireless is very good. We can add and transfer access points, it is highly scalable.

We have approximately 2,000 faculty and 3,000 students using this solution.

How are customer service and support?

I rate the support from Ubiquiti Wireless a four out of five.

How was the initial setup?

The initial setup of Ubiquiti Wireless was complex. However, the second installation was easier.

What about the implementation team?

I did the implementation of Ubiquiti Wireless in-house with support staff. 

We have approximately three installers and engineers for the configuration and maintenance of the solution.

What's my experience with pricing, setup cost, and licensing?

Once you purchase the solution the license is included.

What other advice do I have?

I would recommend this solution to others.

I rate Ubiquiti Wireless a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Ubiquiti Wireless Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2026
Product Categories
Wireless WAN
Buyer's Guide
Download our free Ubiquiti Wireless Report and get advice and tips from experienced pros sharing their opinions.