In the summer of 2022, Blue Prism announced its "Service Assist 2022.1" which is designed to assist with contact center functionality. Among the features it lists are Interactive Voice Response (IVR), advisor chat, chatbot, and voice recognition.
recognition and processing for natural language queries.
It doesn't seem that UiPath, Automation, WorkFusion, Microsoft Power Automate Kofax have explicit voice recognition and that this functionality is still in its early stages.
Find out what your peers are saying about UiPath, Automation Anywhere, Microsoft and others in Robotic Process Automation (RPA). Updated: December 2025.
RPA automates repetitive and rule-based processes, allowing businesses to streamline operations and reduce human error. It integrates with existing systems to perform tasks like data entry and report generation without human intervention.With the ability to mimic human actions, RPA software enables organizations to optimize their workflows and boost efficiency. It is easily scalable and can handle complex workflows by operating continuously, unlike traditional manual processes. Users...
In the summer of 2022, Blue Prism announced its "Service Assist 2022.1" which is designed to assist with contact center functionality. Among the features it lists are Interactive Voice Response (IVR), advisor chat, chatbot, and voice recognition.
recognition and processing for natural language queries.
It doesn't seem that UiPath, Automation, WorkFusion, Microsoft Power Automate Kofax have explicit voice recognition and that this functionality is still in its early stages.