Service and Support
VMware Live Recovery customer service varies, with some finding it excellent, while others report limitations. Technical support is often praised for responsiveness and proficiency, but some note slow response times and a need for improvement. Certain users encounter challenges related to time zones, while others benefit from proactive assistance. Users in countries with restrictions face difficulties accessing direct support. Generally, most are satisfied, though some seek faster resolution and more consistent expertise.
Deployment
VMware Live Recovery's initial setup varies in complexity. For many, it is straightforward, particularly in simpler environments. However, complexities arise with SQL databases, integration with other systems like EMC RecoverPoint, and enterprise setups. Experienced users emphasize the need for proper research on prerequisites. Deployment time ranges from hours to months, depending on environmental factors. Organizations benefit from involving experienced IT professionals to navigate potential challenges and ensure a smooth installation process.
Scalability
VMware Live Recovery is generally known for scaling well, particularly in large organizations, although some issues with synchronization and storage limitations have been noted. Enterprises have successfully transitioned between versions, adding new appliances and extending capacities based on licensing. However, challenges such as reconfiguration and incremental costs have been reported. The scalability often depends on existing infrastructure and is well-appreciated by many users who operate across varied deployments.
Stability
VMware Live Recovery generally maintains high reliability and stability, with few issues reported. Some users noted occasional glitches and challenges with updates, but the system's performance is often rated above average, with many giving it an eight or nine out of ten. Certified compatibility with hardware and regular updates contribute to its stable environment, although users suggest room for improvement in patching processes. Proper environment management is emphasized for optimal stability.
