In the summer of 2022, Blue Prism announced its "Service Assist 2022.1" which is designed to assist with contact center functionality. Among the features it lists are Interactive Voice Response (IVR), advisor chat, chatbot, and voice recognition.
recognition and processing for natural language queries.
It doesn't seem that UiPath, Automation, WorkFusion, Microsoft Power Automate Kofax have explicit voice recognition and that this functionality is still in its early stages.
Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA). Updated: October 2024.
What is RPA? Robotic process automation (RPA) is a software technology that enables enterprises to build, deploy, and manage a virtual workforce made up of software robots (“bots”) that emulate the actions of humans in interactions with software and digital systems.
In the summer of 2022, Blue Prism announced its "Service Assist 2022.1" which is designed to assist with contact center functionality. Among the features it lists are Interactive Voice Response (IVR), advisor chat, chatbot, and voice recognition.
recognition and processing for natural language queries.
It doesn't seem that UiPath, Automation, WorkFusion, Microsoft Power Automate Kofax have explicit voice recognition and that this functionality is still in its early stages.