My team uses other features, but I do not use those in my role. Integration with Microsoft Outlook works very well. Currently, the only thing I work on is Copilot with Salesforce Platform integrated into it, and it is helpful. My overall review rating for this product is eight out of ten.
Cloud Transformations and Infrastructure Delivery Manager at a university with 10,001+ employees
Real User
Top 10
Sep 5, 2025
I have experience with data solutions and BI tools, including Tableau and BI-related database tools and reporting tools.For the Salesforce Platform integration, we use interfacing tools for integration and monitoring. I am mainly on the reporting side and have used various reporting tools. We use the Salesforce Interface tool where we make rapid changes when needed. For example, if there is a sale at Macy's for an upcoming holiday, we can make code changes and publish them overnight. We take a sprinting approach with the Salesforce Platform. We focus on a specific feature, pilot it, test it on a few people, then release it. The planning team coordinates with business sides, gathering configurations from users, developers, managers, and vice presidents. We implement through a rippled effect to reach the end development. For AI-driven analytics, we deploy within different groups. In the medical sector, we observe patient visits, reasons, timing, and other details at different performance levels from employees, IT, and vice president perspectives. We publish these analytics as dashboards. For automation, we use various tools depending on the enterprise. I manage a tool called Tidal, which integrates with BI, MicroStrategy, SAP, legacy applications, Microsoft applications, and databases. These automated processes are built on Java, C, and C++. We write a small script, and it handles the rest. Regarding pricing, a separate department handles this as we have over 50,000 employees. We are involved from the pricing perspective when renewing licenses. We use Data Loader IO as the direct integration tool for databases. We work with Oracle and other systems on the database side. My review rating for the Salesforce Platform is 6 out of 10.
Senior Acount Executive for Financial Services at a tech vendor with 5,001-10,000 employees
Real User
Top 20
Apr 25, 2025
I gave an overall rating of nine points because the implementation is very long, and to make changes, it takes time. However, it is beneficial that it is custom-made for each company. My overall rating for the solution is nine.
Sr. Vice President and Business Head at a computer software company with 10,001+ employees
MSP
Top 20
Apr 3, 2025
The operational impact of Salesforce Platform is that it serves as a central repository for all the sales work across the globe. It is more than just time-saving or cost-saving; it is an automation tool for our sales team. Generally, it is a good tool, and I would rate it around eight or nine. I would recommend it to others because I like it and use it. I rate the overall solution as 8.5 out of 10.
As long as someone understands their exact need for Salesforce Platform and uses it accordingly, it can be of great value. I would rate Salesforce Platform a nine out of ten. The biggest benefit for us is the streamlining of the entire sales process.
Being a Salesforce developer, I would definitely recommend Salesforce Platform. It is very effective if you do not want to start from scratch and useful for those strong in marketing. I'd rate the solution eight out of ten.
Once you customize Salesforce to outside, it doesn't scale. When upgrades happen, they fail a lot because now you've taken a lot of customizations, and they're not necessarily within Salesforce. I've been using predictive analysis capabilities and capabilities around consuming basic information like email. I recommend the solution, but the price point is a crucial consideration. The challenge is that only large companies in my region, those with substantial budgets, could afford it. It's more suitable for established businesses; startups might struggle with the cost. Salesforce might not be attractive for small and medium enterprises due to its higher price than other solutions available. The solution is technically a good platform but needs investment and commitment. The investment required to make it worth it. With the introduction of NetFlow Logistics processes, one aspect of the Salesforce Platform that stands out is its industry-based insights. Consider, for instance, a smaller financial services brokerage. Within such organizations, a wealth of knowledge is dispersed across various departments. This knowledge can be harnessed by effectively implementing Salesforce alongside compatible tools to facilitate smoother transactions and enhance organizational efficiency. I'm eagerly anticipating further developments in this direction, particularly in terms of NLP learning and the integration of voice assistants. These advancements can potentially empower agents within companies to engage with customers more effectively, leveraging internal insights. Such innovations will likely be deployed through a shared-site model, offering a novel approach to customer interaction and service delivery. Overall, I rate the solution an eight out of ten.
Senior Solutions Architect at a financial services firm with 10,001+ employees
Real User
Top 10
Jan 19, 2024
I rate the product an eight out of ten. Salesforce Platform does offer workflow capabilities, but challenges arise when dealing with real-time data integration, particularly for large organizations, especially in the financial sector.
Senior Consultant and Analyst - Product Engineering Services at a computer software company with 201-500 employees
Consultant
Sep 4, 2023
From a pricing perspective, I believe it's safe to say that this platform ranks as the top choice globally. It offers an incredibly user-friendly experience and provides efficient storage solutions, albeit at a relatively higher cost. Nevertheless, it's also the most widely adopted platform worldwide, owing to its comprehensive set of features and capabilities that cater to organizations of all sizes, particularly larger IT firms. Whether it's big IT companies or any other industry, this platform stands out as a CRM tool for internal purposes, mainly due to its cost-effectiveness. I would rate it a nine out of ten.
I love to use Salesforce Platform. If the solution fits your budget, you should go for it for projects. Overall, I rate the product an eight and a half out of ten.
I would tell those planning to use the solution to take more than eight months to implement and ensure they have work in their internal business cases before implementing. I rate the overall product a nine out of ten.
Senior Manager Software Development at a comms service provider with 5,001-10,000 employees
Real User
Mar 28, 2023
I'm using the latest version of the solution. If a new user wants to start with Salesforce, they should look at some documentation to begin to understand the product. There are lots of articles available online. I'd rate the solution seven out of ten.
I would advise other people looking into this solution, that if they're mainly dealing with the B2C model, to not go with Salesforce as it's not fit for it. I would rate the Salesforce solution a seven, on a scale from one to 10, with one being the worst and 10 being the best.
Manager Strategy and Consulting at Cybertech Systems and Software Limited
Real User
Top 10
Mar 24, 2023
If your processes align with the tool, then I recommend it. If not, then it's not worth it. The process is more important than any technology or platform. I rate this solution seven out of 10.
Marketing Communications Manager at a financial services firm with 1,001-5,000 employees
Real User
Mar 9, 2023
I'm not sure which version of the solution I'm using. I'd advise new users to first do a lot of training beforehand. You need a good base of knowledge before diving into any kind of project that will require development. I'd rate the solution six out of ten.
I'm part of a product company in the synthetic data space rather than traditional TDM solutions. I head the global analysis team in my company. For CRM, my company uses the Salesforce Platform. It also uses Amazon Web Services. I'm also a user of the Salesforce Platform. The Salesforce Platform is on the cloud, so I always use the latest version. At least thirty-five people use the Salesforce Platform in my company. The Salesforce Platform is a solution I would recommend to others. My rating for the platform is nine out of ten based on its usability. The most important driving factor to me is its ease of use. The Salesforce Platform also has excellent features and functionalities. It's also important to me that the Salesforce Platform is a lightweight solution and very flexible to use on the cloud. My company is a Salesforce customer.
I have experience with the enterprise edition of the Salesforce Platform. I also have experience with HubSpot. I'm not aware of which version of the Salesforce Platform I used because I'm just a user, not a developer. The advice I'd give to people who want to implement the Salesforce Platform is to look deeply and very carefully at the cost of implementation because it could be very high sometimes. On the other hand, the platform brings tremendous value proposition. There's no additional feature I'd like added to the Salesforce Platform because at the moment it has all features that are important to me and the company. For example, it has the Marketing Cloud which helps align marketing and sales pretty easily and more globally. Salesforce has also acquired a lot of other platforms to make different processes easier, for example, it acquired Tableau, Slack, and other companies, so now the company has a larger portfolio than other CRMs. I firmly believe that Salesforce has a tremendous portfolio for enterprise companies, but for medium and small companies, I do not recommend the Salesforce Platform because it's too expensive. My rating for the Salesforce Platform is nine out of ten. My company has no partnership with Salesforce.
Principle Product Manager at a tech vendor with 5,001-10,000 employees
Real User
Jun 23, 2022
The Salesforce Platform has not gone down in the time we have used it, it is very stable. I would recommend this solution to others. I rate Salesforce Platform a seven out of ten.
Vice President at a healthcare company with 10,001+ employees
Real User
Mar 14, 2022
I'd advise to definitely not customize. As they rolled out the new versions, which were every six months, there had to be some significant testing and verification that happened. New companies need to have a good, strong third-party provider that is very experienced to assist. We used Deloitte. We did investigations. We evaluated Accenture, KPMG, and some others - even IBM - however, basically, we decided on Deloitte and that was a good decision for us. You need to have a really good partner who has a center of excellence, or experts, that could give you a lot of insights into what they've learned that could jumpstart your deployment. I'd advise new users to just stay standard and really focus on the licensing. Otherwise, it could get really costly. I'd rate the solution at an eight out of ten. We are quite satisfied with Salesforce.
Sales Director at a comms service provider with 10,001+ employees
Real User
Jan 5, 2022
I am primarily in sales and work with a technical team and engineers. I would highly recommend this solution to those who are considering using it. I would rate Salesforce Platform a nine out of ten.
Senior System Engineer at a tech services company with 51-200 employees
Real User
Dec 6, 2021
I would advise making sure that you have a plan for how you're going to configure it so that you do things right the first time. We've changed the way we use it several times. We have improved our workflow in there over time. This was just because of the way we were first using it or the way we had configured it. There is nothing wrong with the product. I would rate it an eight out of 10. As soon as I get used to the changed look and feel, it'll probably go back up to 10.
Senior Technical Consultant at a tech services company with 201-500 employees
Consultant
Nov 30, 2021
The company I work for has a partnership with Salesforce. The product version is the latest and up-to-date. It's all handled through the company I work for. I'd rate the solution at a nine out of ten. Nothing is perfect, however, Salesforce is a good CRM tool.
Salesforce Platform is a good solution that does its job. However, I don't know that every company needs it. A company our size could probably manage with a less capable CRM with less overhead, but it does more than what we need it to do. I rate Salesforce Platform an eight out of ten.
Account Executive at a tech vendor with 51-200 employees
Real User
Nov 7, 2021
The slowness of Salesforce could have been due to the fact that it is on the cloud. I had used Salesforce at other companies and it was not as slow. Salesforce is the best one out there. I know that SugarCRM claims to be better but I haven't had a chance to use it to compare. I would rate Salesforce a 6 out of 10. It wasn't great and wasn't terrible.
Quality Assurance Lead at a computer software company with 501-1,000 employees
Real User
Aug 6, 2021
I would recommend this solution to others. This is the right time to look into Salesforce, so it's going to be huge in few years. I am totally in love with this solution. Any issues it may have for example with integration are all minor when you compare it with the performance, scalability, and ease of use. I would definitely rate it a ten out of ten.
We're using the enterprise version of the solution. I've done only four or five projects since I started my own shop back in 2010. Most of the projects which we have done are all for overseas companies. 80% are from the US and 20% are from the rest of the globe, including Australia, Canada, Europe, and the UK. I'd rate the solution at an eight out of ten.
We're just Salesforce customers. We don't have a business relationship with them. I'd rate the solution at a nine out of ten. We're mostly quite satisfied with the product and its capabilities. I'd recommend the solution to other users and companies. However, you need a strong team to manage it. You need to have suitable admins on hand to properly implement the rules.
BG lead at a computer software company with 10,001+ employees
Real User
Apr 22, 2021
Before using this solution, you must make sure that your processes are very clear. You should know what do you want from the CRM and what outcome you are expecting. The CRM itself is very easy to use and deploy, but you can also make mistakes while going back and forth. If you don't have complete clarity of what you want from the business standpoint, you will lose valuable time in customizing the stuff that is not required. You will end up measuring stuff that you don't really care about. That's why you need to know your needs and the outcome that you're expecting. I would rate Salesforce Platform a nine out of ten.
SVP, Senior Director, Platforms and Delivery at a financial services firm with 10,001+ employees
Real User
Feb 20, 2021
I would advise others to go with the base functionality first and then develop specific use cases for your expansion and customization. Try to leverage, as much as possible, the core capabilities without customization. Rely on configuration because customization is really expensive. The developers are expensive. I would rate Salesforce Platform an eight out of ten.
Practice Director at a computer software company with 201-500 employees
Real User
Feb 19, 2021
We are customers and end-users of the product. It's my understanding that we are using the latest version of the solution. I don't know the exact version number. I'd recommend the solution. It's worked well for us overall. I would rate the solution eight out of ten.
Head Of IT and Corporate Processes at a pharma/biotech company with 51-200 employees
Real User
Feb 18, 2021
It's important to understand what you need for the short, middle and long term. Salesforce is a huge platform and might provide a level of functionality that you don't need. I would highly recommend implementation with a partner. It simplifies the process and if a company doesn't have the resources or people to administer the platform, it can effect the outcome. It's good to have a Salesforce administrator to assist when you need help. I rate this solution a nine out of 10.
I would recommend this solution. I am using it, and I am happy with it. I don't see any major issues. It is a great platform. I would rate Salesforce Platform an eight out of ten.
Associate Vice President at a consumer goods company with 201-500 employees
Real User
Jan 23, 2021
I can recommend Salesforce Platform to others with no hesitation. For a PaaS, all the infrastructure was in place. But when you begin with a new platform, you have to start from scratch at level zero and then keep on maturing. Thus, my advice to my team and everyone else is: don't complicate from day one. You start, make it simple, keep on using it, make sure it's working correctly and so on, and from there on out things are very easy for users. I would rate Salesforce Platform a seven out of ten.
Coordinator of Billing Process at a insurance company with 201-500 employees
Real User
Jan 7, 2021
I'm not sure of which version of the solution we're using. We're using both Google and Amazon clouds, however, I'm not sure where this version actually sits and if it's on one of those. I'm just a user. I'm not an integrator or reseller. I'd advise those considering the solution to ensure that the integrations are strong. We probably would have had an easier time if our older solution integrated better into this one. Overall, I would rate the solution at an eight out of ten. I'd rate it higher, however, we did have some challenges at the outset with the setup.
Enterprise Solutions Architect at a tech vendor with 501-1,000 employees
Real User
Dec 10, 2020
We're just customers. We don't have a business relationship with Salesforce. We primarily use the solution for internal use. We don't deploy it to clients. I'm not sure of which version we are using. It's likely the latest one. I'd rate the solution seven out of ten overall. It really is a fit for all business types.
We're partners with Salesforce. I'm not sure which version of the solution we're currently using. We're a sizeable company and have 3,000-4,000 people using the solution currently. We're moving towards a different cloud due to a corporate mandate we'd like to have the opportunity to implement it there. There's a lot of training that needs to be done to get used to the solution and to get to understand all of the features on offer. To tackle this, we have asked the task force training candidate members to get everyone trained. Getting a good handle on the solution is very important. Before Salesforce, we used to use four to five disparate systems to manage all the customers. With Salesforce, we have been given one central source of tools. There are several departments that used to target customers separately and each of them was using their own systems for tracking. Now, with this one tool, there's only one type of invoice. It's streamlined everything in terms of billing and customer outreach. I'd rate the solution nine out of ten.
Consultant at a tech services company with 1-10 employees
Consultant
Nov 28, 2019
I would recommend this solution to others and I will recommend that they use all the other SalesForce products. If their primary business use case is covered by Salesforce App Cloud, they should start there. If they have other business cases, they should definitely use other Salesforce products to see if that is covered. Additional features that I would like to see included in the next release is more integration with Google. On a scale of one to ten, I will rate this solution a nine.
Salesforce Platform is a tool that provides application building with open application programming interfaces (APIs), integration tools, back-end services, starter templates, and developer environments. With a low-code interface, users are able to build applications and benefit from automated processes. The product helps customers to increase work productivity and save on IT costs through efficient, easy-to-understand, methods for creating applications.
Salesforce Platform allows companies...
My team uses other features, but I do not use those in my role. Integration with Microsoft Outlook works very well. Currently, the only thing I work on is Copilot with Salesforce Platform integrated into it, and it is helpful. My overall review rating for this product is eight out of ten.
I have experience with data solutions and BI tools, including Tableau and BI-related database tools and reporting tools.For the Salesforce Platform integration, we use interfacing tools for integration and monitoring. I am mainly on the reporting side and have used various reporting tools. We use the Salesforce Interface tool where we make rapid changes when needed. For example, if there is a sale at Macy's for an upcoming holiday, we can make code changes and publish them overnight. We take a sprinting approach with the Salesforce Platform. We focus on a specific feature, pilot it, test it on a few people, then release it. The planning team coordinates with business sides, gathering configurations from users, developers, managers, and vice presidents. We implement through a rippled effect to reach the end development. For AI-driven analytics, we deploy within different groups. In the medical sector, we observe patient visits, reasons, timing, and other details at different performance levels from employees, IT, and vice president perspectives. We publish these analytics as dashboards. For automation, we use various tools depending on the enterprise. I manage a tool called Tidal, which integrates with BI, MicroStrategy, SAP, legacy applications, Microsoft applications, and databases. These automated processes are built on Java, C, and C++. We write a small script, and it handles the rest. Regarding pricing, a separate department handles this as we have over 50,000 employees. We are involved from the pricing perspective when renewing licenses. We use Data Loader IO as the direct integration tool for databases. We work with Oracle and other systems on the database side. My review rating for the Salesforce Platform is 6 out of 10.
I gave an overall rating of nine points because the implementation is very long, and to make changes, it takes time. However, it is beneficial that it is custom-made for each company. My overall rating for the solution is nine.
The operational impact of Salesforce Platform is that it serves as a central repository for all the sales work across the globe. It is more than just time-saving or cost-saving; it is an automation tool for our sales team. Generally, it is a good tool, and I would rate it around eight or nine. I would recommend it to others because I like it and use it. I rate the overall solution as 8.5 out of 10.
As long as someone understands their exact need for Salesforce Platform and uses it accordingly, it can be of great value. I would rate Salesforce Platform a nine out of ten. The biggest benefit for us is the streamlining of the entire sales process.
I'd rate the solution eight out of ten.
I'd rate the solution nine out of ten.
I'd rate the solution seven out of ten.
Being a Salesforce developer, I would definitely recommend Salesforce Platform. It is very effective if you do not want to start from scratch and useful for those strong in marketing. I'd rate the solution eight out of ten.
I would recommend Salesforce to other users.
I rate Salesforce Platform an eight out of ten.
Once you customize Salesforce to outside, it doesn't scale. When upgrades happen, they fail a lot because now you've taken a lot of customizations, and they're not necessarily within Salesforce. I've been using predictive analysis capabilities and capabilities around consuming basic information like email. I recommend the solution, but the price point is a crucial consideration. The challenge is that only large companies in my region, those with substantial budgets, could afford it. It's more suitable for established businesses; startups might struggle with the cost. Salesforce might not be attractive for small and medium enterprises due to its higher price than other solutions available. The solution is technically a good platform but needs investment and commitment. The investment required to make it worth it. With the introduction of NetFlow Logistics processes, one aspect of the Salesforce Platform that stands out is its industry-based insights. Consider, for instance, a smaller financial services brokerage. Within such organizations, a wealth of knowledge is dispersed across various departments. This knowledge can be harnessed by effectively implementing Salesforce alongside compatible tools to facilitate smoother transactions and enhance organizational efficiency. I'm eagerly anticipating further developments in this direction, particularly in terms of NLP learning and the integration of voice assistants. These advancements can potentially empower agents within companies to engage with customers more effectively, leveraging internal insights. Such innovations will likely be deployed through a shared-site model, offering a novel approach to customer interaction and service delivery. Overall, I rate the solution an eight out of ten.
I rate the product an eight out of ten. Salesforce Platform does offer workflow capabilities, but challenges arise when dealing with real-time data integration, particularly for large organizations, especially in the financial sector.
Though a bit on the costlier side, it is the most trusted, if you are medium or large entity, go for Salesforce. I give 9 out of 10 for the tool.
I would rate it nine out of ten.
From a pricing perspective, I believe it's safe to say that this platform ranks as the top choice globally. It offers an incredibly user-friendly experience and provides efficient storage solutions, albeit at a relatively higher cost. Nevertheless, it's also the most widely adopted platform worldwide, owing to its comprehensive set of features and capabilities that cater to organizations of all sizes, particularly larger IT firms. Whether it's big IT companies or any other industry, this platform stands out as a CRM tool for internal purposes, mainly due to its cost-effectiveness. I would rate it a nine out of ten.
I love to use Salesforce Platform. If the solution fits your budget, you should go for it for projects. Overall, I rate the product an eight and a half out of ten.
I would tell those planning to use the solution to take more than eight months to implement and ensure they have work in their internal business cases before implementing. I rate the overall product a nine out of ten.
I'm using the latest version of the solution. If a new user wants to start with Salesforce, they should look at some documentation to begin to understand the product. There are lots of articles available online. I'd rate the solution seven out of ten.
I would advise other people looking into this solution, that if they're mainly dealing with the B2C model, to not go with Salesforce as it's not fit for it. I would rate the Salesforce solution a seven, on a scale from one to 10, with one being the worst and 10 being the best.
If your processes align with the tool, then I recommend it. If not, then it's not worth it. The process is more important than any technology or platform. I rate this solution seven out of 10.
I'm not sure which version of the solution I'm using. I'd advise new users to first do a lot of training beforehand. You need a good base of knowledge before diving into any kind of project that will require development. I'd rate the solution six out of ten.
I'm part of a product company in the synthetic data space rather than traditional TDM solutions. I head the global analysis team in my company. For CRM, my company uses the Salesforce Platform. It also uses Amazon Web Services. I'm also a user of the Salesforce Platform. The Salesforce Platform is on the cloud, so I always use the latest version. At least thirty-five people use the Salesforce Platform in my company. The Salesforce Platform is a solution I would recommend to others. My rating for the platform is nine out of ten based on its usability. The most important driving factor to me is its ease of use. The Salesforce Platform also has excellent features and functionalities. It's also important to me that the Salesforce Platform is a lightweight solution and very flexible to use on the cloud. My company is a Salesforce customer.
I would rate Salesforce Platform an eight out of ten.
I have experience with the enterprise edition of the Salesforce Platform. I also have experience with HubSpot. I'm not aware of which version of the Salesforce Platform I used because I'm just a user, not a developer. The advice I'd give to people who want to implement the Salesforce Platform is to look deeply and very carefully at the cost of implementation because it could be very high sometimes. On the other hand, the platform brings tremendous value proposition. There's no additional feature I'd like added to the Salesforce Platform because at the moment it has all features that are important to me and the company. For example, it has the Marketing Cloud which helps align marketing and sales pretty easily and more globally. Salesforce has also acquired a lot of other platforms to make different processes easier, for example, it acquired Tableau, Slack, and other companies, so now the company has a larger portfolio than other CRMs. I firmly believe that Salesforce has a tremendous portfolio for enterprise companies, but for medium and small companies, I do not recommend the Salesforce Platform because it's too expensive. My rating for the Salesforce Platform is nine out of ten. My company has no partnership with Salesforce.
The Salesforce Platform has not gone down in the time we have used it, it is very stable. I would recommend this solution to others. I rate Salesforce Platform a seven out of ten.
I would rate this solution a five out of ten.
I would rate this solution a nine out of ten.
I'd advise to definitely not customize. As they rolled out the new versions, which were every six months, there had to be some significant testing and verification that happened. New companies need to have a good, strong third-party provider that is very experienced to assist. We used Deloitte. We did investigations. We evaluated Accenture, KPMG, and some others - even IBM - however, basically, we decided on Deloitte and that was a good decision for us. You need to have a really good partner who has a center of excellence, or experts, that could give you a lot of insights into what they've learned that could jumpstart your deployment. I'd advise new users to just stay standard and really focus on the licensing. Otherwise, it could get really costly. I'd rate the solution at an eight out of ten. We are quite satisfied with Salesforce.
I am primarily in sales and work with a technical team and engineers. I would highly recommend this solution to those who are considering using it. I would rate Salesforce Platform a nine out of ten.
I would advise making sure that you have a plan for how you're going to configure it so that you do things right the first time. We've changed the way we use it several times. We have improved our workflow in there over time. This was just because of the way we were first using it or the way we had configured it. There is nothing wrong with the product. I would rate it an eight out of 10. As soon as I get used to the changed look and feel, it'll probably go back up to 10.
The company I work for has a partnership with Salesforce. The product version is the latest and up-to-date. It's all handled through the company I work for. I'd rate the solution at a nine out of ten. Nothing is perfect, however, Salesforce is a good CRM tool.
Salesforce Platform is a good solution that does its job. However, I don't know that every company needs it. A company our size could probably manage with a less capable CRM with less overhead, but it does more than what we need it to do. I rate Salesforce Platform an eight out of ten.
The slowness of Salesforce could have been due to the fact that it is on the cloud. I had used Salesforce at other companies and it was not as slow. Salesforce is the best one out there. I know that SugarCRM claims to be better but I haven't had a chance to use it to compare. I would rate Salesforce a 6 out of 10. It wasn't great and wasn't terrible.
I would recommend this solution to others. I rate Salesforce Platform an eight out of ten.
I would rate Salesforce Platform a nine out of 10. If reporting was easier, I would probably rate it a 10 out of 10.
I definitely recommend this product and rate it eight out of 10.
I would recommend this solution to others. This is the right time to look into Salesforce, so it's going to be huge in few years. I am totally in love with this solution. Any issues it may have for example with integration are all minor when you compare it with the performance, scalability, and ease of use. I would definitely rate it a ten out of ten.
We're using the enterprise version of the solution. I've done only four or five projects since I started my own shop back in 2010. Most of the projects which we have done are all for overseas companies. 80% are from the US and 20% are from the rest of the globe, including Australia, Canada, Europe, and the UK. I'd rate the solution at an eight out of ten.
We do not have plans to migrate. I rate Salesforce Platform as a nine out of ten.
We're just Salesforce customers. We don't have a business relationship with them. I'd rate the solution at a nine out of ten. We're mostly quite satisfied with the product and its capabilities. I'd recommend the solution to other users and companies. However, you need a strong team to manage it. You need to have suitable admins on hand to properly implement the rules.
Before using this solution, you must make sure that your processes are very clear. You should know what do you want from the CRM and what outcome you are expecting. The CRM itself is very easy to use and deploy, but you can also make mistakes while going back and forth. If you don't have complete clarity of what you want from the business standpoint, you will lose valuable time in customizing the stuff that is not required. You will end up measuring stuff that you don't really care about. That's why you need to know your needs and the outcome that you're expecting. I would rate Salesforce Platform a nine out of ten.
I would recommend this platform to others. I would rate Salesforce Platform an eight out of ten. It needs better pricing and reporting.
I would advise others to go with the base functionality first and then develop specific use cases for your expansion and customization. Try to leverage, as much as possible, the core capabilities without customization. Rely on configuration because customization is really expensive. The developers are expensive. I would rate Salesforce Platform an eight out of ten.
We are customers and end-users of the product. It's my understanding that we are using the latest version of the solution. I don't know the exact version number. I'd recommend the solution. It's worked well for us overall. I would rate the solution eight out of ten.
It's important to understand what you need for the short, middle and long term. Salesforce is a huge platform and might provide a level of functionality that you don't need. I would highly recommend implementation with a partner. It simplifies the process and if a company doesn't have the resources or people to administer the platform, it can effect the outcome. It's good to have a Salesforce administrator to assist when you need help. I rate this solution a nine out of 10.
I would recommend this solution. I am using it, and I am happy with it. I don't see any major issues. It is a great platform. I would rate Salesforce Platform an eight out of ten.
I rate Salesforce Platform and eight out of ten.
I can recommend Salesforce Platform to others with no hesitation. For a PaaS, all the infrastructure was in place. But when you begin with a new platform, you have to start from scratch at level zero and then keep on maturing. Thus, my advice to my team and everyone else is: don't complicate from day one. You start, make it simple, keep on using it, make sure it's working correctly and so on, and from there on out things are very easy for users. I would rate Salesforce Platform a seven out of ten.
I'm not sure of which version of the solution we're using. We're using both Google and Amazon clouds, however, I'm not sure where this version actually sits and if it's on one of those. I'm just a user. I'm not an integrator or reseller. I'd advise those considering the solution to ensure that the integrations are strong. We probably would have had an easier time if our older solution integrated better into this one. Overall, I would rate the solution at an eight out of ten. I'd rate it higher, however, we did have some challenges at the outset with the setup.
We're just customers. We don't have a business relationship with Salesforce. We primarily use the solution for internal use. We don't deploy it to clients. I'm not sure of which version we are using. It's likely the latest one. I'd rate the solution seven out of ten overall. It really is a fit for all business types.
I would rate this solution a six out of ten.
I would rate the Salesforce Cloud App at an eight out of ten.
We're partners with Salesforce. I'm not sure which version of the solution we're currently using. We're a sizeable company and have 3,000-4,000 people using the solution currently. We're moving towards a different cloud due to a corporate mandate we'd like to have the opportunity to implement it there. There's a lot of training that needs to be done to get used to the solution and to get to understand all of the features on offer. To tackle this, we have asked the task force training candidate members to get everyone trained. Getting a good handle on the solution is very important. Before Salesforce, we used to use four to five disparate systems to manage all the customers. With Salesforce, we have been given one central source of tools. There are several departments that used to target customers separately and each of them was using their own systems for tracking. Now, with this one tool, there's only one type of invoice. It's streamlined everything in terms of billing and customer outreach. I'd rate the solution nine out of ten.
I would recommend this solution to others and I will recommend that they use all the other SalesForce products. If their primary business use case is covered by Salesforce App Cloud, they should start there. If they have other business cases, they should definitely use other Salesforce products to see if that is covered. Additional features that I would like to see included in the next release is more integration with Google. On a scale of one to ten, I will rate this solution a nine.